digital operations manager

Agay Barho!

<div>
 Our client Agay Barho is looking for a Digital Operations Manager in Karachi
 
 
 Role Overview
 
 
 We are seeking a highly capable Digital Operations &amp; Automation Manager to help modernize and digitize our company&rsquo;s operational and financial systems. The role involves implementing practical, cost-effective software tools to replace manual workflows and paper documentation, and enabling real-time reporting and analytics for management.
 
 
 The successful candidate will work closely with leadership to streamline finance, project tracking, and business development processes through modern cloud-based software and automation tools.
 
 
 Objective of the Role
 
 
 Within the first 3&ndash;6 months, the candidate should successfully:
 
 
 <ul>
 <li>
 Digitize financial reporting and accounting workflows.
 </li>
 <li>
 Implement a contract and project tracking system.
 </li>
 <li>
 Establish automated reporting dashboards for management.
 </li>
 <li>
 Reduce reliance on manual paperwork and fragmented data
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Financial Systems Digitization
 </li>
 <li>
 Implement and manage cloud-based accounting systems (preferably QuickBooks Online or Zoho Books).
 </li>
 <li>
 Structure financial data for real-time reporting and analytics.
 </li>
 <li>
 Create automated financial dashboards for management.
 </li>
 <li>
 Ensure accurate integration between accounting, banking, and reporting systems.
 </li>
 <li>
 Operations &amp; Business Development Systems
 </li>
 <li>
 Build a centralized database for tracking contracts, projects, and opportunities.
 </li>
 <li>
 Implement CRM or pipeline management systems for business development teams across different cities.
 </li>
 <li>
 Digitize document management and contract tracking.
 </li>
 <li>
 Automation &amp; Integration
 </li>
 <li>
 Use automation tools (such as Zapier, Make, or similar platforms) to connect different software systems.
 </li>
 <li>
 Reduce manual work through automated workflows for reporting, document storage, and communication.
 </li>
 <li>
 Management Reporting
 </li>
 <li>
 Develop simple executive dashboards showing:
 </li>
 <li>
 Financial performance
 </li>
 <li>
 Contract pipeline
 </li>
 <li>
 Project progress
 </li>
 <li>
 Cash flow outlook
 </li>
 <li>
 Internal Process Improvement
 </li>
 <li>
 Map existing company workflows and identify opportunities for digitization.
 </li>
 <li>
 Train staff on new systems and ensure smooth adoption.
 
 
 </li>
 </ul>
 
 Required Skills &amp; Experience
 
 
 
 <ul>
 <li>
 Experience implementing accounting platforms such as QuickBooks Online, Zoho Books, or similar systems.
 </li>
 <li>
 Strong proficiency in Excel / Google Sheets and data structuring.
 </li>
 <li>
 Familiarity with automation platforms (Zapier, Make, or similar).
 </li>
 <li>
 Experience setting up CRM or project tracking systems.
 </li>
 <li>
 Ability to design simple dashboards for management reporting.
 </li>
 <li>
 Strong problem-solving and process improvement mindset.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Background in operations, finance systems, or business analytics.
 </li>
 <li>
 Experience working with small or medium-sized businesses implementing digital systems.
 </li>
 <li>
 Familiarity with tools such as Notion, Airtable, Power BI, or similar analytics platforms.
 </li>
 </ul>
</div>

Digital Operations Manager - TJ / 1830586

Crowe LLP

<div>Your Journey at Crowe Starts Here:
At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you&rsquo;re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That&rsquo;s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.
Job Description:
The Digital Forensics &amp; Discovery (DFD) / Cyber Incident Response (IR) - Operations Manager is responsible for driving operational excellence across the DFD / IR practice. This role ensures projects are appropriately staffed, actively managed, delivered on time, and executed to quality standards.
The Operations Manager partners closely with practice leadership to manage capacity, optimize resource utilization, maintain workflow discipline, and ensure engagements move efficiently from intake through closeout. This individual plays a critical role in protecting delivery quality, improving scalability, and supporting sustainable growth through strong execution management.<h1 class="jobSectionHeader"> 
Key Responsibilities</h1>
Project Assignment &amp; Capacity Management<ul><li>
Own assignment of new work across the DFD / IR team, aligning engagements with skillsets, development goals, and availability.</li><li>
Monitor team capacity and utilization to ensure balanced workloads and proactive resource planning.</li><li>
Identify skill gaps and elevate hiring or development needs to leadership.</li><li>
Provide forward-looking visibility into bandwidth constraints and delivery risks.</li><li>
Monitor temporary time codes and ensure accurate and timely time entry compliance.</li></ul> 
Delivery Oversight &amp; Execution Management<ul><li>
Track active engagements to ensure projects remain on schedule, milestones are met, and deliverables meet practice quality standards.</li><li>
Identify delivery risks early and escalate appropriately to practice leadership.</li><li>
Facilitate weekly leadership meetings to track priorities, KPIs, and execution progress.</li><li>
Maintain and optimize workflow tools (e.g., ClickUp) to ensure transparency into project status and team workload.</li><li>
Ensure timelines are met and client commitments are upheld.</li><li>
Provide structured reporting and dashboards to the leadership team on delivery health and capacity metrics.</li></ul> 
Billing Coordination &amp; Project Closeout<ul><li>
Partner with Project Executives and the billing team to ensure WIP is billed timely and efficiently.</li><li>
Monitor aging WIP and facilitate resolution of billing blockers.</li><li>
Lead project cleanup and formal closeout processes to ensure administrative and operational completion.</li><li>
Facilitate AR meetings and follow up on outstanding receivables in coordination with leadership.</li><li>
Enter eDiscovery vendor invoices for payment and coordinate storage reporting (EIS to Workday reconciliation).</li></ul> 
Operational Governance &amp; Continuous Improvement<ul><li>
Support and reinforce operational standards to ensure consistent delivery quality across engagements.</li><li>
Develop and refine processes, tools, and workflows to improve efficiency and scalability.</li><li>
Ensure adherence to procurement processes and contract management protocols (including coordination within iCertis as needed).</li><li>
Prepare and coordinate materials for practice meetings, leadership updates, and communications.</li></ul>
Qualifications<ul><li>
3+ years of experience managing project workflows, staffing models, and resource capacity in a professional services-based organization.</li><li>
Working knowledge and experience within digital forensics, cybersecurity, or eDiscovery.</li><li>
Bachelor&rsquo;s degree in Business, Operations, Management, or related field.</li><li>
Experience working with project management systems (e.g., ClickUp or similar tools).</li><li>
Experience coordinating with billing teams and managing engagement lifecycle processes.</li></ul> 
Core Competencies<ul><li>
Digital forensics, eDiscovery, or cybersecurity working knowledge/experience</li><li>
Strong operational execution and follow-through</li><li>
Advanced resource and capacity management skills</li><li>
Ability to manage multiple active projects simultaneously</li><li>
Strong organizational and prioritization skills</li><li>
High emotional intelligence and stakeholder management capability</li><li>
Clear and confident communication skills</li><li>
Process-oriented with a continuous improvement mindset</li><li>
Ability to build strong relationships across stakeholders</li></ul>
We expect the candidate to uphold Crowe&rsquo;s values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Crowe is not sponsoring for work authorization at this time.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Crowe, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $79,500.00 - $168,700.00 per year.
Our Benefits: 
Your exceptional people experience starts here. At Crowe, we know that great people are what makes a great firm. We care about our people and offer employees a comprehensive total rewards package. Learn more about what working at Crowe can mean for you! 
 
How You Can Grow: 
We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper! 
 
More about Crowe: 
Crowe (www.crowe.com) is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world. 
 
Crowe LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, genetics, national origin, disability or protected veteran status, or any other characteristic protected by federal, state or local laws.
Crowe LLP does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.
Crowe will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.
Please visit our webpage to see notices of the various state and local Ban-the-Box laws and Fair Chance Ordinances, where applicable.
If you are interested in applying for employment with Crowe and are in need of an accommodation or require special assistance to navigate our website or to complete your application, please visit our Applicant Assistance and Accommodations page for more information: https://careers.crowe.com/crowe-applicant-assistance-and-accommodation</div>

Digital Forensics Operations Manager

Weatherford

<div><div><div><div><div>Job Overview
The Area Operations Manager for Digital Solutions in North Africa plays a critical leadership role in overseeing the execution of Weatherford&rsquo;s solutions portfolio within the geographical areas. The role requires a results-oriented leader with a strong operational and commercial mindset to drive excellence and growth across all service lines and functions for the designated accounts. 
Responsibilities:
<ul><li>Lead day-to-day execution Weatherford&rsquo;s digital technologies, including software enabled hardware, software platform, and customised deployments.
</li><li>Lead and coordinate digital operations including resource planning, crew and asset utilisation, inventory control, and job execution across all service lines.
</li><li>Monitor service quality and operational efficiency, drive improvements through structured planning, execution oversight, and post-job reviews.
</li><li>Serve as a key liaison with clients and internal teams, offering technical support and ensuring client satisfaction throughout the job life-cycle.
</li><li>Manage full Profit &amp; Loss (P&amp;L) accountability including budgeting, cost control, forecasting, capital expenditure, and financial reporting for the area.
</li><li>Lead and mentor operations teams, ensuring effective performance management, training, and succession planning.
</li><li>Maintain effective communication with all stakeholders, ensuring alignment on business goals, performance metrics, and strategic initiatives.
</li><li>Collaborate with external vendors and internal product teams.
</li><li>Support BD and sales teams with client engagement, presentations, and solution demonstration
</li>Collaborate with sales and business development to provide relevant input on commercial strategy, pricing, bid preparation, and new opportunity identification. 
<li>
</li></ul>Required:
<ul><li>Prior experience with real-time operations centres supporting well construction and production optimisation, involving both hardware and software, including down-hole tool operations.
</li><li>Background in reservoir or production-related software applications is considered an asset.
</li><li>In-depth understanding of IoT, EDGE, cloud computing, data analytics, and SCADA, particularly in designing digital solutions for oilfield operations.
</li><li>Strong grasp of financial management concepts such as budgeting, forecasting, and cost control.
</li><li>Demonstrated leadership skills with a focus on team growth and development.
</li><li>Excellent ability to communicate, negotiate, and engage effectively with stakeholders at various levels.
</li><li>Track record of performing successfully under pressure within complex, matrixed organisational structures.
</li><li>Strategic thinker with strong analytical abilities and a commitment to ongoing process improvement.
</li><li>Knowledgeable about operational challenges in the oil and gas sector and relevant digital transformation solutions.
</li><li>Fluent English both written and verbal
</li>Eligible to work within Egypt without a visa 
<li>
</li></ul>Qualifications:
<ul><li>Bachelor&rsquo;s degree in Engineering, Science, or a related technical field
</li><li>Over 7 years of relevant experience in oilfield operations or digital service delivery.
</li><li>Over 2 years of P&amp;L responsibility in a leadership or management role.
</li><li>Prior experience in job planning, field service management, and operational execution within the energy sector.
</li><li>PMP or similar certification is a plus.
</li></ul>#LD-MD1</div></div></div></div></div>

Area Operations Manager - Digital Solutions North Africa & Iraq

Randstad Enterprise

<div>
 
 
 Overview
 
 
 
 We create and deepen fandom for audiences to build connections that last a lifetime. Across our film and television portfolio, we meet audiences where they are &mdash; driving awareness, engagement, and long-term affinity across platforms.
 
 
 
 
 
 We are seeking a Senior Project Manager to oversee the day-to-day execution of a vendor transition across our digital platforms, ensuring continuity across publishing, performance, and monetization.
 
 
 
 
 
 This is a time-bound, high-impact role requiring operational rigor, attention to detail, and the ability to operate independently. The right candidate is a proactive self-starter who works comfortably in the weeds &mdash; reviewing SOPs, facilitating knowledge transfer, managing execution teams, and ensuring workflows are documented, tested, and stabilized.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Operational Transition Management
 
 
 <ul>
 <li>
 Lead day-to-day execution of the transition plan from April through stabilization
 </li>
 <li>
 Manage work into clear, accountable workstreams with defined owners and timelines
 </li>
 <li>
 Resolve blockers quickly to maintain momentum
 </li>
 </ul>
 
 
 
 
 
 Workflow &amp; Documentation Oversight
 
 
 <ul>
 <li>
 Audit and refine SOPs across publishing, monetization, reporting, and rights management
 </li>
 <li>
 Ensure complete documentation and structured knowledge transfer between vendors and internal teams
 </li>
 <li>
 Identify gaps and implement practical process improvements
 </li>
 </ul>
 
 
 
 
 
 Knowledge Transfer &amp; Cutover Management
 
 
 <ul>
 <li>
 Facilitate knowledge transfer sessions and oversee shadowing and parallel runs
 </li>
 <li>
 Coordinate testing and validation prior to full cutover
 </li>
 <li>
 Document key decisions and platform-specific nuances
 </li>
 </ul>
 
 
 
 
 
 Team &amp; Execution Leadership
 
 
 <ul>
 <li>
 Manage internal execution teams through the transition
 </li>
 <li>
 Maintain uninterrupted publishing cadence, asset delivery, metadata workflows, and reporting outputs
 </li>
 <li>
 Provide hands-on oversight during critical migration periods
 </li>
 </ul>
 
 
 
 
 
 Quality Control &amp; Stabilization
 
 
 <ul>
 <li>
 Oversee QA during data, reporting, and platform access transitions
 </li>
 <li>
 Monitor early-stage operations and address inconsistencies
 </li>
 <li>
 Ensure workflows are fully stabilized before closeout
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 6+ years of experience in project management, digital operations, vendor management, or business transformation
 </li>
 <li>
 Proven experience leading vendor migrations or operational transitions
 </li>
 <li>
 Strong understanding of digital content workflows across YouTube, Meta, TikTok, or similar platforms
 </li>
 <li>
 Highly organized with the ability to manage parallel workstreams under deadline
 </li>
 <li>
 Comfortable operating at both strategic and tactical levels
 </li>
 <li>
 Strong facilitator and cross-functional partner
 </li>
 <li>
 Clear, concise communicator
 </li>
 </ul>
 
 
</div>

Digital Project Manager

Iron Mountain

<div>
 
 At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That&rsquo;s why we need smart, committed people to join us. Whether you&rsquo;re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
 
 
 
 
 
 We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
 
 
 
 
 
 Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
 
 
 
 
 
 
 
 
 
 Job Summary
 
 
 
 
 
 
 Iron Mountain is seeking a
 
 dynamic and experienced Director, Digital Operations
 
 to join our
 
 Digital Solutions
 
 team. In this role, you will be responsible for the strategic leadership and operational oversight of Digital Operations, including direct accountability for regional Profit and Loss (P&amp;L) and driving financial results.
 
 
 
 
 
 You will lead a diverse team of operational and technical professionals, fostering a culture of development and inclusion while serving as the primary subject matter expert for Digital Solutions within your assigned geography.
 
 
 
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 In this role, you will:
 
 
 
 
 <ul>
 <li>
 
 Drive Operational Excellence and Service Delivery:
 
 Lead all aspects of Digital Solutions operations to ensure customer Key Performance Indicators (KPIs) for quality and on-time performance are met while maintaining Iron Mountain best practices.
 </li>
 <li>
 
 Execute Financial and Strategic Planning:
 
 Partner with Finance and Executive leadership to manage regional Profit and Loss (P&amp;L), develop five-year real estate and growth strategies, and deliver accurate financial forecasting.
 </li>
 <li>
 
 Cultivate Leadership and Talent:
 
 Oversee organizational structure and labor capacity, driving a culture of continuous development through succession planning and active mentorship of Operations Managers and Supervisors.
 </li>
 </ul>
 
 
 
 
 
 What You&rsquo;ll Bring
 
 
 
 The ideal candidate will have:
 
 
 
 
 <ul>
 <li>
 
 Extensive Leadership Experience:
 
 Significant experience leading large-scale Business Process Outsourcing (BPO) operations (such as mailroom, scanning, or data capture) and managing a complex Profit and Loss (P&amp;L) statement.
 </li>
 <li>
 
 Technical and Industry Expertise:
 
 Strong knowledge of document management platforms, specifically Kofax Capture and Kofax KTM (Kofax Transformation Modules), and the ability to interface effectively with technical teams.
 </li>
 <li>
 
 Strategic Business Acumen:
 
 Proven ability to build long-term business plans, manage high-impact programs to mitigate risk, and influence outcomes in a globally matrixed environment.
 </li>
 <li>
 
 Educational Foundation:
 
 A Bachelor&rsquo;s degree is required to meet industry standards for this executive-level position; an MBA (Master of Business Administration) is preferred.
 </li>
 </ul>
 
 
 
 
 
 What We Offer (Benefits)
 
 
 
 
 
 <ul>
 <li>
 
 Competitive compensation
 
 and benefits aligned with your experience.
 </li>
 <li>
 
 Paid time off and holidays
 
 to support your personal well-being.
 </li>
 <li>
 
 Opportunities for continuous learning
 
 and professional growth within a global organization.
 </li>
 </ul>
 
 
</div>

Director, Digital Operations

Vertex Pharmaceuticals

<div>Job Description
General Summary
The Senior Manager, Content Operations owns the day-to-day execution of our content transformation strategy and roadmap. The right candidate will sit at the intersection of strategy, execution, agencies, brand teams, and Data and Technology Engineering (DTE), enabling content excellence. You won&rsquo;t just keep things running. You&rsquo;ll play a major role in transforming how content gets planned, produced, governed, and delivered to our customers.
Key Duties and Responsibilities
<ul><li>Carry out the content transformation roadmap across marketing teams, agencies, MLR, and marketing operations
</li><li>Serve as the primary partner to DTE on content platforms, including requirements definition, prioritization, and delivery of enhancements
</li><li>Onboard new agencies and teams on key content transformation tools, processes, and ways of working
</li><li>Identify friction in workflows and drive practical process improvements
</li><li>Ensure content processes, standards, and governance are consistently followed and evolved as business needs change
</li><li>Maintain oversight of content operations KPIs (speed, cost, volume, quality) &ndash; tracking, reporting, and insight generation
</li><li>Support change management by helping teams adopt new tools and ways of working
</li></ul>Knowledge and Skills
<ul><li>Experience in pharmaceutical and / or biotech marketing, or closely related field(s) (e.g., ad agency)
</li><li>Strong understanding of end-to-end content lifecycle and agency delivery models
</li><li>Hands-on experience partnering with IT and platform teams to deliver system enhancements
</li><li>Experience with DAMs and content review/production platforms (e.g., Veeva Vault PromoMats, Anthill Activator or similar)
</li><li>Experience working with analysis and reporting tools to track performance
</li><li>Strong analytical skills, with the ability to interpret data and provide actionable insights
</li><li>Excellent communication and collaboration skills, with a demonstrated ability to work effectively with cross-functional teams in a multi-vendor environment
</li><li>Strong project and program management skills
</li><li>Experience working across and presenting within a matrix environment to stakeholders at various levels within an organization
</li></ul>Education and Experience
<ul><li>Bachelor's degree or equivalent practical experience in marketing, communications, business or related field required. Advanced degree a plus.
</li><li>8+ years of experience in content operations, marketing operations, digital operations, or related function
</li><li>Proven experience executing content or marketing operations models at scale
</li></ul>Pay Range:
$144,000 - $216,000
Disclosure Statement:
<div><div><div><div>The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law.
At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical, dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more.
</div></div></div></div>Flex Designation:
Remote-Eligible
Flex Eligibility Status:
In this Remote-Eligible role, you can choose to be designated as:
 
1. Remote : work remotely five days per week and come into the office on occasion &ndash; you&rsquo;re always welcome on-site; or select
 
2. Hybrid : work remotely up to two days per week; or select
 
3. On-Site : work five days per week on-site with ad hoc flexibility.
Note: The Flex status for this position is subject to Vertex&rsquo;s Policy on Flex @ Vertex Program and may be changed at any time.
#LI-Remote
Company Information
Vertex is a global biotechnology company that invests in scientific innovation.
Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at ApplicationAssistance@vrtx.com</div>

Senior Manager, Content Operations

Shangri-La Group

<div>
 
 About The Job
 
 
 
 
 Find Your Shangri-La in Shangri-La.
 
 
 
 Shangri-La has been creating joyful moments through heartfelt hospitality since 1971 &mdash; and that spirit continues to guide us today. As we look ahead to new horizons, we invite you to be part of our growing Shangri-La family and make a meaningful impact on the world &mdash; through joy, shared purpose, and our Asian art of hosting.
 
 
 
 About The Role
 
 
 
 The Assistant Vice President, Digital Marketing &amp; Loyalty will spearhead Shangri-La&rsquo;s digital operations, performance marketing, and loyalty strategy across the MEIA region.
 
 
 This dynamic leadership role involves driving innovative digital strategies and enhancing customer engagement through loyalty initiatives and targeted digital campaigns. This individual demonstrates the ability to translate data from multiple sources into clear, actionable decisions and to communicate insights effectively to a wide range of stakeholders. They possess a strong understanding of local market nuances and traveller behaviours across the GCC, Europe, North America and India. With hands‑on experience in Sitecore and/or Adobe Analytics, they act as a strategic partner to global digital and loyalty teams while providing direction to internal design teams and external agencies, fostering a high‑accountability culture within a small team and maintaining full ownership of the departmental P&amp;L.
 
 
 
 Key Responsibilities
 
 
 
 
 Revenue &amp; Commercial Growth
 
 
 
 <ul>
 <li>
 Multi-property digital revenue strategy developments
 </li>
 <li>
 E-direct channel growth (rooms + ancillary)
 </li>
 <li>
 Budget planning &amp; portfolio-level investment allocation
 </li>
 <li>
 Hotel-level P&amp;L literacy
 
 
 </li>
 </ul>
 
 Multi-Market Strategy and Intelligence
 
 
 
 <ul>
 <li>
 Cultural nuance adaptation in messaging and media selection
 </li>
 <li>
 Luxury traveller behaviour segmentation on digital channels
 
 
 </li>
 </ul>
 
 Performance Marketing and Analytics
 
 
 
 <ul>
 <li>
 Paid media governance (search, social, programmatic, metasearch)
 </li>
 <li>
 CRO strategy (UX, landing pages, funnels)
 </li>
 <li>
 A/B testing frameworks
 </li>
 <li>
 Attribution &amp; performance reporting design in Adobe Analytics
 
 
 </li>
 </ul>
 
 Agency and Graphic Designer Management
 
 
 
 <ul>
 <li>
 Ability to develop clear briefs to the agency and graphic design team
 </li>
 <li>
 Media performance audits and regular creative refreshes
 
 
 </li>
 </ul>
 
 Team and Departmental Leadership
 
 
 
 <ul>
 <li>
 Knows how to lead and develop simultaneously
 </li>
 <li>
 Is the go-to for all things digital within the region and wider organization
 
 
 </li>
 </ul>
 
 About You
 
 
 
 The role requires a senior digital marketing leader with 10&ndash;15+ years of experience, including at least five years within a multi‑property or multi‑brand portfolio environment, ideally gained in luxury, lifestyle, or other high‑value consumer sectors. The successful candidate will bring strong commercial acumen with a clear revenue‑driven mindset rather than a purely brand or PR focus, and will be comfortable presenting to C‑suite executives and ownership groups. Experience operating across at least two major global markets is essential, with a strong preference for exposure to the GCC alongside Europe and/or the US.
 
 
 
 Why Join Us
 
 
 
 <ul>
 <li>
 </li>
 <ul>
 <li>
 A workplace that values your passion and supports self-realization and personal growth.
 </li>
 <li>
 Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
 </li>
 <li>
 Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
 </li>
 <li>
 Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.
 
 </li>
 </ul>
 </ul>
 We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes. (Click
 
 
 We appreciate your interest in joining us. Please note that only successful candidates will be contacted.
</div>

Assistant Vice President, Digital Marketing & Loyalty

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