director of end user experience care

Supertech Group

<div><p>Do you want to love what you do at work? Do you want to make a difference, an impact, and transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?</p><p>
If yes, then this is the job you are looking for , <b>webook.com</b> is Saudi&rsquo;s #1 event ticketing and experience booking platform in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion in sales.
</p><p>The <b>Director of End-User Experience &amp; Care</b> is responsible for designing and executing a comprehensive customer care strategy that drives satisfaction, loyalty, and advocacy across all user touchpoints. This leader will oversee the customer service function globally, build and manage a high-performing multi-market care team, and implement scalable systems that ensure seamless end-to-end experiences for every user interacting with webook.com &mdash; from booking to event day and beyond.</p><p>
This is not a traditional &ldquo;support&rdquo; role. It&rsquo;s about building a world-class care ecosystem that turns every customer interaction into an opportunity to strengthen the brand and grow lifetime value.</p><p></p><p><b>
Key Responsibilities:</b></p><ul>
<li>
Develop and execute a global end-user care strategy that aligns with webook.com&rsquo;s vision and customer promise.</li>
<li>Establish measurable care KPIs including CSAT, NPS, first-contact resolution, and response time.</li>
<li>Build a multi-market care framework that accounts for regional differences (language, culture, event type, payment behavior).</li>
<li>Collaborate with marketing, operations, and tech to design consistent customer journeys across web, app, and offline experiences.</li>
<li>Oversee daily operations of customer care teams (in-house and outsourced), ensuring 24/7 coverage where needed.</li>
<li>Lead the implementation of CRM and CX management platforms (e.g., Zendesk, Freshdesk, or Salesforce Service Cloud).</li>
<li>Define and document SOPs, SLAs, and escalation flows across all care channels (chat, email, social, call center, and on-ground event support).</li>
<li>Ensure all communication &mdash; automated or human &mdash; reflects webook.com&rsquo;s tone of voice and values.</li>
<li>Partner with Product, Design, and Marketing to analyze friction points across the user journey and implement improvements.</li>
<li>Use data analytics and customer feedback loops to influence product and policy decisions.</li>
<li>Design and oversee proactive support systems (FAQs, help centers, chatbots, AI assistants) that empower users to self-serve effectively.</li>
<li>Introduce VOC (Voice of Customer) programs to continuously gather and act on insights.</li>
<li>Recruit, train, and mentor a global customer care leadership team.</li>
<li>Build a service culture that celebrates empathy, problem-solving, and accountability.</li>
<li>Design quarterly CX training programs for all front-facing departments.</li>
<li>Promote a &ldquo;care is marketing&rdquo; philosophy &mdash; transforming every service interaction into a retention and upselling opportunity.</li>
<li>Establish dashboards to track CX metrics and trends across markets.</li>
<li>Report regularly to the COO and C-suite on insights, patterns, and actionable improvements.</li>
<li>Own the customer care budget and resource allocation strategy.</li>
<li>Collaborate with finance and product teams to quantify the ROI of customer satisfaction and retention initiatives.</li>
<li>Own the restructuring and modernization of the customer care infrastructure to transform customer interactions into a reliable, decision-grade intelligence engine for leadership.</li>
<li>Establish a robust CX data architecture across all care tools including Zendesk, Exacall, CRM, and any telephony or chat systems, ensuring accurate, consistent, and automated data capture.</li>
<li>Design and enforce standardized reporting frameworks covering case volumes, resolution drivers, escalation patterns, agent productivity, backlog health, and recurring customer pain points across markets.</li>
<li>Build executive-level dashboards that translate raw care data into clear insights for leadership, highlighting systemic issues, product gaps, operational bottlenecks, fraud patterns, and experience risks.</li>
<li>Ensure leadership has real-time and periodic visibility into customer sentiment trends, incident root causes, and operational performance without dependency on manual reporting.</li>
<li>Partner with Product, Tech, Marketing, and Operations to ensure customer care data directly informs roadmap prioritization, policy changes, and experience improvements.</li>
<li>Introduce advanced analytics and tagging methodologies to classify cases by intent, severity, and business impact, enabling proactive interventions rather than reactive support.</li>
<li>Hold full accountability for data accuracy, reporting quality, and insight relevance, ensuring customer care is treated as a strategic intelligence function, not a reactive service desk.</li>
</ul><p></p><p><b>
Requirements</b></p><ul>
<li>
Bachelor&rsquo;s degree in Business, Communications, or a related field (MBA preferred).</li>
<li>10+ years of experience in customer experience, service operations, or digital support leadership, preferably in e-commerce, ticketing, travel, or super-app environments.</li>
<li>Proven record of building and scaling multi-market care operations.</li>
<li>Strong understanding of CRM tools, AI chat systems, and customer data analytics.</li>
<li>Exceptional communication and people-leadership skills.</li>
<li>Fluency in English required; Arabic and/or French is a plus.</li>
<li>Passion for entertainment, travel, and creating memorable experiences.</li></ul></div>

Director of End-User Experience & Care

Parcelat | بارسلات

<div>
 The Product Manager / Product Owner is responsible for translating Parcelat's strategic initiatives and operational needs into clear, actionable product requirements. The role serves as the key link between leadership, development, operations, and external logistics partners &mdash; ensuring all stakeholders remain aligned on priorities, features, and delivery timelines.
 <br/>
 <br/>
 The objective is to manage the product backlog, drive integrations, and ensure each release effectively supports Parcelat's commercial and operational goals.
 <br/>
 <br/>
 Key Duties and Tasks:
 <br/>
 <br/>
 <ul>
  <li>
   Translating Vision into Action
  </li>
  <li>
   Convert leadership's strategic direction into product features, user stories, and acceptance criteria
  </li>
  <li>
   Maintain a clear and detailed product roadmap reflecting business priorities
  </li>
  <li>
   Collaborate with stakeholders to ensure alignment of what is being built and why
  </li>
  <li>
   Backlog Management &amp; Prioritization
  </li>
  <li>
   Own, organize, and prioritize the product backlog according to business value and urgency
  </li>
  <li>
   Facilitate sprint planning sessions with the development team
  </li>
  <li>
   Continuously refine requirements based on feedback, dependencies, and resource availability
  </li>
  <li>
   Cross-Functional Coordination
  </li>
  <li>
   Work closely with developers to ensure clear understanding of requirements and timely delivery
  </li>
  <li>
   Coordinate with operations to translate on-ground feedback into product improvements
  </li>
  <li>
   Support leadership and business teams by providing product progress reports, risks, and change summaries
  </li>
  <li>
   Partner &amp; Integration Management
  </li>
  <li>
   Liaise with external logistics partners to understand their system and integration requirements
  </li>
  <li>
   Translate partner requirements into clear technical tasks and documentation for the development team
  </li>
  <li>
   Oversee integration projects end-to-end &mdash; from requirement gathering and API alignment to testing and go-live
  </li>
  <li>
   Quality, Testing &amp; Delivery
  </li>
  <li>
   Validate developed features and integrations against acceptance criteria
  </li>
  <li>
   Coordinate user acceptance testing (UAT) with internal teams
  </li>
  <li>
   Document key product decisions, updates, and release notes
  </li>
  <li>
   Continuous Improvement
  </li>
  <li>
   Collect user and partner feedback to identify improvement opportunities
  </li>
  <li>
   Assist in tracking key product KPIs and reporting performance results
  </li>
  <li>
   Recommend and prioritize enhancement ideas that deliver measurable business value
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Relations:
  <br/>
  <br/>
 </strong>
 <strong>
  Internal Relations:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Works closely with the Business Development Director for product direction and prioritization
  </li>
  <li>
   Coordinates with Development, Operations, and Project Management teams for feature execution and testing
  </li>
  <li>
   Collaborate with Finance and Customer Service as needed for feature validation and process alignment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Reporting Line:
  <br/>
  <br/>
 </strong>
 Reports directly to the Business Development Director.
 <br/>
 <br/>
 External Communications:
 <br/>
 <br/>
 <ul>
  <li>
   Communicate regularly with external logistics and e-commerce partners to gather integration requirements and technical specifications
  </li>
  <li>
   Coordinates with partner technical teams for API and system alignment
  </li>
  <li>
   Supports leadership in presenting new features or system capabilities to partners and key stakeholders
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in Business, Engineering, Computer Science, or related field
  </li>
  <li>
   Product Management or Agile certification is an advantage
  </li>
  <li>
   Minimum 3 years of experience in a Product Management or Product Owner role
  </li>
  <li>
   Proven track record in writing user stories, managing product backlogs, and coordinating cross-functional delivery
  </li>
  <li>
   Experience in logistics, SaaS, or startup environments preferred
  </li>
  <li>
   Hands-on exposure to system integrations or working with API-based products
  </li>
  <li>
   Strong organizational and prioritization skills
  </li>
  <li>
   Excellent communication and documentation abilities
  </li>
  <li>
   Analytical and problem-solving mindset with attention to detail
  </li>
  <li>
   Ability to translate business requirements into technical deliverables
  </li>
  <li>
   Comfortable working in a fast-paced, agile environment
  </li>
  <li>
   Proficiency with Agile tools (e.g., Jira, Trello, or Zoho Projects)
  </li>
  <li>
   Understanding of software development life cycle and agile methodologies
  </li>
  <li>
   Good knowledge of partner/system integration principles (APIs, data exchange formats, etc.)
  </li>
  <li>
   Fluent in English (required)
  </li>
  <li>
   Arabic proficiency (preferred)
  </li>
 </ul>
</div>


Product Manager

National Parcel Stations Network Co.

<div><p>The Product Manager / Product Owner is responsible for translating Parcelat&rsquo;s strategic initiatives and operational needs into clear, actionable product requirements. The role serves as the key link between leadership, development, operations, and external logistics partners &mdash; ensuring all stakeholders remain aligned on priorities, features, and delivery timelines.</p><p>
The objective is to manage the product backlog, drive integrations, and ensure each release effectively supports Parcelat&rsquo;s commercial and operational goals.</p><p></p><p>
Key Duties and Tasks:</p><p><b>
A. Translating Vision into Action</b></p><ul>
<li>
Convert leadership&rsquo;s strategic direction into product features, user stories, and acceptance criteria.</li>
<li>Maintain a clear and detailed product roadmap reflecting business priorities.</li>
<li>Collaborate with stakeholders to ensure alignment of what is being built and why.</li></ul><p></p><p><b><br>
B. Backlog Management &amp; Prioritization</b></p><ul>
<li>
Own, organize, and prioritize the product backlog according to business value and urgency.</li>
<li>Facilitate sprint planning sessions with the development team.</li>
<li>Continuously refine requirements based on feedback, dependencies, and resource availability.</li></ul><p></p><p><b><br>
C. Cross-Functional Coordination</b></p><ul>
<li>
Work closely with developers to ensure clear understanding of requirements and timely delivery.</li>
<li>Coordinate with operations to translate on-ground feedback into product improvements.</li>
<li>Support leadership and business teams by providing product progress reports, risks, and change summaries.</li></ul><p></p><p><b><br>
D. Partner &amp; Integration Management</b></p><ul>
<li>
Liaise with external logistics partners to understand their system and integration requirements.</li>
<li>Translate partner requirements into clear technical tasks and documentation for the development team.</li>
<li>Oversee integration projects end-to-end &mdash; from requirement gathering and API alignment to testing and go-live.</li></ul><p></p><p><b><br>
E. Quality, Testing &amp; Delivery</b></p><ul>
<li>
Validate developed features and integrations against acceptance criteria.</li>
<li>Coordinate user acceptance testing (UAT) with internal teams.</li>
<li>Document key product decisions, updates, and release notes.</li>
</ul><p></p><p><b>
F. Continuous Improvement</b></p><ul>
<li>
Collect user and partner feedback to identify improvement opportunities.</li>
<li>Assist in tracking key product KPIs and reporting performance results.</li>
<li>Recommend and prioritize enhancement ideas that deliver measurable business value.</li>
</ul><p></p><p><b>
Job Relations:</b></p><p><b>
Internal Relations:</b></p><ul>
<li>
Works closely with the Business Development Director for product direction and prioritization.</li>
<li>Coordinates with Development, Operations, and Project Management teams for feature execution and testing.</li>
<li>Collaborate with Finance and Customer Service as needed for feature validation and process alignment.</li>
</ul><p><b>
Reporting Line:</b></p><p>
Reports directly to the Business Development Director.</p><p></p><p>
External Communications:</p><ul>
<li>
Communicate regularly with external logistics and e-commerce partners to gather integration requirements and technical specifications.</li>
<li>Coordinates with partner technical teams for API and system alignment.</li>
<li>Supports leadership in presenting new features or system capabilities to partners and key stakeholders.</li>
</ul><p><b>
Requirements</b></p><ul>
<li>
Bachelor&rsquo;s degree in Business, Engineering, Computer Science, or related field.</li>
<li>Product Management or Agile certification is an advantage.</li>
<li>Minimum 3 years of experience in a Product Management or Product Owner role.</li>
<li>Proven track record in writing user stories, managing product backlogs, and coordinating cross-functional delivery.</li>
<li>Experience in logistics, SaaS, or startup environments preferred.</li>
<li>Hands-on exposure to system integrations or working with API-based products.</li>
<li>Strong organizational and prioritization skills.</li>
<li>Excellent communication and documentation abilities.</li>
<li>Analytical and problem-solving mindset with attention to detail.</li>
<li>Ability to translate business requirements into technical deliverables.</li>
<li>Comfortable working in a fast-paced, agile environment.</li>
<li>Proficiency with Agile tools (e.g., Jira, Trello, or Zoho Projects).</li>
<li>Understanding of software development life cycle and agile methodologies.</li>
<li>Good knowledge of partner/system integration principles (APIs, data exchange formats, etc.)</li>
<li>Fluent in English (required).</li>
<li>Arabic proficiency (preferred).</li></ul></div>

Wipro

<div>Job Description<p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div><div><div><div>Job Title: Desktop Support Analyst
</div></div></div></div><div><div><div><div>City: Riyadh
</div></div></div></div><div><div><div><div>State/Province: Riyadh Province
</div></div></div></div><div><div><div><div>Posting Start Date: 12/15/25
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div><div><p><b>Job summary:
</b></p><p>We are looking for a dedicated and End User-focused End User support Engineer to join our IT Support team. The End User support Engineer will be responsible for providing first-line support to end users, troubleshooting and resolving technical issues, and ensuring that service requests are handled efficiently and effectively. This role requires a strong technical aptitude, excellent communication skills, and a passion for delivering exceptional service.
</p><p><b>Responsibilities:
</b></p><ul><li>Supports Windows and Apple macOS based Laptop, Desktop and Servers for hardware and software related issues.
</li><li>Diagnose and resolve issues related to desktops, laptops, printers, mobile devices, and applications.
</li><li>Should have experience creating the images and handing over the desktop / laptops to end users with full configurations.
</li><li>Support network connectivity issues (Wi-Fi, VPN, LAN) and basic account administration .
</li><li>Deliver personalized IT support for VIPs, including board members and senior executives.
</li><li>Flexible to be working within multiple teams like Service desk / Remote Support / End User support
</li><li>Monitor and ensure endpoint compliance with corporate security standards.
</li><li>Take part in projects including hardware refresh, OS upgrades of end user devices
</li><li>Perform the preventative maintenance of end user devices to ensure device optimization
</li><li>Support <b>remote work solutions </b>like BMC, Citrix remote desktop, MDM, Secure Hub, VMware Etc. including VPN, VDI
</li>Provide the technical resolution for the issues related to collaboration tools like Teams , Webex Etc.<br>
<li>
</li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>Short Description
</b></h2></div><div><p><b>Qualifications:
</b></p><ul><li>Education: Associate&rsquo;s degree in information technology, Computer Science, or related field. Alternatively, relevant certifications (ITIL Foundation) are desirable.
</li><li>Experience: 4-5 years of experience in an as End User support Engineer or service desk role
</li><li>Should have written and oral experience and Arabic &amp; English Language
</li></ul><p><b>Technical Skills:
</b></p><ul><li>Strong knowledge of Windows and macOS operating systems.
</li><li>Familiarity with Microsoft Office 365, Active Directory, and other commonly used software tools.
</li><li>Basic understanding of networking concepts (TCP/IP, VPN, DNS, DHCP).
</li><li>Should have knowledge and understanding about Nexthink Monitoring tool
</li><li>Experience with ticketing systems (e.g., ServiceNow, JIRA, Remedy).
</li><li>Knowledge of remote desktop support tools
</li></ul><p><b>Other Skills:
</b></p><p>Communication Skills: Excellent verbal and written communication skills, with the ability to convey technical information to non-technical users.
</p><p>Problem Solving: Strong troubleshooting and analytical skills, with a methodical approach to diagnosing and resolving issues.
</p><p>Customer Focus: A commitment to delivering excellent customer service with a positive, professional attitude.
</p><p>Time Management: Ability to manage multiple tasks and prioritize issues based on urgency and business impact.
</p><p><b>Working Conditions:
</b></p><p>Work Hours: Should be able to work on rotational shifts including night shifts &amp; weekends.</p></div></div></div></div></div></div></div></div><p></p>

Desktop Support Analyst

Serva

<div>
 <strong>
  About Serva
  <br/>
  <br/>
 </strong>
 Serva is a SaaS platform that simplifies end-to-end fleet management for car rental companies, chauffeur services, and fleet-heavy businesses.
 <br/>
 <br/>
 We help companies automate operations, reduce costs, and scale faster through a modern, unified system.
 <br/>
 <br/>
 <strong>
  Role Overview
  <br/>
  <br/>
 </strong>
 We're looking for a Product Designer who can translate complex workflows into simple, intuitive user experiences.
 <br/>
 <br/>
 You'll work closely with Product, Engineering, and Operations teams to design scalable, user-centered experiences across Serva's platform &mdash; from fleet management to bookings, drivers, and reporting. For more information about Serva, please visit www.serva.sa
 <br/>
 <br/>
 <strong>
  Job Title:
 </strong>
 Product Designer
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 Saudi Arabia / Insite
 <br/>
 <br/>
 <strong>
  Type:
 </strong>
 Full-time
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Design end-to-end user experiences across web and mobile SaaS products
  </li>
  <li>
   Translate product requirements and business needs into wireframes, user flows, and high-fidelity UI
  </li>
  <li>
   Collaborate closely with Product Managers and Engineers from concept to delivery
  </li>
  <li>
   Design intuitive experiences for complex operational workflows
  </li>
  <li>
   Maintain and evolve Serva's design system and UI consistency
  </li>
  <li>
   Conduct usability testing and iterate based on user feedback
  </li>
  <li>
   Ensure designs align with product goals, technical constraints, and timelines
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   2-4 years of experience as a Product Designer (SaaS experience is a strong plus)
  </li>
  <li>
   Strong portfolio demonstrating UX thinking and UI execution
  </li>
  <li>
   Ability to design complex systems with clarity and simplicity
  </li>
  <li>
   Experience working with product teams in fast-paced environments
  </li>
  <li>
   Strong communication and collaboration skills
  </li>
  <li>
   Proficiency in Figma (or similar design tools)
  </li>
  <li>
   Arabic and English proficiency
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Nice to Have
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience designing B2B or enterprise SaaS platforms
  </li>
  <li>
   Familiarity with design systems and component-based design
  </li>
  <li>
   Experience in mobility, fleet management, logistics, or fintech products
  </li>
  <li>
   Understanding of user research and usability testing methods
  </li>
 </ul>
</div>


Product Designer

SERVA

<p></p><div><h3 class="jobSectionHeader"><b>About Serva</b></h3><p>
Serva is a SaaS platform that simplifies end-to-end fleet management for car rental companies, chauffeur services, and fleet-heavy businesses.</p><p>
We help companies automate operations, reduce costs, and scale faster through a modern, unified system.</p><p></p><h3 class="jobSectionHeader"><b>
Role Overview</b></h3><p>
We&rsquo;re looking for a Product Designer who can translate complex workflows into simple, intuitive user experiences.</p><p></p><p>
You&rsquo;ll work closely with Product, Engineering, and Operations teams to design scalable, user-centered experiences across Serva&rsquo;s platform &mdash; from fleet management to bookings, drivers, and reporting. For more information about Serva, please visit www.serva.sa</p><p></p><p><b>
Job Title: </b>Product Designer</p><p><b>
Location: </b>Saudi Arabia / Insite</p><p><b>
Type: </b>Full-time</p><p></p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul>
<li>Design end-to-end user experiences across web and mobile SaaS products</li>
<li>Translate product requirements and business needs into wireframes, user flows, and high-fidelity UI</li>
<li>Collaborate closely with Product Managers and Engineers from concept to delivery</li>
<li>Design intuitive experiences for complex operational workflows</li>
<li>Maintain and evolve Serva&rsquo;s design system and UI consistency</li>
<li>Conduct usability testing and iterate based on user feedback</li>
<li>Ensure designs align with product goals, technical constraints, and timelines</li>
</ul><p></p><h3 class="jobSectionHeader"><b>
Requirements</b></h3><ul>
<li>2&ndash;4 years of experience as a Product Designer (SaaS experience is a strong plus)</li>
<li>Strong portfolio demonstrating UX thinking and UI execution</li>
<li>Ability to design complex systems with clarity and simplicity</li>
<li>Experience working with product teams in fast-paced environments</li>
<li>Strong communication and collaboration skills</li>
<li>Proficiency in Figma (or similar design tools)</li>
<li>Arabic and English proficiency</li>
</ul><p></p><h3 class="jobSectionHeader"><b>
Nice to Have</b></h3><ul>
<li>Experience designing B2B or enterprise SaaS platforms</li>
<li>Familiarity with design systems and component-based design</li>
<li>Experience in mobility, fleet management, logistics, or fintech products</li>
<li>Understanding of user research and usability testing methods</li></ul></div>

Emdad By Elm

<div>
 <p>
  <strong>
   Job Description:
  </strong>
 </p>
 <p>
  We are seeking a highly skilled and motivated UI/UX Lead with a minimum of 8 years of experience to join our dynamic team. In this mid-career role, you will be responsible for defining and driving the UX vision while establishing principles and strategies that elevate the user experience. Your expertise in translating complex requirements into seamless end-to-end user journeys, flows, wireframes, and UI specifications will be crucial. As a leader, you will mentor a team of designers, ensuring consistent design quality and adherence to usability and accessibility standards. Your role will involve conducting design reviews, providing actionable feedback prior to development, and collaborating closely with Product Owners, Analysts, and engineering teams to ensure successful implementation. A proven ability to support project delivery through clarifications, UAT validation, and a commitment to continuous improvement is essential. Proficiency in both Arabic and English is a must, and familiarity with DGA Platforms Code will be beneficial.
 </p>
 <p>
  <strong>
   Job Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree (or equivalent) in UX/UI Design, HCI, Computer Science, or a related field.
  </li>
  <li>
   At least 8 years of experience in UI/UX design, including leadership responsibilities.
  </li>
  <li>
   Proven track record in defining and executing UX vision and strategy.
  </li>
  <li>
   Strong experience creating user journey maps, flows, wireframes, and UI specifications.
  </li>
  <li>
   Demonstrated ability to lead design reviews and provide constructive, actionable feedback.
  </li>
  <li>
   Familiarity with usability and accessibility standards, ensuring compliance throughout the design process.
  </li>
  <li>
   Experience in closely collaborating with Product Owners and Engineers to deliver high-quality products.
  </li>
  <li>
   Track record in facilitating end-to-end project delivery, including UAT validation and continuous improvement practices.
  </li>
  <li>
   Strong analytical and problem-solving skills, with attention to detail in design execution.
  </li>
  <li>
   Excellent communication skills, with the ability to articulate design concepts to stakeholders of various technical backgrounds.
  </li>
  <li>
   Experience with DGA Platforms Code is preferred.
  </li>
  <li>
   Fluency in written and spoken Arabic and English is required.
  </li>
 </ul>
 <p>
  <strong>
   Job Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Define and implement the UX vision, principles, and strategies to enhance user engagement and satisfaction.
  </li>
  <li>
   Lead, mentor, and develop a team of designers, fostering a collaborative and innovative design culture.
  </li>
  <li>
   Translate user needs and project requirements into clear, user-centric design artifacts including journey maps, wireframes, and prototypes.
  </li>
  <li>
   Ensure adherence to usability, accessibility, and design standards across all projects, integrating the design system and brand identity.
  </li>
  <li>
   Conduct regular design reviews, offering actionable feedback that enhances design quality and effectiveness.
  </li>
  <li>
   Collaborate with Product Owners and Analysts to clarify requirements and ensure the feasibility of designs.
  </li>
  <li>
   Partner with engineering teams throughout the development process to guarantee adherence to design intent and quality standards.
  </li>
  <li>
   Support project delivery by validating designs during user acceptance testing (UAT) and implementing necessary adjustments based on feedback.
  </li>
  <li>
   Continuously assess and improve design processes, ensuring best practices and innovative solutions are integrated.
  </li>
  <li>
   Engage in stakeholder discussions to advocate for user experience and champion design-driven decision-making.
  </li>
  <li>
   Stay abreast of industry trends, tools, and technologies to inform design practices and enhance end-user experiences.
  </li>
 </ul>
 <p>
  <strong>
   Required Skills:
  </strong>
 </p>
 <ul>
  <li>
   Extensive knowledge of UI/UX design principles, methodologies, and best practices.
  </li>
  <li>
   Proficient in design tools such as Sketch, Figma, Adobe XD, or similar applications.
  </li>
  <li>
   Strong understanding of user-centered design, usability principles, and accessibility guidelines.
  </li>
  <li>
   Ability to create high-fidelity prototypes and wireframes that effectively communicate design concepts.
  </li>
  <li>
   Excellent leadership and mentoring skills, with a focus on team development and design excellence.
  </li>
  <li>
   Effective communication and presentation skills, with experience in articulating design solutions to multidisciplinary teams.
  </li>
  <li>
   Strong analytical skills to evaluate user feedback for continuous design improvement.
  </li>
  <li>
   Familiarity with front-end development languages (HTML, CSS, JavaScript) is a plus.
  </li>
  <li>
   Ability to thrive in a fast-paced environment and manage multiple projects simultaneously.
  </li>
  <li>
   Proficient with user research methods and usability testing techniques.
  </li>
 </ul>
 <p>
  <br/>
 </p>
</div>


Lead User Interface Designer

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