director of retail operations

Jacked Nutrition

Job Title: Retail Operations ManagerDepartment: Retail / OperationsReports To: Head of Operations / Director OperationsLocation: Multi-location (Retail Outlets)Salary Range: PKR 50,000 &ndash; 200,000 (based on experience &amp; scale)Experience Required: 10&ndash;12 years (multi-outlet retail operations)Job SummaryThe Retail Operations Manager is responsible for managing and optimizing the performance of 8&ndash;10 retail outlets, ensuring operational efficiency, sales growth, compliance, and consistent customer experience. The role requires a seasoned retail professional with strong leadership skills and extensive hands-on experience in multi-store operations.Key Responsibilities-Retail Operations &amp; Compliance-Oversee daily operations of 8&ndash;10 retail outlets.-Ensure adherence to company SOPs, operational policies, and brand standards.-Conduct regular outlet audits and ensure zero non-compliance.-Sales &amp; Business Performance-Drive monthly and annual sales targets across all outlets.-Monitor KPIs including sales, footfall, conversion, and profitability.-Coordinate promotions and sales initiatives with marketing teams.People &amp; Team Management-Lead and manage store managers and outlet teams.-Ensure staffing, shift planning, attendance, and discipline.-Conduct performance reviews, coaching, and corrective actions.-Support HR in recruitment, onboarding, and training.Inventory &amp; Cost Control-Oversee inventory planning, stock replenishment, and controls.-Minimize stock losses, damages, and pilferage.-Coordinate with warehouse and procurement teams.-Customer Experience &amp; Brand Standards-Maintain high customer service standards across outlets.-Handle escalated customer complaints professionally.-Ensure visual merchandising and brand consistency.Reporting &amp; Process Improvement-Prepare daily, weekly, and monthly operational reports.-Identify gaps and implement process improvements.-Support rollout of new systems, tools, or SOPs.Required Qualifications &amp; Experience-10&ndash;12 years of experience in retail operations.-Proven experience managing 8&ndash;10 retail outlets simultaneously.-Bachelor&rsquo;s degree in Business Administration, Management, or related field.-Strong understanding of retail KPIs, inventory, and compliance.-Experience with POS systems, ERP, or retail management software.Skills &amp; Competencies-Strong leadership and team management skills.-Excellent operational and analytical abilities.-Decision-making and problem-solving mindset.-Strong communication and coordination skills.-High level of discipline, ownership, and accountability.-Willingness to travel across outlet locations.Key Performance Indicators (KPIs)-Sales growth and outlet profitability-Audit and compliance score-Inventory accuracy and shrinkage control-Staff retention and productivity-Customer satisfaction and service qualityIdeal For:Retail professionals who have scaled and managed multiple outletsLeaders who are hands-on and execution-focusedCandidates comfortable managing operations under pressureHow to Apply:Interested candidates apply via IndeedJob Type: Full-timeWork Location: In person

Retails Operations Manager

Vestano Retail solutions

Job Title:Chief Operations Manager (Retail)Company: Vestano International Pvt Ltd Location: Kerala (State-wide travel required) Employment Type: Full-timeJob SummaryVestano International Pvt Ltd is looking for an experienced Chief Operations Manager (COM) to lead and optimize our retail operations across Kerala. The role is responsible for overseeing day-to-day store operations, driving profitability, ensuring operational excellence, and delivering a consistent, customer-first retail experience across all locations.This is a senior leadership role ideal for candidates with strong multi-store retail management experience.Key Responsibilities<ul><li>Operational Strategy</li><li>Develop, implement, and monitor SOPs across all retail outlets to ensure consistency in service, branding, and operations.</li><li>Improve operational efficiency and standardization across the retail network.</li><li>Financial Performance</li><li>Monitor store-level and overall P&amp;L.</li><li>Control operational costs and improve margins.</li><li>Drive revenue growth through data-driven decision-making.</li><li>Inventory &amp; Supply Chain</li><li>Oversee inventory planning, stock movement, and replenishment.</li><li>Minimize shrinkage and stock loss.</li><li>Coordinate closely with warehouse and inventory teams.</li><li>Sales &amp; Marketing Execution</li><li>Work with marketing teams to implement in-store promotions.</li><li>Track sales performance and ROI of retail campaigns.</li><li>Team Leadership</li><li>Lead, mentor, and evaluate Regional Managers and Store Managers.</li><li>Build a performance-driven culture aligned with company goals.</li><li>Ensure proper staffing, training, and productivity across stores.</li><li>Customer Experience</li><li>Ensure high service standards and a customer-first approach across all outlets.</li><li>Handle escalations and improve customer satisfaction metrics.</li><li>Compliance &amp; Safety</li><li>Ensure adherence to all legal, safety, and regulatory requirements across stores.</li></ul>Required Experience &amp; Qualifications<ul><li>Minimum 5 years of experience as a General Manager / Senior Manager / Operations Head in a retail chain.</li><li>Proven experience managing multiple retail outlets or large-format retail operations.</li><li>Strong understanding of retail operations, inventory control, and store performance metrics.</li><li>Experience in leading large teams and senior store leadership.</li></ul>Key Skills &amp; Competencies<ul><li>Strong operational and strategic planning skills.</li><li>Solid financial knowledge (P&amp;L, margins, shrinkage, KPIs).</li><li>Hands-on problem-solving ability.</li><li>Excellent communication and reporting skills.</li><li>Proficiency in Retail ERP/POS systems.</li><li>Strong analytical skills using Excel, MIS reports, dashboards (PowerBI is a plus).</li></ul>Key Performance Indicators (KPIs)<ul><li>Same-Store Sales Growth (SSSG)</li><li>Operating Margin</li><li>Shrinkage Control</li><li>Employee Retention &amp; Performance</li><li>Customer Satisfaction (CSAT / NPS)</li></ul>Salary &amp; Benefits<ul><li>Salary: ₹50,000 &ndash; ₹75,000 per month (based on experience)</li><li>Incentives: Performance-based incentives</li><li>Travel: All Kerala travel required</li><li>Benefits Provided by Company:</li><li>Travel expenses</li><li>Staff food</li><li>Accommodation (where applicable)</li></ul>Job Type: Full-timePay: ₹50,000.00 - ₹75,000.00 per monthWork Location: In person

Chief Operations Manager (Retail)

Azadea Group

<div>
 
 
 Role Purpose
 
 
 
 The Retail Operations Lead is responsible for optimizing the efficiency of the stockroom team, operational processes, and selling areas to meet and exceed customer expectations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Organize and enhance stockroom processes to ensure proper item display, efficient storage, optimized productivity, and adherence to health and safety standards.
 </li>
 <li>
 Conduct regular field visits to ensure store employees are adhering to Azadea policies and procedures. Provide necessary support to team members and recommend corrective actions when needed.
 </li>
 <li>
 Oversee and streamline the shipment receiving process to ensure shop readiness and availability of items, thereby enhancing the customer experience.
 </li>
 <li>
 Maintain product availability by regularly replenishing stocks, facilitating internal transfers, and implementing rotation strategies.
 </li>
 <li>
 Follow up on the stock budget to ensure timely delivery on key metrics including store sales, store productivity, stock loss, and operating margin.
 </li>
 <li>
 Control the stores' expenditures on P&amp;L, validate monthly bookings, and report if budget was exceeded, including reviewing quotations to optimize the budget effectively.
 </li>
 <li>
 Exercise control over shop inventory, establish stocking levels, monitor supply, and manage material disbursements to ensure inventory accuracy.
 </li>
 <li>
 Manage, develop, and motivate the operations team, emphasizing the importance of adhering to and implementing operational procedures.
 </li>
 <li>
 Supervise and control the allocation of manpower hours in stockrooms by aligning stock-keepers' schedules with shipment deliveries and store sales. Coordinate with the commercial and visual teams to optimize store manpower utilization, oversee working hours, and implement established standards.
 </li>
 <li>
 Recruit, train, motivate, and evaluate the team to ensure that the department has the necessary skill base, and that staff are optimally motivated and enabled to maximize their potential and contribution to the company.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 Bachelor's degree in a related field.
 
 
 Six to eight years of experience in Retail, or a similar role.
 
 
 Three years of experience in a managerial role.
 
 
 Fluency in English.
 
 
 Proficiency in MS Office and shop/stock management tools.
 
 
 
 
 
 
 
 * AZADEA is committed to equal employment opportunity for all individuals regardless of race, color, religion, gender, age, marital status, disability, or any other classification.
 
 
 
 
 
 *
 
 We aim to give our candidates the best experience possible. But due to the amount of applicants applying, we will only get in touch if you have been shortlisted for the role.
 
 
 
</div>

Retail Operations Lead - KIKO

Prairie Ridge Health

<div>Department Leadership:
<div>
<ul><li>Provide visionary leadership to the center store department, setting clear objectives and strategies to drive sales and enhance the customer experience.</li>
<li>Collaborate with other department heads to align center store initiatives with overall store objectives.</li>
</ul>
</div>Procurement and Vendor Management:
<div>
<ul><li>Develop and execute procurement strategies to source a wide range of center store products, including non-perishable items.</li>
<li>Establish and maintain strong relationships with vendors and suppliers, negotiate favorable terms, and oversee supplier performance.</li>
</ul>
</div>Inventory Management:
<div>
<ul><li>Implement inventory control measures to maintain optimal stock levels and minimize excess or obsolete inventory.</li>
<li>Develop and execute inventory replenishment strategies, monitor stock rotation, and ensure product freshness.</li>
</ul>
</div>Merchandise Assortment:
<div>
<ul><li>Oversee the product assortment within the center store, ensuring alignment with customer preferences and market trends.</li>
<li>Utilize data-driven insights to make decisions regarding product introductions, modifications, and discontinuations.</li>
<li>Oversee Planograms Resets</li>
</ul>
</div>Cost Control:
<div>
<ul><li>Monitor and analyze cost structures, implementing cost-saving initiatives without compromising product quality.</li>
<li>Conduct price benchmarking and analysis to identify opportunities for cost optimization.</li>
</ul>
</div>Team Leadership:
<div>
<ul><li>Lead, mentor, and develop a team of department managers, category buyers, and support staff.</li>
<li>Establish clear goals, foster teamwork, and monitor performance to drive a culture of excellence.</li>
</ul>
</div>Quality Assurance:
<div>
<ul><li>Ensure that center store products meet quality standards and comply with regulations, collaborating with quality control teams as needed.</li>
</ul>
</div>Vendor Negotiations:
<div>
<ul><li>Negotiate pricing, terms, and conditions with suppliers to secure favorable contracts and maximize profitability.</li>
</ul>
</div>Data Analysis and Reporting:
<div>
<ul><li>Utilize data analytics and reporting tools to make informed decisions, track department performance, and identify opportunities for continuous improvement.</li>
<li>Responsible for building, managing and executing department Matrix (Margin/Sales)</li>
</ul>
</div>Qualifications:
<ul>
<li>Bachelor&rsquo;s degree in Business, Retail Management preferred or 10-plus years of experience in a leadership role with increasing responsibilities within the merchandising or vendor-related management field are a plus.</li>
<li>Proven experience in retail center store management, procurement, and vendor relationships in supermarkets.</li>
<li>Strong negotiation and contract management skills.</li>
<li>Analytical mindset with the ability to interpret data and market trends.</li>
<li>Exceptional leadership, communication, and interpersonal skills.</li>
<li>Proficiency in retail software, data analytics, and inventory management tools.</li>
<li>Preferred Bilingual.</li>
</ul>
Physical Demands:
Some lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; and significant fine finger dexterity. Generally, the job requires 70% sitting, 20% walking, and 10% standing. This job is performed in a generally clean and healthy office environment.
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</div>

Director of Center Stores

Jordan's Furniture

Join our growing Ecommerce team as the Director of Ecommerce Solutions & Operations, leading the end-to-end migration of Jordan’s ecommerce platform to Shopify Plus. This is a high-impact, strategic, and hands-on leadership role responsible for modernizing our digital ecosystem, optimizing site performance, and enhancing customer experience. You’ll guide the technical architecture, integrations, and operations needed to create a scalable, best-in-class ecommerce environment.
 
This is a hybrid position located in Dedham, MA.
 
Why you'll love this job: 
<ul>
<li>Impact at Scale – You’ll lead one of the most critical digital transformations in the company, directly shaping the future of how customers experience and shop with us</li>
<li>Culture of Collaboration – Join a company that values innovation, teamwork, and making bold ideas a reality.</li>
<li>Customer-Centric Focus – Your work ensures that customers enjoy a seamless, modern, and engaging online shopping experience.</li>
</ul>
Why you will love Jordan's Furniture: 
<ul>
<li>Stability - The average employee tenure is 12 years!</li>
<li>Culture - We love what we do and we have fun while we do it.</li>
<li>Values - We embody our company's core values and live The J-Way: We Care...Alot; We Dare to Think Differently; We Do the Right Thing and We Make Work Fun.</li>
</ul>
Responsibilities we trust you to perform: 
<ul>
<li>Lead the strategic vision and roadmap for Jordan’s ecommerce replatforming initiative, focused on Shopify Plus implementation and long-term scalability.</li>
<li>Oversee the full lifecycle of the migration—from discovery and planning through go-live and optimization—ensuring data integrity, minimal downtime, and seamless user experience.</li>
<li>Evaluate and manage integrations with key systems (ERP, CRM, OMS, payments, shipping, analytics, and marketing platforms).</li>
<li>Partner cross-functionally with IT, Marketing, UX, and Customer Experience teams to align goals, architecture, and operational workflows.</li>
<li>Direct external development partners and vendors, ensuring timely delivery and technical excellence.</li>
<li>Define and monitor key performance indicators (site speed, conversion rate, SEO ranking, checkout flow, mobile responsiveness).</li>
<li>Develop and maintain a governance framework for platform updates, releases, and testing protocols.</li>
<li>Lead the post-launch optimization strategy—driving continuous improvement in performance, features, and customer engagement.</li>
<li>Champion data-driven decision-making using analytics tools (GA4, Shopify Analytics, etc.).</li>
<li>Ensure secure, compliant, and high-performing digital infrastructure that supports Jordan’s growth.</li>
</ul>
Who you are: 
<ul>
<li>15+ Years total job experience</li>
<li>7+ years of ecommerce operations or solutions architecture experience, with proven leadership in Shopify Plus platform migrations.</li>
</ul>
Strong technical knowledge of ecommerce ecosystems, APIs, data migration, and systems integration.
 <ul>
<li>Demonstrated success leading large-scale digital transformation or replatforming projects.</li>
<li>Hands-on experience with Shopify themes, Liquid, and third-party app ecosystems a plus.</li>
<li>Strong understanding of digital commerce KPIs, conversion rate optimization, and UX principles.</li>
<li>Excellent project management, vendor leadership, and cross-functional collaboration skills.</li>
<li>Bachelor’s degree in Computer Science, Business, Marketing, or a related field.</li>
<li>Certifications in Shopify, Agile, or PMP preferred.</li>
</ul>
Pay Range: $140,000.00 - $175,000.00 year. We share our pay range because transparency matters. This reflects what we reasonably expect to pay for this role based on experience and performance.
 
Jordan's Furniture is an Equal Opportunity Employer.

Director E-Commerce Operations

Van Cleef & Arpels

Are you a good match?You have a proven managerial experience, an entrepreneurial mindset, you are audacious, curious, positive, flexible, organized, and reliable with a passion about sharing your experience to develop and inspire your team.You have amazing communication and interpersonal skills while being results and client-driven to achieve excellence.What are we expecting from you? ResponsibilitiesReporting to the Retail Director, you will be responsible to steer the growth of your boutique in terms of sales, client satisfaction and team development, offering an outstanding in-store experience while embodying Maison values. To that extent you will:Drive business   managing the team along with setting individual objectives and priorities, ensuring boutique targets are achieved notably in terms of sales and client satisfaction;Act as an ambassador   introducing the Maison universe, its history, creations and sources of inspirations, promoting the Maison across local communities;Offer a high level of service   driving customer service activities, making sure we offer an outstanding in-store experience;Develop the team   building a complementary team, coaching team members, following-up improvement, recruiting new profiles, nurturing the team s knowledge and its positive mindset;Run efficient and compliant in-store operations   supervising boutique operations and back-office activities, ensuring policies are respected, growing operational excellence.More than a role . We recruit for a career!By joining Van Cleef &amp; Arpels you will be part of a Maison where employee career development is at the heart of our ambition.Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.The Recruitment ProcessSend your application online.If your profile matches our search, you will be contacted by our Talent Acquisition team for an interview.Along the recruitment process you will meet the Retail Director, Managing Director, and HR Business Partner.

Boutique Manager, Dubai

Tiffany & Co.

<div><div>At Tiffany &amp; Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It&rsquo;s a skill that we&rsquo;ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future.
</div><div><div><div><div>At Tiffany &amp; Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It&rsquo;s a skill that we&rsquo;ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future. 
</div><div><div><div><div><div><div>The Blue Box.
Since 1837, Tiffany &amp; Co. has always been a company of great innovators who are constantly pushing the boundaries of what&rsquo;s possible with design and influencing style.
As our organization continues to grow within the LVMH group, we now have an exciting opportunity for an experienced individual to join our Perth store as a Client Advisor on a full-time basis. 
</div></div></div></div></div></div></div></div></div>Overview
The Operations Manager for Kuwait &amp; Qatar will be responsible for leading Retail Operations across both markets. This role focuses on identifying and implementing process improvements, ensuring compliance with company policies and local regulations, and fostering operational excellence. The Manager will be a decisive and collaborative leader, aiming to maximize the performance of a motivated and engaged team. This position aligns with the Tiffany Global Service Philosophy by building connections, trust, and exceeding expectations.
Key Responsibilities
<ul><li>Retail Operations (30%): Oversee store operations, including stock control, audit compliance, and training for operations staff and leaders. Develop consistent standards, identify improvements, and ensure adherence to policies. Lead price changes, re-classes, and conduct monthly audits.
</li><li>Talent/Line Management (15%): Support and manage direct and dotted-line reports through performance management, coaching, and career development. Foster cross-functional collaboration and build talent pipelines.
</li><li>Third-Party Vendor Management (10%): Manage relationships with delivery companies and other third-party vendors, ensuring service standards are met and addressing any issues.
</li><li>Inventory Management and Movements (25%): Responsible for all aspects of product inventory, including physical inventory, price changes, and purchase order management. Oversee merchandise movement (inbound/outbound, international/local), customs, and hallmarking. Analyze merchandise flow and ensure stock accuracy.
</li><li>Store Openings and Local Events (10%): Coordinate new store openings, closures, refurbishments, and local events, ensuring timely and safe execution, stock management, security, and health &amp; safety compliance.
</li><li>Financial Management (5%): Partner with the Regional Director and Finance Director to plan and manage Retail Operations expenses for Kuwait/Qatar, providing reporting and analysis.
</li><li>IT Support Coordination (5%): Liaise with Regional IT teams for local retail and office support, including hardware procurement and system setups.
</li></ul>Qualifications: Required:
<ul><li>Strong business acumen, management, and organizational skills.
</li><li>Acute attention to detail.
</li><li>Strong written and verbal communication skills in English (near fluent).
</li><li>Proficiency in Microsoft Office (Outlook, Excel, Word).
</li><li>Previous 'Line Management' experience.
</li></ul>Preferred:
<ul><li>Knowledge of JD Edwards software/RF.
</li><li>Familiarity with local import/export regulations and processes.
</li><li>Retail industry experience.
</li><li>Microsoft Proficient.</li></ul></div>

Operations Manager - Kuwait & Qatar

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