department supervisor

Lowe's Home Improvement

<div>Team Leadership Assigns team members to activities, ensuring staff coverage meets customer demands and redeploying when necessary to support needs throughout the department 
 
May participate in interviews and provide input into selection decisions for new associates in assigned area 
 
Connects with the team on a daily basis to understand any challenges they are facing, elevating issues when necessary 
 
Provides open and timely feedback and performance coaching to members of team, redirecting any problematic or ineffective behavior when necessary; partners with ASM when formal disciplinary action is needed 
 
Encourages team to share ideas and best practices for delivering outstanding customer service and accomplishing important support activities 
 
Empowers others to make decisions while providing guidance when necessary 
 
Provides recognition for accomplishing goals and demonstrating effective behaviors 
 
Fosters an environment of associate growth and development, ensuring associates are confident and competent to perform their job through coaching and regular performance feedback 
 
Identifies any associate relations concerns and takes the appropriate action as needed, including elevating concerns to senior management or HR 
 
Operational Excellence 
 
Empowers and coaches team to follow proper processes and achieve operational efficiencies to present department areas that are prepared and conducive to SMART customer service and sales 
 
Monitors and drives team to achievement of key operational performance metrics 
 
Identifies any barriers to operational processes or the customer experience and communicates those barriers and implements solutions in a timely manner 
 
Responds quickly and effectively to unexpected events (e.g. callouts/no-shows, unscheduled deliveries) by reprioritizing tasks 
 
Monitors the use of store power equipment, ensuring that it operated safely at all times and addressing any violations with associates 
 
Maintains a focus on safety, security and shrink prevention by ensuring doors and gates are secured and monitored, signs of shoplifting and theft are reported appropriately, and that steps are taken on a daily basis to maintain inventory and shrink budget integrity 
 
Conducts daily safety reviews, noting hazards, keeping store areas clean and organized, and monitoring for potential theft or security risks 
 
Continuous Operational Improvement 
 
Recommends operational strategies to reduce unproductive time, waste or product loss and encourages team to do the same 
 
Analyzes operational activities and determines ways to reduce the impact on the customer 
 
Self Leadership 
 
Seeks performance feedback from others and pursues self-development opportunities 
 
Proactively builds and maintains collaborative relationships with cross-functional partners 
 
Sets an example for others by adapting quickly and effectively to work challenges and organizational change 
 
In locations without a Fulfillment DS, responsibilities specific to the Front-End Department Supervisor with Fulfillment oversight 
 
Oversees and drives efficiencies in both front end and fulfillment activities (e.g. check outs, returns, overrides, till audits, Pro fulfillment, Pickup In-store, install, and delivery picking, staging, and fulfilling) 
 
Drives excellent customer service by ensuring the front-end support team greets customers, answers phones, responds to customer inquiries, and proactively addresses customer concerns 
 
Ensures that the appropriate headcount is allocated based on customer demand, to include Pro, Install, Delivery, and Pickup In Store functions for fulfillment and allocated in each check out and administrative function for front end (e.g. Garden, Pro, and Front register areas, Customer Service and Returns Desks, Head Cashier posts, Money Room). 
 
Researches shortages or overages, deposits cash in the bank, and handles register pulls and loans 
 
Monitors Customer Service desk activity, supporting when needed 
 
Validates readiness of all delivery orders and communications 
 
Researches and monitors short picks 
 
Validates that all orders are being picked and staged on time 
 
Cross-functionally trains in other areas of the store to help deliver the best customer service 
 
Receives and directs calls appropriately to meet the needs of customers and associates 
 
Conducts walks of fulfillment area, bays, or inventory to ensure clean and safe areas. 
 
Pulls, prepares, inspects, stages, and loads merchandise for customers, contractors, and delivery truck orders according to invoice or loading ticket, using power equipment when needed 
 
Validates items being carried in and out of the store when appropriate 
 
In addition to the above responsibilities, this individual is held accountable for other duties as assigned 
 
Manager-on-Duty (MOD) 
 
Provides full leadership over the store, driving engagement, customer service, and staffing and operational efficiency 
 
Walks the store, observing customer/associate interaction and providing in-the-moment coaching 
 
Ensures associates are equipped and prepared to deliver quality sales and service 
 
Ensures Specialty and Pro areas are properly staffed for customer traffic, engaging with customers, and driving sales 
 
Shifts associates to areas of high customer traffic or department hotspots as needed 
 
Manages associate response to call buttons 
 
Validates that aisles remain clean, safe and free of clutter 
 
Hands off shift observations in-person to the next MOD 
 
Funnels non-MOD activities (e.g., customer complaints, management approvals, and other run the business activities including opening and closing the store) to appropriate non-MOD leaders
Lowe&rsquo;s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.</div>

Front End Department Supervisor

Ajax Systems

<div><div>The international technology company Ajax Systems opens a full-cycle production facility in T&uuml;rkiye.</div><div>
Ajax Systems is the largest developer and manufacturer of security systems in Europe. The back office, R&amp;D department, and two full-cycle production facilities are located in Ukraine. The company has branch offices worldwide: UAE (Dubai), Italy, Spain, Germany, Poland, Canada, and many other regions. Ajax team has more than 2,200 employees, including 500 developers and 1,200 production workers. Attracting local expertise in each key market enables us to scale the product globally and grow fast.</div><div></div><div> 
Location : Istanbul/Tuzla, DESBAS</div>
<h3 class="jobSectionHeader">Reponsibilities</h3><ul><li>
High-quality production and repair of products with high efficiency within the planned deadlines</li><li>
Ensuring the smooth operation of the department</li><li>
Exercising operational control over the department's production processes</li><li>
Monitoring the implementation of the department's plans in accordance with standards and established quality criteria</li><li>
Development of department management personnel</li><li>
Ensuring technically correct operation of equipment</li><li>
Implementing measures to optimize and automate department processes in order to achieve maximum operational efficiency</li><li>
Monitoring production and labor discipline</li><li>
Actively participating in the continuous improvement of production processes and product quality</li><li>
Implementation of Lean tools in the department</li><li>
Ensuring cleanliness and order in the department's production facilities</li><li>
Cooperation with departments related to production in order to coordinate work and achieve set goals</li><li>
Development and implementation of measures to achieve set KPIs</li></ul><h3 class="jobSectionHeader">
Qualifications</h3><ul><li>
High school diploma or equivalent required; Associate's or Bachelor's degree in Electronics, Engineering, or a related field is a plus.</li><li>
Minimum of 3-5 years of hands-on experience in repairing consumer electronics</li><li>
Minimum of 1-2 years of experience in a supervisory or team lead role</li></ul><ul><li>
Expert-level knowledge of electronic device diagnostics, troubleshooting, and repair, including micro-soldering.</li><li>
Strong leadership, communication, and interpersonal skills.</li><li>
Excellent organizational and time-management abilities.</li><li>
Proficiency with repair management software and Microsoft Office Suite.</li><li>
A customer-centric mindset with a commitment to delivering high-quality service.</li><li>
Ability to work effectively under pressure in a fast-paced environment.</li></ul><div></div> 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div>

Device Repair Department Supervisor

<div>
 The international technology company Ajax Systems opens a full-cycle production facility in T&uuml;rkiye.
 
 
 Ajax Systems is the largest developer and manufacturer of security systems in Europe. The back office, R&amp;D department, and two full-cycle production facilities are located in Ukraine. The company has branch offices worldwide: UAE (Dubai), Italy, Spain, Germany, Poland, Canada, and many other regions. Ajax team has more than 2,200 employees, including 500 developers and 1,200 production workers. Attracting local expertise in each key market enables us to scale the product globally and grow fast.
 
 
 
 Location : Istanbul/Tuzla, DESBAS
 
 
 
 
 Reponsibilities
 
 
 
 <ul>
 <li>
 High-quality production and repair of products with high efficiency within the planned deadlines
 </li>
 <li>
 Ensuring the smooth operation of the department
 </li>
 <li>
 Exercising operational control over the department's production processes
 </li>
 <li>
 Monitoring the implementation of the department's plans in accordance with standards and established quality criteria
 </li>
 <li>
 Development of department management personnel
 </li>
 <li>
 Ensuring technically correct operation of equipment
 </li>
 <li>
 Implementing measures to optimize and automate department processes in order to achieve maximum operational efficiency
 </li>
 <li>
 Monitoring production and labor discipline
 </li>
 <li>
 Actively participating in the continuous improvement of production processes and product quality
 </li>
 <li>
 Implementation of Lean tools in the department
 </li>
 <li>
 Ensuring cleanliness and order in the department's production facilities
 </li>
 <li>
 Cooperation with departments related to production in order to coordinate work and achieve set goals
 </li>
 <li>
 Development and implementation of measures to achieve set KPIs
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or equivalent required; Associate's or Bachelor's degree in Electronics, Engineering, or a related field is a plus
 </li>
 <li>
 Minimum of 3-5 years of hands-on experience in repairing consumer electronics
 </li>
 <li>
 Minimum of 1-2 years of experience in a supervisory or team lead role
 </li>
 <li>
 Expert-level knowledge of electronic device diagnostics, troubleshooting, and repair, including micro-soldering
 </li>
 <li>
 Strong leadership, communication, and interpersonal skills
 </li>
 <li>
 Excellent organizational and time-management abilities
 </li>
 <li>
 Proficiency with repair management software and Microsoft Office Suite
 </li>
 <li>
 A customer-centric mindset with a commitment to delivering high-quality service
 </li>
 <li>
 Ability to work effectively under pressure in a fast-paced environment
 
 
 
 </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

<div><div>What You Will Do
 
All Lowe&rsquo;s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Sales Floor Department Supervisor, this means: 
<ul><li>Providing resources and tools to support those directly helping customers provide the best service.</li><li>Assisting with down stocking and area recovery as well as providing input into merchandising decisions.</li><li>Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.</li></ul>
The Sales Floor Department Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage. Sales Floor Department Supervisors are responsible for customer-facing activities (e.g., greeting customers, clarifying needs and identifying solutions, closing sales), non-customer-facing activities (e.g., down stocking, inventory management, area recovery) and store safety (e.g., conducting safety walks, reporting hazards, understanding safety and lifting directions). 
 
The Sales Floor Department Supervisor works with his/her leaders to identify approaches and behaviors that best meet sales and service objectives, then communicates those best practices to the team in a way that inspires engaging, customer-focused behavior and goal attainment. Further, the Sales Floor Department Supervisor must supervise associates in other departments, as needed, to meet the demands of the store. This requires broad product knowledge and the ability to engage associates and customers across departments. It is important that this associate communicate upward to keep management informed of concerns, issues, praises, and morale. 
In addition to the responsibilities summarized above, individuals in this role may occasionally open or close the store or serve as manager-on-duty (MOD). 
Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores/outlets. 
 
What We're Looking For 
<ul><li>Hourly Full Time: Generally scheduled 39 to 40 hours; more hours may be required based on the needs of the store.</li><li>Requires morning, afternoon and evening availability any day of the week.</li><li>Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.</li><li>Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.</li></ul> 

What You Need To Succeed 
Minimum Qualifications 
<ul><li>High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.</li><li>1 year of experience in customer service.</li><li>1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).</li><li>Experience providing direction or supervision to teams (with or without direct report responsibility).</li><li>Experience supporting or participating in the process of training, mentoring and developing associates.</li><li>Experience working cross-functionally.</li><li>Experience Using Microsoft Office Suite.</li><li>Ability to obtain sales related licensure or registration as may be required by law.</li></ul> 

Preferred Qualifications 
<ul><li>3 years of retail customer service experience.</li><li>3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor).</li><li>Experience in a leadership role with direct report responsibility.</li><li>Experience working in the home improvement retail sector.</li><li>Experience working in a fast paced, dynamic retail environment.</li><li>Experience in key carrying role with manager-on-duty responsibilities.</li><li>Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.).</li></ul></div>
Lowe&rsquo;s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.</div>

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