director of quality improvement

Providence Medical Center

<div>Overview:
<div>
Join an award-winning team of dedicated professionals committed to our core values of quality, compassion and community! Providence Medical Center, a member of Prime Healthcare, offers incredible opportunities to expand your horizons and be part of a community dedicated to making a difference.</div><div></div><div><br>
Providence Medical Center, located near I-435 and Parallel Pkwy in Kansas City, Kansas, offers an extensive array of diagnostic and medical care. Key services include nationally recognized cardiovascular care, critical care, surgery, neurosurgery, orthopedics, pulmonary services, 24/7 emergency services and wound care center. The hospital is accredited by The Joint Commission and is a member of Prime Healthcare. For more information visit www.providencekc.com or call 913-596-4000.</div><br>
<div></div>
Responsibilities:
<div>
The Performance Improvement Director develops, manages and integrates a comprehensive Performance Improvement (PI) Program to achieve unprecedented results in quality, efficiency, safety, satisfaction and value with transparency. The Managerial oversight responsibility of the Performance Improvement Program is to develop and share best practices for improving performance in quality, safety, perception of care, value and efficiency; to develop/ maintain scorecards for all Service Lines with defining expected outcomes &amp; benchmarks based on Quality, Safety, Satisfaction and Value; to complete Clinical Assessment, Diagnosis and Treatment for the Service Lines. Responsible for coordinating and managing hospital wide performance improvement activities including continued survey readiness. Responsible for oversight of on going publicly reported quality initiatives undertaken by the organization, like Core Measures, Patient Satisfaction, etc. Work collaboratively with Administration and Leadership. Ensures execution and communication of Performance Improvement and Patient Safety activities occurs from the department level to Board of Trustees. The scope of activities in managing the PI Program, includes creating collaborative customer relationships; planning appropriate group processes; creating &amp; sustaining a participatory environment; guiding the group to appropriate &amp; useful outcomes; building and maintaining professional knowledge; employing evidence-based practice; integrating best research with expertise &amp; patient values for optimal care; working in interdisciplinary teams; application of performance improvement methodologies to minimize waste, decrease errors, increase efficiency and ultimately improve care and appropriate utilization of informatics to communicate, manage knowledge with clinical expertise and patient values for optimal care. Team facilitation and experience with hospital accreditation standards and survey process preferred. Knowledge of local regulatory standards &amp; OSHA regulations a plus</div>
Qualifications:
<div>
Education and Work Experience</div><ul><li>
Bachelors Degree required, preferably in a healthcare related field.</li><li>
Masters Degree preferred.</li><li>
State RN licensure or a License in healthcare field preferred.</li><li>
4 ? 5 years healthcare experience. 1-4 years quality improvement experience.</li><li>
Good computer skills.</li><li>
Experience in reviewing charts for quality care issues. Detail oriented organizational skills. Must be able to handle multiple cases, directions and follow-through.</li><li>
Good communication skills both verbally and written. Experience with Medical Staff communication.</li><li>
Coordination of internal departments and external entities to ensure compliance with company policies, and state/federal regulatory and accreditation standards.</li><li>
Certified professional in healthcare quality preferred.</li></ul><br>
<div></div>
Employment Status: Full Time Shift: Days Equal Employment Opportunity:
<div><div><div><div>
Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf</div></div></div></div></div><div></div>

Director of Performance Improvement (PI)

Mensor LP

<p><b>***Please apply directly on the Mensor website at www.mensor.com***</b></p><p><b>&lt;Company Overview&gt;</b></p><p>Mensor is based in San Marcos and offers employees work life balance, excellent benefits, casual dress code and tuition reimbursement. We believe in the health and well-being of our employees and offer many wellness activities for our employees to participate in.</p><p>Since its founding in 1969, Mensor has been dedicated to designing and manufacturing the finest, high-accuracy, pressure measuring, calibration, controlling instruments and test systems available. Mensor has developed an international reputation for quality products and service in the precision pressure instrumentation market.</p><p>The primary responsibility of the Quality Assurance (QA) Director is to monitor all corporate quality functions, ensuring the integrity of quality programs as they relate to international standards ISO 9001, ISO/IEC 17025, and various international statutory and regulatory requirements. Responsibilities also include acting liaison to the parent company, WIKA, addressing the quality policies, procedures and requirements.</p><p><b>&lt;General Responsibilities&gt;</b><br/>The QA Director responsibilities include but are not limited to:</p><ul><li>Responsibility for supporting the Mensor Management System, Quality Policy, Quality Objectives and adherence to the WIKA Corporate Process Landscape <i>(ref. management manual MM 3.0</i>).</li><li>Direct the creation, implementation, and maintenance of the management system documentation including work instructions, quality system procedures and other documentation relative to ISO 9001 and ISO/IEC 17025 compliance.</li><li>Adherence and compliance to environmental requirements, i.e. RoHS, REACH and Prop 65.</li><li>Monitor the quality control functions of inspection activities and techniques throughout the manufacturing process.</li><li>Develop and maintain quality engineering techniques as required.</li><li>Monitor procedures for handling non-conformances and corrective actions.</li><li>Report performance of suppliers, internal activities and warranties against established targets and goals.</li><li>Monitor and report warranty, production and service quality.</li><li>Perform external audits of current and potential suppliers as required.</li><li>Responsible for implementation, scheduling, and conducting internal audits.</li><li>Coordinate customer audits of the Mensor Management System and facilities.</li><li>Answer to customer surveillance inquiries and agreements.</li><li>Prepare and present annual management reviews per WIKA Corporate and ISO standards&rsquo; requirements.</li><li>Maintain and monitor customer satisfaction and complaints.</li><li>Direct continuous improvement activities including performance tools such as 5S, Kaizen and Six Sigma projects.</li><li>Responsible for the quality assurance of the calibration laboratories as they relate to ISO/IEC 17025 in its entirety <i>(ref. Option A of the standard).</i></li><li>Oversee proficiency tests as directed by A2LA (American Association for Laboratory Accreditation) and ILAC (International Laboratory Accreditation Cooperation) policies.</li><li>Monitor the calibration of production and inspection gauges and tools.</li><li>Perform other duties as requested by the President in support of the management system.</li></ul><p><b>&lt;Physical Requirements&gt;</b><br/>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of:</p><ul><li>Use hand to finger, handle, or feel objects, tools or controls;</li><li>Reach with hands and arms;</li><li>Talk and hear;</li><li>Stand, walk and sit;</li><li>Lift and/or move up to 55 pounds;</li><li>Close vision and color dissemination.</li></ul><p><b>&lt;Work Environment&gt;</b><br/>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions to:</p><ul><li>Occasionally work near moving mechanical parts;</li><li>Occasionally be exposed to risk of electrical shock.</li></ul><p><b>&lt;Skills, Knowledge, Abilities&gt;</b><br/>The desired experience and capabilities are:</p><ul><li>Two years of college in a technical field.</li><li>Three to five years of experience in a quality assurance position.</li><li>High degree of knowledge with ISO 9001.</li><li>High degree of knowledge with ISO/IEC 17025.</li><li>Experienced in audits and conducting audits in a manufacturing and production setting.</li><li>Background in pressure, temperature and electronic instrument manufacturing.</li><li>Experience with inspection tools is a plus (optical comparator, profilometer)</li><li>Good communications and interpersonal skills.</li><li>Ability to use math to solve problems and analyze data.</li><li>Available for limited travel <i>(national and international).</i></li><li>Ability to prepare detailed written reports.</li></ul><p><b>***Please apply directly on the Mensor website at www.mensor.com***</b></p><p>Job Type: Full-time</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Professional development assistance</li><li>Referral program</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Director of Quality

Corbus Pharmaceuticals

<div>Description:<p><br>
</p><p>The Director, Clinical Quality Assurance, reporting directly to the Senior Director, Head of Quality, will be responsible for all aspects of Quality Assurance focused on Good Clinical Practice (GCP) activities to ensure quality assurance and compliance of Corbus sponsored clinical trials (Early-Late Phase) with applicable GCP regulations (e.g., FDA, ex-US, country-specific), ICH GCP guidelines, Corbus Standard Operating Procedures (SOPs), and current industry standards and practices. Activities will generally fall under the following clinical QA areas: Vendor Quality, QA audit program, Corbus quality systems, and internal/clinical study team support.</p><p>
The Director, Clinical QA will establish, maintain, and ensure effectiveness of quality programs and documentation to assure GCP compliance and inspection readiness with regards to all quality requirements, and regulatory standards while supporting continuous clinical supply and delivery expectations. The ideal candidate will be based in the Boston area with 3 days in office in Norwood, MA.</p><p><b>
Essential Functions and Duties:</b></p><ul><li>
Work collaboratively with the internal Corbus Clinical Operations Team to ensure compliance standards are achieved.</li><li>
Manage the GCP Quality interface and support for all Clinical Project Teams.</li><li>
Identify and access compliance risk and develop and implement risk mitigation measures.</li><li>
Manage GCP audit program to include routine and non-routine quality assurance audits of clinical investigator sites, vendors, processes, systems, and study documents to ensure integrity and accuracy of study data and assure quality compliance with internal procedures as well as regulatory guidelines.</li><li>
Review and approve Clinical SOPs.</li><li>
Develop and Implement Clinical QA SOPs.</li><li>
Develop and implement detailed audit plans and yearly GCP audit schedules.</li><li>
Ensure the timely and effective follow up of all identified or assigned quality issues.</li><li>
Conduct QA oversight of GCP protocols, Informed Consent Forms (ICFs), Clinical Study Reports (CSRs), and other clinical trial specific documents as requested.</li><li>
Prepare written audit reports and communicate findings and recommendations and evaluate the adequacy and completeness of corrective and preventative action plans.</li><li>
Direct and/or deliver yearly GCP training for internal staff as needed.</li><li>
Work closely with Clinical Development, Clinical Operations, and other clinical functions/departments to ensure compliance readiness.</li><li>
Provide leadership in inspection preparedness to clinical sites and vendors for regulatory government agencies.</li><li>
Provide management reports on audit strategy, plans, and findings</li><li>
Support process improvement initiatives; lead continuous improvements within Quality.</li><li>
Maintain knowledge of GCP regulations, guidelines, company standards and procedures.</li><li>
Preferred experience in providing oversight and supporting GLP related studies</li></ul>
Requirements:
<p><b>
Education and Experience:</b></p><ul><li>
12+ years relevant work experience within the GxP (GCP heavy) Biotechnology/Pharmaceutical industry.</li><li>
Scientific or engineering degree (BSc, MSc, PhD), Min Bachelor of Science Degree in Biology, Biomedical Engineering, Engineering, or equivalent</li></ul><p><b>
Knowledge, Skills, and Abilities:</b></p><ul><li>
Knowledge of Good Clinical Practice (GCP) FDA, MHRA and EMA regulatory requirements applicable to Biologics therapy products.</li><li>
Very good scientific and medical/clinical expertise.</li><li>
Solid expertise in GCP and ICH clinical requirements, clinical development and methodologies of clinical studies.</li><li>
Effective communication skills (verbal and written) for interactions across functional areas and for interactions with key regulatory agencies.</li><li>
Must have ability to utilize knowledge and interpersonal skills to provide direction and development cross-functionally and regionally, at all organization levels</li><li>
Well organized and detail-oriented; must be able to effectively prioritize work</li><li>
Eager to learn, interact cooperatively and effectively with others in a team environment</li><li>
Possess advanced word processing, data entry and data presentation computer skills</li><li>
Ability to influence and work effectively with business partners across regions and cultures</li><li>
Displays organizational leadership qualities and effective coaching abilities.</li><li>
Listening, interpreting, and summarizing information skills must be highly developed.</li><li>
Ability to work both independently with direction and within project teams to attain goals.</li><li>
Expertise in reviewing, revising, and writing Standard Operating Procedures (SOPs).</li><li>
Proven ability to manage projects/teams of significant scope and complexity, while meeting all deliverables and timelines.</li><li>
Strong organizational skills and the ability to participate effectively cross-functionally.</li><li>
Ability to build consensus among colleagues with an appropriate level of flexibility, while maintaining a focus on results and goal attainment.</li><li>
Fluency in written and spoken English. Fluency in Chinese is a plus.</li><li>
Demonstrated ability to lead on-site corporate, external, or Health Authority inspections</li><li>
A self-starter and a team player who thrives in a fast-paced dynamic team environment.</li><li>
Proficiency in using Veeva Clinical and Microsoft Office applications required (MS Word, MS Excel, MS PowerPoint). Veeva Quality is a plus.</li></ul><p><b>
LICENSES/CERTIFICATIONS:</b></p><ul><li>
Certification as an auditor by an organization recognized is desirable within the pharmaceutical industry.</li></ul><p><b>
TRAVEL REQUIREMENTS:</b></p><ul><li>
Willingness to travel to various meetings/audits, may include overnight trips. Some international travel may be required.</li><li>
May require approximately 10-25% travel</li></ul><p><b>
Corbus Culture:</b></p><p>
Corbus is a close-knit team of high-achieving, innovative, creative and, above all else, passionate employees. We hire for personality as well as for skill. At Corbus, we take pride in our &ldquo;family&rdquo; atmosphere where each person&rsquo;s contribution is vital to our success. As a Corbus employee, you are empowered to think creatively and be proactive in your approach. There is no place for politics or red tape here.</p><p><b>
About Corbus;</b></p><p>
Corbus Pharmaceuticals Holdings, Inc. is a clinical-stage company focused on oncology and obesity and is committed to helping people defeat serious illness by bringing innovative scientific approaches to well-understood biological pathways. Corbus is headquartered in Norwood, Massachusetts. For more information on Corbus, visit corbuspharma.com. Connect with us on X, LinkedIn and Facebook.</p><p>
Corbus Pharmaceuticals Holdings, Inc. is an equal opportunity employer</p></div>

Director, Clinical Quality Assurance (GCP)

Three Dimension Physical Performance

<div><ul><li>Quality improvement methodologies</li><li>
Healthcare regulations and accreditation standards</li><li>
Data analysis and reporting</li><li>
Audit and compliance monitoring</li><li>
Communication and staff training skills</li><li>
Problem-solving and critical thinking</li></ul><div><b>
Requirements:</b></div><ul><li>
Bachelor&rsquo;s degree in Healthcare Administration, Nursing, Public Health, Pharmacy, or a related healthcare field.</li><li>
 Certification or training in healthcare quality management preferred.</li></ul><div><br>
<b>
Responsibilities:</b><br>
<b>1. Quality Management:</b></div><ul><li>
 Implement and monitor the clinic&rsquo;s Quality Management System (QMS).</li><li>
 Track Key Performance Indicators (KPIs) related to healthcare quality.</li><li>
 Support continuous quality improvement initiatives.</li></ul><div><b>
2. Accreditation &amp; Compliance:</b></div><ul><li>
Ensure clinic compliance with healthcare standards from organizations like the Joint Commission International.</li><li>
 Prepare the clinic for internal and external accreditation audits.</li><li>
 Maintain documentation required for regulatory inspections.</li></ul><div><br>
<b>
3. Patient Safety:</b></div><ul><li>
 Monitor patient safety incidents and risk management processes.</li><li>
 Investigate incidents and conduct Root Cause Analysis (RCA).</li><li>
 Implement corrective and preventive actions.</li></ul><div><b>
4. Clinical Audits:</b></div><ul><li>
 Conduct regular clinical and administrative audits.</li><li>
 Monitor adherence to clinic policies, procedures, and protocols.</li><li>
 Prepare audit reports and improvement recommendations.</li></ul><div><b>
5. Policies &amp; Procedures:</b></div><ul><li>
 Develop, review, and update clinic policies and procedures.</li><li>
Ensure staff follow standard operating procedures.</li></ul><div><b>
6. Training &amp; Education:</b></div><ul><li>
 Provide quality and patient safety training for clinic staff.</li><li>
 Conduct orientation sessions on quality standards and accreditation requirements.</li></ul><div><b>
7. Data Management &amp; Reporting:</b></div><ul><li>
 Collect and analyze quality data and performance indicators.</li><li>
 Prepare monthly or quarterly quality reports for management.</li></ul></div><div></div>

Healthcare Quality Officer

UPMC

<div><div><p>The incumbent Coordinator, Quality Improvement is a valuable contributor to the Health Plan&rsquo;s Quality Improvement Program, supporting various functions. This team member is one that enjoys the challenge of working independently but also has the ability to collaborate effectively across a wide variety of stakeholders. This position is heavily focused on assisting the Health Plan to achieve NCQA Health Plan Accreditation, LTSS Distinction, Health Outcomes Accreditation, and/or Community Focused Care Accreditation through effective project management skills. This focus on Accreditation requires the incumbent to have a strong ability to collect, abstract, and analyze data for purposes of advancing quality improvement initiatives and achieving the Health Plan&rsquo;s goals of excellence. Additionally, responsibilities may include, but are not limited to, delegation oversight, committee support, performance monitoring and assessment, and provider education and improvement activities.
</p><p>This is a full-time position working Monday through Friday with a hybrid schedule, consisting of working from home and in office.
<br>
<br>
<b>Responsibilities:</b></p><ul><li>
Assume accountability for assigned standards from the National Committee for Quality Assurance (NCQA), including oversight of delegated activities.
</li><li>Collaborate with UPMC Health Plan departments, such as Marketing, Third Party Contracting, Legal, Network Management, Member Services, Claims Payment, Pharmacy Services, Utilization and Medical Management, Care Management, and Credentialing as well as delegates to ensure that NCQA standards are met and appropriate documentation is maintained.</li><li>
Perform duties and responsibilities in accordance with the philosophy, standards and policies and procedures of the UPMC Health System, including conveying courtesy, respect, enthusiasm and a positive attitude through all contacts with staff, health plan members, providers, peers and visitors.</li><li>
Conduct work within the time parameters and in accordance with UPMC Health Plan Policies and Procedures, the Health Plan's Quality Improvement Program Description and Work Plan as well as the requirements and expectations of the Pennsylvania Department of Human Services, the Pennsylvania Department of Health and any other state or federal agencies and accreditation agencies.</li><li>
Support the UPMC Health Plan Committee functions and activities, as assigned.</li><li>
Ensure that meetings are organized, well-documented and that they meet the Health Plan goals and objectives as well as the individual Committee's roles and responsibilities.</li><li>
Serve as subject matter expert in assigned area(s) of NCQA Accreditation by providing consultative support, education, and instruction to stakeholders to ensure adherence to accreditation standards.</li><li>
Support the UPMC Health Plan Committee functions and activities, as assigned.
</li><li>Ensure that meetings are well-organized, well-documented and that they meet the Health Plan goals and objectives as well as the individual Committee's roles and responsibilities.</li><li>
Ensure that performance measurement analysis is accurate and sufficient to produce meaningful results.</li><li>
Consult, guide, and instruct stakeholders on adherence to accreditation standards, HEDIS focused activities, and other quality improvement initiatives.</li><li>
Participate in the Health Plan Effectiveness Data and Information Set (HEDIS) program, including data collection and abstraction, coordination of network provider education, HEDIS measure education, review of provider profiles, as well as planning and implementing improvement initiatives in accordance with the Department&rsquo;s designated work plan.</li><li>
Assume accountability for Centers for Medicare and Medicaid Services (CMS) and /or Pennsylvania Department of Human Services (DHS) annual review standards, including oversight of delegated activities, as assigned.
</li><li>Work with UPMC Health Plan departments and delegates to ensure that the CMS and DHS standards and reporting requirements are met.</li><li>
Demonstrate appropriate application of policies, procedures, and guidelines through continuous learning.</li><li>
Assist with the coordinated responses to Requests for Information or Proposals for the UPMC Health Plan Business Development staff related to the Quality Improvement program.</li><li>
Adhere to the UPMC Health Plan HIPAA Compliance Guidelines.
</li><li>Ensure that HIPAA standards are met in all aspects of the Department functions including delegated functions.
</li><li>Ensure that all releases of member personal health information, which are conducted outside of the realm of Treatment, Payment, or Operations are appropriately documented.</li><li>
Support and champion UPMC Health Plan safety initiatives as assigned.</li><li>
Other duties, as assigned.</li></ul></div><div><p>
Bachelors' degree in a health care field or equivalent work experience required.</p><p>
BSN or RN is preferred. Health related Masters is preferred.</p><p>
5 years of health care experience is required.</p><p>
Proficiency in Microsoft Word and Excel required; PowerPoint and Access proficiency preferred.</p><p>
Excellent verbal, written and presentation skills are required.
</p><p>Professionalism, enthusiasm and initiative are expected.</p><p>
Ability to work independently and as productive team member is essential.</p><p>
Knowledge of the National Committee on Quality Assurance (NCQA) Standards for the accreditation of managed care organizations</p><p>
HEDIS specifications; the managed care environment and the basic tenets of continuous quality improvement are strongly preferred</p><p>
Experience with data collection, analysis and management is a plus.<br>
<br>
<b>Licensure, Certifications, and Clearances:</b><br>
<br>
<b>UPMC is an Equal Opportunity Employer/Disability/Veteran</b></p></div></div>

Coordinator, Quality Improvement - Hybrid

RWJBarnabas Health

<div><b>Req #: </b>0000238978
<br>
<b>Category: </b>Human Resources
<br>
<b>Status: </b>Full-Time
<br>
<b>Shift: </b>Day
<br>
<b>Facility: </b>RWJBarnabas Health Corporate Services
<br>
<b>Department: </b>Internal Communication
<br>
<b>Pay Range: </b>$110,680.00 - $160,000.00 per year
<br>
<div><div><b>Location:
</b></div><div>95 Old Short Hills Road, West Orange, NJ 07052</div><br>
</div><br>
<p></p><div><p>Job Title: Director</p><p>
Location: SBC Corporation</p><p>
Department Name: Internal Communication</p><p>
Req #: 0000238978</p><p>
Status: Salaried</p><p>
Shift: Day</p><p>
Pay Range: $110,680.00 - $160,000.00 per year</p><p><b>
Pay Transparency:
</b></p><p>The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.</p><p>
The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.</p><p><b>
Job Overview:</b></p><p>
The <b>Director of Internal Communications, Physicians, Quality and Providers at RWJBarnabas Health </b>is responsible for developing and executing strategic internal communication plans that effectively engage physicians, advanced practice providers (APPs), patient experience and quality teams, and nurses across New Jersey&rsquo;s largest academic health system.
</p><p>Reporting to the Vice President of Internal Communications, this role partners closely with the Chief Medical Officer (CMO), Chief Nursing Officer (CNO), Chief Patient Experience Officer. Chief Clinical Officer for Acute Care and other clinical and operational leaders to ensure clear, consistent and timely communication that supports clinical excellence and operational alignment around efforts related to quality, patient experience and safety. The Director will play a critical role in translating complex clinical and organizational priorities into meaningful, accessible messaging tailored for clinical teams working in a range of settings, including hospitals, ambulatory settings and remote care environments. This is a unique opportunity to build a dedicated physician, quality and provider communication infrastructure from the ground up.
</p><p><b>Qualifications:</b></p><p><b>
Required:</b></p><ul><li>
Bachelor&rsquo;s degree (BA) in English, communications, journalism, marketing, public relations or related field from an accredited college or university.</li><li>
At least 7 years of health care experience, working across sectors, with demonstrated outcomes and increased responsibilities in marketing and/or communications.</li><li>
Strong understanding of the academic health care environment, including hospital operations and the roles of physicians, nurses and advanced practice providers.</li><li>
Exceptional writing and editing skills with the ability to simplify complex medical and operational topics.</li><li>
Proven ability to build relationships with senior leaders and navigate complex organizational structures.</li><li>
Experience developing communication strategies for large, multi-site or distributed organizations.</li><li>
Comfort working in fast-paced, change-driven environments.</li><li>
Strong project management and organizational skills.</li><li>
Experience in an academic medical center or large health system.</li><li>
Familiarity with change management communication strategies.</li><li>
Knowledge of health literacy principles and plain language best practices.</li><li>
Flexibility, responsiveness, confidentiality and cultural sensitivity are essential to success in this role.</li></ul><p><b>
Preferred:</b></p><ul><li>
Master&rsquo;s degree in a related field; or equivalent experience.</li></ul><p><b>
Essential Functions:</b></p><ul><li>
Develop and lead the internal communication strategy for physicians and providers, aligning messaging with organizational mission, vision, values and clinical priorities.</li><li>
Serve as the primary liaison between the Internal Communications team and the offices of the CMO and CNO, ensuring alignment of communication efforts.</li><li>
Craft and distribute communications that support clinical initiatives, leadership updates, operational changes and culture-building strategies.</li><li>
Translate complex clinical and operational information into clear, concise language that resonates with doctors, nurses and APPs across diverse roles and settings.</li><li>
Manage communication channels targeting clinical audiences.</li><li>
Ensure that messaging reflects and supports the voices of clinical leadership while being accessible and relevant to frontline providers.</li><li>
Collaborate with marketing, external communications, quality and safety, human resources, digital teams and local site communications to coordinate system-wide messaging.</li><li>
Build strong relationships with clinical and operational leaders across the health system to stay informed about initiatives, challenges and communication needs.</li><li>
Measure communication effectiveness and continually refine strategies based on feedback and outcomes.</li></ul><p><b>
Other Duties:</b></p><p>
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</p><p>
At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees&rsquo; physical, emotional, social, and financial health.</p><ul><li>
Paid Time Off (PTO)</li><li>
Medical and Prescription Drug Insurance</li><li>
Dental and Vision Insurance</li><li>
Retirement Plans</li><li>
Short &amp; Long Term Disability</li><li>
Life &amp; Accidental Death Insurance</li><li>
Tuition Reimbursement</li><li>
Health Care/Dependent Care Flexible Spending Accounts</li><li>
Wellness Programs</li><li>
Voluntary Benefits (e.g., Pet Insurance)</li><li>
Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!</li></ul><p><b>
Choosing RWJBarnabas Health!</b></p><p>
RWJBarnabas Health is the premier health care destination providing patient-centered,</p><p>
high-quality academic medicine in a compassionate and equitable manner, while delivering</p><p>
a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.</p><p>
RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey&mdash;whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.</p><p>
Equal Opportunity Employer</p></div><br>
<p></p>
<br>
<p><i>RWJBarnabas Health is an Equal Opportunity Employer</i></p></div>

Director of Internal Communications, Physicians, Quality and Providers

Wellstar Health System

<div><p>How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.</p><p></p><p><b>
Work Shift</b></p>
Day (United States of America)<p></p><h2 class="jobSectionHeader"><b>
Job Summary:</b></h2><p><br>
Responsible for developing a vision and executable plan to attain world class quality and safety processes and procedures across the hospital and all hospital outpatient departments (HOD) and including any associated Health Parks. Accountable to ensure successful development and deployment of the Wellstar Quality and Safety strategy in a manner that supports achievement of Wellstar Quality goals. Bringing patient safety and clinical quality expertise, he/she will partner with leadership, staff and system partners to identify opportunities for short and long-term impact on quality and safety outcomes in alignment with WellStar's strategic plan.<br>
Plans, organizes and directs all services and operations of the department which includes quality performance improvement, continuous survey readiness, and infection prevention programs for the hospital. Works collaboratively with hospital Vice Presidents, Directors and Managers, as well as system leadership and peers to align department goals with Hospital and System strategic goals. Oversees daily operations to ensure delivery of high quality services and support and execution of tactics designed to meet the goals. Is responsible for coordinating activities of Quality Committees with appropriate personnel, including Medical Staff, Quality, PI and Peer Review committees. Ensures processes in support of accurate and high performing publicly reported quality data, Wellstar quality goals and applicable data registries. Leads hospital implementation and ongoing support of Lean PI methodology.<br>
Serves as an influential champion for the Wellstar Safety First program, supporting a fair and just culture of safety, accountability and organizational learning. Works to effectively integrate functions and coordinate collaboration across the care continuum. Partners with external organizations to ensure regulatory and accreditation standards compliance and to infuse best practices into improvement efforts.<br>
The individual in this role will proactively identify opportunities to optimize performance, build internal competencies, foster a strong and empowered team, and create a rigorous approach to quality and safety throughout the organization, with a strong focus on the patient, accountability and appropriate use of resources.</p><p></p><h2 class="jobSectionHeader"><b><br>
Core Responsibilities and Essential Functions:</b></h2><div><br>
Results-Oriented Leadership of Quality Services<br>
<ul><li>Oversees the development and implementation of the hospitals Performance Improvement Plan in accordance with regulatory requirements, in response to hospital improvement opportunities, and in coordination with the WellStar strategic plan and goals</li><li>Assists hospital departments in the development of their Quality Assurance Performance Improvement (QAPI) goals and action plans. Ensures departments provide routine reporting of progress.</li><li>Conducts an annual assessment of the hospital PI Plan, providing a written report, and revising the plan as indicated</li><li>Collaborates with Hospital and System Leadership to align priorities and resources with hospital and system goals</li><li>Plans, implements and provides appropriate support for key clinical quality and safety initiatives</li><li>Provides strategic direction and guidance on quality, safety and accreditation to operational leaders and timelines for new guidelines, regulations and processes</li><li>Ensures adherence to Standard Work applicable to the roles and responsibilities within the department, as designed by the hospital and/or system.</li><li>Effectively utilizes and collaborates with the corporate Enterprise Intelligence and Public Reporting teams on the analysis, interpretation and communication of publicly reported quality measures</li><li>Monitors clinical and performance outcomes via benchmark analysis and facilitates accountability via defined expectations and goals</li><li>Develops area-specific strategic plans and works with managers to facilitate goal achievement</li><li>Facilitates standardization and prioritization of operations to achieve hospital objectives while assuring continuous quality improvement and outcome excellence</li></ul>
Patient Safety Officer Duties<br>
<ul><li>Serves as hospital Patient Safety Officer, providing oversight of comprehensive patient safety program</li><li>Collaborates with System Leadership to implement and evaluate the Safety First Program including, but not limited to High Reliability Leadership Methods (Daily Safety Huddles, Leadership Walk-Arounds, Fair and Just Culture Accountability, providing and receiving 5:1 Feedback, Safety Absolutes) and Error Prevention Techniques</li><li>Collaborates with System Leadership to oversee and implement robust, highly effective safety event management processes according to Wellstar Event Reporting policy (EC-60-01), including but not limited to: identification; reporting; cause analysis; development of corrective action plans with measures for effectiveness; and tracking of cause analyses and associated action plans</li><li>Collaborates with System to oversee the deployment of unit level patient safety programs</li><li>Serves as consultants, subject matter experts, and facilitators, as appropriate regarding quality, performance improvement and patient safety initiatives including, but not limited to sentinel event alerts, National Patient Safety Goals (NPSG), Failure Mode and Effects Analysis (FMEAs), mortality reviews, system goals, Hospital Improvement Innovation Network (HIIN), and process improvement projects. Ensures appropriate parties are involved with timely follow-up and reliable documentation</li><li>Supports hospital participation in the Patient Safety Organization (PSO)</li></ul>
Continuous Survey Readiness Program(s)<br>
<ul><li>Coordinates and facilitates survey activity including, but not limited to Joint Commission accreditation, CMS and State regulatory surveys. Provides consultative support for disease specific certification surveys</li><li>Coordinates and oversees the use of tracer and mock surveys through utilizing electronic database to provide leadership trends of the findings</li><li>Assures that they are conducted as required with timely reporting and support to hospital departments and managers. Participates in system-wide mock survey activities</li><li>Routinely reviews regulatory and accreditation standards. Supports Functional Area Leaders, medical staff and others to ensure compliance by providing education, and assisting with proactive identification of non-compliant practices</li><li>Identifies high risk areas for regulatory compliance and facilitates education and process improvement efforts to create alignment and compliance</li><li>Accountable for ensuring that action plans are developed to address deficiencies identified by regulatory agencies are fully executed by required deadlines and that actions are monitored for effectiveness and sustained improvement.</li><li>Communicates Survey Readiness success and potential barriers with Administrative, Hospital, and Physician Leaders</li></ul>
Department Operations<br>
<ul><li>Oversees Daily Operations of the Department</li><li>Oversees and directs employee and talent functions for the department which includes interviewing, hiring and orienting staff in collaboration with managers. Responsible for team building across departments</li><li>Oversees the completion of performance evaluations in a timely manner.</li><li>Ensures appropriate time keeping and responsible for managing schedules/time and attendance</li><li>Conducts regular meetings with direct reports and supporting individual developmental goals</li><li>Develops operating and capital budgets in coordination with hospital and system initiatives; monitors to ensure variance analysis and resolution</li><li>Implements new or revised programs of the department.</li></ul>
Medical Staff Quality Review, Hospital Quality and Patient Safety Committees<br>
<ul><li>Supervises the processes for data abstraction, review and management for Medical Staff Quality Review, Peer Review, Process Improvement, and registries</li><li>Coordinates Committee activities</li><li>Directs the work of the Committee and implementation of improvements</li><li>Maintains Committee documents</li><li>Oversees maintenance of confidentiality of all related information</li></ul>
Performs other duties as assigned<br>
Complies with all Wellstar Health System policies, standards of work, and code of conduct.</div><p></p><h2 class="jobSectionHeader"><b><br>
Required Minimum Education:</b></h2><ul><li>
Bachelors Nursing or Bachelors Health Science or Bachelors Public Health or Bachelors Business Administration/Management</li><li>
Masters Nursing or Masters Health Science or Masters Public Health or Masters Business Administration/Management or Masters Other</li></ul><p></p><h2 class="jobSectionHeader"><b>
Required Minimum License(s) and Certification(s):</b></h2><p><br>
All certifications are required upon hire unless otherwise stated.</p><ul><li>
Cert Prof Healthcare Quality within 1 Year</li></ul><p></p><h2 class="jobSectionHeader"><b><br>
Required Minimum Experience:</b></h2><p><br>
Minimum 5 years of progressive experience in healthcare quality services and support. Required and<br>
Minimum 2 years experience in managing a team directly. Required or<br>
Minimum 5 years of experience with significant project or functional leadership within quality services.</p><p><br>
Previous experience with proven leadership in regulatory and accreditation survey readiness, quality improvement and patient safety in a large acute care system or facility required, including demonstrated ability in interpreting quality metrics to lead actionable change. Required and<br>
Strong experience with patient safety event management, including conducting root cause analysis and facilitating creation of effective, timely action plans. Required and<br>
Experience leading improvement work using a scientific methodology Required and Lean management system and Lean Production System methodology. Preferred and</p><p>
Experience coordinating with and reporting data to a Patient Safety Organization (PSO) Preferred and<br>
Experience managing and/or monitoring infection prevention functions Preferred</p><p></p><h2 class="jobSectionHeader"><b><br>
Required Minimum Skills:</b></h2><p><br>
Strong interpersonal skills with the ability to communicate and work with all levels of healthcare providers including physicians.<br>
Ability to perform duties and responsibilities promptly and consistently with little direct supervision.<br>
Ability to execute a plan and use project management methodology.<br>
Ability to plan and direct activities of others and provide feedback regarding outcomes or performance.<br>
Ability to work collaboratively with other departments within and outside the Hospital.<br>
Ability to judge the appropriate action in response to changes, circumstances, or problems.<br>
Experience in data collection, analysis and project management required.<br>
Strong computer skills required.<br>
Excellent communication, presentation and organization skills required.<br>
Working knowledge of data collection methodologies, interpretation/analysis and decision support databases.<br>
Exposure to workflow in event management systems with the ability to interpret and utilize trended event data to improve safety.</p><p></p><p>
Join us and discover the support to do more meaningful work&mdash;and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.</p></div><p></p>

Director, Quality and Safety

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