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Meesho

<div>
 
 About The Team
 
 
 
 Being part of Meesho's Fulfillment and Experience (F&amp;E) team as Transport Manager will zip you to the cockpit of our ever-burgeoning rocketship, where you get to directly shape the experience of the country's next billion e-Commerce users.
 
 
 We are an eclectic mix of 100+ professionals with diverse skill sets ranging from running operations/support, supply chain know-how, analytics and the holy grail, first principles Problem-solving.
 
 
 At Meesho, we&rsquo;re trying to do what's never been done before - taking e-commerce to the masses. This leaves us with no choice but to completely reimagine logistics from the ground up, to cater to our customers' price and delivery expectations. That means a host of "zero-to-one" projects (takers, anyone?) to build a supply chain to change how folks think about e-Commerce&ndash; not just in India, but globally.
 
 
 We are firm believers in fun at work. With monthly F&amp;E happy hour sessions, informal team outings, and internal virtual water cooler chat sessions, there&rsquo;s never a dull moment with us :)
 
 
 
 About The Role
 
 
 
 As Transport Manager, you&rsquo;ll own the onboarding of new Transporters and managing operations for the entire cluster. You&rsquo;ll also drive key operational metrics by regularly you&rsquo;ll take complete ownership of processes allotted to you and work with various stakeholder achieve team goals. You&rsquo;ll continuously work towards identifying gaps and providing recommendations for improving our processes.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Onboarding of new Transporters.
 </li>
 <li>
 Identify and onboard new transporters onto the network on an ongoing basis.
 </li>
 <li>
 Track and own the performance of different Lanes in your cluster.
 </li>
 <li>
 Ensure compliance with operational processes.
 </li>
 <li>
 Own and drive key operational metrics end to end and achieve performance targets
 
 
 
 </li>
 </ul>
 
 What You Will Need
 
 
 
 <ul>
 <li>
 Graduate or Post Graduate degree in any discipline
 </li>
 <li>
 3-5 years of work experience in the e-commerce logistics domain, preferably in Middle Mile operations
 </li>
 <li>
 Experience in partner onboarding and training in the Middle Mile and sorting operations
 </li>
 <li>
 Experience of having worked in the similar geographic location in similar capacity would be a plus and so will the Experience in control tower and field operations
 </li>
 </ul>
</div>

Transport Manager - Middle Mile- Ludhiana

Younion

<div>
 
 
 Roles and Responsibilities:
 
 
 
 
 
 As a manager, you need to be the backbone of the company's operational efficiency, ensuring a smooth and productive work environment that directly supports the business operations. Your roles and responsibilities include:
 
 
 
 
 <ul>
 <li>
 Overseeing day-to-day office functions including managing cleaning and maintenance services general office upkeep to ensure the office is well-organized, safe, and functional.
 </li>
 <li>
 Handling repairs and maintenance of office equipment and infrastructure including IT and communication systems in coordination with relevant team members in the office and with respective vendors including Annual Maintenance Contracts.
 </li>
 <li>
 Space planning and allocation including planning office layouts, managing desk assignments, and optimizing space utilization.
 </li>
 <li>
 Managing procurement of office supplies, stationery, equipment, and other necessary resources, ensuring cost-effectiveness and maintaining adequate inventory levels to ensure availability while minimizing waste.
 </li>
 <li>
 Vendor management
 
 
 involving
 
 
 identifying, evaluating, negotiating with and managing relationships with various vendors providing office related services (like cleaning, catering and maintenance, stationery, IT support etc.,).
 </li>
 <li>
 Managing calendars for senior managers, arranging meetings and appointments, preparing the required reports and documents.
 </li>
 <li>
 Travel management including organizing and coordinating travel arrangements like booking air tickets, accommodation, cabs, visa requirements etc.) for employees.
 </li>
 <li>
 Record Keeping and documentation to ensure efficient and organized systems for maintaining important company documents, contracts, and records, both physical and digital.
 </li>
 <li>
 Developing and implementing internal administrative policies and procedures to ensure efficiency and compliance.
 </li>
 <li>
 Managing administrative budgets including developing and monitoring the budget for office operations, supplies, and other administrative expenses and ensuring cost control.
 </li>
 <li>
 Processing bills and expense reports ensuring timely and accurate processing of administrative-related bills and employee expense claims.
 </li>
 <li>
 Ensuring compliance with relevant regulations and legal requirements related to office operations and administration.
 </li>
 <li>
 Assisting with the preparation and filing of statutory documents and returns in coordination with HR / finance team.
 </li>
 <li>
 Managing insurance policies including employees health and other insurance policies and related administrative tasks.
 </li>
 <li>
 Serving as a point of contact for facility and administrative matters, coordinating with internal departments and external stakeholders and coordinating for process of claims.
 </li>
 <li>
 Conduct regular inspection to ensure all operating equipment is working correctly.
 </li>
 <li>
 Coordinating and scheduling courier and logistics including improvement in efficiency, cost-effectiveness, and service quality.
 </li>
 <li>
 Housekeeping management including developing, implementing and maintaining housekeeping policies and procedures to ensure high standards of cleanliness, hygiene and safety.
 </li>
 </ul>
 
 
 
 
 Required Skills &amp; Experience
 
 
 
 
 
 
 
 <ul>
 <li>
 9 Years experience in Managing complete office infrastructure, including space planning, preventive maintenance, and facility upgrades to ensure smooth daily operations.
 </li>
 <li>
 Led end-to-end vendor management &mdash; selection, contract negotiation, SLA monitoring, performance evaluation, and cost optimization
 </li>
 <li>
 Strong written and communication skills
 </li>
 </ul>
</div>

Manager - Facilities, Admin & Logistics

Cricbuzz.com

<div>
 
 
 Job Title: Ad Operations Executive
 
 
 
 
 
 
 
 Job Summary: The
 
 Ad Operations professional is responsible for the setup, management, delivery, and optimization of digital advertising campaigns across multiple platforms. This role ensures accurate implementation, timely delivery, performance tracking, and smooth coordination between sales, clients, and technical teams.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Campaign Management
 
 
 
 Set up, traffic, and manage ad campaigns across platforms such as Google Ad Manager (GAM), DSPs, SSPs, and ad networks.
 
 
 Ensure correct ad creatives, sizes, targeting, and tracking are implemented.
 
 
 Monitor campaigns daily to ensure smooth delivery and meet KPIs
 
 
 
 
 
 
 Ad Trafficking &amp; QA
 
 
 
 Perform quality checks on creatives, click-through URLs, third-party trackers, and pixels. Troubleshoot issues such as under-delivery, over-delivery, discrepancies, and ad rendering problems.
 
 
 Manage DCO, native, display, video, and rich media creatives
 
 
 
 
 
 
 Optimization &amp; Performance: Optimize
 
 
 
 campaigns to improve CTR, fill rate, viewability, and revenue.
 
 
 Identify and resolve delivery bottlenecks like inventory constraints or targeting conflicts.
 
 
 Work closely with sales and planning teams to maximize campaign performance
 
 
 
 
 
 
 Reporting &amp; Analysis:
 
 
 
 Generate and share daily, weekly, and post-campaign reports.
 
 
 Analyze data from GAM and third-party trackers to identify insights.
 
 
 Reconcile delivery and revenue numbers with finance teams
 
 
 
 
 
 
 Client &amp; Internal Coordination:
 
 
 
 Act as the point of contact between sales, clients, creative, tech, and finance teams.
 
 
 Handle campaign-related queries and provide timely updates.
 
 
 Support sales with inventory availability (avails) and feasibility checks
 
 
 
 
 
 
 Required Skills &amp; Qualifications
 
 
 
 Bachelor&rsquo;s degree in marketing, Advertising, Business, or related field.
 
 
 1&ndash;3 years of experience in Digital Ad Operations.
 
 
 Hands-on experience with Google Ad Manager.
 
 
 Strong understanding of digital ad formats: Display, Native, Video, Mobile, DCO
 
 
 Knowledge of tracking tools, pixels, VTR, CTR, CPM, CPC
 
 
 Strong analytical, troubleshooting, and communication skills
 
 
 
 
 
 
 Preferred Skills (Good to Have)
 
 
 
 Experience with programmatic platforms (DV360), understanding of audience targeting, pixels, and third-party measurement tools
 
</div>

Operations Executive

Walmart Global Tech India

<div>
 
 Role - Sr. Manager (Claims Business Support)
 
 
 Location: Chennai
 
 
 Department: Claims Center of Excellence (CoE)
 
 
 Reports To: Location Head
 
 
 
 
 
 
 Role Summary
 
 
 
 Business Support will lead strategic and operational enablement for the Claims Center of Excellence (CoE) in Chennai. This role is responsible for driving operational excellence across claims processing through strong oversight of transition management, training &amp; capability development, quality governance, and AI fluency initiatives.
 
 
 As a key member of the Chennai leadership team, this role partners closely with the Location Manager to manage &amp; stabilize operations, drive transition plus training , define processes , builds strong stakeholder management, build scalable frameworks, enable digital transformation, and enhance workforce capability while ensuring compliance, accuracy, and service excellence.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 1. Claims Operations Enablement
 
 
 <ul>
 <li>
 Define operational Metrics, SLA and agree targets
 </li>
 <li>
 Partner with Operations Leaders to ensure claims processing meets SLA, accuracy, productivity, and compliance standards.
 </li>
 <li>
 Develop governance frameworks, dashboards, and reporting mechanisms for performance visibility and ensure quality compliance
 </li>
 <li>
 Identify operational risks and implement mitigation strategies.
 </li>
 <li>
 Drive process standardization and documentation across the CoE.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 2. Transition &amp; Program Management
 
 
 <ul>
 <li>
 Lead end-to-end transitions including process migrations, new scope onboarding, system implementations, and geographic expansions.
 </li>
 <li>
 Establish structured transition methodologies (KT plans, risk registers, stabilization tracking).
 </li>
 <li>
 Ensure smooth handoff to steady-state operations with minimal business disruption.
 </li>
 <li>
 Track transition KPIs including stabilization timelines, quality performance, and productivity ramp-up.
 </li>
 </ul>
 
 
 3. Training &amp; Capability Development
 
 
 <ul>
 <li>
 Build a scalable training framework for new hires and upskilling programs for existing associates.
 </li>
 <li>
 Drive structured training for Associates.
 </li>
 <li>
 Partner with operations leaders to address skill gaps and improve performance.
 </li>
 <li>
 Drive leadership development initiatives within the CoE.
 </li>
 </ul>
 
 
 4. AI Fluency &amp; Digital Transformation
 
 
 <ul>
 <li>
 Champion AI and automation adoption across claims processes.
 </li>
 <li>
 Build AI literacy across teams to enable responsible and effective use of GenAI and workflow automation tools.
 </li>
 <li>
 Identify automation opportunities and partner with technology teams for implementation.
 </li>
 <li>
 Measure and report ROI of AI-driven process improvements.
 </li>
 <li>
 Deliver efficiency and transformation across the process.
 </li>
 </ul>
 
 
 5. Leadership Expectations
 
 
 <ul>
 <li>
 Live our values
 </li>
 <li>
 Embrace Change
 </li>
 <li>
 Deliver for the Customer
 </li>
 <li>
 Focus on our Associates
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications
 
 
 Education
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree required
 </li>
 <li>
 MBA or equivalent advanced degree preferred
 </li>
 </ul>
 
 
 Experience
 
 
 <ul>
 <li>
 12-15 years of experience in claims processing or insurance operations.
 </li>
 <li>
 5+ years in leadership roles managing large operational or enablement teams.
 </li>
 <li>
 Strong experience in transition management and operational ramp-ups and stakeholder engagement.
 </li>
 <li>
 Demonstrated expertise in quality management and compliance frameworks.
 </li>
 <li>
 Experience leading AI/digital initiatives in operations is highly desirable.
 </li>
 </ul>
 
 
</div>

Senior Manager, Claims Business Support

ZEISS India

<div>
 
 ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports &amp; Cine Optics.
 
 
 
 
 
 ZEISS India has 3 production facilities, R&amp;D center, Global IT services and about 40 Sales &amp; Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS&rsquo; success story in India is continuing at a rapid pace.
 
 
 
 
 
 
 Purpose of this position / Position summary :
 
 
 
 Zeiss Vision Care in India is on a high growth trajectory. The Head of Customer Success, Last Mile Operations and Digitalization will play a pivotal role in driving Zeiss India&rsquo;s growth trajectory ensuring operational excellence, strong last mile execution, exceptional customer satisfaction and digital enablement across the commercial value chain. This position requires a strategic thinker with strong operational skills and a customer-centric mindset to support and scale the busi ness effectively. The incumbent will also spearhead the digital transformation of the Vision Commercial function. This role is central to enhancing visibility, optimizing performance, and rolling out digital tools that improve decision-making and sales team productivity.
 
 
 
 
 
 
 Primary duties and responsibilities :
 
 
 
 
 
 <ul>
 <li>
 
 Strategic Planning and Execution:
 
 </li>
 </ul>
 
 a. Develop and implement business strategies, plans, and procedures to support company&rsquo;s growth and objectives.
 
 
 b. Oversee operations to ensure efficiency, quality, and cost-effective management of resources.
 
 
 c. Oversee end-to-end operations including logistics, dispatch, inventory, customer service and CEF operations.
 
 
 d. Define and monitor customer experience metrics (NPS, SLA adherence, delivery performance) and implement continuous improvement programs.
 
 <ul>
 <li>
 
 Last Mile Operations &amp; Customer Experience:
 
 </li>
 </ul>
 
 a. Own last-mile operations covering delivery, installation, commissioning, service responsiveness, and on-ground issue resolution at customer locations.
 
 
 b. Design and strengthen last-mile operating models for metros, Tier 2/3 cities, and remote markets.
 
 
 c. Partner with logistics providers, service partners, and internal teams to ensure consistent service quality and turnaround times.
 
 
 d. Establish clear SLAs, escalation mechanisms, and governance frameworks for last-mile performance.
 
 
 e. Use customer feedback, service data, and root cause analysis to eliminate recurring last-mile pain points.
 
 
 f. Enable rapid support for new product launches, channel expansion, and key account servicing through robust last-mile readiness.
 
 <ul>
 <li>
 
 Customer Success Management:
 
 </li>
 </ul>
 
 a. Develop and implement customer success strategies to enhance customer satisfaction and loyalty.
 
 
 b. Lead customer service and support teams to ensure first-time-right resolution and proactive customer engagement.
 
 
 c. Lead customer service teams to ensure high satisfaction and issue resolution.
 
 
 d. Build operational capabilities to support business scale-up and new market expansion.
 
 
 e. Build a robust customer success strategy aligned with long-term business growth.
 
 <ul>
 <li>
 
 Digital Focus:
 
 </li>
 </ul>
 
 a. Identifying inefficiencies in operational processes and implementing technological changes that increase efficiency.
 
 
 b. Lead deployment and adoption of digital tools across the sales force to improve data access, performance tracking, and productivity.
 
 
 c. Champion the integration of CRM systems, sales apps, and dashboards to empower field teams with real-time data.
 
 
 d. Identify and streamline business processes to improve efficiency and reduce operational costs.
 
 
 e. Establish and monitor key performance indicators (KPIs) to track and report on operational and customer success performance.
 
 <ul>
 <li>
 
 Stakeholder Collaboration:
 
 </li>
 </ul>
 
 a. Work closely with internal and external stakeholders to ensure seamless service delivery and smooth operations.
 
 
 b. Partner with Sales, Supply Chain, Commercial Finance, Technology, and Operations leaders to ensure a seamless &ldquo;order-to-delivery-to-service&rdquo; experience.
 
 
 c. Establish strong governance frameworks for service quality, escalations, and continuous improvement.
 
 
 d. Influence senior stakeholders to align customer success priorities with business objectives.
 
 <ul>
 <li>
 
 Business Excellence and Capability Building :
 
 </li>
 </ul>
 
 a. Establish a structured approach to performance management, process optimization, and continuous improvement.
 
 
 b. Strong command of data analytics, KPI frameworks, and dashboard-based performance tracking. c. Build and mentor high-performing, customer-centric operations and service teams.
 
 
 d. Foster a culture of innovation and continuous improvement, encouraging the adoption of new technologies.
 
 
 
 
 
 
 Education requirements / Experience / Job Specifications :
 
 
 
 - Master&rsquo;s degree in business administration, Operations Management, or a related field.
 
 
 - Minimum of 12 years of experience in operations, with significant exposure to both HO and regional roles.
 
 
 - Proven track record of streamlining business processes and customer success functions.
 
 
 - Proven experience in end-to-end supply chain and last-mile operations, preferably in complex, distributed markets like India.
 
 
 - Strong understanding of end-to-end supply chain and last-mile operations.
 
 
 - Demonstrated capability in building and leading high-performing teams in operational or customer-facing domains.
 
 
 - Experience in sales operations or digital transformation roles; experience in healthcare, pharma, or FMCG a plus.
 
 
 - Proven track record in driving digital initiatives from concept to rollout.
 
 
 - Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
 
 
 - Excellent leadership and team management abilities.
 
 
 - Exceptional communication and interpersonal skills.
 
 
 - Ability to manage multiple projects and priorities in a fast-paced environment.
 
</div>

Head of Customer Success, Last Mile Operations and Digitalization(Vision Care)

General Aeronautics Pvt Ltd

<div>
 
 
 Role Overview
 
 
 
 General Aeronautics is a high-performance Agri-Drone company with 400+ drones deployed across India. As GA sharpens its focus on reliability, uptime, and disciplined growth, service excellence becomes a core competitive differentiator.We are looking for a Senior Project Manager &ndash; Service &amp; Customer Relationship who will own and scale GA&rsquo;s post-sales service operations across Pan-India.This role is not a coordination role. This is an execution and performance ownership role &mdash; responsible for uptime, turnaround time, spare management, SLA discipline, and continuous improvement of deployed fleet performance.You will operate at the intersection of Service, Product, Engineering, and Manufacturing &mdash; ensuring customer satisfaction translates into operational excellence and margin protection.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 Fleet Reliability &amp; Uptime Ownership
 
 <ul>
 <li>
 Own national fleet uptime metrics across all deployed drones.
 </li>
 <li>
 Monitor Mean Time to Repair (MTTR), incident recurrence rate, and SLA compliance.
 </li>
 <li>
 Identify systemic issues from service logs and escalate root causes to Engineering &amp; Product.
 </li>
 <li>
 Drive corrective and preventive action mechanisms (CAPA).
 </li>
 </ul>
 
 Service Operations Leadership (Pan-India)
 
 <ul>
 <li>
 Lead and manage
 
 CRM
 
 teams, regional Service Engineers, and support staff across India.
 </li>
 <li>
 Conduct daily and weekly operational reviews.
 </li>
 <li>
 Ensure ticket resolution within defined SLAs.
 </li>
 <li>
 Standardize service processes across regions.
 </li>
 </ul>
 
 Service Process Optimization &amp; SOP Discipline
 
 <ul>
 <li>
 Design, refine, and enforce SOPs for issue resolution, warranty handling, insurance claims, and field diagnostics.
 </li>
 <li>
 Ensure Engineering Change Management (ECM) updates are tracked and implemented across fleet.
 </li>
 <li>
 Build structured service playbooks and escalation matrices.
 </li>
 </ul>
 
 Inventory &amp; Spare Parts Governance
 
 <ul>
 <li>
 Oversee spare part planning, allocation, and utilization across hubs and service centers.
 </li>
 <li>
 Optimize inventory turns while ensuring minimal downtime.
 </li>
 <li>
 Build predictive spare forecasting models based on failure patterns.
 </li>
 <li>
 Reduce working capital lock-in via structured spare governance.
 </li>
 </ul>
 
 Data, Dashboards &amp;
 
 AI
 
 -Driven Monitoring
 
 <ul>
 <li>
 Use centralized dashboards tracking ticket trends, failure clustering, MTTR, and region-wise performance.
 </li>
 <li>
 Use telemetry and log data for predictive maintenance.
 </li>
 <li>
 Use
 
 AI
 
 -based issue clustering and trend detection.
 </li>
 <li>
 Present structured monthly reliability reports to leadership.
 </li>
 </ul>
 
 Cross-Functional Coordination
 
 <ul>
 <li>
 Collaborate with Product, Engineering, Manufacturing, and BU Heads to resolve recurring issues.
 </li>
 <li>
 Drive closed-loop feedback system from field to engineering.
 </li>
 </ul>
 
 Customer Experience &amp; Retention Support
 
 <ul>
 <li>
 Ensure high customer satisfaction and service responsiveness.
 </li>
 <li>
 Monitor complaint frequency and escalation rate.
 </li>
 <li>
 Support customer onboarding and service readiness programs.
 </li>
 <li>
 Contribute to retention and repeat order growth through service excellence.
 </li>
 </ul>
 
 
 
 
 
 Key KPIs
 
 
 <ul>
 <li>
 Fleet Uptime %
 </li>
 <li>
 MTTR (Mean Time to Repair)
 </li>
 <li>
 
 SLA
 
 Compliance %
 </li>
 <li>
 Repeat Issue Rate
 </li>
 <li>
 Spare Inventory Turnover
 </li>
 <li>
 Ticket Resolution Time
 </li>
 <li>
 Customer Satisfaction Score (NPS / Complaint Rate)
 </li>
 <li>
 ECM Compliance %
 </li>
 <li>
 Warranty Claim Cycle Time
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering / Technology (Mechanical, Electronics, Aerospace preferred); MBA is a plus.
 </li>
 <li>
 5+ years of experience in Service Operations, Customer Relationship Management, Technical Field Support, Hardware Project Management, or Drone/Robotics/IoT domains.
 </li>
 <li>
 Experience managing Pan-India distributed service teams.
 </li>
 <li>
 Strong understanding of
 
 SLA
 
 frameworks, ticketing &amp;
 
 CRM
 
 systems, spare inventory management, and hardware lifecycle management.
 </li>
 <li>
 Strong analytical and operational execution skills.
 </li>
 <li>
 Proven ability to drive cross-functional resolution.
 </li>
 </ul>
 
 
 
 
 
 Preferred Experience
 
 
 <ul>
 <li>
 Exposure to drone technology and UAV operations.
 </li>
 <li>
 Experience with aviation compliance or ECM processes.
 </li>
 <li>
 Familiarity with telemetry analytics and log-based debugging.
 </li>
 <li>
 Experience implementing service dashboards or BI tools.
 </li>
 <li>
 Comfort using
 
 AI
 
 tools to automate reporting and operational analysis.
 </li>
 </ul>
 
 
 
 
 
 Key Attributes
 
 
 <ul>
 <li>
 High ownership mindset &ndash; treats uptime as personal KPI.
 </li>
 <li>
 Process-driven and disciplined.
 </li>
 <li>
 Strong bias toward execution.
 </li>
 <li>
 Field-oriented and hands-on.
 </li>
 <li>
 Data-driven decision maker.
 </li>
 <li>
 Calm under operational pressure.
 </li>
 <li>
 Comfortable working in high-growth startup environment.
 </li>
 </ul>
 
 
 
 
 
 What Success Looks Like
 
 
 <ul>
 <li>
 Fleet uptime consistently above target.
 </li>
 <li>
 Reduced service turnaround time quarter-on-quarter.
 </li>
 <li>
 Lower recurrence of technical failures.
 </li>
 <li>
 Structured service dashboards with actionable insights.
 </li>
 <li>
 Improved spare efficiency and reduced working capital strain.
 </li>
 <li>
 Strong alignment between service and engineering.
 </li>
 <li>
 Service excellence becoming a competitive advantage for GA.
 </li>
 </ul>
 
 
</div>

Project Manager – Service & Customer Relationship

Tata Consumer Products

<div>
 
 Key Deliverables in this role
 
 
 
 
 
 
 Financial Outcomes
 
 
 <ul>
 <li>
 Drive financial efficiency, value creation, and cost optimization through digital transformation
 </li>
 <li>
 Lead initiatives to automate and streamline operations &amp; process efficiency for Integrated finance leading to reduction in operational costs across Integrated Finance function
 </li>
 <li>
 Delivering sharp focused Projects with value-based prioritization &amp; business case delivery for Key Projects
 </li>
 </ul>
 
 
 
 
 
 Customer Service
 
 
 <ul>
 <li>
 Understand the needs of finance transformation while closely working with stakeholders across Integrated finance and translate them into product functionalities that improve user experience.
 </li>
 <li>
 Enhance service delivery&amp; responsiveness of GCC Organization through digital platforms leading to reduction in manual interventions and enhanced productivity
 </li>
 <li>
 Strengthening reporting structures, aligning management information flows, and improving accuracy for Finance &amp; vendor partner teams, with strong program governance
 </li>
 </ul>
 
 
 
 
 
 Internal Process
 
 
 <ul>
 <li>
 Drive Finance transformation projects in the areas of Procure to Pay, Accounts Receivable, Record to Report, Taxation, etc.
 </li>
 <li>
 Drive integration of ERP with GCC/Taxation/Data &amp; Analytics platforms &amp; drive automation through AI tools.
 </li>
 <li>
 Ensure robust data governance, security, and regulatory compliance.
 </li>
 <li>
 Validate product definitions with risk, fraud, legal, compliance teams.
 </li>
 <li>
 Lead and safeguard agile methodology, ceremonies, and scrum practices to ensure delivery discipline.
 </li>
 </ul>
 
 
 
 
 
 Innovation and Learning
 
 
 <ul>
 <li>
 Build digital capabilities and foster a culture of innovation across Integrated finance teams
 </li>
 <li>
 Leverage tools like ERP, P2P, R2R, BTP and Data Lake to drive tech-enabled innovation.
 </li>
 <li>
 Adopting Gen AI solutions in GCC Org structure and Integrated Finance Areas such as Taxation, Internal Audit
 </li>
 </ul>
 
 
 
 
 
 Critical success factors for the Role
 
 
 <ul>
 <li>
 Bachelor&rsquo;s/Master&rsquo;s in Finance, Accounting or Technology
 </li>
 <li>
 8&ndash;12years of experience in finance transformation, GCC operations, or M&amp;A strategy
 </li>
 <li>
 Strong understanding of ERP systems, legal tech, shared services platforms, and data analytics tools
 </li>
 <li>
 Proven track record of leading cross-functional digital transformation initiatives
 </li>
 <li>
 Proven ability to translate business needs into digital product strategies, driving measurable outcomes in operational efficiency, compliance, and user experience.
 </li>
 <li>
 Hands-on experience with enterprise platforms and tools such as: Procure-to-Pay (P2P), Record-to-Report (R2R), Data Lake &amp; analytics platforms
 </li>
 <li>
 Strong understanding of agile methodologies, product lifecycle management, and stakeholder engagement in complex, matrixed environments.
 </li>
 <li>
 Graduate or Postgraduate degree in Business Administration, Information Systems, Engineering, or a related field.
 </li>
 <li>
 Formal exposure to Technology Development, Product Management or Digital Strategy, with certifications in Agile, Scrum, or related frameworks considered a plus.
 </li>
 </ul>
 
 
 
 
 
 Desirable success factors for the Role
 
 
 <ul>
 <li>
 
 Change Catalyst
 
 : Challenges the status quo with a visionary mindset, constantly seeking smarter, faster, and more effective ways to deliver value through digital transformation.
 </li>
 <li>
 
 Action-Oriented Leader
 
 : Operates with a strong bias for action and a contagious sense of urgency, driving momentum across teams and initiatives.
 </li>
 <li>
 
 Data-Driven Decision Maker
 
 : Navigates complexity with ease, extracting meaningful insights from data to guide product strategy and business outcomes.
 </li>
 <li>
 
 Problem-Solving Enthusiast
 
 : Approaches challenges with curiosity and creativity, always focused on delivering solutions that make a tangible impact.
 </li>
 <li>
 
 Purpose-Driven Contributor
 
 : Sees the bigger picture&mdash;committed to shaping the future of Finance
 </li>
 </ul>
</div>

Senior Manager – Digital, Integrated Finance

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