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Epsilon

<div>
 
 
 About Business Unit:
 
 
 
 
 
 
 SaaSOps leads post-production support and the overall experience of Epsilon PeopleCloud products for our global clients. This function is responsible for product support, incident management, managed operations and the automation of processes. The team has successfully incubated and mainstreamed Site Reliability Engineering (SRE) as a practice, to ensure reliable product operations on a global scale. Plus, the team is actively leading the adoption of AI in operations (AIOps) and recently launched AI-driven self-service capabilities to enhance operational efficiency and improve client experiences.
 
 
 
 
 
 We are seeking a highly motivated and skilled People/Operations Manager to join our Epsilon People Cloud Customer Client Delivery Team. The main objective of this role is to drive customer delight through high-quality, value driven service delivery and robust operational management.
 
 
 
 
 
 
 Why we are looking for you?
 
 
 
 
 
 
 As an
 
 Operations Manager
 
 , you will be responsible for
 
 end-to-end support
 
 of Epsilon product solutions. You will oversee
 
 client delivery
 
 , manage
 
 production operations
 
 , and lead
 
 people management
 
 efforts to ensure optimal team performance and client satisfaction.
 
 
 This role requires collaboration with cross-functional teams to review
 
 production incidents
 
 , coordinate
 
 issue resolution
 
 and
 
 root cause analyses (RCA)
 
 , and ensure alignment to
 
 Service Level Agreements (SLAs)
 
 . A solid foundation in the
 
 ITIL framework
 
 is essential, as the role covers multiple service management functions.
 
 
 
 
 
 
 What will you do?
 
 
 
 
 
 <ul>
 <li>
 Provide
 
 oversight for client delivery
 
 and ensure successful execution of services in alignment with SLAs.
 </li>
 <li>
 Lead and manage production support processes including
 
 incident management
 
 ,
 
 problem management
 
 , and
 
 defect tracking
 
 .
 </li>
 <li>
 Coordinate with internal teams and stakeholders for
 
 issue resolution
 
 and delivery escalations.
 </li>
 <li>
 Drive the
 
 release and deployment process
 
 , ensuring seamless transition of new features and fixes to production.
 </li>
 <li>
 Handle
 
 client service requests
 
 , ensuring timely and accurate responses aligned with customer expectations.
 </li>
 <li>
 Manage periodic
 
 Product upgrades, Production Maintenance
 
 , Data Compliances, Vulnerability Management etc.
 </li>
 <li>
 Review &amp; oversee
 
 functional, regression and exploratory testing
 
 activities post any production changes.
 </li>
 <li>
 Manage
 
 transition activities
 
 , ensuring new clients or projects are onboarded effectively.
 </li>
 <li>
 Lead
 
 service validation and reporting
 
 to monitor performance and identify areas for improvement.
 </li>
 <li>
 Champion
 
 knowledge management
 
 practices to build team capability and reduce repeat issues.
 </li>
 <li>
 Identify and implement
 
 Continuous Service Improvement (CSI)
 
 initiatives to enhance service quality and efficiency.
 </li>
 <li>
 Lead
 
 people management
 
 responsibilities including performance management, team development, and engagement.
 </li>
 </ul>
 
 
 
 
 
 What will you enjoy in this role?
 
 
 
 
 
 <ul>
 <li>
 
 Drive Efficiency Improvements
 
 : Contribute to and plan initiatives focused on improving operational efficiency through
 
 cross-training
 
 ,
 
 knowledge management
 
 , and
 
 process optimization
 
 .
 </li>
 <li>
 
 Identify Automation Opportunities
 
 : Proactively
 
 identify and implement automation solutions
 
 to reduce manual effort, minimize errors, and enhance overall performance.
 </li>
 <li>
 
 Foster Self-Development
 
 : Commit to personal growth by actively exploring new learning opportunities through both
 
 formal training programs
 
 and
 
 informal development channels
 
 .
 </li>
 <li>
 
 Promote Employee Engagement
 
 : Actively participate in and encourage team involvement in
 
 organizational initiatives
 
 and
 
 employee engagement activities
 
 to foster a positive work environment.
 </li>
 <li>
 
 Support Talent Acquisition &amp; Development
 
 : Contribute to
 
 hiring efforts
 
 and lead or support
 
 skill enhancement initiatives
 
 that build team capabilities and future readiness.
 </li>
 <li>
 
 Champion Continuous Improvement
 
 : Make a meaningful impact by
 
 challenging the status quo
 
 constructively, identifying areas for improvement, and recommending practical, innovative solutions that benefit the team and Epsilon as a whole.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Proven experience in
 
 Operations Management
 
 ,
 
 Client Delivery
 
 , or similar roles in a service driven environment.
 </li>
 <li>
 Solid understanding of
 
 ITIL processes
 
 and standard methodologies.
 </li>
 <li>
 Demonstrated ability to manage
 
 production support operations
 
 , including incident and problem management.
 </li>
 <li>
 Effective leadership skills with a track record of
 
 managing teams
 
 , including performance reviews and career development.
 </li>
 <li>
 Exceptional
 
 communication
 
 ,
 
 collaboration
 
 , and
 
 problem-solving
 
 abilities.
 </li>
 <li>
 Experience coordinating with
 
 cross-functional and geographically distributed teams
 
 .
 </li>
 </ul>
 
 
 Preferred Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Educational Qualifications &ndash; bachelor&rsquo;s or master&rsquo;s degree in computer science
 </li>
 <li>
 Experience Level &ndash; 10-12 Years (IT Service Delivery/Operations MGMT)
 </li>
 <li>
 ITIL Foundation, Project Management or higher certification.
 </li>
 <li>
 Experience in SaaS/Cloud-based environments or enterprise-level service delivery.
 </li>
 <li>
 Exposure to customer relationship management and stakeholder engagement in a client-facing role.
 </li>
 <li>
 Solid Technical Background in L1, L2, and L3 Application Support, with a deep understanding of production operations and issue resolution across support tiers.
 </li>
 <li>
 Proven Experience in Transitioning production operations activities, including knowledge transfer, process handover, and steady-state setup.
 </li>
 </ul>
 
 Familiarity with:
 
 <ul>
 <li>
 
 ETL processes
 
 </li>
 <li>
 
 Cloud environments
 
 ,
 
 data centres
 
 , and
 
 network/infrastructure components
 
 </li>
 <li>
 
 Business Continuity Planning (BCP)
 
 strategies
 </li>
 <li>
 Proficient in
 
 Microsoft Office tools
 
 for documentation, reporting, and stake-holder communication.
 </li>
 <li>
 Working knowledge of at least one leading
 
 ITSM (IT Service Management) platform
 
 such as
 
 ServiceNow
 
 ,
 
 BMC Remedy
 
 or equivalent.
 </li>
 </ul>
 
 
 Personal Attributes:
 
 
 
 
 
 <ul>
 <li>
 Demonstrates professionalism and integrity in all interactions and decisions.
 </li>
 <li>
 A self-starter with a proactive mindset and strong sense of ownership.
 </li>
 <li>
 Possesses excellent verbal and written communication skills in English.
 </li>
 <li>
 Highly organized, with proven ability to coordinate and manage tasks across multiple team members and stake-holders.
 </li>
 <li>
 Committed to continuous learning and fostering both individual and team development.
 </li>
 <li>
 Adaptable and agile, able to quickly respond to changes in technology and business requirements.
 </li>
 <li>
 Strong analytical and problem-solving skills, with the ability to diagnose issues and propose effective solutions.
 </li>
 </ul>
 
 
</div>

Operations Manager

TerraTern

<div>
 
 About Terratern
 
 
 
 Terratern is the fastest growing Global Talent Mobility Solution, dedicated to guiding clients through seamless relocation journeys. We offer personalized visa assistance, job search support, and comprehensive resources to empower individuals pursuing opportunities abroad. Our commitment to client satisfaction and transparency ensures a smooth, reliable experience at every step of the immigration process.
 
 
 
 Job Overview
 
 
 
 The Operations Manager will be responsible for overseeing the daily operations of Terratern's visa, job assistance, and customer success teams. This role ensures that all processes are optimized, customer issues are resolved efficiently, and teams deliver exceptional service. The ideal candidate will bring previous experience in travel, immigration, or related fields, with strong leadership and problem-solving skills.
 
 
 Key Responsibilities
 
 
 
 Team Management
 
 
 
 <ul>
 <li>
 Provide leadership, mentorship, and training to team members to ensure a high level of performance and productivity.
 </li>
 <li>
 Conduct regular performance evaluations and provide constructive feedback to team members.
 
 
 </li>
 </ul>
 
 Visa Processing &amp; Job Assistance
 
 
 
 <ul>
 <li>
 Supervise and ensure accurate visa filing and job assistance services are provided to clients in a timely manner.
 </li>
 <li>
 Ensure compliance with immigration laws, rules, and company procedures during the visa process.
 </li>
 <li>
 Guide the teams in addressing client needs related to visa applications and job placement services, ensuring high-quality support.
 
 
 </li>
 </ul>
 
 Customer Success &amp; Escalation Handling
 
 
 
 <ul>
 <li>
 Manage escalations from customers and resolve issues quickly, efficiently, and professionally.
 </li>
 <li>
 Develop strategies to improve customer satisfaction, minimize complaints, and enhance the client experience.
 </li>
 <li>
 Serve as the point of contact for escalated issues, providing solutions and ensuring effective communication with clients.
 
 
 </li>
 </ul>
 
 Process Optimization
 
 
 
 <ul>
 <li>
 Evaluate and improve operational processes, streamlining workflows to ensure efficiency and reduce processing time
 </li>
 <li>
 Identify and implement improvements to streamline processes and increase efficiency.
 </li>
 <li>
 Oversee the entire customer journey, from onboarding to escalation handling, ensuring high CSAT and NPS scores.
 </li>
 <li>
 Evaluate and improve ops using AI tools and simple automations (Zapier/n8n/Make/RPA) to remove manual steps and cut turnaround time.
 
 
 </li>
 </ul>
 
 Reporting &amp; Compliance
 
 
 
 <ul>
 <li>
 Monitor key performance indicators (KPIs) for teams and report on operational performance regularly.
 </li>
 <li>
 Ensure that all client interactions, visa documentation, and job placements comply with relevant immigration laws and company policies.
 </li>
 <li>
 Ensure that the company meets service level agreements (SLAs) and operational targets.
 
 
 </li>
 </ul>
 
 KPI (Key Performance Indicators)
 
 
 
 <ul>
 <li>
 Timely and accurate visa filing
 </li>
 <li>
 Client satisfaction (CSAT &amp; NPS scores)
 </li>
 <li>
 Resolution time for escalated issues
 </li>
 <li>
 SLA adherence
 </li>
 <li>
 Process improvement milestones
 </li>
 <li>
 Team performance metrics
 
 
 </li>
 </ul>
 
 Eligibility
 
 
 
 
 Experience
 
 
 
 <ul>
 <li>
 Proven experience in managing teams in a fast-paced environment
 </li>
 <li>
 Previous experience in the travel, immigration, or customer service industry is highly desirable
 </li>
 <li>
 A strong understanding of visa processing and job assistance services is a plus
 
 
 </li>
 </ul>
 
 Skills &amp; Competencies
 
 
 
 <ul>
 <li>
 Strong leadership and people management skills
 </li>
 <li>
 Strategic thinking to develop and implement long-term operational strategies
 </li>
 <li>
 Excellent problem-solving abilities and experience handling escalations
 </li>
 <li>
 Exceptional communication and interpersonal skills
 </li>
 <li>
 Detail-oriented with a focus on compliance and accuracy
 </li>
 <li>
 Ability to manage multiple tasks and prioritize effectively in a high-pressure environment
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Engineering, or a related field
 </li>
 <li>
 Certification or training in immigration services or travel management is a plus
 
 
 </li>
 </ul>
 Why Join Terratern?
 
 
 Joining TerraTern puts you in a mission-driven organisation that is changing lives. Here&rsquo;s what makes us unique:
 
 
 <ul>
 <li>
 Impactful Work: Assist individuals in achieving their global mobility goals by guiding them through the entire process.
 </li>
 <li>
 Professional Growth: Learn from our industry experts and get access to continuous training about the latest immigration trends and policies.
 </li>
 <li>
 Entrepreneurial Culture: You have authority and ownership in your role. Share ideas, try new solutions and more.
 </li>
 <li>
 Work-Life Balance: Hybrid work arrangements that take care of your well-being.
 </li>
 <li>
 Collaborative Environment: Be part of an enthusiastic team eager for collaboration and excellence
 
 
 </li>
 </ul>
 Skills: immigration,teams,operations,management,leadership
</div>

Curefit

<div>
 
 As Manager - Center Operations , your role is to create clarity, consistency, and operational excellence across the gym network by empowering the city and cluster teams to do so. You&rsquo;ll drive visibility, accountability, and process adoption through systems, toolkits, reporting, and structured governance.
 
 
 This is a non-sales role focused on process rigor, systemization, and network support &mdash; ideal for
 
 
 someone who understands frontline fitness ops but prefers to build and enable operations delivery.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 Operational Governance &amp; Process Clarity
 
 
 ● Define and drive SOPs across all gym functions &mdash; front desk, PT, trials, hygiene, etc.
 
 
 ● Conduct periodic audits (physical, virtual) to ensure adherence
 
 
 ● Create operational playbooks for field teams
 
 
 Center &amp; Cluster Visibility
 
 
 ● Build and own dashboards, scorecards, and exception trackers to provide visibility into
 
 
 operational performance (attendance, trials, PT%, hygiene audits, escalations)
 
 
 ● Collaborate with Tech/Product teams to refine and rollout ops dashboards or tools
 
 
 Rhythm of Business &amp; Reviews
 
 
 ● Anchor the operations calendar &mdash; reviews, audits, closures, feedback loops
 
 
 ● Support city and cluster leads in conducting high-quality governance rituals
 
 
 ● Track and follow through on agreed actions &mdash; become the &ldquo;ops conscience&rdquo; of the org
 
 
 Field Support &amp; Capability Building
 
 
 ● Support onboarding of new Cluster Managers and Center Managers
 
 
 ● Serve as a resource for process troubleshooting and operational escalations
 
 
 ● Promote best practice sharing across the network
 
 
 
 
 
 
 Projects &amp; Enablers
 
 
 
 ● Lead time-bound improvement projects (e.g., TAT reduction, hygiene revamp, trial funnel
 
 
 cleanup)
 
 
 ● Partner with functions like HR, Tech, Facilities and Customer Experience to resolve systemic
 
 
 gaps
 
 
 
 
 
 
 Ideal Candidate Profile
 
 
 
 ● &gt;4 years in business operations, central ops or field enablement roles
 
 
 ● Preferably from fitness, retail, F&amp;B, or hospitality chains
 
 
 ● Strong with Google Sheets, Excel, dashboarding, and reporting tools
 
 
 ● Analytical, structured, and ability to operate under ambiguity
 
 
 ● Experience managing governance processes across multiple stakeholders
 
 
 ● Collaborative communicator who works through influence rather than authority
 
</div>

Center Operations Manager

Hiresquad Resources

<div>
 
 
 
 Leading BPO in Bengaluru
 
 
 
 
 
 
 Hiring for Operations Manager
 
 
 
 
 
 
 Must be Ops Manager On papers in International BPO
 
 
 
 
 
 
 Experience in International Voice Process is Mandatory
 
 
 
 
 
 
 Must be strong in Operations Matrices
 
 
 
 
 
 
 Over All Experience 8+ Years
 
 
 
 
 
 
 Mode of Interview- Virtual
 
 
 
 
 
 
 CTC UPTO 14LPA
 
 
 
 
 
 
 Work From Office
 
 
 
 
 
 
 Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123
 
 
 
 
 
 
 
 Essential Functions/Core Responsibilities
 
 
  Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
 
 
  Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)
 
 
  Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization&rsquo;s policies and applicable legal requirements
 
 
  Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
 
 
  Create and maximize relationships with client partners
 
 
  Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance
 
 
  Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching
 
 
  Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner
 
 
  Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
 
 
  Attend business reviews with the client
 
 
  Handle a team of team leaders, Assistant Manager, Deputy Managers
 
 
 
 
 
 Candidate Profile
 
 
  Associate degree in related field with more than eight years of experience (with at least two years of Progressive Management Experience) preferred
 
 
  Candidate should have experience in International Voice Process
 
 
  Minimum 1+ year Experience as Operations Manager
 
 
  Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback
 
 
  Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal
 
 
  Work well under pressure and follow through on items to completion while maintaining professional demeanor
 
 
  Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
 
 
  Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
 
 
  Demonstrated ability to mentor, coach and provide direction to a team of employees
 
 
  Willingness to work a flexible schedule
 
 
 
 
 
 
 Qualification: Graduate
 
 
 
 
 Incase Interested then mail your cv at simmi@hiresquad.in or call at 8467054123
 
 
</div>

Operations Manager//Voice Process//BPO

Amazon Music

<div>
 
 Description
 
 
 
 Love music? Want to build customer-facing products that touch the lives of millions of people? Come join Amazon Music where we are reinventing how people discover and experience music and culture within a community of passionate fans. Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale. Learn more at https://www.amazon.com/music.
 
 
 We are looking for a Product Operations Manager to join the Amazon Music Product Operations team in Bangalore. In this role you will be the bridge between customers and the Amazon Music product teams across key areas. You will ensure product roadmaps meet the most critical needs of our customers and effectively address quality issues. A successful candidate will be analytical and detail oriented, capable of distilling customer insights from a broad and complex set of data. You are a problem solver that can effectively manage ambiguity, capable of working cross functionality to deliver results. You are comfortable with technically complex subject matter and are able to communicate effectively on technical subjects.
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Develop deep product and technical subject matter expertise in key areas of the Amazon Music service
 </li>
 <li>
 Monitor customer feedback channels and analyze and synthesize data to provide actionable insights for product teams to inform product planning
 </li>
 <li>
 Use AI and automated tools to optimize efficiency and improve the quality of outputs
 </li>
 <li>
 Work cross-functionally across product, engineering, design, QA and BI stakeholders to ensure customer issues are routed to the correct teams and track progress towards addressing them along with other key quality metrics
 </li>
 <li>
 Maintain and help groom backlogs of quality related features and bug fixes
 </li>
 <li>
 Support product teams launching new features and experiments by driving dogfooding and beta testing, aggregating feedback and reporting results
 
 
 </li>
 </ul>
 Look for and identify opportunities to streamline and standardize feedback gathering and analysis processes.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 2+ years of program or project management experience
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Knowledge of Lean principles and DMAIC methodology
 </li>
 <li>
 Experience in MS Access and SQL
 </li>
 <li>
 Experience in requirement gathering and ability to write clear and detailed requirement document
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ADCI - Karnataka
 
 
 Job ID: A3028078
</div>

Product Operations Manager, Amazon Music

Porter

<div>
 
 
 Porter: Creating Impactful Journeys
 
 
 
 At Porter, we're not just passionate about improving productivity; we're on a vision to Moving a billion dreams one delivery at a time. We empower businesses, both large and small, to optimize their operations and unleash unprecedented growth in their core functions. Join us in pioneering the future of last-mile logistics, one that's poised to disrupt the industry and redefine the way we think about transportation.
 
 
 
 
 
 
 Why Porter?
 
 
 <ul>
 <li>
 Industry Leadership: As the fastest-growing leader in last-mile logistics, we have a pan India and International presence with operations spanning multiple cities. With a fleet size exceeding 750k driver partners and 15 million customers. Porter is at the forefront of this dynamic and rapidly expanding sector.
 </li>
 <li>
 Cutting-Edge Technology: Our industry-best technology platform has garnered over $150 million in investments from renowned backers, including Sequoia Capital, Kae Capital, Mahindra Group, LGT Aspada, Tiger Global, and Vitruvian Partners. We leverage technology to drive efficiency, innovation, and unparalleled service.
 </li>
 <li>
 Ambitious: We're not just solving problems; we're addressing a massive challenge and going after a market with a valuation surpassing $50 billion USD. Our ambition extends beyond last-mile delivery; we aim to disrupt all facets of logistics, including warehousing and LTL transportation.
 </li>
 <li>
 Thriving Community: Join a community of passionate individuals who are committed to doing the best work of their lives. At Porter, we value the spirit of collaboration, innovation, and embracing challenges head-on.
 </li>
 </ul>
 
 
 
 
 
 Be a Part of Something Extraordinary:
 
 
 
 If you're ready to make an impact, be at the forefront of innovation, and embrace the challenges and opportunities of a fast-paced work environment, Porter is the place for you. We're not just building a brand; we're creating a household name in transportation. Join us and be part of the revolution &ndash; where every day is an opportunity to redefine what's possible.
 
 
 If you are ready to make a significant impact and shape the future of Porter, apply now and be part of our exciting journey!
 
 
 
 
 
 
 Roles and Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Managing all Employee Lifecycle transactions with accuracy and timeliness
 </li>
 <li>
 Employee data and process management on HRMS (preferably Darwinbox)
 </li>
 <li>
 Collaborate with cross-functional teams to streamline HR workflows and improve efficiency
 </li>
 <li>
 Report HR metrics and data to identify areas for improvement, provide insights to stakeholders, and contribute to decision-making
 </li>
 <li>
 Strong adherence to HR processes and systems, identifying opportunities for automation, standardization, and optimization
 </li>
 <li>
 Generate regular and ad-hoc reports on HR analytics, KPIs, and compliance, and present findings to HR leadership and key stakeholders
 </li>
 <li>
 Managing and supporting during HR audits
 </li>
 </ul>
 
 
 
 
 
 Key Tasks:
 
 
 <ul>
 <li>
 Checking, approving and managing onboarding forms on HRMS
 </li>
 <li>
 Managing BGV process, coordinating with vendors and HRBPs
 </li>
 <li>
 Managing employee lifecycle events such as transfer, manager change, promotions etc.
 </li>
 <li>
 Tracking nominations, publishing, documenting recognition programs
 </li>
 <li>
 Managing separation process and related tasks
 </li>
 <li>
 Ensuring correct data inputs flow to payroll in terms of attendance, leaves, encashments
 </li>
 <li>
 Coordinating with HRMS team for task automation activities
 </li>
 <li>
 Collection and checking of incentives data and payout inputs
 </li>
 </ul>
 
 
 
 
 
 Expectation from candidate:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s/Master&rsquo;s degree in Human Resources, Business Administration, or a related field
 </li>
 <li>
 Experience in People operations, HRIS data management in set up of 3000+ employees
 </li>
 <li>
 Strong knowledge of HR processes and employee life cycle
 </li>
 <li>
 Proficiency in HRIS systems and other HR-related software applications
 </li>
 <li>
 Excellent data, problem-solving, and decision-making skills
 </li>
 <li>
 Attention to detail and a commitment to data accuracy
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Ability to handle sensitive and confidential information with discretion
 </li>
 <li>
 Demonstrated ability to drive process adherence and improvement
 </li>
 </ul>
</div>

Senior Associate- HR Operations

<div>
 
 
 About the Role
 
 We are looking for a dynamic and sales-driven Cluster Manager to lead a group of Pilates studios and act as a regional extension of the Head of Operations. If you&rsquo;re passionate about fitness, customer experience, and leading high-performing teams&mdash;this role is for you!
 
 
 
 
 
 
 Responsibilities
 
 :
 
 
 
 
 
 
 Sales &amp; Revenue Growth
 
 
 <ul>
 <li>
 Own and drive revenue targets for multiple studios
 </li>
 <li>
 Improve lead conversion via structured follow-ups and coaching
 </li>
 <li>
 Support studios in achieving PT and package sales goals
 </li>
 <li>
 Monitor sales performance and take data-driven action
 </li>
 </ul>
 
 
 
 
 
 Studio-Level Execution
 
 
 <ul>
 <li>
 Ensure SOPs and brand experience are consistently followed
 </li>
 <li>
 Work closely with Studio Managers to boost conversion and retention
 </li>
 <li>
 Coordinate with marketing for local activations
 </li>
 </ul>
 
 
 
 
 
 Team Leadership &amp; Support
 
 
 <ul>
 <li>
 Coach Studio Managers and front desk teams to meet KPIs
 </li>
 <li>
 Implement sales/service training and performance reviews
 </li>
 <li>
 Foster a high-energy, performance-focused culture
 </li>
 </ul>
 
 
 
 
 
 Customer Experience &amp; Escalations
 
 
 <ul>
 <li>
 Handle member escalations effectively and empathetically
 </li>
 <li>
 Ensure premium service at every customer touchpoint
 </li>
 <li>
 Channel feedback to central teams for improvement
 </li>
 </ul>
 
 
 
 
 
 Reporting &amp; Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Report studio metrics to Head of Operations
 </li>
 <li>
 Collaborate with central Ops, Training &amp; Marketing teams
 </li>
 <li>
 Maintain data hygiene and accurate CRM inputs
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 :
 
 <ul>
 <li>
 4&ndash;6 years of experience in sales &amp; operations (fitness, wellness, hospitality, or retail)
 </li>
 <li>
 Proven success in managing multi-location operations (6&ndash;7 outlets)
 </li>
 <li>
 Strong communication &amp; leadership skills
 </li>
 <li>
 Passionate about health, fitness, and delivering exceptional service
 </li>
 <li>
 Willing to travel frequently across regions
 </li>
 </ul>
</div>

Cluster Manager

Explore 232+ Operations manager in Mangaluru this September. Find roles across top companies and apply now to boost your career.

232 operations manager jobs IN Mangaluru

Operations Manager

Operations Manager

Center Operations Manager

Operations Manager//Voice Process//BPO

Product Operations Manager, Amazon Music

Senior Associate- HR Operations

Cluster Manager