director customer

Talents Tide

<div>
 
 
 🌟 Hiring Now: Director &ndash; Customer Happiness | Dubai, UAE
 
 
 
 
 
 
 
 Location:
 
 Dubai, UAE
 
 
 
 Department:
 
 Corporate Support Services
 
 
 
 Reports To:
 
 Executive Director &ndash; Corporate Support Services
 
 
 
 
 
 Are you a visionary leader passionate about creating exceptional customer experiences?
 
 
 Our client is seeking a
 
 Director &ndash; Customer Happiness
 
 to lead the strategic direction, innovation, and operational excellence of our customer happiness department. This role plays a key part in shaping service excellence across all touchpoints and ensuring every customer interaction reflects our commitment to Dubai&rsquo;s world-class service standards.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead the
 
 strategic development and execution
 
 of customer happiness initiatives that align with corporate objectives.
 </li>
 <li>
 Drive
 
 service innovation, process improvement, and digitisation
 
 to elevate overall customer experience.
 </li>
 <li>
 Oversee
 
 customer journey mapping
 
 , ensuring seamless and positive interactions across all channels.
 </li>
 <li>
 Collaborate with cross-functional teams (IT, HR, Finance, and Business Units) to ensure unified service delivery.
 </li>
 <li>
 Manage
 
 performance metrics, SLAs, and SOPs
 
 to maintain operational excellence.
 </li>
 <li>
 Analyse
 
 customer feedback and insights
 
 to drive data-informed decisions and continuous improvement.
 </li>
 <li>
 Foster a
 
 high-performance culture
 
 , developing and mentoring teams to deliver exceptional service.
 </li>
 <li>
 Ensure compliance with
 
 organisational policies, health &amp; safety, and information security standards.
 
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 
 Bachelor&rsquo;s degree
 
 in Business Administration, Service/Operations Management, or related field.
 </li>
 <li>
 
 8+ years of experience
 
 in business administration or service management, including
 
 at least 2 years in a leadership role.
 
 </li>
 <li>
 Proven expertise in
 
 customer experience design, process optimisation, and stakeholder engagement.
 
 </li>
 <li>
 Preferred certifications in
 
 Six Sigma, Lean, or Kaizen methodologies.
 
 </li>
 </ul>
 
 
 
 
 
 Key Competencies
 
 
 <ul>
 <li>
 Customer-Centric &amp; Results-Oriented
 </li>
 <li>
 Strategic Thinking &amp; Innovation
 </li>
 <li>
 Team Leadership &amp; Empowerment
 </li>
 <li>
 Change Management &amp; Agility
 </li>
 <li>
 Strong Communication &amp; Influence Skills
 </li>
 </ul>
 
 
 
 
 ✨
 
 Join us in shaping the future of customer happiness in Dubai!
 
 
 
 If you are passionate about service excellence and thrive in a dynamic, forward-thinking environment, we&rsquo;d love to hear from you.
 
 
 📩
 
 Apply Now or DM your updated CV
 
 
 
 #CustomerHappiness #Leadership #DubaiJobs #ServiceExcellence #CustomerExperience #HiringNow #UAEJobs
 
 
 
</div>

Director- Customer happiness

MoEngage

Location: Dubai,Dubai,United Arab EmiratesAbout MoEngageMoEngageis a young, fast-paced workplace that fosters a culture of innovation, ownership, freedom, and fun while building tech products of the future. Our teams are comprised of self-driven, passionate, smart individuals from top-tier institutes who are young achievers.Sitting at a conflux of diverse technologies like Artificial Intelligence, Big Data, Web & Mobile platforms, MoEngage technology analyses billions of data points generated by customers and their devices, to predict customer behaviour and build marketing campaigns that proactively engage users.In just seven years since inception, MoEngage is working with leading brands across e-commerce, entertainment, travel, publishing and banking domains among others. With a global presence spanning 35 countries, MoEngage has offices in San Francisco,Singapore,Vietnam, Berlin, Jakarta, and Bengaluru.We have been recognized asone of the 25 Highest Rated Private Cloud Computing Companies To Work Forin a list released by Battery Ventures, a global investment firm based on the employee feedback on Glassdoor where employees reported the highest levels of satisfaction at work during the first six months of the pandemic.Our inclusion on this list highlights our ability to lead during a crisis and is a huge testimony to the people-driven culture we have.Can you thrive and excel in a fast-paced ecosystem where innovation, speed and user centric product thinking are the norms? Do you enjoy discovering opportunities others do not even know exist and are geared to champion them? Are you driven by ownership and a chance to make an impact? If so, this opportunity may be for you!Role Overview:As an Associate Director of Customer Success at MoEngage, you will be a key leader in our Customer Success organization for the META region. You will be responsible for leading and scaling a team of Customer Success Managers (CSMs) focused on ensuring the success and growth of our valued Enterprise customers in the Middle East and potentially other regions. You will play a critical role in driving customer satisfaction, adoption, retention, and expansion, while also contributing to the overall strategy and operational excellence of the Customer Success department.Responsibilities:<ul><li>Team Leadership and Development:<ul><li>Lead, mentor, and coach a team of Customer Success Managers to achieve their individual and team goals.</li><li>Foster a collaborative, customer-centric, and results-oriented team culture.</li></ul></li><li>Customer Success Strategy and Execution:<ul><li>Develop and execute customer success strategies aligned with company objectives and regional nuances.</li><li>Define and monitor key performance indicators (KPIs) for customer success, such as retention rate, churn rate, customer satisfaction (CSAT/NPS), and expansion revenue.</li><li>Ensure the team proactively engages with customers to understand their business goals, challenges, and how MoEngage can drive value.</li><li>Oversee the development and delivery of strategic account plans and success plans for key customers.</li><li>Drive adoption of MoEngage platform features and best practices among customers.</li></ul></li><li>Customer Relationship Management:<ul><li>Build strong and lasting relationships with senior stakeholders.</li><li>Act as a point of escalation for complex customer issues and ensure timely and effective resolution.</li><li>Conduct regular executive business reviews (MBRs/EBRs/QBRs) with strategic customers to demonstrate value and align on future goals.</li><li>Gather customer feedback and advocate for their needs within the MoEngage organization.</li></ul></li><li>Operational Excellence: <ul><li>Utilize CRM and other tools to track customer interactions, health scores, and progress against goals.</li><li>Collaborate with cross-functional teams (Sales, Product, Marketing, Support) to ensure a seamless customer experience.</li><li>Contribute to the development of customer success playbooks, training materials, and other resources.</li></ul></li><li>Revenue Growth and Expansion:<ul><li>Identify and drive opportunities for account growth through upsells and cross-sells in collaboration with the Sales team.</li><li>Understand customer contract terms and identify renewal risks and opportunities.</li><li>Contribute to achieving and exceeding customer retention and expansion revenue targets for the region.</li><li>Develop and nurture customer advocates and identify opportunities for case studies and testimonials.</li></ul></li></ul>Qualifications:<ul><li>Bachelor's degree in a relevant field (Business, Marketing, Technology, etc.). Master's degree preferred. A technical degree would be given preference.</li><li>Minimum of 10 years of experience in Customer Success, Account Management, or a related client-facing role within the SaaS industry.</li><li>Proven experience in leading and scaling a team of Customer Success Managers.</li><li>Strong understanding of the SaaS business model and customer lifecycle.</li><li>Excellent communication, presentation, and interpersonal skills, develop and execute customer success strategies that drive measurable results.</li><li>Experience working with marketing technology platforms and understanding of digital marketing principles is highly desirable.</li><li>Strong analytical and problem-solving skills, with the ability to interpret data and derive actionable insights.</li><li>Ability to thrive in a fast-paced, dynamic, and results-oriented environment.</li><li>Experience working with customers in the Middle East region is a significant advantage.</li><li>Fluency in English is required.</li></ul>Personal Attributes:<ul><li>Customer-obsessed and passionate about customer success.</li><li>Strong leadership qualities with the ability to inspire and motivate a team.</li><li>Strategic thinker with a results-oriented mindset.</li><li>Highly organized and detail-oriented.</li><li>Proactive and self-motivated.</li><li>Excellent collaboration and teamwork skills.</li><li>Adaptable and resilient.</li></ul>We are looking for a dynamic and experienced leader to join our growing team in Dubai and contribute to the continued success of MoEngage and our customers!Perks<ul><li>Work at Scale and challenge yourself</li><li>Work with a smart team which grew up in the Mobile First world</li></ul> Apply to this job<img src="https://www.jobg8.com/Tracking.aspx?vN7mL9eUiCRvAVK7UQwr1K22RUcgp75Mi" width="0" height="0" />

Associate Director, Customer Success META

The Clorox Company

<div>
 Clorox is the place that&rsquo;s committed to growth &ndash; for our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can make a positive impact on consumers, communities, and teammates. Join our team. #CloroxIsThePlace
 
 
 
 Your role at Clorox:
 
 
 
 The Associate Director of Customer Supply Chain - leads a group of Customer Supply Chain Managers who are the primary interface between the Customer, the internal Clorox Customer team and the Clorox Supply Chain organization, supporting all categories of Clorox products. The Associate Director is responsible for developing and enforcing the use of common tools &amp; processes to ensure that service is provided in a consistent, effective and efficient manner.
 
 
 The Associate Director will lead the Customer Supply Chain team in efficiently delivering the company's strategy, exceeding Customer expectations, and driving joint value creation for Clorox and the Customer throughout the end-to-end supply chain.
 
 
 
 In this role, you will:
 
 
 
 <ul>
 <li>
 Own the Supply Chain relationship with the Customer in collaboration with Sales, serving as the "voice of the customer" across Supply Chain functions.
 </li>
 <li>
 Lead a team of supply chain managers and analysts in daily planning, collaboration, and order fulfillment.
 </li>
 <li>
 Responsible for hiring, training and development of team including performance management processes.
 </li>
 <li>
 Regularly interface with external (e.g. Customers) and internal (e.g. Sales, Supply Chain, IBP,) stakeholders to understand requirements.
 </li>
 <li>
 Proactively assess and communicate performance results to internal and external stakeholders.
 </li>
 <li>
 Provide resource management as follows: manage the process by which resources are allocated against project requests to maximize value for Clorox and develop and deploy tools and processes utilized by Customer Supply Chain Managers.
 </li>
 <li>
 Develop &amp; support the strategy to support Customer business requirements, customer interaction, external networking, and business interaction. Influencing internal stakeholders to drive required changes.
 </li>
 <li>
 Lead cross-functional efforts within the company's Supply Chain functions to optimize service to the customer, driving partnerships with the Customer to identify and implement end-to-end lowest landed cost solutions.
 </li>
 <li>
 Develop transportation solutions with the Customer to balance cost and service, leveraging delivered and customer pickup solutions.
 </li>
 <li>
 Identify industry best practices in customer-facing activities and solutions, evaluating adoption at Clorox.
 </li>
 <li>
 Design and implement best practices with the customer around forecasting, inventory optimization, and waste reduction.
 </li>
 <li>
 Partner with Sales to enable revenue growth through effective service and delivery around promotions.
 
 
 </li>
 </ul>
 
 What we look for:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Science, Supply Chain or related field. MBA is preferred
 </li>
 <li>
 5+ years of demonstrated experience working with CPG Retailer partners and ecommerce platforms; preferably with ownership of driving revenue growth and/or cost mitigation and strong understanding of supply chain requirements within ecommerce channels.
 </li>
 <li>
 7+ years of demonstrated supply chain experience within Operations, preferably with ownership for KPI performance, budgeting, continuous improvement, and forecasting processes
 </li>
 <li>
 7+ years of demonstrated leadership experience - presence and communication skills, able to inspire trust and quickly build credibility within the company
 </li>
 <li>
 10+ years of people management experience, with the ability to lead teams toward business objectives
 </li>
 <li>
 Strategic thinking to quickly identify supply chain gaps where we need to invest
 </li>
 <li>
 Proven track record of delivering exceptional results in a customer-facing capacity and having a strategic mindset to drive efficiency and effectiveness of the supply chain
 </li>
 <li>
 Must be able to motivate and lead within the culture of Clorox, using influencing skills in a collaborative, harmonious fashion to work across the functions of the organization &amp; drive the pace to achieve results
 </li>
 <li>
 Strong relationship development, conflict resolution, and team building instincts
 </li>
 <li>
 A fresh, forward-looking approach and the willingness and vision to act as a change agent
 
 
 </li>
 </ul>
 
 Workplace type:
 
 
 
 3 days in the office, 2 days WFH
 
 
 
 Our values-based culture connects to our purpose and empowers people to be their best, professionally and personally. We serve a diverse consumer base which is why we believe teams that reflect our consumers bring fresh perspectives, drive innovation, and help us stay attuned to the world around us. That&rsquo;s why we foster an inclusive culture where every person can feel respected, valued, and fully able to participate, and ultimately able to thrive.
 
 
 Learn more
 
 
 .
 
 
 
 
 [U.S.]Additional Information:
 
 
 
 At Clorox, we champion people to be well and thrive, starting with our own people. To help make this possible, we offer comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates&rsquo; unique needs. This includes robust health plans, a market-leading 401(k) program with a company match, flexible time off benefits (including half-day summer Fridays depending on location), inclusive fertility/adoption benefits, and more.
 
 
 We are committed to fair and equitable pay and are transparent with current and future teammates about our full salary ranges. We use broad salary ranges that reflect the competitive market for similar jobs, provide sufficient opportunity for growth as you gain experience and expand responsibilities, while also allowing for differentiation based on performance. Based on the breadth of our ranges, most new hires will start at Clorox in the first half of the applicable range. Your starting pay will depend on job-related factors, including relevant skills, knowledge, experience and location. The applicable salary range for every role in the U.S. is based on your work location and is aligned to one of three zones according to the cost of labor in your area.
 
 
 &ndash;Zone A: $153,700 - $309,000
 
 
 &ndash;Zone B: $140,900 - $283,300
 
 
 &ndash;Zone C: $128,100 - $257,500
 
 
 All ranges are subject to change in the future. Your recruiter can share more about the specific salary range for your location during the hiring process.
 
 
 This job is also eligible for participation in Clorox&rsquo;s incentive plans, subject to the terms of the applicable plan documents and policies.
 
 
 Please apply directly to our job postings and do not submit your resume to any person via text message. Clorox does not conduct text-based interviews and encourages you to be cautious of anyone posing as a Clorox recruiter via unsolicited texts during these uncertain times.
 
 
 To all recruitment agencies: Clorox (and its brand families) does not accept agency resumes. Please do not forward resumes to Clorox employees, including any members of our leadership team. Clorox is not responsible for any fees related to unsolicited resumes.
</div>

Associate Director, Customer Supply Chain (Amazon)

Qiddiya Investment Company

Overview The role will be responsible and accountable for the department that supports all customer care activities within the Residential sales team. The role will be responsible for managing the contact center, lead management, customer services throughout the customer journey, resale activities as well as escalations. A dedicated VIP concierge service must also be established for HNW investors and residents. A deep understanding of customer care principles, lead management and experience in managing VIP clients is a must. Key Responsibilities <ul> <li>Develop and execute comprehensive customer care strategies that align with Qiddiya's mission and values.</li> <li>Lead, mentor, and manage a dynamic customer care team, fostering a culture of service excellence and accountability.</li> <li>Establish performance metrics and conduct regular assessments to ensure the highest levels of customer satisfaction.</li> <li>Implement systems to gather customer feedback, analyze trends, and propose actionable improvements.</li> <li>Collaborate with other departments to ensure a seamless resident experience across all functions, from sales to maintenance and beyond.</li> <li>Drive initiatives that encourage resident engagement and community building.</li> <li>Utilize technology and digital platforms to streamline customer care operations and enhance service delivery.</li> <li>Prepare reports and presentations on customer care performance for senior management and stakeholders.</li> <li>Remain up-to-date on industry best practices and customer care trends to continuously innovate and improve services.</li> </ul><img src="https://www.jobg8.com/Tracking.aspx?8dbBRMnE5BKRXFka5NQ7GnjbIRXWOya3n" width="0" height="0" />

Director - Customer Care - Residential Sales (RES7)

DUBAI PROPERTIES GROUP LLC

An opportunity has arisen for a Director - Residential Customer Care to join Dubai Holding Real Estate. The main duties and responsibilities of this role:<ul><li>Oversee day-to-day operations of the customer service department and work with a team of customer service representatives to ensure that all customer inquiries are handled in a timely and professional manner.</li><li>Manage all customer service-related matters including after sales and sales operation as well as hand-over and beneficial occupation processes. Proactively address any community management challenges that may arise ensuring effective resolution and Customer satisfaction.</li><li>Create and implement efficient and balanced workflows that maximize efficiency and produce high level of service quality and customer satisfaction, improving NPS (Net Promoter Score) - CSAT (Customer Satisfaction), or other Customer Metric.</li><li>Develop and execute contact improvement strategies cross-functionally with other peers using multiple data sources (e.g., Voice of Customer, Voice of Associate, and Business Intelligence) to ensure qualitive processes aligned with business standards.</li><li>Monitor and measure service metrics and volume to develop standards, improvements or changes to workflows and resource allocation whilst monitoring customer feedback and requests.</li><li>Be the focal point of contact between the company verticals and its customers in providing necessary support in clarifying queries and in resolving customer issues in line with corporate governance frame works, policies and procedures underpinned by DOA&#x27;s (Delegation of Authority).</li><li>Develop and implement strategies to improve customer satisfaction, loyalty, and retention including creating new training programs or updating existing ones to better equip customer service representatives with the tools they need to provide exceptional service.</li><li>Implement customer service and interaction policies, systems, initiatives, processes, and procedures to deliver the customer care strategy and achieve acceptable risk ratings for the Customer Service Centre in line with agreed SLA&#x27;s (Service Level Agreements).</li><li>Prepare feasibility studies and budgets, as required, for projects on a monthly and annual basis via the prepared business plan; forecast revenues and profitability by projecting varied business cases to be submitted.</li><li>Actively pursue, establish, and foster excellent client relationships with the goal of providing best-in-class solutions to customer inquiries and complaints by proactively engaging with customers through various channels, including chat, complaint monitoring, engagement in customer conversations, and soliciting feedback. With agility as a core principle, ensure prompt and effective responses to customer needs.</li><li>Provide high quality and consistent customer service to address the customers&#x27; business needs and requirements; respond quickly and accurately to queries and issues by providing professional attention and support.</li><li>Ensure complaints are followed up with the appropriate departments/individuals, and provide timely, professional, and accurate feedback/resolution to customer inquiries/complaints.</li><li>Conduct service quality audits by developing suitable checklists and questionnaires, visiting individuals, and administering checklists and questionnaires, analyzing data and preparing audit reports with recommendations on ways of improvement for the Customer Service Center to ensure that the key gaps in customer services are identified and a suitable action plan is developed.</li><li>Ensure the team are continually updated with Company products and services to provide accurate and timely information to customers.</li><li>Manage and oversee the execution of pre- and post-handover activities across the company /community ensuring effective engagement and interaction with customers.</li><li>Prepare and present monthly customer care reports summarizing the total volume of remittance business generated, number and type of problems reported from the customers and settled each month with data and insights about the operations.</li><li>Monitor and analyze customer data and trends, using this information to identify areas for improvement and to inform decision-making.</li><li>Work closely with other senior leaders to ensure that customer management activities are aligned with the company&#x27;s overall goals and objectives.</li></ul>

Director - Residential Customer Care

Ministry of Education Dubai

Job Description Since the establishment of the union of the United Arab Emirates in 1971, education has received the utmost attention of the founding leader, Sheikh Zayed bin Sultan Al Nahyan, may Allah have mercy on him, and his founding brothers. They believed that education was the cornerstone of building an enabled community that could keep pace with the advancements. Over the past decades, the wise leadership of the country was keen on building an educational system that matched its counterparts in the advanced nations. It harnessed for this purpose all the required capabilities, to achieve the country's agenda and national vision in this regard. Sincere efforts have also been made to develop education and adopt the best systems that achieve high-quality education outputs, to achieve the future visions and aspirations of the wise leadership. Since investing in human capital is the main objective, the UAE has been keen on establishing the Ministry of Education and creating the appropriate environment to build pioneering Emirati schools, in terms of standards, form, and content they provide. It also made sure that such schools provided high-quality educational environment and owned the most technically advanced tools to be able to graduate generations that could pursue their university education confidently in higher education institutions to fulfil the requirements of labour market. The MOE has also provided a smart learning system and high-quality digital platforms, side by side with the continuous development of school curriculums, according to national learning standards, assessment policy that is based on assessing for learning, and highest quality standards that match the best international practices. Various learning tracks, moreover, have been provided to support the capabilities and skills of students and achieve the country's strategy of encouraging the culture of creativity and innovation through providing the students with the skills of the 21st century and motivating them to have new ideas that relate to the reality they live in and foresee the future. This will eventually help in finding radical, sustainable solutions to the major issues, improving competitiveness, and supporting smart government in its attempts to keep pace with global advancements, advance education, and push it to broad horizons of excellence, leadership, and competitiveness. Department Definition: Director of Customer Services to lead and oversee the operations of Call Centre Operations, Customer Happiness Centre Operations, and Service Quality &amp; Continuous Improvements sections. The role focuses on ensuring exceptional customer experiences, optimizing operations, and driving continuous improvements across all service channels. Main Job Duties &amp; Responsibilities: Call Centre Operations Section: - Oversee the Call Centre Operations, ensuring efficient and timely handling of customer inquiries. - Develop and implement strategies to improve call response time, first-call resolution, and overall customer satisfaction. - Monitor performance metrics, such as Average Handling Time (AHT) and service level adherence, to achieve organizational targets. - Provide leadership and support to call center teams through training, coaching, and performance monitoring. - Leverage technology and tools to enhance operational efficiency and automate call center processes. Customer Happiness Centre Operations Section: - Ensure Customer Happiness Centers deliver high-quality, customer-centric services aligned with organizational values. - Streamline operations to reduce waiting times, optimize workflow, and ensure timely resolution of inquiries. - Develop initiatives to improve customer experience and achieve high satisfaction rates. - Monitor and analyze customer feedback to identify trends, gaps, and opportunities for service enhancement. - Collaborate with internal departments to resolve systemic issues impacting customer happiness. Service Quality &amp; Continuous Improvements Section: - Develop and implement frameworks for monitoring service quality across all customer service channels. - Define and track Key Performance Indicators (KPIs) to measure and enhance service performance. - Drive continuous improvement initiatives by analyzing processes, identifying inefficiencies, and implementing solutions. - Conduct regular audits and evaluations to ensure compliance with organizational standards and service policies. - Leverage customer satisfaction surveys and feedback to implement targeted improvements. - Foster a culture of innovation and excellence to consistently improve service delivery and operational performance. Skills - 15+ years of experience in customer service operations, proven expertise in managing call center operations, customer happiness centers, and service quality improvements. - A bachelor s or master s degree within business administration, Customer Service Management, or within a relevant field. - Customer Service Platforms: Expertise in implementing and overseeing customer service management systems (e.g., CRM tools like Salesforce, Zendesk, or Microsoft Dynamics). - Performance Monitoring Systems: Strong ability to analyze metrics and dashboards for service quality, such as Average Handling Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT). - Process Improvement Frameworks: Familiarity with methodologies like Six Sigma or Lean Management to enhance operational workflows. - Customer Service Excellence: Ability to deliver high-quality customer service, with a strong commitment to customer satisfaction. - Performance Optimization: Skilled in optimizing call center and in-person service operations to improve efficiency and customer satisfaction. - Problem Solving &amp; Escalation Management: Strong problem-solving skills with experience in orchestrating escalation management frameworks and resolving complex customer issues. - Leadership: Effective team leadership and management skills, fostering a positive and productive work environment. - Communication: Strong communication skills for effective collaboration with cross-functional teams and clear, empathetic customer interaction. - Speaking, Reading &amp; Writing English &amp; Arabic.

Director of Customer Service

Findr DXB ( Dream Jobs HR Consultant LLC)

<div>
 
 The job holder will be responsible for developing, continuously improving, and delivering exceptional customer service in a BTS (Built to sell) environment to enhance customer experience and, in turn, enable customer loyalty and retention.
 
 
 
 
 
 
 Key Accountabilities:
 
 
 
 
 
 <ul>
 <li>
 Oversee day-to-day operations of the customer service department and work with a team of customer service representatives to ensure that all customer inquiries are handled promptly and professionally.
 </li>
 <li>
 Manage all customer service-related matters, including after-sales and sales operations, handover, and beneficial occupation processes. Proactively address any community management challenges that may arise, ensuring effective resolution and Customer satisfaction.
 </li>
 <li>
 Create and implement efficient and balanced workflows that maximise efficiency and produce high service quality and customer satisfaction, improving NPS (Net Promoter Score), CSAT (Customer Satisfaction), or other Customer Metrics.
 </li>
 <li>
 Develop and execute contact improvement strategies cross-functionally with other peers using multiple data sources (e.g., Voice of Customer, Voice of Associate, and Business Intelligence) to ensure qualitative processes are aligned with business standards.
 </li>
 <li>
 Monitor and measure service metrics and volume to develop standards, improvements or changes to workflows and resource allocation whilst monitoring customer feedback and requests.
 </li>
 <li>
 Be the focal point of contact between the company verticals and its customers in providing necessary support in clarifying queries and in resolving customer issues in line with corporate governance frameworks, policies and procedures underpinned by DOA's (Delegation of Authority).
 </li>
 <li>
 Develop and implement strategies to improve customer satisfaction, loyalty, and retention. This includes creating new training programs or updating existing ones to better equip customer service representatives with the tools they need to provide exceptional service.
 </li>
 </ul>
</div>

Search 10000+ Director customer jobs near you this October. New roles added regularly across leading industries. Apply today.

10000 director customer jobs NEAR_ME

Director- Customer happiness

Associate Director, Customer Success META

Associate Director, Customer Supply Chain (Amazon)

Director - Customer Care - Residential Sales (RES7)

Director - Residential Customer Care

Director of Customer Service

Director of Customer Service