deputy store manager

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 JOB TITLE
 
 
 
 Deputy Store Manager | Majid Al Futtaim Lifestyle | Operations
 
 
 
 ROLE SUMMARY
 
 
 
 The Deputy Store Manager supports the Store Manager in all aspects of day-to-day store operations including the achievement of sales targets and managing and developing the store teams to maximize profitability, maintain brand and company image, ensure operational compliance and offer an excellent customer experience. The Deputy for the Store Managers will manage the operations of the store in their absence and its workforce in line with the overall business objectives at Majid Al Futtaim Lifestyle.
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Lead the team in excellent customer service standards and enable the fulfillment of exceptional customer experiences through a clear understanding of company/brand CX standards, individual customer needs, and an awareness of current trends and competitor.
 </li>
 <li>
 Drive the Store team to deliver the highest levels of customer service at all times.
 </li>
 <li>
 Build and maintain professional relationships with support teams, providing regular relevant feedback to Marketing, Buying and Planning.
 </li>
 <li>
 Drive sales and take initiative to increase sales and business improvement through keen awareness of set KPI targets.
 </li>
 <li>
 Manage and implement all sales promotions and brand activities, providing communication to the relevant support teams to ensure maximization of sale.
 </li>
 <li>
 Maximize sales opportunities through clear and consistent communication with the Buying and Planning departments.
 </li>
 <li>
 Ensure smooth store operations in the absence of the store manager, dealing with any potential disruptions to the business in a timely manner.
 </li>
 <li>
 Implement, manage and maintain compliance to Company policies and guidelines to minimize stock loss and damage.
 </li>
 </ul>
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Diploma - High school certificate
 </li>
 <li>
 Qualification in Retail related field is an added advantage
 </li>
 <li>
 Minimum 4-5 years&rsquo; industry experience
 </li>
 <li>
 Management skills
 </li>
 </ul>
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model
 </li>
 </ul>
 
 
 
</div>

Deputy Store Manager

<div>
 
 
 About GMG
 
 
 
 GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG&rsquo;s investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world&rsquo;s most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 We are seeking a dynamic
 
 Deputy Store Manager
 
 to support the Store Manager in driving sales, delivering exceptional customer experiences, and ensuring operational excellence in line with GMG standards. The ideal candidate is passionate about
 
 basketball, sneaker culture, and streetwear trends
 
 with proven leadership experience in high-volume flagship environments.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Drive sales performance by communicating store targets, tracking KPIs (ATV, UPT, conversion, units sold), and motivating the team.
 </li>
 <li>
 Ensure smooth store operations including cash handling, loss prevention, returns/refunds, and customer service.
 </li>
 <li>
 Lead visual merchandising, in-store displays, and stock management to flagship standards.
 </li>
 <li>
 Monitor sales reports, analyze market trends, and propose action plans to maximize profitability.
 </li>
 <li>
 Support in staff scheduling, training, and retention to maintain service excellence.
 </li>
 <li>
 Handle customer complaints, provide timely resolutions, and maintain brand service standards.
 </li>
 <li>
 Coordinate with facilities on store maintenance and ensure compliance with company programs.
 </li>
 </ul>
 <li>
 </li>
 
 
 Qualifications &amp; Skills
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in any discipline.
 </li>
 <li>
 3&ndash;5 years of
 
 retail management experience
 
 , preferably in
 
 premium or flagship environments.
 
 </li>
 <li>
 Strong understanding of
 
 sneaker, basketball, and streetwear culture
 
 .
 </li>
 <li>
 Proven experience managing high-volume stores and large teams.
 </li>
 <li>
 Proficient in MS Office and retail systems.
 </li>
 </ul>
 
 
</div>

<div>Who We Are
GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun &amp; Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain.<h2 class="jobSectionHeader">
Role Overview: Store Supervisor &ndash; UAE Sports Retail</h2>
The Deputy Store Manager and Store Supervisor role supports store operations and sales performance for our leading sports retail outlets across the UAE. The position partners with the Store Manager to deliver an excellent customer experience, ensure consistent achievement of sales targets, drive team development, and maintain operations in line with company standards. This opportunity is ideal for an ambitious individual passionate about sports retail who seeks to lead by example and foster a high-performance, customer-centric environment.<h3 class="jobSectionHeader">
Key Responsibilities in Store Management and Supervision</h3><ul>
<li>Support the Store Manager in overseeing all daily shop floor and back-office activities.</li>
<li>Help achieve store financial objectives by preparing forecasts, scheduling staff, and analysing sales results.</li>
<li>Ensure team delivers outstanding customer service in line with the GMG customer promise.</li>
<li>Implement and monitor visual merchandising, inventory controls, and stock replenishment procedures.</li>
<li>Assist in driving promotional activity and new product launches to maximise sales opportunities.</li>
<li>Oversee compliance with company policies, UAE legal, health, and safety requirements.</li>
<li>Lead and support Store Manager in conducting regular performance reviews.</li>
<li>Address customer queries and complaints in a professional and timely manner.</li>
</ul><h4 class="jobSectionHeader">What We Look For in a Deputy Store Manager and Supervisor</h4><ul>
<li>Education: Minimum Bachelor&rsquo;s degree in Business, Retail Management, or a related field preferred.</li>
<li>Experience: At least 3 years in retail management or supervisory roles, ideally within a sports, fashion, or lifestyle brand environment.</li>
<li>Proven experience in leading teams and managing store operations in a high-volume retail setting.</li>
<li>Strong organisational, analytical, and communication skills with a proactive and positive attitude.</li>
<li>Solid understanding of customer needs and a strong customer service ethic.</li>
<li>Demonstrated ability to motivate and develop team members and to work with colleagues from diverse backgrounds.</li>
<li>Tech savvy and comfortable with retail management and point of sale systems.</li>
<li>Fluency in English required; knowledge of Arabic is an advantage.</li>
</ul><h5 class="jobSectionHeader">Why Join GMG&rsquo;s UAE Sports Retail Team?</h5><ul>
<li>Opportunity to grow within a leading international sports and lifestyle group with a strong retail reputation.</li>
<li>Dynamic and engaging work culture focused on teamwork and employee well-being.</li>
<li>Competitive salary package with attractive benefits.</li>
<li>Hands-on training, career progression support, and exposure to top global brands.</li></ul></div>

Store Supervisor | UAE Sports

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 
 JOB TITLE
 
 
 
 
 
 
 Assistant Store Manager | Majid Al Futtaim Lifestyle | Operations
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 
 
 
 The Assistant Store Manager supports the Store Manager in all aspects of day-to-day store operations including the achievement of sales targets and managing and developing the store teams to maximize profitability, maintain brand and company image, ensure operational compliance and offer an excellent customer experience. The Deputy for the Store Managers will manage the operations of the store in their absence and its workforce in line with the overall business objectives at Majid Al Futtaim Lifestyle.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 
 
 
 <ul>
 <li>
 Lead the team in excellent customer service standards and enable the fulfillment of exceptional customer experiences through a clear understanding of company/brand CX standards, individual customer needs, and an awareness of current trends and competitor.
 </li>
 <li>
 Drive the Store team to deliver the highest levels of customer service at all times.
 </li>
 <li>
 Build and maintain professional relationships with support teams, providing regular relevant feedback to Marketing, Buying and Planning.
 </li>
 <li>
 Drive sales and take initiative to increase sales and business improvement through keen awareness of set KPI targets.
 </li>
 <li>
 Manage and implement all sales promotions and brand activities, providing communication to the relevant support teams to ensure maximization of sale.
 </li>
 <li>
 Maximize sales opportunities through clear and consistent communication with the Buying and Planning departments.
 </li>
 <li>
 Ensure smooth store operations in the absence of the store manager, dealing with any potential disruptions to the business in a timely manner.
 </li>
 <li>
 Implement, manage and maintain compliance to Company policies and guidelines to minimize stock loss and damage.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 
 
 
 <ul>
 <li>
 Diploma - High school certificate
 </li>
 <li>
 Qualification in Retail related field is an added advantage
 </li>
 <li>
 Minimum 4-5 years&rsquo; industry experience
 </li>
 <li>
 Management skills
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model
 </li>
 </ul>
</div>

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