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duty manager

Dr. Soliman Fakeeh Hospital Riyadh

<div>
 
 Job Title: Duty Manager
 
 
 Fakeeh Care Entity: DSFH-R
 
 
 Division: DUTY MANAGERS
 
 
 Department: DUTY MANAGERS
 
 
 
 
 
 Skills and Abilities:
 
 
 - Must be clearly able to communicate with patients and their families, physicians
 
 
 and non-medical staff.
 
 
 - Should possess good organizational skills and be able to work in high stress
 
 
 situations.
 
 
 Experience:
 
 
 - Minimum of 1 year of administrative experience in administrative activities for
 
 
 MBBS.
 
 
 - 5 years of experience in managerial / supervisory role for non-physicians.
 
 
 Education:
 
 
 Bachelor&rsquo;s degree in medicine / Non physicians with health care management
 
 
 qualifications / Healthcare worker (Allied Health, Nurse) with administration
 
 
 experience.
 
 
 
 
 
 Key Responsibilities and Duties:
 
 
 1. Serves as Duty Manager of the Inpatient &amp; Outpatient Services Departments. Supervises, coordinates and
 
 
 monitors the health care provided in the departments to promote efficient and effective delivery of quality
 
 
 health care.
 
 
 2. Compliance in daily report in writing to the management / officers and daily phone report to the CEO
 
 
 personally or his designee.
 
 
 3. Ensures daily reporting of operational notes including census and codes, admission in critical areas, and any
 
 
 other issues requested by the CEO or his designee, including security and safety guidelines, ethical guidelines,
 
 
 and delays in maintenance (within the Fakeeh Health Care facility premises and to / from external facilities).
 
 
 4. Provides direction and control over all inpatients &amp; Outpatient departments/units activities during assigned
 
 
 period.
 
 
 5. Communicates with company&rsquo;s approval office regarding any insurance patient or finance for cash issues.
 
 
 6. Communicates with other healthcare facilities for transfer patients from / to Fakeeh Health Care facility and
 
 
 coordinating with EMS regarding the transportation process.
 
 
 7. Takes immediate actions with lifesaving cases admitted in ER after medical justification from the treatment
 
 
 physician.
 
 
 8. Coordinates with the security department to report traffic accidents brought to the Fakeeh Health Care
 
 
 facility, suspicious patient conditions, and confirmed suicide attempts to MOI.
 
 
 9. Aligns with Medical Chairpersons, Medical Staff of Inpatient Services, and other staff to coordinate
 
 
 healthcare delivery and implement Fakeeh Care policies and procedures as needed.
 
 
 10. Maintains frequent contact with patients and their families to solve problems and assure their satisfaction in
 
 
 coordination with the patient experience department.
 
 
 11. Externally, maintains contact with companies and outside doctors dealing with the Fakeeh Health Care
 
 
 facility, local authorities as assigned and needed (MOH, insurance companies).
 
 
 12. Ensures the implementation of all Fakeeh Care policies and procedures during the assigned period.
 
</div>

Duty Manager

Crowne Plaza Hotel

<div><div>We like to lead from the front. So, we&rsquo;re looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity. You&rsquo;ll champion our &lsquo;one team&rsquo; approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions</div> 
<div>
 
</div><div>A little taste of your day-to-day:</div> 
<div>
 
</div><div>Every day is different at IHG, but you&rsquo;ll mostly be:
</div><ul><li> Leading the way &ndash; managing guest experiences, team performance and hotel operations
</li></ul><ul><li> Prioritising workload and ensuring your team deliver authentic, memorable experiences
</li></ul><ul><li> Developing your team&rsquo;s skills to drive results that positively impact on hotel performance
</li></ul><ul><li> Having authentic conversations with guests to resolve issues, queries or concerns
</li></ul><ul><li> Being first point of contact for any critical emergency situations</li></ul> 
<div>
 
</div><div>What We need from you:</div> 
<div>
</div><ul><li> Minimum Diploma or equivalent, some college preferred
</li></ul><ul><li> 2 years&rsquo; front desk/guest service leader experience
</li></ul><ul><li> Must be fluent in spoken and written English
</li></ul><ul><li> Other languages may be preferred
</li></ul><ul><li> Basic mathematics skills
</li></ul><ul><li> Excellent communication, problem solving, reasoning and motivational skills
</li></ul><ul><li> Long periods of standing in the front desk areas and occasional lifting of heavy items
</li></ul><ul><li> Working knowledge of hotel property management systems like Opera beneficial
</li></ul><ul><li> Willingness to work evenings and weekends 
</li></ul><div></div> 
<div>What you can expect from us: 
</div><div></div> 
<div>We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; including a full uniform, impressive room discounts and some of the best training in the business. 
</div><div></div> 
<div>Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 
</div><div></div> 
<div>IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing
</div><div>framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. 
</div><div></div> 
<div>So, join us and you&rsquo;ll become part of our ever-growing global family.
</div>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25110195
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 W Riyadh - KAFD, Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, Saudi Arabia, 13519VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Supporting Property Operations and Guest Relations Needs
 
 
 
 <ul>
 <li>
 Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
 </li>
 <li>
 Communicates any variations to the established norms to the appropriate department in a timely manner.
 </li>
 <li>
 Sends copy of MOD report to all departments on a daily basis.
 </li>
 <li>
 Strives to improve service performance.
 </li>
 <li>
 Ensures compliance with all policies, standards and procedures.
 </li>
 <li>
 Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
 
 
 </li>
 </ul>
 
 Supporting Profitability Goals
 
 
 
 <ul>
 <li>
 Understands and complies with loss prevention policies and procedures.
 </li>
 <li>
 Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
 </li>
 <li>
 Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
 
 
 </li>
 </ul>
 
 Managing The Guest Experience
 
 
 
 <ul>
 <li>
 Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
 </li>
 <li>
 Empowers employees to provide excellent customer service.
 </li>
 <li>
 Provides immediate assistance to guests as requested.
 </li>
 <li>
 Serves as a leader in displaying outstanding hospitality skills.
 </li>
 <li>
 Sets a positive example for guest relations.
 </li>
 <li>
 Responds to and handles guest problems and complaints.
 </li>
 <li>
 Ensures employees understand customer service expectations and parameters.
 </li>
 <li>
 Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
 </li>
 <li>
 Participates in the development and implementation of corrective action plans to improve guest satisfaction.
 </li>
 <li>
 Records guest issues in the guest response tracking system.
 
 
 </li>
 </ul>
 
 Assisting Human Resources Activities
 
 
 
 <ul>
 <li>
 Participates as needed in the investigation of employee and guest accidents.
 </li>
 <li>
 Observes service behaviors of employees and providing feedback to individuals.
 </li>
 <li>
 Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
 </li>
 <li>
 Celebrates successes and publicly recognizes the contributions of team members.
 </li>
 <li>
 Ensures employees are cross-trained to support successfully daily operations.
 </li>
 <li>
 Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
 </li>
 <li>
 Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Riyadh Air

<div>About the Company:

Riyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that&rsquo;s shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub &ndash; a digitally native airline that will connect the kingdom to more than 100 destinations.
About the Role:

Are you passionate about aviation and thrive in a dynamic and robust setting? We're looking for a dynamic professional to be the heartbeat of our airport operations. 
This dynamic role will be responsible for overseeing and coordinating all aspects of ground handling activities during their shift to ensure safe, on-time, and efficient turnaround of flights. 
Acting as the senior operational representative on duty, the role ensures compliance with regulatory requirements, airline standards, and customer service expectations. 
You will lead the operational team, liaise with internal and external stakeholders, and provides real-time solutions to operational challenges, disruptions, and service recovery situations. 
As the primary liaison between airport service providers and airport users, your mandate will be to ensure all passenger and aircraft handling activities comply with established safety and security standards, whilst also providing insights and recommendations for enhancing the efficiency and effectiveness of daily operations. 
If you love a fast-paced environment, thrive on making real-time decisions, and enjoy leading teams with purpose and positivity, this role is your runway.
About You:

Degree qualified, you will demonstrate at least 5 years of experience in Aviation Ground Operations. 
Naturally, you will demonstrate knowledge and an understanding of DCS, weight and balance, ramp handling, dangerous goods regulations, industry regulations, safety standards, and ground operations best practices. 
We&rsquo;d love to hear from you even more if you have professional certification in Aviation, Airport Operations, or Management (IATA, ICAO, or ACI). 
This is your opportunity to shape the future of air travel. Bring your best and show us why you can own this position within Riyadh Air. 
Please submit your application by clicking on the Apply button. Our Talent Acquisition team will be reviewing applications shortly.</div>

Duty Manager - North Africa

Accor

<div>Company Description 
M&#1255;venpick Hotel &amp; Residences Riyadh 
Job Description 
Purpose of the Role
To lead and manage the hotel&rsquo;s overnight operations, ensuring that guest service, safety, revenue and operational standards are upheld during the night shift. The Night Manager acts as the hotel&rsquo;s on-duty senior representative during overnight hours, providing oversight of all night-time functions and ensuring seamless hand-over to the day team.
Key Responsibilities
Operations &amp; Guest Service<ul><li>
Oversee all night-shift functions: front desk (check-in, check-out, guest services), concierge, telephone switchboard, guest requests and departures.</li><li>
Ensure courteous, efficient, accurate guest service at all times; personally handle any escalated guest issues or complaints during the night.</li><li>
Act as the Duty Manager on site, making decisions and liaising with other departments (housekeeping, engineering, security, F&amp;B, sales) to resolve issues.</li><li>
Ensure smooth hand-over to the morning shift, including briefing the day team on overnight events, guest arrivals/departures, outstanding issues.</li><li>
Monitor guest flows, arrivals and departures, VIPs, group bookings and special requests.</li><li>
Maintain the lobby, public areas and guest areas during the night shift to hotel service standards.</li></ul>
Night Audit, Revenue &amp; Front Office Administration<ul><li>
Conduct or supervise the night audit process: close the day, verify revenue postings, ensure accuracy of financials for the night shift.</li><li>
Monitor room inventory, room rate integrity, late check-outs, early check-ins; support revenue management strategies. (Leading hotels often include revenue focus in the night role.)</li><li>
Prepare shift reports and hand-over report, logbook, incident logs, statistics for arrivals/departures, occupancy, room revenue, etc.</li><li>
Ensure cash handling, billing, and credit control procedures are followed.</li><li>
Monitor guest ledger, ensure room accounts are accurate, manage chargebacks/adjustments where required.</li></ul>
Team Leadership &amp; Safety / Security<ul><li>
Lead, coach and motivate the overnight team (front desk agents, concierge, night porters, switchboard).</li><li>
Ensure all staff are aware of and follow brand service standards, SOPs, safety and security protocols.</li><li>
Monitor the security of the hotel during overnight: guest safety, guest property, building security, emergency procedures, lost &amp; found.</li><li>
Conduct rounds of public areas, guest floors, back-of-house as needed. Report any maintenance / safety / security issues.</li><li>
Participate in emergency response (fire, medical, security incident) and act as responsible person on duty overnight.</li></ul>
Coordination &amp; Communication<ul><li>
Liaise with housekeeping, engineering, security, F&amp;B, sales/events to ensure any overnight guest requirements are met (late check-outs, early arrivals, room moves, group departures).</li><li>
Ensure effective communication to the day shift team and to management on overnight activities, guest issues, maintenance issues, inventory and rate changes.</li><li>
Attend or conduct nightly briefing with the team, disseminate key information (e.g., VIP arrivals, group departures, events, staff issues).</li></ul>
Standards, Compliance &amp; Brand Representation<ul><li>
Ensure that the hotel&rsquo;s brand standards and SOPs are implemented and maintained during night shifts.</li><li>
Maintain professional appearance, grooming and behaviour, and ensure staff comply with uniform and presentation requirements.</li><li>
Monitor public area cleanliness, ambience, and service readiness.</li><li>
Ensure compliance with local regulations (safety, fire, licencing) and internal audit requirements.</li></ul> 
Qualifications 
Education &amp; Experience<ul><li>
Diploma or degree in Hospitality Management, Hotel Administration or related field; or equivalent hospitality experience.</li><li>
Minimum of 3-4 years&rsquo; experience in hotel front office or guest services operations, preferably in a supervisory or management role in a 5-star hotel.</li><li>
Previous night shift / duty manager experience strongly desirable.</li><li>
Experience with hotel PMS / property management software (e.g., Opera) and night-audit systems.</li></ul> 
Additional Information 
Core Competencies:<ul><li>
Guest-centric mentality</li><li>
High attention to detail</li><li>
Strong organizational skills</li><li>
Flexibility and ability to work under pressure</li><li>
Cultural sensitivity and ability to lead diverse teams</li><li>
Ability to work shifts, including weekends and holidays as required</li></ul>
Key Performance Indicators (KPIs):<ul><li>
Guest satisfaction scores (internal &amp; external)</li><li>
Excellent guest-facing and service-oriented mindset.</li><li>
Occupancy, ADR, RevPAR, yield</li><li>
Solid financial acumen in front office revenue, room inventory and night audit processes.</li><li>
Audit compliance (brand &amp; safety)</li></ul>
Working Conditions<ul><li>
Typical shift: Night hours (e.g., approx. 12:00 - 09:00 AM or similar depending on hotel policy).</li><li>
Standing, walking, supervising across the hotel; needs to be alert through the night.</li><li>
On-call for emergencies, guest issues and multi-department coordination.</li><li>
Interaction with high-profile guests, VIPs, group check-outs etc., especially in busy hotels</li></ul></div>

Night Manager (Saudi National Only)

<div>About the Company:

Riyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that&rsquo;s shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub &ndash; a digitally native airline that will connect the kingdom to more than 100 destinations.
About the Role:

Do you love the energy of an airport environment? We are seeking a dynamic and results-driven leader to oversee RX&rsquo;s airport operations at our outstations. 
This dynamic role will be accountable for managing ground handling operations, making sure regulations are followed, improving our guest experience, and keeping sound relations with stakeholders in order to support operational excellence and our airline's business goals. 
A high-impact role, it demands hands-on leadership, strategic planning, and operational oversight to ensure seamless day-to-day performance. Moreover, you will play a critical role in upholding safety, service quality, and operational excellence across our network. 
You will be responsible for ensuring day-to-day airport operations, including passenger services, ramp, check-in, baggage, lounge, and ticketing are conducted in a safe, timely, and cost-effective manner. 
Yours is the opportunity to represent Riyadh Air at AOC meetings, airport committees, and regulatory forums, liaising effectively with customs, immigration, airport operators, and other key authorities. 
Importantly, you will be tasked with leading and developing the airport team, including frontline leaders and customer service staff, ensuring high performance, motivation, grooming standards, and adherence to operational SOPs. 
You&rsquo;ll be the friendly face and calm head at the heart of daily operations by leading teams, liaising with partners, and making sure everything runs like clockwork.
About You:

Degree qualified, you will demonstrate at least 8 years of progressive experience in Airport or Ground Operations. 
Moreover, we are looking for someone with at least 5 years of supervisory experience at Tier 1 or 2 global airports. 
Naturally, you must possess a proven track record in managing airport operations, including passenger services, ramp operations, baggage handling, and load control. 
We&rsquo;d love to hear from you even more if you possess station start-up or launch experience. 
This is your opportunity to shape the future of air travel. Bring your best and show us why you can own this position within Riyadh Air. 
Please submit your application by clicking on the Apply button. Our Talent Acquisition team will be reviewing applications shortly.</div>

Airport Manager - North Africa

Hilton

<div>Night Manager
A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. 
 
What will I be doing? 
As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Oversee the entire Front Office operation to maintain high standards</li>
<li>Serve as a point of contact for regular and VIP Guests</li>
<li>Complete Night Audit duties</li>
<li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li>
<li>Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel</li>
<li>Manage, record and promptly resolve issues or emergencies that arise</li>
<li>Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area</li>
<li>Act in accordance with all security and emergency procedures and manage the instigation of these, as required</li>
<li>Compile adequate handover to Early staff / Duty Manager</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Conduct annual and mid-year Appraisals with Team Members</li>
<li>Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas</li>
<li>Assist other departments, as necessary</li>
</ul>What are we looking for? 
Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Previous supervisory experience in Front Office within the hotel/leisure/retail</li><li>
High level of IT proficiency</li><li>
Excellent leadership, interpersonal and communication skills</li><li>
Accountable and resilient</li><li>
Commitment to delivering a high level of customer service
</li><li>Flexibility to respond to a variety of work situations</li><li>
Ability to work on your own and as part of a team</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience in the hotel industry</li><li>
Previous experience with Front Office Management Systems</li><li>
Previous experience with cash handling</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Night Manager

Explore 649+ Duty manager in House Counsel Jobs In House Counsel Jobs In House Counsel Jobs In Riyadh Saudi Arabia this November. Find roles across top companies and apply now to boost your career.

649 duty manager jobs IN House Counsel Jobs In House Counsel Jobs In House Counsel Jobs In Riyadh Saudi Arabia

Duty Manager

Duty Manager

Duty Manager

Duty Manager - North Africa

Night Manager (Saudi National Only)

Airport Manager - North Africa

Night Manager