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administrative affairs manager Jobs in Istanbul Turkey

administrative affairs manager

business technology lead Jobs in Istanbul Turkey

business technology lead

digital communications and social media assistant manager/manager Jobs in Istanbul Turkey

digital communications and social media assistant manager/manager

director of information technology Jobs in Istanbul Turkey

director of information technology

deputy manager of information technology

ORFİN Finansman A.Ş.

<div>
 
 As ORF&Idot;N Finansman, one of the OYAK Group and Renault Group companies, we are looking for Deputy Manager of Information Technology
 
 
 
 
 
 ORF&Idot;N Finansman A.&Scedil;. provides financing services to individual and commercial customers purchasing new or second-hand vehicles from Renault, Alpine and Dacia Authorized Dealers, stock financing services to Renault, Alpine and Dacia Authorized Dealers for the vehicles purchased from MA&Idot;S and credit-related insurance product sales services to individual and commercial customers within the framework of the insurance agency activity permit.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Oversee the effective, secure, and efficient operation of all IT processes
 </li>
 <li>
 Analyze business requirements and coordinate software development, system integration, and infrastructure projects
 </li>
 <li>
 Manage communication and technical coordination with vendors
 </li>
 <li>
 Lead change requests for existing applications and ensure proper implementation
 </li>
 <li>
 Conduct system and user acceptance tests
 </li>
 <li>
 Identify IT infrastructure, hardware, and security needs and develop appropriate solutions
 </li>
 <li>
 Prepare and update project plans; monitor timelines, budgets, resources, and risks
 </li>
 <li>
 Contribute to digital transformation initiatives (Agile, DevOps, RPA, AI)
 </li>
 <li>
 Ensure compliance with internal policies, quality standards, and regulatory requirements
 </li>
 <li>
 Manage, guide, and evaluate IT team members
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer engineering, Industrial Engineering, MIS or related fields; master&rsquo;s degree preferred
 </li>
 <li>
 Minimum 10 years of experience in IT projects with strong knowledge of project management and business analysis
 </li>
 <li>
 Experience in software development processes (preferably full stack)
 </li>
 <li>
 Hands-on experience with Oracle PL/SQL or MSSQL
 </li>
 <li>
 Proficiency with tools such as Jira, Confluence, MS Project, Trello
 </li>
 <li>
 Strong communication, problem-solving, and presentation skills
 </li>
 <li>
 Proactive, detail-oriented, solution-focused, and capable of taking initiative
 </li>
 <li>
 Experience in data analysis and basic system integrations
 </li>
 <li>
 Strong team leadership and coordination skills
 </li>
 <li>
 Excellent command of written and spoken English
 </li>
 </ul>
 
 
</div>

Deputy Manager of Information Technology

Tommy Hilfiger

<div>Design Your Future at PVH
Deputy Manager Customer Experience &amp; Sales (Zorlu)
Be part of an iconic story.
PVH is the growth platform for Calvin Klein and TOMMY HILFIGER. Through driving brand strength and relevance, we are connecting our global, iconic brands closer to where the consumer is going than ever before, today and with future generations. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That&rsquo;s the Power of Us, that&rsquo;s the Power of PVH+.
The Team
The Team inside the stores collectively strives to create a seamless and enjoyable experience for customers. The team works together to uphold the store's reputation, achieve sales targets, and create a positive environment that reflects the values of PVH. Each member contributes uniquely to the team's success, ensuring that the store remains a destination of choice for customers seeking quality products and outstanding service.
The Position
Reporting to the District Manager/Store Manager, the Deputy Manager Customer Experience &amp; Sales ensures the store performance and optimal Clients Experience through managing and supporting the Sales Team with training, coaching, and sharing feedback.<ul>
<li>
Ensure a positive selling environment by overseeing all aspects of the selling process and creating a welcoming atmosphere for customers.</li>
<li>Set daily goals for customer service to enhance the overall experience, emphasizing responsiveness and satisfaction.</li>
<li>Train and coach the team on standards, including customer service, product placement, and efficient time management.</li>
<li>Assist in goal setting and verification to ensure the team is aligned with quantitative and qualitative objectives.</li>
<li>Support recruitment and onboarding processes, ensuring new hires are appropriately introduced to the team and company culture.</li>
<li>Provide continuous feedback to the team, fostering their professional development and addressing performance concerns.</li>
<li>Facilitate effective communication by conducting regular briefings and training sessions on products, customer relationship management (CRM), and company updates.</li>
<li>Oversee CRM activities to achieve retention, upgrading, and prospect conversion targets.</li>
<li>Collaborate with other teams to allocate duties effectively, ensuring a seamless operation within the store.</li>
<li>Monitor key performance indicators (KPIs) for continuous improvement, using company reports to analyze trends and identify areas for enhancement.</li>
<li>Provide recommendations for action based on the analysis of sales performance.</li>
</ul>
The Ideal Candidate<ul>
<li>
University Degree in Economics or related studies</li>
<li>
At least 5 years&rsquo; experience in similar role within structured environment</li>
<li>
Highly developed business acumen</li>
<li>
Ability to take a 'big picture' view of a situation</li>
<li>
Good communication and collaboration skills and abilities</li>
<li>
Highly detail oriented and organized in work</li>
<li>
High level in local language and in oral as well as written and oral English communication</li>
</ul>
Be valued. 
At PVH, we recognize that our people are our greatest asset. That's why we prioritize the health, happiness, and wellbeing by offering a comprehensive benefits package that goes beyond the basics. We want to create a culture of care that fosters loyalty, commitment, and a sense of belonging, and we're proud of it.<ul>
<li>
Balance &ndash; Work Smart, our flexible working model, is all about trust, connection, collaboration, and community. You&rsquo;ll get the freedom to choose the hybrid setup and working hours that benefit you.</li>
<li>
Health &amp; Wellbeing &ndash; wellbeing programs, premium subscription to headspace, volunteering programs.</li>
<li>
Develop &ndash; PVH University curates and delivers training programs for you to continuously develop your professional and personal goals.</li>
<li>
Be at the forefront &ndash; stay closely connected to our brands, Calvin Klein and Tommy Hilfiger, and be part of market launches and receive employee discounts!</li>
</ul>
Be part of it.
PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.</div>

Deputy Manager Customer Experience & Sales (Zorlu)

Meridiam

<div>Position Summary
Meridiam recruits an Associate to join the Istanbul team based in Turkey. The selected candidate will work as a member of the investment team to develop infrastructure projects under the Public-Private Partnership model.
S/he will report directly to the Country Director, and will support the development and management of infrastructure projects. 
DUTIES AND KEY RESPONSIBILITIES
Work as a member of Meridiam investment team to develop infrastructure projects under the public-private partnership model. This includes in particular the following:<ul><li> 
Responsible for the preparation and timely submission of all deliverables required during each phase of the project (RFQ, RFP, closing);</li><li>
Participate in the general risk analysis of the project;</li><li>
Assist in the preparation of consortium arrangements including teaming agreements;</li><li>
Participate in the review and negotiation of legal documents, including concession agreements, design-build agreements, operating agreements and finance documents;</li><li>
Participate in the due diligence process, including liaising with respective advisers (legal, technical, insurance, model audit) and coordinating required input from construction and operation partners;</li><li>
Participate in the debt raising process, including dealing with banks, capital markets providers and ratings agencies;</li><li>
Participate in the financial analysis of the project and in the optimization of the project economics by:</li><li>
Performing detailed analysis of financial model;</li><li>
Analyzing potential financial alternatives;</li><li>
Running sensitivities.</li><li>
Responsible for the drafting of all internal memoranda to be presented to the Management;</li><li>
Lead the selection process and coordination of all consultants/advisers (legal, financial, technical, insurance, accounting, tax, etc.);</li><li>
Participate in origination of new opportunities, including performing analysis of market sectors, public sector clients and design, construction or operation partners;</li><li>
Coordinate with internal Finance group for all relevant matters;</li><li>
Organize portfolio management with internal stakeholders (reporting and valuation);</li><li>
Active management of risk &amp; opportunities for the assets;</li><li>
Ensure proactive, compliant &amp; effective governance</li><li>
Develop asset specific strategies and road maps to deliver financial &amp; non financial objectives;</li><li>
Deliver asset management roadmap &amp; objectives, and</li><li>
Other ad-hoc work to be performed in the day-to-day activity of the fund manager.</li></ul><ul><li> 
From 4 to 7 years relevant experience in project or infrastructure finance;</li><li>
Advanced degree in Economics, Finance or Engineering or another related field;</li><li>
Strong ability to work collaboratively in a small team, proactive and able to take initiatives;</li><li>
Solid project management, leadership, and organizational skills;</li><li>
Excellent interpersonal, written and oral communication skills;</li><li>
Strong analytical and negotiation skills;</li><li>
Ability to recommend practical ways using innovation, good judgment, creativity and strategic thinking.</li></ul>
Terms and conditions:<ul><li>
Location: role based in Istanbul. This role may include some travels in Turkey.</li><li>
Availability: Asap</li></ul> 
Recruitment process: 
Retained candidates will be invited for interviews with Meridiam&rsquo;s HR representative, member of the Europe team, the Deputy CEO and other relevant stakeholders as deemed relevant.
A business case will also be includes in the recruitment process.</div>

Associate

Arena

<div>
 
 Bringing together more than 10.000 business partners with the world's leading technology brands in Turkey, Arena is the leading technology products provider in the country. The company manages a wide range of products such as information technologies, telecommunications, consumer electronics, retail and internet retailing, by following closely every development in technology.
 
 
 
 
 
 Since its establishment in 1991, Arena has been sustaining the mission of breaking new grounds with great ability to follow the rapid developments in market conditions and to anticipate consumer expectations. This is why the company has been keeping making various innovations. It is among the biggest technology companies in Turkey to deliver the right products to customers via reliable business partners.
 
 
 
 
 
 At Arena, diversity, equity, and inclusion (DEI) are central to who we are. We are committed to creating a workplace where everyone &mdash; regardless of age, gender, ethnicity, or background &mdash; can learn, grow, and thrive. DEI is not just a policy for us; it's a shared responsibility and a core part of our culture.
 
 
 
 
 
 We are looking for an experienced
 
 
 R&amp;D Manager who will lead innovation initiatives, drive end-to-end research programs, and help shape Arena&rsquo;s technology roadmap.
 
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Engineering, Software Engineering, Electrical &amp; Electronics Engineering, or related technical fields.
 </li>
 <li>
 Master&rsquo;s degree required; PhD preferred (especially in AI, Computer Engineering, or related disciplines).
 </li>
 <li>
 Proven experience as an R&amp;D Manager, R&amp;D Lead, Innovation Manager, or a similar leadership role.
 </li>
 <li>
 Strong understanding of R&amp;D processes, innovation management, and research methodologies.
 </li>
 <li>
 Experience managing government-funded R&amp;D programs, especially T&Uuml;B&Idot;TAK TEYDEB projects (1505, 1707, university&ndash;industry collaborations).
 </li>
 <li>
 Ability to manage the full R&amp;D lifecycle: proposal preparation, work package planning, budgeting, execution, reporting, and project close-out.
 </li>
 <li>
 High-level technical literacy in AI, automation, enterprise systems, or software engineering concepts (no hands-on coding required, but solid conceptual understanding is expected).
 </li>
 <li>
 Ability to evaluate technical documents, feasibility studies, architectural proposals, and research outputs.
 </li>
 <li>
 Experience working with universities, research centers, and external stakeholders.
 </li>
 <li>
 Strong leadership and communication skills to guide researchers, analysts, and technical teams.
 </li>
 <li>
 Fluent in English (written and verbal).
 </li>
 </ul>
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Lead end-to-end R&amp;D initiatives aligned with Arena&rsquo;s technology roadmap.
 </li>
 <li>
 Oversee all phases of research activities including planning, documentation, PoC development, prototyping, and transition to production.
 </li>
 <li>
 Manage T&Uuml;B&Idot;TAK 1505, 1707, and university collaboration projects while ensuring compliance with all technical and financial requirements.
 </li>
 <li>
 Drive R&amp;D programs leveraging emerging technologies in AI, automation, and process intelligence.
 </li>
 <li>
 Manage scopes, timelines, budgets, milestones, and deliverables across multiple R&amp;D projects.
 </li>
 <li>
 Convert research outcomes into practical, scalable, and commercially viable solutions.
 </li>
 <li>
 Work closely with Product teams, AI/ML Engineering, RPA units, and internal business stakeholders.
 </li>
 <li>
 Collaborate with external partners including vendors, universities, T&Uuml;B&Idot;TAK experts, and international organizations.
 </li>
 <li>
 Support and supervise research activities involving LLMs, agentic frameworks, automation models, and enterprise integration concepts.
 </li>
 <li>
 Evaluate tools, frameworks, technologies, and architectural approaches required for scalable R&amp;D execution.
 </li>
 <li>
 Oversee experimental design, data collection, benchmarking, analysis, and interpretation of research findings.
 </li>
 <li>
 Ensure smooth technology transfer of prototypes and PoCs to product and engineering teams.
 </li>
 <li>
 Prepare and maintain all technical documentation including T&Uuml;B&Idot;TAK deliverables, project reports, feasibility studies, and architectural summaries.
 </li>
 <li>
 Maintain strong documentation discipline for audit, compliance, and knowledge continuity within the R&amp;D organization.
 </li>
 </ul>
 
 
 
 
 &ldquo;Yapaca&gbreve;&inodot;n&inodot;z i&scedil; ba&scedil;vurular&inodot; Ki&scedil;isel Verilerin Korunmas&inodot; Kanunu (&ldquo;KVKK&rdquo;) ve ilgili mevzuat kapsam&inodot;nda otomatik yollarla i&scedil;lenecektir. Detayl&inodot; bilgi i&ccedil;in Ayd&inodot;nlatma Metnini (https://www.arena.com.tr/hakkimizda/kvkk-aydinlatma-beyannamesi) inceleyebilirsiniz.&rdquo;
 
</div>

R&D Manager

Trend Micro

<div>
 
 When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information.
 
 
 
 
 About Trend Micro
 
 
 
 Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response. With 7,000 employees across 65 countries, Trend Micro enables organizations to simplify and secure their connected world. For additional information, visit www.trendmicro.com
 
 
 
 Position Overview
 
 
 
 The Regional Account Manager (RAM) with
 
 [Turkey/Istanbul]
 
 will focus on proactively building new clients and grow assigned territories by working closely with our Technical, Channel Partner and Marketing team to formulate selling strategies and campaigns - to build trusted relationships with customers and their senior representatives. The Regional Account Manager is accountable for achieving and overachieving sales target to contribute to the sales performance of the assigned region. The Regional Account Manager will be the trusted advisor of Trend Micro as you articulate and promote the company&rsquo;s value proposition and services to customers .
 
 
 
 Primary Responsibilities
 
 
 
 <ul>
 <li>
 Identify and pro-actively target prospects and existing clients to drive the adoption of Trend Micro technologies and services
 </li>
 <li>
 Increasing market share in the defined territory objectives of accounts and develop market strategies for each product and service
 </li>
 <li>
 Knowledge of assigned territory, connect with CIO/CISO to create and grow opportunities
 </li>
 <li>
 Work with relevant stakeholders (Pre-Sales, Marketing and Sales Head) to take the right value proposition to Channel CEO and associated sales and technical teams
 </li>
 <li>
 Attain revenues goals per quarter allocation in line with BU goals
 </li>
 <li>
 Develop relationships with our ecosystem of alliances or technology partners (AWS/ Microsoft/ Vmware/ Google)
 </li>
 <li>
 Knowledge of security frameworks like Zero Trust, SASE, UEBA, XDR and Security Platforms like SIEM and SOAR can be added advantage
 </li>
 <li>
 Document and maintain all account information in Salesforce to facilitate opportunity management, accurate revenue forecasting, and account planning
 </li>
 <li>
 Communicate relevant information to stakeholders to facilitate decision making
 </li>
 <li>
 Build and maintain client contacts and relationships by understanding client&rsquo;s business and requirements
 </li>
 <li>
 Consult customers on cyber security initiatives and drive constant engagement from demos till post implementation support
 </li>
 <li>
 Lead and support any client meetings/calls
 </li>
 <li>
 Hold and participate in the account review meetings to discuss claims customer experience, service performance and client feedback as well as possible future opportunities for CVP
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum 5 years of relevant Sales Experience and preferably few years in Security Industry.
 </li>
 <li>
 Account Management certification such as SPIN or TAS would be highly regarded.
 </li>
 <li>
 Sales Based Certifications
 </li>
 <li>
 Security Certification
 </li>
 <li>
 Exposure to both End Customer Environments and Channels
 </li>
 <li>
 Selling value to CIO, and complex multiple customer scenario showcasing technical and sales expertise
 </li>
 <li>
 Proven Account Management experience in commercial sector
 </li>
 <li>
 Knowledge of competition, new cybersecurity technologies, upcoming trends (Cloud, Digital Transformation, IIoT, industry etc), country regulations that affect target markets
 </li>
 <li>
 Must have growth-oriented mindset and experience of working in the collaborative environment
 </li>
 <li>
 Collaborative across various functions such as Technical, Marketing, Channel, to ensure customer success at all level
 </li>
 <li>
 Ability to network, create and build strong relationships senior executive relationships
 </li>
 <li>
 Excel in presenting business value proposition, solutions/benefits of complex technology in easy-to-understand business language
 
 
 </li>
 </ul>
 Trend Micro strive to build an environment of equity and inclusion, which reflects diverse points of view. We welcome, value, promote, and celebrate diversity - the very experiences and attributes that make us who we are, including but not limited to race, ethnicity, nationality, gender, gender identification, sexual orientation, level of ability, age, religion, veteran status, socio-economic status, and political philosophy.
 
 
 We embrace change, empower people, and encourage innovation. Join Trend Micro and Thrive with us.
 
 
</div>

Regional Account Manager

Trend Micro Inc.

<div><div>When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information.</div><div>
ABOUT TREND MICRO</div><div></div><div>
Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response. With 7,000 employees across 65 countries, Trend Micro enables organizations to simplify and secure their connected world. For additional information, visit <div>www.trendmicro.com</div></div><div></div><div>
POSITION OVERVIEW</div><div></div><div>
The Regional Account Manager (RAM) with [Turkey/Istanbul] will focus on proactively building new clients and grow assigned territories by working closely with our Technical, Channel Partner and Marketing team to formulate selling strategies and campaigns - to build trusted relationships with customers and their senior representatives. The Regional Account Manager is accountable for achieving and overachieving sales target to contribute to the sales performance of the assigned region. The Regional Account Manager will be the trusted advisor of Trend Micro as you articulate and promote the company&rsquo;s value proposition and services to customers .</div><div></div><div>
PRIMARY RESPONSIBILITIES</div><ul><li>
Identify and pro-actively target prospects and existing clients to drive the adoption of Trend Micro technologies and services</li><li>
Increasing market share in the defined territory objectives of accounts and develop market strategies for each product and service</li><li>
Knowledge of assigned territory, connect with CIO/CISO to create and grow opportunities</li><li>
Work with relevant stakeholders (Pre-Sales, Marketing and Sales Head) to take the right value proposition to Channel CEO and associated sales and technical teams</li><li>
Attain revenues goals per quarter allocation in line with BU goals</li><li>
Develop relationships with our ecosystem of alliances or technology partners (AWS/ Microsoft/ Vmware/ Google)</li><li>
Knowledge of security frameworks like Zero Trust, SASE, UEBA, XDR and Security Platforms like SIEM and SOAR can be added advantage</li><li>
Document and maintain all account information in Salesforce to facilitate opportunity management, accurate revenue forecasting, and account planning</li><li>
Communicate relevant information to stakeholders to facilitate decision making</li><li>
Build and maintain client contacts and relationships by understanding client&rsquo;s business and requirements</li><li>
Consult customers on cyber security initiatives and drive constant engagement from demos till post implementation support</li><li>
Lead and support any client meetings/calls</li><li>
Hold and participate in the account review meetings to discuss claims customer experience, service performance and client feedback as well as possible future opportunities for CVP</li></ul><div></div><div>
EXPERIENCE</div><ul><li>
Minimum 5 years of relevant Sales Experience and preferably few years in Security Industry.</li><li>
Account Management certification such as SPIN or TAS would be highly regarded.</li><li>
Sales Based Certifications</li><li>
Security Certification</li><li>
Exposure to both End Customer Environments and Channels</li><li>
Selling value to CIO, and complex multiple customer scenario showcasing technical and sales expertise</li><li>
Proven Account Management experience in commercial sector</li><li>
Knowledge of competition, new cybersecurity technologies, upcoming trends (Cloud, Digital Transformation, IIoT, industry etc), country regulations that affect target markets</li><li>
Must have growth-oriented mindset and experience of working in the collaborative environment</li><li>
Collaborative across various functions such as Technical, Marketing, Channel, to ensure customer success at all level</li><li>
Ability to network, create and build strong relationships senior executive relationships</li><li>
Excel in presenting business value proposition, solutions/benefits of complex technology in easy-to-understand business language</li></ul><div></div><div>
Trend Micro strive to build an environment of equity and inclusion, which reflects diverse points of view. We welcome, value, promote, and celebrate diversity - the very experiences and attributes that make us who we are, including but not limited to race, ethnicity, nationality, gender, gender identification, sexual orientation, level of ability, age, religion, veteran status, socio-economic status, and political philosophy.</div><div></div><div>
#LI-Onsite</div><div>
#LI-NA1</div><div>
We embrace change, empower people, and encourage innovation. Join Trend Micro and Thrive with us.</div></div>

INTERNATIONAL ORGANIZATION FOR MIGRATION

<div>Under the direct supervision of the National Programme Coordinator (FAP) and additional supervision of the FAP Deputy Global Programme Coordinator, the successful candidate will be accountable and responsible for supporting the streamlining visa application services for the German family reunification, resettlement, and evacuation caseloads.</div>
 <div><div><ul><li>RESPONSIBILITIES 
Act as the quality control and compliance focal point for the FAP Programme and assist in the day- to-day quality control monitoring of visa applications and supporting the monitoring of the FAP activities. Support the development and implementation of Standard Operating Procedures (SOPs), as needed. 
</li></ul><ul><li>Oversee and undertake compliance activities in operations, including activities related to project monitoring and evaluation, training, project reporting, project support and/or protection, and undertake activities related to the implementation of the Interview Guidelines.
</li></ul></div><ul><li>In close coordination with the National Programme Coordinator (FAP), assist in the design and implementation of assessments, surveys, and other tools and activities pertaining to the Program Integrity Guidelines. Ensure a high quality of data by confirming accurate collection, entering, maintaining, safeguarding, and reporting of data related programme integrity guidelines.
</li><li>Ensure FAP internal software is updated as needed with applicants&rsquo; data, biographical and other sensitive information such as interview dates, interview and fingerprint results, medical data and, and oversee processes such visa exit permits through oversight and quality check (QC) measures.
</li><li>Utilize reports, oversee and conduct regular QC of case files and data in FAP internal software to ensure the accuracy of all case information. Ensure the FAP center compliance with all SOPs and that processing pipelines are as short and efficient as possible, with expedited cases progressing as needed.
</li><li>In close coordination with the National Programme Coordinator (FAP), support monitoring and evaluation activities for the operations, including, if assigned, planning monitoring and evaluation activities, designing monitoring and evaluation mechanisms, such as surveys, interview protocols, administering surveys, interviews and focus groups, analyzing monitoring and evaluation data, and reporting on data to the National Programme Coordinator.
</li><li>In coordination with the National Programme Coordinator (FAP), oversee protection activities related to vulnerable beneficiaries, such as children, the elderly, survivors of gender-based violence (GBV), persons with disabilities, lesbian, gay, bisexual, transgender, and intersex (LGBTI) persons, and other marginalized individuals, including, if assigned, providing training, drafting SOPs, tools and reference materials, monitoring implementation of SOPs and tools, providing regular reports on at-risk cases, liaising with colleagues on relevant issues, and analysing or completing documentation related to Unaccompanied and Separated Children (UASC).
</li></ul><div><ul><li>Ensure that filed questionnaires with visa applications are accurate and in compliance with the requirements set by the donor and report immediately any quality issue to the National Programme Coordinator (FAP).
</li></ul><ul><li>Enhance capacities of Programme Associates (PAs) through providing Ad Hoc trainings to promote knowledge and application of the SOPs.
</li></ul><ul><li>Completion of Applications: Oversee the provision of the correct information and proper completion of application forms and questionnaires, while reviewing applications with supporting and additional documents as required. Oversee the efficient and effective management of applicants&rsquo; case files and medical records, including, if assigned, the creation of new case files, the timely and accurate distribution, return and re-filing of case files, that the file tracking system is used to keep comprehensive track of files, and that files are scanned and transformed into submission packets to the Embassy as needed.
</li></ul><ul><li><div>Oversee the organization and/or scheduling of appointments, including, as assigned, the creation of ad hoc reports, the creation and updating of schedules, the issuance of notifications and the confirmation of appointments, interpretation services and/or the completion of logistical duties related to circuit rides. Liaise with all units being serviced by scheduling team members to ensure open communication and satisfaction with scheduling activities.
</div></li></ul><ul><li>Assist with the report preparation and data-management of the FAP Programme by preparing statistical and thematic reports whenever required, and report to FAP management of any problems or issues arising immediately and regularly make suggestions on how to improve efficiency and service.
</li></ul><ul><li>Maintain and ensure the confidentiality and integrity of all FAP-related matters and of all beneficiaries, by implementing quality control and compliance procedures in accordance with guidelines and instructions of the donor and standards of conduct and data protection rules. Alert management of any non-compliance to SOPs or codes of conduct by staff members. Also, take active steps to mitigate fraud and malfeasance, and to monitor the integrity of records containing individual data.
</li></ul><ul><li>In coordination with the National Programme Coordinator, liaise with other Teams and Units in IOM and with external partners such as UN agencies, or with the partner German Embassy/Consulate for the referral and case management of vulnerable applicants properly in need of special services and/or speed-up appointments. Prepare unit statistics and report regularly to the National Programme Coordinator or management on relevant activities, problems, and solutions related to the reporting workflow pipeline.
</li></ul><ul><li>Train Programme Associate members as needed to apply the SOPs and the guidelines, efficiently and effectively manage refugee case, conduct full family reunification interviews, organize and schedule refugee appointments, update FAP internal software, conduct quality assurance of files and case date. Oversee case management teams and activities.
</li></ul><ul><li>Ensure capacity building and technical support to other FAP Country Offices by providing trainings to new PAs and supporting in the reviewing and validation of interview reports.
</li></ul><ul><li>In the absence of National Programme Coordinator, act as an OiC to monitor and perform daily tasks, evaluate PAs, and perform other duties.
</li></ul><ul><li>Undertake duty travel as needed to support other FAP Country Offices for meetings and for trainings and perform any other duties as may be assigned.
</li></ul><ul><li>Perform other duties as may be assigned.</li></ul></div></div>
 <div>QUALIFICATIONS 
University degree or equivalent in Business Management, Client Services, Social Science, Engineering Science or related discipline with four years of related; or, 
High School diploma with six years of relevant experience.
Demonstrated proficiency with Microsoft Office applications, including Excel, PowerPoint, Good knowledge of information technology and proficiency in Microsoft Office applications especially Excel, Word, PowerPoint and Publisher.
Previous work experience in international organizations and service industry companies would be an advantage.
Strong interpersonal &amp; intercultural skills with an attention to detail.
Languages : For all applicants, fluency in English and Arabic is required (oral and written). Working knowledge of Turkish, or German is desirable.</div>

Senior Programme Associate (Quality Control)

Explore 1230+ Deputy manager of information technology in Istanbul Turkey this December. Find roles across top companies and apply now to boost your career.

1230 deputy manager of information technology jobs IN Istanbul Turkey

Deputy Manager of Information Technology

Deputy Manager Customer Experience & Sales (Zorlu)

Associate

R&D Manager

Regional Account Manager

Regional Account Manager

Senior Programme Associate (Quality Control)