director of front office

Hilton

<div>Director of Front Office
A Director of Front Office supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. 
What will I be doing?
This position reports to the Hotel Manager. 
As Director of Front Office, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Director of Front Office is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul><li>
Oversee the entire Front Office operation to maintain high standards</li><li>
Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li><li>
Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li><li>
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li><li>
Set departmental objectives, work schedules, budgets, policies, and procedures</li><li>
Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li><li>
Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li><li>
Maintain good communication and working relationships with all hotel departments</li><li>
Monitor staffing levels to meet cover business demands</li><li>
Conduct monthly communication meetings and produce minutes</li><li>
Manage staff performance issues in compliance with company policies and procedures</li><li>
Recruit, manage, train and develop the Front Office team</li><li>
Comply with hotel security, fire regulations and all health and safety legislation</li><li>
Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>
Assist with other departments, as necessary</li></ul>
What are we looking for?
A Director of Front Office serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
A degree or diploma in Hotel Management or equivalent</li><li>
Knowledge of the Hilton hotel management systems (OnQ)</li><li>
A minimum of 3 years of Front Office Manager/ Director of Front Office experience in the hotel industry</li><li>
High level of IT proficiency</li><li>
High level of commercial awareness and sales capabilities</li><li>
Experience of managing people and developing people</li><li>
Previous experience of managing a department and Profit and Loss account</li><li>
Excellent leadership, interpersonal and communication skills</li><li>
Accountable and resilient</li><li>
Commitment to delivering a high level of customer service</li><li>
Ability to read listen and communicate effectively in English and Turkish; in writing, using correct grammar, spelling and sentence structure
</li></ul>What&rsquo;s in it for me?<ul><li>
Career and development opportunities in Hilton Hotels Worldwide</li><li>
Competitive Salary &amp; Wages</li><li>
Private Health Insurance</li><li>
Complimentary Dry Cleaning for Business Attire</li><li>
Monthly Transportation Fee</li><li>
Complimentary Shuttle Bus
</li><li>Indoor Parking Privileges
</li><li>&ldquo;Go Hilton&rdquo; - discounted room rates in Hilton Hotels Worldwide for yourself and your family members</li><li>
Opportunity to make a positive impact on environment and community with Travel with Purpose progra</li></ul>
Specifically, we look for demonstration of these Hilton Values:<ul><li>
Hospitality - We're passionate about delivering exceptional guest experiences.
</li><li>Integrity - We do the right thing, all the time.</li><li>
Leadership - We're leaders in our industry and in our communities.</li><li>
Teamwork - We're team players in everything we do.</li><li>
Ownership - We're the owners of our actions and decisions.</li><li>
Now - We operate with a sense of urgency and discipline</li></ul> 
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Director of Front Office

Al Ghurair Investment LLC

<ul><li>To ensure all Front Office operation areas such as front desk, reservations, guest relations, Concierge, Health Club, Transport apply the proper standards. </li><li>Meet all guests and ensure customer satisfaction as well as seek opportunities to increase revenue.</li><li>Ensure administration and operation requirement of the front office department are in accordance with standard procedure while providing service to all guests </li><li>Prepare monthly training plan and conduct monthly training for all front desk staff related to Fire, health safety, and on job training </li><li>Interact with producing travel agents and corporate companies and government officials to maintain good relation ship </li><li>Attend all guest related issues in prompt and corrective measure to ensure satisfaction. Meet and greet guests during arrival and departure to maintain good relationship</li><li>Manage finances of entire front office department including budget and inventory controls.</li><li>Prepare and submit monthly statistic reports.</li><li>Communicate and execute critical information in a timely manner to the peers, front office teams and subordinates </li></ul>

Team Leader - Front Office

One&Only Resorts

Overview Join to apply for the Team Leader, Front Office role at One&Only Resorts.At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. This is a role in a luxury environment at One&Only One Za'abeel in Dubai, focusing on supporting day-to-day lobby activities and coordinating with Housekeeping and the Call Center to ensure seamless guest service.This is not simply our job, it's our passion. About the Role The Team Leader, Front Office reports to the Assistant Managers and helps maintain and action day-to-day lobby activities, coordinating with Housekeeping and the Call Center to ensure seamless guest service. About You If you have a bachelor's degree in hospitality management and have worked in a luxury hotel or resort in a similar position, with a minimum of 2 years' experience, and the ability to contribute and successfully deliver against a business strategy, we invite you to apply for this unique opportunity. An additional language such as Chinese, Arabic, French, Italian, Spanish or Russian is advantageous.Our brand is expanding and we are committed to investing in you. You will be at the heart of a vision to constantly innovate to deliver Amazing Experiences and Everlasting Memories. Details <ul><li>Seniority level: Entry level</li><li>Employment type: Full-time</li><li>Job function: Management and Manufacturing</li><li>Industries: Hospitality</li></ul>Referrals increase your chances of interviewing at One&Only Resorts.

Team Leader, Front Office

Emaar Hospitality Group

<div>
 
 
 ABOUT THE COMPANY
 
 
 
 
 
 
 Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world.
 
 
 
 
 
 Address Hotels + Resorts is the first brand launched by Emaar Hospitality Group with properties situated in some of the most sought-after locations. Address brings a fresh identity to the global hospitality and service sector by setting new benchmarks with its gracious hospitality and exceptional service.
 
 
 
 
 
 Recognized for its fusion of contemporary style with a touch of classic elegance, Address Hotels + Resorts enriches the lives of its guests with intuitive experiences. Staying true to its tagline &lsquo;Where Life Happens&rsquo;, Address offers its guests opportunities to celebrate life and its most cherished moments. It&rsquo;s the ultimate Address.
 
 
 
 
 
 
 ABOUT THE FUNCTION
 
 
 
 
 
 
 This function is to ensure exceptional Guest Experiences in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless stay experience. Ensure that each guest becomes a happy fan of our Rooms &amp; other facilities, by delighting them from Check in until Check out.
 
 
 
 
 
 
 WHAT YOU WILL NEED TO SUCCEED
 
 
 
 
 
 <ul>
 <li>
 Genuine service personality, with high EQ.
 </li>
 <li>
 Minimum 2 years of experience in front office in a 5 star hospitality industry.
 </li>
 <li>
 Minimum of a high school diploma is required / College degree in Hotel Management or a related field is preferred.
 </li>
 <li>
 Oversee and ensure all operational tasks in Front Office are conducted in line with the service standards and procedures.
 </li>
 <li>
 Coaching and training on-the-job.
 </li>
 <li>
 Providing constructive feedback (on- and off-the-job).
 </li>
 <li>
 Analyzing operations and assigning resources accordingly.
 </li>
 <li>
 Conducting huddles during shifts to ensure seamless communication.
 </li>
 <li>
 Prevent complaints and ensure adequate service recovery where needed.
 </li>
 <li>
 Pro-actively communicate with fellow Ambassadors, always with the guest&rsquo;s interests at heart.
 </li>
 </ul>
 
 
 
 
 
 COMPETENCIES
 
 
 
 
 
 <ul>
 <li>
 Put Customer First
 </li>
 <li>
 Drive for Results
 </li>
 <li>
 Learning
 </li>
 <li>
 Resilience
 </li>
 <li>
 Adaptability
 </li>
 </ul>
 
 
 
 
 At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.
 
 
 
 
 
 
 Customer Focus
 
 
 
 Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.
 
 
 
 
 
 
 Ownership Mindset
 
 
 
 No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.
 
 
 
 
 
 
 Fast Paced
 
 
 
 Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.
 
 
 
 
 
 
 Talent and Tenacity
 
 
 
 Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.
 
 
 
 
 
 
 Adaptability
 
 
 
 We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.
 
</div>

Roles in Front Office

Mitchell Tees

Mitchell Tees, in Pittsford Vermont, is looking to assist our sales and customer service team. We provide custom swag, signs, and sports to a wide customer base. We work hard to develop relationships with the intention of being a one stop shop for clients. We are in search of a friendly and professional Front Desk Receptionist to serve as the director of first impressions in the office. The ideal candidate will possess excellent communication skills, a strong organizational ability, and a commitment to providing exceptional customer service. This role involves managing front desk operations, handling administrative tasks in the office, and ensuring a welcoming environment for all guests. We need someone with a positive attitude, an abundance of energy, and 100% attendance so that we can promote individual and business growth in the office.

Customer Service

Mashreq Corporate & Investment Banking Group

To provide his portfolio of HNW clients with personalized service so as to develop close relationships, achieve maximum profitable contribution for the client and bank and retain their loyalty and respect.The job holder is required to enhance Private Banking sales / revenues and promote the cross selling of bank products to all existing clients.Job Holder must be able to source new business of Super HNW individuals through referrals, marketing activities, and personal contacts.Financial Advisor must ensure that client are aware of all financial services offered by the banks many departments, TCM, Trade Finance, Mortgage, Corporate Finance etc.Optimize the potential value of the client base through the delivery of Private Banking products and services and actively identify new customersAbility to communicate with HNW clients to structure advise based on client needsAbility to recognize opportunities to partner with other bank professionals to service client needs and maximize bank revenues.Maximizing profitability from the Private Banking base whilst countering competition from other providers offering alternative investment / WM opportunities.Safeguard the bank from potential loss / AML fraud/ and ensure ethical behaviorSafeguard banks reputation by ensuring ethical professional behavior at all times before/during after salesEnhance market profile and awareness.Achieve revenue goals, sales &amp; portfolio growth targets across a range of products &amp; services (Investments, Term Deposits, CASA balances, TCM, FX trading, share financing, etc)Acquire 'new to bank' NHW clientsMaintain a superior customer service experience for clients including pre-empting issues and proactive servicing.Minimize customer attritionMaintain proactive client contactUniversity GraduateStrong numbers, selling &amp; investments/ Financial Market KnowledgeStrong Interpersonal skills and cultural sensitivityRelationship Management &amp; Networking skills. Extrovert / Amiable personalityAt least, 8-10 years of experience of a similar job with another bank / financial services co in UAE, they should be certified from the Securities &amp; Investment Institute (SII) for selling investment

Director- Private Banking Front Office

Marriott International

<div>Additional Information 
Job Number25180854 
Job CategoryRooms &amp; Guest Services Operations 
LocationMarriott Executive Apartments Hyderabad, Level 10, SLN Terminus, Survey No 133, Hyderabad, Telangana, India, 500032 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key. Sell a room/accommodation to guests without reservations based on availability. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room. 
Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The world is a big place and Marriott Executive Apartments offers temporary housing that feels like home in the biggest and best cities for business travel across Europe, Asia, Latin America, Africa and the Middle East. Join the Marriott Executive Apartments team and help our guests adapt to a new locale and feel comfortable and cared for while living away from home. In joining Marriott Executive Apartments, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Executive - Front Office

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