director of retail operations

<div>
 
 
 C2i
 
 is a forward-thinking holding company redefining the future of Hospitality, Retail, and Lifestyle destinations. Through innovation, strategic partnerships, and purpose-driven initiatives, we develop vibrant communities and pioneering concepts that include co-working, retail, and fine-dining ventures.
 
 
 
 
 
 We are seeking a dynamic
 
 Director of Operations (Hospitality &amp; Retail)
 
 to lead the launch readiness and operational execution of new retail and F&amp;B concepts across our growing portfolio.
 
 
 
 
 
 
 Job Brief:
 
 
 
 The
 
 Director of Operations (Hospitality &amp; Retail)
 
 leads the pre-opening, operational readiness and execution for new retail and restaurant units within the C2i portfolio. This role is responsible for translating design and project delivery milestones into full operational launch readiness, overseeing systems, supply chain, recruitment and training, SOP rollouts, vendor integration, marketing operations, and opening execution. The Director works closely with project delivery teams, brand owners, developers, and internal leadership to ensure every opening achieves the brand&rsquo;s performance standards, guest experience expectations, and operational integrity.
 
 
 
 
 
 
 Key Roles &amp; Responsibilities:
 
 
 <ul>
 <li>
 Develop and maintain the operational critical path (pre‑opening operations workstream), including dependencies, readiness gates, contingency plans, and milestone tracking.
 </li>
 <li>
 Translate project and design handovers into actionable operational launch plans ensuring smooth transitions from construction to operations.
 </li>
 <li>
 Oversee systems setup, user acceptance testing, and go‑live readiness for POS, ERP, payment, inventory, and IT network systems.
 </li>
 <li>
 Coordinate supply chain and vendor readiness: SKU setup, par levels, logistics scheduling, and vendor SLA alignment for pre‑opening stock deliveries.
 </li>
 <li>
 Validate brand and operational standards including menu readiness, service sequences, uniforms, guest journey flow, and back‑of‑house operations.
 </li>
 <li>
 Lead pre‑opening recruitment, onboarding, SOP rollout, and training; conduct simulation runs and manage soft opening activities.
 </li>
 <li>
 Supervise the operational aspects of pre‑opening marketing and brand activation events to ensure readiness of on‑site teams and seamless guest experience.
 </li>
 <li>
 Establish post‑opening stabilization processes (Day+1, Day+7, Day+30), including feedback loops, performance reviews, and operational refinements.
 </li>
 <li>
 Conduct weekly readiness review meetings with project delivery, brand, and developer stakeholders, identifying risks, issues, and decision points.
 </li>
 <li>
 Act as the operations lead in executive and project steering committees, providing updates, dashboards, and recommendations to the CEO.
 </li>
 </ul>
 
 
 
 
 
 Stakeholder Management &amp; Relationships:
 
 
 <ul>
 <li>
 Acts as the primary operational liaison with project delivery teams ensuring alignment between construction deliverables and operational needs.
 </li>
 <li>
 Partners with brand owners to localize operational and brand standards in compliance with GCC and UAE market requirements.
 </li>
 <li>
 Interfaces with developers and landlords to ensure operational infrastructure, services, and utilities meet opening-day standards.
 </li>
 <li>
 Provides C2i executive leadership with risk assessments, readiness dashboards, and reports to support strategic decisions.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Hospitality management, Business Administration, or a related discipline (Master&rsquo;s preferred).
 </li>
 <li>
 10&ndash;15 years of progressive operations experience within F&amp;B, retail, or hospitality environments, including direct pre‑opening leadership of multi‑unit portfolios.
 </li>
 <li>
 Strong track record of pre‑opening experience within the GCC; Abu Dhabi or wider UAE experience highly preferred.
 </li>
 <li>
 Proven expertise in operational systems rollout (POS/ERP), supply chain coordination, vendor management, SOP implementation, and training program execution.
 </li>
 <li>
 Advanced proficiency in MS Project, Smartsheet, or Excel for critical path tracking and reporting.
 </li>
 <li>
 Exceptional stakeholder management and communication skills across diverse, cross‑functional teams.
 </li>
 </ul>
 
 
</div>

Director of Operations (Hospitality & Retail)

Apparel Group

<div>
 
 Job Description
 
 
 
 
 Objective:
 
 
 
 This position is responsible for driving revenue growth by implementing retail SOPs, enhancing customer experience, and ensuring operational excellence across stores. It also oversees staffing, training, and team performance while representing the brand through effective leadership and service standards.
 
 
 
 Key Responsibility:
 
 
 
 Sales and profitability:
 
 
 <ul>
 <li>
 Achieve quantitative measures of performance in the following areas: Units per transaction, Average transaction value, sales per month, sales per square feet, sales turnover, shrinkage control, increase in conversion percentage
 </li>
 <li>
 Set store sales target to maximize the sales and profitability
 </li>
 <li>
 Guide Area Managers and Stores Managers to maximize productivity in stores through effective utilization of the available resources
 </li>
 <li>
 Effective management of the operational costs, reduction in operational costs by automation
 </li>
 <li>
 Adhere and enforce Company SOP, Policies and procedures; loss prevention audit guidelines in all the stores. Also monitor the measures to ensure compliance by all the employees
 </li>
 <li>
 Oversea the implementation and execution of the Visual Merchandising guidelines are followed at all the stores at all times
 </li>
 <li>
 Recruit and train the staff on sales techniques, customer service, teamwork, and other etiquettes as per the company and brand requirements
 </li>
 <li>
 Evaluate the performance of the employees annually and promote open lines of communication through coaching and motivation
 </li>
 <li>
 Interpret and make decision on operations and visual standards based on store and client&rsquo;s needs
 
 
 </li>
 </ul>
 Employee development:
 
 
 <ul>
 <li>
 Identify store training and development needs in conjunction with the Brand General Manager and training department
 </li>
 <li>
 Formulate a succession plan, in conjunction with the Brand General Manager
 </li>
 <li>
 Set KPI&rsquo;s and KRA&rsquo;s for direct subordinates and conduct performance appraisal and feedback
 </li>
 <li>
 Involve in the selection and recruitment of the operational staff, when required
 </li>
 <li>
 Ensure technical and behavioral proficiency of staff through appropriate Learning and Development initiatives
 
 
 </li>
 </ul>
 Communication:
 
 
 <ul>
 <li>
 Conduct regional sales and operations meetings on regular basis
 </li>
 <li>
 Provide frequent feedback to the Area Managers and Store Managers on their performances, in relation to company's performance
 </li>
 <li>
 Ensure brand participation in loyalty program &lsquo;Club Apparel&rsquo;
 </li>
 <li>
 Weekly meeting with GM and Sr. Management to discuss business plan V/s Achievements and improvement areas
 
 
 </li>
 </ul>
 Stock Management:
 
 
 <ul>
 <li>
 Monitor store inventory in consultation with Brand General Manager and Brand Managers
 </li>
 <li>
 Promote a proactive relationship between GM, Area Manager, Brand Manager, Store Manager and the Buyers/Planners thereby maximizing sales
 </li>
 <li>
 Monitor slow-moving and outdated stock, in consultation with Brand Managers
 </li>
 <li>
 Ensure stock security measures are effectively managed by Store Managers
 
 
 </li>
 </ul>
 Store design and projects Management:
 
 
 <ul>
 <li>
 Involve in the design and layout process of the new store projects.
 </li>
 <li>
 Design a "New Store Schedule' prior to commencement of design process.
 </li>
 <li>
 Provide guidance to concept Architect during the design and implementation process.
 </li>
 <li>
 Conduct regular Project update meetings with the Projects team.
 </li>
 <li>
 Provide guidance and support to territory during set-up and merchandising phase.
 
 
 </li>
 </ul>
 Miscellaneous:
 
 
 <ul>
 <li>
 Ensure enhanced brand visibility and provide inputs for marketing and brand awareness.
 </li>
 <li>
 Handling legal responsibilities related to store management/store opening/planning.
 
 
 </li>
 </ul>
 
 Desired Experience:
 
 
 
 <ul>
 <li>
 6&ndash;8 years of progressive experience in retail operations or business management, with at least 3 years in a managerial role.
 </li>
 <li>
 Proven experience in managing large retail teams and driving sales across multiple store formats.
 </li>
 <li>
 Strong understanding of retail KPIs, customer experience, team leadership, and operational efficiency.
 </li>
 <li>
 Bachelor's degree in Business Administration, Retail Management, or a related field.
 </li>
 </ul>
</div>

Manager - Retail Operations

Parker Connect

AVP - Retail Operations We are currently looking for an experienced and performance-driven Assistant Vice President (AVP) - Retail Operations to lead and streamline retail division in the furniture industry. The ideal candidate will be responsible for overseeing the day-to-day operations of all furniture outlets, ensuring the highest standards in sales execution, customer experience, merchandising, and team leadership. This role involves strategic planning, execution of operational initiatives, financial oversight, and people management, with a strong focus on driving profitability and operational efficiency.<img src="https://www.jobg8.com/Tracking.aspx?n5tSDoUM%2b4bueasZYJLj%2fbWwpscRWbMvj" width="0" height="0" />

AVP - Retail Operations

R.A.& Co.

Job Title: Internal Audit Executive &ndash; Retail OperationsLocation: Head Office (Karachi) Job Type: Full-timeAbout the Role:We are looking for a detail-oriented and proactive Internal Audit Executive to join our Internal Audit team. The ideal candidate must have hands-on experience in retail outlet audits and factory audits, with strong analytical skills and a solid understanding of internal controls, compliance, and operational processes.Key Responsibilities:<ul><li>Conduct internal audits of retail outlets, warehouses, and factory operations, ensuring compliance with company policies and procedures.</li><li>Perform inventory audits, cash handling verification, and process audits to identify control weaknesses and operational risks.</li><li>Review store-level transactions, sales reconciliations, and stock management practices to ensure accuracy and transparency.</li><li>Evaluate the effectiveness of internal controls and recommend process improvements.</li><li>Prepare detailed audit reports highlighting findings, root causes, and actionable recommendations.</li><li>Follow up on audit observations to ensure timely implementation of corrective actions.</li><li>Assist the Manager Internal Audit in executing the annual audit plan and performing special assignments when required.</li></ul>Qualification &amp; Experience:<ul><li>CMA / ACCA (Part Qualified or Qualified).</li><li>2&ndash;3 years of experience in internal auditing, preferably in retail operations or FMCG.</li><li>Strong understanding of auditing standards, risk assessment, and internal control frameworks.</li><li>Proficiency in MS Excel and ERP systems.</li><li>Excellent analytical, communication, and reporting skills.</li></ul>Why Join Us:Job Type: Full-timePay: Rs70,000.00 per monthWork Location: In person

Internal Audit Executive -Retail Operations

Genius HRTech Limited

<div>
 
 
 Job Responsibilities: Luxury Retail Business Operations Leader (Business Head)
 
 
 
 
 Location:
 
 Riyadh, Saudi Arabia (with regular travel across the Kingdom)
 
 <ul>
 <li>
 Experience of managing 150-200 M Retail business &ndash; with 20-40 retail stores is a must.
 </li>
 <li>
 P&amp;L / Financials / Revenue and other functional experience is a must too
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Operational Leadership
 
 
 <ul>
 <li>
 Lead and oversee the day-to-day retail operations across all stores within the Kingdom, ensuring consistent execution of brand and service standards.
 </li>
 <li>
 Monitor and drive store performance metrics including sales, footfall, conversion, ATV, UPT, and shrinkage.
 </li>
 <li>
 Develop and implement SOPs to streamline and standardize operational practices across the network.
 </li>
 <li>
 Maintain store compliance with company policies, visual merchandising standards, and hygiene/housekeeping norms.
 </li>
 </ul>
 
 
 Team Management &amp; Development
 
 
 <ul>
 <li>
 Build and manage a strong retail team, fostering a culture of discipline, punctuality, and performance.
 </li>
 <li>
 Lead recruitment, training, and onboarding of retail staff across all levels.
 </li>
 <li>
 Implement motivation, rewards, recognition, and incentive programs to boost team engagement and productivity.
 </li>
 <li>
 Evaluate team performance and provide regular coaching, feedback, and development plans.
 </li>
 </ul>
 
 
 Strategic Alignment &amp; Collaboration
 
 
 <ul>
 <li>
 Work closely with Category, Supply Chain, and Marketing teams to ensure unified execution of commercial and promotional strategies.
 </li>
 <li>
 Align weekly goals and priorities across functions to maximize impact and agility on the shop floor.
 </li>
 <li>
 Drive alignment between demand planning, stock availability, and in-store execution.
 </li>
 </ul>
 
 
 Business &amp; Financial Acumen
 
 
 <ul>
 <li>
 Analyze store-level performance data and drive actionable insights to improve profitability and productivity.
 </li>
 <li>
 Set and manage store budgets, P&amp;L targets, and cost optimization plans.
 </li>
 <li>
 Use KPIs and dashboards to track progress against business goals and identify improvement areas.
 </li>
 </ul>
 
 
 Customer Experience &amp; Brand Standards
 
 
 <ul>
 <li>
 Ensure exceptional customer service standards are consistently delivered across all stores.
 </li>
 <li>
 Monitor customer feedback and take corrective actions to enhance satisfaction and loyalty.
 </li>
 <li>
 Lead store audits and mystery shopping programs to maintain high operational standards.
 </li>
 </ul>
 
 
 Expansion &amp; Growth
 
 
 <ul>
 <li>
 Support new store openings, relocations, and renovations in line with business strategy and timelines.
 </li>
 <li>
 Contribute to retail network planning by evaluating performance of existing stores and identifying new opportunities.
 </li>
 </ul>
 
 
</div>

Luxury Retail Business Operations Leader (Business Head)

Hilton

<div>Director of Operations - Waldorf Astoria Doha Lusail
The Director of Operations at Waldorf Astoria Doha Lusail oversees hotel operations to ensure all departments achieve revenue goals and deliver exceptional guest satisfaction. 
What will I be doing? 
As Director of Operations, you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul><li>
Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)</li><li>
Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals</li><li>
Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded</li><li>
Respond to audits that are completed by the company to ensure continual improvement is achieved</li><li>
Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations</li><li>
Comply and exceed hotel and company Service Standards</li><li>
Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action</li><li>
Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company</li><li>
Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction</li><li>
Hold regular briefings and communication meetings with the HOD team</li></ul>
What are we looking for? 
A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possesss the following qualifications, attitude, behaviours, skills, and values that follow:<ul><li>
A degree or diploma in Hotel Management or equivalent</li><li>
Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management</li><li>
Experience in managing budgets, revenue proposals and forecasting results</li><li>
In-depth knowledge of the hotel / leisure / service sector</li><li>
Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets</li><li>
Accountable and resilient</li><li>
Ability to work under pressure</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Knowledge of the hotel property management systems</li><li>
Previous experience in the same or similar role</li></ul> 
What is it like working for Hilton?
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World&rsquo;s Best Workplaces.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members&rsquo; unique perspectives and voices&mdash;along with those of our Guests, Owners, Suppliers, and Partners&mdash;to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it&rsquo;s like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div>

Director of Operations - Waldorf Astoria Doha Lusail

Sam's Club

<div><h2 class="jobSectionHeader">Position Summary...</h2>
Are you ready to lead innovation for one of the most member-loved brands in retail? As Director of Product Development for Member&rsquo;s Mark Consumables and Health and welless and , you&rsquo;ll guide a high-performing team to create exceptional products that delight our members and drive sustainable growth. You&rsquo;ll collaborate across merchandising, suppliers, and technical teams to shape strategy, influence outcomes, and bring bold ideas to life. If you&rsquo;re a visionary leader with a competitive edge, analytical mindset, and passion for product excellence&mdash;this is your opportunity to make a lasting impact. Location: Bentonville, Ar
 
This position does not support immigration-related employment benefits 
 
Requirements for Role: 
Educational background in applicable technical area of expertise: Chemistry, Pharmacy, Chemical Engineering, Biology, Biochemistry, etc.<h2 class="jobSectionHeader">
What you'll do...</h2>
What you'll do... 
As a Director in Private Brands Product Development, you will lead a team of product developers that work cross-functionally across the merchandising organization to develop a cohesive member strategy and create new items that will delight our Member. You will manage key performance metrics that drive sustainable growth, develop robust partnerships with merchants and suppliers, and use vision and creativity to positively impact the member experience with the Member&rsquo;s Mark brand.
You know your member and supplier needs better than anyone else and are constantly thinking about what is next for your business. Success in this role requires tenacity, an analytical mindset, influence, and a competitive spirit. You&rsquo;ll use your executive presence to work with merchants and suppliers at all levels and navigate interesting, complex challenges.
You&rsquo;ll make an impact by&hellip;<ul><li>
Provides overall direction for team by analyzing business objectives and member needs; developing, communicating, building support for, and implementing business strategies, plans, and practices; analyzing costs and forecasts and incorporating them into business plans; determining and supporting resource requirements; evaluating operational processes; measuring outcomes to ensure desired results; identifying and capitalizing on improvement opportunities; promoting a member-first environment; and demonstrating adaptability and sponsoring continuous learning.</li><li>
Leads the implementation of cross-organizational Private Brands initiatives that impact operational efficiency and member experience. Communicates strategic initiatives by influencing and collaborating with cross functional teams; gathering knowledge from relevant sources; analyzing the potential return on investment; developing assessments of key opportunities; documenting project scopes; developing long-range plans and project timelines; and providing updates and progress reports to senior leaders.</li><li>
Oversees the development of product specifications and supplier alignment through the product lifecycle to ensure member needs are met through new item development.</li><li>
Collaborates with internal and external partners to determine product needs, conducting industry benchmarking, resolve issues, and ensure alignment.</li><li>
Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting, selecting, and developing talent; supporting mentorship, workforce development, and succession planning; and leveraging the capabilities of new and existing talent.</li><li>
Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices; developing consequences for violations or non-compliance; and supporting the Open Door Policy.</li></ul>
You&rsquo;ll sweep us off our feet if&hellip;<ul><li>
You are confident in your ability to lead a team that seeks member-centric solutions and strategies to achieve Member&rsquo;s Mark brand objectives.</li><li>
You enjoy creating a positive team environment while leading and developing others to unlock their full potential.</li><li>
You are an entrepreneur and enjoy developing your own solutions to challenges.</li><li>
You are data savvy: you can analyze performance, understand trends, and translate results into strategies.</li><li>
You are tenacious, dedicated and thrive working with ownership, autonomy, and a healthy dose of competition!</li><li>
You have experience in the following areas: Experience leading product development teams in CPG and formulated drug industries, Research and Development experience, Experience leading technical teams, FDA experience
</li></ul>Requirement for Role:
Educational background in applicable technical area of expertise: Chemistry, Pharmacy, Chemical Engineering, Biology, Biochemistry, etc.
Masters Preferred
Area of Responsibility: Pet, Paper, Tabletop, Baby, Health and Beauty Aids, Laundry and Household Cleaners, Pharmacy and OTC Drug (subject to change based on needs of the business)
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
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Minimum Qualifications...</h2>
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Bachelor&rsquo;s degree in Business, Supply Chain, Engineering, Technology, or related field and 4 years experience in project management OR 6 
years experience in project management, process engineering, or related field. 
Five years experience leading cross functional teams.<h2 class="jobSectionHeader">
Preferred Qualifications...</h2>
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Leading Walmart project teams to solve problems in Engineering, Information Systems, Supply Chain, Merchandising or Sourcing. Job Description Director, Product Development and Sourcing Published On, Managing multiple projects in a matrix organization, Retail, Imports or Sourcing
Masters: International Business<h2 class="jobSectionHeader">
Primary Location...</h2>
2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.</div>

Director, Product Development And Sourcing-Consumables and Health and Wellness-Sam's Club

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