Director- Customer happiness

🌟 Hiring Now: Director – Customer Happiness | Dubai, UAE

Location: Dubai, UAE

Department: Corporate Support Services

Reports To: Executive Director – Corporate Support Services

Are you a visionary leader passionate about creating exceptional customer experiences?

Our client is seeking a Director – Customer Happiness to lead the strategic direction, innovation, and operational excellence of our customer happiness department. This role plays a key part in shaping service excellence across all touchpoints and ensuring every customer interaction reflects our commitment to Dubai’s world-class service standards.

Key Responsibilities

• Lead the strategic development and execution of customer happiness initiatives that align with corporate objectives.
• Drive service innovation, process improvement, and digitisation to elevate overall customer experience.
• Oversee customer journey mapping , ensuring seamless and positive interactions across all channels.
• Collaborate with cross-functional teams (IT, HR, Finance, and Business Units) to ensure unified service delivery.
• Manage performance metrics, SLAs, and SOPs to maintain operational excellence.
• Analyse customer feedback and insights to drive data-informed decisions and continuous improvement.
• Foster a high-performance culture , developing and mentoring teams to deliver exceptional service.
• Ensure compliance with organisational policies, health & safety, and information security standards.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Service/Operations Management, or related field.
• 8+ years of experience in business administration or service management, including at least 2 years in a leadership role.
• Proven expertise in customer experience design, process optimisation, and stakeholder engagement.
• Preferred certifications in Six Sigma, Lean, or Kaizen methodologies.

Key Competencies

• Customer-Centric & Results-Oriented
• Strategic Thinking & Innovation
• Team Leadership & Empowerment
• Change Management & Agility
• Strong Communication & Influence Skills

✨ Join us in shaping the future of customer happiness in Dubai!

If you are passionate about service excellence and thrive in a dynamic, forward-thinking environment, we’d love to hear from you.

📩 Apply Now or DM your updated CV

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