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delivery partner lead

Amazon

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world-class customer experience every time. We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our MENA Variable Programs team.
 <br/>
 <br/>
 The Delivery partner Lead provides on-ground support to Ops team and Program Team with initiatives that require complex investigation and proactivity. With a mix of operational and program expertise the Delivery partner Lead works with various stakeholders to support, monitor and drive resolution of operational call outs to minimize the overall business risk and maintaining the high Amazon quality bar. You should be able to dive deep, scrutinize details and foresee data implications. You must be flexible to work weekends and/or overnight shifts regularly and to travel to sites for launch, set up &amp; monitor operations. The Delivery partner Lead is a critical role in the Variable Program team organization as it serves as a liaison between internal and external stakeholders keeping in mind business objectives. Being organized, act promptly in notifying off-operational situation, problem solver, detailed oriented are part of your DNA.
 <br/>
 <br/>
 At the same time, you will be supporting the Program team who works on the back-end to gather insights and use them to enhance program lifecycle and ensure Amazon standards and Partners best experience.
 <br/>
 <br/>
 <strong>
  Roles And Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Safety
  </li>
  <li>
   Ensure all the safety norms are adhered at partner node premises
  </li>
  <li>
   Channel Relationship
  </li>
  <li>
   Field Visits &amp; Custodian of existing and new processes
  </li>
  <li>
   Escalation on Performance discussion and improvement plans with Partners
  </li>
  <li>
   Training &amp; Development
  </li>
  <li>
   Train partners associates to help deliver the best service for our customers and ensure that customer orders are fulfilled in line with quality and safety guidelines
  </li>
  <li>
   Operations
  </li>
  <li>
   Monitor operations of the assigned sites recognize patterns/trends and drive improvements
  </li>
  <li>
   Raise, support &amp; follow up on the TT for any tech/safety/MM issues faced at node locations.
  </li>
  <li>
   Ensure SOP adherence.
  </li>
  <li>
   Drive and ensure partner performance as per Amazon Standards
  </li>
  <li>
   Knowledge on On the road routing tech / performance / Labor Planning
  </li>
  <li>
   Launches
  </li>
  <li>
   Support the program team on the ground
  </li>
  <li>
   Facility Set Up (5S, End User Equipment, Facility Flow)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Basic Qualifications
  <br/>
  <br/>
 </strong>
 +1 years of operational experience and performance management
 <br/>
 <br/>
 Bachelor's degree (in Engineering) or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
 <br/>
 <br/>
 Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
 <br/>
 <br/>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 +3 years of operational experience, process improvement
 <br/>
 <br/>
 Lean Six Sigma (Yellow Belt) knowledge
 <br/>
 <br/>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 <br/>
 <br/>
 <br/>
 <strong>
  Company
 </strong>
 - Souq.com for E-Commerce LLC
 <br/>
 <br/>
 Job ID: A3069916
</div>


Delivery partner Lead

Amazon.com

<p></p><div><div><p>DESCRIPTION</p><div>
Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world-class customer experience every time. We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our MENA Variable Programs team.
<br>
<br>
The Delivery partner Lead provides on-ground support to Ops team and Program Team with initiatives that require complex investigation and proactivity. With a mix of operational and program expertise the Delivery partner Lead works with various stakeholders to support, monitor and drive resolution of operational call outs to minimize the overall business risk and maintaining the high Amazon quality bar. You should be able to dive deep, scrutinize details and foresee data implications. You must be flexible to work weekends and/or overnight shifts regularly and to travel to sites for launch, set up &amp; monitor operations. The Delivery partner Lead is a critical role in the Variable Program team organization as it serves as a liaison between internal and external stakeholders keeping in mind business objectives. Being organized, act promptly in notifying off-operational situation, problem solver, detailed oriented are part of your DNA.
<br>
<br>
At the same time, you will be supporting the Program team who works on the back-end to gather insights and use them to enhance program lifecycle and ensure Amazon standards and Partners best experience.
<br>
<br>
Roles and Responsibilities:<br>
<br>
<ul><li>Safety</li></ul>
a. Ensure all the safety norms are adhered at partner node premises<br>
<ul><li>Channel Relationship</li></ul>
a. Field Visits &amp; Custodian of existing and new processes<br>
b. Escalation on Performance discussion and improvement plans with Partners<br>
<ul><li>Training &amp; Development
</li></ul>a. Train partners associates to help deliver the best service for our customers and ensure that customer orders are fulfilled in line with quality and safety guidelines<br>
<ul><li>Operations</li></ul>
a. Monitor operations of the assigned sites recognize patterns/trends and drive improvements<br>
b. Raise, support &amp; follow up on the TT for any tech/safety/MM issues faced at node locations.<br>
c. Ensure SOP adherence.<br>
d. Drive and ensure partner performance as per Amazon Standards<br>
e. Knowledge on On the road routing tech / performance / Labor Planning<br>
<ul><li>Launches</li></ul>
a. Support the program team on the ground
<br>
i. Facility Set Up (5S, End User Equipment, Facility Flow)</div></div><div><p><br>
BASIC QUALIFICATIONS</p><div>
+1 years of operational experience and performance management
<br>
Bachelor's degree (in Engineering) or equivalent, or 2+ years of Amazon (blue badge/FTE) experience<br>
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays</div></div><div><p>
PREFERRED QUALIFICATIONS</p><div>
+3 years of operational experience, process improvement
<br>
Lean Six Sigma (Yellow Belt) knowledge<br>
<br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div></div></div>
<br><div><div><p>Job details</p></div><ul><div><p><div>
EGY, Cairo</div></p></div><div><p><div>
Amazon Logistics</div></p></div><div><p><div>
Administrative Support</div></p></div></ul></div>

Delivery Hero

<div><b>Company Description</b><p><br>
talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><b><br>
Job Description</b><p><br>
The PST Team Lead is responsible for overseeing and driving the performance of a team of Account Executives managing Talabat&rsquo;s longtail restaurant portfolio. This role will ensure the successful engagement, growth, and retention of accounts through high-impact coaching, performance management, and operational execution. The Team Lead will also play a critical role in embedding self-serve capabilities across the portfolio and driving adherence to internal processes and KPIs.</p><ul><li>
Lead, coach, and develop a team of Account Executives to deliver on portfolio-level targets, including GMV growth, engagement, order volume, and vendor satisfaction.</li><li>
Monitor team performance and pipeline activities through regular reporting and provide strategic guidance to drive performance improvement and operational efficiency.</li><li>
Act as an escalation point and advisor for complex partner situations, supporting Account Executives in unlocking growth and resolving critical issues.</li><li>
Drive the adoption of self-serve capabilities among long-tail accounts by ensuring the team is consistently educating partners on the Vendor Portal, Partner App, and growth tools.</li><li>
Ensure team alignment with Talabat&rsquo;s commercial priorities and frameworks, ensuring consistent use of playbooks, tools, and engagement cadences.</li><li>
Collaborate with cross-functional teams (e.g. Sales, Commercial, Vendor Support, Logistics) to streamline processes and improve the partner experience.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
University Graduates Only</li><li>
2&ndash;4 years of experience in Sales, Account Management, or Team Leadership in a high-performance environment</li><li>
Demonstrated leadership ability with a track record of managing or mentoring high-performing teams</li><li>
Strong communication, stakeholder management, and problem-solving skills</li><li>
Proficiency in both English and Arabic</li><li>
Self-starter with high adaptability and resilience in fast-paced, dynamic environments</li></ul></div>

Team Lead Vendor Help Desk

Tabby

<div><div><div><div><div>Tabby is seeking a <b>Partner Support Team Leader</b> who is observant, analytical, goal-oriented, and people-focused. You will play a key role in ensuring that our partners receive world-class support by managing performance, enabling process excellence, and developing high-performing teams.</div><div>
This role requires someone who thrives in a fast-paced environment, can translate business priorities into operational targets, and is confident in coaching and inspiring others. You will be responsible for delivering an outstanding partner experience while ensuring adherence to service levels, operational policies, and continuous improvement standards.</div></div></div>
</div><p>Key Responsibilities
</p><div><div><div><div><b>Team Leadership &amp; Coaching</b>
</div><ul><li>Lead, coach, and motivate a Partner Support team to consistently achieve KPIs (CSAT, FCR, Productivity, Adherence).</li>
<li>Deliver structured feedback through QA reviews, calibration sessions, and performance 1:1s.</li>
<li>Create and maintain development plans to grow skills and retain top performers.</li>
</ul><div><b>Operational Delivery</b>
</div><ul><li>Manage daily workflows, escalations, and partner deliverables across multiple support channels.</li>
<li>Drive performance improvement routines, ensuring SLA achievement and fair application of policies (e.g., DAT, Hold Timer, CSAT Fraud controls).</li>
<li>Collaborate with Operations Manager to identify risks, close delivery gaps, and optimize team scheduling.</li>
</ul><div><b>Quality &amp; Process Management</b>
</div><ul><li>Participate in QA monitoring and ensure action plans are executed.</li>
<li>Champion the side-ticket and escalation framework to maintain efficiency and traceability.</li>
<li>Keep the team updated on product/process changes and industry trends.</li>
<li>Identify opportunities for automation and workflow improvement to enhance partner experience.</li>
</ul><div><b>Stakeholder &amp; Business Alignment</b>
</div><ul><li>Partner with Scoring, Finance, BD, and Product teams to resolve escalations and streamline partner journeys.</li>
<li>Support delivery of business targets through reporting, root-cause analysis, and solution proposals.</li>
<li>Escalate high-impact issues to senior management with clear data and recommendations.</li>
</ul></div></div></div><p>Skills, Knowledge &amp; Expertise
</p><div><div><div><div><b>Requirement:</b>
</div><ul><li>Proven success in <b>contact center or B2B support leadership</b> (1+ years as TL or Manager).</li>
<li>Experience with <b>financial services, fintech, banking, or e-commerce</b> preferred.</li>
<li>Strong <b>coaching, people development, and performance management</b> skills.</li>
<li>Excellent analytical and problem-solving abilities; able to turn data into action.</li>
<li>Fluency in <b>English (B2+)</b> required; strong <b>Arabic</b> is an advantage.</li>
<li>Experience in <b>remote or distributed team management</b> is a plus.</li>
<li>Confident handling demanding partners, escalations, and sensitive situations.</li>
<li>Skilled in reporting and presenting findings to management.</li>
<li>Bachelor&rsquo;s degree in a relevant discipline (business, operations, or related field).</li>
</ul></div></div></div><p>Job Benefits<br>
</p><div></div><div><div><div><br>
<ul><li><b>Quarterly Bonus</b> based on achieving operational targets.</li>
<li><b>Career Growth Opportunities</b>, subject to business needs and performance.</li>
<li><b>Rotational Shifts</b>: 24/7 operation, 5 working days per week, 9-hour shifts including breaks.</li>
<li>Exposure to a high-growth fintech environment with opportunities to shape operational excellence.</li></ul></div></div></div></div><p></p>

Partner Support Team Leader

<p></p><div><div><p>DESCRIPTION</p><div>
Our Worldwide Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as a OTR Supervisor In this role, you will lead and be responsible for supporting delivery associates through each step of the delivery process and tracking delivery metrics. You will also be responsible for guiding all delivery associates in safety, compliance.<br>
<br>
Key job responsibilities<br>
Key job responsibilities<br>
<ul><li>Partner with leadership to coordinate, facilitate, and measure training related activities for groups of Delivery Associates.</li><li>Track and monitor performance including on road ride behinds to measure on-road quality, adherence to standards, and identify re-training and process improvement opportunities.</li><li>Support standard work and safety programs.</li><li>Train new Delivery Associates on how to drive and operate the vehicles</li><li>Cultivate and sustain a safe environment, high-quality customer delivery, professional driver experience and positive culture.</li><li>Be a subject matter expert for Delivery Associates and Delivery Service Partners process areas</li><li>Conduct weekly performance reviews with delivery partners</li><li>Establish trust and credibility by maintaining a high level of integrity, communications and professional demeanor.</li><li>Able to work 40 hours/week, and overtime as required</li><li>Work flexible schedule (weekends, and/or overnight shifts)</li><li>Able to lift 49 pounds, stand and walk during shifts lasting up to 12 hours.</li></ul></div></div><div><p><br>
BASIC QUALIFICATIONS</p><ul><li>Experience managing teams</li><li>Experience with planning, performance metrics, and process improvement</li></ul></div><div><p>
PREFERRED QUALIFICATIONS</p><ul><li>Experience in logistics</li><li>Experience with data analysis</li></ul><br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div></div>
<br><div><div><p>Job details</p></div><ul><div><p><div>
EGY, Alexandria</div></p></div><div><p><div>
Fulfillment &amp; Operations Management</div></p></div></ul></div>

OTR supervisor, Operation

<p></p><div><div><p>DESCRIPTION</p><div>
Our Worldwide Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as a OTR Supervisor In this role, you will lead and be responsible for supporting delivery associates through each step of the delivery process and tracking delivery metrics. You will also be responsible for guiding all delivery associates in safety, compliance.<br>
<br>
Key job responsibilities<br>
Key job responsibilities<br>
<ul><li>Partner with leadership to coordinate, facilitate, and measure training related activities for groups of Delivery Associates.</li><li>Track and monitor performance including on road ride behinds to measure on-road quality, adherence to standards, and identify re-training and process improvement opportunities.</li><li>Support standard work and safety programs.</li><li>Train new Delivery Associates on how to drive and operate the vehicles</li><li>Cultivate and sustain a safe environment, high-quality customer delivery, professional driver experience and positive culture.</li><li>Be a subject matter expert for Delivery Associates and Delivery Service Partners process areas</li><li>Conduct weekly performance reviews with delivery partners</li><li>Establish trust and credibility by maintaining a high level of integrity, communications and professional demeanor.</li><li>Able to work 40 hours/week, and overtime as required</li><li>Work flexible schedule (weekends, and/or overnight shifts)</li><li>Able to lift 49 pounds, stand and walk during shifts lasting up to 12 hours.</li></ul></div></div><div><p><br>
BASIC QUALIFICATIONS</p><ul><li>Experience managing teams</li><li>Experience with planning, performance metrics, and process improvement</li></ul></div><div><p>
PREFERRED QUALIFICATIONS</p><ul><li>Experience in logistics</li><li>Experience with data analysis</li></ul><br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div></div>
<br><div><div><p>Job details</p></div><ul><div><p><div>
EGY, Giza</div></p></div><div><p><div>
Fulfillment &amp; Operations Management</div></p></div></ul></div>

Logistics supervisor

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 Our Worldwide Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as a OTR Supervisor In this role, you will lead and be responsible for supporting delivery associates through each step of the delivery process and tracking delivery metrics. You will also be responsible for guiding all delivery associates in safety, compliance.
 <br/>
 <br/>
 Key job responsibilities
 <br/>
 <br/>
 Key job responsibilities
 <br/>
 <br/>
 <ul>
  <li>
   Partner with leadership to coordinate, facilitate, and measure training related activities for groups of Delivery Associates.
  </li>
  <li>
   Track and monitor performance including on road ride behinds to measure on-road quality, adherence to standards, and identify re-training and process improvement opportunities.
  </li>
  <li>
   Support standard work and safety programs.
  </li>
  <li>
   Train new Delivery Associates on how to drive and operate the vehicles
  </li>
  <li>
   Cultivate and sustain a safe environment, high-quality customer delivery, professional driver experience and positive culture.
  </li>
  <li>
   Be a subject matter expert for Delivery Associates and Delivery Service Partners process areas
  </li>
  <li>
   Conduct weekly performance reviews with delivery partners
  </li>
  <li>
   Establish trust and credibility by maintaining a high level of integrity, communications and professional demeanor.
  </li>
  <li>
   Able to work 40 hours/week, and overtime as required
  </li>
  <li>
   Work flexible schedule (weekends, and/or overnight shifts)
  </li>
  <li>
   Able to lift 49 pounds, stand and walk during shifts lasting up to 12 hours.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Basic Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience managing teams
  </li>
  <li>
   Experience with planning, performance metrics, and process improvement
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience in logistics
  </li>
  <li>
   Experience with data analysis
   <br/>
   <br/>
  </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 <br/>
 <br/>
 <br/>
 <strong>
  Company
 </strong>
 - Souq.com for E-Commerce LLC
 <br/>
 <br/>
 Job ID: A3068942
</div>


Explore 1590+ Delivery partner lead in Egypt this September. Find roles across top companies and apply now to boost your career.

1590 delivery partner lead jobs IN Egypt

Delivery partner Lead

Delivery partner Lead

Team Lead Vendor Help Desk

Partner Support Team Leader

OTR supervisor, Operation

Logistics supervisor

Logistics supervisor