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administrative coordinator

director academic appointments office of academic appointments

New York University

<div>Position Summary:
<div><b>
Applications are welcome from all qualified candidates. In line with UAE regulations, Emirati candidates are encouraged to apply.</b></div><div></div><div><br>
New York University Abu Dhabi (NYUAD) seeks to appoint a Director of Academic Appointments reporting to the Executive Director of Office of Academic Appointments.</div><div>
The Director of the Office of Academic Appointments (OAA) provides strategic and day-to-day operational leadership of the office.</div><div></div><div><br>
This role is responsible for all academic appointment processes, faculty lifecycle activities, and must ensure related operations are delivered with accuracy, efficiency, and compliance with NYUAD, NYU, and UAE regulations.</div><div></div><div><br>
Reporting to the Executive Director, the Director is responsible for operationalizing the institutional strategy while adhering to applicable policies.The Director provides authoritative guidance to academic divisions and administrative partners, oversees daily faculty appointment processes, and ensures effective collaboration between OAA and other institutional stakeholders.</div><div></div><div><br>
The Director supervises the functional leads in Research Appointments, Academic Recruitment, and Academic Appointments.</div><div></div><div><b><br>
Key Responsibilities:</b></div><div>
Operational Leadership and Team Oversight</div><ul><li>
Provide oversight and direction for the three assigned OAA units: Recruitment, Academic Appointments Partnerships, and Research Appointments</li><li>
Directly supervise senior leads (Associate Directors and/or Appointments Partners). Cultivate a collaborative and innovative work environment among unit stakeholders to ensure alignment with the University's long-term mission and the specific objectives of academic divisions</li></ul><div>
Faculty Lifecycle Management</div><ul><li>
Oversee all operational aspects of the faculty lifecycle&mdash;including recruitment, onboarding, promotion, tenure, and leaves&mdash;to ensure processes are timely, accurate, and compliant</li><li>
Oversee the coordination of complex immigration and relocation processes for all academic and research appointments in partnership with HR/Immigration, ensuring a seamless transition for faculty from diverse global backgrounds</li></ul><div>
Institutional Policy Expertise and Compliance</div><ul><li>
Serve as the primary and operational point of contact for Deans, Associate Deans, and other NYUAD/NYU offices on faculty/ research appointment matters</li><li>
Interpret and apply established NYU/NYUAD academic and HR policies, providing expert guidance to ensure clarity and consistency in application across all academic functions</li><li>
Contribute to the update and development of related policies</li></ul><div>
Complex Problem Resolution and High-Level Stakeholder Consulting</div><ul><li>
Provide advanced problem-solving assistance and consultancy to resolve escalated, high-priority cases involving compliance, faculty transitions, and international HR complexities</li><li>
Serve as a pivotal liaison between academic divisions and central departments (HR, Immigration, Payroll, Benefits) to ensure effective resolution and minimize obstacles for faculty</li><li>
Lead critical review processes and provide comprehensive support for faculty reclassification and compensation-related matters</li></ul><div>
Data Integrity and Reporting, Data Governance and Strategic Reporting</div><ul><li>
Ensure accurate maintenance of faculty records and data systems (e.g., Workday). In collaboration with and guided by Institutional Research, produce strategic summary reports and insights for Deans and senior leadership to inform decision-making and enhance operational effectiveness</li></ul><p>
Annual Academic Planning and Resource Allocation</p><ul><li>
Collaborate closely with the Office of Academic Resource Management &amp; Fiscal Affairs and Academic Divisions to establish and ensure timely submission of essential planning data, critical for the accurate development and proactive forecasting and monitoring of the annual faculty budget and headcount. Monitor resource utilization to ensure operational efficiency</li></ul><div>
Continuous Process Improvement</div><ul><li>
Champion continuous process improvement by researching and integrating cutting-edge HR and AI-powered solutions into academic recruitment, review, and onboarding workflows</li></ul>
Qualifications:
<div><b>
Required Education:</b></div><ul><li>
Master&rsquo;s Degree in Administration or related field</li><li>
Bachelor&rsquo;s Degree in Human Resources or related field</li></ul><div><b>
Required Experience:</b></div><ul><li>
More than 10 years of work experience in providing comprehensive client-focused HR services in the Higher Education sector or similar role</li><li>
Demonstrated adaptability and resilience in navigating ambiguity and embracing change within a dynamic academic environment</li><li>
Exceptional consultancy and influencing abilities to collaborate with effectively stakeholders and drive strategic initiatives forward</li><li>
Proficiency in crafting clear and concise written and verbal communications, capable of delivering complex information promptly and effectively</li><li>
Proven operational management experience in faculty or HR administration</li><li>
Strong understanding of academic appointment processes and compliance frameworks</li><li>
Demonstrated ability to lead and develop teams</li><li>
Exceptional problem-solving, communication, and stakeholder engagement skills</li><li>
Strong cross-functional communication skills, enabling effective collaboration and coordination across diverse teams and departments</li><li>
Proven track record of complex problem-solving capabilities and a commitment to teamwork and delivering exceptional customer service</li><li>
Effective time management and prioritization skills to efficiently handle multiple tasks and deadlines.</li><li>
Proficiency with HRIS systems (e.g., Workday) and data analysis tools</li></ul><div><b>
Preferred Experience:</b></div><ul><li>
Professional Certification (CIPD/SHRM)</li></ul>
Additional Information:
<div>
The University is an equal opportunity employer committed to equity, diversity and social inclusion</div></div>

Director, Academic Appointments - Office of Academic Appointments

Hilton

<div>
 A Sales Coordinator will fully support, from administrative, customer service, and sale lead development perspectives, the Sales team to develop future and repeat business.
 <br/>
 <br/>
 <strong>
  What will I be doing?
  <br/>
  <br/>
 </strong>
 As Sales Coordinator, you will fully support, from administrative, customer service, and sale lead development perspectives, the Sales team to develop future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards:
 <br/>
 <br/>
 <ul>
  <li>
   Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue
  </li>
  <li>
   Understand fully the hotel amenities, packages and promotions
  </li>
  <li>
   Generate and develop sales leads and contact potential clients to build business relationships
  </li>
  <li>
   Produce quotations and written confirmation to all clients
  </li>
  <li>
   Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads
  </li>
  <li>
   Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
  </li>
  <li>
   Arrange and carry out Hotel show rounds
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What are we looking for?
  <br/>
  <br/>
 </strong>
 A Sales Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 <br/>
 <br/>
 <ul>
  <li>
   Excellent communication skills
  </li>
  <li>
   High level of IT skills, including Excel, PowerPoint, and Word
  </li>
  <li>
   Proactive approach to meeting deadlines and targets
  </li>
  <li>
   Excellent organisational and administration skills
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 <br/>
 <br/>
 <ul>
  <li>
   Previous experience in a sales role
  </li>
  <li>
   Relevant degree, in a sales or business discipline, from an academic institution
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What will it be like to work for Hilton?
  <br/>
  <br/>
 </strong>
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 <br/>
 <br/>
 <strong>
  Work Locations
  <br/>
  <br/>
 </strong>
 Hilton Abu Dhabi Yas Island
 <br/>
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 <strong>
  Schedule
  <br/>
  <br/>
 </strong>
 Full-time
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 <strong>
  Brand
  <br/>
  <br/>
 </strong>
 Hilton Hotels &amp; Resorts
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  Job
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 </strong>
 Sales
</div>


Commercial Coordinator - Hilton Abu Dhabi Yas Island

<div>Position Summary:
<div><b>
Applications are welcome from all qualified candidates. In line with UAE regulations, Emirati candidates are encouraged to apply.</b></div><div></div><div><br>
New York University Abu Dhabi (NYUAD) seeks to appoint an Assistant Manager of Academic Programs reporting to the Director of Academic Programs.</div><div></div><div><br>
The Assistant Manager of Academic Programs is responsible for the full lifecycle management of academic conferences and workshops at the Institute (approx. 25- 30 per year), from development through execution and post-program evaluation. The role ensures that all programs are strategically aligned with the Institute&rsquo;s mission, meets high academic and operational standards, and fosters engagement with diverse stakeholders.</div><div></div><div><br>
This position exists to provide professional, efficient, and innovative support for academic programming, ensuring smooth coordination, compliance with university policies, and effective representation of the Institute within NYUAD and the broader academic community.</div><div></div><div><b><br>
Key Responsibilities:</b></div><div>
Plan Conference and Workshop Logistics:</div><ul><li>
Manage the planning, coordination, and implementation of academic conferences, symposia, and</li><li>
workshops logistics</li><li>
Liaise with faculty and program organizers to confirm event details, including scheduling, promotional materials, compliance with policies, and special requirements</li><li>
Coordinate with the Director of Events to secure venues, catering, AV support, and other infrastructure needs</li><li>
Create and manage event pages in Salesforce for program promotion</li><li>
Consolidate and communicate event details, such as speaker bios, participant lists, and schedules, to leadership and relevant stakeholders</li><li>
Identify opportunities for continuous improvement to elevate faculty and participant experience while ensuring cost efficiency</li></ul><div>
On site Program Administration:</div><ul><li>
Manage the on-ground execution of events, including registration, venue setup, AV functionality, and speaker preparation</li><li>
Coordinate ushers and student assistants, assigning clear responsibilities and ensuring smooth program flow</li><li>
Ensure high visibility and responsiveness throughout the program duration</li><li>
Provide staffing support for evening talks and Institute-related events as needed</li></ul><div>
Conduct Post-Program Evaluation and Reporting:</div><ul><li>
Collect program and participant data as well as feedback to assess program effectiveness and identify areas for enhancement</li><li>
Prepare summary reports, drawing connections between outcomes and goals</li><li>
Apply insights to inform planning of future events and contribute to broader program strategy</li></ul>
Qualifications:
<div><b>
Required Education:</b></div><ul><li>
Bachelor&rsquo;s Degree in Higher Education Administration, Business Administration, Communications or related field</li></ul><div><b>
Preferred Education:</b></div><ul><li>
Doctoral Degree in Higher Education, International Affairs, Business or related field</li></ul><div><b>
Required Experience:</b></div><ul><li>
More than 5 years of progressively responsible experience in academic program management, higher education administration, or event/project management</li><li>
Demonstrated experience managing budgets</li><li>
Experience using CRM systems, preferably Salesforce, for program management and stakeholder engagement</li><li>
Spoken and written Arabic</li><li>
Strong organizational and project management skills with the ability to manage multiple priorities and meet deadlines</li><li>
Excellent communication and interpersonal skills, with the ability to interact effectively with faculty, students, senior leadership, and external stakeholders</li><li>
Problem-solving skills with the ability to act independently and make decisions under pressure</li><li>
Proficiency with Microsoft Office Suite and familiarity with CRM/databases</li><li>
Ability to supervise and train administrative staff</li></ul><div><b>
Preferred Experience:</b></div><ul><li>
More than one year experience in an international academic environment</li><li>
Experience in developing assessment reports and program evaluation</li><li>
Prior exposure to cultural diplomacy, public engagement, or academic outreach</li><li>
Project Management Certification (PMP, PRINCE2) or equivalent training</li><li>
Knowledge of NYU and NYUAD policies, procedures, and systems</li><li>
Familiarity with events marketing and communications</li><li>
Strong intercultural communication skills and sensitivity to diverse perspectives</li><li>
Ability to represent the Institute with professionalism and serve as an ambassador in external forums</li><li>
Capacity to innovate and improve systems for program management, CRM, and event delivery</li></ul>
Additional Information:<div></div><div><br>
The University is an equal opportunity employer committed to equity, diversity and social inclusion.</div></div>

Assistant Manager, Academic Programs

<div>Position Summary:
<div><b>
Applications are welcome from all qualified candidates. In line with UAE regulations, Emirati candidates are encouraged to apply.</b></div><div></div><p><br>
New York University Abu Dhabi (NYUAD) seeks to appoint a Center Manager for Public Health Research Center reporting to the Center Director for Public Health Research Center.</p><p><br>
</p><p>The Public Health Research Center Manager will play a critical role in ensuring the smooth operation of administrative processes to support the center&rsquo;s Director, Associate Director, research team, and admin staff members. This position will primarily report to the PHRC Director, but will closely work in collaboration with the Associate Director, and on occasions, the Assistant Director. This position requires strong organizational skills, attention to detail, and the ability to effectively manage multiple tasks in a fast-paced collaborative environment, a proactive approach to problem-solving, and a commitment to excellence in administrative management and communications.</p><p><br>
</p><p><b>Key Responsibilities:</b></p><p></p><p><i><br>
Administrative Overview</i></p><ul><li>
Assist Senior Leadership (Director and Associate Director) in day-to-day operations of the center</li><li>
Lead and oversee administrative work, ensuring efficient execution of tasks and adherence to established protocols</li><li>
Develop and implement administrative procedures to support the needs of the team (PI, Co-PIs, Researchers, admin staff, etc.), streamlining operations and enhancing efficiency</li><li>
Implement admin data collection, and maintain new archiving system for efficient and timely production of various reports</li><li>
Manage personal and shared calendars</li><li>
Maintain a well-organized and productive work environment</li></ul><p>
 <i>Finance / Grants and Funding Administration
</i></p><ul><li>Coordinate grant-related administrative tasks, such as budget management and reporting requirements. Where applicable, assist with the preparation and submission of grant proposals and funding applications</li><li>
In collaboration with Procurement, manage and negotiate collaborators agreement contracts</li><li>
Oversee purchasing needs (administrative and clinical), expenses reimbursement for the center&rsquo;s personnel</li><li>
Process honoraria and other budget and expenses for the center</li><li>
Review expenses and invoices for accuracy, investigate discrepancies, and report results to the Director and Associate Director</li><li>
Assigned as Associate Director&rsquo;s delegate in Concur; assigned as ePro requester for the center (coordinate with the other PHRC ePro requesters)</li></ul><p><b>
 </b><i>Event and Meeting Coordination / Logistics</i></p><ul><li>
Serve as center lead to maintain working relationships with various NYUAD departments (Research Institute and other research centers, Finance, Post Award Administration, Human Resources, Public Safety, Logistics, Research Institute, etc.)</li><li>
Plan and coordinate senior management and team meetings, seminars, workshops, advisory board meetings, UAEHFS steering committee meetings, conferences, and other events</li><li>
Manage logistics, invitations, travel and agendas to ensure successful and productive gatherings</li></ul><p><i>
 </i><i>Human Resources</i></p><ul><li>
Assist PHRC Senior Management Team with various HR functions, including recruitment, onboarding/offboarding, and performance management, ensuring compliance with university policies and procedures</li><li>
Assigned as Director&rsquo;s delegate in Workday</li></ul><p><i>
 </i><i>Communications and Collaborations</i></p><ul><li>
Serve as a central point of contact for internal and external communications</li><li>
Facilitate collaboration between research team members, administrative staff, and external stakeholders to promote synergy and knowledge exchange</li></ul><p>
 <i>Mentorship</i></p><ul><li>
Provide guidance and train team member(s) for efficient use of tools and systems (Concur, ePro, UDW+, etc.)</li></ul><p>
 <i>Project Coordination</i></p><ul><li>
Support the center&rsquo;s projects by coordinating administrative aspects, including project timelines, team communications, and resource allocation</li><li>
Liaise with researchers and external collaborators to facilitate project progress</li></ul>
Qualifications:
<p><b>
Required Education:</b></p><ul><li>
Bachelor&rsquo;s degree in in a relevant field such as research administration, public health, or a related scientific discipline</li></ul><p>
 <b>Preferred Education:</b></p><ul><li>
Master&rsquo;s degree in public health or related discipline</li></ul><p>
 <b>Required Experience:</b></p><ul><li>
5+ years of experience in related field with proven record of working within and coordinating administration services in a scientific or environment</li><li>
Exceptional leadership, communication, organizational, and problem-solving abilities, along with the capacity to effectively handle multiple priorities. Demonstrated determination and skill in collaborating with a diverse range of stakeholders, including researchers, institutions, and funding bodies</li></ul><p>
 <b>Preferred Experience:</b></p><ul><li>
Leadership and management qualification</li><li>
Arabic language would be a plus</li><li>
Proficiency in using software tools affectively</li></ul>
Additional Information:
<p><b>
About NYUAD</b></p><p></p><p><br>
NYU Abu Dhabi is a degree-granting research university with a fully integrated liberal arts and science undergraduate program in the Arts, Sciences, Social Sciences, Humanities, and Engineering. NYU Abu Dhabi, NYU New York, and NYU Shanghai, form the backbone of NYU&rsquo;s global network university, an interconnected network of portal campuses and academic centers across six continents that enable seamless international mobility of students and faculty in their pursuit of academic and scholarly activity. This global university represents a transformative shift in higher education, one in which the intellectual and creative endeavors of academia are shaped and examined through an international and multicultural perspective. As a major intellectual hub at the crossroads of the Arab world, NYUAD serves as a center for scholarly thought, advanced research, knowledge creation, and sharing, through its academic, research, and creative activities.</p></div>

Center Manager – Public Health Research Center (Fixed – Term for 2 years)

K F Group

<p><b>Kids First Group (KFG)</b> is the leading group in Dubai, Abu Dhabi, and Doha for providing premium early years education and childcare. Founded in 2011, we have 35 nursery schools. We stand unique from other group nurseries, as each of our Kids First Group nurseries specializes in and is passionate about their own exclusive curriculum and pedagogical approach: spanning a choice from the Early Years Foundation Stage (British EYFS), Montessori Method, and Reggio Emilia Approach, to name a few.</p><p><b>Kids First Group is currently seeking an outstanding Nursery Director- IB Experience mandatory, to join our growing family for an immediate start.</b></p><p>An ideal candidate will have the following:</p><p><b>Qualification:</b></p><p>&middot; Cache Level 5, or University Degree in Early Years Education.</p><p><b>Experience:</b></p><p>. Minimum of 5 years&rsquo; experience in nursery management.</p><p>&middot; Excellent leadership and English communication skills.</p><p><b>Roles and Responsibilities include:</b></p><p>. Health and Safety</p><p>. Overseeing Curriculum Planning along with the Academic Manager.</p><p>. Report writing, staff training, meeting set targets .</p><p>. Ensuring the nursery is well maintained.</p><p>&middot; Passionate and committed.</p><p>&middot; Strong academic background, work ethic, well-organized having excellent interpersonal skills.</p><p>&middot; Must have excellent communications skills, both verbal and written.</p><p>&middot; Excellent communicators who can ignite a passion for learning in our students.</p><p>&middot; Able to make a significant contribution to our extra-curricular activities.</p><p>&middot; To be a good communicator at all levels.</p><p>&middot; Teamwork and collaboration.</p><p>&middot; Be committed to developing positive relationships with all members at the nursery.</p><p>&middot; Liaising with colleagues and working flexibly.</p><p>&middot; A creative and enthusiastic approach both in and out of the nursery classroom.</p><p>&middot; Working with parents to ensure the happiness and best academic outcomes for all children.</p><p><b>What we offer:</b></p><p>1. Excellent remuneration package which includes competitive tax-free salary.</p><p>2. Annual Air-Ticket and paid vacations.</p><p>3. Medical insurance for self as per company policy.</p><p>4. Training will be provided in line with MOE requirements and continuous professional development.</p><p>5. Discounted Nursery fees and more.</p><p>6. A fantastic work environment, with plenty of support, mentoring and direction.</p><p>7. Working within a team of highly driven and supportive colleagues.</p><p>8. We are committed to developing our staff and run regular professional development workshops to ensure our teachers are equipped to provide students with the best possibly educational experience.</p><p><b>If you truly want to work in a great environment and have got all the above, we would like to hear from you! you can apply at careers@kidsfirstgroup.com</b></p><p>Job Type: Full-time</p>

Nursery Director- IB Curriculum Experience

Confidential

<div>
 <p>
  <strong>
   About the Company:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are a newly established government organization based in Abu Dhabi, committed to improving education through innovation, high standards of excellence, and strong community involvement. As we build our dynamic team, we are looking for passionate and creative individuals who are ready to shape the future of education in the UAE.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Role:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Supervise all operations related to student affairs, admissions, registration, and academic affairs, ensuring alignment with approved policies and procedures, in a manner that supports the institution&rsquo;s strategic objectives, enhances the quality of academic services and student support, and strengthens graduates&rsquo; opportunities in the job market.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Supervise all student affairs activities and services, including admission and registration, academic follow-up, guidance and counseling, and graduation.
  </li>
  <li>
   Develop and implement student affairs policies and procedures, ensuring alignment with institutional quality and accreditation requirements.
  </li>
  <li>
   Manage student registration processes, prepare course schedules and examination timetables, and ensure their accurate and efficient execution.
  </li>
  <li>
   Oversee student support services and provide the necessary guidance to ensure students&rsquo; academic, psychological, and social balance.
  </li>
  <li>
   Develop and implement advisory and career-readiness programs and activities to enhance students&rsquo; and graduates&rsquo; employability.
  </li>
  <li>
   Establish effective communication channels with students and parents, ensuring timely responses to inquiries and feedback.
  </li>
  <li>
   Manage relationships with graduates and organize events, job fairs, and programs aimed at their career preparation and employment, in collaboration with relevant stakeholders.
  </li>
  <li>
   Supervise academic operations within the institution, including academic program planning, curriculum updates, and implementation in accordance with approved policies.
  </li>
  <li>
   Monitor faculty performance, ensure compliance with academic standards, and support professional development in coordination with the Human Resources Department.
  </li>
  <li>
   Oversee academic accreditation processes for courses and programs, ensuring compliance with local and international accreditation requirements.
  </li>
  <li>
   Develop mechanisms to evaluate student performance and overall academic quality, and analyze results to support continuous improvement.
  </li>
  <li>
   Ensure the regular update and integration of electronic systems related to student management and academic databases.
  </li>
  <li>
   Supervise the documentation and security of certificates, transcripts, and student records, ensuring accuracy and confidentiality.
  </li>
  <li>
   Represent the institution in academic and community events and meetings, and build partnerships that support the development of academic programs and student services.
  </li>
  <li>
   Monitor and report on key performance indicators (KPIs) related to the department, providing regular updates and improvement recommendations.
  </li>
  <li>
   Stay informed about global best practices and emerging trends in education, student affairs, and academic accreditation, and apply relevant insights to enhance institutional performance.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications and Experience:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Educational Administration, Higher Education, or Business Administration (Master&rsquo;s degree preferred).
  </li>
  <li>
   Minimum of 9 years of experience in student affairs, admissions and registration, or academic administration, including at least 3 years in a supervisory or managerial role.
  </li>
  <li>
   Preferred experience in training or teaching within the field
  </li>
  <li>
   In-depth knowledge of local and international academic accreditation standards and requirements.
  </li>
  <li>
   Strong leadership, organizational, and communication skills.
  </li>
 </ul>
</div>


Director of Student Affairs

NMC Health plc

<div><ul><li><p>Greet patients/clients, secure nature of visits and direct to appropriate individual/department, provide routine information about the hospital when necessary.
</p></li><li><p>Handle phone inquiries from patients and others; screen calls to ascertain nature and urgency of inquiry; refer callers as appropriate and/or schedules appointments.
</p></li><li><p>Register new patients/ follow up patients and update existing files by collecting patient details. Also, respond as appropriate to inquiries from patients regarding treatment, benefits, and billings; coordinate the resolution of related problems.
</p></li><li><p>Ensure payor eligibility verification.
</p></li><li><p>Provides information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor. Collect the payment/ co-payment if any after checking the insurance eligibility, enter on the hospital information system and then send the patient for consultation/ any other services.
</p></li><li><p>Provide claim forms in case the patient wants to claim reimbursement.
</p></li><li><p>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.
</p></li><li><p>Cater to the needs of all incoming patients (with or without appointments).
</p></li><li><p>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor&rsquo;s duty roster, and procedure for booking appointments.
</p></li><li><p>Giving information to the respective doctor/nurse for the call backs.
</p></li><li><p>Checking the emails daily, replying wherever required and to clear the respective dues if any.
</p></li><li><p>Ensure operations are carried out uniformly according to the hospital policies and procedures.
</p></li><li><p>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.
</p></li><li><p>Participate in the Hospital training programs.
</p></li><li><p>Complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.
</p></li><li><p>Monitor employee scheduling of the department to ensure operational coverage.
</p></li><li><p>Provide support related to attendance, leave, overtime, staff allocations, uniform, dress code and personal hygiene.
</p></li><li><p>Maintain quality service by ensuring quality customer service standards, identifying trends &amp; recommending process improvements.
</p></li><li><p>Follows the duty schedule as assigned by the supervisor which includes different shift timings as per the need of the department
</p></li><li><p>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.
</p></li><li><p>Maintains patient &amp; staff confidentiality.
</p></li><li>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.
</li><li>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.
</li><li>Ensure that all charges are accurately recorded in the patient&rsquo;s account, reflecting the correct services, dates, and codes.
</li><li>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.
</li><li>Provide patients with detailed statements and assistance in understanding their charges and payment options.
</li><li>Prepare and process patient invoices for services, ensuring accurate charges.
</li><li>Collect co-pays, deductibles, and outstanding balances at the time of service.
</li><li>Ensure billing practices comply with legal and insurance requirements.
</li><li>Investigate billing discrepancies by reviewing the patient&rsquo;s records, insurance information, and charges to identify errors.
</li><li>Track outstanding bills and provide regular updates to management regarding billing performance, collections progress.</li></ul></div>
<br><div><ul><li><p>Greet patients/clients, secure nature of visits and direct to appropriate individual/department, provide routine information about the hospital when necessary.
</p></li><li><p>Handle phone inquiries from patients and others; screen calls to ascertain nature and urgency of inquiry; refer callers as appropriate and/or schedules appointments.
</p></li><li><p>Register new patients/ follow up patients and update existing files by collecting patient details. Also, respond as appropriate to inquiries from patients regarding treatment, benefits, and billings; coordinate the resolution of related problems.
</p></li><li><p>Ensure payor eligibility verification.
</p></li><li><p>Provides information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor. Collect the payment/ co-payment if any after checking the insurance eligibility, enter on the hospital information system and then send the patient for consultation/ any other services.
</p></li><li><p>Provide claim forms in case the patient wants to claim reimbursement.
</p></li><li><p>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.
</p></li><li><p>Cater to the needs of all incoming patients (with or without appointments).
</p></li><li><p>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor&rsquo;s duty roster, and procedure for booking appointments.
</p></li><li><p>Giving information to the respective doctor/nurse for the call backs.
</p></li><li><p>Checking the emails daily, replying wherever required and to clear the respective dues if any.
</p></li><li><p>Ensure operations are carried out uniformly according to the hospital policies and procedures.
</p></li><li><p>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.
</p></li><li><p>Participate in the Hospital training programs.
</p></li><li><p>Complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.
</p></li><li><p>Monitor employee scheduling of the department to ensure operational coverage.
</p></li><li><p>Provide support related to attendance, leave, overtime, staff allocations, uniform, dress code and personal hygiene.
</p></li><li><p>Maintain quality service by ensuring quality customer service standards, identifying trends &amp; recommending process improvements.
</p></li><li><p>Follows the duty schedule as assigned by the supervisor which includes different shift timings as per the need of the department
</p></li><li><p>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.
</p></li><li><p>Maintains patient &amp; staff confidentiality.
</p></li><li>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.
</li><li>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.
</li><li>Ensure that all charges are accurately recorded in the patient&rsquo;s account, reflecting the correct services, dates, and codes.
</li><li>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.
</li><li>Provide patients with detailed statements and assistance in understanding their charges and payment options.
</li><li>Prepare and process patient invoices for services, ensuring accurate charges.
</li><li>Collect co-pays, deductibles, and outstanding balances at the time of service.
</li><li>Ensure billing practices comply with legal and insurance requirements.
</li><li>Investigate billing discrepancies by reviewing the patient&rsquo;s records, insurance information, and charges to identify errors.
</li><li>Track outstanding bills and provide regular updates to management regarding billing performance, collections progress.</li></ul></div>
<br><div><p>2+ years of experience in customer service role or relevant field , Healthcare experience in UAE will be an advantage.</p></div>

Senior Patient Admin Executive

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