director of front office

Saadiyat Rotana Resort &...

Job DescriptionWe are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.As Director of Front Office you are responsible for all pertinent matters affecting guest service and hotel operations and to maximize hotel revenue while deliver excellence at every opportunity. The role involves controlling the availability of rooms and the day-to-day functions of the Front Office, such as handling guest arrival and departure, information requests and will include key responsibilities such as- Ensure guests receive prompt attention and personal recognition throughout their stay in the hotel, respond to guest needs and resolve any issues that may arise resulting in highest possible guest satisfaction Plan and implement the application of availability controls to those market segments, which will maximize hotel room, food &amp; beverage and other revenues where applicable Maintain a high performance standard among guest contact employees to ensure they are knowledgeable, friendly and courteous at all times Inform the management via reports about the results of trends or guest impressions and problems in the hotel affecting the guest or the operation Work closely with the Housekeeping Department to turn rooms around with a minimum of lost time and to allocate arriving guest appropriately Participate in decisions involving occupancy goals, marketing strategies and development of ratesSkillsEducation, Qualifications &amp; ExperiencesYou must be a college / university degree graduate with a minimum of two years experiences in a similar role. You should be a computer literate with working knowledge of hotel property management systems such as Opera; understand sales systems such as Micros and with the ability to communicate English clearly, fluently and effectively in writing and reading.Knowledge &amp; CompetenciesThe ideal candidate will be a hands-on professional with a solid front office background and excellent customer relations, problem solving and time management skills

Director of Front Office

Saadiyat Rotana Resort & Villas

<div>
 
 Job Description
 
 
 
 We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
 
 As an Assistant Director of Front Office you are responsible for assisting the Director of Front Office in leading and managing all sections of the Front Office Department in order to ensure the highest standards of service, whereby your role will include key responsibilities such as-
 
 
 <ul>
 <li>
 Monitor Front Office employees to ensure guests receive prompt, warm attention and personal recognition
 </li>
 <li>
 Inform other operating departments, notably Housekeeping, of all Front Office matters that concerns them
 </li>
 <li>
 Establish and maintain effective employee relations
 </li>
 <li>
 Assist the Director of Front Office in employee related matters such as appraising and consulting
 </li>
 <li>
 Assist in the preparation of statistical, performance and forecast reports as necessary in order
 
 
 </li>
 </ul>
 to facilitate annual budget and strategic plan preparation and provide management with marketing information
 
 
 <ul>
 <li>
 Assist in monitoring and controlling, on an on-going basis, department costs to ensure performance against budget
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a degree in the hospitality field with at least three years previous experiences in the Front Office Department within a hotel environment. You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. You must have knowledge of up selling and maximizing revenues techniques, computer literacy and knowledge of Opera will be highly regarded.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be a positive and proactive individual with an outgoing, charismatic and approachable character, combined with a high aptitude for customer care, strong leadership skills and the capability to motivate and guide others. You have the ability to develop and build relationships easily, while possessing following additional competencies-
 
 
 Understanding the Business
 
 
 Influencing Outcomes
 
 
 Planning for Business
 
 
 Team Building
 
 
 Valuing Diversity
 
 
 Leading People
 
 
 Adaptability
 
 
 Drive for Results
 
 
 Customer Focus
 
 
 Managing Operations
</div>

Assistant Director of Front Office

The First Group

Job Description <div>
<div>
<div>
As the Director of Front Office Operations, you will be responsible for leading and orchestrating all aspects of the Front Office division including Reception, Concierge, Guest Relations, Bell Services, Ciel Connect (telephone operations), Valet, and Rooms Control. Your leadership will ensure exceptional guest experiences that reflect the luxury positioning of the world s tallest hotel, while optimizing operational efficiency, team performance, and guest satisfaction. Key Responsibilities: <ul> <li> Oversee the entire Front Office operation with a strong focus on service excellence, guest engagement, and operational innovation. </li> <li> Develop and implement strategies to continuously elevate the guest journey, from arrival to departure. </li> <li> Ensure all front office touchpoints align with brand standards and support the hotel s premium positioning. </li> <li> Lead, mentor, and empower a large and diverse team including department heads and supervisors across the Front Office spectrum. </li> <li> Conduct regular performance reviews, training plans, and succession planning initiatives. </li> <li> Foster a positive team culture driven by hospitality, service passion, and guest-centric values. </li> <li> Personally ensure high levels of guest satisfaction, resolving complex complaints and ensuring follow-up actions. </li> <li> Monitor online reputation platforms, guest feedback, and service audits to drive continuous improvement. </li> <li> Champion loyalty program engagement and personalization efforts. </li> <li> Drive efficiency across check-in/out, room allocation, lobby services, and guest movement. </li> <li> Maintain oversight of room inventory, upgrades, walk situations, and VIP pre-arrivals. </li> <li> Collaborate with Revenue, Sales, and Housekeeping to ensure seamless communication and revenue optimization. </li> <li> Ensure adherence to all regulatory, financial, and brand standards. </li> <li> Oversee departmental budgets, forecasts, and cost controls. </li> <li> Prepare and analyze reports on performance metrics, staffing, and guest feedback. </li> </ul>
</div>
</div>
</div>
Desired Skill &amp; Expertise <div>
<div>
<div>
<ul> <li> Minimum 8 10 years of progressive Front Office experience, with at least 3 5 years in a leadership/director role in a luxury hotel environment. </li> <li> Proven success managing large teams in complex operations. </li> <li> Excellent communication, problem-solving, and leadership skills. </li> <li> Strong knowledge of PMS (Opera Cloud preferred), Microsoft Office Suite, and guest experience platforms. </li> <li> Fluency in English; additional languages are an asset. </li> <li> Impeccable grooming, professionalism, and guest diplomacy.</li></ul></div></div></div>

Director of Front Office Operations

Radisson Hotel Group

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. Job Description Can you be our guests' superhero? Is guest service your ultimate passion? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!We are currently seeking a Front Office Team Leader to join our vibrant team. At Radisson Hotel Group, we are in search of individuals who go beyond the resume - those with character, skills, talents, and a passion for creating memorable experiences.As the Front Office Team Leader, you bring an unmatched level of dedication, a focus on delivering exceptional service, and a genuine passion for creating positive guest experiences to our dynamic Front Office Team.OurFront Office Team Leaderlove the hustle and bustle of life! It's not just about check-in and check-out. It's about everything in-betweenSupervise daily front desk operations to ensure smooth and efficient service.Lead, motivate, and support the front office team.Handle guest check-ins, check-outs, and special requests.Resolve guest complaints promptly and professionally.Ensure adherence to hotel standards and service quality.Coordinate with other departments for seamless guest experiences.Monitor cash handling, billing, and reservations accuracy.Salary Details:Competitive Salary provided - AED2,500Language Allowance for Arabic Speakers - AED 350 Service Charge Average - AED 700 Accommodation provided at Al Khail Gate Qualifications <ul><li>Flexibility and a positive, Yes I Can! Attitude</li><li>Is a creative problem-solver</li><li>Passionate about creating extraordinary service</li><li>Ability to work as part of a team to ensure guest satisfaction</li><li>Likes having fun at work</li><li>Experience in a similar position is beneficial but not essential</li></ul> Additional Information Why Join Radisson Hotel Group?Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development-helping you reach your full potential.Experience the Team Spirit - Join a workplace that's inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference-in hospitality, your community and beyond.Enjoy Global & Local Perks - No matter where you're located, you'll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you'll have access to local perks and rewards tailored to your country, making your experience even more rewarding!Join us in shaping the future of hospitality! If you're ready to bring your talent, energy, and passion, we'd love to hear from you.Apply now and let's make every moment matter.We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know. Job Location<img src="https://www.jobg8.com/Tracking.aspx?4kaojKT%2bAE6NWyb2PAAT5j%2fFeYGrA7d5n" width="0" height="0" />

Team Leader - Front Office

DICETEK LLC

<div>The Murex FO Business Analyst will be required to be part of GM IT FO Squad responsible to provide IT services to Global Markets team. The squad is responsible for support, change request and projects pertaining to Global Markets. Key responsibilities of the role include providing level 1 / level 2 trading floor support to traders and control groups. 
 
JOB KNOWLEDGE &amp; EXPERIENCE
<ul><li>Minimum 5 years of experience as Murex Front office Business Analyst
</li><li>Extensive experience in setting up and validating Interest rate curves including for ARRs.</li><li>Expertise in multiple asset classes (at least 2 of the following) such as IR vanilla and exotic derivatives, Equity Derivatives, Commodity Derivatives, FX Derivatives, Structured Products Credit Derivatives, FIMM (Fixed Income, / Money Market).</li><li>Expertise in terms of pricing, valuation, risk management and sensitivities including for exotic products.
</li><li>Strong exposure to FO Modules of Murex - E-Tradepad, Simulation, Livebook, RTPM, Pre-Trade Workflow, Market Data, Dynamic Tables, P&amp;L Notepad, FDI Templates, Blotters, Risk Matrices etc.
</li><li>Experience in implementation and supporting Murex v3.1 with regards to front office capabilities
</li><li>Excellent knowledge of Capital Markets products and processes, front to back.</li><li>Experience on implementation of both linear and non-linear products in Murex</li><li>Strong analytical and problem-solving skills accompanied with excellent communication</li></ul> 
QUALIFICATIONS AND SKILLS<ul><li>The candidate should possess either a postgraduate degree or qualification in Information Systems / Engineering / Business Administration.</li><li>The candidate should carry a minimum relevant work experience in a Bank or I.T. Company for a minimum of 5-7 years.</li><li>Strong record of stakeholder management and leadership skills</li><li>Strong understanding of the financial markets, trading, and banking solutions
</li><li>Strong knowledge of the Global Markets products and practices, front-to-end: pricing, limit checks, booking, risk management, accounting generation, settlements, and confirmation generation</li><li>Candidate must be technically astute and have had relevant exposure and experience with bank systems and processes.</li><li>Strong proven track record of liaising with stakeholders for business requirements, specification documents, testing processes and other relevant information.</li><li>Strong numerical skills coupled with the ability to deliver well under pressure and tight deadlines.</li><li>Candidate must display strong verbal and written communication skills.</li></ul></div>

Murex Front Office BA

Grand Hyatt

Organization Grand Hyatt Al Khobar Summary <ul> <li>You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.</li> <li>To assist the Director of Rooms in delivering the brand promise by managing the Front Office operations for the hotel, including, but not limited to, the Front Desk, Front Service (including parking and the hotel entrance), Communications Centre, Business Centre and Regency or Grand Club.</li> </ul> Qualifications <ul> <li>Ideally with a university degree or diploma in Hospitality or Tourism management.</li> <li>Minimum 2 years work experience as Assistant Director of Rooms or Front Office Manager.</li> <li>Good problem solving, administrative and interpersonal skills are a must.</li> </ul> Seniority level Mid-Senior level Employment type Full-time Job function Other Industries Hospitality<img src="https://www.jobg8.com/Tracking.aspx?EckMS5zY42Dv0%2bczeqXaG7G7wgrSFmWpx" width="0" height="0" />

Front Office Manager (Saudi Nationality)

International Data Group, Inc.

<div>Overview:

Join our high-impact team as a Director of Deal Desk, where you'll drive the end-to-end deal lifecycle, optimize deal structures, and ensure pricing accuracy and contract compliance for our global sales organization. Acting as a strategic partner, you&rsquo;ll collaborate with Sales, Finance, Legal, and Product teams to maximize profitability while aligning deals with corporate policies and financial objectives. The ideal candidate brings strong analytical skills and a proven ability to foster cross-functional collaboration.
 
 
Why IDC? 
IDC is the most respected global technology market research firm. We are changing the way the world thinks about the impact of technology on business and society. Our people, data, and analytics create global technology insights that accelerate customer success. IDC was recognized by the Institute of Industry Analyst Relations (IIAR&gt;) as the 2024 Analyst Firm of the Year for delivering critical, timely insights in coordinated efforts around the world, during a time when our customers faced unprecedented challenges. 
Recruitment Fraud Notice: IDC would like to inform you that we conduct our formal communications via corporate email, our Applicant Tracking System iCIMS, LinkedIn messaging, or directly by phone. We do not use any other platform (including Telegram, WhatsApp, Signal, text, instant message, etc.) to communicate with prospective candidates. If you receive any communication outside of our formal communications channels, please ignore it and block the sender or caller. In addition, we do not ask candidates to provide sensitive personally identifiable information such as bank account or social security numbers. If you have been contacted by someone claiming to represent a job offer, please report it as potential job fraud to law enforcement.
Responsibilities:
<ul><li>Functional Leadership: Manage and oversee all aspects of the Deal Desk, including process definition, deal structuring, pricing approvals, discounting, and contract management.</li><li>
Process Improvement: Continuously define, refine and optimize Deal Desk processes, workflows, and tools to improve sales cycle time and reduce friction in the deal-making process</li><li>
Compliance Management: Verify that contracts meet all legal requirements, adhere to internal policies, and obtain necessary financial approvals.</li><li>
Cross-Functional Collaboration: Partner with Sales, Legal, Finance, and Product teams to streamline deal processing and resolve any contractual or pricing issues.</li><li>
Strategic Guidance: Advise on optimal deal structures to drive revenue growth, balancing customer needs with corporate policies.</li><li>
Data Analysis &amp; Reporting: Track key deal metrics, providing insights and recommendations to enhance sales efficiency and profitability.</li><li>
Deal Review &amp; Approval: Oversee complex deal structures, pricing, and discount requests, ensuring alignment with company strategy and profitability goals.</li><li>
Pricing Strategy Support: Contribute to the evolution of pricing models and deal desk processes, ensuring scalability and best-in-class practices.</li><li>
Tool Maintenance &amp; Improvement: Manage and enhance CRM and deal management tools to support accurate, efficient, and transparent deal operations.</li></ul> 
<div></div>
Qualifications:
<ul><li>Bachelor&rsquo;s degree in Business, Finance, or a related field</li><li>
7+ years of experience in sales operations, revenue operations, or a similar role, with at least 3 years of experience leading a Deal Desk or similar function</li><li>
Proven experience working in a market intelligence, SaaS, or data-driven environment, with a deep understanding of subscription-based pricing models, complex deals, and custom pricing</li><li>
Strong knowledge of CRM systems (e.g., Salesforce), CPQ tools, contract management software, and reporting/analytics tools</li><li>
Exceptional Excel and financial modeling abilities to uncover deeper insights</li><li>
Proven ability to collaborate across functions, build consensus, and effectively influence stakeholders</li><li>
Adept at managing competing priorities, meeting deadlines, and pivoting quickly in dynamic situations</li></ul><div></div><div> 
IDC, Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.</div><div></div><div> 
At IDC US, we are committed to fair and equitable pay practices. We pay our employees equitably for their work, commensurate with their individual skills and experience. Salary range and additional compensation, including discretionary bonuses and incentive pay, are determined by a rigorous review process. This process considers the experience, education, certifications, and skills required for the specific role, equity with similarly situated employees, as well as employer-verified US region-specific market data provided by an independent 3rd party partner. The expected total annual compensation, depending on location and experience, is between $145,000 - $200,000 USD and is inclusive of base salary and variable compensation.</div></div><div></div>

Director, Deal Desk

Search 10000+ Director of front office jobs near you this October. New roles added regularly across leading industries. Apply today.