technical support engineer Jobs in Mumbai India

technical support engineer

desktop support engineer

Jio Platforms Limited (JPL)

<div>
 
 
 Job Accountabilities
 
 
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 First level support to end users based on Knowledge base available
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 Provide desktop and Laptop support.
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 Basic installation and uninstallation of all desktop applications
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 Handling ITSM Tool and Allocating the tickets to the right resolver group
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 Providing Support for MAC related calls
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 Providing Support for Mobile Device
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 Installation of Business-related software
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 Ensuring Software Compliance in all the End User Devices
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 </ul>
 
 
 
 
 
 Skills Required (Knowledge and Skills)
 
 
 <ul>
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 Hardware &amp; OS knowledge
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 Software application knowledge,
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 ITIL Knowledge
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 Good Communication Skills
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 Basic Knowledge of Network,
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 Apple products
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 -MCSE or similar
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 </ul>
 
 
 
 
 
 
 
 
 
 
 
 Key Attributes (Experience and Qualifications)
 
 
 
 
 
 <ul>
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 BE / B.Tech / B Sc-IT
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 Preference will be accorded to candidates having completed certifications in MCSA/ MCSE.
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 </ul>
 
 
</div>

Desktop Support Engineer

HDFC Bank

<div>
 
 
 Job Purpose
 
 
 
 We are seeking a highly skilled Operations Engineer to join our team. As the Lead Production Operations Engineer, you will work with a team of operations engineers and ensure that our systems and infrastructure are reliable, scalable, and secure. You will work closely with development, SRE and security teams to ensure that our applications and infrastructure are performing at optimal levels and can meet the demands of our customers.
 
 
 
 
 
 
 Job Responsibilities (JR) :
 
 
 <ul>
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 Work with a team of operations engineers and ensure that the team is operating efficiently and effectively
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 Ensure that systems and infrastructure are reliable, scalable, and secure by implementing best practices and monitoring for potential issues
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 Work closely with development and security teams to ensure that applications and infrastructure are performing at optimal levels
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 Identify and mitigate potential risks and issues that may arise
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 Stay current with the latest technologies and best practices in the field
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 Communicate effectively with internal and external stakeholders
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 Work as an L3 operations engineer and work with vendor managed L1/L2
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 </ul>
 
 
 
 
 
 Skills:
 
 
 
 
 Application support, Networking Experience, DevOps, GCP, Kubernetes , Dynatrace
 
 
 <ul>
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 10 to 15 years of overall experience with minimum 7 plus years of production support experience on GOOGLE cloud
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 3 -5 years of hands-on experience in Kubernetes
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 7 + years relevant professional experience in the areas of application support, technical customer support, problem management
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 Basic understanding/exposure to SRE
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 Hands-on experience in Logging, Alerting and Monitoring solutions (ELK, Prometheus, Grafana,Dynatrace )
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 Experience with containerization technologies ( Podman/containerd, Kubernetes)
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 Should have experience in GCP Services - Compute(CE, AE, CF, GKE, CR, pub/Sub), Storage, Cloud Build
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 Should have experience in GCP Networking fundamentals (VPC, VPN, Peering, Interconnect)
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 Should have experience in GCP Security fundamentals (IAM, Service Accounts, Workload Identity)
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 Should have experience in Container Orchestration
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 Good to have knowledge of micro-service application
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 Should have experience in Container Registry - GCR
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 Experience in setting up of Load Balancer, Auto Scaling, databases, firewall rules etc.
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 Working knowledge of Backup and Recovery methodology and implementations on GCP.
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 </ul>
 
 
 
 
 
 
 Mandatory Prerequisites-
 
 
 
 <ul>
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 ITIL Experience
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 From Production environment with L3 application support
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 Cloud Infra Knowledge of Technical Domain - Cloud, App support &amp; Mobile Banking application
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 From BFSI Domain - Banking
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 24*7 Support Window
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 </ul>
 
 
</div>

Senior - Production Operations Engineer

Reliance Industries Limited

<div>
 
 Job Description
 
 
 
 
 Job Role:
 
 Buyer
 
 
 
 Job Role ID
 
 
 
 
 SECTION I: BASIC INFORMATION ABOUT THE JOB ROLE
 
 
 
 
 Job Role Variant:
 
 Contracts Engineer
 
 
 
 Manager Job Position:
 
 Contracts Manager
 
 
 
 Job Position ID
 
 
 
 
 Value Stream:
 
 Money, Materials &amp; Compliance
 
 
 
 Job Family:
 
 Procurement &amp; Contracts
 
 
 
 Sub-Job Family:
 
 Procurement &amp; Contracts
 
 
 
 Grade/Level
 
 
 
 
 Location:
 
 
 
 
 SECTION II: PURPOSE OF THE ROLE
 
 
 
 To support the end-to-end contract lifecycle execution i.e. pre and post-award management by understanding requirements, identifying pre-qualified vendors, tender preparation, inviting bids, technical &amp; commercial negotiation in line with RIL standards aligned to Procurement &amp; Contracting (P&amp;C) objectives and guidelines
 
 
 
 SECTION III: KEY RESPONSIBILITIES AND ACCOUNTABILITIES OF THE ROLE
 
 
 
 
 Responsibilities
 
 
 
 Pre-Award Management
 
 
 <ul>
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 Assist Category / Contract Manager in sourcing of critical contracts by selection and evaluation of vendors; find target vendors based on brief of package, planning for assigned items as per the target timelines, and preparation of contracting plan in compliance with agreed terms and conditions
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 Support the thorough pre-qualification of vendors by specifying sourcing events, conducting technical validation with help from internal stakeholders
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 Develop Internal Cost Estimates as per defined procedures and processes
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 Float RFQ via the digital RFX systems and arrange RFQ clarification meetings as required
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 Study offers from vendors, and prepare a comparative statement to aid in selection of vendors, optimization of price and other commercial terms
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 Participate in commercial negotiation meetings, negotiate and finalize price as per scope given
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 Highlight any major commercial or contractual risks or issues to the relevant authority and work on developing optimum solution as per Contract procedures and standards
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 Focus on usage of technological tools like e-auction and reverse auction to improve efficiency and transparency
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 Ensure generation of Purchase Order (PO) as per established procedures &amp; processes
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 Use the SAP system optimally to drive efficiency and cost optimization
 
 
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 </ul>
 Post-Award Management
 
 
 <ul>
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 Set up Kick-Off Meeting (KOM) with internal stakeholders and vendors
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 Ensure timely expedition for mobilisation of resources as per contract requirements and attend periodic progress review meetings
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 Participate in vendor sites visits to ensure compliance with agreed contractual terms &amp; conditions
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 Gather feedback from contractor, expediting team, and supplier to identify areas of improvements and implement resolutions as per plan
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 Implement change management processes effectively as per set guidelines, procedures and standards and seek approval for extension of time, and variation in quantity
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 Coordinate with internal stakeholders i.e., project engineers, plant engineers FC&amp;A for resolution of issues as performance security payments, GST queries etc.
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 Review received claims and submit to Engineer In Charge (EIC), arrange various meetings, coordination for documentation as required to ensure timely settlement of claims
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 Identify possible areas of dispute amongst the vendors, contractor(s) take the necessary proactive measures as per the established procedures and guidelines
 
 
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 </ul>
 Supplier Relationship
 
 
 <ul>
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 Engage with vendors on a regular basis to share organizational requirements and work on the identified constraints
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 Gather feedback from Engineer In-Charge (EIC) and supplier, analyse the feedback and share consolidated reports to Project Category Manager and respective Contracts Lead to ensure system of continuous improvement
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 Ensure vendor performance as per end-user needs, identify areas of improvements, and share recommendations with Contract Manager as per overall goals and objectives
 
 
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 </ul>
 Policies, Processes and Procedures
 
 
 <ul>
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 Support the Contract Manager in creating the Procurement Strategy &amp; supporting in execution of overall contracts plan
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 Conduct day-to-day contract activities and follow all relevant policies, processes, standard operating procedures and instructions so that contract work is carried out in a consistent and controlled manner
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 Keep self abreast with leading practices, market trends, market suppliers and contribute to the identification of continuous improvement of procurement systems, processes and procedures
 
 
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 </ul>
 
 SECTION IV: SUCCESS METRICS
 
 
 
 <ul>
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 Ordering of contracts within timeline &amp; approved budget
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 Change Management within stipulated timelines
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 Claims Management
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 Major Ordering through ARC (Annual Rate Contracts) - Applicable for O&amp;M Team only
 
 
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 </ul>
 
 SECTION V: OPERATING NETWORK
 
 
 
 
 Internal:
 
 P&amp;C, Construction Managers, Project Management Team, FC&amp;A, HR &amp; IR, Engineering Teams, Legal
 
 
 
 External:
 
 Vendors, Consultants
 
 
 
 SECTION VI: KNOWLEDGE AND COMPETENCIES
 
 
 
 
 Education Qualifications
 
 
 
 <ul>
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 Bachelor in Engineering or Technology
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 Masters in Business Administration (Desirable)
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
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 4 to 6 years of experience in construction, operations, maintenance, exploration sites or similar field
 
 
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 </ul>
 
 Functional / Behavioural Competencies Required To Execute The Role
 
 
 
 Functional Competencies
 
 
 <ul>
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 Techno-commercial acumen
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 Knowledge of Cost Estimation
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 Market Intelligence
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 Knowledge of working on platforms as SAP or equivalent
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 Legal understanding of contractual terms
 
 
 </li>
 </ul>
 Behavioral Competencies
 
 
 NA
 
 
 
 SECTION VII: CAREER MOVEMENTS
 
 
 
 
 Feeder Roles:
 
 Graduate Engineer Trainee
 
 
 
 Possible Next Role Movement:
 
 Sr. Contracts Engineer
</div>

Contracts Engineer

<div>
 
 We at Jio are hiring for International Long Distance Engineer Surveillance and L1 FM IP (24*7) for Navi Mumbai Location.
 
 
 
 
 
 
 Key requirements are
 
 
 <ol>
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 Education : B.E in Electronics &amp; Engineering / Computer Engineering / Information Technologies/Computer Science
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 Experience of 8- 12 years
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 </ol>
 
 
 
 
 
 Job Description
 
 
 <ol>
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 Troubleshoot network cases and customer service cases escalated by L1 Engineer
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 Perform analysis and diagnosis on complex networking problems, identify issues and resolve faults.
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 Proactively analysis Internet traffic pattern &amp; backbone links utilization and do traffic optimization best available path.
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 Liaise with Planning team, Billing team , NLD TAC ,IP Transit service Provider, Internet Exchange, Private Peers, ILD Transport team and Global PoP Engineers to manage and clear Network / IP Products related faults.
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 Communicate with L1 engineer /ILDPoP Engineers / RHE engineers and escalate where necessary both internally and externally in order to meet SLAs
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 Train newly joined L1 engineer and Share knowledge on ILD network
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 Maintain MTTR,MTTN,RFO,RCA and Service reports to the customers as per the KPI
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 Follow Global work instructions to all laid down procedures and ensure service quality.
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 Handle escalations and be a focal point to all IP network related queries.
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 Participate in Planned works Impact analysis before performing Planned event Schedule.
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 Maintain proper documentation of Lesson Learn, repeated cases, Internet traffic analysis.
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 Additional responsibility to manage DCN network , International Roaming and Voice setup.
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 Initiate and take part in planned restoration and normalization activities as per laid down procedure.
 </li>
 </ol>
 
 
 Key Deliverables
 
 
 <ol>
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 Reduce downtime on network related fault by providing workarounds and alternatives.
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 Resolve / Restore traffic impacted customer services within define MTTR
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 Execute scheduled planned work in Switches ,Routers at all domestic &amp; international POP locations .
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 Maintain MTTN and MTTR as per defined SLA
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 Emergency provisioning work on receipt of works order
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 Complete Major/Minor planned event activity within maintenance window
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 Alarm Management as per set KQI and levels in technical support.
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 A self-starter able to work independently but comfortable working in a team environment.
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 ILD NW Node Availability for service
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 ILD PoP/GW Availability for service
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 1.1ILD Link availability for service
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 IPBB and IPT Availability
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 Team development &amp; Skill upgradation
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 </ol>
 
 
 
 
 
 Skill Sets
 
 
 <ol>
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 Working experience in Core NOC operations in Global domain.
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 Technical competence in Cisco, Juniper routers and switches and Firewalls
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 Basic understanding of Transport /Voice/International Roaming Network
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 Certification : CCNA/CCNP ( Routing &amp; Switching)
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 Hands-On experience on Routing &amp; Switching and routing protocols BGP /ISIS/OSPF/MPLS/Class of Services/Firewall
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 Traffic engineering , routing Policy
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 Cisco ASR9K ,1K, Nexus Switch and Firewall
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 Good analytical and problem-solving skills
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 A self-starter able to work independently but comfortable working in a team environment.
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 Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources
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 </ol>
</div>

International Long Distance Engineer Surveillance

Sulzer

<div>
 Mechanical Design Engineer - Full Time - Navi Mumbai, India
 
 
 
 Sulzer offers you a wealth of opportunities to drive your career into the direction that you want, depending on your skills and interests. We invite you to apply if you are ready to take the next step.
 
 
 
 We are looking for a Mechanical Design Engineer
 
 
 
 Your main tasks and responsibilities:
 
 
 
 <ul>
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 Contribute in the team-work developing detailed solutions within the concept
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 Creating CAD models for the product ranges (parts &amp; assemblies)
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 Create 3D Models, Manufacturing Drawing for the parts and assemblies
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 Generate support documentations from CAD (as applicable) like exploded views, Dim-drawings, P&amp;ID etc.
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 Generate pictures from CAD to be used in manuals
 
 
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 </ul>
 
 To succeed in this role, you will need:
 
 
 
 Work experience: Minimum of 3 years of experience in Mechanical Design Engineering
 
 
 <ul>
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 Experience in Sheet metal Design, Knowledge of manufacturing methods, limitations, Laser cutting and nesting principles, Welding of sheet metal parts, Understanding of mechanisms: bearings, lubrication. Experience in technical documentation preferably in mechanical equipment industry
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 Knowledge of Sheet metal modules in CAD (Inventor), Vault. Knowledge of Fusion team will be added advantage.
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 Basic knowledge of systematic approach to risk management, like FMEA.
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 Capability to make simple strength calculations. Good knowledge of GD&amp;T
 
 
 </li>
 </ul>
 
 What we offer you:
 
 
 
 <ul>
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 22 vacation days + 9 days Casual leave + 8 days Sick Leave + 13 days Festival holidays
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 Defined contribution pension scheme
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 Hospitalization insurance benefit
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 On-site car parking
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 Subsidized cafeteria
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 Long service award
 
 
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 </ul>
 No visa or work permit support can be provided for this role.
 
 
 Job Location - Airoli, Navi Mumbai
 
 
 
 Do you have a question about the role?
 
 
 
 Reach out to Shraddha Kokate at Shraddha.Kokate@sulzer.com or Hiring Manager &ndash; Praveen Agrawal.
 
 
 You apply with your employee profile in SuccessFactors, make sure you complete the relevant sections before submitting your application.
 
 
 We encourage you to inform your current people manager when you apply for a new role within Sulzer.
 
 
 We are looking forward hearing from you!
</div>

Mechanical Design Engineer

NEC Software Solutions (India)

<div>
 
 Full-time
 
 
 
 
 Company Description
 
 
 
 
 NEC Software Solutions (India)
 
 
 
 On 1st July 2021, Rave Technologies became NEC Software Solutions India. This change brought us under the global NEC Corporation brand. We are proud to be part of an organization with 122 years of experience in evolution with technology and innovation.
 
 
 We have more than 30 years of experience in providing end-to-end IT services across the globe and have earned a reputation for delighting our customers by consistently surpassing expectations and helping them deliver robust, market-ready software products that meet the highest standards of engineering and user experience. Supported by more than 1300 exceptionally talented manpower, we are a hub for offshore support and technology services.
 
 
 We work with diverse industry verticals which include publishing, media, financial services, retail, healthcare, and technology companies around the world. Our customers range from two-person startups to $bn listed companies.
 
 
 For more information, visit at www.necsws.com/india.
 
 
 
 About NEC Corporation
 
 
 
 NEC Corporation is a Japanese multinational information technology and electronics company, headquartered in Tokyo, Japan. It is recognized as a Top 50 Innovative Company globally and the NEC Group globally provides Solutions for Society that promote the safety, security, fairness, and equality of society. Their main goal is to help create a safer society with their innovations in technologies.
 
 
 NEC Corporation has established itself as a leader in the integration of IT and network technologies while promoting the brand statement of Orchestrating a brighter world. NEC enables businesses and communities to adapt to rapid changes taking place in both society and the market as it provides for the social values of safety, security, fairness, and efficiency to promote a more sustainable world where everyone has the chance to reach their full potential.
 
 
 For more information, visit NEC at https://www.nec.com.
 
 
 <ul>
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 Create Purchase Requisitions (PR) and Purchase Orders (PO) as per defined formats basis input from respective stakeholders, by following standard operating procedures.
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 Co-ordinate with internal and external teams, confirm details for cancellation, creation or amendment of PR and PO, and resolve the system errors if any.
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 Maintain PP-PO tracker and updates to Dashboard for internal management reporting.
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 Timely and errorless closure of the assigned task with achieving the accuracy rate of 100 PERCENT .
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 Understand and apply PTP processes, policies, procedures, and internal control standards.
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 Manage the business procurement requests by liaising with both the internal stakeholders and the preferred vendors and achieve best value for the company.
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 Timely response to the queries raised by internal and external stakeholders.
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 Ensure day-to-day operations are happening smoothly without any escalations from the client and stakeholders queries are handled effectively.
 </li>
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 Take initiatives to improve the processes.
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 Completes the tasks with zero error and as per the preset quality norms.
 </li>
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 Validating the PR-PO raised by the team in SAP, carry out system UAT as and when needed.
 </li>
 <li>
 Timely assigning the tasks to the team.
 </li>
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 Handling and Managing the team and their queries effectively.
 </li>
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 Run primary checks on input details received from the client i.e. duplicates, data mismatch, missing data, etc.
 </li>
 <li>
 Create data trackers for supporting monitoring activities.
 </li>
 <li>
 Assist team leader in a timely and appropriate manner with regards to support purchase activities.
 </li>
 <li>
 Prepare and share the standard reports to the client as per the requirement.
 </li>
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 Training to the new joiners.
 </li>
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 Preparing the standard DTP and PMAPs (Desktop Procedure and Process MAPs) and maintain them.
 </li>
 <li>
 Ensure team meets its agreed SLA/KPI with client.
 </li>
 <li>
 Timely update of monthly service review reports, SLA/KPI reports, Issue and Improvement trackers.
 </li>
 <li>
 Co-ordinate with internal stakeholders and execute activities related to Vendor Evaluation.
 </li>
 <li>
 Follow up with vendor or required stakeholders for Material/Service delivery and update trackers.
 </li>
 <li>
 Manage the business Procurement requests by liaising with the internal stakeholders (or the preferred vendors) and achieve best value for the Company.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 Technologies
 
 
 
 <ul>
 <li>
 SAP MM - Desirable
 </li>
 <li>
 Microsoft Excel
 </li>
 <li>
 Microsoft Word/PPT
 </li>
 <li>
 MBA in Supply chain/operations or Bachelors Degree in IT / B.E / B.Tech, BCom
 
 
 </li>
 </ul>
 
 Experience (years):
 
 
 
 <ul>
 <li>
 4 to 5 years
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 Location:
 
 Navi Mumbai (Airoli)
 
 
 
 Working Hours
 
 
 
 <ul>
 <li>
 US Shift (8.5 hours per day)
 
 
 </li>
 </ul>
 
 Role Requirements:
 
 
 
 <ul>
 <li>
 This position currently requires Work from Home during Night Shift as per project needs.
 </li>
 <li>
 The candidate must be flexible to travel based on business requirements during this period.
 </li>
 <li>
 There may be a prepone in shift timing, which will be reviewed post-transition.
 </li>
 <li>
 Following the transition, the role will shift to a Hybrid Work from Office model, in alignment with company guidelines.
 
 
 </li>
 </ul>
 
 Privacy Policy
 
</div>

Senior Executive- Procurement (PTP-PR/PO)

<div>
 
 
 Job Accountabilities:
 
 
 
 
 End-to-end procurement of all kinds of Revenue Contracts/ Services (within designated discipline), within parameters of targeted cost, quality and time, while participating in category management as directed by Contract Lead.
 
 
 
 
 Job Accountabilities
 
 
 
 
 <ul>
 <li>
 Revenue Contracts/ Services (within designated discipline), within parameters of targeted cost, quality and time for Contracts-Mechanical
 </li>
 <li>
 Performing sourcing process, internal cost estimation, bid analysis, negotiation
 </li>
 <li>
 Preparing proposal award notes and coordinate approvals
 </li>
 <li>
 Perform contract amendment processes
 </li>
 <li>
 Preparation of contract strategy, vendor development &amp; BT implementation
 </li>
 <li>
 Finalization of scope of work in case of a newly awarded contract
 </li>
 <li>
 Handling Post award contract management issues
 </li>
 <li>
 Guiding contracts engineer &amp; Sr. contracts engineer for the respective category
 
 
 </li>
 </ul>
 
 Skill &amp; Competencies
 
 
 
 <ul>
 <li>
 Experience in Construction / Operation / Maintenance in Manufacturing / Exploration sites is an added advantage
 
 
 </li>
 </ul>
 
 
 Education Required
 
 
 
 
 <ul>
 <li>
 B.Tech Necessary + MBA / similar professional qualification (Optional)
 
 
 </li>
 </ul>
 
 
 Experience Required
 
 
 
 
 <ul>
 <li>
 9 to 12 years of experience in the related field
 </li>
 </ul>
</div>

Contracts Manager - SCM Projects & Development

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