digital transformation lead

ريناد المجد

<p><b>Key Responsibilities</b></p><p><b>Must-have responsibilities:</b></p><ul><li>Lead the development of digital transformation strategies, including gap analysis, strategic objectives, KPIs, and execution plans</li><li>Analyze digital maturity and readiness levels based on Qiyas or equivalent frameworks</li><li>Coordinate execution of digital initiatives across domains (e.g., platforms, infrastructure, AI, business continuity, innovation)</li><li>Manage supporting documentation for Qiyas/DGA requirements, ensuring traceability and completeness</li><li>Track progress, compile evidence, and align all outputs with regulatory and strategic expectations</li><li>Prepare official documents in Arabic for government clients, including strategic studies, roadmaps, dashboards, and audit responses</li></ul><p><b>Additional responsibilities:</b></p><ul><li>Contribute to KPI dashboards, corrective action plans, and process improvement files</li><li>Help document innovation frameworks and service quality indicators</li></ul><p><b>Requirements</b></p><p><b>Must-have qualifications:</b></p><ul><li>10 to 15 years of total experience in IT, consulting, or transformation roles</li><li>Minimum 3 to 5 years of direct experience in preparing and executing digital transformation strategies</li><li>Experience working with <b>Saudi governmental entities</b> and understanding their requirements, workflows, and documentation styles.</li><li>Ability to manage multiple transformation projects and deliver high-quality outputs under deadlines</li><li>Proven engagement in <b>IT and digital transformation projects,</b> covering both strategy and delivery phases</li><li>Strong background in Qiyas or DGA-related compliance work, including actual documentation</li></ul><p><b>Preferred qualifications:</b></p><ul><li>Bachelor&rsquo;s or higher degree in IT, Computer Science, Business, or related fields</li><li>Familiarity with digital governance, Innovation, and enterprise architecture</li><li>Relevant certifications (PMP, TOGAF, ISO 27001, Lean Six Sigma, etc.)</li><li>Ability to prepare well-formatted outputs using Microsoft Word, Excel, and PowerPoint aligned with official government standards.</li><li>Prior experience working in a <b>Digital Transformation Office</b>, preferably within a government or consulting organization</li></ul><p>Job Type: Full-time</p><p>Pay: Up to &#65020;26,000.00 per month</p><p>Ability to commute/relocate:</p><ul><li>&#1575;&#1604;&#1585;&#1610;&#1575;&#1590;: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Application Question(s):</p><ul><li>what is your notice period in days ?</li><li>Do you hold any relevant certifications? (e.g., PMP, TOGAF, COBIT) </li><li>Do you have experience working directly with Saudi governmental entities?</li><li>Do you have hands-on experience preparing documentation for the DGA Qiyas framework?</li><li>Does the salary mentioned suitable for you ?</li><li>Do you live in KSA ?</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>Digital transformation: 5 years (Required)</li></ul><p>Language:</p><ul><li>arabic (Required)</li></ul>

Digital transformation consultant

L'Oréal

<div>
 For 115 years, L&rsquo;Or&eacute;al, the world&rsquo;s leading beauty player, has devoted itself to one thing only: fulfilling the beauty aspirations of consumers around the world. Our purpose, to create the beauty that moves the world, defines our approach to beauty as essential, inclusive, ethical, generous and committed to social and environmental sustainability.
 <br/>
 <br/>
 In our journey, we are looking for talented individuals who can lead us on this mission.
 <br/>
 <br/>
 Would you like to be a part of the adventure?
 <br/>
 <br/>
 We have a suitable opportunity in the
 <strong>
  Professional Products Division
 </strong>
 for the position of
 <strong>
  Digital Transformation Manager.
 </strong>
 This is a Team manager role. The DIGITAL TRANSFORMATION MANAGER (Data, DDX &amp; CX) is a strategic role within L'Or&eacute;al's Professional Products Division in India. This role is responsible for developing the roadmap and implementing the B2B, B2B2C, B2C data-driven DDX and Omnichannel customer experience (CX) strategy across the division, with the goal of driving customer acquisition, retention, loyalty, and ultimately, revenue growth. This individual will champion a customer-centric approach throughout the organization, leveraging data analytics, DDX systems, and digital technologies to deliver personalized and seamless experiences for salon professionals and consumers. This role requires significant collaboration with Zone IT, CDMO DDX &amp; Global PPD stakeholders (Digital, DMIs, Activation, etc.) who owns the products, solutions, project timeline, deployment &amp; execution to ensure alignment and effective implementation of regional strategies.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Digital Transformation: Lead the country&rsquo;s digital transformation evolution of the B2B, B2B2C, B2C data &amp; customer experiences, leveraging digital technologies to create innovative and seamless customer interactions
  </li>
  <li>
   Own Strategic Digital Projects: In collaboration with CDMO, Zone IT, Global stakeholders, to be the Div&rsquo;s strategic project owner of Loreal Partner Shop, Loreal Salon Services, Pro360, D2C Loyalty Programmes, etc
  </li>
  <li>
   Data Strategy &amp; Analytics: Drive the data strategy for the Division in collaboration with Brand Teams, Zone IT, CDMO, Global stakeholders, encompassing data collection, integration, analysis, and visualization. Establish key performance indicators (KPIs) and dashboards to track and measure the effectiveness of DDX and CX initiatives
  </li>
  <li>
   DDX: Lead the Div&rsquo;s CRM strategy in collaboration with the CDMO DDX team, to oversee the implementation, optimization, and ongoing management of the DDX system (e.g., MRM, Salesforce). Ensure effective data acquisition, activation, &amp; analytics of data captured, segmentation, and utilization to drive personalized marketing campaigns and targeted sales efforts
  </li>
  <li>
   Customer Experience Design: Map the customer journey across all touchpoints and identify opportunities to enhance the customer experience at each stage
  </li>
  <li>
   Stakeholder Management: Build strong relationships with key stakeholders across the organization, including global, regional, and local teams, to ensure alignment and collaboration
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Deliverables
  <br/>
  <br/>
 </strong>
 <li>
  Collaboration with Marketing:
 </li>
 <ul>
  <li>
   Deliverable: Working with the marketing team to develop an effective consumer experience design for Brand.com, B2B E-comm, B2B2B Ecosystem and CRM programmes
  </li>
  <li>
   Details: Provide input on Consumer experience, content strategy, Whatsapp Messaging, E-mail marketing, and search engine optimization (SEO)
  </li>
 </ul>
 <li>
  Collaboration with Commercial team:
 </li>
 <ul>
  <li>
   Deliverable: Working with the Commercial team on LPS and LSS Projects
  </li>
  <li>
   Details: This includes managing LPS platform for Salon onboarding and engagement, LPS Roadmap, LSS to drive O+O Salon Footfalls
  </li>
  <li>
   Collaboration with CDMO/Tech/IT: *Work closely with CDMO/Tech Teams to drive Transformation from a Digital lens
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Competencies
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strategic Thinking &amp; Planning: Ability to think strategically about the role Digital Transformation in the overall business strategy and develop long-term plans to achieve business objectives
  </li>
  <li>
   Project Management: Strong project management skills to effectively manage multiple projects simultaneously, prioritize tasks, meet deadlines, and deliver results within budget
  </li>
  <li>
   Leadership &amp; Collaboration: Ability to lead and motivate teams, collaborate effectively with cross-functional stakeholders (e.g., sales, marketing, IT), and influence decision-making
  </li>
  <li>
   Business Acumen &amp; Financial Management: Understanding of business principles, financial metrics, and budget management to make informed decisions that drive profitability and growth
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Relationships
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong on Stake holder management. (Marketing, Zone, Digital, HO, Global, CDMO Teams)
  </li>
  <li>
   Strong relationship orientation (with PPD HO teams)
  </li>
  <li>
   Should have ability to connect with people across organisations and across Geographies
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education &amp; Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Post Graduation with relevant experience will be preferred.
  </li>
  <li>
   We are on the lookout for Talent who has experience in Managing Consumer Data, Designing Consumer Experience, Website Management, CRM/Loyalty Programme Activations.
   <br/>
   <br/>
  </li>
 </ul>
 L&rsquo;Or&eacute;al is committed to building a diverse environment and is proud to be an equal opportunity employer. L&rsquo;Or&eacute;al closely prohibits discrimination against any employee or applicant for employment because of the individual&rsquo;s race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability or any other characteristic protected by law.
</div>


SENIOR MANAGER - DIGITAL TRANSFORMATION

Node Technologies

<div>
 <p>
  <strong>
   Job Purpose:
  </strong>
 </p>
 <p>
  To design and implement digital transformation strategies that align with organizational and national objectives. This role provides forward-looking advisory services and ensures that initiatives deliver sustainable value to the organization.
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Develop comprehensive digital transformation strategies and roadmaps.
  </li>
  <li>
   Conduct assessments of current business and digital capabilities.
  </li>
  <li>
   Align digital initiatives with organizational goals and national visions.
  </li>
  <li>
   Evaluate emerging digital trends and recommend innovative solutions.
  </li>
  <li>
   Design KPIs and performance dashboards for tracking progress.
  </li>
  <li>
   Support departments in the execution of digital initiatives.
  </li>
  <li>
   Advise leadership on strategy execution, change management, and innovation adoption.
  </li>
 </ul>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Master&rsquo;s or PhD in Business Administration, Computer Science, or IT-related field.
  </li>
  <li>
   Minimum of 5 years in digital strategy development (government or transport sector preferred).
  </li>
  <li>
   Certifications: ITIL Strategic Leader, GPMA, PMP/PRINCE2, Leading Digital Transformation.
  </li>
 </ul>
 <p>
  <strong>
   Skills &amp; Competencies:
  </strong>
 </p>
 <ul>
  <li>
   Strategic and analytical thinking with the ability to translate business needs into digital solutions.
  </li>
  <li>
   Expertise in digital maturity models and transformation frameworks.
  </li>
  <li>
   Strong consulting and advisory skills.
  </li>
  <li>
   Excellent presentation and communication abilities.
  </li>
  <li>
   Familiarity with government digital transformation programs.
  </li>
 </ul>
 <p>
 </p>
</div>


Digital Strategy Consultant

Takeda Pharmaceuticals

<div><p>By clicking the &ldquo;Apply&rdquo; button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda&rsquo;s Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.</p><p></p><h2 class="jobSectionHeader"><b>
Job Description</b></h2><p></p><p><b>
Job Purpose
</b></p><p></p><p>Support Sales Force Effectiveness and efficiency and <b>drive the digital transformation of sales operations</b> by implementing new systems and tools. Lead <b>Sales Resource Optimization (SRO)</b>, Segmentation &amp; Targeting, and Territory Alignment. Continuously provide actionable insights to the sales force and business units to <b>maximize commercial impact and operational excellence</b>.</p><p></p><p><b>
Role Core Responsibilities &amp; Accountabilities</b></p><p></p><ul><li><b>
Own and lead</b> Territory Alignment, Segmentation &amp; Targeting, Cycle Planning, and Sales Force Incentive &amp; Performance Calculations.</li><li>
Set sales targets across teams in alignment with business priorities and strategic goals.</li><li>
Act as the <b>primary CRM owner</b>, ensuring effective usage, administration, and continuous improvement of CRM systems.</li><li>
Develop and deliver performance dashboards and reports, enabling data-driven decision-making across sales and HQ teams.</li><li>
Create and maintain weekly/monthly lead and lag performance analyses.</li><li>
Lead recurring segmentation processes and ensure alignment with evolving market dynamics.</li><li>
Manage CRM survey processes and act as the <b>first point of contact for all CRM-related issues and tickets</b>.</li><li>
Support leadership team with performance analytics and facilitate strategic performance review meetings.</li><li>
Champion digital transformation initiatives by <b>scouting and integrating global best practices</b>.</li><li>
Lead the digitalization of consent processes and operations.</li><li><b>
Define and document SOPs and best practices</b> to ensure consistency and scalability.</li></ul><p></p><p><b>
Role Mandatory Responsibilities
</b></p><ul><li>Adhere to Takeda&rsquo;s Information Security and Technology Use policies.</li><li>
Serve as a Quality Ambassador by promptly reporting any product-related concerns to the Quality team.</li><li>
Uphold integrity and ethical conduct in alignment with Takeda&rsquo;s values (Takeda-ism).</li><li>
Complete all mandatory trainings and ensure team compliance with relevant policies and procedures.</li><li>
Lead by example in the accurate and timely use of company systems (e.g., Concur, Dakika, Bloom), fostering process discipline across the team.</li><li>
Proactively raise compliance or ethical concerns through appropriate Takeda reporting channels</li></ul><p></p><p><b>
Job Dimension</b></p><ul><li>
OPEX responsibility: Yes</li><li>
Financial Responsibility: Yes</li><li>
Volume Impact: Yes</li><li>
Revenue Impact: Yes</li></ul><p>
If yes, please explain the impact (Max 30 words): <b>Directly influences sales force productivity and commercial performance through strategic planning, digital enablement, and operational excellence.</b></p><p></p><p><b>
Role required Qualifications &amp; Capabilities</b></p><p></p><ul><li><b>
Education: </b>Graduate degree in Business Administration, Economics, or Engineering. <b>MBA or MA preferred.</b></li><li><b>
Experience: </b>Minimum 5 years in SFE, Commercial Excellence, Business Intelligence, or Project Management. <b>Experience in pharma or healthcare industry is a strong plus.</b></li><li><b>
Language: </b>Fluent in English (written and verbal); <b>Turkish proficiency.</b></li><li><b>
Certifications: </b>Project Management certification (e.g., PMP) is a plus.</li><li><b>
Digital &amp; Technology: </b>Advanced proficiency in MS Office, Power BI, and analytical tools. <b>Experience with CRM platforms (e.g., Veeva, Salesforce) is highly desirable.</b></li></ul><p></p><p><b>
Capabilities &amp; Behaviors:</b></p><ul><li>
Strong analytical and problem-solving skills</li><li>
Digital fluency and strategic thinking</li><li>
Agility and ability to manage multiple priorities</li><li>
Excellent stakeholder management and communication skills</li><li><b>
Proactive mindset with a focus on continuous improvement</b></li></ul><p></p><h2 class="jobSectionHeader"><b>
Locations</b></h2>
Istanbul, Turkey<p></p><h2 class="jobSectionHeader"><b>
Worker Type</b></h2>
Employee<p></p><h2 class="jobSectionHeader"><b>
Worker Sub-Type</b></h2>
Regular<p></p><h2 class="jobSectionHeader"><b>
Time Type</b></h2>
Full time</div>

SFE & CRM Lead

EXL Service

<div></div><div><div><div><div><div><div><div><div>Lead Assistant Manager</div><p>EXL/LAM/1501492</p><ul>
Digital SolutionsBangalore</ul></div><div><div><div><ul><div><div><div>
Posted On</div><div>
08 Oct 2025</div></div></div><div><div><div>
End Date</div><div>
22 Nov 2025</div></div></div><div><div><div>
Required Experience</div><div>
4 - 6 Years
</div></div></div></ul></div></div></div></div></div></div><p></p><div><div><p>
</p></div></div></div><p><div><div><div><div><div>Basic Section</div></div></div><div><div><p>
Number Of Positions</p><p>
5</p></div><div><p>
Band</p><p>
B2</p></div><div><p>
Band Name</p><p>
Lead Assistant Manager</p></div><div><p>
Cost Code</p><p>
G090701</p></div><div><p>
Campus/Non Campus</p><p>
NON CAMPUS</p></div><div><p>
Employment Type</p><p>
Permanent</p></div><div><p>
Requisition Type</p><p>
New</p></div><div><p>
Max CTC</p><p>
1500000.0000 - 2000000.0000</p></div><div><p>
Complexity Level</p><p>
Not Applicable</p></div><div><p>
Work Type</p><p>
Hybrid &ndash; Working Partly From Home And Partly From Office</p></div></div></div><div><div><div><div>
Organisational</div></div></div><div><div><p>
Group</p><p>
EXL Digital</p></div><div><p>
Sub Group</p><p>
Digital Solutions</p></div><div><p>
Organization</p><p>
Digital Solutions</p></div><div><p>
LOB</p><p>
CX(CONNECx)</p></div><div><p>
SBU</p><p>
Exelia.AI</p></div><div><p>
Country</p><p>
India</p></div><div><p>
City</p><p>
Bangalore</p></div><div><p>
Center</p><p>
FA - Bengaluru</p></div></div></div></div></p><div><div><div><div>
Skills</div></div><div><div><p>
Skill</p><div><p>
AI
</p><p>AI TOOLS
</p><p>GOOGLE CCAI
</p><p>GOOGLE BIGQUERY
</p><p>CONVERSATION ANALYSIS
</p></div></div><div><p>Minimum Qualification</p><div><p>
B.TECH/B.E</p></div></div><div><p>
Certification</p><p>
No data available
</p></div></div></div></div><div><div><div><div>Job Description</div></div><div><div><div><div><div>
Job Description</div></div><div></div><div><div><div><b><br>
Position Title, Responsibility Level</b></div><div><div><div>
LAM - Cognitive CX Delivery</div></div></div></div><div></div><div><div><br>
Function</div><div>
Digital Transformation</div></div><div><div><b><br>
Reports to</b></div><div>
Manager &ndash; Digital CX CoE</div></div></div><div><div><div><br>
Permanent/ Temporary</div><div>
Permanent</div></div><div><div><br>
Span of Control</div><div>
Individual Role</div></div><div><div><br>
Location</div><div>
Noida</div></div></div><div></div><div><div><div><br>
Basic Function</div><div>
.</div><ul><li>
Strong experience in developing intent and utterances based logics and interaction flows on conversational AI</li><li>
Strong experience in developing NLP based intent classification, routing and treatment of customer interactions</li><li>
Strong experience in developing REST APIs and developing product to enhance customer experience</li><li>
Exposure of Lex and or Dialogflow, Watson or similar platform</li><li>
Understanding of UI elements, APIs, Database interfaces etc.</li><li>
Develops tasks / objects using core workflow principles that are efficient, well structured, maintainable and easy to understand</li><li>
Revert with timelines on fixes of UAT observations</li><li>
Provide post implementation support to all changes</li><li>
Keep the project manager and product committee informed of task accomplishment, issues and status</li><li>
Ensure compliance with company &amp; IT procedure, policies, and documentation requirements (Feasibility study, BRD, Release Notes) across project phases, guidelines around coding standards and development best practices.</li><li>
Perform Technical documentation as per the Project lifecycle</li></ul></div></div><div></div><div><div><div><br>
Essential Functions</div><ul><li>
Good communication and presentation skills</li><li>
Self-motivated, team player, action and results oriented.</li><li>
Process driven and conceptual thinking</li><li>
Change Management skills</li><li>
Innovative thinker</li><li>
Quick and agile learner</li></ul></div></div><div></div><div><div><div><br>
Primary Internal Interactions</div><ul><li>
Service Delivery Managers</li><li>
Digital transformation team</li><li>
ISG Team</li></ul></div></div><div></div><div><div><div><br>
Primary External Interactions</div><ul><li>
Client Teams &ndash; especially Client Business &amp; Technology Teams.</li><li>
External Vendors &ndash;Product &amp; Services Vendors/Partners, Industry/Business forums</li></ul></div></div></div></div><div></div><div><div><div><div><b><br>
Organizational Relationships</b></div><div></div><div><b><br>
Reports To :</b>Sr. Manager &ndash; Digital CX CoE <b>Supervises : </b>Individual Contributor</div></div></div><div></div><div><div><br>
Skills</div></div><div><div><br>
Technical Skills</div><div><ul><li>
Have 6 -8 yrs of working experience mainly around NLP/NLU</li><li>
Have 4-5 yrs of experience in speech to text and text to speech API/platform</li><li>
Have built many ML models and deployed in production in the field of Healthcare, Insurance, and Banking, etc.</li><li>
Have experience in building Conversational AI/Intelligent Chatbots on web and or mobile platform</li><li>
Have working experience in building chatbots using Google Dialogflow, IBM Watson, Amazon Lex, etc.</li><li>
Must be very good with various programming and scripting languages like Python, Java, and Groovy</li><li>
Must possess fairly good knowledge of developing API/REST Services</li><li>
Must be hands on with tools like Git, BitBucket, etc.</li><li>
Good to have understanding of SDLC e.g. Agile, Scrum, etc.</li><li>
Good to have working exposure on domain NLP models for Healthcare, Insurance, Travel, or Banking etc.</li><li>
Have good knowledge of data structures, and must be very good at analytical and problem solving</li><li>
Must be a good team player, proactive, hardworking</li><li>
A good communicator with internal and external stakeholders</li><li>
Overall 5+ years in development using Python, Java etc.</li><li>
Must be good with data structures, sql, and no-sql databases</li><li>
Can set-up deployment pipeline using Git/Jenkin</li><li>
Willing to work in US/UK shift in services environment</li></ul></div></div><div></div><div><div><div><b><br>
Process Specific Skills</b></div></div><br>
<ul><li>
Having worked in a Digital transformation capacity using cloud specific solutions and implementation</li><li>
Good understanding of conversational AI Trends, platforms, and technologies</li><li>
Must be ready to work and support multiple time zone whenever there is a need</li></ul></div><div></div><div><div><div><b><br>
Soft skills (Desired)</b></div></div><br>
<ul><li>
Independent problem-solving,</li><li>
Self-direction, Self-motivated, Flexible and team oriented person</li><li>
Should be able to work independently, with minimum supervision.</li><li>
A Strong sense of ownership, urgency, and drive.</li><li>
Tack-sharp analytical abilities.</li><li>
Strong interpersonal and communication skills.</li></ul></div><div></div><div><div><div><br>
Education Requirements</div><br>
<div></div><ul><li>
Graduate, preference for degree in Computer Science (MCA/BS/BE) with industry recognized certifications</li></ul></div></div><div></div><div><div><div><br>
Work Experience Requirements</div><br>
<div></div><ul><li>
Overall 6-8 years of experience with at-least 5years of experience in AI/ML development, Conversational AI, speech to text and text to speech technologies and solutions, Dialogflow, Lex, Watson or other cloud based conversational architecture, solution creation and integrations etc.</li></ul><ul><li>
Master`s degree or Bachelor&acute;s degree; combined with equivalent additional qualifications and/ or experience</li></ul></div></div></div></div></div></div></div></div><p></p>

Lead Assistant Manager

Microsoft

<div><h3 class="jobSectionHeader"><b>Drive Digital Transformation and Strategic Growth with Microsoft&rsquo;s Most Valuable Customers</b></h3><div><div>
Are you a relationship-driven sales leader with a passion for digital innovation? At Microsoft, we&rsquo;re looking for a dynamic professional who thrives on building deep customer partnerships, driving strategic account planning, and delivering transformative business outcomes. In this role, you&rsquo;ll lead complex accounts, shape digital transformation strategies, and unlock new value for customers through cutting-edge solutions. You&rsquo;ll collaborate with industry experts, leverage executive relationships, and use world-class sales techniques to influence decision-makers and accelerate growth. If you're ready to make a meaningful impact and lead with purpose, we want to hear from you.</div></div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2><h3 class="jobSectionHeader"><b>
Account Management</b></h3><div><div><div><ul><li>
Develops and oversees the execution of account plans utilizing common sales and delivery methodology for the Microsoft sales organization for multiple accounts and works to ensure engagements yield high volume sales for both Microsoft and the customer that are on track with goals, outcomes, and forecasts.<ul><li>
Leads multiple, diverse, and high-performing teams and coordinates with internal industry experts on account planning and execution for various accounts.</li><li>
Coordinates with industry experts to identify new business opportunities and drive account growth.</li><li>
Leads extended team and embraces partners to scale business by understanding partner goals and creating an interest in mutual business growth, and deep understanding of plan to ensures achievement of revenue and consumption targets and drives integrated joint account governance through customer plan on regular frequency to achieve customer outcomes.</li><li>
Identifies initial stakeholders, customer needs, and customer priorities.</li><li>
Proposes initial Solutions/Sales Plays.</li><li>
Leverages strong sales acumen to set action items and approach to drive big bets and drive new business opportunities based on customer strategy and priorities.</li></ul></li></ul></div><div><ul><li>
Thinks strategically about customer planning for assigned accounts, setting standards and priorities, outlining where to and how to invest resources of the account management team and other stakeholders, engaging internal and external decision makers on long-term business planning, and anticipating needs of assigned accounts to turn enterprise accounts into strategic accounts. Influences to scale strategic plans (inclusive of partners) and involves senior leadership team. Ensures teams are documenting in the Account Plan.</li></ul></div><div><ul><li>
Expands network of key internal and external partners and other business decision makers in customers' accounts to grow sales and partner impact and to provide a seamless account management experience to the customers, ensuring proper execution of core tasks and account transactions.<ul><li>
Engages with key mainstream partners to promote long-term, mutually-beneficial business and technology transformation strategies.</li><li>
Expands network of influence on the board to expand reach and influence decision making.</li><li>
Drives joint solutions with partners.</li><li>
Shares opportunities outbound with partners, and reviews/accepts opportunities shared inbound.</li><li>
Proactively engages and works with partners&rsquo; sellers directly to drive non-qualified opportunity momentum and deal closure inclusive of partners.</li></ul></li></ul></div><div><ul><li>
Oversees mutiple complex accounts and leads planning and prioritization efforts to anticipate and ensure appropriate responses to account needs.<ul><li>
Develops strategies to manage pipeline and meet sales goals by reviewing forecasts, assessing and mitigating risks, and ensuring strategy alignment with business priorities.</li><li>
Leads virtual teams to properly re-adjust priorities, all while maintaining a high level of commitment and accountability.</li><li>
Prioritizes line of business projects to achieve business outcomes.</li><li>
Reduces complexity for the customer and for internal teams by prioritizing the most strategic partners to deliver outcomes.</li></ul></li></ul></div></div><div><div><b>
Customer Engagement</b></div><div><ul><li>
Supports business transformation through technology for assigned accounts in multiple business units to drive business outcomes and create business value for customers. Leverages consultative and insightful listening skills that disrupts the mindset of customers by bringing innovative ideas that showcase the need for change and new strategic direction. Is sought out by the customer for guidance related to transformation. Proactively involves corporate resources and engages cross-industry resources to drive customer transformation. Ability to influence and mitigate proactively competitive risk. Ensures line-of-business wins are captured (e.g., customer write ups) as reference for scale through insightful listening.</li></ul></div><div><ul><li>
Proactively cultivates relationships with customers and uses Microsoft sales strategies with executive, business, and technical decision makers at high levels of the customer's organization through consultative engagement to establish alignment and secure buy-in and execution. Connects the customer to Microsoft business and technical executives. Establishes Rhythm of Business (RoB) with top customer sponsors to regularly highlight the value of the Microsoft solutions and subsequent Return on Investment (ROI). Works with the customer partners foster trust and brand growth and loyalty through multiple levels (e.g., managers, executives) of the customer's organization in the assigned accounts. Assists partners in joint-selling by establishing joint desire to create new go-to markets by starting to build relationships in new markets (e.g., Vice President). Leverages digital selling methods (e.g., digital) to grow your network and create a pipeline, consume account-based marketing output, and reflect in the engagement strategy in our customer plan.</li></ul></div><div><ul><li>
Proactively develops a comprehensive understanding of customer's business and technology needs and strategies for each assigned account, of their priorities, and of the industry direction. Anticipates customers' needs to deliver new insights on customers' business strategies and educate customers on ways to jointly address these needs. Identifies and pursues opportunities to offer business and technology solutions. Leverages internal influence to advocate on behalf of the customer internally (e.g., driving changes to roadmap, engaging with product groups), working to prioritize customers' requests and meeting their business needs. Creates trust to influence for impact and acts as a trusted advisor to help the customer transform its business model. Connect customers with other customers/partners on areas that may benefit them. If industry aligned, also develops a deep understanding of the customer's industry.</li></ul></div></div><div><div><b>
Industry Knowledge</b></div><div><ul><li>
Exhibits deep knowledge of the Telco industry, current trends, and market dynamics, and the competitive landscape.</li><li>
Leverages their depth of industry knowledge to position Solution Area technology in industry context.</li><li>
Demonstrats ability to position how Microsoft products and solutions will help customers realize innovation through business transformation.</li></ul></div></div><div><div><b>
Sales Excellence</b></div><div><ul><li>
Actively seeks customer feedback (both formal and informal) of assigned accounts regarding ways to identify and understand the drivers of satisfaction and/or dissatisfaction. Helps in the creation of long-term strategies aimed at maintaining levels of customer satisfaction. Orchestrates others (e.g., Customer Success Account Management [CSAM]) to anticipate issues/risks on customer satisfaction, determine the root cause of problems, remove blockers, and establish recovery action plan to improve customer's overall experience. Leverages key executive relationships to build trust with the customer organization. Proactively establishes agreement on success measures and manages execution on success measures to prevent need for recovery plans.</li></ul></div><div><ul><li>
Develops compelling, value-proposition presentations (e.g., with the use of business cases) and specialized business plans for customers that drive business outcomes. Demonstrates thought leadership and presents business plans to customers to generate new non-qualified opportunities. Guides others on how to tailor industry-specific presentations. Presents outcome based cross solution strategies.</li></ul></div><div><ul><li>
Develops and implements plans for maximizing upselling/cross-selling non-qualified opportunities in certain accounts. Drives plans to highlight Microsoft's and partners' solutions to solving additional business and technology issues and aims to expand budget allocated to Microsoft. Leverages virtual teams to identify and act on new non-qualified opportunities while utilizing common sales and delivery methodology for the Microsoft sales organization.</li></ul></div><div><ul><li>
Engages decision makers of assigned accounts to clearly articulate Microsoft's value proposition aligned to customer's business objectives. Translates features into business impact and outcomes that accelerate the customer's digital presence. Develops plans to offer more targeted solutions that satisfy customers' key performance indicators (KPIs) and align the right partner solution for customer industry needs.</li><li>
Positions oneself as a thought leader and trusted advisor internally and externally to executive-level business decision makers of multiple assigned accounts by leveraging best-in-class sales and communication techniques to lead extended virtual teams and key stakeholders with deep industry expertise (e.g., customers' sponsors) to build stronger relationships with decision makers of assigned accounts. Document and creates stakeholder map in the account plan of the key decision makers, influencers, sentiment, etc.</li></ul></div></div></div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><div>
Required/minimum qualifications</div><div>
Master's Degree in Business Administration AND extensive experience working in industry (Telecommunication Industry), driving sales, digital transformation, or other relevant work experience (e.g., consulting, technology)</div><div><br>
OR Bachelor's Degree in Technology, or related field AND extensive experience working in an industry, driving digital transformation, or other relevant work experience (e.g., consulting, technology) OR equivalent experience.</div><br>
<div></div>
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.</div>

Sr. Account Executive Telecommunication Industry

KFC MENAPAKT & CCA

<div>
 <p>
  At KFC, our customers connect with our brands through digital experiences &mdash; and we&rsquo;re on a mission to make 100% of our transactions digital. Behind the scenes, our teams use cutting-edge store technologies to deliver seamless, customer-first moments.
 </p>
 <p>
  We&rsquo;re looking for a
  <strong>
   Head of Digital Product
  </strong>
  to shape and drive our digital transformation across the
  <strong>
   CIS region, Turkey, Algeria, Tunisia, and broader MENAPakT markets
  </strong>
  .
 </p>
 <p>
  💡
  <strong>
   In this role, you will:
  </strong>
 </p>
 <ul>
  <li>
   Lead the digital product vision and strategy, building roadmaps across eCommerce, Delivery, Loyalty, and CRM.
  </li>
  <li>
   Drive restaurant technology innovation: POS, kiosks, drive-through, kitchen displays, and more.
  </li>
  <li>
   Partner with CDIO, Regional Product Managers, and franchisee tech teams to launch and scale digital initiatives.
  </li>
  <li>
   Track performance, optimize customer journeys, and deliver commercial impact through tech.
  </li>
  <li>
   Build frictionless experiences that delight customers and improve restaurant operations.
  </li>
 </ul>
 <p>
  <strong>
   Scope:
  </strong>
 </p>
 <ul>
  <li>
   1,400+ stores across 21 countries
  </li>
  <li>
   USD $2Bn annual sales
  </li>
  <li>
   Major impact on customer experience and digital growth
  </li>
 </ul>
 <p>
  <strong>
   We&rsquo;re looking for:
  </strong>
 </p>
 <p>
  A proven digital leader with experience in consumer-facing tech, product management, and large-scale launches across multiple markets. Strong in strategy, agile delivery, and stakeholder management, with expertise in eCommerce, apps, CRM, loyalty, payments, and restaurant technologies.
 </p>
 <p>
  If you&rsquo;re passionate about shaping the future of digital in one of the world&rsquo;s most iconic brands &mdash; this is your opportunity.
 </p>
</div>


Digital Product Manager

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