director of front office

City Centre Rotana Doha

<div>
 
 Job Description
 
 
 
 We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
 
 As an Assistant Director of Front Office you are responsible for assisting the Director of Front Office in leading and managing all sections of the Front Office Department in order to ensure the highest standards of service, whereby your role will include key responsibilities such as-
 
 
 <ul>
 <li>
 Monitor Front Office employees to ensure guests receive prompt, warm attention and personal recognition
 </li>
 <li>
 Inform other operating departments, notably Housekeeping, of all Front Office matters that concerns them
 </li>
 <li>
 Establish and maintain effective employee relations
 </li>
 <li>
 Assist the Director of Front Office in employee related matters such as appraising and consulting
 </li>
 <li>
 Assist in the preparation of statistical, performance and forecast reports as necessary in order
 
 
 </li>
 </ul>
 to facilitate annual budget and strategic plan preparation and provide management with marketing information
 
 
 <ul>
 <li>
 Assist in monitoring and controlling, on an on-going basis, department costs to ensure performance against budget
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a degree in the hospitality field with at least three years previous experiences in the Front Office Department within a hotel environment. You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. You must have knowledge of up selling and maximizing revenues techniques, computer literacy and knowledge of Opera will be highly regarded.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be a positive and proactive individual with an outgoing, charismatic and approachable character, combined with a high aptitude for customer care, strong leadership skills and the capability to motivate and guide others. You have the ability to develop and build relationships easily, while possessing following additional competencies-
 
 
 Understanding the Business
 
 
 Influencing Outcomes
 
 
 Planning for Business
 
 
 Team Building
 
 
 Valuing Diversity
 
 
 Leading People
 
 
 Adaptability
 
 
 Drive for Results
 
 
 Customer Focus
 
 
 Managing Operations
</div>

Assistant Director of Front Office

Bab Al Shams Desert Resort

<div></div><div><div>Coordinator, Front Office 
(18717)</div> 
<div></div>
<div>Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.</div>
<div>Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai&rsquo;s endless dunes and rich culture.</div> 
<div></div>
<div>
About The Role</div>
<div>
The Front Office Coordinator serves as the primary point of contact for guests and supports overall front office operations. This role ensures smooth communication, efficient administrative processes . The Coordinator works closely with Front Office leadership, Rooms Division, and other operational departments to maintain seamless daily operations</div>
<div>
Key Duties and Responsibilities 
<ul><li>To ensure that Standard Operating Procedures are in place for all Front Office sections and that they are updated frequently and adhered to at all times</li><li>To work together with all other hotel departments and to ensure that all Front Office employees fully cooperate with staff from other hotel departments at all times</li><li>To respond all email inquiries.</li><li>To ensure that pre-shift and post-shift briefings are conducted with all Front Office employees to make sure that all necessary information is communicated, all problems are followed up and that all employees are aware of current VIP guests, hotel promotions and room rates</li><li>To ensure that guest profiles in the hotel&rsquo;s property management system are updated correctly after check-in and that all profiles are maintained, cleaned and merged correctly and regularly requests are communicated to all Front Office employees and to other departments as applicable &amp; necessary</li><li>To assist in maintaining the Customer Feedback system</li><li>To regularly check the service quality provided by the Front Office employees by means of customer comments, feedback during departmental &amp; management meetings, etc. and to actively promote all ongoing incentive programs &amp; guest feedback schemes and to communicate the results of such programs/schemes to the other HoDs and managers on a regular basis</li><li>To frequently inspect hotel rooms and provide Housekeeping department with feedback on the status of the rooms</li><li>To communicate all maintnance issues and address them accordingly.</li><li>To review tomorrow&rsquo;s reservations, transportation requests and room allocations and to correct any mistakes before they affect a guest&rsquo;s stay and also to ensure that all special</li><li>To carry out quality control functions in all areas of the department daily to ensure a consistent high quality of all services is maintained</li><li>Monitors the Front Office employees to make sure all guests receive prompt and personal recognition.</li><li>Ensures that the various reports required for the Day to Day Operation are completed accurately, and distributed to the Concerned Departments.</li><li>To ensure standardization &amp; consistency in administration matters, e.g. quotations, deposit policy, letters and group handling</li><li>To interact and communicate with guests &amp; colleagues in a courteous, friendly, open and honest manner at all times</li><li>To be fully aware of all hotel policies, procedures and government rules &amp; regulations and to maintain good relations with the police and other local authorities at all times</li><li>To monitor all displays of information in all Front Office areas regularly and to ensure that they are up to date</li><li>To ensure that all guests&rsquo; passport data is entered into and removed from the HEIS system correctly, on time and in accordance with the current hotel &amp; HEIS standards</li><li>To make sure that all Front Office sections, especially Guest Relations and Bell Desk, are always fully aware of all activities taking place in the hotel, the city and the region, so that guests consistently receive up-to-date and correct information</li><li>Participates in Monthly Statistics and Reports.</li><li>Ensures that Credit Extended to Guests is strictly Controlled and that the Mode of Payment is clearly understood within the limits of the Hotel Credit Policy.</li><li>Review the expected arrivals for the day to identify possible no show in order to maximize room utilization consistantly.</li><li>Reviews all the Night Reports Each Morning before Distribution to ensure it is accurate.</li><li>Reviews the No Show's from the previous day to ensure that the Billing or the action taken is appropriate.</li><li>To regularly liaise with the Housekeeping Department regarding daily arrivals/departures and room allocations and with the Finance Department regarding all daily Front Office finance matters</li><li>To ensure that all Front Office employees on duty are fully familiar with the hotel and conversant with all hotel services and the opening &amp; closing times of all outlets</li></ul></div>
<div>
Experience &amp; Educational Requirements</div>
<ul><li>Degree or Diploma in hotel Management or equivalent</li><li>Qualification in Front Office Operations</li><li>2 years in similar position in a five-star hotel.</li><li>Middle East Experience is preferred</li><li>OPERA/Fidelio Knowledge</li><li>Computer skills</li><li>Excellent communication skills</li><li>Effective communication skills</li><li>Excellent telephone skills</li><li>Ability to attend emergencies in a level-headed manner</li><li>The ability to multitask</li><li>Professionalism</li><li>Attention to Detail &amp; Quality</li><li>Problem Solving and Decision Making</li><li>Interpersonal Skills</li><li>Customer service oriented</li></ul> 
<div></div>
<div>Join a team that is warm,caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</div></div>

Coordinator, Front Office

One&Only Resorts

Overview Join to apply for the Team Leader, Front Office role at One&Only Resorts.At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. This is a role in a luxury environment at One&Only One Za'abeel in Dubai, focusing on supporting day-to-day lobby activities and coordinating with Housekeeping and the Call Center to ensure seamless guest service.This is not simply our job, it's our passion. About the Role The Team Leader, Front Office reports to the Assistant Managers and helps maintain and action day-to-day lobby activities, coordinating with Housekeeping and the Call Center to ensure seamless guest service. About You If you have a bachelor's degree in hospitality management and have worked in a luxury hotel or resort in a similar position, with a minimum of 2 years' experience, and the ability to contribute and successfully deliver against a business strategy, we invite you to apply for this unique opportunity. An additional language such as Chinese, Arabic, French, Italian, Spanish or Russian is advantageous.Our brand is expanding and we are committed to investing in you. You will be at the heart of a vision to constantly innovate to deliver Amazing Experiences and Everlasting Memories. Details <ul><li>Seniority level: Entry level</li><li>Employment type: Full-time</li><li>Job function: Management and Manufacturing</li><li>Industries: Hospitality</li></ul>Referrals increase your chances of interviewing at One&Only Resorts.

Team Leader, Front Office

The Platinum Boutique Business Hotel

The Duty Managerprimarily responsible to ensure that Front Office shifts are run efficiently, providing outstanding Guest service, assisting all Front Office staff and maintaining a calm, professional environment at all times.Supervises and assign duty roster for Front Office attendants, Concierge, Bell Counter, Business Centre and also responsible for VIP movement in the Resort.MAIN ACTIVITIES AS DUTY MANAGER<ul><li>Greets the VIP guests of the resort. As directed by the Associate Director of Rooms, performs special services for VIP Guest&rsquo;s.</li><li>Assists in VIP&rsquo;s arrival departure in absence of Guest Relation Team.</li><li>Checks cleanliness of lobby and public areas, lights and as well as Front Office staff in proper and orderly appearance and behaviour.</li><li>Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by GR Team or the Guests.</li><li>Assists in sending guest messages or faxes.</li><li>Gives the instructions to the Night Shift team, during the high occupancy periods, regarding: walk-in Guests and release room blocked because of no- shows</li><li>Assists in handling room lock problems.</li><li>Prepares and checks for VIP&rsquo;s arrival and escorts Guests to rooms.</li><li>Co-ordinates with all departments concerned in order to maintain Front Office functions properly.</li><li>Operates the Front Office computer system in order to assist Front Office attendants.</li><li>Checks group department, fit and ensure switchboard makes appropriate wake up calls.</li><li>Handles Guest complaints and other related problems and reports on the log book.</li><li>Assists reception, business centre, cashier, concierge and telephone operator during they are busy.</li><li>Answers Guests inquires, handles complaints and attend to the needs of the Guests.</li><li>Approves and sign for allowances, rebates etc., as required by Front Office Cashier.</li><li>Authorises charges to be made for late departures and/or compliments on them.</li><li>Promotes and maintains good public relations.</li><li>Motivates and maintains good staff relations.</li><li>Maintains and be guided of resort policy on credit/lost and found resort guests properties.</li><li>Follows up in credit check report, liaise with credit manager.</li><li>To responsible for front office operation during the absence of Front Office Manager/Associate Director of Rooms.</li><li>To discuss all matters that needed to follow up with the next shift Duty Manager.</li><li>Approves the working schedule for the front office attendants and submits them to Front Office Manager/Associate Director of Rooms.</li><li>Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behaviour, discusses problems that encountered on this point with Front Office Manager/Assistant Director of Rooms and their shift leaders.</li><li>Assigns and Approves Duty roster for all Front desk staffs.</li></ul>Prerequisites:<ul><li>Speak with others using clear and professional language.</li><li>Prepare and review written documents accurately and completely.</li><li>Working knowledge of standard office administrative practices and procedures.</li><li>Excellent Guest service skills.</li><li>Able to effectively communicate in English, in both written and oral forms.</li><li>Be friendly, Guest centric, smile and able to work in a team environment.</li><li>Good personality and charming is important to be the Duty Manager in the way to represent himself on behalf of hotel management.</li></ul>Education:Ability to read and write in English language, other languages are an advantage in this position. Graduates bachelor degree and/or diploma in hotel and restaurant management or other related field.PERSONAL ATTRIBUTESThe incumbent must also demonstrate the following personal attributes:&middot; be honest and trustworthy&middot; be respectful&middot; possess cultural awareness and sensitivity&middot; be flexible during working hours&middot; demonstrate sound work ethics&middot; meticulous attention to detailNote: Minimum 1-2 years of exp. with good hotel. Food provided.Own Accommodation. Job Types: Full-time, PermanentPay: ₹30,000.00 - ₹35,000.00 per monthBenefits:<ul><li>Food provided</li><li>Health insurance</li></ul>Experience:<ul><li>total work: 4 years (Preferred)</li></ul>Work Location: In person

Duty Manager

Mitchell Tees

Mitchell Tees, in Pittsford Vermont, is looking to assist our sales and customer service team. We provide custom swag, signs, and sports to a wide customer base. We work hard to develop relationships with the intention of being a one stop shop for clients. We are in search of a friendly and professional Front Desk Receptionist to serve as the director of first impressions in the office. The ideal candidate will possess excellent communication skills, a strong organizational ability, and a commitment to providing exceptional customer service. This role involves managing front desk operations, handling administrative tasks in the office, and ensuring a welcoming environment for all guests. We need someone with a positive attitude, an abundance of energy, and 100% attendance so that we can promote individual and business growth in the office.

Customer Service

Mövenpick Hotels & Resorts

<div>
 
 Company Description
 
 
 
 
 Join
 
 
 us at Accor,
 
 
 where
 
 
 life pulses
 
 
 with
 
 
 passion!
 
 
 
 As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
 
 
 By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
 
 
 You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
 
 
 You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
 
 
 Everything you will do with us, regardless of your profession, will offer a deep sense of meaning to create lasting, memorable and impactful experiences for our customers, for our colleagues and for the planet.
 
 
 
 Hospitality
 
 
 is
 
 
 a
 
 
 work
 
 
 of
 
 
 heart
 
 
 ,
 
 
 
 
 Join
 
 
 us and
 
 
 become
 
 
 a
 
 
 Heartist
 
 
 &reg;.
 
 
 
 
 Job Description
 
 
 
 We are seeking an enthusiastic and customer-focused Assistant Front Office Manager to join our team in Jeddah, Saudi Arabia. In this role, you will support the Director of Rooms in overseeing the daily operations of our front office, ensuring exceptional guest experiences and maintaining the highest standards of service.
 
 
 <ul>
 <li>
 Assist in planning and executing all front office activities to ensure smooth operations
 </li>
 <li>
 Address guest concerns, conflicts, and emergencies promptly and professionally
 </li>
 <li>
 Collaborate with other departments to maximize cooperation, productivity, and guest satisfaction
 </li>
 <li>
 Oversee check-in and check-out processes, ensuring efficiency and guest comfort
 </li>
 <li>
 Monitor and maintain credit control procedures, adhering to company policies
 </li>
 <li>
 Conduct regular audits of front office areas, identifying maintenance or refurbishment needs
 </li>
 <li>
 Train and mentor front office staff, promoting a culture of excellence and teamwork
 </li>
 <li>
 Analyze occupancy trends and identify sales opportunities
 </li>
 <li>
 Ensure compliance with grooming and uniform standards among team members
 </li>
 <li>
 Contribute to the development and implementation of front office strategies and procedures
 </li>
 </ul>
</div>

Assistant Front Office Manager - Saudi only

Mövenpick

<div>Company Description 
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning to create lasting, memorable and impactful experiences for our customers, for our colleagues and for the planet.
Hospitality is a work of heart,
 
Join us and become a Heartist&reg;. 
Job Description 
We are seeking an enthusiastic and customer-focused Assistant Front Office Manager to join our team in Jeddah, Saudi Arabia. In this role, you will support the Director of Rooms in overseeing the daily operations of our front office, ensuring exceptional guest experiences and maintaining the highest standards of service.<ul><li>
Assist in planning and executing all front office activities to ensure smooth operations</li><li>
Address guest concerns, conflicts, and emergencies promptly and professionally</li><li>
Collaborate with other departments to maximize cooperation, productivity, and guest satisfaction</li><li>
Oversee check-in and check-out processes, ensuring efficiency and guest comfort</li><li>
Monitor and maintain credit control procedures, adhering to company policies</li><li>
Conduct regular audits of front office areas, identifying maintenance or refurbishment needs</li><li>
Train and mentor front office staff, promoting a culture of excellence and teamwork</li><li>
Analyze occupancy trends and identify sales opportunities</li><li>
Ensure compliance with grooming and uniform standards among team members</li><li>
Contribute to the development and implementation of front office strategies and procedures</li></ul></div>

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Assistant Director of Front Office

Coordinator, Front Office

Team Leader, Front Office

Duty Manager

Customer Service

Assistant Front Office Manager - Saudi only

Assistant Front Office Manager - Saudi only