digital operations manager

Amalgamated Foundation

<div>HOW TO APPLY
Applications will be reviewed on a rolling basis and must be received by November 23, 2025. Applications received after the deadline may be reviewed dependent upon qualifications. Submit a resume and cover letter that demonstrates your understanding of the role and how your experience aligns with the job responsibilities. Applications will be considered on a rolling basis until the position is filled. 
 
To protect the integrity of our structure candidacy process, we kindly ask that all applicants do not call, email, or message our office or any member of the Rebuild.US or Amalgamated Charitable Foundation (ACF) Team about this opportunity.
ABOUT US
REBUILD.US, an initiative of the Amalgamated Foundation, is a rapid response fundraising initiative that aims to direct millions of dollars to the most effective organizations on the ground in areas hit by climate change disasters.
REBUILD.US is advancing a new model for disaster response to match our current climate reality. Launched in August 2025, REBUILD is a fundraising, grantmaking, and storytelling platform, moving funds in 48 hours of a disaster to experienced, local leaders who are in community both before the disaster strikes and long after the headlines fade.
The underlying premise behind REBUILD is that disasters unlock an unprecedented scale of giving &ndash; but too often well-meaning donors cannot find the trusted local groups with deep knowledge of impacted communities who are best positioned to get support to the ground fast and have staying power. Instead, the flow of resources typically fails to invest in organizations that work in the community year round and largely fails to address systemic problems that are exacerbated by the climate disasters, such as housing, economic insecurity, fossil fuel pollution, extractive land and water use, broken immigration system, and voter disenfranchisement.
This is why REBUILD invests in immediate care and relief operations that also enlist survivors of climate shocks to organize for systems change solutions throughout long-term recovery and beyond. The successful pilot of this work was designed and developed at Organizing Resilience across 17 disasters with 85 local organizations. 
 
The Digital Operations Manager is a new role. The ideal candidate is a proactive, energetic, self-starter who brings their technical skills as well as a creative approach to digital fundraising and marketing. The candidate will be well versed in &ldquo;lean start up&rdquo; practices and incredibly disciplined about testing in order to scale. The Manager must be passionate about building the back-end infrastructure to maximize growth and learning while bringing deep technical skills, a detail oriented approach to data, and a rapid-response approach to all digital fundraising. This ideal candidate is someone who thrives in a rapid response environment, has incredibly strong technical proficiency, and enjoys the creation of smooth and dependable processes.<div>
RESPONSIBILITIES</div><div>
Broadly this role will work closely with the Senior Director to help execute the efficient and most effective programs to grow the digital fundraising program, especially during rapid response moments of climate disasters. This will include rigorous testing of traditional email, SMS and paid digital ads and influencer marketing &ndash; along with exploration of new tactics and strategies.</div><ul><li>
In conjunction with the Senior Director, plan, write, and schedule emails and SMS for the digital fundraising program, including high-impact campaigns, acquisition, cultivation, retention, and upgrade strategies.</li><li>
Develop &amp; execute distinct email &amp; SMS strategies 1) during rapid response and 2) during &ldquo;blue sky&rdquo; periods outside of disasters.</li></ul><div>
Manage the REBUILD.US website and donation pages, including:</div><ul><li>
Ensure all pages and donation forms are updated and tested to optimize content and donor conversion.</li><li>
Own the full oversight and analytics of the donor file&rdquo; &ndash; as the donor file grows, analyze donor data to define key audience segments, developing distinct personas for each and tailoring communications to these segments.</li><li>
Oversee and execute payment processing and donation page creation &ndash; especially during rapid response &ndash; and other digital/technical needs supporting digital fundraising.</li><li>
Manage and administer the technology for all online and marketing accounts and profiles and ensure they adhere to internal cyber security standards.</li></ul><div> 
Facilitate team members, community, and vendors in various ways, including:</div><ul><li>
Support the creation, design, edit and distribution of all donor marketing materials, such video content, social content, SEO/website pages, social media toolkits, creative for ads etc.</li><li>
Oversee timely reporting and data management systems, ensuring they are supporting the growth of the online programs.</li><li>
Responsible for the day-to-day management of consultants to ensure timely deliverables.</li><li>
Build relationships and the REBUILD.US brand with online donors through strategic updates, asks and cultivation.</li><li>
Build and maintain deep relationships with allies and partner organizations to activate in key moments.</li><li>
Other duties as needed.</li></ul>
Qualifications<ul><li>
Minimum of 4- 6 years of experience in non-profit, campaign, or disaster relief online/digital fundraising or marketing with rapid-response experience strongly preferred.</li><li>
Ability to thrive joyfully in a rapid response environment.</li><li>
Proven experience with online and email marketing including writing, testing and analyzing results.</li><li>
Extreme attention to detail in a must.</li><li>
Experience building new processes, procedures, and systems.</li><li>
Ability to build deep and trusted relationships with external stakeholders including peer organizations.</li><li>
Experience in content-driven fundraising including storytelling, brand voice, and authentic narratives.</li><li>
Strong personal, organizational, program, and time management skills; research and writing skills; and strong interpersonal communications skills.</li><li>
Advanced proficiency in CRM and email marketing platforms (e.g., EveryAction, Salesforce Marketing Cloud, Mailchimp). Must have a proven ability to segment, analyze, and interpret donor data to drive strategic decisions.</li><li>
Must bring a collaborative, self-starting, proactive approach.</li><li>
Is both goal and detail-oriented, with an entrepreneurial and innovative drive and spirit.</li><li>
Is proficient in all relevant online and social media platforms.</li><li>
Travel is required up to 15% for this position.</li></ul>
Salary, Benefits, Location, and Eligibility<ul><li>
$80,000 - 100,000 annually, commensurate to experience.</li><li>
Generous benefits, including 100% employer-paid medical, vision, and dental insurance, vacation days, and a matching retirement plan.
</li><li>Remote job opens to all candidates eligible to work in the United States and able to operate within the Central Standard time zone.</li></ul> 

At the Amalgamated Charitable Foundation, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual&rsquo;s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. Women, people of color, members of the LGBTQ+ community, and people from working-class backgrounds and/or with lived experiences are strongly encouraged to apply. 

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Digital Operations Manager - REBUILD.US

HR Ways

About the job Operation SpecialistOperations Specialist or Manager&#65279; or Team Leader &#65279; About Company: &#65279; A high-performance B2B podcast marketing agency helping businesses turn conversations into powerful growth engines. &#65279; &#65279;About Position: &#65279; &#65279;we want Operations Specialist or Team leader in Social Media Management Company with an organization size of 50+ employees. &#65279;Own and manage work distribution between editors, social media managers and content writers to ensure all client work is delivered in a timely manner. &#65279;Job Role (Main Duties)&#65279;Operational Planning &amp; Workflow Management:<ul><li>Own and manage work distribution between editors, social media managers and content writers to ensure all client work is delivered in a timely manner.</li><li>Develop and implement operational strategies to streamline post production processes and reduce bottlenecks.</li><li>Build, refine, and enforce Standard Operating Procedures (SOPs) for social content planning, review cycles, and publishing systems to optimize efficiency.</li></ul>Project &amp; Client Delivery Coordination:<ul><li>Own high-level content calendars and publishing pipelines across key platforms like YouTube, Instagram, TikTok, LinkedIn, Spotify, and Apple Podcasts etc.</li><li>Ensure all team members are adhering to strict quality control procedures before providing work to clients</li><li>Monitor campaign performance, analytics dashboards, and team-generated reports to ensure strategic goals are met.</li><li>Oversee client communication is being performed to a high standard and ensure no client messages are missed or unanswered by the team.</li></ul>Team Leadership &amp; Management:<ul><li>Lead, mentor, and motivate a high-performing team of content and social media managers/Podcast Manager, video editors and content writers.</li><li>Conduct performance reviews, provide constructive feedback, and support professional development.</li><li>Serve as an escalation point for internal challenges related to timelines, quality, or client expectations.</li><li>Foster a positive and collaborative work environment that prioritizes accountability and excellence.</li></ul>Reporting:<ul><li>Prepare and present regular reports on operational performance to CEO and ensure that any major issues are escalated appropriately.</li></ul>Key Skills &amp; Competencies:<ul><li>Minimum 5 years of experience in specific leadership role at a social media firm, with at least 3 years in a leadership role managing at least 30 - 50 members of staff.</li><li>Strong analytical and problem-solving skills, with the ability to identify inefficiencies and propose innovative solutions.</li><li>Exceptional attention to detail and commitment to quality control.</li><li>Excellent leadership and communication skills to effectively manage teams and client relationships.</li><li>Proficiency in Social media management, SEO, and project management tools.</li><li>Ability to manage multiple priorities and deadlines in a fast-paced environment.</li><li>Proactive mindset with a strong sense of ownership and accountability.</li></ul>&#65279;Job Role Secondary&#65279;: &#65279;<ul><li>He/She will perform the quality checks of our deliverables, ensuring our Social Media content is flawless and aligns with our brand standards. This isn't just about catching errors; it's about upholding our reputation for excellence with every single piece of content we produce.</li><li>Occasionally leverage the expertise to provide strategic input on content rollout plans. This involves analyzing client goals and platform analytics to ensure we are maximizing our reach and impact with every publication.</li><li>By analyzing operational data, uncover hidden opportunities for our clients and our team. This includes identifying new content formats or platforms we should be exploring to stay ahead of the curve.</li></ul>Other Details: &#65279;Experience: 5 - 8 years &#65279;Timings: 10:00 am 6:00 pm &#65279;Work Days: &#65279;Monday - Friday (2 days Remote)&#65279; &#65279;Work Mode: &#65279;&#65279;Full Time&#65279;&#65279;Benefits:&#65279;<ul><li>Fast-growing international agency with a remote-first team</li><li>Opportunity to directly shape the future of podcast marketing operations</li><li>Collaborative, transparent, and performance-driven culture</li><li>High-impact leadership role with room for growth</li></ul>&#65279;About HR Ways: &#65279;HR Ways is an Award winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from worlds biggest SaaS Companies to most competitive Startups. We have entities in Dubai, Canada, US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil and other parts of the world. Join our WhatsApp Channel https://shorturl.at/983azto stay updated or visit www.hrways.co to know more.Job Type: Full-timeWork Location: In person

Digital Marketing operations Manager

WBM Technologies

Job Title: E-Commerce Manager &ndash; Amazon Location: Lahore Company: WBM International Job Type: Full-Time (On-site) Contract Length: 24 MonthsAbout the Role:WBM International is looking for a passionate and skilled E-Commerce Manager (Amazon) to join our growing team. The ideal candidate should have hands-on experience managing Amazon stores and possess strong knowledge of digital operations, product listings, and online marketing strategies.Key Responsibilities:<ul><li>Manage and optimize Amazon stores to achieve sales and performance goals.</li><li>Monitor and update product listings, pricing, and promotions.</li><li>Analyze sales trends and prepare performance reports.</li><li>Develop and implement strategies to boost sales and conversion rates.</li><li>Collaborate with marketing, logistics, and operations teams to ensure smooth execution of campaigns.</li></ul>Requirements:<ul><li>Education: Bachelor&rsquo;s degree in BS IT, BS CS, or a related field.</li><li>Certification/Training: Minimum 6-month training/course in e-commerce or a related area.</li><li>Experience: At least 1 year of proven experience in e-commerce management.</li><li>Mandatory: Hands-on experience with Amazon Seller Central.</li><li>Strong analytical, communication, and problem-solving skills.</li></ul>Why Join WBM International?<ul><li>Exposure to global e-commerce platforms.</li><li>Opportunity for professional growth in a dynamic environment.</li><li>Work with an innovative and experienced digital team.</li></ul>How to Apply:Interested candidates can apply through Indeed or send their updated CV to: hr@wbminternational.com and slso you can share your cv at 0300-0807358Job Type: Full-timePay: Rs50,000.00 - Rs500,000.00 per monthWork Location: In person

E-Commerce Manager-AMAZON

Weatherford

<div>
 
 Job Overview
 
 
 
 
 JOB DESCRIPTION
 
 
 
 The Area Operations Manager for Digital Solutions in North Africa plays a critical leadership role in overseeing the execution of Weatherford&rsquo;s solutions portfolio within the geographical areas. The role requires a results-oriented leader with a strong operational and commercial mindset to drive excellence and growth across all service lines and functions for the designated accounts.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Lead day-to-day execution Weatherford&rsquo;s digital technologies, including software enabled hardware, software platform, and customised deployments.
 </li>
 <li>
 Lead and coordinate digital operations including resource planning, crew and asset utilisation, inventory control, and job execution across all service lines.
 </li>
 <li>
 Monitor service quality and operational efficiency, drive improvements through structured planning, execution oversight, and post-job reviews.
 </li>
 <li>
 Serve as a key liaison with clients and internal teams, offering technical support and ensuring client satisfaction throughout the job life-cycle.
 </li>
 <li>
 Manage full Profit &amp; Loss (P&amp;L) accountability including budgeting, cost control, forecasting, capital expenditure, and financial reporting for the area.
 </li>
 <li>
 Lead and mentor operations teams, ensuring effective performance management, training, and succession planning.
 </li>
 <li>
 Maintain effective communication with all stakeholders, ensuring alignment on business goals, performance metrics, and strategic initiatives.
 </li>
 <li>
 Collaborate with external vendors and internal product teams.
 </li>
 <li>
 Support BD and sales teams with client engagement, presentations, and solution demonstration
 </li>
 <li>
 Collaborate with sales and business development to provide relevant input on commercial strategy, pricing, bid preparation, and new opportunity identification.
 
 
 </li>
 </ul>
 
 Required
 
 
 
 <ul>
 <li>
 Prior experience with real-time operations centres supporting well construction and production optimisation, involving both hardware and software, including down-hole tool operations.
 </li>
 <li>
 Background in reservoir or production-related software applications is considered an asset.
 </li>
 <li>
 In-depth understanding of IoT, EDGE, cloud computing, data analytics, and SCADA, particularly in designing digital solutions for oilfield operations.
 </li>
 <li>
 Strong grasp of financial management concepts such as budgeting, forecasting, and cost control.
 </li>
 <li>
 Demonstrated leadership skills with a focus on team growth and development.
 </li>
 <li>
 Excellent ability to communicate, negotiate, and engage effectively with stakeholders at various levels.
 </li>
 <li>
 Track record of performing successfully under pressure within complex, matrixed organisational structures.
 </li>
 <li>
 Strategic thinker with strong analytical abilities and a commitment to ongoing process improvement.
 </li>
 <li>
 Knowledgeable about operational challenges in the oil and gas sector and relevant digital transformation solutions.
 </li>
 <li>
 Fluent English both written and verbal
 </li>
 <li>
 Eligible to work within Egypt without a visa
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Science, or a related technical field
 </li>
 <li>
 Over 7 years of relevant experience in oilfield operations or digital service delivery.
 </li>
 <li>
 Over 2 years of P&amp;L responsibility in a leadership or management role.
 </li>
 <li>
 Prior experience in job planning, field service management, and operational execution within the energy sector.
 </li>
 <li>
 PMP or similar certification is a plus.
 
 
 </li>
 </ul>
 #LD-MD1
 
 
 
 About Us
 
 
 
 Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation.
 
 
 When you join Weatherford, you instantly feel connected to something bigger &ndash; a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other&rsquo;s successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford.
 
 
 Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
</div>

Area Operations Manager - Digital Solutions North Africa & Iraq

Zera Creative

We&rsquo;re looking for a highly organized and proactive Operations Manager to oversee and optimize the performance of our SEO, Social Media Marketing, Web Development, and Graphic Design departments. The ideal candidate will act as the bridge between strategy and execution &mdash; ensuring smooth coordination, project efficiency, and delivery of high-quality digital outcomes across all teams.1. Team &amp; Project Coordination<ul><li>Manage and supervise the daily operations of SEO, Social Media, Web, and Design teams.</li><li>Oversee project pipelines to ensure all client deliverables are completed on time and meet quality standards.</li><li>Coordinate cross-department workflows &mdash; ensuring designers, developers, and marketers are aligned.</li><li>Prioritize tasks and allocate resources effectively based on project urgency and complexity.</li></ul>2. Process &amp; Performance Management<ul><li>Develop, implement, and monitor standard operating procedures (SOPs) for each department.</li><li>Track project performance, departmental KPIs, and overall productivity.</li><li>Identify process gaps, workflow inefficiencies, and implement improvements.</li><li>Ensure teams are adhering to brand, design, and communication guidelines.</li></ul>3. Strategic Planning &amp; Execution<ul><li>Collaborate with leadership to translate business goals into actionable departmental plans.</li><li>Monitor workload distribution and ensure balanced utilization of team capacity.</li><li>Assist in planning campaigns, web launches, and creative initiatives with defined goals and timelines.</li></ul>4. Communication &amp; Reporting<ul><li>Act as a central communication point between departments and senior management.</li><li>Prepare weekly/monthly reports on performance, project status, and operational health.</li><li>Facilitate team meetings to review progress and address challenges.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What are your minimum salary Expectations? </li></ul>Experience:<ul><li>SEO and web development: 4 years (Required)</li></ul>Work Location: In person

Operational Manager

Robusta

<div>Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish remote engineering hubs and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces and content focused on creating impact and growth across the different interactions. 
Robusta is a tech agency working with a diverse client base across different sectors &amp; industries on implementing digital transformation programs. Engagements are typically focused on digitization of existing operations &amp; processes and/or activation of digital customer engagement channels. With a team of 100+ tech and market consultants, robusta maintains an impactful footprint across EMEA and engages with its clients through its two key operations hubs in Egypt and Germany. You will be working with our partner Hyperone.
Job Overview
Responsible for overseeing Hyperone&rsquo;s Digital Business Fulfilment and Delivery, managing the end-to-end operations across multiple functions. This includes operations planning, quality control, demand planning, store operations, inventory management, fulfilment, and last-mile delivery to ensure efficient and seamless digital operations. Leads a structure of 10 direct reports and a total team of 200+ members, driving operational excellence and continuous process improvement. Plays a key role in aligning operational performance with the company&rsquo;s digital growth strategy and customer satisfaction goals.
Job Responsibilities
<ul><li>Set Operations strategy for Hyperone digital business for superb customer experience enabling overall business growth</li>
<li>Envision &amp; Enable his/her operations team team to deliver annual compelling operations results</li>
<li>Achieve annual cost saving targets through innovation, digitization &amp; automation</li>
<li>Keep OOS to minimal to enable business growth and customers' satisfaction</li>
<li>Deliver the service level (on time delivery) agreed with Hyperone's digital business steering committee</li>
<li>Increase fulfilment rate MoM as per agreed targets</li>
<li>Lower cancellation rate MoM as per agreed targets related operations</li>
<li>Agree on annual rebates/incentive programs with top vendors to enahnce gross margin through annual contracts</li>
<li>Collaborate with Ecom commercial team to enable better operations planning</li>
<li>Develop and maintain quality standards through SOPs across all fulfilment centers and their related last miles</li>
<li>Reviewing P&amp;L on monthly basis and find opportunities for growth whether through new revenue streams, or less COGs</li>
<li>Reporting to E-commerce Director on monthly &amp; quarterly basis detailed business results VS budgets and develop mitigation plans (if needed)</li>
</ul>
Requirements<ul>
<li>
Education: Bachelor&rsquo;s degree or higher in Business, Marketing, Operations, or a related field.
</li><li>Experience: Minimum of 10 years of overall business experience, including at least 2&ndash;3 years in e-commerce operations or digital business management.
</li><li>Industry Background: Experience in retail or grocery is mandatory.
</li><li>Marketplace Knowledge: Familiarity with online marketplaces such as Amazon, Jumia, Noon, or similar platforms is preferred.
</li><li>Languages: Excellent command of Arabic and English, both written and spoken.
</li><li>Leadership: Proven experience managing large teams and driving operational performance.
</li><li>Strategic Thinking: Ability to develop and execute strategies that optimize fulfilment, delivery, and customer experience.
</li><li>Communication: Strong interpersonal and communication skills to collaborate effectively with internal teams, suppliers, and external partners.
</li><li>Attention to Detail: Highly organized and detail-oriented with a focus on process accuracy and quality.
</li><li>Resilience: Ability to work under pressure in a fast-paced, dynamic environment while maintaining high performance standards.</li>
</ul>
Benefits<ul>
<li>
Attractive compensation package including a fixed salary and variable pay</li>
<li>Social/Medical Insurance</li>
<li>Collaborate with industry-leading tech talents</li>
<li>Nurture your career in a dynamic growth culture</li></ul></div>

E-Commerce Operations Senior Manager - Robusta

Circles

<div>
 
 
 About Us
 
 
 
 Founded in 2014,&nbsp;Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.
 
 
 &nbsp;
 
 
 Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&amp;), AT&amp;T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.
 
 
 &nbsp;
 
 
 Besides its SaaS business, Circles operates three other distinct businesses:
 
 
 &nbsp;
 
 <ul>
 <li>
 Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles&rsquo; SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
 </li>
 </ul>
 
 &nbsp;
 
 <ul>
 <li>
 Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
 </li>
 </ul>
 
 &nbsp;
 
 <ul>
 <li>
 Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.
 </li>
 </ul>
 
 &nbsp;
 
 
 Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.
 
 
 &nbsp;
 
 
 &nbsp;
 
 
 
 About the Role
 
 
 
 &nbsp;
 
 
 We are seeking a results-driven, customer-obsessed leader to build and scale the Customer Service &amp; Operations function for a newly launching digital telco brand in the MENA region. This is a foundational leadership role responsible for delivering exceptional customer experiences, driving operational rigor, and embedding customer-centricity into every part of the business.
 
 
 The ideal candidate brings deep experience in CX strategy, digital operations, and service design, with a proven track record of leading high-performing teams in fast-paced digital consumer or B2C telco environments.
 
 
 &nbsp;
 
 
 &nbsp;
 
 
 
 What you will be doing
 
 
 
 &nbsp;
 
 <ul>
 <li>
 
 
 Lead end-to-end Customer Operations:
 
 
 Oversee the full customer lifecycle, from onboarding to issue resolution, ensuring every customer touchpoint is optimized for speed, simplicity, and satisfaction.
 </li>
 <li>
 
 
 Design and scale service models:
 
 
 Design scalable, digital-first service operations leveraging chatbots, AI-assisted support tools, self-service journeys, and CRM platforms to reduce customer friction and increase resolution rates.
 </li>
 <li>
 
 
 Deliver on key customer metrics:
 
 
 Drive measurable improvements in CSAT, NPS, TAT, first-contact resolution and other customer metrics, ensuring alignment with business KPIs / OKRs
 </li>
 <li>
 
 
 Operational transformation:
 
 
 Collaborate with the Circles Digital Advisory &amp; Support Services (&ldquo;DASS&rdquo;) Customer Services &amp; Operations teams to design and implement policies, processes and controls that improve service delivery, while management vendor performance, SLAs and compliance standards; as well as delivering on key CX transformation initiatives
 </li>
 <li>
 
 
 Cross-functional collaboration:
 
 
 Collaborate closely with the country operations team to ensure seamless execution of service initiatives and customer-impacting programs
 </li>
 <li>
 
 
 Build and lead a high-performing team:
 
 
 Recruit, mentor, and empower a lean, agile operations team that thrives on data, accountability and efficiency-first thinking
 </li>
 </ul>
 
 &nbsp;
 
 
 &nbsp;
 
 
 
 What we are looking for
 
 
 
 &nbsp;
 
 <ul>
 <li>
 15+ years of leadership experience in customer service, CX, and operations within consumer-facing (B2C) industries, such as telecom, fintech, e-commerce, or digital tech
 </li>
 <li>
 Proven success leading large, distributed teams (25+ FTEs and / or BPO agents) across operational and customer support functions
 </li>
 <li>
 Strong understanding of CX lifecycle management and success in improving customer satisfaction
 
 (NPS, CSAT, CES)
 
 through both strategy and execution
 </li>
 <li>
 Demonstrated ability to manage complex programs, large-scale transformation projects, and third-party service/vendor ecosystems
 </li>
 <li>
 Excellent stakeholder management and communication skills, with demonstrated ability to manage senior stakeholders
 </li>
 <li>
 Experience designing and managing AI-enabled service journeys, automation tools, and digital support platforms strongly preferred
 </li>
 <li>
 Ability to thrive in high-growth, fast-paced environments with a startup mindset strongly preferred
 </li>
 <li>
 Deep operational mindset with experience in LEAN / Six Sigma or other continuous improvement frameworks strongly preferred
 </li>
 <li>
 Prior experience in the MENA region and knowledge of local consumer dynamics and habits is strongly preferred
 </li>
 </ul>
 
 &nbsp;
 
 
 &nbsp;
 
 
 Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.
 
 
 &nbsp;
 
 
 To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.
 
 
 &nbsp;
 
 
 Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.
 
</div>

Head of Customer Service & Operations, Digital Brand (MENA)

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