Customer Acquisition Manager

Smart Capitals Financial Services L.L.C. is a dynamic financial solutions firm based in Dubai, UAE. We are committed to helping both corporates and individuals overcome their financial challenges by offering expert services in Fundraising, Debt Collection, Loans & Overdues Bankruptcy, and Financing Brokerage. As we expand our reach, we need a Customer Acquisition Manager to help communicate our dedication to providing full-time support and achieving guaranteed outcomes.

Job description:

Roles & Responsibilities:

Lead Generation & Outreach

• Identify and approach prospective clients through various channels including networking, referrals, digital marketing, and partnerships.
• Develop strategic acquisition campaigns targeting SMEs, project developers, and high-potential individuals in need of financing.

Client Onboarding & Relationship Building

• Qualify leads and assess client readiness for funding applications.
• Guide clients through the onboarding process, ensuring accurate documentation and clear communication of required steps
• Build strong relationships with clients to foster trust and long-term engagement.

Liaison Between Clients & Investors

• Act as the main point of contact between clients and our investor/lender network.
• Ensure that clients’ financial proposals and applications are well-prepared and aligned with investor requirements.
• Coordinate meetings, presentations, and follow-ups between parties.

Market & Product Insight

• Stay updated on market trends, funding instruments, and investor expectations.
• Work closely with internal teams to improve product offerings and value proposition based on client feedback and investor input.

Reporting & Performance Monitoring

• Track and report acquisition metrics, conversion rates, and client satisfaction.
• Provide insights and recommendations for optimizing the acquisition funnel.

Desired Candidate Profile

• Bachelor’s degree in Business, Finance, Marketing, or related field (MBA is a plus).
• 3+ years of experience in client acquisition, financial services sales, or business development, preferably in a loan brokerage or investment facilitation environment.
• Strong understanding of loan products, investor requirements, and funding processes.
• Exceptional interpersonal, negotiation, and presentation skills.
• Proficient in CRM tools, lead management systems, and Microsoft Office Suite.

Job Type: Full-time

Experience:

• Customer Acquisition Manager (or related experience): 3 years (Required)