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operations manager

duty manager

Mandarin Oriental Hotel Group

<div>Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Duty Manager to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Front Office Department, the Duty Manager is responsible for supervising all areas and activities pertaining to the guest services operation and all-around hotel activities. Direct and manage Front Office in absence of the Front Office Manager and assist the Assistant Front Office Manager. The Duty Manager reports to the Front Office Manager.

As a Duty Manager, you will be responsible for the following duties:
<ul>
<li>Support and assist all Front Office sections.</li>
<li>Ensures that all guests receive prompt, cordial attention and personal recognition and resolves related problems.</li>
<li>Inform and co-ordinate with other operating departments e.g. Housekeeping, Engineering, Sales and Butlers of Front Office matters which may concern them.</li>
<li>Check all correspondence of the day&rsquo;s arrivals to familiarize with arrived and arriving guests and their needs, follows up as required.</li>
<li>Control room availability for walk-ins and establish accountability for guests departure dates and times.</li>
<li>Follow up with Housekeeping for any unresolved room discrepancies.</li>
<li>Maintain reservation procedures and same day arrivals.</li>
<li>Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions.</li>
<li>Check all billing instructions and guest credit for accuracy. Follow up and resolve related issues.</li>
<li>Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.</li>
<li>Ensures that all departmental information is kept accurately and up to date.</li>
<li>Promotes in house sales and facilities to maximize hotel revenues.</li>
<li>Understand and carries out duties in line with Hotel Emergency Procedures.</li>
<li>Inspects Front and Back of house for cleanliness, Health &amp; Safety and reports any faults to concerned departments.</li>
<li>Inspect guestrooms on a daily basis.</li>
<li>Co-ordinate/Assist security personnel in all related matters.</li>
<li>Respond promptly to any operational requests from Front Office and other hotel departments.</li>
<li>Attends to referred and unsolved problematic situations.</li>
<li>Co-ordinate and assist with accommodation and transportation of guests in overbooked situations.</li>
<li>Completes VIP, delegations and group leaders welcome and farewell as appropriate.</li>
<li>Conduct efficient hand-over during shift changes.</li>
</ul>
As a Duty Manager, we expect from you:
<ul>
<li>High school diploma or suitable equivalent</li>
<li>Previous experience in the same role in a luxury hotel is preferred, resort experience will be a plus</li>
<li>Well-groomed, professional appearance</li>
<li>Outstanding written and verbal communication skills in English</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Duty Manager

Hilton

<div>Duty Manager - LXR Eastern Mangroves Abu Dhabi (Pre-Opening)
LXR Hotels &amp; Resorts is a collection of independent, luxury properties that celebrate the unique character of each destination. Every hotel in the LXR portfolio offers a bespoke experience, combining authentic service with refined elegance and cultural richness. At LXR, we believe in creating unforgettable moments for our guests&mdash;and extraordinary opportunities for our team members.
A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. 
What will I be doing? 
A Duty Manager, you will works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul><li>
Occupy the hotel lobby and other public areas, particularly at busy times</li><li>
Engage Guests in conversation and provide general assistance</li><li>
Manage, record, and resolve promptly all Guest complaints</li><li>
Meet and greet VIP Guests and major corporate clients upon arrival</li><li>
Coordinate the services and special facilities provided to long-stay Guests</li><li>
Understand all credit procedures and ensure they are applied</li><li>
Stay current with all hotel products, services, policies and emergency procedures</li><li>
Monitor Guest satisfaction reports and implement actions to improve results</li><li>
Handle, record and follow through with management issues or emergencies that arise</li><li>
Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.</li></ul>
What are we looking for?
Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous supervisory experience in Front Office within the hotel/leisure/retail sector</li><li>
Good knowledge of Health and Safety and security procedures</li><li>
Calm, efficient and the ability to work well under pressure</li><li>
Excellent leadership skills and exceptional communication skills</li><li>
A passion for delivering exceptional levels of guest service</li><li>
Possesses strong commercial acumen, with experience in increasing profitability in a tight market sector</li><li>
Experience in managing budgets, revenue proposals and forecasting results in a similar sized property</li><li>
Previous role as a senior supervisor or Duty Manager in a similar quality hotel</li><li>
A degree or diploma in Hotel Management or equivalent</li><li>
An in-depth knowledge of the hotel, leisure or service sector</li></ul> 
 
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Duty Manager - LXR Eastern Mangroves Abu Dhabi (Pre-Opening)

e& UAE

<div>
 
 Manages the Corrective &amp; Preventive Maintenance Activities for non- telecom systems such as DC Plants, Rectifiers, Generators, Solar system, Cooling systems, Others at Sites across UAE; including
 
 <ul>
 <li>
 System failures attendance due to Hardware failures.
 </li>
 <li>
 System Planned outages/hazardous.
 </li>
 </ul>
 
 
 
 
 Responsibilities
 
 <ol>
 <li>
 Reviews the productivity, work practices and economic/efficient deployment of resources, test equipment and personnel.
 </li>
 <li>
 Manages Network Maintenance activities and ensures that the O&amp;M of All equipment's and systems are carried out efficiently, systematically and in accordance with the instructions / guidelines of Manufacturers, Suppliers, International Telecom Regulatory / Professional Organizations as well as the policies / procedures of E&amp; and meet the KPI&rsquo;s.
 </li>
 <li>
 Guides the field staff in performing the required rectification/maintenance tasks for complex cases.
 </li>
 <li>
 Interfaces effectively with internal &amp; external personnel to address O&amp;M issues/concerns.
 </li>
 <li>
 Conduct regular audits of field staff &amp; Ensure that staff carry mandatory tools &amp; test equipment's while working at site.
 </li>
 <li>
 Ensures that guidelines relating to the safety and security are complied with by the field teams as per E&amp; and Customer HSE requirements.
 </li>
 <li>
 Follow up on rectification snags as per defined SLA&rsquo;s.
 </li>
 <li>
 Investigate &amp; provide Incident Reports based on field staff visits to provide relevant details to Manager to forward to concerned sections for Police Report / Insurance claim &amp; follow up
 </li>
 <li>
 Manage the Monthly PM sites target &amp; follow up on the rectification of snags.
 </li>
 <li>
 Co-ordinating with Consultants/Vendor/Contractors for providing data and arrange for site visits
 </li>
 <li>
 Representing section in group meetings and generating management reports on Business continuity, Contractor Governance and BSS Inventory etc.
 </li>
 <li>
 Manage Outsources activities and resources as per Contract
 </li>
 <li>
 Scheduling of Hardware checks, following of on snag rectification
 </li>
 <li>
 Should carryout independent site visits &amp; have Valid UAE Driving license.
 </li>
 </ol>
 
 Requirements
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Electronics Engineering/ Electrical Engineering or equivalent
 </li>
 <li>
 12-15 years experience in field operation and maintenance of Non-Telecom networks
 </li>
 </ul>
</div>

Field Duty Manager Non-Telecom

Al Maha Arjaan by Rotana

<div>
 
 Job Description
 
 
 
 We are currently seeking for passionate and dynamic Maintenance professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
 
 As a Duty Engineer you are responsible for all the mechanical and technical maintenance and HVAC equipment within your property and your role will include key responsibilities such as-
 
 
 <ul>
 <li>
 Supervise and control the preventive maintenance schedule
 </li>
 <li>
 Be responsible for the health safety of the property
 </li>
 <li>
 Follow the preventive maintenance chart strictly and maintain records for future reference
 </li>
 <li>
 Coordinate with other department&rsquo;s counterparts to ensure their satisfaction on quality and progress
 </li>
 <li>
 Create departmental training programmes among engineering employees and create opportunities to multitask
 </li>
 <li>
 Distribute the work to subordinates accordingly to their capabilities in order to get the best results to the specified standards
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should have a degree in mechanical engineering with previous experiences in a similar role and a proven knowledge in the operation and maintenance of the equipment. A good command of English and the ability to find fault and rectify subsystems are essentials.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be self motivated with a hands-on and flexible approach and be able to adapt to unpredictable events. You are pro-active and reliable and will thrive through working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies-
 
 
 Adaptability
 
 
 Customer Focus
 
 
 Drive for Results
 
 
 Effective Communication
 
 
 Planning for Business
 
 
 Supervising Operations
 
 
 Supervising People
 
 
 Teamwork
 
 
 Understanding Differences
 
 
 Understanding Hotel Operations
</div>

Duty Engineer

HIRES IMG HUMAN RESOURCES CONSULTANCY - L.L.C - S.P.C

Key Responsibilities:<ul><li>Support the Operations Manager in overseeing daily activities and staff performance</li><li>Ensure compliance with company policies and UAE labor regulations</li><li>Coordinate between departments to optimize workflow and resource utilization</li><li>Monitor inventory, supplies, and equipment to avoid shortages or downtime</li><li>Assist in scheduling shifts, approving time off, and maintaining duty rosters</li><li>Address operational challenges and implement process improvements</li><li>Prepare reports and provide insights on productivity and performance</li><li>Handle customer complaints or issues when escalated</li><li>Train and mentor team members to uphold service standards</li></ul>Requirements:<ul><li>Proven experience in operations or administrative roles; supervisory experience is a plus</li><li>Strong leadership and organizational skills</li><li>Ability to manage multiple tasks and meet deadlines</li><li>Excellent verbal and written communication in English; Arabic is a plus</li><li>Problem-solving mindset with attention to detail</li><li>Proficiency in MS Office and basic business software</li></ul>Working Conditions:<ul><li>Duty Hours: 9 hours per day (including meal break) as per UAE labor law</li><li>Accommodation: Provided (Shared or Single, depending on designation)</li><li>Transport: Not required &ndash; workplace is within walking distance from accommodation</li><li>Nationality: Open to all nationalities</li></ul>Job Type: Full-timePay: AED3,000.00 - AED5,000.00 per monthExperience:<ul><li>UAE: 3 years (Preferred)</li></ul>

Assistant Operation Manager

Jordanana Restaurant

Benefits: Company transport from pick and drop points decided by companyDuty MealMedical Insurance and company VisaAir flight ticket allowance every 2 yearsJob description* Setting up the kitchen ready for service.* Making sure the kitchen is kept clean &amp; tidy during the service.* Preparing, cooking &amp; serving food to the highest company standards.* Making sure food is served quickly &amp; in the correct order.* Communicating to the manager &amp; front of house team about any food shortages before &amp; during services to make sure customers know about this before they order.* Making sure all the deliveries are checked into the restaurant to company standard, if applicable, &amp; advising the Manager if any problems.* Making sure the correct stock rotation principles (FIFO) are adhered to*Making sure the correct par levels are maintained.* Recording all food wastage accurately.* Following the cleaning Rota to make sure the kitchen is always kept clean &amp; tidy.* Carrying out all the temperature checks as needed.Job Types: Full-time, PermanentExperience:<ul><li>chef: 2 year (Preferred)</li></ul>Job Type: Full-timePay: From AED2,300.00 per month

Chef

NMC Health plc

<div><ul><li>Pick up, and drop off the homecare staff to various locations in the UAE as assigned
</li><li>Make various purchases for requirements for the facility as directed
</li><li>Move timely to desired locations to avoid delays in pick up and drops off
</li><li>Ensure no disruption to the drivers schedule
</li><li>Be available through mobile at all times when on duty
</li><li>Expected to be on call during emergencies and urgent situations
</li><li>Channel transport related calls and requests from other departments through the Facilities Admin Assistant
</li><li>Preventative and required maintenance is reported to the fleet coordinator and admin assistant in a timely manner
</li><li>Inform Facilities Administration of any and all issue arising while on duty (i.e. - accident, delay, changes of timing, duty reporting, etc.)
</li><li>Ensure vehicle is properly kept, maintained and always clean
</li><li>Ensure that there is no smoking inside of the vehicle
</li><li>Maintain good personal hygiene
</li><li>Comply to the Department of Transportation rules and regulations
</li><li>Help move and carry things around office and accommodation if needed
</li><li>Assist the Facilities Department on any other tasks as and when needed</li></ul></div>
 <div><ul><li>Pick up, and drop off the homecare staff to various locations in the UAE as assigned
</li><li>Make various purchases for requirements for the facility as directed
</li><li>Move timely to desired locations to avoid delays in pick up and drops off
</li><li>Ensure no disruption to the drivers schedule
</li><li>Be available through mobile at all times when on duty
</li><li>Expected to be on call during emergencies and urgent situations
</li><li>Channel transport related calls and requests from other departments through the Facilities Admin Assistant
</li><li>Preventative and required maintenance is reported to the fleet coordinator and admin assistant in a timely manner
</li><li>Inform Facilities Administration of any and all issue arising while on duty (i.e. - accident, delay, changes of timing, duty reporting, etc.)
</li><li>Ensure vehicle is properly kept, maintained and always clean
</li><li>Ensure that there is no smoking inside of the vehicle
</li><li>Maintain good personal hygiene
</li><li>Comply to the Department of Transportation rules and regulations
</li><li>Help move and carry things around office and accommodation if needed
</li><li>Assist the Facilities Department on any other tasks as and when needed</li></ul></div>
 <div><ul><li>High School
</li><li>2 years GCC experience (Preferred - 5 years)
</li><li>UAE driver&rsquo;s license &ndash; (Manual, or large vehicle license)
</li><li>Language: English, Arabic</li></ul></div>

Driver

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