digital marketing executive Jobs in Islamabad

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digital marketing specialist Jobs in Islamabad

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digital rights expert

Accountability Lab (AL)

<div><div><div><div><b>Posted date</b></div> <div>27th August, 2025</div> <div><b>Last date to apply</b></div> <div>5th September, 2025</div>
</div><br>
<div><div><b>Country</b></div> <div>Pakistan</div> <div><b>Locations</b></div> <div>Islamabad</div>
</div><br>
<div><div><b>Category</b></div> <div>Government and Policy
</div></div><br>
<div><div><b>Type</b></div> <div>Full Time</div> <div><b>Position</b></div> <div>1</div></div></div></div><div></div>
<br><p></p><div><p>Location: Islamabad, Pakistan</p>
<p>
Duration: Full-time (100% Level of Effort) &ndash; 12 Months</p>
<p>
Reports To: Executive Director / Director Programs (the position will work in close coordination with Head of Research and Learning and M&amp;E Manager)</p>
<p>
Last Date of Application- 10th September 2025</p>
<p>
Start Date: Immediately</p>
<p>
Remuneration: PKR 350,000 &ndash; 400,000</p>
<p><b>
About the Organization</b></p>
<p>
Accountability Lab (AL) is a nonprofit think-and-do tank dedicated to enhancing governance through the empowerment of active citizens, responsible leaders, and accountable institutions, thereby fostering social and economic change. The Lab focuses on empowering youth, civil society organizations, and government institutions through a diverse range of interventions centered on human resource development, innovation, technology adoption, and citizen-centric policymaking, all aimed at enhancing accountability and promoting inclusive governance</p>
<p><b>
Purpose of the Position</b></p>
<p>
Digital Rights Expert will serve as the technical anchor on democratic innovation, civic participation in the digital age, and civil society strengthening program. The role will focus on guiding the project team, partners, and civil society organizations (CSOs) to implement impactful, locally adapted strategies for advancing digital democracy and strengthening civic infrastructure. Beyond this project-specific role, the expert will also actively contribute to the Accountability Lab Pakistan&rsquo;s broader digital democracy and inclusion portfolio. The role will support the project team in outreach and partnerships, support capacity building, knowledge generation, regional learning, and the development of inclusive advocacy strategies while ensuring technical coherence and innovation across the project's components.</p>
<p>
This role is central to ensuring that sub-grantees are not only financially supported but also strategically guided to contribute meaningfully to democratic strengthening through digital engagement and civic innovation.</p>
<p><b>
Key Responsibilities</b></p>
<p>
Leadership</p>
<ul><li>Provide overarching technical input to the project&rsquo;s strategy on digital democracy, civic engagement, participatory governance, and digital innovation.</li></ul>
<ul><li>Guide the design and delivery of project components to ensure alignment with respective trends, stakeholder needs, and democratic priorities across the regions. Identify cross-cutting opportunities to strengthen civic infrastructure and democratic engagement through digital platforms and innovations.</li></ul>
<p><b>
Evidence, Learning and Research</b></p>
<ul><li>Provide active input and technical support to the Evidence and Learning Lead in the design, rollout, and analysis of regional needs assessments.</li></ul>
<p>
&bull; Actively participate in the development of digital and institutional needs assessment tools to ensure they are aligned with the diverse capacities, contexts, and thematic priorities of local CSOs. &bull; Actively participate in the development of indicators, data collection frameworks, question sets for digital democracy assessments, analysis and development of reports and other research outputs.</p>
<ul><li>Offer regional insight on emerging digital democracy trends and stakeholder capacities to inform the design and adaptation of assessment tools.</li></ul>
<ul><li>Support the interpretation of assessment findings and assist in translating data into actionable strategies for CSO capacity-building and project adaptation.</li></ul>
<p><b>
Capacity Building of Civil Society Organizations (CSOs)</b></p>
<ul><li>Lead the design and delivery of targeted virtual trainings, mentoring sessions, and learning engagements for CSOs across the region.</li></ul>
<p>
&bull; Develop tools, frameworks, and guides to help CSOs increase their effectiveness in digital organizing, participatory governance, institutional development, and constituency engagement. &bull; Facilitate peer learning and experience exchange among grantees on innovations in digital civic engagement.</p>
<ul><li>Attend and facilitate the regional convenings (virtual and in-person) to share key findings of the project with various stakeholders</li></ul>
<p>
Coordination with Program Officers (CPOs)</p>
<ul><li>Act as a technical and strategic advisor to POs , ensuring consistency in quality, coherence in program implementation, and responsiveness to specific contexts.</li></ul>
<ul><li>Support POs in mapping relevant CSOs, democratic stakeholders, and civic tech actors within their areas.</li></ul>
<ul><li>Provide ongoing virtual support to POs in facilitating learning events, partner convenings, and stakeholder consultations.</li></ul>
<p><b>
Stakeholder Mapping and Engagement</b></p>
<ul><li>Lead the regional mapping of key stakeholders engaged in digital democracy, civic participation, social innovation, and institutional reform along with POs.</li></ul>
<p>
&bull; Build and maintain partnerships with Civil Society Organization (CSOs), universities, think tanks, private sector actors, and tech communities relevant to the project&rsquo;s objectives. &bull; Support the identification of thematic synergies and mutual collaboration opportunities among grantees and partners.</p>
<p><b>
Advocacy and Knowledge Support</b></p>
<ul><li>Provide strategic inputs into advocacy strategies focused on strengthening democratic processes through digital innovation.</li></ul>
<ul><li>Collaborate with the Communications and Reporting Manager and the Evidence and Learning Lead to develop evidence-based content for advocacy, storytelling, and public engagement campaigns.</li></ul>
<ul><li>Contribute technical knowledge to briefs, reports, case studies, and other knowledge products derived from project implementation.</li></ul>
<p>
Monitoring, Learning, and Adaptive Implementation</p>
<ul><li>Contribute to technical monitoring and evaluation processes, supporting the integration of learning into project design and implementation.</li></ul>
<ul><li>Identify and document scalable and contextually relevant approaches that support digital democracy and institutional resilience among civil society actors.</li></ul>
<ul><li>Participate in strategic reviews and learning sessions with the wider project team and donors.</li></ul>
<p><b>
Qualifications and Experience</b></p>
<p>
Education:</p>
<ul><li>Master&rsquo;s degree in Public Policy, Political Science, Development Studies, Governance, Digital Innovation, or a related field.</li></ul>
<p>
Experience:</p>
<ul><li>Minimum 5 years of experience in democratic development, digital rights, civic innovation and civil society strengthening.</li></ul>
<ul><li>Demonstrated experience in implementing or advising on digital engagement strategies, civic tech interventions, or inclusive governance programs.</li></ul>
<ul><li>Experience in working with or advising CSOs</li></ul>
<p><b>
Skills and Competencies:</b></p>
<ul><li>Strong understanding of democratic systems, CSO ecosystems, digital rights, and local/regional civic challenges.</li></ul>
<p>
&bull; Proven facilitation, mentorship, and training design skills, especially in virtual environments. &bull; Excellent coordination and communication, and networking abilities to work across regions and stakeholder groups.</p>
<ul><li>Strong writing, reporting, and presentation skills in English.</li></ul>
<ul><li>Capacity to work independently and collaboratively in multicultural and distributed teams.</li></ul></div><p></p>
<br><div><p>Apply By:</p>
<p>
 </p><p>Application Process:</p>
<p>&bull; Eligible applicants are invited to submit their CVs and Cover Letter to jobs.pk@accountabilitylab.org by September 5, 2025. The deadline will be strictly observed. &bull;</p>
<ul><li>The cover letter must introduce the applicant, her/his background as it relates to the above qualifications, a statement of the applicant&rsquo;s motivation in applying for this position, and the first possible starting date should the applicant be selected.</li></ul>
<ul><li>The shortlisted candidates will be contacted within two weeks after the closing date for an interview.</li></ul></div><p></p>

Digital Rights Expert

Red Star Technologies Pvt. Ltd.

<p><b>Job Description &ndash; Social Media Marketing Expert</b></p><p><b>Position:</b> Social Media Marketing Expert<br/><b>Location:</b> G 13/4 Islamabad<br/><b>Employment Type:</b> Full-Time (On-site)</p><p><b>About Us</b></p><p>At <i>Red Star Technologies</i>, we specialize in delivering innovative digital solutions that help brands grow and thrive. We are seeking a passionate and creative <b>Social Media Marketing Expert</b> to join our dynamic team. This role is perfect for someone who understands the power of social media and can create strategies that drive engagement, build communities, and generate measurable business results.</p><p><b>Role Overview</b></p><p>The Social Media Marketing Expert will be responsible for planning, executing, and optimizing social media campaigns across multiple platforms. The ideal candidate should bring strong creativity, data-driven insights, and proven experience in managing social media strategies for brand growth.</p><p><b>Key Responsibilities</b></p><ul><li>Develop and execute social media strategies aligned with overall marketing goals.</li><li>Create, curate, and manage engaging content for all major platforms (Facebook, Instagram, LinkedIn, Twitter, TikTok, etc.).</li><li>Manage paid ad campaigns (Meta Ads, LinkedIn Ads, etc.) to drive reach and conversions.</li><li>Monitor social media trends, tools, and best practices to stay ahead in the industry.</li><li>Track, analyze, and report performance metrics to measure campaign effectiveness.</li><li>Collaborate with content, design, and marketing teams to ensure cohesive brand messaging.</li><li>Engage with the online community, respond to queries, and build meaningful relationships.</li><li>Optimize campaigns for ROI through A/B testing and data-driven decision-making.</li></ul><p><b>Job Specification &ndash; Social Media Marketing Expert</b></p><p><b>Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in Marketing, Communications, Business, or a related field.</li><li><b>3+ years of proven experience</b> in social media marketing or digital marketing roles.</li></ul><p><b>Skills &amp; Competencies</b></p><ul><li>Expertise in major platforms: Facebook, Instagram, LinkedIn, Twitter, TikTok, YouTube.</li><li>Strong understanding of <b>social media analytics and reporting tools</b>.</li><li>Hands-on experience with <b>paid advertising campaigns</b> (Meta Ads, Google Ads, LinkedIn Ads).</li><li>Creative mindset with strong copywriting and content planning skills.</li><li>Proficiency in tools like <b>Canva, Adobe Creative Suite, Buffer, Hootsuite, or Sprout Social</b>.</li><li>Knowledge of SEO, hashtags, and algorithm trends to maximize organic reach.</li><li>Strong analytical and problem-solving skills.</li><li>Excellent communication and collaboration abilities.</li></ul><p><b>Other Requirements</b></p><ul><li>Ability to manage multiple campaigns simultaneously.</li><li>High level of creativity with a results-driven approach.</li><li>Strong attention to detail and ability to meet deadlines.</li></ul><p>&#10024; <b>Why Join Us?</b><br/>At <i>Red Star Technologies</i>, we value creativity, innovation, and results. As a Social Media Marketing Expert, you&rsquo;ll have the opportunity to work on impactful campaigns, collaborate with a talented team, and contribute to building strong digital brand identities.</p><p>Job Type: Full-time</p><p>Pay: Rs100,000.00 - Rs120,000.00 per month</p><p>Application Question(s):</p><ul><li>Have you completed your degree?</li><li>How many years of Social Media Marketing experience do you have?</li><li>Are you comfortable working in full time on-site role in G 13/4 Islamabad?</li></ul><p>Work Location: In person</p>

Social Media Marketing Expert

Jazz

<div>
 <p>
  <strong>
   Grade: L2
   <br/>
   Location: Islamabad
   <br/>
   Last date to apply: 8 September 2025
  </strong>
 </p>
 <p>
  <strong>
   <br/>
   What is Product Expert?
  </strong>
 </p>
 <p>
  The Product Expert- Wealth Management will be responsible for managing and growing JazzCash's wealth product portfolio, covering digital lending, savings, and investment solutions. The role focuses on product operations, portfolio management, customer experience, and data-driven insights to ensure the products run smoothly and continue to add value for customers.
 </p>
 <p>
  The role reports directly to the Head of Product Development and Innovation.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  <strong>
   What does a Product Expert do?
  </strong>
 </p>
 <ul>
  <li>
   Generate insights and portfolio analytics to monitor and optimize the performance of digital lending, savings, and investment products.
  </li>
  <li>
   Manage the product roadmap and prioritize enhancements based on JazzCash objectives, regulatory requirements, and customer feedback.
  </li>
  <li>
   Work closely with MMBL finance, operations, risk, and compliance teams to ensure smooth day-to-day operations of all wealth products.
  </li>
  <li>
   Support in monitoring and tracking the Profit &amp; Loss of the portfolio with a strong focus on operational efficiency and product sustainability.
  </li>
  <li>
   Oversee the end-to-end complaint handling process for wealth products, ensuring timely resolution and continuous improvements in service levels.
  </li>
  <li>
   Collaborate with technology teams to deliver system enhancements, bug fixes, and UI/UX improvements across the JazzCash app, USSD, and call center.
  </li>
  <li>
   Conduct periodic diagnostic and trend analysis to design portfolio optimization strategies while factoring in customer behavior, risk, market dynamics, and seasonality.
  </li>
  <li>
   Coordinate with marketing, sales, and growth teams to support product adoption through effective campaigns and customer education.
  </li>
 </ul>
 <p>
  &nbsp;
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  <em>
   JazzCash is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.
  </em>
 </p>
 <p>
  &nbsp;
  <br/>
  <br/>
 </p>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <p>
  <strong>
   What are we looking for and what does it require to be a Product Expert?
  </strong>
 </p>
 <ul>
  <li>
   Minimum qualification: Bachelor's in Management Sciences, Economics, Business Analytics, or a related field.
  </li>
  <li>
   2-4 years of experience in managing digital products (experience in fintech/wealth products is a plus).
  </li>
  <li>
   Familiarity with digital lending, savings, and investment landscapes along with knowledge of product lifecycle management.
  </li>
  <li>
   Strong command of Excel or other tools for analytics and reporting.
  </li>
  <li>
   Excellent communication and stakeholder management skills to work effectively across JazzCash and MMBL teams.
  </li>
  <li>
   Strong analytical skills with the ability to interpret data, identify trends, and propose actionable insights.
  </li>
  <br/>
  <br/>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <p>
  <strong>
   Why Join JazzCash?
  </strong>
 </p>
 <p>
  As one of the leading employers in the country, JazzCash epitomizes the philosophy that each JazzCash employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.
 </p>
 <p>
  Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer obsession.
 </p>
 <p>
  This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.
 </p>
</div>


Product Expert - JazzCash

<div>
 <p>
  <strong>
   Grade Level: L2
  </strong>
 </p>
 <p>
  <strong>
   Location: Islamabad
  </strong>
 </p>
 <p>
  <strong>
   Last date to apply: 1st September, 2025
   <br/>
  </strong>
 </p>
 <p>
  <strong>
   What does Proposals Expert do?
  </strong>
 </p>
 <ul>
  <li>
   Support in preparation of Enterprise Solutions proposals for all B2B digital products and services
  </li>
  <li>
   Evaluate margins, negotiate discount offers and prepare business cases for B2B customers
  </li>
  <li>
   Conduct regular analysis of market conditions, competitor pricing, and emerging digital trends to ensure Jazz's offerings remain competitive and aligned with industry standards
  </li>
  <li>
   Have the capability to review and evaluate the pricing aspects of Tenders/RFPs/BIDs related to digital products &amp; services
  </li>
  <li>
   Ensure the presentation and delivery of the most appropriate digital pricing, effectively addressing client challenges and aligning with their strategic objectives.
  </li>
  <li>
   Oversee the complete pricing lifecycle, from strategy development to execution, ensuring the effective launch and ongoing optimization of digital products and services
  </li>
  <li>
   Have the ability to adhere short deadlines and negotiate (if required) with the sales channel
  </li>
 </ul>
 <p>
  &nbsp;&nbsp;
 </p>
 <p>
  <em>
   Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.
  </em>
 </p>
 <p>
  <strong>
   What are we looking for and what does it require to be Proposals Expert?
  </strong>
 </p>
 <ul>
  <li>
   Bachelor's degree in business, Marketing, Information Technology, Computer Science, or related field; MBA or equivalent advanced degree highly preferred
  </li>
  <li>
   1-3 years of experience in proposals, with significant exposure to digital products or technology solution pricing
  </li>
 </ul>
 <ul>
  <li>
   Understanding of B2B ecosystems, including ad-tech, CPaaS, precision marketing, cloud services and related emerging technologies
  </li>
  <li>
   Candidate will have a deep understanding of IoT technologies, machine-to-machine communication, business models and related pricing structures (hardware, connectivity)
  </li>
  <br/>
 </ul>
 <p>
  <strong>
   Why Join Jazz?
  </strong>
 </p>
 <p>
  As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.
 </p>
 <p>
  Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.
 </p>
 <p>
  As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 70 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.
 </p>
</div>


Proposals Expert

Telenor Group

<div></div><div><div>Due Date to Apply; 7th September 2025</div><div>
Position Title: Service Desk Executive - IT</div><div>
Reporting to: Lead SD Expert</div><div>
Job Group: 2A</div><div>
Location: Islamabad</div><div>
Division: Telenor Shared Services Pakistan</div><div>
Department: End User Support</div><div>
Unit: Enterprise IT</div><div></div><div>
Why should you join Telenor</div><div>
Why should you join Telenor</div><div>
Telenor gives you the opportunity to become a skilled professional in your chosen field of interest. Rated as the top employer of the country, Telenor enables you to realize your dreams in an environment of diversity and openness to new mindsets.</div><div></div><div>
Position Related</div><div>
Telenor Shared Services Pakistan, a Shared Service Centre, is a service provider of IT Solutions and various allied IT and functional support services in IT, finance &amp; accounting to Telenor Group companies globally. Telenor Shard Services Pakistan helps Telenor Business Units to handle their day-to-day, non-core and repetitive processes and operations so that they can focus their energies and resources on strategic initiatives that give them a competitive edge.</div><div></div><div>
Telenor Shared Services Pakistan is seeking to fill the position of Service Desk Executive - IT.</div><div></div><div>
Goals</div><div>
Provide excellent technical and functional support to end user Ensure timely resolution of incidents and requests, maintaining highest level of quality Identify and suggest areas to improve Contribute towards the team and organizational goals To work in different shifts, weekends and public holidays</div><div></div><div>
Your Typical day at work</div><div>
Act as the first point of contact to resolve or fulfill the incidents/requests related to IT infrastructure and applications (e.g. Azure, Microsoft365 complete suite, Windows 11, Exchange, Teams, SharePoint online, Connectivity and Infra, Teleconferencing). Answer phone calls, chats, emails and use of ticketing system for troubleshooting and support Tickets Analysis on daily/weekly/monthly basis, identification of problematic areas, finding a permanent solution or to raise with relevant team/SPOC for permanent solution. Follow-up with users and technical vendor on status of tickets that are waiting on further information or confirmation of resolution Act as point of contact for coordination with infrastructure team e.g., but not limited to ; Firewall ports openings, Tunneling and VPNs, hardware and software configurations, access to IT systems in Portfolio, SSL certificates, etc. Demonstrates flexibility to work in a continuous operations environment, including rotational shifts and during public gazette holidays in Pakistan. Assist Lead SD Expert to deliver on Customer SLA Stay updated on and present the planned activities for the platform Participate in customer escalation meetings (with or without vendors) Challenge vendors / other functional teams on suggested workarounds and costs Responsible for quality assurance/SOA compliance on deliveries Reporting on daily / weekly productivity and performance</div><div></div><div>
Eligibility Criteria</div><div>
Education: BS (CS), BS (IT), MIT, BS (SE) , Certification (will be given preference):</div><div>
Microsoft Related Certifications (MCSA/MCSE), ITIL</div><div>
Work experience:</div><div>
Having 4-5 years of IT support experience on Microsoft Platforms e.g. Azure, Microsoft365 complete suite, Windows 11, Exchange Online, Teams, SharePoint Online, Microsoft Intune etc. Must have good understanding and hands on experience on network connectivity i.e. VPN and Citrix, IT Security, IT Architecture and Infrastructure Experience of incident handling process, troubleshooting incidents and problems for end users&rsquo; software/hardware in a cross functional team environment. Good understanding and experience of ITIL framework. Have knowledge of KPIs and SLA&rsquo;s and have hands on experience of doing tickets and trends analysis. Customer service oriented: excellent communication skills in English (both written and oral) and positive customer-centric attitude Excellent analytical and problem-solving skills Sense of urgency and self-motivation; ability to work under pressure and meet deadlines Experience within IT development, outsourcing and offshore delivery organizations and with Shared Service deliveries Team player, but also analytical and able to work individually and independently.</div><ul><li>
Domain lead in Service Desk (IT)</li><li>
System Expert EUC, Cloud services.</li></ul><div></div><div>
 Potential Career Path:</div><div></div><ul><li>
Domain lead in Service Desk (IT)</li><li>
System Expert EUC, Cloud services.</li></ul></div><div></div>
<br><p></p><div><div><div><div><div><div><div>Be a part of shaping the digital future :</div></div><div></div><div>
From Asia to the Nordics, our 16,000 employees are committed to connecting our 172 million subscribers to what matters most. We work with the latest technology to build innovative connectivity solutions that can empower societies and propel the digital future. Join us on our mission.</div><div></div><div>
Our companies : Telenor Norway, Telenor Denmark, Telenor Sweden, DNA in Finland, Dtac in Thailand, Digi in Malaysia, Grameenphone in Bangladesh &amp; Telenor Pakistan</div></div></div></div></div></div><div></div>

Service Desk Executive - IT

Inspire Pakistan

<div><div><div><div><b>Posted date</b></div> <div>2nd September, 2025</div> <div><b>Last date to apply</b></div> <div>11th September, 2025</div>
</div><br>
<div><div><b>Country</b></div> <div>Pakistan</div> <div><b>Locations</b></div> <div>Islamabad</div>
</div><br>
<div><div><b>Category</b></div> <div>Tender</div></div></div></div><div></div>
<br><p></p><div><p>Inspire Pakistan is Non-Governmental Organization registered with SECP under Section 42 of the Companies Ordinance, 1984. The Organization is working on Human Rights, Refugee Rights, Education and Youth Empowerment since 2014 with the geographical coverage of all the province of Pakistan.</p><p></p><p><br>
Inspire Pakistan invite reputable vendor/firm for the Procurement of Assistive Devices as per detail mentioned in the ITB attached.</p><p></p><div><br>
</div>
<p><b>&quot;To enable you to submit a proposal, please find enclosed the complete list of items included in the attached ITB.&quot;</b></p></div><p></p>
<br><div><p>Apply By:</p>
<p>
 </p><p>The bid must be submitted in original ( sealed envelopes ) addressed to Procurement Unit to below mentioned address:</p>
<p></p>
<p><b>Procurement Unit</b></p>
<p><b>Inspire Pakistan</b></p>
<p><b>House. </b><b>No. 610, Main Doubl&eacute; Road, E/11-4 Islamabad.</b></p></div><p></p>

Tender (Invitation To Bid) Procurement of Assistive Devices

Circles

<div>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.
 <br/>
 <br/>
 Today, Circles partners with leading telco operators across 14 countries and 6 continents, including KDDI Corporation, Etisalat Group (e&amp;), AT&amp;T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.
 <br/>
 <br/>
 <strong>
  Besides Its SaaS Business, Circles Operates Two Distinct Businesses
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles&rsquo; SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
  </li>
  <li>
   Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.
   <br/>
   <br/>
  </li>
 </ul>
 Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.
 <br/>
 <br/>
 <strong>
  Job Purpose &amp; Responsibilities
  <br/>
  <br/>
 </strong>
 Responsible for designing, creating &amp; executing campaigns &amp; digital journeys. Core responsibilities of CRM specialist include:
 <br/>
 <br/>
 <ul>
  <li>
   Collaborate with commercial teams to design and execute targeted campaigns aimed at customer retention, upsell, and cross-sell
  </li>
  <li>
   Develop and manage campaign calendars, focusing on optimizing the effectiveness of all channels and customer interactions
  </li>
  <li>
   Monitor CRM campaigns &amp; journeys to debug issues &amp; anomalies through timely investigations
  </li>
  <li>
   Analyze customer data to identify trends, patterns, and insights that help in taking informed business decisions
  </li>
  <li>
   Proactively answer business questions from management and other stakeholders
  </li>
  <li>
   Identify ways to increase revenue through identifying Up-sell/Cross-Sell opportunities
  </li>
  <li>
   Doing A/B testing &amp; performing campaign Pre/Post analysis
  </li>
  <li>
   Create deep dive trackers for all stages of customer lifecycle
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Specific Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Knowledge of campaign management tools &amp; digital CRM
  </li>
  <li>
   Hands on experience in SQL, R/Python &amp; other programming languages is preferable
  </li>
  <li>
   Hands on experience in BI visualization tools like Looker, Tableau, Power BI &amp; Qlik is preferable
  </li>
  <li>
   Knowledge of ETL, Data warehousing, Cloud &amp; Big data technologies will be a plus
  </li>
  <li>
   Advanced Excel Skills
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Generic Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong Statistical Concepts
  </li>
  <li>
   Good presentation skills
  </li>
  <li>
   Good task management skills
  </li>
  <li>
   Stakeholder management
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  </li>
 </ul>
 <strong>
  Education
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 </strong>
 Minimum Bachelors in Business Administration/Computer Science or similar
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 <strong>
  Work Experience (Years)
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  <br/>
 </strong>
 1-3 Years of relevant experience (Telecom Industry experience is a plus)
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 Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.
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 <strong>
  Data Protection and Privacy Statement
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 </strong>
 By submitting an application for this position, you, as the applicant, or your authorised representative(s), consent to Circles&rsquo; Candidate Data Protection and Privacy Policy. You also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable. You further understand that you may withdraw consent at any time, which may affect our ability to consider your application. In instances where your personal data or application is submitted by a third party, it is understood that such third party has been duly authorised by you to disclose the relevant personal data and provide consent on your behalf, and that you have been made aware of this Policy.
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 To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.
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 <br/>
 Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.
</div>


CRM Specialist / Pakistan

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