digital transformation lead

اورنچ مصر

<div>About the job Lead, Digital Solutions Services
<div>Purpose of the job

Responsible for digital services channels projects. This covers Orange.eg as the main web channel for self-service and My Orange mobile application serving both mobile and fixed (DSL) customers as well as CP tools (web &amp; App), and other various digital services.

Duties and responsibilities
<ul><li>
Responsible for digital transformation projects, through working closely with various departments to collect requirements, like customer service, HR, Sales , IT &amp; Marketing teams to achieve higher revenues and better customer experience.</li><li>
Conduct business Analysis &amp; solution architecture to ensure logical connection and arrangements between system components internally , between Digital system and the rest of eco system for all digital services &amp; channels.</li><li>
Abide by the standards, best practices of digitalization and provide solutions that will cater any digital based service or project that are dynamic and scalable to allow future developments.</li><li>
Perform Project management activities, like Scope, budget, schedule &amp; resources management since the kick-off of the project till the launch and post deployment monitoring.</li><li>
Run steering committees for key initiatives, Converting Business requirements to detailed technical document to be used for software development, testing and validation afterwards</li><li>
Handle vendor management for all digital suppliers that support orange Egypt Digital portfolio, Ensure design &amp; delivery according to the specs within the digital transformation journey and support the needed roadmap.</li><li>
Support the Vendor Management actions in the technical specs , integration alignments, Contracts validation, negotiations and solution assessment.</li><li>
Responsible for the digital services &amp; channels operations &amp; support, ensure the resolution of critical issues that would impact the Digital products and services like system capacity, tickets resolution, customer complaint handling and SLA reporting.</li><li>
Responsible for assessing emerging trends , technologies and potential partnerships that allow us to deliver innovative experiences that simplify customer experience.</li><li>
Lead junior PMs, BAs and SAs to deliver the right High quality Projects from All aspects of management and Architecture through coaching and mentoring.</li><li>
Manage the production of analytical reports on Digital traffic and trends to identify opportunities of enhancements.</li><li>
Develop a dashboard to reflect ALL KPIs that monitor and analyze trends on all digital based services , platforms and trend of growth/decline on each channel per service.</li><li>
Prepare to executives/board the achievement and performance of the various digital services to report different Performance KPIs on regular basis.</li></ul>

Job specification

Education

B.SC. in communication engineering, computer engineering, computer science or electronics

Experience
<div>
<ul><li>0 - 1 year experience in telecom field specifically in data broadband products and services</li></ul>
<ul><li>knowledge of telecom/Digital environment &amp; protocols</li></ul>
<ul><li>Knowledge of project management methods</li></ul>
<ul><li>Good general IT background</li></ul>
</div>Skills and Abilities

Fluent English and Arabic is a must.

Ability to work in a fast-paced, dynamic environment, handling multiple concurrent.

Very good interpersonal skills &amp; team work.

Good leadership skills.

Comfortable with pressure and changing business requirements.</div></div>

Lead, Digital Solutions Services

PROZ TECHNOLOGIES

Hello, Greetings from Proztec Qatar! I hope everything is going well with you.We are thrilled to extend multiple exciting job opportunities, and currently, we are hiring for the role of Smart City Industry Expert with one of our prestigious clients in Qatar. Below, you will find details of the role, key responsibilities, and requirements.JOB OVERVIEWJOB TITLE : Smart City Industry ExpertLOCATION : Doha, QatarThe Smart City Industry Expert provides subject matter expertise and strategic guidance on smart city technologies, digital transformation, and urban innovation.The role ensures that initiatives, products, and services align with global smart city best practices, emerging technologies, and industry trends.This role acts as the advisor and bridge between business, technology, government stakeholders, and delivery teams to ensure smart city solutions deliver real value and measurable impact.DUTIES &amp; RESPONSIBILITIESIndustry Expertise &amp; AdvisoryProvide expert guidance on smart city technologies, frameworks, and trends.<ul><li>Support the definition of smart city strategies, roadmaps, and use cases.</li><li>Ensure alignment with international standards and best practices.</li><li>Identify innovation opportunities and emerging technologies.</li></ul>Use Case &amp; Solution DevelopmentSupport ideation and design of smart city initiatives and services.<ul><li>Validate feasibility, value, and impact of proposed solutions.</li><li>Contribute to business cases and investment proposals.</li><li>Ensure solutions align with citizen experience and urban outcomes.</li></ul>Stakeholder EngagementEngage with government entities, partners, and technology vendors.<ul><li>Participate in workshops, committees, and industry forums.</li><li>Support knowledge transfer and awareness initiatives.</li></ul>Market &amp; Technology ResearchMonitor global smart city trends and benchmark leading cities.<ul><li>Provide research, insights, and recommendations to leadership.</li><li>Support innovation and continuous improvement initiatives.</li></ul>Governance &amp; StandardsPromote best practices in data, interoperability, security, and sustainability.<ul><li>Support development of policies, frameworks, and guidelines.</li></ul>SKILLS &amp; ABILITIESCore Competencies&middot; Smart city technologies and urban innovation&middot; Digital transformation and emerging technologies (IoT, AI, data platforms)&middot; Use case development and solution design&middot; Research, benchmarking, and trend analysis&middot; Stakeholder and ecosystem engagementLeadership &amp; Behavioral Skills&middot; Strategic and future-oriented thinking&middot; Strong communication and presentation skills&middot; Collaboration and influencing skills&middot; Analytical and problem-solving mindset&middot; Ability to translate complex technology into business valuePOTENTIAL BACKGROUNDEducation:&middot; Bachelor&rsquo;s or Master&rsquo;s in Engineering, Urban Planning, Information Technology, or related field.Experience:&middot; 10+ years in smart city, digital transformation, or technology consulting roles&middot; Experience working with government or large-scale transformation programsPreferred Certifications:&middot; Smart City / IoT / Digital Transformation certifications (advantage)&middot; PMP or Agile certification (nice to have)Typical Previous Roles: Smart City Consultant, Digital Transformation Lead, Urban Innovation Manager, Technology Strategy Consultant.PREFERRED TOOLS / SOFT SKILLSPreferred ToolsResearch &amp; Analysis: Industry research platforms, benchmarking tools<ul><li>Data &amp; Visualization: Power BI / Tableau</li><li>Collaboration &amp; Documentation: SharePoint, Confluence, Microsoft Teams</li><li>Presentation: PowerPoint for executive and stakeholder engagement</li></ul>Soft Skills<ul><li>Strong strategic and innovative mindset</li><li>Excellent stakeholder and communication skills</li><li>Ability to simplify complex technical concepts</li><li>Research and analytical thinking</li><li>Collaboration and knowledge-sharing mindset</li></ul>If you are interested and ready to proceed, kindly share your CV in Word format along with the following details:Name:Nationality:Total Experience:Relevant Experience:Current Location:Visa Status:Current Salary:Expected Salary:Notice Period:About Proztec: Proz Technologies (PROZTEC) is a leading ICT specialist firm based in Doha, Qatar (a tax-free country) with over 300 employees. We look forward to the possibility of welcoming you to our growing team.Thanks &amp; regards, Syeda Humera Recruitment Consultant Proz Technologies M: 974-70955929 P: 974-4442-0050 Ext: 109 www.proztec.comJob Type: PermanentPay: QAR10,000.00 - QAR15,000.00 per month

Smart City Industry Expert

Waymo

<div>MOUNTAIN VIEW, CALIFORNIA, UNITED STATES
FULL-TIME
FINANCE, BUSINESS SYSTEMS, AND GLOBAL PLACES &amp; SERVICES
4233</div>
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</div><div><div>Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver&mdash;The World's Most Experienced Driver&trade;&mdash;to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo&rsquo;s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states.</div>
The Business Systems team defines and builds the business IT architecture that supports the commercial operation of Waymo's autonomous fleet. The team stands at the intersection of finance, operations and IT; through creative architecture, expertise and attention to detail, it ensures that Waymo has world-class capabilities across all its business processes.

We are seeking a strategic and execution-oriented Digital Engineering Program Lead to drive end-to-end transformation across Supply Chain and Operations. This role will lead large-scale digital programs focused on automation, forecasting, planning, global partner integrations, inventory accuracy, logistics efficiency, and operational excellence.

You will partner closely with Supply Chain, Operations, Finance, Digital Engineering, AI/ML, and cross-functional leaders to translate business needs into scalable systems, drive digital-first capabilities, and ensure successful program delivery from concept to production.

This role is ideal for someone who thrives at the intersection of technology, operations, and program delivery&mdash;with strong leadership, stakeholder alignment, and execution discipline.

In this hybrid role, you will report to Head of Portfolio Strategy

You will:

Program Leadership &amp; Delivery
<ul>
<li>Lead the digital transformation for Supply Chain &amp; Operations (planning, logistics, manufacturing, service). Manage end-to-end program delivery: scoping, requirements, execution, and go-live. Define technical/functional plans, risks, and success metrics. Ensure solutions are scalable and align programs with corporate OKRs.</li>
</ul>
Business Partnership &amp; Strategy
<ul>
<li>Act as the liaison between Supply Chain/Operations and Digital Engineering. Translate operational needs into system requirements (forecasting, integrations, logistics). Shape digital capabilities for global scaling (automation, AI). Identify gaps for cost/accuracy/throughput optimization.</li>
</ul>
Stakeholder Engagement &amp; Governance
<ul>
<li>Manage cross-functional stakeholders (Finance, Legal, etc.). Run portfolio governance (intake, prioritization, status reviews, executive reporting). Drive alignment on outcomes, timelines, and budget. Present updates to senior leadership.</li>
</ul>
System &amp; Capability Ownership
<ul>
<li>Own system delivery for: forecasting, partner integrations, inventory, logistics visibility, supplier/vendor management, and work order/service operations. Improve data integrity and operational insights using AI, analytics, and automation.</li>
</ul>
Budget &amp; Vendor Management
<ul>
<li>Manage program budgets, forecasts, and financial tracking. Oversee vendor partners, SOWs, contracts, and performance, ensuring cost-efficient delivery.</li>
</ul>
You have:
<ul>
<li>8-10 years of experience in program/project management, digital engineering, or supply chain/operations technology roles.</li>
<li>Educational background - Bachelor of Computer Science or equivalent</li>
<li>Strong background in supply chain systems, ERP, planning platforms, integrations, logistics, or operations management.</li>
<li>Proven experience leading complex, cross-functional technical programs in a fast-growing or enterprise environment.</li>
<li>Excellent skills in road map planning, stakeholder management, risk mitigation, and executive communication.</li>
<li>Ability to convert operational pain points into digital solutions with clear business impact.</li>
<li>Familiarity with AI/ML, analytics, automation, and data-driven operations preferred.</li>
</ul>
We prefer:
<ul>
<li>Experience with digital transformation in global supply chains or operations networks.</li>
<li>Background in autonomous systems, manufacturing operations, hardware supply chain, or fleet operations is a plus.</li>
<li>Strong ability to balance strategy with execution.</li>
<li>Ability to thrive in ambiguity and fast-paced environments</li>
</ul><div><div>
<div>The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location, during the hiring process.

Waymo employees are also eligible to participate in Waymo&rsquo;s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.
</div>
<div>Salary Range</div>
<div>$168,000&mdash;$207,000 USD</div></div></div></div></div></div></div>

Digital Engineering Program Lead

D.R. Horton

<div><div><div>D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high-quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.</div><div></div><div> 
As a part of the Marketing Technology Digital Transformation, we are re-imagining and inventing new ways to introduce digital experiences into the new home-shopping and buying experience. The Marketing Technology team exists to build digital products that Open Doors for our customers and brings value to the customer experience.</div><div></div><div> 
Position Summary</div><ul><li>
D.R. Horton, Inc. is currently looking for a Digital Delivery Lead. Based in Arlington, TX and reporting to the CIO of Marketing Technology, the Digital Delivery Lead will be responsible for understanding and executing the strategic direction of digital products with D.R. Horton&rsquo;s Marketing Technology portfolio. This role ensures efficient and predictable delivery of digital solutions by overseeing Agile execution, tracking team performance, and coaching delivery teams toward high maturity and consistent results.</li><li>
The position serves as a bridge between Product, Engineering, and Business Leadership to drive transparency, accountability, and continuous improvement. As the Digital Delivery Lead, your teammates will look to you to lead, coach, and guide them through the challenges of delivering best-in-class technology solutions to our customers. &ldquo;When you have good people, good things happen.&rdquo; - D.R. Horton.</li><li>
The ideal candidate will have experience leading large-scale digital transformations, exceptional communication, leads through example, thrives on big challenges, and brings enthusiasm to every situation.</li></ul><div></div><div> 
Essential Duties and Responsibilities</div><ul><li>
Lead and coach Scrum Masters, Delivery Leads, and Agile teams to improve Agile maturity, delivery predictability, and collaboration to ensure consistent, on-time delivery of business priorities while building a trusting and collaborative team environment with an emphasis on problem solving</li><li>
Oversee Agile ceremonies, backlog prioritization, sprint execution, and release coordination across multiple teams</li><li>
Establish, monitor, and report on delivery performance metrics such as velocity, throughput, and sprint goals. Facilitate discussion, decision making, and conflict resolution as needed to make sure the team stays aligned and focused on the highest priority</li><li>
Identify and remove delivery impediments, resolve resource conflicts, and escalate risks when necessary</li><li>
Standardize delivery processes, tools, and documentation to ensure consistent execution across teams</li><li>
Partner with Product Management, Engineering, QA, and UX to align team activities with product roadmaps and release schedules. Problem-solve through delivery challenges, seek resolution and escalate when stalled.</li><li>
Assist with internal and external communication and promote transparency by providing regular delivery reports, dashboards, and communication updates to stakeholders and executives</li><li>
Manage dependencies, coordinate cross-team initiatives, and support large-scale release planning</li><li>
Support Agile transformation efforts through education, process improvement, and adoption of best practices</li><li>
Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company</li><li>
Ability to travel overnight</li><li>
Regular and reliable attendance</li><li>
Other duties as assigned</li></ul></div><div> 
Qualifications<div></div><div> 
Qualifications</div><ul><li>
Bachelor&rsquo;s degree in Computer Science, Software Engineering, Information Systems, or related field; MBA preferred</li><li>
5&ndash;7 years of experience leading digital or software delivery, with 2+ years in Agile leadership or delivery management</li><li>
3&ndash;5 years leading teams of scrum masters and deployment leads</li><li>
Strong understanding of Agile frameworks and software development life cycle (SDLC)</li><li>
Proven experience managing multiple Agile teams or delivery streams concurrently</li><li>
Skilled in delivery metrics, reporting, and data-driven performance improvement</li><li>
Excellent communication, facilitation, and stakeholder management skills</li><li>
Experience using Agile tools such as Jira, Azure DevOps, or similar platform</li><li>
Certified Scrum Master (CSM), Professional Scrum Master (PSM), or PMI-ACP preferred</li><li>
Demonstrated ability to lead through influence and create accountability in a matrixed environment</li><li>
Strong technical acumen and familiarity with cloud, web, or mobile application delivery</li><li>
Proven ability to manage competing priorities and maintain delivery focus under pressure</li><li>
Excellent analytical, organizational, and problem-solving skills</li></ul><div></div><div> 
Our Team</div><ul><li>
Forward Thinking: We build products with the intent to positively disrupt the status quo. The ideal candidate understands the impact of our marketing technology and is consistently aspiring to improve and think big.</li><li>
Customer Centric: We treat our customers like family and move with intent to solve problems and improve their experience everyday.</li><li>
Data Driven: We use every available data source to provide statistically significant guidance to our software development practices.</li><li>
High Performing: We are detail orientated and eager to demonstrate our product and its features to stakeholders at any time.</li><li>
Win Together: We understand the importance of positive team collaboration and celebrating the wins. This is a team sport.</li><li>
Own the Outcome: When we deliver a product, feature, or user story, we acknowledge the possibility for setbacks and are willing to fall forward and learn quickly. When we are successful, we celebrate our team and brag about them as often as we can.</li></ul>
Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:<ul><li><div> 
Medical, Dental and Vision</div></li><li><div>
401(K)</div></li><li><div>
Employee Stock Purchase Plan</div></li><li><div>
Flex Spending Accounts</div></li><li><div>
Life &amp; Disability Insurance</div></li><li><div>
Vacation, Sick, Personal Time and Company Holidays</div></li><li><div>
Multiple Voluntary and Company provided Benefits</div></li></ul>
Build YOUR future with D.R. Horton, America&rsquo;s Builder. #WeBuildPeopleToo</div><div> 
Job: Marketing<div>
</div></div><div>
Primary Location: TX-Arlington<div>
</div></div><div>
Organization: Corporate<div>
</div></div><div>
Schedule: Full-time</div><div> 
Job Posting: Mar 3, 2026, 11:29:28 AM</div></div>

Digital Delivery Lead

InfoConsulting Group

<div>About InfoConsulting | Who we are?
InfoConsulting is one of the fastest growing consulting companies operating internationally in the field of technology and management. We work with the latest ERP technologies, addressing the real needs of our clients, and improving the efficiency of their operations. We are systematically and dynamically expanding into new countries and delivering projects across global markets. Thanks to the work of our experts and their professional approach to business, we are an IFS Elite Partner, repeatedly awarded the title of IFS Partner of the Year.
At InfoConsulting, we combine diverse experience and skills, creating an environment based on collaboration, responsibility, and openness. We value professionalism, commitment, creativity, and trust &mdash; values that inspire the way we collaborate and support each other every day in all the countries we operate in.
Join a team of experts who strive together to achieve ambitious goals and transform the way companies operate around the world. We invite you to join our growing team.
The Opportunity
To support our expansion plans, we are currently hiring AI Transformation &amp; Enablement Lead to strengthen our team and embark on an exciting new journey with us.
We are looking for a strategic transformation leader who will design and implement a scalable model for AI adoption across ERP implementation projects (IFS Cloud) and the entire organization. Your mission will be to establish AI working standards, build an AI-first culture, and genuinely increase delivery efficiency and quality through intelligent automation and modern AI tools. You will report directly to the CEO (or Delivery Director, depending on the final organizational setup) and play a key role in shaping the company&rsquo;s AI-enabled operating model. This is a transformational role with a natural career path toward the position of Head of AI Enablement. 
Key Responsibilities<ul><li>
Develop and execute a global AI strategy (12&ndash;24-month horizon) covering all company branches and functions.</li><li>
Integrate AI into the full ERP (IFS Cloud) implementation lifecycle: presales, analysis, configuration, development, testing, release, and handover to support.</li><li>
Map organizational processes (delivery, sales, finance, HR, service) and identify high-ROI AI use cases.</li><li>
Design and implement an AI Governance Framework (GDPR compliance, NDA standards, cybersecurity, data policies, integration standards).</li><li>
Select and implement AI tools (LLMs, automation solutions, workflows, MLOps/AI Ops components) in alignment with client policies and internal standards.</li><li>
Support AI adoption across business units by building a network of AI Champions and structured training programs.</li><li>
Standardize AI usage in project documentation (BRDs, configuration documentation, test cases, release notes) and development processes (code completion, RAG, automated testing).</li><li>
Monitor AI implementation effectiveness (time, cost, quality, risk) and report results to the Management Board along with further recommendations for further actions.</li><li>
Continuously monitor AI market trends and recommend strategic investment directions.</li></ul>
About You | What we expect?<ul><li>
Minimum 5 years of experience in ERP consulting or implementation projects (IFS experience will be an advantage).</li><li>
Experience in designing and actually implementing operational processes in a project-driven environment.</li><li>
Practical knowledge of AI tools used in business environments (LLMs, automation tools, integrations, workflows, MLOps/AI Ops).</li><li>
Experience as a Project Manager, Solution Architect, Delivery Lead, or in a similar role, with a strong understanding of the full project lifecycle.</li><li>
Experience in digital transformation or organization-wide optimization initiatives.</li><li>
Strong systemic and structured thinking.</li><li>
Clear ROI orientation and focus on measurable business outcomes.</li><li>
Ability to translate technology into tangible financial and operational benefits.</li><li>
Strong leadership skills with the ability to build authority and enforce standards across multi-branch environment.</li><li>
A pragmatic approach to innovation - focused on outcomes rather technology hype.</li></ul>
What we offer | Why Join InfoConsulting?
<ul><li>Stable employment and an attractive compensation package with a performance-based incentive system.</li><li>
Internal and external training tailored to your career path.</li><li>
High level of autonomy and real impact on shaping the organization.</li><li>
Participation in domestic and international projects.</li><li>
A partnership-based culture without a corporate atmosphere.</li><li>
Flexible or fixed working hours and the possibility of remote or hybrid work - let&rsquo;s discuss what works best for you.</li></ul>
Ready to unleash your potential with InfoConsulting?
If you want to build a real model for AI adoption within an ERP-driven organization and influence the future of delivery in an international environment, we encourage you to apply.
Only shortlisted candidates will be contacted.
Join us!</div>

AI Transformation & Enablement Lead

Rain Stella Tech

<div>Location&mdash;On Site: Riyadh, Saudi Arabia 
Rain Stella Technologies (RST) equips governments and health systems with trusted digital infrastructure and advanced AI to improve care quality and outcomes at scale. Our flagship products - Equinox (EMR), Constellation (HIE), and Orva (surgical automation) - are the anchor to our vision of a unified, AI-powered platform that securely centralizes health data and unlocks deep population-health insights, allowing our partners access to innovative, intelligent solutions across the full continuum of care. 
About the Role:

We are seeking an experienced Digital Delivery Lead to join our company and oversee a large-scale healthcare data modernization initiative for a prestigious hospital. You will report to the Chief Revenue Officer based in the UAE and collaborate remotely with colleagues around the globe. You will manage a local team of project support staff and an offshore team of engineers. You will work primarily at the hospital.

The Digital Delivery Lead will operate at the intersection of client partnership and technical precision. You will orchestrate the full lifecycle of a complex digital transformation. You will be responsible for managing teams to navigate the integration of various legacy platforms into our proprietary software, ensuring seamless execution while cultivating high-trust relationships with stakeholders ranging from engineering teams to C-suite executives. 
What You&rsquo;ll Do:
<ul>
<li>Own end-to-end program delivery for enterprise data migration initiatives. This includes planning, assembling cross-functional teams, and managing execution, dependencies, and risks while ensuring solutions are viable and aligned with client objectives.</li>
<li>Manage multi-disciplinary teams of data engineers, project coordinators, software engineers, and support staff, providing the mentorship, performance feedback, and escalation support they need to succeed.</li>
<li>Partner with internal and external stakeholders to keep technical delivery on track with business priorities, managing communication and change while ensuring everything hits enterprise data and quality standards.</li>
<li>Lead the team through the challenges of legacy environments, overseeing the end-to-end ETL process and daily data quality audits to ensure every migration into the Constellation platform is accurate and validated.</li>
<li>Take accountability for project metrics and reporting, using post-project reviews to identify optimization opportunities and drive process improvements that make our delivery more efficient and effective.</li></ul> 


What You&rsquo;ll Bring:
<ul>
<li>10+ years of experience leading complex data, analytics, or platform initiatives in enterprise environments. 5+ years of experience working within the healthcare industry. 5+ years of senior account/client management experience. OR 10+ years of experience in healthcare IT, with 5+ years in data migration leadership roles.</li>
<li>Bachelor&rsquo;s Degree in a related field of the technical industry or equivalent experience.</li>
<li>Strong command of delivery practices and tools, including Jira and backlog management.</li>
<li>Must be fluent in Arabic and English, and be able to hold detailed technical discussions while rapidly translating between both languages.</li>
<li>Previous experience with digital migrations, integrations, and implementations within healthcare technology, such as EMRs and EHRs.</li>
<li>Strong written and verbal communication skills, public speaking, and presentation skills with the ability to communicate effectively across all levels of the organization, including C-Suite executives.</li>
<li>Empowered self-starter comfortable with taking the lead and managing multiple initiatives, with an ability to effectively collaborate across teams.</li>
<li>Experience managing and collaborating with offshore technical teams.</li>
<li>Deep understanding of Saudi business culture and protocols.</li>
<li>Open to travel to the UAE as needed.</li></ul> 


Nice to Have:
<ul>
<li>Experience with large EHR implementations</li>
<li>Working in or with a scaling company in a start-up environment.</li>
<li>Working in healthcare settings (hospitals and clinics) and meeting clinical and management stakeholders in the public and private healthcare sectors.</li></ul> 


What We Offer:

We care about our employees&rsquo; happiness and engagement.
<ul>
<li>Competitive Salary</li>
<li>Comprehensive Benefits Package</li>
<li>Generous Paid Time Off</li>
<li>Short/Long Term Disability</li>
<li>Work culture focused on innovation and creation of lasting value for our clients and employees.</li></ul> 
Note to Recruiters and Placement Agencies: We do not accept unsolicited agency resumes. 
Rain Stella Technologies is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Rain Stella Technologies are based on strategic business needs, job requirements, and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics, or any other protected status.</div>

Hello, Greetings from Proztec Qatar! I hope everything is going well with you.We are thrilled to extend multiple exciting job opportunities, and currently, we are hiring for the role of Senior Web Developer with one of our prestigious clients in Qatar. Below, you will find details of the role, key responsibilities, and requirements.Job Title: Service Delivery &amp; QA LeadJOB DESCRIPTIONThe Service Delivery &amp; QA Lead ensures services and products are delivered reliably, on time, and at the required quality standards. The role leads service governance, quality assurance, performance monitoring, and continuous improvement while acting as the link between business, technology, operations, and vendors.DUTIES &amp; RESPONSIBILITIESService DeliveryOwn service delivery framework, SLAs, and KPIs<ul><li>Monitor performance, incidents, and escalations</li><li>Lead service reviews and stakeholder reporting</li><li>Manage vendors and ensure contractual compliance</li></ul>Quality AssuranceDefine QA strategy, standards, and testing governance<ul><li>Implement quality gates across delivery lifecycle</li><li>Oversee testing (functional, UAT, regression, automation)</li><li>Drive root cause analysis and corrective actions</li></ul>Performance &amp; ImprovementTrack KPIs (SLA compliance, incidents, availability, CSAT)<ul><li>Produce dashboards and executive reports</li><li>Lead continuous improvement and process optimization</li><li>Support audit, risk, and compliance activities</li></ul>LeadershipLead and develop Service Delivery and QA teams<ul><li>Foster a culture of accountability, quality, and excellence</li></ul>SKILLS &amp; ABILITIES&middot; Service Delivery &amp; ITSM expertise&middot; QA and testing governance&middot; KPI and performance management&middot; Vendor and stakeholder management&middot; Risk and process improvement&middot; Strong communication, leadership, and problem-solving skillsPOTENTIAL BACKGROUNDCandidates are preferred to come from backgrounds such as:Service Delivery Manager<ul><li>QA/Test Manager</li><li>IT Operations Manager</li><li>PMO / Delivery Manager</li><li>Digital Transformation Lead</li><li>Customer Experience / Operations Lead</li></ul>Years of Experience8&ndash;12+ years total experience<ul><li>4&ndash;6+ years in leadership roles</li></ul>Certifications (Highly Desirable)ITIL Foundation / ITIL Managing Professional<ul><li>PMP / PRINCE2</li><li>Lean Six Sigma (Green/Black Belt)</li><li>Agile / Scrum (CSM, SAFe)</li><li>ISO 9001 / Quality Management</li></ul>PREFERRED TOOLS / SOFT SKILLSService Management &amp; ITSM: ServiceNow, Jira Service Management, BMC Remedy, FreshserviceQA &amp; Testing Tools: Selenium / Cypress / Playwright, TestRail / Zephyr / Xray, Postman / SoapUI, JMeter / LoadRunnerProject &amp; Delivery Tools: Jira / Confluence, Azure DevOps, MS Project, Asana / Monday.comReporting &amp; Analytics: Power BI, Tableau, Excel Advanced AnalyticsCollaboration &amp; Documentation: SharePoint, Confluence, Notion, Microsoft Teams / SlackKey Soft Skills<ul><li>Customer-centric mindset</li><li>Continuous improvement mindset</li><li>High attention to detail</li><li>Ability to work under pressure</li><li>Cross-functional collaboration</li><li>Coaching and mentoring capability</li></ul>If you are interested and ready to proceed, kindly share your CV in Word format along with the following details:Name:Nationality:Total Experience:Relevant Experience:Current Location:Visa Status:Current Salary:Expected Salary:Notice Period:About Proztec: Proz Technologies (PROZTEC) is a leading ICT specialist firm based in Doha, Qatar (a tax-free country) with over 300 employees. We look forward to the possibility of welcoming you to our growing team.Thanks &amp; regards, Syeda Humera Recruitment Consultant Proz Technologies M: 974-70955929 P: 974-4442-0050 Ext: 109 www.proztec.comJob Type: Contract Contract length: 5 monthsPay: QAR15,000.00 - QAR25,000.00 per month

Service Delivery & QA Lead

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