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engineer technical support center

Tata Communications

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Taking ownership of customer issues reported, solving their problems through by providing resolution.
 </li>
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 Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues.
 </li>
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 Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
 </li>
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 Ensure SLA are achieved &amp; work proactively to maintain the same.
 
 
 </li>
 </ul>
 Responsible for operation and maintenance of network equipment (fault, configuration, alarm, performance, security).
 
 
 Ensures efficient technical customer service delivery as per SLAs.
 
 
 Manages Technical Support Center and escalation desk/tickets for NOC and SOC issues.
 
 
 Reviews and resolves L3/L4 incidents to maintain network efficiency and availability.
 
 
 Provides technical support for installations, maintenance, upgrades, and repairs across IP, Transport, Voice, Mobility, and ATM services.
 
 
 Monitors network traffic and performance to minimize transmission interruptions.
 
 
 Oversees vendor performance, especially during critical incidents and SLA breaches..
 
 
 Resolves network and SOC issues effectively and in a timely manner.
 
 
 Drives initiatives for network facility enhancements and operational efficiencies.
 
 
 Establishes tools and procedures for network performance monitoring.
 
 
 Desired Skill sets
 
 
 <ul>
 <li>
 Demonstration of problem-solving skills
 </li>
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 Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
 </li>
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 Maintain awareness of latest technologies in the domain
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 </ul>
</div>

Engineer - Technical Support Center

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Taking ownership of customer issues reported, solving their problems through by providing resolution.
 </li>
 <li>
 Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues.
 </li>
 <li>
 Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
 </li>
 <li>
 Ensure SLA are achieved &amp; work proactively to maintain the same.
 
 
 </li>
 </ul>
 Desired Skill sets
 
 
 <ul>
 <li>
 Demonstration of problem-solving skills
 </li>
 <li>
 Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
 </li>
 <li>
 Maintain awareness of latest technologies in the domain
 </li>
 </ul>
</div>

<div>
 
 Entity:
 
 
 
 Production &amp; Operations
 
 
 
 Job Family Group:
 
 
 
 Engineering Group
 
 
 
 Job Description:
 
 
 
 bp Technical Solutions India (TSI) center in Pune, strives to build on bp&rsquo;s existing engineering and technical strengths to deliver high quality services to its hydrocarbons and new energy businesses worldwide. TSI brings together diverse engineering capability to provide technical services across a range of areas including engineering, maintenance, optimization, data processes, projects and subsurface, to deliver safe, affordable and lower emission energy, while continuously innovating how we work.
 
 
 At bp, we&rsquo;re reimagining energy for people and our planet. We&rsquo;re leading the way in reducing carbon emissions and developing more balanced methods for solving the energy challenge. We&rsquo;re a team with multi-layered strengths of engineers, scientists, traders and business professionals determined to find answers to problems.
 
 
 And we know we can&rsquo;t do it alone. We&rsquo;re looking for people who share our passion for reinvention, to bring fresh opinions, ambition, and to challenge our thinking in our goal to achieve net zero!
 
 
 
 Let Me Tell You About The Role
 
 
 Role Synopsis:
 
 
 The Site Projects Engineering Manager - TSI will join the site projects organization to oversee and lead the bpTSI-based discipline engineering team. They and their team will need to provide engineering expertise, oversight, judgment and support to projects across all the site projects locations. This will include guiding the engineers as they oversee the design, verification and interfaces with the engineering design contactor, project management and procurement.
 
 
 The role is Pune-based but might require some contractor-facing work at major engineering contractor office locations in India
 
 
 
 What You Will Deliver
 
 
 <ul>
 <li>
 Provide centralized engineering leadership for the discipline engineers supporting the P&amp;O bp Solutions Site Projects.
 </li>
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 Balance demand and workload for engineers who support more than one location
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 Interface with the bpS Discipline Leads based in TSI on engineer performance
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 Interface with all of the Site Projects EMs at their respective locations
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 Actively support recruiting of discipline engineers for the team
 </li>
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 Ensure there is cross-discipline consistency across all site projects being supported by the TSI-based engineers
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 Coach discipline engineers on the projects engineering guide and PDCP
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 Responsible as Site Projects Engineering Manager for the Terminals and Pipelines (T&amp;P) projects.
 </li>
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 Responsible for driving engineering quality and addressing engineering quality related issues. This includes identifying non-conformances and resolving actions.
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 Conduct engineering self-verification, oversight and audit activities of both BP and engineering contractors.
 </li>
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 As needed, support performance management of both bp and engineering contractors through implementation, measurement, and analysis of relevant KPI&rsquo;s to drive continuous improvement
 </li>
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 Support the Site Projects Team and Engineering Contractor(s) to deliver engineering scopes in front-end loading stages (FEL) and Detailed Engineering of projects, including to:
 </li>
 <li>
 Coach discipline engineers on ways of working within bp&rsquo;s project processes
 </li>
 <li>
 Interface with S&amp;OR on deviations (as requested)
 </li>
 <li>
 work with engineering contractor(s) to verify they are performing required activities in line with project schedules, and assist bp&rsquo;s Site Projects Engineering Managers in contract performance management
 </li>
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 Ensure that engineering contractor(s) apply bp&rsquo;s Engineering Practices in engineering designs
 </li>
 <li>
 determine risks to project delivery and ensure adequate risk mitigation plans are in place
 </li>
 <li>
 provide expertise to project MoCs (as needed)
 </li>
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 Responsible for engineering risk management for T&amp;P projects. Drive decisions by balancing business drivers with design alternatives
 
 
 </li>
 </ul>
 
 What You Will Need To Be Successful
 
 
 
 Must have educational qualifications:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s Degree in relevant Engineering subject (including Chemical, Process, Electrical, Mechanical)
 
 
 </li>
 </ul>
 
 Preferred education/certifications:
 
 
 
 <ul>
 <li>
 Chartered Engineer or registered professional engineer
 
 
 </li>
 </ul>
 
 Minimum years of relevant experience:
 
 
 
 <ul>
 <li>
 15+ years in oil and gas/petrochemical/ refining/ chemical or equivalent, with minimum five (5) years&rsquo; experience of Engineering work in Capital projects. Strong preference will be given to experience in brownfield projects.
 
 
 </li>
 </ul>
 
 Total years of experience
 
 :
 
 
 <ul>
 <li>
 15+ Years
 
 
 </li>
 </ul>
 
 Must have experiences/skills:
 
 
 
 <ul>
 <li>
 Required experience and working knowledge of the following:
 </li>
 <li>
 Management of a team of engineers
 </li>
 <li>
 Risk management processes, including being able to guide others through a risk-based decision process
 </li>
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 Process safety processes, including Design Hazard Management, Management of Change and Inherently Safer Design.
 </li>
 <li>
 General understanding of the project stages including what is accomplished in each
 </li>
 <li>
 Management of engineering design contractors
 </li>
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 Engineering specifications, including international industry codes &amp; standards.
 </li>
 <li>
 Requirements of the procurement process
 </li>
 <li>
 Strong technical knowledge and experience with engineering, maintenance and operation of equipment and/or systems. This can include troubleshooting support, reliability, obsolescence and equipment lifecycle issues in oil &amp; gas processing facilities
 </li>
 <li>
 Detailed understanding of FEL-3 and Detailed Engineering on projects
 </li>
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 Ability to communicate effectively with all levels of the project team, contractors and project leadership.
 </li>
 <li>
 Track record of improving safety and reliability at an industrial facility, preferably oil/gas/petrochemical processing through engagement and influence
 </li>
 <li>
 Developing and building networks and respects the contribution of others. Demonstrated ability to manage multiple priorities and possesses good organization, facilitation and group coordination skills
 
 
 </li>
 </ul>
 
 Good to have experiences/skills:
 
 
 
 <ul>
 <li>
 Experience in an operational environment, brownfield modifications, front end engineering, scoping, technical evaluation
 </li>
 <li>
 Experience of working with remote team and collaborative approach to delivery
 </li>
 <li>
 Proven track record in cross-functional engineering improvements
 </li>
 <li>
 Consistently delivers results under pressure
 
 
 </li>
 </ul>
 
 You will work with
 
 
 
 <ul>
 <li>
 bp Solutions Site Projects Teams
 </li>
 <li>
 Site Projects Engineering Managers
 </li>
 <li>
 Engineering Discipline Lead &ndash; Site Projects
 </li>
 <li>
 Engineering Contractor(s)
 </li>
 <li>
 bp Discipline Engineers
 </li>
 <li>
 Operations personnel
 </li>
 <li>
 Refinery and Production Teams
 
 
 </li>
 </ul>
 
 Shift
 
 
 
 Working hours (2 &ndash; 11 pm) to interface with all teams
 
 
 
 % travel requirements
 
 
 
 10%
 
 
 At bp, we provide the following environment &amp; benefits to you:
 
 
 Life &amp; health insurance, medical care package
 
 
 Flexible working schedule: home office up to 2 days / week, based on team agreement
 
 
 Opportunity to build up a long-term career path and develop your skills with a wide range of learning options
 
 
 Family friendly workplace e.g.: parental leave, Mother-baby room
 
 
 Employees&rsquo; wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
 
 
 Possibility to join our social communities and networks
 
 
 Assets like phone and company laptop are provided from the first day of employment with other equipment if requested
 
 
 Why Join our team?
 
 
 At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly. Diversity Statement: At bp, we provide an excellent environment and benefits such as an open and inclusive culture, a great work-life balance, tremendous learning and development opportunities to craft your career path, life and health insurance, medical care package and many others!
 
 
 Diversity sits at the heart of our company and as an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place. We do not discriminate based on race, religion, colour, national origin, gender and gender identity, sexual orientation, age, marital status, veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
 
 
 
 Travel Requirement
 
 
 
 Up to 10% travel should be expected with this role
 
 
 
 Relocation Assistance:
 
 
 
 This role is eligible for relocation within country
 
 
 
 Remote Type:
 
 
 
 This position is not available for remote working
 
 
 
 Skills:
 
 
 
 Anomaly assessment and management, Defect Elimination, Equipment criticality assessment, Equipment maintenance and inspection strategies, FAT and commissioning, Fatigue Analysis, Fitness for Service, Flanged joint, Integrity Management, Mechanical seals and support systems, Monitoring and data interpretation, Piping, hoses and tubing, Piping vibration, Pressure systems regulatory requirements, Pressure Vessels, Selection and design of pipeline equipment, Stress analysis for integrity and leakage, Valves used for isolation, Wind Turbines
 
 
 
 Legal Disclaimer:
 
 
 
 We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp&rsquo;s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
 
 
 If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
</div>

Site Projects Engineering Manager - TSI

Capgemini

<div>
 
 Job Description
 
 
 
 Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.
 
 
 <ul>
 <li>
 Applies scientific methods to analyse and solve software engineering problems.
 </li>
 <li>
 He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.
 </li>
 <li>
 His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.
 </li>
 <li>
 The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.
 </li>
 <li>
 The software engineer collaborates and acts as team player with other software engineers and stakeholders.
 
 
 </li>
 </ul>
 JD :
 
 
 <ul>
 <li>
 Strong in C++ / C++ 11 (3+ years)
 </li>
 <li>
 1+ years of experience in Python
 </li>
 <li>
 Understanding of Design pattern
 </li>
 <li>
 Knowledge of Qt
 </li>
 <li>
 Working knowledge of Linux OS
 
 
 </li>
 </ul>
 Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders.
</div>

Software Engineer - C++, Python

<div>
 
 Job Description
 
 
 
 Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.
 
 
 <ul>
 <li>
 Applies scientific methods to analyse and solve software engineering problems.
 </li>
 <li>
 He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.
 </li>
 <li>
 His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.
 </li>
 <li>
 The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.
 </li>
 <li>
 The software engineer collaborates and acts as team player with other software engineers and stakeholders.
 
 
 </li>
 </ul>
 Position Specific Duties -
 
 
 4-6 years of experience in Embedded domain in which 3+ working experience in Microcontrollers, Embedded C
 
 
 Working experience in Base Software integration &amp; Fixing the issues, Low Level drivers, FuSa
 
 
 Understanding of Real Time Operating Systems (RTOS) concepts, Python exposure
 
 
 Exposure to Communic
 
 
 Required Skills are- Contribute to designing, developing Embedded software for functional requirements
 
 
 Follow SDLC - Requirements, Concept design, Work product reviews, Unit / Functional testing
 
 
 This position will work in a Scrum Team and would follow defined Agile software developer
 
 
 Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders.
</div>

Software Engineer - Embedded C

<div>
 
 Job Description
 
 
 
 Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.
 
 
 <ul>
 <li>
 Applies scientific methods to analyse and solve software engineering problems.
 </li>
 <li>
 He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.
 </li>
 <li>
 His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.
 </li>
 <li>
 The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.
 </li>
 <li>
 The software engineer collaborates and acts as team player with other software engineers and stakeholders.
 
 
 </li>
 </ul>
 Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders.
 
 
 
 Job Description - Grade Specific
 
 
 
 Has more than a year of relevant work experience. Solid understanding of programming concepts, software design and software development principles. Consistently works to direction with minimal supervision, producing accurate and reliable results. Individuals are expected to be able to work on a range of tasks and problems, demonstrating their ability to apply their skills and knowledge. Organises own time to deliver against tasks set by others with a mid term horizon. Works co-operatively with others to achieve team goals and has a direct and positive impact on project performance and make decisions based on their understanding of the situation, not just the rules.
</div>

Software Engineer

<div>
 
 Job Description
 
 
 
 Position Specific Duties - Develop, code, configure, and test programs, applications and systems
 
 
 Experience developing JavaScript frontend solutions leveraging the React JavaScript library
 
 
 Define logic, create and develop algorithms, analyze complex problems, and meet end user UI requirements
 
 
 Full life-cycle software development experience in regard to the technical implementation of software products for order management solutions
 
 
 Required Skills are- Full stack Developer experience with React, Java, Spring and RESTful APIs &amp; experience on AWS
 
 
 Experience working in an Agile Environment
 
 
 Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders.
</div>

Software Engineer - Java Fullstack

Explore 169+ Engineer technical support center in Pune this September. Find roles across top companies and apply now to boost your career.

169 engineer technical support center jobs IN Pune

Engineer - Technical Support Center

Engineer - Technical Support Center

Site Projects Engineering Manager - TSI

Software Engineer - C++, Python

Software Engineer - Embedded C

Software Engineer

Software Engineer - Java Fullstack