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field service engineer

desktop engineer

Career Maker

<p><b>Key Responsibilities:</b></p><p>&middot; Provide technical support for desktops, laptops, printers, and other end-user devices.</p><p>&middot; Install, configure, and troubleshoot operating systems (Windows, macOS, Linux) and standard applications.</p><p>&middot; Respond to IT support requests via phone, email, or ticketing system within defined SLAs.</p><p>&middot; Diagnose and resolve hardware, software, and network connectivity issues.</p><p>&middot; Perform system upgrades, patches, and regular maintenance.</p><p>&middot; Support user account management (Active Directory, email, access rights).</p><p>&middot; Ensure endpoint security through antivirus, updates, and compliance policies.</p><p>&middot; Document technical issues, resolutions, and create knowledge base articles.</p><p>&middot; Coordinate with IT infrastructure/network teams for escalated issues.</p><p>&middot; Assist with onboarding and setting up IT equipment for new employees.</p><p>&middot; Maintain inventory of IT hardware and software licenses.</p><p>Job Type: Full-time</p><p>Experience:</p><ul><li>technical support for desktops, laptops, printers, etc: 5 years (Preferred)</li><li>Install, configure, and troubleshoot operating systems : 1 year (Preferred)</li></ul>

Desktop engineer

Microland

<div><div><div><div><div><p><b>Job Description</b></p>:</div><div><p><b>
Education Qualification :
</b><br>
Any Graduate<br>
<br>
<b>Skills :</b><br>
Primary -&gt; Technology | Hardware and Networking | Installation, configuration, maintainance and repair | 1 - Aware<br>
Primary -&gt; Technology | Windows Operating System | Installation, configuration and management | 1 - Aware<br>
Secondary -&gt; Technology | Audio, Video support | Installation and configuration | 1 - Aware<br>
Tertiary -&gt; Technology | End Point Security | Antivirus management, data encryption, DLP, desktop firewall, VPN, AD policies | 3 - Experienced<br>
Tertiary -&gt; Behavioral | Aptitude | Communication | 2 - Knowledgeable<br>
<br>
<b>Certification :</b><br>
Technology | Microsoft 365 Certified | Modern Desktop Administrator Associate<br>
<br>
1) Field Services Support Engineers&rsquo; primary responsibility is to provide support to an organization&rsquo;s IT systems to help them meet their business goals, this is done by ensuring that all computers and networks operate efficiently with high uptime.<br>
2) As a desktop engineer, you may need to assemble and install client desktop computers and assist the end-user in securing their hardware.<br>
3) This role also involves hands &amp; feet support for various IT support teams to perform activities related to periodic maintenance to handling individual systems hardware, software, and network queries<br>
4) To support daily technical support activities for computers &amp; all other end point devices. Update the support ticket with the progress, to set up and test desktop computer peripherals.<br>
5) To perform the system changes adhered to organizational policies.<br>
6) Conduct remote desktop troubleshooting to end user issues. Maintain technical documentation in association with other functional departments<br>
7) Technical Skills<br>
a. Windows Operating System:<br>
b. Ability to Install and troubleshoot different versions of Windows OS independently. E.g. Windows XP. Windows 7, Windows 10 and Windows 11<br>
c. Understanding of desktop applications and how do they work, installation &amp; uninstallation.<br>
d. Understanding of domain setup &amp; ability to add / remove computers to domain. update Group policies. carry out Disk management, Disk Encryption, Wireless configuration. check utilization and availability, ability to perform start up and shut down services by following SOP. deploy gold images on multiple desktops using SOP, Ability to install and configure client applications independently<br>
<br>
8) In addition to above, support and perform below activities.<br>
a. Exchange and Mobility Clients<br>
b. Printer management<br>
c. Backup and Recovery<br>
d. Audio, Video support<br>
e. End Point Security/Patch Management<br>
f. Hardware and Networking</p></div></div></div></div><div><div><div><div><p><b>
Location</b></p>:</div><div><p>
Saudi Arabia - Riyadh</p></div></div></div></div><div><div><div><div><p><b>
Created On</b></p>:</div><div><p>
04-Nov-2025</p></div></div></div></div></div><div></div>

Engineer - Field Services

VaporVM

<div><div><div><b>Date Posted:</b></div>
06 November, 2025</div>
<div><div><b>Industry:</b></div>
IT Services and IT Consulting</div>
<div><div><b>Location:</b></div>
VAPORVM IT SERVICES DMCC</div></div>
<br><div><h2 class="jobSectionHeader"><b>Job Description:</b></h2>
<div><p><b>1. Microsoft Engineer &ndash; Domain Controller, Microsoft 365, and Exchange</b></p>
<p><b>
Primary Objective: </b>Provide operational and optimization support for the Microsoft environment to ensure high availability and reliability.</p>
<p><b>
Key Responsibilities:</b></p>
<ul>
<li>Manage and monitor Active Directory services, including replication, group policies, DNS, and DHCP.</li>
<li>Administer and optimize Microsoft 365 services (Exchange Online, OneDrive, SharePoint Online, Teams).</li>
<li>Maintain and troubleshoot Microsoft Exchange Server (on-prem or hybrid), including mail flow, database health, and connectivity.</li>
<li>Perform patching, system hardening, and routine maintenance of Microsoft infrastructure.</li>
<li>Support identity synchronization (Azure AD Connect) and hybrid identity configurations.</li>
<li>Develop documentation covering configurations, operational procedures, and system health checks.</li>
<li>Provide recommendations to improve reliability, performance, and security posture.</li>
</ul>
<p><b>Required Skills:</b></p>
<ul>
<li>Minimum 5-7 years of experience in Microsoft infrastructure administration.</li>
<li>Strong knowledge of AD DS, AAD, Exchange, and M365 ecosystem.</li>
<li>Experience with PowerShell scripting and automation.</li>
<li>Familiarity with hybrid cloud integrations and identity management.</li>
<li>Familiarity with IT infrastructure is a plus.</li>
</ul>
<p><b>Assignment Period:</b></p>
<ul>
<li>Duration: One month (extendable based on business needs)</li>
<li>Start Date: 02/11/2025 or Maximum End of Next week</li>
<li>Location: On-Site Riyadh</li></ul></div></div><p></p>

Microsoft Engineer Domain

Abacus Technology

<div>Overview:
<div>
Abacus Technology is seeking a Service Desk/Desktop Lead to oversee a team of help desk and desktop support technicians providing enterprise level support for the US Military Training Mission (USMTM). This is a full-time position located in Saudi Arabia.</div>
Responsibilities:
<ul><li>Oversee the help desk and coordinate with desktop support lead/technicians to ensure that end users are receiving the appropriate assistance.</li><li>
Manage the processing of incoming calls to the help desk, via telephone and e-mail, to ensure courteous, timely, and effective resolution of end user issues.</li><li>
Manage all procedures related to the identification, prioritization, and resolution of end-user help requests, including the monitoring, tracking, and coordination of all support functions.</li><li>
Serve as the first escalation point of contact for difficult or unknown issues and customer complaints.</li><li>
Enforce pre-established help desk service levels agreements (SLA) to ensure that incident resolution expectations and timeframes are met.</li><li>
Provide various KPI (key performance indicators) to upper management.</li><li>
Analyze performance of help desk activities to identify areas and processes that can be improved to better customer satisfaction (e.g., reduced resolution times).</li><li>
Monitor fixes to ensure problems have been adequately resolved.</li><li>
Identify, recommend, develop, and maintain a knowledge base (KB) library, <i>How to</i>&hellip; sheets, user guides, FAQ lists, and training programs to increase the computer literacy and self-sufficiency of both technicians and end-users.</li><li>
Conduct research on emerging products, services, protocols, and standards in support of the help desk.
</li><li>Create, track, and update SharePoint change records for network change requests (CRs) and facilitate the collaboration efforts between multiple IT and J-doc departments and personnel.</li><li>
Provide written and verbal status updates to upper management on all local network change requests.</li><li>
Perform scheduled department feedback sessions and periodic reviews with upper management.</li><li>
Oversee the development, implementation, and administration of help desk staff training procedures and policies.</li><li>
Oversee personnel schedule and on-call duties to ensure proper manning levels for mission completion.</li><li>
Provide counseling and, when appropriate, document and apply disciplinary actions to supervised personnel.</li></ul>
Qualifications:
<div>
3-5 years of experience in a technical support role. Bachelor&rsquo;s degree and work-related certifications such as ITIL or Help Desk Institute (HDI) are preferred, but can be substituted with, at least, 4-5 years&rsquo; experience in a help desk lead or management role. Must be CompTIA Security+ CE certified. Related certifications such as A+, Network+, MCSA, and/or MCITP are a plus. Extensive experience with desktop and server hardware (Dell/HP) and MS Windows operating systems (OS). Experience with application support for MS Office, COTS, and proprietary applications. Familiarity with various diagnostic utilities is a plus. Must have demonstrated progressive experience in the management of a technical support team. Proven track record of developing and providing Service Level Agreements and Help Desk deliverables. Must have solid relationship management and performance management skills. Able to motivate and direct staff members and subordinates. Exceptional written and oral communication skills. Solid customer service skills, including good communication and the ability to demonstrate professionalism on a consistent basis. Able to effectively prioritize and execute tasks in a high-pressure environment. Must be able to track and analyze trends in help desk tickets to quickly identify potential problems, so as to set into motion the Problem Management processes. Must have a valid US driver&rsquo;s license and be willing to live and work overseas. Must be a US citizen and hold a current and active DoD Secret Clearance.</div><p></p><div><b><i><br>
Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.</i></b></div><div></div><div><b><br>
EOE/M/F/Vet/Disabled</b></div></div>

Service Desk/Desktop Lead

<div><div><div><div><div><p><b>Job Description</b></p>:</div><div><p><b>
Education Qualification :
</b><br>
Any Graduate (Engineering / Science)<br>
<br>
<b>Skills :</b><br>
Primary -&gt; Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications | 3 - Experienced<br>
Tertiary -&gt; Behavioral | Aptitude | Communication | 2 - Knowledgeable<br>
Tertiary -&gt; Behavioral | Aptitude | Information Processing | 2 - Knowledgeable<br>
<br>
1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift<br>
2. Ability to comprehend end users from international locations over the phone<br>
3. Recording, classifying and prioritizing tickets<br>
4. Providing initial support and troubleshooting based on Knowledge Base articles<br>
5. Contributing to Knowledge Base with new articles<br>
6. Taking a remote of an end users&rsquo; machine if required while troubleshooting<br>
7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support<br>
8. Monitoring the status and documenting the progress towards resolution of all open tickets<br>
9. Keeping affected users informed about the progress.<br>
10. Escalating the process if necessary<br>
11. Resolution confirmation and closure of tickets within the SLA<br>
12. Attend trainings and complete certifications for set competencies<br>
<br>
Technical Skills
<br>
1. Ability to differentiate between different type of IT assets<br>
2. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11<br>
3. Understanding of desktop applications and how do they work, installation and uninstallation<br>
4. Ability to support users in business applications based on SOP&rsquo;s<br>
5. Troubleshooting Desktop/Application remotely<br>
6. Ability to carry out Disk management, Disk Encryption, Wireless configuration<br>
7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP<br>
8. Ability to Install and configure email client, troubleshoot connectivity issues<br>
9. Ability to troubleshoot calls for printers and copiers locally and remotely<br>
<br>
Desired Skills: - Understanding of domain setup and ability to add / remove computers to domain &ndash; (For MSP and Enterprise)</p></div></div></div></div><div><div><div><div><p><b>
Location</b></p>:</div><div><p>
Saudi Arabia - Riyadh</p></div></div></div></div><div><div><div><div><p><b>
Created On</b></p>:</div><div><p>
23-Oct-2025</p></div></div></div></div></div><div></div>

Administrator - Service Desk (SD1)

TAM Development Co.

<div><p>TAM is a Saudi publicly listed company, specialized in digital solutions and advisory services for public and private sector clients, leading sustainable public transformation from strategy to execution. For over a decade, TAM has been the partner of choice for 50+ government entities. Our agility, expertise, and holistic approach have helped smoothen the processes and paths of Saudi public impact initiatives operating under the Vision 2030 umbrella.</p><p><br>
We are currently looking for Associates to join our Advisory team, who are going to be responsible for supporting team leadership by collecting and conducting analysis, creating recommendations, delivering impactful and clear client presentations.</p><p></p><p><b><br>
Key responsibilities and objectives:</b></p><ul>
<li>Manage the analytical execution and development of client deliverables</li>
<li>Construct financial models and create presentations</li>
<li>Contribute to the team&rsquo;s problem solving and client management</li>
<li>Generate creative ideas and turn them into client ready recommendations</li>
<li>Assist with or owning communications and interactions with clients</li>
<li>Manage analyst team members including research efforts</li>
<li>Participate in and drive firm initiatives</li>
</ul><p><b>Requirements</b></p><ul>
<li>+3 years of experience in consultancy, preferably in management consultancy with track record of working with client team</li>
<li>Experience fostering client relationships for effective project management with attention to details</li>
<li>Excellent verbal, written, presentation and interpersonal skills that allow to thrive in a team environment</li>
<li>Ability to oversee and manage Junior team members</li>
<li>Ability to work independently in absence of daily supervision, exercising sound judgment and initiative</li>
<li>Ability to work in a multitasked, fast-paced and changing environment</li>
<li>Proficiency with core analytical tools and approaches</li>
<li>Knowledge of desktop computing tools such as Excel and PowerPoint</li>
<li>Ability to work based on National ID or transferable Iqama</li>
</ul><p><b>Competencies</b></p>
<ul><li>You enjoy working in a fast-paced and sometimes demanding environment</li>
<li>You can self-motivate and work autonomously while appreciating guided coaching and collaborative teaming</li>
<li>Confident and effective communicator</li>
<li>A skillful listener and strong at facilitating discussion</li>
<li>Strong networker and sharing of ideas and knowledge</li>
<li>Ability to think strategically in terms of culture and behavior, business processes and technology and tools</li>
<li>People oriented and value driven</li></ul></div><p></p>

Associate, Advisory

ريناد المجد

<p><b>About the role</b><br/>Lead design and delivery of end-to-end AI systems (computer vision, generative AI, predictive modeling) and mentor engineering teams.<br/>Senior AI Engineer</p><p><b>Key responsibilities</b></p><ul><li>Design, build and optimize ML/DL models (CV, generative models, predictive analytics).</li><li>Lead MLOps/model lifecycle, training pipelines, deployment and monitoring.</li><li>Work in Agile/Scrum with cross-functional teams and mentor junior engineers.</li><li>Drive architecture decisions and research spikes; integrate Agentic AI where applicable. Senior AI Engineer</li></ul><p><b>Must-have</b></p><ul><li>Bachelor&rsquo;s or Master&rsquo;s in AI/Data Science/CS or related.</li><li><b>5+ years</b> AI/ML engineering experience.</li><li>Strong Python + PyTorch/TensorFlow expertise.</li><li>Experience with large-scale data, feature engineering and MLOps.</li><li>Git, CI/CD, and agile experience. Senior AI Engineer</li></ul><p><b>Nice-to-have</b></p><ul><li>Prior experience with Agentic AI frameworks and multi-agent systems; production experience in CV and generative models. Senior AI Engineer</li></ul><p><b>Benefits</b><br/>Competitive senior salary, leadership opportunities, R&amp;D time, training &amp; conference budget.<br/>Senior AI Engineer</p><p>Job Type: Full-time</p><p>Pay: From &#65020;10.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Riyadh: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Application Question(s):</p><ul><li>What is your notice period in days ?</li><li>What is your salary expectation ?</li><li>Do you live in Riyadh ?</li></ul><p>Experience:</p><ul><li>AI Engineer: 5 years (Required)</li></ul>

Senior AI Engineer

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