Customer Success Executive (Dubai, UAE)

Customer Success Executive (Dubai, UAE)

Experience: 1–3 years

Type: Full-time

Visa: Not provided

About Rentify

Rentify is transforming the way people rent homes in Dubai. We simplify the rental experience through technology — helping tenants and landlords sign agreements digitally, pay rent monthly, and earn rewards seamlessly.

As a Customer Success Executive, you’ll be the voice of Rentify for our growing community of tenants and landlords. Your role is to make sure every customer enjoys a simple, smooth, and rewarding experience — from onboarding to renewal.

Key Responsibilities

• Customer Onboarding: Welcome new tenants and landlords to the Rentify platform, explain key features, and guide them through digital agreement signing, monthly payments, and reward enrolment.
• Customer Outreach: Make outbound calls to new users, existing tenants, and landlords to assist with onboarding, collect feedback, and re-engage inactive customers.
• Support Operations: Handle incoming customer calls and WhatsApp queries with empathy, accuracy, and ownership — ensuring quick resolution.
• Account Management: Build trusted relationships with customers, anticipate their needs, and proactively resolve issues before they escalate.
• Data & Insights: Keep all customer records updated in Rentify’s systems; track feedback and report recurring issues to the product and operations teams.
• Engagement & Retention: Stay in touch with users at key milestones (onboarding, mid-term, renewal) to drive satisfaction and ensure renewals.
• Cross-Functional Collaboration: Work with Product, Finance, and Operations teams to enhance customer experience.
• Knowledge Base: Create and maintain how-to guides, FAQs, and process notes to help customers and internal teams.

What We’re Looking For

• 1–3 years of experience in customer success, telesales, account management, or operations (preferably in fintech, proptech, or consumer-tech).
• Excellent communication skills — comfortable making and receiving calls daily.
• Strong problem-solving and follow-up skills with a customer-first mindset.
• Organised, energetic, and able to work independently in a fast-paced environment.
• Proficiency in Excel/Google Sheets and basic CRM tools.
• Fluency in English required; Arabic or Hindi/Urdu is a plus.

Why Join Rentify

• Be part of a fast-growing Dubai startup redefining the rental experience.
• Play a key role in shaping Rentify’s customer success and support operations.
• Collaborative culture with strong learning opportunities.
• Competitive compensation and potential for permanent employment.

Job Type: Full-time