operations manager

department manager

ZARA

<div>
 
 As a section manager in one of our stores, you will be responsible for the following
 
 
 duties:
 
 
 a) Customer Service Management
 
 
 To understand, anticipate and satisfy the needs of a customer, to have an active
 
 
 presence at the point of sale, and to be responsible for the correct handling of
 
 
 complaints and returns.
 
 
 
 
 
 b) Product Management
 
 
 Correctly controlling the product in your section to meet sales objectives assigned
 
 
 by direction, and to transmit the relevant information in terms of the product, to
 
 
 make orders effectively, to have an active presence and help organise the process
 
 
 of receiving merchandise, to be responsible for optimising the stock.
 
 
 
 
 
 c) Section image
 
 
 To guarantee a correct image for their team and their section, to be responsible for
 
 
 applying merchandise criteria to their section, to help the store manager with the
 
 
 maintenance and cleanliness of the store.
 
 
 
 
 
 d) Staff Management
 
 
 To select, train, develop, maintain and organise the store team. To be responsible
 
 
 for selecting the best people for the post, and help with their integration into the
 
 
 company, to organise personnel and control budgets for internal personnel.
 
 
 
 
 
 e) Budget control
 
 
 To control and protect all store assets, to inform the store manager about the
 
 
 provision of material for their section, to organise the inventory and control wastage in
 
 
 their section in line with the objectives of the company, and to be responsible for
 
 
 complying with all the rules for using the cash registers and the administrative
 
 
 procedures of the company.
 
</div>

Department Manager

VLCC

<div>
 
 Skills:
 
 
 Aesthetic Treatments, Sales, Beauty Operations, Beauty Advisors, Sales Target Achievement, Client Relationship Management, Beauty Consultation, Cosmetology,
 
 
 
 Job Score Card - Beauty Head
 
 
 
 
 Details
 
 
 
 
 Mission Statement
 
 
 
 Drive sales (Centre Sales - Beauty, Derma &amp; Product), customer excellence, profitability &amp; ensure operational efficiency &amp; effectiveness while leading the Beauty team to deliver exceptional service.
 
 
 
 Outcomes &amp; Accountabilities
 
 
 
 <ul>
 <li>
 Achieve monthly, quarterly, yearly financial targets (Sales &amp; Profit Margins) for the Beauty department.
 </li>
 <li>
 Maintain Beauty NPS above 90%.
 </li>
 <li>
 Ensure operational efficiency &amp; adherence to SOPs.
 </li>
 <li>
 Lead &amp; develop the Beauty team to enhance performance, service delivery &amp; service efficacy.
 
 
 </li>
 </ul>
 
 Competencies
 
 
 
 <ul>
 <li>
 Excellent Technical knowledge in Beauty (Skin /Hair) services (with prior hands-on experience in Skin/ Hair services).
 </li>
 <li>
 Proven ability to solution &amp; makes a sale basis individual client requirement.
 </li>
 <li>
 Strong leadership, and people management skills.
 </li>
 <li>
 Excellent communication &amp; interpersonal skills.
 </li>
 <li>
 Ability to set &amp; achieve sales targets (for Beauty/ Dermat/ Products), driving revenue growth &amp; maximizing profitability.
 </li>
 <li>
 Willing to work in shifts, accept additional responsibilities, comfortable with transfers &amp; open to outdoor promo event duties as per need.
 
 
 </li>
 </ul>
 
 Cultural Fit
 
 
 
 Alignment with VLCCs commitment to customer satisfaction, quality service, business growth, &amp; continuous improvement, while being ahead of competitors in the industry.
 
 
 
 Job Responsibilities
 
 
 
 
 Technical &amp; Operational Excellence
 
 
 
 <ul>
 <li>
 Verify safe handling &amp; maintenance of all equipment of the Beauty section.
 </li>
 <li>
 Study Beauty cards of booked clients for planning appointments &amp; conduct first skin analysis.
 </li>
 <li>
 Ensure Beauty cards are filled with client signature, comments, &amp; photographs. Also ensure all consent forms wherever required are duly signed by the customers.
 </li>
 <li>
 Track &amp; ensure the consumption of products as per SOPs (with zero pilferages).
 </li>
 <li>
 Assist and plan to maintain Beauty staff individual productivity as per company standards.
 </li>
 <li>
 Ensure cleanliness of the Beauty section, therapy rooms, &amp; salon.
 </li>
 <li>
 Supervise maintenance of all Beauty appliances (&amp; inform CH/ABH/ RH Corporate about machines requiring repair).
 </li>
 <li>
 Ensure Beauty stock Ordering at the Centre &amp; Physical verification of stock as per defined guidelines. Forecast of the same to be given to the Accountant for final compilation of the total stocks and order placement after approval from the Centre Head. Follow policy of FOFO for product consumption.
 </li>
 <li>
 Confirm implementation of zero session &amp; subsequent session process for all Beauty customers.
 </li>
 <li>
 Ensure regular follow-up of clients on break to minimize the unexecuted packages and inform all clients on package validity.
 </li>
 <li>
 Oversee results &amp; follow the escalation matrix process (if required) to deliver the desired outcomes to the customers.
 </li>
 <li>
 Track &amp; ensure room SOPs &amp; SOP Service protocols are followed by all execution staff.
 </li>
 <li>
 Confirm all executions are timely entered in the software on daily basis.
 </li>
 <li>
 Ensure all Beauty appointments are entered in the software as per defined guidelines.
 </li>
 <li>
 To ensure a Beauty Therapist, Nurse/ Self is provided to assist the Doctor on Dermat procedures.
 </li>
 <li>
 To ensure rotation of work to all staff for all new clients and maintain record.
 </li>
 <li>
 To personally supervise maintenance of all Beauty machines. To inform the CH / ABH/ AH and Corporate about Beauty machines requiring repair.
 
 
 </li>
 </ul>
 
 Sales Excellence
 
 
 
 <ul>
 <li>
 Achieve the sales &amp; execution targets of Beauty Derma Services &amp; Products (including targets for self).
 </li>
 <li>
 Improve RBS /Upselling of Beauty Derma Fixed and Custom Packages/ Cross-selling of Slimming Packages.
 </li>
 <li>
 Plan &amp; execute sales events in coordination with ABH/RH/Corporate.
 </li>
 <li>
 To be a key resource in daily client connect with Rekindle calling program and do defined calls per day
 
 
 </li>
 </ul>
 
 Customer Excellence
 
 
 
 <ul>
 <li>
 Drive customer excellence by ensuring high standards of service by the Beauty team.
 </li>
 <li>
 Ensure regular follow-up of clients &amp; execution of packages within validity.
 </li>
 <li>
 Address client concerns proactively &amp; ensure client satisfaction.
 </li>
 <li>
 Implement corporate policies &amp; SOPs, conducting audits &amp; reviews for compliance.
 </li>
 <li>
 Liaise with the Corporate Office for updates, technical inputs, &amp; stock availability.
 </li>
 <li>
 Send required information to RH/ ABH/ Corporate Office including the number of clients booked, completed packages beauty assessment, walk in, transfer and HNI VIP clients, &amp; other reports.
 
 
 </li>
 </ul>
 
 Leadership &amp; Team Management
 
 
 
 <ul>
 <li>
 Conduct recruitment, induction, &amp; orientation of new Beauty staff as per SOPs.
 </li>
 <li>
 Lead &amp; develop the Beauty team to enhance performance, service delivery, &amp; service efficacy (Inform Beauty Staff about the monthly promotional offers &amp; incentive policy).
 </li>
 <li>
 Conduct regular meetings with staff for sorting out grievances &amp; taking suggestions for improvement.
 </li>
 <li>
 Check attendance (plan for absenteeism), work allocation (Beauty bookings &amp; distribution/rotation of work) &amp; manage weekly off days for Beauty staff.
 </li>
 <li>
 Responsible for grooming, training, discipline, &amp; welfare of Beauty staff.
 
 
 </li>
 </ul>
 
 Reporting Structure
 
 
 
 Reports to Centre Head.
 
 
 
 Positions Supervised
 
 
 
 Centre Beauty team including Beauty Therapists/Hair stylists/Pedicurists/Dermatologists.
 
 
 
 Compensation &amp; Benefits
 
 
 
 Competitive salary with performance-based incentives, health benefits, &amp; other benefits as per company policy.
 
 
 
 Experience &amp; Education
 
 
 
 Doctor/ Dermatologist/ Cosmetologist with additional qualifications in hair &amp; skin. Minimum of 4-7 years of experience in related field. (BDS may also be considered, as would relevant others working in the Beauty industry as trainers or in direct sales).
</div>

Beauty Head

Marks and Spencer Reliance India Private Limited

<div>
 
 We are looking for a Store Manager who will drive store operations, maximize sales, and lead the team to deliver an exceptional customer experience.
 
 
 
 
 
 
 Key Deliverables
 
 (
 
 
 
 Essential functions &amp; Responsibilities of the Job)
 
 :
 
 
 
 
 
 Sales &amp; Performance Management:
 
 <ul>
 <li>
 Target Achievement: Drive and monitor the achievement of sales goals for your department. You&rsquo;ll also play a key role in setting realistic yet ambitious targets, with the flexibility to adapt based on performance trends.
 </li>
 <li>
 Sales Analysis: Track sales performance continuously, taking timely corrective actions when necessary to meet or exceed sales objectives.
 </li>
 <li>
 Team Communication: Regularly share updates on department, store, and regional performance with your team, ensuring transparency and motivating everyone towards common goals.
 </li>
 </ul>
 
 
 
 
 Customer Experience:
 
 <ul>
 <li>
 Customer Service Excellence: Lead by example in delivering exceptional customer service, creating a welcoming atmosphere for every visitor.
 </li>
 <li>
 Building Relationships: Understand customer needs, cultivate rapport, and establish loyal relationships with key clientele.
 </li>
 <li>
 Handling Feedback: Take ownership of customer complaints and queries, ensuring timely and satisfactory resolutions that turn challenges into positive outcomes.
 </li>
 </ul>
 
 
 
 
 Visual Merchandising &amp; Store Presentation:
 
 <ul>
 <li>
 Merchandising Standards: Ensure that all visual merchandising guidelines are followed to create an attractive and engaging shopping environment.
 </li>
 <li>
 Continuous Improvement: Provide constructive feedback to visual merchandisers to enhance the store's visual appeal and product presentation.
 </li>
 </ul>
 
 
 
 
 Shrinkage &amp; Inventory Control:
 
 <ul>
 <li>
 Loss Prevention: Implement best practices to minimize shrinkage by training staff on merchandise handling and stock protection, safeguarding store assets.
 </li>
 </ul>
 
 
 
 
 Operational Leadership:
 
 <ul>
 <li>
 Day-to-Day Management: Oversee the smooth running of the store, maintaining high standards across all operations, and ensuring legal compliance, particularly regarding pricing and product display.
 </li>
 <li>
 Procedure Adherence: Execute operational procedures efficiently, ensuring consistency and excellence in areas such as housekeeping, fitting rooms, and checkout processes.
 </li>
 <li>
 Quality Control: Monitor product quality, address any issues swiftly, and communicate feedback to the merchandising team to uphold superior product standards.
 </li>
 </ul>
 
 
 
 
 Cashier Support &amp; Training:
 
 <ul>
 <li>
 Support &amp; Supervision: Assist in the training of cashiers and provide ongoing support to ensure smooth operations at checkout, contributing to a positive customer experience.
 </li>
 </ul>
 
 
 
 
 
 Key Skills
 
 
 <ul>
 <li>
 Sales &amp; Business Acumen
 </li>
 <li>
 Customer Orientation
 </li>
 <li>
 Team Management
 </li>
 <li>
 Operational Excellence
 </li>
 <li>
 Good Interpersonal skills
 </li>
 </ul>
</div>

Store Manager

Hilton

<div>
 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &amp; Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
 
 
 If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it&rsquo;s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
 
 
 The core responsibilities of the Assistant Manager Purchase are to ensure the smooth and efficient operation of the Purchasing department and to procure the items required by management at a market competitive price without compromising the quality.
 
 
 
 What will I be doing?
 
 
 
 As the Assistant Manager Purchase, you will be responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Ensure familiarity with Hilton purchasing policies and procedures.
 </li>
 <li>
 Supervise and co-ordinate the work of the Purchasing team members.
 </li>
 <li>
 Follow up supplier insurance coverage and compliance with global Hilton policy requirements to ensure insurance exemption is approved by risk management.
 </li>
 <li>
 Ensure that proper purchasing procedures are in place, with purchase orders placed only by the Purchasing Department after due authorization by Management.
 </li>
 <li>
 Ensure that competitive quotes are obtained as per policy.
 </li>
 <li>
 Review all purchase requests and purchase orders processed by subordinates.
 </li>
 <li>
 Conduct market price surveys in coordination with the Cost Controller and Executive Chef on a regular basis.
 </li>
 <li>
 Ensure that price comparisons amongst other hotels is done on a regular basis and all options are exhausted in obtaining the best possible quotations.
 </li>
 <li>
 Maintain good relations with all hotel departments and suppliers.
 </li>
 <li>
 Ensure that all unmatched / open Purchase Orders are investigated, and proposed action are taken on a regular basis.
 </li>
 <li>
 Assist in the preparation of month end reports and other ad hoc reports that may be required from time to time.
 </li>
 <li>
 Ensure familiarity and adherence to any national or global purchasing agreements in accordance to Hilton's approval authority.
 </li>
 <li>
 For the timely review of the rolling contract, updates without changes can only be carried out three times at most.
 </li>
 <li>
 Ensure Hilton Sourcing Centre approval is received prior to initiating tenders for potential purchase of goods / services in excess of $100,000.
 </li>
 <li>
 Assist the Executive Chef in ensuring that food cost is kept to a minimum.
 </li>
 <li>
 Ensure that all month end procedures are strictly followed, and deadlines are met.
 </li>
 <li>
 Maintain file management, including contract, bidding document, purchase order, etc.
 </li>
 <li>
 Liaise with related government departments such as Animal &amp; Plants Inspection, Wine &amp; Tobacco License, and the Customs, etc.
 </li>
 <li>
 Prepare a purchase order outstanding list for month end purposes.
 </li>
 <li>
 Ensure all documentation (purchase orders, invoices, delivery dockets etc.) is forwarded to Accounts Payable on a timely basis.
 </li>
 <li>
 Conduct regular vendor visitations for high-risk suppliers.
 </li>
 <li>
 Minimize the risks of accidents and workers compensation costs by ensuring the correct work practices are used and that the area is safe from hazards.
 </li>
 <li>
 Handle all requests and enquiries in a timely, efficient and friendly manner.
 </li>
 <li>
 Perform any additional tasks assigned to ensure that the department functions smoothly.
 </li>
 <li>
 Strictly follow the code of conduct.
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 An Assistant Manager Purchase serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 College graduate with at least 2 years of working experience as a Purchasing Supervisor.
 </li>
 <li>
 Proficient in Excel, Microsoft Word and the hotel inventory / purchasing software.
 </li>
 <li>
 Able to lead, provide guidance and develop team members.
 </li>
 <li>
 Knowledgeable of supplies.
 </li>
 <li>
 Possess a sense of maturity and reliability.
 </li>
 <li>
 Good command English, both written and verbally to meet business needs.
 </li>
 <li>
 Prior experience in related work preferred.
 </li>
 <li>
 Able to be resourceful, creative and maintain flexibility in relation to working hours, especially at month end and during stock take.
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Conrad Bengaluru
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Conrad Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Supply Management, Procurement, Purchasing, and Receiving
</div>

Assistant Manager Purchase-Conrad Bengaluru

Pine Labs

<div>
 
 
 Job Title: Customer Support Team Lead
 
 
 
 
 Location:
 
 Bangalore
 
 
 
 Department:
 
 Customer Experience / Support
 
 
 
 Reports To:
 
 Helpdesk Manager
 
 
 
 Employment Type:
 
 Full-Time
 
 
 
 
 
 
 Job Summary:
 
 
 
 We are seeking a proactive and experienced
 
 Customer Support Team Lead
 
 to manage and mentor a team of support agents, ensuring exceptional service delivery across all customer touchpoints. The ideal candidate will have strong leadership skills, a customer-first mindset, and the ability to drive performance and continuous improvement.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Lead and mentor a team of customer support agents handling queries related to digital payments, financial products, and account services.
 </li>
 <li>
 Monitor daily operations, including ticket queues, response times, and resolution quality.
 </li>
 <li>
 Handle escalations involving sensitive financial issues with discretion and professionalism.
 </li>
 <li>
 Conduct regular team meetings, performance reviews, and training sessions.
 </li>
 <li>
 Analyze support metrics and generate reports to identify trends and areas for improvement.
 </li>
 <li>
 Collaborate with cross-functional teams (Program Managers, Sales, Engineering) to resolve customer pain points and improve processes.
 </li>
 <li>
 Maintain and update knowledge base and support documentation.
 </li>
 <li>
 Ensure compliance with company policies, procedures, and service standards.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or equivalent experience.
 </li>
 <li>
 3+ years of experience in customer support, with at least 1 year in a leadership role.
 </li>
 <li>
 Strong communication, interpersonal, and conflict-resolution skills.
 </li>
 <li>
 Experience with CRM and support tools (e.g., Service Desk, Jira, Servicenow, Salesforce).
 </li>
 <li>
 Ability to analyze data and make informed decisions.
 </li>
 <li>
 Empathy, patience, and a passion for customer satisfaction.
 </li>
 </ul>
 
 
 
 
 
 Preferred Skills:
 
 
 <ul>
 <li>
 Experience in a fast-paced, tech-driven environment.
 </li>
 <li>
 Familiarity with support across multiple channels (email, chat, phone).
 </li>
 <li>
 Knowledge of customer experience best practices and KPIs.
 </li>
 <li>
 Proficient in MS Office
 </li>
 </ul>
 
 
</div>

Customer Support Team Lead

Ujjivan Small Finance Bank

<div>
 <ol>
 <li>
 
 POSITION DESCRIPTION
 
 </li>
 </ol>
 
 
 
 
 
 JOB TITLE
 
 
 
 Manager-Credit Risk
 
 
 
 
 
 
 DEPARTMENT
 
 
 
 Risk
 
 
 
 LOCATION
 
 
 
 HO
 
 
 
 
 
 
 SUB-DEPARTMENT
 
 
 
 Credit
 
 
 
 TYPE OF POSITION
 
 
 
 Full-time
 
 
 
 
 <ol>
 <li>
 
 ROLE PURPOSE &amp; OBJECTIVE
 
 </li>
 </ol>
 
 
 
 <ul>
 <li>
 
 To ensure implementation of the credit risk management policy approved by the Board.
 
 </li>
 <li>
 
 To formulate, review and implementation of risk appetite
 
 </li>
 <li>
 
 Monitor credit risks on an SFB wide basis and ensure compliance with the Board approved risk parameters/prudential limits and monitor risk concentrations.
 
 </li>
 <li>
 
 Review status of portfolio management, loan review mechanism, risk monitoring and evaluation, regulatory/legal compliance, adequacy of provision, risk concentrations, industry reviews, and suggest corrective measures and activity reviews for credit risk management.
 
 </li>
 <li>
 
 Review the performance and effectiveness of the credit scorecards, the need for any adjustments, and placing recommendations before the CRO
 
 </li>
 <li>
 
 Review and approve the use of credit scorecards for business and risk management purposes and placing recommendations before the CRO
 
 </li>
 </ul>
 
 
 
 <ol>
 <li>
 
 KEY DUTIES &amp; RESPONSIBILITIES OF THE ROLE
 
 </li>
 </ol>
 
 
 
 
 
 
 
 
 Business/ Financials
 
 
 
 
 
 Credit Risk Unit
 
 
 
 <ul>
 <li>
 
 To develop credit risk appetite/limits statements with support from Business units
 
 </li>
 <li>
 
 To monitor the credit risk parameters and credit exposure / concentration limits set by the SFB&rsquo;s Board of Directors / Risk Management Committee of the Board/ Regulator
 
 </li>
 <li>
 
 To lay down credit risk identification systems, monitor quality of portfolio, identify problem credits and undertake asset quality reviews with support from Business units.
 
 </li>
 <li>
 
 Implementation of credit scorecards with support from Business units.
 
 </li>
 <li>
 
 To analyze early warnings signals in the MSE portfolio, for identification of weak exposures, identify remedial measures in co-ordination with Business units and monitor the actions taken.
 
 </li>
 <li>
 
 Responsible for execution of portfolio risk management activities including concentration risk monitoring and stress testing.
 
 </li>
 <li>
 
 Responsible for ensuring stringent monitoring and management of specifically assigned problem accounts either independently or in co-ordination with the Business units.
 
 </li>
 <li>
 
 Responsible for executing the NPA management strategies in co-ordination with Business units and with support from the Legal department
 
 </li>
 <li>
 
 Monitor portfolio performance on a quarterly basis or as and when directed by the Board or Committee or Regulator and identify associated credit risks
 
 </li>
 <li>
 
 Study the impact of various stress scenarios on different portfolios to complement the regular risk measurement methods
 
 </li>
 <li>
 
 Classification of SMA and watch-list accounts in co-ordination with Business units
 
 </li>
 <li>
 
 Implementation of Internal Audit recommendations specific to the credit risk unit
 
 </li>
 </ul>
 
 
 
 
 
 
 Business Risk unit
 
 
 
 <ul>
 <li>
 
 Develop a comprehensive risk management framework for assessing, identifying, monitoring and reducing pertinent business risks that could interfere with the bank's objectives and goals
 
 </li>
 <li>
 
 Implement the Credit risk management frameworks under the guidance of CRCO and policies for the Bank
 
 </li>
 <li>
 
 Regular review of overall credit portfolio to assess risk quality and recommend risk mitigation measures, if warranted.
 
 </li>
 <li>
 
 Review the management of market and liquidity risks and provide inputs to asset liability management committee and recommend suitable risk management measures as required
 
 </li>
 <li>
 
 Assess the insurance requirements of the bank and arrange appropriate cover for transfer of risks as assessed as appropriate.
 
 </li>
 <li>
 
 Assess the security environment and take necessary steps to protect the interests of all stakeholders across both Physical and Information Technology dimensions.
 
 </li>
 </ul>
 
 
 
 
 
 Internal Process
 
 
 <ul>
 <li>
 Regular review of overall credit portfolio to assess risk quality and recommend risk mitigation measures, if warranted.
 </li>
 <li>
 Review the management of market and liquidity risks and provide inputs to asset liability management committee and recommend suitable risk management measures as required
 </li>
 <li>
 Develop the fraud risk management framework; periodically monitor fraud risk cases and recommend risk mitigation measures, as required in coordination with the CVO
 </li>
 <li>
 Participate in scheduled meetings of Risk management Committee (for credit risk, operation risk and market risk), Investment Committee and Asset Liability Management Committee
 </li>
 </ul>
 
 
 
 
 
 Learning &amp; Innovation
 
 
 <ul>
 <li>
 Provide the risk and compliance staff with sufficient resources, management support and the access required to prevent / detect compliance issues / breaches
 </li>
 <li>
 Maintain current knowledge of laws and regulations, keeping abreast of the most recent developments in regulations, notifications and circulars and disseminate the information regarding new regulatory developments
 </li>
 <li>
 Develop, coordinate and impart a multifaceted educational and training program that focuses on the elements of the compliance program, and seeks to ensure awareness creation
 </li>
 <li>
 Maintain a knowledge base of compliance failures and implications, provide advice on preventive actions to prevent such failures
 </li>
 <li>
 Ensure goal-setting, midyear -review and annual appraisal process happens within specified timelines for self
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 <ol>
 <li>
 
 MINIMUM REQUIREMENTS OF KNOWLEDGE &amp; SKILLS
 
 </li>
 </ol>
 
 
 
 
 
 
 
 
 
 
 
 Educational
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in commerce/MBA in finance
 </li>
 <li>
 Additional qualification in law, accountancy such as CA/CS/LLB.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 At least 10 years of experience in banking business
 </li>
 <li>
 At least 3+ years of experience in compliance &amp; 3+ years of hands-on experience in risk /audit &amp; inspection functions.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Certifications
 
 
 <ul>
 <li>
 PO qualified
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Functional Skills
 
 
 <ul>
 <li>
 Knowledge of &ndash; credit risk, operational risk, market risk
 </li>
 <li>
 Knowledge of asset liability management
 </li>
 <li>
 Knowledge RBI polices/guideline relevant to SFB &amp; banking
 </li>
 <li>
 Good understanding of policy formulation process
 </li>
 <li>
 Adept at influencing policy changes for commercial advantage
 </li>
 <li>
 High operational knowledge and experience in government processes and compliances both at union and state levels
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Behavioral Skills
 
 
 <ul>
 <li>
 Interpersonal communications
 </li>
 <li>
 Stakeholder management
 </li>
 <li>
 Project management skills
 </li>
 <li>
 Problem solving &amp; critical thinking
 </li>
 <li>
 Planning &amp; organizing
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Competencies Required
 
 
 <ul>
 <li>
 Building Relationship
 </li>
 <li>
 Driving Change
 </li>
 <li>
 Planning &amp; Organizing
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 
 <ol>
 <li>
 
 KEY INTERACTIONS
 
 </li>
 </ol>
 
 
 
 
 
 INTERNAL
 
 
 
 
 EXTERNAL
 
 
 
 Legal Manager
 
 
 Regulatory bodies (including RBI)
 
 
 Internal Audit Dept.
 
 
 Risk rating agencies
 
 
 All functional heads
 
 
 Chief Compliance Officers or Chief Risk Officers of other banks
 
 
 CFO
 
 
 
 
 
 Treasury team (FO &amp; BO)
 
 
 
</div>

Credit Risk Manager

Mphasis

<div>
 
 Role: Back Office - Transaction Processing
 
 
 
 
 Designation: Tr Transaction Processing officer (Complex) &ndash; Level 1
 
 
 
 
 Department: Operations
 
 
 
 
 Reports to: Team Manager
 
 
 
 
 Summary
 
 
 
 The Associate provides day-to-day customer support for back-office operations and web support via email and portal activities. This role is for someone who excels at and multi-tasking. Should be able to proactively track pending customer orders and provide resolution.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Manage personal and customer support inboxes effectively and respond quickly to end user requests based on service standards set for each customer.
 </li>
 <li>
 Process service orders, answer questions, maintain account information, and accurately document user&rsquo;s information in ticketing / record system
 </li>
 <li>
 Communicate and collaborate effectively with all team members keeping the team informed of issue status by sharing information.
 </li>
 <li>
 Adherence to schedules/ turnaround times and shifts, effectively manage time, while handling multiple priorities.
 </li>
 <li>
 Complete assigned tasks accurately and within required customer assigned Service Level Agreements.
 </li>
 <li>
 Understand and proactively addresses user's concerns, identifying the root of the issue.
 
 
 </li>
 </ul>
 
 Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 Freshers / 6 to 12 months of Back-office operations experience preferred.
 </li>
 <li>
 Understanding of supply chain management / order tracking and documentation preferred
 </li>
 <li>
 Should be flexible with shift timings. Should also be ready to work in US shifts hours; 9 hours
 </li>
 <li>
 Excellent keyboard skills with an average speed of minimum of 35 words per min with 92% accuracy
 </li>
 <li>
 Should be able to write grammatically correct emails in response to customer and third party communications.
 </li>
 <li>
 Should have good English comprehension skills and should be able to comprehend customer requirements and act on the information accordingly.
 
 
 </li>
 </ul>
 
 Education
 
 
 
 <ul>
 <li>
 BSc, B.Com and BA or Diploma holders (12+3 years of education).
 
 
 </li>
 </ul>
 
 Working Conditions And Requirements
 
 
 
 <ul>
 <li>
 Training and work location from office.
 
 
 </li>
 </ul>
 Work From Home will be at company&rsquo;s discretion
 
 
 <ul>
 <li>
 Should have a reliable and fast WiFi (min 30 mbps ) connection at home.
 </li>
 <li>
 Should be ready to connect via video during training and 1 on 1 discussions.
 </li>
 <li>
 Should have a safe and suitable work environment at home
 </li>
 <li>
 Should be able to work as per the break/lunch timings allocated by the supervisor
 
 
 </li>
 </ul>
 
 Selection Criteria:-
 
 
 
 <ul>
 <li>
 Interview
 </li>
 </ul>
</div>

Junior Fulfillment Associate

Explore 120+ Department manager in Mangaluru this November. Find roles across top companies and apply now to boost your career.