software engineer

engineer - technical support center Jobs in Pune

engineer - technical support center

engineer i software development Jobs in Pune

engineer i software development

junior engineer

quality engineer

desktop engineer l1

<div>
 
 Job Description
 
 
 
 
 Desktop Support Engineer - L1
 
 
 
 <ul>
 <li>
 Troubleshooting desktop / laptop OS issues.
 </li>
 <li>
 Support for standard software issues
 </li>
 <li>
 Isolate system issues; diagnose standard software issues and report hardware issues to respective Vendors.
 </li>
 <li>
 Installation / re-installation / configuration of systems, printers, scanners.
 </li>
 <li>
 Configure desktop and laptop as per the desktop/laptop standardization policies of company
 </li>
 <li>
 Installation / re-installation / configuration of in-scope client software / applications
 </li>
 <li>
 Installation / configuration of e-mail clients
 </li>
 <li>
 Troubleshooting e-mail client related issues
 </li>
 <li>
 Troubleshooting printer / scanner related issues
 </li>
 <li>
 Troubleshooting issues related to standard office software&rsquo;s (MS Office Word, Xls, PowerPoint etc.) and internet client
 </li>
 <li>
 Support for local area network issues (LAN), DHCP client
 </li>
 <li>
 Install antivirus software and check virus definition auto updates
 </li>
 <li>
 Install approved patches onto desktops / laptops.
 </li>
 <li>
 L1 Support for Meeting Room.
 </li>
 <li>
 Troubleshoot print queue related issues
 </li>
 <li>
 Configure appropriate rights and permissions for accessing printers
 </li>
 <li>
 Remove virus from respective desktop / laptop with the antivirus software.
 </li>
 <li>
 Educating users on the usage of the Service Desk System for call logging and
 
 
 </li>
 </ul>
 
 
 Education &amp; Experience
 
 Recommended
 
 
 
 <ul>
 <li>
 Diploma or Graduation in IT (15 years of education is mandatory)
 </li>
 <li>
 Typically has 1-2 years of work experience in desktop support, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field.
 
 
 </li>
 </ul>
 
 Disclaimer
 
 
 
 <ul>
 <li>
 This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
 </li>
 </ul>
</div>

Desktop Engineer L1

Tata Communications

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Responsible for driving and monitoring a 24x7 customer facing team providing L1, L2 &amp; L3 technical support in Network/SDWAN/Cloud &amp; security/Unified Collaboration/Mobility &amp; IoT/other domains with the objective of providing timely resolution to technical issues faced by customer &amp; ensuring a good post-sales support experience to the customer. This is a tactical role which has a significant mid-term impact on business unit
 </li>
 <li>
 s overall results.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Monitor and review resolution of customer issues by customer service operations team, analyse productivity and escalation of issues.
 </li>
 <li>
 Incident management - assign incident manager for critical/escalated faults, manage all customer communication, work with internal stakeholders to ensure timely fault resolution.
 </li>
 <li>
 Plan support needs for the customer
 </li>
 <li>
 ensure timely execution of service acceptance function &amp; compliance with turnaround time (SAT)
 </li>
 <li>
 Engage with customers, understand their expectations, gather transaction feedback, and ensure closures within the fault window.
 </li>
 <li>
 Monitor spikes in escalation of tickets.
 </li>
 <li>
 Devise mechanism to track all escalations &amp; identify root cause of the escalations.
 </li>
 <li>
 Identify improvement areas in terms of process, people, resources to avoid escalating situations &amp; implement solutions.
 </li>
 <li>
 Review of performance on a periodic basis and minimize recurrence of incidents basis the past trends.
 </li>
 <li>
 Share timely feedback with engineering team on customer experience and major issues faced by them. Identify key problem segments and plan changes on a pro-active basis.
 </li>
 <li>
 The role will lead a large team.
 
 
 </li>
 </ul>
 Desired Skill sets
 
 
 <ul>
 <li>
 Excellent customer handling ability.
 </li>
 <li>
 Should have dealt with large team sizes.
 </li>
 <li>
 Experience on building process efficiency
 </li>
 <li>
 Expertise on implementation, installation, integration troubleshooting and overall functionalities.
 </li>
 </ul>
</div>

Deputy General Manager - Global Service Operations

Copeland

<div>
 
 About Us
 
 
 
 We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
 
 
 Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!
 
 
 
 Description
 
 
 
 We are looking for a seasoned full-stack engineer to build and manage entire Mobile and Web infrastructure. Successful candidates should have a minimum of 2 years of experience in below skills.
 
 
 Candidates should have knowledge and experience in web development technologies like Angular, Typescript, Ionic and ReactJS. Development experience of Hybrid Web Applications Compatible with Desktop, iOS, and Android mobile Platforms will be added advantage.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Build, test, and deliver new features while improving the performance and quality of the product.
 </li>
 <li>
 Design/Develop Rich User Interface with latest web technologies such as HTML5, CSS3, JavaScript, Bootstrap, Angular, Ionic, ReactJS, Typescript etc.
 </li>
 <li>
 Building cross platform mobile app with Ionic/ReactJS.
 </li>
 <li>
 Develop new features, improvements and bug fixes as agreed with product manager(s).
 </li>
 <li>
 Participate in software and product design discussions.
 </li>
 <li>
 Participate in peer code reviews.
 </li>
 <li>
 Write automated tests for new code.
 </li>
 <li>
 Ensuring the entire stack is designed and built for security, speed, and scalability.
 </li>
 <li>
 Investigate and recommend use of new technologies/libraries where appropriate.
 </li>
 <li>
 Develop solutions for cloud &ndash; Azure.
 
 
 </li>
 </ul>
 
 Basic Qualification
 
 
 
 <ul>
 <li>
 Degree in Computer Science or related field, or equivalent experience
 </li>
 <li>
 Enthusiasm to develop your software engineering skills
 
 
 </li>
 </ul>
 
 Knowledge And Skills
 
 
 
 <ul>
 <li>
 Proficient in Ionic/ReactJs
 </li>
 <li>
 Experience in Ionic/ ReactJs is must.
 </li>
 <li>
 Experience with REST API / Web API (creation, consumption, integration) using Entity Framework or similar ORM tool or service-oriented architecture.
 </li>
 <li>
 Understanding of cross-browser compatibility issues and ways to tackle them.
 </li>
 <li>
 Proficient in at least one database technology like MS SQL, MySQL, PostgreSQL, or MongoDB.
 </li>
 <li>
 Understanding and knowledge of programming fundamentals - Clean Code concepts, SOLID principles, Object Oriented Design, unit testing etc
 </li>
 <li>
 Ability to tackle ambitious problems and work independently as well as part of a team
 </li>
 <li>
 Proven problem-solving skills
 </li>
 <li>
 Extensive experience as a Developer in Agile projects
 </li>
 <li>
 Strong sense of ownership and integrity demonstrated through clear communication and collaboration.
 </li>
 <li>
 Experience with an object-oriented language such as C# is a plus
 </li>
 <li>
 Knowledge of Git version control, Jira, DevOps is a plus
 
 
 </li>
 </ul>
 
 Our Commitment to Our People
 
 
 
 Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That&rsquo;s why everything we do is geared toward a sustainable future&mdash;for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
 
 
 Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
 
 
 Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
 
 
 Together, we have the opportunity &ndash; and the power &ndash; to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
 
 
 
 Our Commitment to Inclusion &amp; Belonging
 
 
 
 At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
 
 
 
 Equal Opportunity Employer
 
 
 
 Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
</div>

Engineer I Software Development

Emerson

<div>
 
 Job Description
 
 
 
 
 Job Summary -
 
 
 
 We are looking for a skilled
 
 WPF
 
 ,
 
 C# Developer
 
 with experience in
 
 .Net framework
 
 to join our team and work
 
 on desktop application
 
 . The ideal candidate should have a strong background in software development, problem-solving, and performance optimization.
 
 Experience with C++ is a plus but not mandatory.
 
 
 
 
 In this Role, Your Responsibilities Will Be:
 
 
 
 <ul>
 <li>
 Develop and maintain applications using C# with WPF.
 </li>
 <li>
 Implement MVVM pattern for improving testability, maintainability, and UI evolvability, as well as increased code reusability.
 </li>
 <li>
 Work in Agile process with SCRUM or iterative software development methodologies.
 </li>
 <li>
 Implement multithreading techniques to optimize performance and responsiveness.
 </li>
 <li>
 Working with DevOps related activities
 </li>
 <li>
 Working with Repositories like Git, GitHub, SVN, TFS etc.
 </li>
 <li>
 Debug, troubleshoot, and optimize code for efficiency and scalability.
 </li>
 <li>
 Collaborate with cross-functional teams to design and implement software solutions.
 </li>
 <li>
 Ensure high-quality coding standards ( using tools like StyleCop, ReSharper ), documentation, and best practices.
 </li>
 <li>
 Analyze the requirement and carry out the impact analysis.
 
 
 </li>
 </ul>
 
 Who You Are:
 
 
 
 You are a self-directed and proactive professional who takes the initiative without waiting for detailed instructions, quickly adapts to new technologies and changing requirements, and strategically applies your knowledge to solve complex business problems. You continuously stay current with emerging AI trends, and drive innovation while maintaining a focus on code quality and best practices.
 
 
 
 For This Role, You Will Need:
 
 
 
 <ul>
 <li>
 Strong proficiency in C# programming.
 </li>
 <li>
 Strong expertise in WPF with MVVM pattern for Windows application development.
 </li>
 <li>
 Hands-on experience with LINQ.
 </li>
 <li>
 Expertise in Multithreading and synchronization techniques.
 </li>
 <li>
 Hands-on experience with NUnit testing framework, MOQ, MSTest.
 </li>
 <li>
 Should have experience in working with Agile development environment.
 </li>
 <li>
 Should have experience in working with Jenkins jobs, Git &amp; GitHub Repository.
 </li>
 <li>
 Proficient in end-to-end development of application products from requirement analysis to system study, designing, coding and testing of project.
 </li>
 <li>
 Familiarity with debugging tools and performance optimization techniques.
 
 
 </li>
 </ul>
 
 Preferred Qualifications that Set You Apart:
 
 
 
 <ul>
 <li>
 Experience with C++ is a plus.
 
 
 </li>
 </ul>
 
 Our Culture &amp; Commitment to You
 
 
 
 At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives&mdash;because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
 
 
 We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
</div>

Software Engineer

LotusFlare

<div>
 Job Description and Responsibilities:
 
 
 <ul>
 <li>
 Customer Success: Drive customer satisfaction by ensuring timely and effective resolution of technical issues. Act as an escalation point for complex or high-impact customer concerns
 </li>
 <li>
 Act as the primary point of contact for customers regarding all Support related matters, building trust, understanding their pain points, and ensuring measurable success with our product.
 </li>
 <li>
 Proactively address customer concerns and guide the product and delivery teams to create solutions that meet the customer&rsquo;s unique challenges
 </li>
 <li>
 Design and implement a comprehensive customer success framework for Care Operations, including onboarding, engagement, resolution, and satisfaction, while optimizing processes, tools, and metrics for scalability
 </li>
 <li>
 Collaboration: Work closely with product, engineering, and sales teams to ensure a seamless customer experience. Provide feedback on product improvements based on customer insights
 </li>
 <li>
 Serve as the voice of the customer, providing insights and feedback to the product team to inform development priorities.
 </li>
 <li>
 Reporting &amp; Analytics: Track and report key support metrics such as response time, resolution rate, and customer satisfaction scores. Present performance updates to senior management
 </li>
 <li>
 Operational Excellence: Develop and optimize support processes, workflows, and KPIs to improve efficiency and service quality
 </li>
 <li>
 Training &amp; Development: Implement training programs to keep the team updated on product features, troubleshooting techniques, and customer engagement best practices
 </li>
 <li>
 Serve as the voice of the customer, providing insights and feedback to the product team to inform development priorities.
 
 
 </li>
 </ul>
 Requirements:
 
 
 <ul>
 <li>
 Strong customer service orientation with excellent communication and conflict resolution skills. Have a proven track record of building and scaling customer success programs in a high-growth, technology-focused environment
 </li>
 <li>
 Possess exceptional interpersonal and communication skills, with the ability to build trust and articulate complex ideas clearly.
 </li>
 <li>
 5+ years in technical support or customer success roles, with deep understanding of L3/L2/L1 support functions
 </li>
 <li>
 SaaS Knowledge: Strong understanding of SaaS products, preferably in the customer service or AI/chatbot industry
 </li>
 <li>
 Technical Skills: Familiarity with CRM and support tools (e.g., Jira, Zendesk, Service Now, etc) and knowledge of cloud technologies, APIs, and troubleshooting methodologies
 </li>
 <li>
 Leadership: Proven ability to manage and inspire technical teams
 </li>
 <li>
 Problem-Solving: Analytical mindset with the ability to diagnose and resolve technical issues quickly
 </li>
 <li>
 Demonstrate the ability to manage multiple priorities in a fast-paced, evolving environment
 </li>
 <li>
 Possess a data-driven mindset with the ability to analyze and interpret customer data to drive decisions
 
 
 </li>
 </ul>
 Recruitment Process:
 
 
 <ul>
 <li>
 HR Interview followed by 4-5 Technical Interviews
 
 
 </li>
 </ul>
 Benefits we have for you:
 
 
 <ul>
 <li>
 Competitive salary package
 </li>
 <li>
 Paid lunch (In the office)
 </li>
 <li>
 Private healthcare
 </li>
 <li>
 Yearly bonus
 </li>
 <li>
 Training and workshops
 
 
 </li>
 </ul>
 
 About
 
 
 
 At LotusFlare, we attract and keep amazing people by offering two key things:
 
 
 <ul>
 <li>
 Purposeful Work: Every team member sees how their efforts make a tangible, positive difference for our customers and partners
 </li>
 <li>
 Growth Opportunities: We provide the chance to develop professionally while mastering cutting-edge practices in cloud-native enterprise software
 
 
 </li>
 </ul>
 LotusFlare employees join and remain at LotusFlare for two simple reasons. First, they can see immediately that their work makes a positive impact on LotusFlare customers, and second, they grow on a personal level by developing best practices and experience in cloud-native enterprise software. LotusFlare Founder and CEO Sam Gadodia believes that if you want to make an impact and change industries for the better, you should consider joining LotusFlare.
 
 
 LotusFlare has always been about making an impact through software products and changing industries for the better by simplifying technology so as to simplify the customer experience. Founded by the team that helped Facebook reach over one billion mobile users, LotusFlare was born out of a vision to make the mobile internet accessible and affordable to people in parts of the world who often did not have access.
 
 
 From this initial work, LotusFlare&rsquo;s mission now is to design, build and continuously advance a cloud-native digital commerce and monetization platform that simplifies technology and customer experience to deliver valuable outcomes to enterprises. This platform provides the software product foundation for the company&rsquo;s main offering, the LotusFlare Digital Network Operator&reg; Cloud. LotusFlare DNO&trade; Cloud is a digital commerce and monetization managed service that serves as a digital BSS to deliver valuable business outcomes for communications and media services providers.
 
 
 LotusFlare looks for people all around the world who are passionate in their aim to make an impact and change industries for the better by simplifying technology. Headquartered in the heart of Silicon Valley with offices in EMEA and APAC, LotusFlare serves Verizon, T-Mobile, Globe Telecom, MPIC, Digi, DISH Networks, Permata Bank, Singtel, Digicel, Supercell, and other leading enterprises around the world.
 
 
 LotusFlare Website and Social Media
 
 
 <ul>
 <li>
 Website: www.lotusflare.com
 </li>
 <li>
 LinkedIn: https://www.linkedin.com/company/lotusflare
 </li>
 <li>
 Instagram: https://www.instagram.com/lifeatlotusflare/
 </li>
 <li>
 Twitter: https://twitter.com/lotus_flare
 
 
 </li>
 </ul>
 Nomad website and social media
 
 
 <ul>
 <li>
 Website: https://www.getnomad.app/
 </li>
 <li>
 LinkedIn: https://www.linkedin.com/company/realnomadtravel/
 </li>
 <li>
 Instagram: https://www.instagram.com/realnomadtravel/
 </li>
 <li>
 Twitter: https://twitter.com/realnomadtravel/
 
 
 </li>
 </ul>
 LotusFlare Contacts:
 
 
 jyoti.mahadik@lotusflare.com
 
 
 snehal.solankar@lotusflare.com
 
 
 Powered by JazzHR
 
 
 ZxMnyjE2nj
</div>

Care Success Manager

Turing

<div>
 
 A leading US-based company is looking for candidates with strong analytical and English comprehension skills. The ideal candidate should have the ability to read, summarize, and break down large content into smaller logical blocks, conduct research online, validate claims made in the content through online research, and work with the LLM (Large Language Models) to solve puzzles! Your role is critical in helping fine-tune and improve large language models (like gpt), and will make you an expert on how to leverage AI to be a better analyst. This is your chance to future-proof your career in an AI-first world!
 
 
 
 
 
 
 What Does Day-to-day Look Like :
 
 
 
 Your role involves analyzing and creating scenarios to improve LLM models. You'll provide correct answers and explanations to help models learn from their mistakes. Here are a few examples:
 
 <ul>
 <li>
 Based on a given distribution of sales by month across locations, could you analyze which location has grown the most? (Hint: what time period should we look at? should we account for sudden variability at the beginning?)
 </li>
 <li>
 In a small town, there are four distinct neighborhoods: Oak, Pine, Maple, and Elm. A postman is assigned to deliver mail and can only deliver to two neighborhoods in one day, with certain rules (e.g. Oak is always visited before Pine). If he delivers to Oak and Elm on the first day, which neighborhoods does the carrier deliver to on the second day?
 </li>
 </ul>
 
 
 
 
 
 Note:
 
 No other prior specialized domain experience is needed.
 
 
 
 
 
 
 Requirements :
 
 
 <ul>
 <li>
 English Proficiency: High level of reading and writing comprehension in English.
 </li>
 <li>
 Analytical Skills: Good research and analytical skills.
 </li>
 <li>
 Feedback Skills: Ability to provide constructive feedback and detailed annotations.
 </li>
 <li>
 Creative Thinking: Creative and lateral thinking abilities.
 </li>
 <li>
 Independence: Self-motivated and able to work independently in a remote setting.
 </li>
 <li>
 Commitment: Available for up to 40 hours/week during US business hours.
 </li>
 <li>
 Technical Setup: Desktop/Laptop set up with a good internet connection.
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications :
 
 
 <ul>
 <li>
 Bachelor's degree in Engineering, Literature, Journalism, Communications, Arts, Statistics, or related field, or equivalent experience in these areas.
 </li>
 <li>
 Professional writing experience in roles such as business analyst, research analyst, copywriter, journalist, technical writer, editor, or translator.
 </li>
 <li>
 Proficiency in Excel and Google Suite.
 </li>
 </ul>
 
 
 
 
 
 Benefits :
 
 
 <ul>
 <li>
 Competitive compensation based on experience and expertise.
 </li>
 <li>
 This is a contractual role with flexible working hours and remote work environment.
 </li>
 <li>
 Opportunity to work on cutting-edge AI projects with leading LLM companies.
 </li>
 <li>
 Potential for contract extension based on performance and project needs.
 </li>
 </ul>
 
 
 
 
 
 Application Process :
 
 
 <ul>
 <li>
 Shortlisted analysts may be asked to complete an assessment.
 </li>
 <li>
 If you clear the assessment, you will be contacted for contract assignments with expected start dates, durations, and end dates.
 </li>
 <li>
 Some contract assignments require fixed weekly hours, averaging 20/30/40 hours per week for the duration of the contract assignment.
 </li>
 </ul>
</div>

Remote Business Analyst - 20929

Capgemini

<div>
 
 Job Description
 
 
 
 Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.
 
 
 <ul>
 <li>
 Applies scientific methods to analyse and solve software engineering problems.
 </li>
 <li>
 He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.
 </li>
 <li>
 His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.
 </li>
 <li>
 The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.
 </li>
 <li>
 The software engineer collaborates and acts as team player with other software engineers and stakeholders.
 
 
 </li>
 </ul>
 JD :
 
 
 <ul>
 <li>
 Strong in C++ / C++ 11 (3+ years)
 </li>
 <li>
 1+ years of experience in Python
 </li>
 <li>
 Understanding of Design pattern
 </li>
 <li>
 Knowledge of Qt
 </li>
 <li>
 Working knowledge of Linux OS
 
 
 </li>
 </ul>
 Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders.
</div>

Software Engineer - C++, Python

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