director of front office

BI Hub Solution

Job Summary:The Front Office Director is responsible for overseeing all front office operations to ensure the highest standards of guest service and hospitality are maintained. This role manages the front desk, concierge, reservations, bell services, and night audit teams. The ideal candidate is a results-driven leader with excellent communication and problem-solving skills.Key Responsibilities:<ul><li>Lead and manage front office operations to ensure efficient and professional service.</li><li>Supervise and support front office staff, including hiring, training, scheduling, and performance management.</li><li>Maintain strong working relationships with all departments, especially Housekeeping, Sales, and Maintenance, to ensure seamless guest experiences.</li><li>Develop and implement front office policies, procedures, and service standards.</li><li>Resolve guest complaints and issues promptly and effectively.</li><li>Oversee and manage room inventory, availability, and rate optimization in collaboration with Revenue Management.</li><li>Ensure compliance with safety, hygiene, and legal standards.</li><li>Prepare departmental budgets, forecasts, and reports; control operational costs.</li><li>Ensure proper use of property management systems (PMS) and other front office technology.</li><li>Promote upselling and cross-selling opportunities to increase revenue.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or related field preferred.</li><li>5+ years of experience in front office or guest services roles, with at least 2 years in a leadership position.</li><li>Strong leadership, organizational, and interpersonal skills.</li><li>Excellent verbal and written communication abilities.</li><li>Proficiency in hotel management software (e.g., Opera, PMS systems).</li><li>Ability to work flexible hours, including weekends and holidays.</li></ul>Key Competencies:<ul><li>Customer-centric mindset</li><li>Leadership and team development</li><li>Conflict resolution and decision-making</li><li>Attention to detail and organizational skills</li><li>Financial and operational acumen</li></ul>Job Type: Full-time

Director Of Front Office

Naik Foundation

The Director of Front Office is responsible for managing all front desk and guest services functions within the hotel, ensuring an exceptional guest experience while maintaining efficient operations. This includes leading the front office team, overseeing reservations, check-in/check-out procedures, addressing guest concerns, and implementing strategies to enhance guest satisfaction and hotel performance. The Director collaborates with other departments to achieve operational goals, maximize revenue, and ensure a seamless flow of guest services.Key Responsibilities:<ul><li>Leadership and Staff Management:</li><li>Lead, train, and manage the front office team, including front desk agents, concierge, bell staff, and night auditors.</li><li>Set clear expectations, goals, and performance standards for front office staff.</li><li>Provide coaching and professional development opportunities to improve staff performance and maintain high levels of customer service.</li><li>Conduct regular performance reviews and address any disciplinary actions or concerns.</li><li>Guest Services and Satisfaction:</li><li>Ensure that guests receive exceptional service from check-in to check-out, creating a welcoming atmosphere.</li><li>Handle guest complaints or issues promptly and professionally, ensuring high guest satisfaction levels.</li><li>Monitor guest feedback, reviews, and surveys, using the information to implement improvements and enhance guest experience.</li><li>Collaborate with the housekeeping and maintenance departments to ensure that guest rooms are ready and meet expectations.</li><li>Reservations and Revenue Management:</li><li>Oversee and manage room reservations, ensuring accurate booking procedures and efficient room allocation.</li><li>Work closely with the revenue management team to optimize room occupancy and room rates, using data and forecasts to guide decisions.</li><li>Develop and implement strategies to increase direct bookings and reduce dependency on third-party booking channels.</li><li>Operational Efficiency and Procedures:</li><li>Ensure smooth and efficient daily front office operations, including check-ins, check-outs, and special guest requests.</li><li>Monitor the front office's adherence to hotel policies and procedures, ensuring compliance with local regulations and safety standards.</li><li>Ensure the use of the hotel&rsquo;s property management system (PMS) and other software is accurate, efficient, and up-to-date.</li><li>Manage the inventory of guest-related supplies and ensure the front office is properly equipped.</li><li>Collaboration with Other Departments:</li><li>Collaborate with sales and marketing teams to develop promotional programs and packages to increase bookings and revenue.</li><li>Work with housekeeping to ensure that rooms are prepared and ready for guests in a timely manner.</li><li>Liaise with food and beverage, maintenance, and other departments to ensure coordinated service delivery and guest satisfaction.</li><li>Support the events and conference team by coordinating guest check-ins for large groups or corporate events.</li><li>Financial Management and Budgeting:</li><li>Oversee front office financial operations, including billing, payments, and the management of guest accounts.</li><li>Ensure proper cash handling procedures, including reconciliation of daily revenues and the management of petty cash.</li><li>Assist in developing the front office budget and work towards achieving financial goals.</li><li>Review daily revenue reports, occupancy levels, and forecasts, and make adjustments as necessary.</li><li>Security and Safety:</li><li>Ensure the safety and security of guests by implementing proper procedures for guest identification and security checks.</li><li>Oversee key control systems, room access procedures, and ensure compliance with hotel security protocols.</li><li>Maintain emergency procedures and ensure staff is trained on how to handle crisis situations, including fire drills and evacuations.</li><li>Technology and Systems Management:</li><li>Oversee the use of property management systems (PMS) and ensure staff is trained on any new software or updates.</li><li>Ensure the front office team uses technology effectively to streamline guest service and increase efficiency.</li><li>Manage and troubleshoot any technical issues related to front office operations.</li></ul>Skills and Qualifications:<ul><li>Leadership and Management Skills: Strong ability to lead, motivate, and manage a large team.</li><li>Excellent Communication Skills: Effective verbal and written communication with guests, staff, and other departments.</li><li>Customer Service Excellence: Exceptional skills in addressing guest needs and resolving complaints to maintain a high level of guest satisfaction.</li><li>Problem-Solving and Decision-Making: Ability to address operational issues and make quick, effective decisions under pressure.</li><li>Organizational Skills: Excellent time management and organizational skills to handle multiple tasks and deadlines.</li><li>Financial Acumen: Understanding of financial reporting, budgeting, and revenue management.</li><li>Tech-Savvy: Proficiency in property management systems (PMS), booking engines, and other hotel management software.</li><li>Attention to Detail: Accuracy in handling reservations, billing, guest requests, and administrative tasks.</li></ul>Experience and Education:<ul><li>Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or a related field is preferred.</li><li>At least 5 years of experience in front office or guest services management, preferably in a hotel or similar hospitality setting.</li><li>Previous experience in a supervisory or managerial role within the front office is required.</li><li>Familiarity with hotel property management systems (e.g., Opera, Fidelio, etc.) and other operational tools.</li><li>Additional certifications (e.g., CPR, customer service) are a plus.</li></ul>Working Conditions:<ul><li>The Director of Front Office typically works in an office or hotel environment, which may require standing, walking, or moving throughout the hotel.</li><li>This position may involve working evenings, weekends, and holidays depending on the hotel&rsquo;s operational needs.</li><li>The role may also require dealing with challenging guest situations or managing a team during busy periods.</li></ul>Salary and Benefits:<ul><li>Salary for this role varies depending on the hotel&rsquo;s size, location, and the individual&rsquo;s experience.</li><li>Benefits may include health insurance, paid time off, retirement plans, employee discounts, and other perks.</li></ul>Job Advancement:<ul><li>There are opportunities for advancement within the hotel management hierarchy, such as becoming a Hotel General Manager or moving into roles focused on operations or sales and marketing.</li><li>Specialization in areas like revenue management, guest relations, or operations management can provide career growth opportunities.</li></ul>Job Type: Full-time

Hilton

<div>Director of Front Office
A Director of Front Office supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. 
What will I be doing?
This position reports to the Hotel Manager. 
As Director of Front Office, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Director of Front Office is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul><li>
Oversee the entire Front Office operation to maintain high standards</li><li>
Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li><li>
Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li><li>
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li><li>
Set departmental objectives, work schedules, budgets, policies, and procedures</li><li>
Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li><li>
Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li><li>
Maintain good communication and working relationships with all hotel departments</li><li>
Monitor staffing levels to meet cover business demands</li><li>
Conduct monthly communication meetings and produce minutes</li><li>
Manage staff performance issues in compliance with company policies and procedures</li><li>
Recruit, manage, train and develop the Front Office team</li><li>
Comply with hotel security, fire regulations and all health and safety legislation</li><li>
Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>
Assist with other departments, as necessary</li></ul>
What are we looking for?
A Director of Front Office serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
A degree or diploma in Hotel Management or equivalent</li><li>
Knowledge of the Hilton hotel management systems (OnQ)</li><li>
A minimum of 3 years of Front Office Manager/ Director of Front Office experience in the hotel industry</li><li>
High level of IT proficiency</li><li>
High level of commercial awareness and sales capabilities</li><li>
Experience of managing people and developing people</li><li>
Previous experience of managing a department and Profit and Loss account</li><li>
Excellent leadership, interpersonal and communication skills</li><li>
Accountable and resilient</li><li>
Commitment to delivering a high level of customer service</li><li>
Ability to read listen and communicate effectively in English and Turkish; in writing, using correct grammar, spelling and sentence structure
</li></ul>What&rsquo;s in it for me?<ul><li>
Career and development opportunities in Hilton Hotels Worldwide</li><li>
Competitive Salary &amp; Wages</li><li>
Private Health Insurance</li><li>
Complimentary Dry Cleaning for Business Attire</li><li>
Monthly Transportation Fee</li><li>
Complimentary Shuttle Bus
</li><li>Indoor Parking Privileges
</li><li>&ldquo;Go Hilton&rdquo; - discounted room rates in Hilton Hotels Worldwide for yourself and your family members</li><li>
Opportunity to make a positive impact on environment and community with Travel with Purpose progra</li></ul>
Specifically, we look for demonstration of these Hilton Values:<ul><li>
Hospitality - We're passionate about delivering exceptional guest experiences.
</li><li>Integrity - We do the right thing, all the time.</li><li>
Leadership - We're leaders in our industry and in our communities.</li><li>
Teamwork - We're team players in everything we do.</li><li>
Ownership - We're the owners of our actions and decisions.</li><li>
Now - We operate with a sense of urgency and discipline</li></ul> 
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Director of Front Office

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25146091
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Bvlgari Resort Dubai, Jumeirah Bay Island, Dubai, United Arab Emirates, United Arab Emirates, 72223VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Leading Guest Services Team
 
 
 
 <ul>
 <li>
 Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
 </li>
 <li>
 Encourages and builds mutual trust, respect, and cooperation among team members.
 </li>
 <li>
 Serves as a role model to demonstrate appropriate behaviors.
 </li>
 <li>
 Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
 </li>
 <li>
 Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
 </li>
 <li>
 Ensures recognition of employees is taking place across areas of responsibility.
 </li>
 <li>
 Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
 </li>
 <li>
 Celebrates successes and publicly recognizes the contributions of team members.
 
 
 </li>
 </ul>
 
 Maintaining Guest Services and Front Desk Goals
 
 
 
 <ul>
 <li>
 Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
 </li>
 <li>
 Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
 </li>
 <li>
 Develops specific goals and plans to prioritize, organize, and accomplish your work.
 </li>
 <li>
 Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
 </li>
 <li>
 Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
 </li>
 <li>
 Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
 </li>
 <li>
 Understands the impact of Front Office operations on the Rooms area and overall property financial goals.
 </li>
 <li>
 Manages department controllable expenses to achieve or exceed budgeted goals.
 
 
 </li>
 </ul>
 
 Managing Projects and Policies
 
 
 
 <ul>
 <li>
 Ensures compliance with all Front Office policies, standards and procedures.
 </li>
 <li>
 Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
 
 
 </li>
 </ul>
 
 Ensuring Exceptional Customer Service
 
 
 
 <ul>
 <li>
 Provides services that are above and beyond for customer satisfaction and retention.
 </li>
 <li>
 Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
 </li>
 <li>
 Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
 </li>
 <li>
 Acts as the &ldquo;Service Champion&rdquo; for the Front Office and creates a positive atmosphere for guest relations.
 </li>
 <li>
 Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
 </li>
 <li>
 Strives to improve service performance.
 </li>
 <li>
 Empowers employees to provide excellent customer service.
 </li>
 <li>
 Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.
 </li>
 <li>
 Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
 </li>
 <li>
 Responds to and handles guest problems and complaints.
 </li>
 <li>
 Observes service behaviors of employees and provides feedback to individuals and/or managers.
 
 
 </li>
 </ul>
 
 Managing and Conducting Human Resource Activities
 
 
 
 <ul>
 <li>
 Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
 </li>
 <li>
 Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
 </li>
 <li>
 Establishes challenging, realistic and obtainable goals to guide operation and performance.
 </li>
 <li>
 Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
 </li>
 <li>
 Ensures employees are treated fairly and equitably.
 </li>
 <li>
 Manages employee progressive discipline procedures for Front Office Staff.
 </li>
 <li>
 Administers the performance appraisal process for direct report managers.
 </li>
 <li>
 Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.
 
 
 </li>
 </ul>
 
 Additional Responsibilities
 
 
 
 <ul>
 <li>
 Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
 </li>
 <li>
 Analyzes information and evaluating results to choose the best solution and solve problems.
 </li>
 <li>
 Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
 </li>
 <li>
 Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels &amp; Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels &amp; Resorts, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

<div>Additional InformationRelocation Assistance Available 
Job Number25147138 
Job CategoryRooms &amp; Guest Services Operations 
LocationSheraton Dallas Hotel, 400 Olive Street, Dallas, Texas, United States, 75201 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Responsible for all front office functions and staff as well as security staff functions. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk, Retail/Gift Shop, Concierge, Valets, and Security, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Works to establish a safe and secure environment for all guests and associates. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 6 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 4 years experience in the guest services, front desk, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Leading Front Desk, Guest Services, and Security Teams
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Ensures recognition of employees is taking place across areas of responsibility.</li></ul>
<ul><li>Communicates performance expectations in accordance with job descriptions for each position and monitors progress.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul> 
Managing Guest Services and Front Desk Teams
<ul><li>Achieves and exceeds goals including performance goals, budget goals, team goals, etc.</li></ul>
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish work.</li></ul>
<ul><li>Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.</li></ul>
<ul><li>Conducts department meetings and continually communicates a clear and consistent message regarding department goals to produce desired results.</li></ul>
<ul><li>Supervises and coordinates all activities for luggage attendants, garage valets, door attendants, and concierge.</li></ul>
<ul><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Understands the impact of Front Office operations on the Rooms area and overall property financial goals.</li></ul>
<ul><li>Manages department controllable expenses to achieve or exceed budgeted goals.</li></ul>
<ul><li>Provide recommendations and reports for capital expenditures, repairs and maintenance programs for all front office areas.</li></ul>
<ul><li>Handle guest complaints and verify that all guest issues are resolved.</li></ul> 
Managing Security Team
<ul><li>Protects property and provides a safe environment for guests and staff.</li></ul>
<ul><li>Oversees all on-duty security personnel, including dispatcher.</li></ul>
<ul><li>Supervises and coordinates job assignments and verifies that each officer is briefed on the day&rsquo;s activities.</li></ul>
<ul><li>Complies information and files written security reports.</li></ul> 
Managing Projects and Policies
<ul><li>Verifies compliance with all Front Office policies, standards and procedures.</li></ul>
<ul><li>Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul> 
Providing Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Coordinates activities with other hotel departments in order to facilitate incrased levels of communication and guest satisfaction.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Acts as the &ldquo;Service Champion&rdquo; for the Front Office and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Verifies that all Front Office areas have an atmosphere that is conducive to the overall guest experience.</li></ul>
<ul><li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals and/or managers.</li></ul> 
Managing and Conducting Human Resource Activities
<ul><li>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Establishes challenging, realistic and obtainable goals to guide operation and performance.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy, and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Verifies employees are treated fairly and equitably.</li></ul>
<ul><li>Manages employee progressive discipline procedures for Front Office Staff.</li></ul>
<ul><li>Administers the performance appraisal process for direct report managers.</li></ul>
<ul><li>Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Identifies and analyzes departmental operational challenges and facilitates the development of solutions to prevent reoccurrence.</li></ul> 
The salary range for this position is $99,000 to $131,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law. 
Travel Award of $750 Marriott Gift Card + 3 Paid Days Off. To be eligible, you must not be currently employed by Marriott International, Inc. or any of its subsidiaries and complete six (6) months in the new position. 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Wynn Al Marjan Island

<div>
 The Director of Front Office plays a key leadership role in ensuring the seamless delivery of luxury guest services within our world-class integrated resort. This position oversees all front office operations relating to the resort tower. The ideal candidate is an experienced hospitality professional with a strong background in luxury environments, exceptional leadership skills, and a passion for delivering personalized guest experiences
 
 
 Essential Duties
 
 
 <ul>
 <li>
 Lead and manage all aspects of the Front Office operation, ensuring an exceptional guest experience from pre-arrival to post-departure
 </li>
 <li>
 Develop and implement service standards and procedures aligned with luxury brand expectations and resort goals
 </li>
 <li>
 Oversee performance, training, and development of front office staff, fostering a culture of service excellence and accountability
 </li>
 <li>
 Collaborate with other departments (Housekeeping, Security, VIP Services, Spa, F&amp;B, etc.) to ensure a cohesive and flawless guest journey
 </li>
 <li>
 Accept any other duties and responsibilities assigned by the SVP Hotel Operations
 </li>
 <li>
 Utilize systems (PMS, CRM, POS) to streamline processes, enhance efficiency, and deliver data-driven improvements.
 </li>
 <li>
 Coordinate with relevant departments to satisfy customer needs
 </li>
 <li>
 Fulfil the operational requirements of the Rooms and Gaming Departments
 </li>
 <li>
 Ensure Team Members deliver Wynn Al Marjan high standards of quality, service and guest satisfaction
 </li>
 <li>
 Develop and monitor operations policies and procedures
 </li>
 <li>
 Monitor and inspect the daily upkeep and maintenance of areas in all three departments
 </li>
 <li>
 Ensure guests&rsquo; special requests are followed up
 </li>
 <li>
 Oversee department administration and paperwork
 </li>
 <li>
 Coordinate and monitor the preparation of department operating expenses
 </li>
 <li>
 Continuously improving health and safety standards
 </li>
 <li>
 Anticipate and respond to guests&rsquo; requests and handle complaints promptly and to their satisfaction
 </li>
 <li>
 Execute corrective action if necessary and ensure follow-through if no immediate solution can be found
 </li>
 <li>
 Provide feedback to guests&rsquo; recommendations, share their ideas with staff and management and include in planning and operations
 </li>
 <li>
 Schedule rosters and breaks and ensure manpower meets business demands
 </li>
 <li>
 Approve overtime/undertime records in a timely manner
 </li>
 <li>
 Create departmental training plans and write operating procedures
 </li>
 <li>
 Supervise, direct and lead the team to achieve department goals
 </li>
 <li>
 Conduct daily briefings and disseminate Company information to the team
 </li>
 <li>
 Hire, train, supervise, and manage staff in all three departments
 </li>
 <li>
 Support and assist departmental managers
 </li>
 <li>
 Coach, motivate, counsel and evaluate staff and encourage their participation in decision-making
 </li>
 <li>
 Test and correct any deviations from service procedures swiftly through on the job training
 </li>
 <li>
 Assess service standards and arrange training sessions and refresher courses for staff in coordination with the Trainer
 </li>
 <li>
 Develop and share your vision for the department
 </li>
 <li>
 Maintain effective communication with all Team Members by providing written and verbal translations
 </li>
 <li>
 Monitor Team Members&rsquo; manners and grooming according to Company standards
 </li>
 <li>
 Promote a work environment where employees feel valued, appreciated, involved, equal and safe
 </li>
 <li>
 Report daily progress to the direct report
 </li>
 <li>
 Monitor industry and market trends and recommend adjustments to services, pricing, and Team Member wage levels accordingly
 </li>
 <li>
 Suggest creative ideas to management to enhance the departments&rsquo; image and offering
 </li>
 <li>
 Interact with Department and Company Team Members, management, and contractors professionally and positively
 </li>
 <li>
 Attend Department and inter-Department meetings and share relevant information
 </li>
 <li>
 Encourage good relationships, promote team spirit, and ensure effective two-way and multicultural communications
 </li>
 <li>
 Adhere to the Company policies and procedures and comply with the Code of Conduct
 </li>
 <li>
 Remain well-mannered and well-groomed as per Department and Company standards
 </li>
 <li>
 Follow health and safety standards and strive for constant improvement to avoid health and injury hazards
 </li>
 <li>
 Participate in the Company recycling program and follow a strict discipline to reduce, re-use and recycle wherever possible
 </li>
 <li>
 Monitor room inventory, occupancy, and rate strategy in coordination with Revenue Management and Reservations.
 </li>
 <li>
 Identify, train and implement robust upsell programs with key indicators for individuals and the team alike
 
 
 </li>
 </ul>
 Qualification
 
 
 Education and/or Experience: High school degree or equivalent preferred. Hospitality or related education or experience preferred. Computer skills and basic knowledge of Microsoft Office a plus. Outstanding organizational and interpersonal skills as well as excellent attention to detail
 
 
 Individual(s) must be able to perform each job responsibility satisfactorily. Minimum of 8&ndash;10 years of experience in Front Office or Rooms Division leadership roles within a luxury hotel or resort
 
 
 Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Conversational English required, second language a plus. Ability to write instructions. Ability to present information. Flexibility to adapt to changing priorities and transportation needs. Deep understanding of front office systems (e.g., Opera Cloud, PMS, CRM platforms)
</div>

Director – Front Office

Atlantis Resorts

<div>
 ( 17124 )
 
 
 At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests&rsquo; expectations at every possible turn.
 
 
 Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple&rsquo;s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it&rsquo;s our passion.
 
 
 
 About The Role
 
 
 
 Are you a versatile person who can cope with the challenging Front Office &amp; Lobby operations while maintaining high standards? Are you confident, creative, and comfortable communicating at all levels and enjoy a fast-paced working environment? The Team Leader, Front Office will report to the Assistant Manager and will help to maintain and action the day-to-day front office &amp; lobby activities, communicate with Housekeeping and Call Center to ensure seamless guests&rsquo; service is provided. The Team Leader, Front Office will conduct duties in the assigned place of work and will provide courteous, professional, efficient, and flexible service.
 
 
 
 About You
 
 
 
 If you have a bachelor&rsquo;s degree in Hospitality Management in a related field or either and a housekeeping experience, a minimum of 2 years in a similar position within the luxury property, as well as the ability to contribute and successfully deliver against a business strategy, we invite you to apply for this unique opportunity.
 
 
 Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
</div>

Team Leader, Front Office

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