customer service - english Jobs in Turkey Jobs In Izmir

customer service - english

customer service - german Jobs in Turkey Jobs In Izmir

customer service - german

dutch customer support specialist in turkey Jobs in Turkey Jobs In Izmir

dutch customer support specialist in turkey

thuisondersteuning: klantenservice specialist voor streaming - nederlandstalig Jobs in Turkey Jobs In Izmir

thuisondersteuning: klantenservice specialist voor streaming - nederlandstalig

zaktan çalışma: e-ticaret müşteri deneyimi temsilcisi (hollandaca) Jobs in Turkey Jobs In Izmir

zaktan çalışma: e-ticaret müşteri deneyimi temsilcisi (hollandaca)

dutch customer support specialist

BlueView Talent

<div>
 <strong>
  Launch Your Career in Lively Turkey!
  <br/>
  <br/>
 </strong>
 Start an exciting new chapter in a country known for its rich heritage, vibrant culture, and stunning landscapes. Whether you&rsquo;re drawn to the fast-paced spirit of Istanbul, the calm of the seaside, or iconic historical sites, Turkey offers an inspiring setting to grow your customer support career while enjoying a remarkable blend of old and new.
 <br/>
 <br/>
 <strong>
  About the Role:
  <br/>
  <br/>
 </strong>
 As a Customer Support Specialist, you&rsquo;ll be the main contact for customers, delivering outstanding assistance with empathy, professionalism, and clear communication. Your patience, people skills, and problem-solving approach will ensure each customer receives efficient, reliable, and positive support.
 <br/>
 <br/>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Support customers through phone, email, and chat, answering questions, resolving concerns, and providing high-quality service
  </li>
  <li>
   Share accurate and trustworthy information about products and services
  </li>
  <li>
   Assist with account changes, basic technical troubleshooting, and customer requests in a timely manner
  </li>
  <li>
   Maintain thorough, well-organized records of all customer interactions to ensure consistent service standards
  </li>
  <li>
   Stay informed about company policies, product updates, and internal guidelines to give dependable support
  </li>
  <li>
   Work closely with teammates, exchange knowledge, and suggest improvements to strengthen processes and customer satisfaction
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level)
  </li>
  <li>
   Eligibility: EU citizenship or valid Turkish residency card
  </li>
  <li>
   Skills: Strong analytical, creative, and communication abilities
  </li>
  <li>
   Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive Salary: Based on your experience and skills
  </li>
  <li>
   Performance Bonuses: Rewards for outstanding service
  </li>
  <li>
   Comprehensive Insurance: Health and life coverage for your well-being
  </li>
  <li>
   Meal Allowance: Support for daily meals
  </li>
  <li>
   Remote Work: Enjoy the flexibility of working from home
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Ready to turn travel dreams into reality? Apply today and kickstart your career in the exciting world of travel!
</div>


Dutch Customer Support Specialist in Turkey

JoB Training & Coaching

<div>
 <em>
  Ben jij gepassioneerd over entertainment en klaar om onze internationale klanten de beste service te bieden? Werk vanuit huis en groei mee met een toonaangevend streamingplatform!
  <br/>
  <br/>
 </em>
 <strong>
  Stellenbeschreibung (Nederlandse Versie)
  <br/>
  <br/>
 </strong>
 Wij zoeken een enthousiaste en servicegerichte Customer Service Specialist om ons team te versterken. In deze functie ondersteun je klanten van een populair streaming- en entertainmentplatform met vragen over hun abonnementen, facturatie, technische problemen en het gebruik van de dienst. Je bent het eerste aanspreekpunt en zorgt ervoor dat elke klant een magische ervaring heeft.
 <br/>
 <br/>
 <strong>
  Uw verantwoordelijkheden:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Beantwoorden van inkomende vragen van klanten via telefoon, chat en e-mail in het Nederlands en de arbeidstaal.
  </li>
  <li>
   Oplossen van problemen met betrekking tot accounttoegang, facturering, technische connectiviteit en content afspelen.
  </li>
  <li>
   Grondige en nauwkeurige documentatie van alle klantinteracties in het CRM-systeem.
  </li>
  <li>
   Behouden van een hoge klanttevredenheid en het overtreffen van de kwaliteitsnormen.
  </li>
  <li>
   Beheer van shifts en planningen die &eacute;&eacute;n maand van tevoren worden gedeeld.
  </li>
  <li>
   Actief bijdragen aan een positieve teamomgeving en het delen van best practices.
  </li>
  <li>
   Nauwkeurige opvolging van alle processen en beleid van het project.
  </li>
  <li>
   Effectief omgaan met ad-hoc verzoeken en escalaties.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Wij vragen:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Uitstekende beheersing van het Nederlands (moedertaalniveau of vloeiend C2) en de arbeidstaal (minimaal B2).
  </li>
  <li>
   Sterke communicatieve en interpersoonlijke vaardigheden.
  </li>
  <li>
   Aantoonbare ervaring in klantenservice, bij voorkeur in een digitale of technische omgeving.
  </li>
  <li>
   Affiniteit met streamingdiensten en entertainment is een pr&eacute;.
  </li>
  <li>
   Probleemoplossend vermogen en een proactieve houding.
  </li>
  <li>
   Comfortabel met het werken in een ploegensysteem en flexibele uren.
  </li>
  <li>
   In staat om onafhankelijk en effici&euml;nt vanuit huis te werken.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Arbeidsvoorwaarden:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Locatie: Volledige Remote-werk (Home-Office) in de Turkije.
  </li>
  <li>
   Werktijden: Fulltime positie met shifts tussen 11:00 en 20:00 uur (schuift 1 uur naar voren tijdens zomertijd).
  </li>
  <li>
   Vrije Tijd: Twee variabele vrije dagen per week. Vrijheidsverzoeken worden goedgekeurd voor ongeveer 20% van de tijd, mits ze minstens een maand van tevoren worden ingediend.
  </li>
  <li>
   Voordelen: Naast een competitief basissalaris, een maandelijkse bonus en een kwaliteitsbonus op basis van prestaties. Uitgebreide gezondheidsverzekering inbegrepen.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Description (English Version)
  <br/>
  <br/>
 </strong>
 We are looking for an enthusiastic and service-oriented Customer Service Specialist to join our team, supporting customers of a globally recognized streaming and entertainment platform. In this remote role, you will be the primary point of contact for users, assisting them with subscription inquiries, billing issues, technical troubleshooting, and general platform usage. Your mission is to deliver a consistently excellent and positive customer experience.
 <br/>
 <br/>
 <strong>
  Your Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Handle inbound customer contacts via phone, chat, and email in Dutch and the working language.
  </li>
  <li>
   Efficiently resolve issues related to account access, payment methods, technical connectivity, and content playback.
  </li>
  <li>
   Ensure accurate and detailed documentation of all customer interactions within the CRM system.
  </li>
  <li>
   Maintain high levels of customer satisfaction, consistently meeting or exceeding quality assurance standards.
  </li>
  <li>
   Work according to pre-shared monthly shifts, with schedules released one month in advance.
  </li>
  <li>
   Actively contribute to a positive, supportive team environment.
  </li>
  <li>
   Strictly adhere to all company and project processes and policies.
  </li>
  <li>
   Manage scheduled breaks (75 minutes total per day) effectively.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Are Looking For:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Exceptional fluency in Dutch (Native/C2) and proficiency in the working language (B2 minimum).
  </li>
  <li>
   Strong verbal and written communication and interpersonal skills.
  </li>
  <li>
   Previous experience in a customer service role, preferably in a digital, streaming, or tech-support capacity.
  </li>
  <li>
   A passion for entertainment and a deep understanding of customer needs.
  </li>
  <li>
   Strong problem-solving skills and a proactive, resourceful attitude.
  </li>
  <li>
   Comfortable working within a structured shift system and flexible hours.
  </li>
  <li>
   Ability to work independently and maintain high productivity in a remote setting.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Working Conditions:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Location: Fully Remote (Home-Office) position based in Turkey.
  </li>
  <li>
   Working Hours: Full-time position, with shifts generally running 11:00 20:00 (shifts forward one hour during daylight saving time).
  </li>
  <li>
   Time Off: Two variable days off per week. Time-off requests are approved for approximately 20% of the time, provided they are submitted at least one month ahead.
  </li>
  <li>
   Benefits: Competitive base salary, monthly bonus, and a quality bonus. Comprehensive Private Health Insurance is included.
   <br/>
  </li>
 </ul>
</div>


Thuisondersteuning: Klantenservice Specialist voor Streaming - Nederlandstalig

Tetra Pak

<div></div><div><div><div><div><div><h1 class="jobSectionHeader"><b>Title: </b><b>WCM Specialist
</b></h1></div></div></div></div><div><div><div><div>Location:
Izmir, TR<br>
</div></div></div></div><p></p><div><div><div><div><p><i>At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good &ndash; protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.</i></p>
<p><i>
And we need people like you to make it happen.</i></p>
<p><b><i>
We empower you to reach your potential with opportunities to make an impact to be proud of &ndash; for food, people and the planet.</i></b></p><p></p><div><div><div><h2 class="jobSectionHeader"><b><br>
Job Summary</b></h2>
</div><div><p>
We are committed to make continuous process improvement part of our culture, with customer satisfaction as the primary driver of all our improvement processes. World Class Manufacturing (WCM) is the main enabler for achieving sustainable results for Tetra Pak through continuous improvement and loss eradication. For this purpose, we are looking for a WCM Specialist to support the achievement of overall process and factory Key Performance Indicators (KPIs).</p></div></div><div><div><h2 class="jobSectionHeader"><b>
What you will do</b></h2>
</div><div><div><ul><li>Work with and support the WCM manager and Steering Committee to achieve the organisation&rsquo;s KPIs through WCM methodology application</li></ul>
<ul><li>Be the ambassador of WCM methodologies and analysis tools within the factory</li></ul>
<ul><li>Encourage and guide people to embrace a transformative mindset and drive meaningful change</li></ul>
<ul><li>Foster motivation and engagement in WCM activities through a positive and proactive approach</li></ul>
<ul><li>Provide structured support to pillars and teams in defining and spreading WCM standards and best practices</li></ul>
<ul><li>Train and mentor team leaders and members on WCM tools and techniques to build internal capabilities</li></ul>
<ul><li>Coordinate WCM promotion and engagement events, including preparation for audits</li></ul>
</div></div></div><div><div><h2 class="jobSectionHeader"><b>We believe you have</b></h2>
</div><div><ul><li>At least 2-3 years&rsquo; experience in production/quality area.</li>
<li>Strong background in WCM methodologies and tools.</li>
<li>Experience in conducting improvement audits and driving compliance with operational standards is preferred.</li>
<li>Excellent communication, analytical, and problem-solving skills.</li>
<li>Fluent in written and spoken communication in English</li>
</ul></div></div></div><p><b>
We Offer You</b></p>
<ul>
<li>A variety of exciting challenges with ample opportunities for development and training in a truly global landscape</li>
<li>A culture that pioneers a spirit of innovation where our industry experts drive visible results</li>
<li>An equal opportunity employment experience that values diversity and inclusion</li>
<li>Market competitive compensation and benefits with flexible working arrangements</li></ul><br>
<p></p>
<p><b>
Apply Now</b></p>
<p>
If you are inspired to be part of our promise to protect what&rsquo;s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/.</p>
<p>
This job posting expires on<b> </b><b>3rd December,2025</b>.</p><br>
<p></p>
<p><i>
Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.</i></p></div></div></div></div></div><p></p>

WCM Specialist

Assistant App

<div>
 Assistant App is a fast-growing technology company operating with a squad-based structure. We are looking for an
 <strong>
  HR Specialist/Junior Specialist
 </strong>
 to help us strengthen our talent acquisition processes, support workforce planning, and enhance the overall employee experience as our team continues to scale.
 <br/>
 <br/>
 <strong>
  <strong>
   Responsibilities
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Support workforce planning and conduct hiring needs analysis.
  </li>
  <li>
   Manage end-to-end recruitment processes (job postings, sourcing, interviews, offers, onboarding).
  </li>
  <li>
   Develop and improve HR policies and procedures (leave management, birthday leave, remote work, performance &amp; disciplinary processes, etc.).
  </li>
  <li>
   Organize performance evaluation cycles and provide guidance to managers.
  </li>
  <li>
   Create and implement employee engagement and retention initiatives.
  </li>
  <li>
   Coordinate documentation and communication related to payroll and benefits.
  </li>
  <li>
   Lead offboarding processes, including exit interviews.
  </li>
  <li>
   Prepare and support company documentation (visa letters, official documents, internal guidelines).
  </li>
  <li>
   Handle daily HR operations and reporting.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Qualifications
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   HR experience in tech companies or fast-paced environments is a strong plus
  </li>
  <li>
   Minimum 1 year of experience in recruitment and HR operations.
  </li>
  <li>
   Knowledge of Labor Law, SGK procedures and leave management.
  </li>
  <li>
   Excellent communication skills and a strong ability to represent the company to both candidates and employees.
  </li>
  <li>
   Proactive, solution-oriented, and highly organized.
  </li>
  <li>
   Proficient in MS Office and digital HR tools.
  </li>
  <li>
   Good command of written and reading English.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   What We Offer
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   A rapidly growing, product-focused tech environment.
  </li>
  <li>
   Young, dynamic, and supportive team culture.
  </li>
  <li>
   Modern squad-based organization model.
  </li>
  <li>
   Flexible working practices, and growth opportunities.
  </li>
 </ul>
</div>


HR Specialist/Junior Specialist

Siemens

<div>
 <strong>
  What are my responsibilities?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Generate leads and business opportunities from Local Panel Builders, OEMs, and Electrical Contractors in the assigned region (&Idot;zmir, Manisa, Ayd&inodot;n, Mu&gbreve;la).
  </li>
  <li>
   Achieve personal sales targets for Electrical Products.
  </li>
  <li>
   Act as the technical and commercial face of Siemens EP portfolio (mainly low voltage and control products).
  </li>
  <li>
   Define customer value propositions and ensure customer satisfaction through regular visits.
  </li>
  <li>
   Build and maintain strong relationships with key customers and stakeholders.
  </li>
  <li>
   Manage the sales pipeline, prepare offers, negotiate, and close deals.
  </li>
  <li>
   Collaborate with internal teams to align on strategies and report sales performance.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You Need To Make Real What Matters.
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   University degree in Electrical Engineering &amp; Electrical and Electronic Engineering
  </li>
  <li>
   4+ years Sales experience in the related area.
  </li>
  <li>
   Fluent English in speaking and writing.
  </li>
  <li>
   Advanced in MS Office applications.
  </li>
  <li>
   Result orientation with strong analytical thinking.
  </li>
  <li>
   Team player and customer focused with good interpersonal skills.
  </li>
  <li>
   Good understanding of the low voltage product &amp; system market and technologies.
  </li>
  <li>
   Define goals for expanding and nurturing a set of accounts, develop strategies, plan customer interactions, and conduct reviews to track progress
  </li>
  <li>
   Manage the opportunity pipeline, build relationships with new customers, evaluate customer requirements, and analyze financial status. Ensure information on the pipeline is communicated to portfolio stakeholders (e.g., Business Units, Specialist Team)
  </li>
  <li>
   Conduct regular visits to client locations to understand their needs, provide support, and ensure satisfaction. Foster relationships, drive engagement, and ensure alignment with sales objectives, including collaboration with C-level executives.
  </li>
  <li>
   Wide ranging commercial and contractual experience.
  </li>
  <li>
   Track record of excellent communications &amp; influencing skills.
  </li>
  <li>
   Plan and modify product configurations to meet customer needs.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Speak up Culture
  </li>
  <li>
   Respectful Workplace
  </li>
  <li>
   Being part of a global work environment
  </li>
  <li>
   Attractive remuneration package
  </li>
  <li>
   Excellent recognition tools providing spot awards
  </li>
  <li>
   Learning &amp; Development opportunities for both personal and professional growth
  </li>
  <li>
   Leave days for parents and a variety of flexible working models that allow time off for yourself and your family
  </li>
  <li>
   Creche allowance for mothers
  </li>
  <li>
   Share matching programs to become a shareholder of Siemens AG
  </li>
  <li>
   Remote working and remote living flexibility only for relevant positions
  </li>
  <li>
   Find more benefits here
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  Individual benefits are adapted to meet local legal regulations, the requirements of different job profiles, locations, and individual preferences.
  <br/>
  <br/>
 </em>
 &ldquo;At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow&lsquo;s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds&rdquo;
 <br/>
 <br/>
 As Siemens we believe physical barriers are not related to potential. Only the potential matters to us. Therefore, we look forward to receive applications of candidates with physical barriers and chronic illnesses. We support healthy relationships between candidates with barriers and their colleagues because we believe we can create differences together.
 <br/>
 <br/>
 Siemens is dedicated to quality, equality, and valuating diversity and we welcome applications that reflect the diversity of the communities within which we work.
 <br/>
 <br/>
 We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of you ability as we will use the data to review your suitability to the role.
 <br/>
 <br/>
 Please find more information from our web site:
 <br/>
 <br/>
 https://new.siemens.com/tr/tr.html
 <br/>
 <br/>
 Contact
 <br/>
 <br/>
 IF you need more information please don't hesitate to contact us.
 <br/>
 <br/>
 +90 216 459 20 00
 <br/>
 <br/>
 https://new.siemens.com/tr/tr/genel/iletisim.html
 <br/>
 <br/>
 insanorganizasyon.tr@siemens.com
 <br/>
 <br/>
 www.instagram.com/siemensturkiye
 <br/>
 <br/>
 https://m.youtube.com/user/Siemens
 <br/>
 <br/>
 http://www.twitter.com/siemensturkiye
 <br/>
 <br/>
 http://www.facebook.com/siemensturkiye
 <br/>
 <br/>
</div>


Regional Account Sales Manager – Ege & Akdeniz Region

<div></div><div><div><div><div><div><h1 class="jobSectionHeader"><b>Title: </b><b>Quality Assurance Specialist
</b></h1></div></div></div></div><div><div><div><div>Location:
Izmir, TR<br>
</div></div></div></div><p></p><div><div><div><div><p><i>At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good &ndash; protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.</i></p>
<p><i>
And we need people like you to make it happen.</i></p>
<p><b><i>
We empower you to reach your potential with opportunities to make an impact to be proud of &ndash; for food, people and the planet.</i></b></p><p></p><div><div><div><h2 class="jobSectionHeader"><b><br>
Job Summary</b></h2>
</div><div>Be responsible for maintaining Quality System/ data and provide analysis for improving quality of production</div></div><div><div><h2 class="jobSectionHeader"><b>
What you will do</b></h2>
</div><div><p>
1. Product Quality Test: Understand all the test methods for quality test, can perform all the test well.</p>
<p>2. Customer Claim handling: Owner of the KPI/KAI indicator customer issues related (IRP cocktail, no. of approved issues, critical issues prevention, PM claim and handlign lead time.): Be responsible for customer issue handling related system document maintenance</p>
<p>3. Participate WCM and focus on total waste team/actions OTIF: Be responsible for PM master data maintain and accuracy: Be responsible for system document maintenance of Total waste related</p>
<p>4. Driver for Base Material quality continuous improvement: Be responsible for system document maintenance of base material related: Be responsible for working material (AM) quality management and project</p>
<p>5. Quality system management: Particiapte in the ISO9000/ISO14000/BRC/Iop system built up and maintain: Implementation of Factory Process Control. Includes SPC and Computer Data Acquisition System. Analysis the data on time and come up with the improvement suggestion.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
We believe you have</b></h2>
</div><div><p>
At least 3 years QA or related work experience in either Production/ Maintenance/ WCM; Or Post Graduate Engineering Degree in advanced scicne or Statistical Methods Familiar with ISO9001/ ISO14001/ BRC/ ISO22000/ OHSAS18001 system; SPC, TQM, TPM or WCM related experience is needed</p></div></div></div><p><b>
We Offer You</b></p>
<ul>
<li>A variety of exciting challenges with ample opportunities for development and training in a truly global landscape</li>
<li>A culture that pioneers a spirit of innovation where our industry experts drive visible results</li>
<li>An equal opportunity employment experience that values diversity and inclusion</li>
<li>Market competitive compensation and benefits with flexible working arrangements</li></ul><br>
<p></p>
<p><b>
Apply Now</b></p>
<p>
If you are inspired to be part of our promise to protect what&rsquo;s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/.</p>
<p>
This job posting expires on<b> </b><b>3rd December,2025.</b></p><br>
<p></p>
<p><i>
Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.</i></p></div></div></div></div></div><p></p>

Quality Assurance Specialist

PHINIA

<div><p><b>ABOUT US
</b></p><p></p><p><b>PHINIA: </b>Advancing sustainability today, powering a cleaner tomorrow.<br>
</p><p></p><p>PHINIA is an independent, market-leading, premium solutions and components provider with over 100 years of manufacturing expertise and industry relationships, with a strong brand portfolio that includes DELPHI&reg;, DELCO REMY&reg; and HARTRIDGE&trade;. With over 12,500 employees across 43 locations in 20 countries, PHINIA is headquartered in Auburn Hills, Michigan, USA.<br>
</p><p></p><p>At PHINIA, we Provide fuel systems, electrical systems, and aftermarket products and solutions of the highest quality &mdash; developed and manufactured responsibly &mdash; that are designed to enhance efficiency and reduce the environmental impact of vehicles, industrial machinery, and other applications. In doing so, we contribute to a cleaner tomorrow, treat our people and surrounding communities with respect, and hold ourselves accountable to robust ethical standards.<br>
</p><p></p><p><b>Our Culture
</b></p><p>PHINIA promotes and cultivates an inclusive culture and diverse perspectives, strives to maintain its reputation for excellence, thrives on the power of collaboration, and fosters the development of our talented employees. We believe in making a positive impact through our business and actions, and we take our collective responsibility seriously.<br>
</p><p></p><p><b>Career Opportunities
</b></p><p>We believe in building a brighter tomorrow for our employees as well as our customers and encourage you to learn about our long history, strong culture, new technologies, and future vision. We offer a strong local presence and interesting global opportunities. Join us on this shared journey toward a brighter tomorrow.
</p><p></p><p><b>JOB PURPOSE
</b></p><p></p>About us<br>
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<br>
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PHINIA: Advancing sustainability today, powering a cleaner tomorrow.
<br>
<br>
PHINIA is an independent, market-leading, premium solutions and components provider with over 100 years of manufacturing expertise and industry relationships, with a strong brand portfolio that includes DELPHI&reg;, DELCO REMY&reg; and HARTRIDGE&trade;. With over 12,500 employees across 43 locations in 20 countries, PHINIA is headquartered in Auburn Hills, Michigan, USA.
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At PHINIA, we Provide fuel systems, electrical systems, and aftermarket products and solutions of the highest quality &mdash; developed and manufactured responsibly &mdash; that are designed to enhance efficiency and reduce the environmental impact of vehicles, industrial machinery, and other applications. In doing so, we contribute to a cleaner tomorrow, treat our people and surrounding communities with respect, and hold ourselves accountable to robust ethical standards.
<br>
<br>
Our Culture
<br>
PHINIA promotes and cultivates an inclusive culture and diverse perspectives, strives to maintain its reputation for excellence, thrives on the power of collaboration, and fosters the development of our talented employees. We believe in making a positive impact through our business and actions, and we take our collective responsibility seriously.
<br>
<br>
Career Opportunities
<br>
We believe in building a brighter tomorrow for our employees as well as our customers and encourage you to learn about our long history, strong culture, new technologies, and future vision. We offer a strong local presence and interesting global opportunities. Join us on this shared journey toward a brighter tomorrow.
<br>
<br>
Job Purpose
<br>
The Technical Service Specialist plays a key frontline role in delivering outstanding technical support across Delphi&rsquo;s product portfolio, ensuring customer satisfaction and reinforcing the value of Delphi solutions in the aftermarket.
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Operating as part of the wider Technical Services team, this role supports workshops, distributors, and internal teams by resolving technical queries, providing practical product insight, and capturing data that feeds into continual product and service improvement.
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The Specialist will adopt a circular approach&mdash;where technical support not only solves problems but also builds trust, reinforces product value, and drives organic sales growth through consultative support and product application guidance.
<p></p><p><b>KEY RESPONSIBILITIES
</b></p><p></p><p><b>Key Responsibilities
</b></p><p><b>Customer-Focused Technical Support
</b></p><ul><li>Provide prompt, expert-level technical support by phone, email, or remote sessions for customers using Delphi&rsquo;s diagnostic tools, fuel systems, emissions products, and vehicle components.
</li><li>Translate complex technical issues into clear, solution-driven advice that resolves queries efficiently while building customer trust.
</li><li>Tailor technical support to each customer's capability and context, ensuring professional service regardless of skill level or business size.
</li><li>Maintain high-quality records of all support interactions, ensuring traceability, trend analysis, and knowledge base growth.
</li></ul><p><b>Revenue-Enabling Product Support
</b></p><ul><li>Deliver technical guidance in a consultative manner that highlights the value and correct use of Delphi products, encouraging future purchases through positive experiences.
</li><li>Identify natural product or service upsell opportunities based on customer need&mdash;not push sales, but support them as a <b>natural outcome </b>of technical excellence.
</li><li>Liaise with sales teams to ensure seamless handover when technical support transitions into commercial opportunity.
</li><li>Support product demonstrations and trials where needed, collaborating with sales to reinforce solution benefits.
</li></ul><p><b>Technical Data &amp; Knowledge Contribution
</b></p><ul><li>Capture and analyse real-world technical feedback from the field to inform product teams and contribute to service documentation improvements.
</li><li>Create or contribute to technical bulletins, FAQs, training content, and troubleshooting guides.
</li><li>Proactively identify recurring issues or product trends and escalate as appropriate to drive resolution and customer protection.
</li></ul><p><b>Collaboration &amp; Continuous Improvement
</b></p><ul><li>Work closely with Technical Trainers to share knowledge, support training events, and align customer messaging across touchpoints.
</li><li>Support new product launches with technical readiness, documentation, and customer communication.
</li><li>Maintain a proactive, learning mindset&mdash;keeping up to date with new vehicle technologies, diagnostic techniques, and Delphi innovations.
</li></ul><p></p><p><b>What we&rsquo;re looking for
</b></p><ul><li>Strong technical background in the automotive aftermarket or diagnostics sector
</li><li>Proficient with vehicle systems including diagnostics, engine management, emissions, and electrical systems
</li><li>Excellent verbal and written communication skills, with the ability to simplify complex concepts
</li><li>Customer-focused mindset with the ability to build rapport and trust under pressure
</li><li>Logical problem-solver with a methodical approach to diagnostics and product issues
</li><li>Comfortable using CRM/ticketing tools, diagnostic software, and standard office IT systems
</li><li>Commercial awareness&mdash;understands how technical service underpins business growth and brand loyalty
</li></ul><p></p><p><b>What we offer
</b></p><ul><li>We provide compensation and benefits programs intended to attract, motivate, reward, and retain an incredibly talented, globally diverse workforce at all levels within our organization. Our compensation programs are informed by market data and business needs, and we are committed to providing equitable and competitive compensation. We are committed to providing our team with quality and competitive benefit programs, including health and well-being resources, family-centric policies, and an agile workplace program, where not precluded by collective bargaining agreements or national statutory plans. Plans are benchmarked for competitiveness and value.
</li><li>We provide formal development opportunities at all levels and stages of employee careers. These opportunities are delivered in a variety of formats to make our portfolio of solutions agile, sustainable, and scalable to support our employees in developing the skills needed to succeed.
</li></ul><p><b>What we believe
</b></p><ul><li>Product Leadership - Innovation that brings value to our customers
</li><li>Humility - Seeking out diverse perspectives and working collaboratively
</li><li>Inclusivity - Recognizing our differences makes us stronger; we are bold and intentional
</li><li>Net-Zero - Committed to energy efficiency, waste reduction and beneficial reuse
</li><li>Integrity - Taking responsibility for our decisions and doing what is right
</li><li>Accountability - Taking ownership of our actions and driving results
</li></ul><p></p><p><b>Safety
</b></p><p>You will consistently hear us say Safety First! We are committed to continually improving our strong safety performance supporting the health and wellness of our employees!
</p><p>We also believe employee health and safety is everyone&rsquo;s responsibility. We encourage safety learning and collaboration to help employees understand and follow applicable safety policies, standards, and procedures and identify opportunities to minimize or eliminate risk. Work is expected to be conducted in a manner that stresses the importance of preventing incidents and illnesses, including attending all required safety meetings and trainings. It is expected that all incidents, near misses, and unsafe conditions are immediately reported to the direct manager, Human Resources, or Safety Representative.
</p><p></p><p><b>Equal Employment Opportunity
</b></p><p>PHINIA is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status.
</p><p></p><p><b>Visa Sponsorship
</b></p><p>PHINIA does provide sponsorship for employment visa status based on business need. However, for this role, applicants must be currently authorized to work on a full-time basis, in the country where the position is currently based.
</p><p></p><p><b>No Unauthorized Referrals from Recruiters &amp; Vendors
</b></p><p>Please note that PHINIA does not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to PHINIA will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before the unsolicited resume or offer is received.
</p><p></p><p>Advancing sustainability today, powering a cleaner tomorrow. Join us on this shared journey to a brighter tomorrow. For more information about PHINIA, please visit www.phinia.com .
</p><p>#LI-Hybrid
</p><p></p><p><b>WHAT WE OFFER
</b></p><p></p><p>We provide compensation and benefits programs intended to attract, motivate, reward, and retain an incredibly talented, globally diverse workforce at all levels within our organization. Our compensation programs are informed by market data and business needs, and we are committed to providing equitable and competitive compensation. We are committed to providing our team with quality and competitive benefit programs, including health and well-being resources, family-centric policies, and an agile workplace program, where not precluded by collective bargaining agreements or national statutory plans. Plans are benchmarked for competitiveness and value.
</p><p></p><p>We provide formal development opportunities at all levels and stages of employee careers. These opportunities are delivered in a variety of formats to make our portfolio of solutions agile, sustainable, and scalable to support our employees in developing the skills needed to succeed.
</p><p></p><p><b>WHAT WE BELIEVE
</b></p><ul><li><p>Product Leadership - Innovation that brings value to our customers
</p></li></ul><ul><li><p>Humility - Seeking out diverse perspectives and working collaboratively
</p></li></ul><ul><li><p>Inclusivity - Recognizing our differences makes us stronger; we are bold and intentional
</p></li></ul><ul><li><p>Net-Zero - Committed to energy efficiency, waste reduction and beneficial reuse
</p></li></ul><ul><li><p>Integrity - Taking responsibility for our decisions and doing what is right
</p></li></ul><ul><li><p>Accountability - Taking ownership of our actions and driving results
</p></li></ul><p></p><p><b>SAFETY
</b></p><p></p><p>You will consistently hear us say Safety First! We are committed to continually improving our strong safety performance supporting the health and wellness of our employees!
</p><p>We also believe employee health and safety is everyone&rsquo;s responsibility. We encourage safety learning and collaboration to help employees understand and follow applicable safety policies, standards, and procedures and identify opportunities to minimize or eliminate risk. Work is expected to be conducted in a manner that stresses the importance of preventing incidents and illnesses, including attending all required safety meetings and trainings. It is expected that all incidents, near misses, and unsafe conditions are immediately reported to the direct manager, Human Resources, or Safety Representative.
</p><p></p><p><b>EQUAL EMPLOYMENT OPPORTUNITY
</b></p><p></p><p>PHINIA is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status.
</p><p></p><p><b>VISA SPONSORSHIP
</b></p><p></p><p>PHINIA does provide sponsorship for employment visa status based on business need. However, for this role, applicants must be currently authorized to work on a full-time basis, in the country where the position is currently based.
</p><p></p><p><b>NO UNAUTHORIZED REFERRALS FROM RECRUITERS &amp; VENDORS
</b></p><p></p><p>Please note that PHINIA does not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to PHINIA will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before the unsolicited resume or offer is received.
</p><p></p><p><b>GLOBAL TERMS OF USE AND PRIVACY STATEMENT<br>
</b></p><h2 class="jobSectionHeader"><br>
<b>Carefully read the PHINIA Privacy Policy before using this website. Your ability to access and use this website and apply for a job at PHINIA are conditioned on your acceptance and compliance with these terms.</b></h2><p><br>
</p><p>Before submitting your application you will be asked to confirm your agreement with the terms.
</p><p></p><p><b><i>Career Scam Disclaimer:
</i></b></p><p><i>PHINIA makes no representations or guarantees regarding employment opportunities listed on any third-party website. To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by PHINIA. Applicants should never provide their national ID numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online. Job applicants are invited to contact PHINIA through PHINIA&rsquo;s website to verify the authenticity of any employment opportunities.
</i></p><p></p><p>Advancing sustainability today, powering a cleaner tomorrow. Join us on this shared journey to a brighter tomorrow. For more information about PHINIA, please visit www.phinia.com .</p></div>

Technical Services Specialist

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