office administrator

telephone operator

procurement officer

front office supervisor

safety officer

duty officer

OceanAir

<div>
 
 
 Job Summary:
 
 
 
 
 
 
 
 The Duty Manager is responsible for overseeing the smooth operation of the resort during their shift, ensuring an exceptional guest experience aligned with luxury hospitality standards. Working within a unique desert glamping environment, the Duty Manager acts as the primary point of contact for guests and staff, handling any issues that arise while maintaining the highest level of service, safety, and efficiency across departments.
 
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 
 Supervise all operational departments (Front Office, Housekeeping, F&amp;B, Activities) during assigned shifts.
 
 </li>
 <li>
 
 Act as the senior contact for guests, resolving complaints and special requests professionally and promptly.
 
 </li>
 <li>
 
 Conduct regular inspections of domes, public areas, pools, and guest activity areas to ensure standards are upheld.
 
 </li>
 <li>
 
 Monitor and support guest check-ins/check-outs, ensuring a seamless and personalized experience.
 
 </li>
 <li>
 
 Liaise with the kitchen, housekeeping, and activity teams to coordinate timely service delivery.
 
 </li>
 <li>
 
 Ensure staff adherence to safety, hygiene, and quality protocols specific to desert operations.
 
 </li>
 <li>
 
 Prepare shift reports and communicate key information to management and upcoming shifts.
 
 </li>
 <li>
 
 Manage emergency situations in accordance with resort safety procedures.
 
 </li>
 <li>
 
 Support event setups, VIP guest preparations, and special occasions (e.g., anniversaries, engagements).
 
 </li>
 <li>
 
 Uphold sustainability practices in line with the resort&rsquo;s eco-luxury positioning.
 
 </li>
 <li>
 
 Train and guide junior team members, offering real-time coaching to ensure continuous improvement.
 
 </li>
 </ul>
 
 
 
 
 
 Job Qualifications:
 
 
 
 
 
 <ul>
 <li>
 
 Minimum 3&ndash;5 years of experience in a supervisory or duty manager role in a 4 or 5-star resort/hotel.
 
 </li>
 <li>
 
 Prior experience in
 
 
 luxury, eco-tourism, or desert resort settings
 
 
 is highly preferred.
 
 </li>
 <li>
 
 Strong leadership, problem-solving, and guest service skills.
 
 </li>
 <li>
 
 Ability to handle pressure and make quick, effective decisions.
 
 </li>
 <li>
 
 Excellent communication in English (Arabic or other languages a plus).
 
 </li>
 <li>
 
 Knowledge of hotel PMS (e.g., Opera, Cloudbeds) and Microsoft Office Suite.
 
 </li>
 <li>
 
 Flexible to work shifts, weekends, and public holidays as required.
 
 </li>
 <li>
 
 Valid UAE driving license preferred.
 
 </li>
 </ul>
 
 
 
</div>

Duty Manager

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25150326
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Al Maha a Luxury Collection Desert Resort &amp; Spa Dubai, Dubai Desert Conservation Reserve, Dubai, United Arab Emirates, United Arab Emirates, 118887VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Job Summary
 
 
 
 Serves as the Property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.
 
 
 Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key. Sell a room/accommodation to guests without reservations based on availability. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room.
 
 
 Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 SCOPE / BUSINESS CONTEXT
 
 
 <ul>
 <li>
 A Full Time position based at Al Maha Desert Resort and Spa, The Luxury Collection.
 </li>
 <li>
 Number of Direct Reports -
 </li>
 <li>
 Titles of Direct Reports &ndash;
 
 
 </li>
 </ul>
 CANDIDATE PROFILE
 
 
 
 Experience:
 
 
 
 <ul>
 <li>
 Previous experience working within a Front Office hotel environment in the 5 star/luxury market is essential
 </li>
 <li>
 Having an experience in similar position for at least 12 months preferred
 
 
 </li>
 </ul>
 Skills and Knowledge
 
 
 Strong Communication skills (verbal, listening, writing)
 
 
 <ul>
 <li>
 Innovative
 </li>
 <li>
 Pro-active and reliable
 </li>
 <li>
 MICROS, OPERA, GXP, Microsoft Office, FCS or telephone software and other related operating systems
 </li>
 <li>
 Flexible and ability to work around the clock
 </li>
 <li>
 Ability to work collaboratively with hotel service team in providing exceptional customer service excellent telephone etiquette
 </li>
 <li>
 Strong problem-solving skills
 </li>
 <li>
 Strong organization and working to deadline skills
 </li>
 <li>
 Have a complete understanding of the Marriott Reward program  Deliver trainings
 
 
 </li>
 </ul>
 
 Education or Certification
 
 
 
 <ul>
 <li>
 Good level of English essential
 </li>
 <li>
 High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area
 
 
 </li>
 </ul>
 SPECIFIC DUTIES
 
 
 
 The following are specific responsibilities and contributions critical to the successful performance of the position:
 
 Have a thorough knowledge of Al Maha, A Luxury Collection Desert Resort &amp; Spa products and services.
 
 
 <ul>
 <li>
 Maintain good working relationship with all hotel departments.
 </li>
 <li>
 Have a good knowledge of local area and surrounding facilities. Provide recommendations and direction to guests whenever needed.
 </li>
 <li>
 Check House Count to establish selling strategy for the shift. Monitoring it regularly during shift and responding to any changes.
 </li>
 <li>
 Ensure daily all forms of communication are used to full capacity and relevant information is handed over to the next shift throughout the shift and briefings.
 </li>
 <li>
 Demonstrate and promote quality awareness amongst front office team. Seek ways to improve and maintain guest satisfaction scores for all front desk associates.
 </li>
 <li>
 Ensure all require reports are printed, performed and filed according to the standards.
 </li>
 <li>
 Ensure smooth check-in and check-out of all guests, and proper handling of all guest accounts.
 </li>
 <li>
 Supervise VIP and Marriott Rewards Elite member arrivals. Ensure meet and greet for Elite member.
 </li>
 <li>
 Ensure all guest requests are met and special requirements/preferences are taken into account
 </li>
 <li>
 Ensure that all arrivals, departures, no shows, extensions, amendments and OPERA related matters are performed on a timely manner in order to avoid further confusion.
 </li>
 <li>
 Ensure that all concerned departments are informed in regards of room moves, no-shows, early arrivals, special requests, repeat guests or other guest preferences.
 </li>
 <li>
 Be fully aware of Credit Policy and supervise compliance. Inform your manager and concerned departments about any possible credit risks.
 </li>
 <li>
 Be familiar and promote Marriott Rewards Program and encourage all front office associates in order to achieve monthly target.
 </li>
 <li>
 Have a thorough knowledge on virtual concierge and ensure that all guest requests and information updated in OPERA and communicated to other departments.
 </li>
 <li>
 Supervise accurate and thorough Bucket Check.
 </li>
 <li>
 Encourage all associates to keep working areas clean and tidy.
 </li>
 <li>
 Have a thorough knowledge of OPERA, MARSHA, IMS, GXP and other front office related operational software.
 </li>
 <li>
 Be familiar with all S.O.P.s and L.S.O.P.s relating to the front office operations
 </li>
 <li>
 Participate in the training and development of front desk associates and provide training to associates when necessary
 </li>
 <li>
 Be aware of remedial steps to be taken to rectify Housekeeping discrepancies.
 </li>
 <li>
 Support and practice Empowerment within front office
 </li>
 <li>
 Understand all front office sections and their operational requirements.
 </li>
 <li>
 Run the night operations for the hotel; ensure proper closing of the day and delivery of the reports.
 </li>
 <li>
 Identify and resolve guests problems efficiently and resolve to the guest satisfaction
 </li>
 <li>
 Have a thorough knowledge of all Emergency Procedures
 </li>
 <li>
 Supervise guest registration and all relevant registration details required by the UAE law.
 </li>
 <li>
 Assuring that all front office receptionists are continually updated with hotel rates, packages and discounts
 </li>
 <li>
 Have a thorough knowledge of Visa policy and procedures and assist in absence of visa coordinator.
 </li>
 <li>
 Supervise compliance of FO Receptionists in Cash handling procedures to maintain an accurate float.
 </li>
 <li>
 Regularly conduct PCI audits in order to ensure compliance according to Marriott International standards.
 </li>
 <li>
 Be security conscious at all times and inform Manager on Duty of anything suspicious.
 </li>
 <li>
 Prepare and ensure timely delivery of daily reports to other departments as well as executive office
 </li>
 <li>
 Assist in maintaining of bulletin board, or other visual representation, to note any outstanding issues, supply shortages within front office department.
 </li>
 <li>
 Develop knowledge about frequent guests and their special requests and needs. Ensure the information is updated and maintained in guest profiles accordingly.
 </li>
 <li>
 Each associate is expected to carry out, within their capabilities, all reasonable requests by management
 </li>
 <li>
 Be flexible according to the business need
 </li>
 <li>
 Have an excellent approach to customer service
 </li>
 <li>
 Have strong organizational skills; always practice &ldquo;Clean as you go&rdquo;
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Supporting Property Operations and Guest Relations Needs
 
 
 
 <ul>
 <li>
 Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
 </li>
 <li>
 Communicates any variations to the established norms to the appropriate department in a timely manner.
 </li>
 <li>
 Sends copy of MOD report to all departments on a daily basis.
 </li>
 <li>
 Strives to improve service performance.
 </li>
 <li>
 Ensures compliance with all policies, standards and procedures.
 </li>
 <li>
 Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
 
 
 </li>
 </ul>
 
 Supporting Profitability Goals
 
 
 
 <ul>
 <li>
 Understands and complies with loss prevention policies and procedures.
 </li>
 <li>
 Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
 </li>
 <li>
 Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
 
 
 </li>
 </ul>
 
 Managing The Guest Experience
 
 
 
 <ul>
 <li>
 Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
 </li>
 <li>
 Empowers employees to provide excellent customer service.
 </li>
 <li>
 Provides immediate assistance to guests as requested.
 </li>
 <li>
 Serves as a leader in displaying outstanding hospitality skills.
 </li>
 <li>
 Sets a positive example for guest relations.
 </li>
 <li>
 Responds to and handles guest problems and complaints.
 </li>
 <li>
 Ensures employees understand customer service expectations and parameters.
 </li>
 <li>
 Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
 </li>
 <li>
 Participates in the development and implementation of corrective action plans to improve guest satisfaction.
 </li>
 <li>
 Records guest issues in the guest response tracking system.
 
 
 </li>
 </ul>
 
 Assisting Human Resources Activities
 
 
 
 <ul>
 <li>
 Participates as needed in the investigation of employee and guest accidents.
 </li>
 <li>
 Observes service behaviors of employees and providing feedback to individuals.
 </li>
 <li>
 Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
 </li>
 <li>
 Celebrates successes and publicly recognizes the contributions of team members.
 </li>
 <li>
 Ensures employees are cross-trained to support successfully daily operations.
 </li>
 <li>
 Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
 </li>
 <li>
 Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
 
 
 From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

<div>Additional Information 
Job Number25150326 
Job CategoryRooms &amp; Guest Services Operations 
LocationAl Maha a Luxury Collection Desert Resort &amp; Spa Dubai, Dubai Desert Conservation Reserve, Dubai, United Arab Emirates, United Arab Emirates, 118887 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
JOB SUMMARY 
Serves as the Property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. 
Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key. Sell a room/accommodation to guests without reservations based on availability. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room. 
Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
SCOPE / BUSINESS CONTEXT
<ul><li>A Full Time position based at Al Maha Desert Resort and Spa, The Luxury Collection.</li>
<li>Number of Direct Reports -</li>
<li>Titles of Direct Reports &ndash;</li>
</ul>CANDIDATE PROFILE
Experience:
<ul><li>Previous experience working within a Front Office hotel environment in the 5 star/luxury market is essential</li>
<li>Having an experience in similar position for at least 12 months preferred</li></ul> 
Skills and Knowledge
Strong Communication skills (verbal, listening, writing)
<ul><li>Innovative</li>
<li>Pro-active and reliable</li>
<li>MICROS, OPERA, GXP, Microsoft Office, FCS or telephone software and other related operating systems</li>
<li>Flexible and ability to work around the clock</li>
<li>Ability to work collaboratively with hotel service team in providing exceptional customer service excellent telephone etiquette</li>
<li>Strong problem-solving skills</li>
<li>Strong organization and working to deadline skills</li>
<li>Have a complete understanding of the Marriott Reward program &#61623; Deliver trainings</li></ul> 
Education or Certification
<ul><li>Good level of English essential</li>
<li>High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area</li>
</ul>OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area</li></ul> 
SPECIFIC DUTIES
The following are specific responsibilities and contributions critical to the successful performance of the position: Have a thorough knowledge of Al Maha, A Luxury Collection Desert Resort &amp; Spa products and services.
<ul><li>Maintain good working relationship with all hotel departments.</li>
<li>Have a good knowledge of local area and surrounding facilities. Provide recommendations and direction to guests whenever needed.</li>
<li>Check House Count to establish selling strategy for the shift. Monitoring it regularly during shift and responding to any changes.</li>
<li>Ensure daily all forms of communication are used to full capacity and relevant information is handed over to the next shift throughout the shift and briefings.</li>
<li>Demonstrate and promote quality awareness amongst front office team. Seek ways to improve and maintain guest satisfaction scores for all front desk associates.</li>
<li>Ensure all require reports are printed, performed and filed according to the standards.</li>
<li>Ensure smooth check-in and check-out of all guests, and proper handling of all guest accounts.</li>
<li>Supervise VIP and Marriott Rewards Elite member arrivals. Ensure meet and greet for Elite member.</li>
<li>Ensure all guest requests are met and special requirements/preferences are taken into account</li>
<li>Ensure that all arrivals, departures, no shows, extensions, amendments and OPERA related matters are performed on a timely manner in order to avoid further confusion.</li>
<li>Ensure that all concerned departments are informed in regards of room moves, no-shows, early arrivals, special requests, repeat guests or other guest preferences.</li>
<li>Be fully aware of Credit Policy and supervise compliance. Inform your manager and concerned departments about any possible credit risks.</li>
<li>Be familiar and promote Marriott Rewards Program and encourage all front office associates in order to achieve monthly target.</li>
<li>Have a thorough knowledge on virtual concierge and ensure that all guest requests and information updated in OPERA and communicated to other departments.</li>
<li>Supervise accurate and thorough Bucket Check.</li>
<li>Encourage all associates to keep working areas clean and tidy.</li>
<li>Have a thorough knowledge of OPERA, MARSHA, IMS, GXP and other front office related operational software.</li>
<li>Be familiar with all S.O.P.s and L.S.O.P.s relating to the front office operations</li>
<li>Participate in the training and development of front desk associates and provide training to associates when necessary</li>
<li>Be aware of remedial steps to be taken to rectify Housekeeping discrepancies.</li>
<li>Support and practice Empowerment within front office</li>
<li>Understand all front office sections and their operational requirements.</li>
<li>Run the night operations for the hotel; ensure proper closing of the day and delivery of the reports.</li>
<li>Identify and resolve guests problems efficiently and resolve to the guest satisfaction</li>
<li>Have a thorough knowledge of all Emergency Procedures</li>
<li>Supervise guest registration and all relevant registration details required by the UAE law.</li>
<li>Assuring that all front office receptionists are continually updated with hotel rates, packages and discounts</li>
<li>Have a thorough knowledge of Visa policy and procedures and assist in absence of visa coordinator.</li>
<li>Supervise compliance of FO Receptionists in Cash handling procedures to maintain an accurate float.</li>
<li>Regularly conduct PCI audits in order to ensure compliance according to Marriott International standards.</li>
<li>Be security conscious at all times and inform Manager on Duty of anything suspicious.</li>
<li>Prepare and ensure timely delivery of daily reports to other departments as well as executive office</li>
<li>Assist in maintaining of bulletin board, or other visual representation, to note any outstanding issues, supply shortages within front office department.</li>
<li>Develop knowledge about frequent guests and their special requests and needs. Ensure the information is updated and maintained in guest profiles accordingly.</li>
<li>Each associate is expected to carry out, within their capabilities, all reasonable requests by management</li>
<li>Be flexible according to the business need</li>
<li>Have an excellent approach to customer service</li>
<li>Have strong organizational skills; always practice &ldquo;Clean as you go&rdquo;</li></ul> 
CORE WORK ACTIVITIES 
Supporting Property Operations and Guest Relations Needs
<ul><li>Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.</li>
<li>Communicates any variations to the established norms to the appropriate department in a timely manner.</li>
<li>Sends copy of MOD report to all departments on a daily basis.</li>
<li>Strives to improve service performance.</li>
<li>Ensures compliance with all policies, standards and procedures.</li>
<li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul> 
Supporting Profitability Goals
<ul><li>Understands and complies with loss prevention policies and procedures.</li>
<li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li>
<li>Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li></ul> 
Managing the Guest Experience
<ul><li>Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.</li>
<li>Empowers employees to provide excellent customer service.</li>
<li>Provides immediate assistance to guests as requested.</li>
<li>Serves as a leader in displaying outstanding hospitality skills.</li>
<li>Sets a positive example for guest relations.</li>
<li>Responds to and handles guest problems and complaints.</li>
<li>Ensures employees understand customer service expectations and parameters.</li>
<li>Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.</li>
<li>Participates in the development and implementation of corrective action plans to improve guest satisfaction.</li>
<li>Records guest issues in the guest response tracking system.</li></ul> 
Assisting Human Resources Activities
<ul><li>Participates as needed in the investigation of employee and guest accidents.</li>
<li>Observes service behaviors of employees and providing feedback to individuals.</li>
<li>Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.</li>
<li>Celebrates successes and publicly recognizes the contributions of team members.</li>
<li>Ensures employees are cross-trained to support successfully daily operations.</li>
<li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.</li>
<li>Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.</li></ul> 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. 
<div>
 
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Raffles

<div>Company Description 
An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres. 
Job Description 
PURPOSE OF POSITION
To assist in the forward planning of the department which includes Reception, Front Office Administration and Data Administration.
KEY ROLES &amp; RESPONSIBILITIES<ul><li>Manage and supervise all tasks of his/her staff to ensure guests receive prompt, cordial attention and personal recognition</li><li>Assist the Front Office Manager in all aspects of his/her duties</li><li>Ensure repeat guests and other VIPs receive special attention and recognition</li><li>Control room availability, room types, accuracy of room count and rate categories</li><li>Maximize occupancy, revenue &amp; average rate while maintaining high service standards</li><li>Liaise with Housekeeping Department to ensure room image is maintained and the &ldquo;Room Ready on Arrival&rdquo; policy is adhered to</li><li>Liaise closely with the Executive Housekeeper to ensure special guest needs, amenities and other room-related requests are met</li><li>Be aware of credit policies and procedures and liaise closely with the Finance Department to ensure that credit procedures are properly carried out</li><li>Know system recovery procedures</li><li>Interpret computer reports and compile relevant statistics for front office</li><li>Approve upgrades and special amenities in absence of manager</li><li>Maintain inter-departmental relationships to ensure seamless customer service</li><li>Inspect frequently for cleanliness and orderliness of the lobby, reception and cashier&rsquo;s desk and, on a random basis, VIP rooms prior to arrival</li><li>Prepare efficient work and vacation schedule for Front Office Staff, taking into consideration project occupancy and forecasts and any large group movements</li><li>Maintain appropriate staff standards of conduct, dress, hygiene, uniforms, appearance</li><li>Work with the HR Manager to ensure productive departmental performance</li><li>Work with Finance in the preparation and management of the department&rsquo;s budget</li><li>Adhere to OH&amp;S policies and procedures and ensure all direct reports do the same</li></ul> 
Qualifications 
PERSONAL ATTRIBUTES<ul><li>Good organisational skills</li><li>Good level of engagement with residents</li><li>Ability to manage a multi-cultural workforce</li><li>Excellent leadership &amp; communication skills</li><li>Display high levels of integrity, dedication and support for continuous improvement</li><li>Flexible management style to meet the challenges of a changing work environment</li><li>Good knowledge of the entire Front Office Operations</li><li>Must be a self-starter, coach &amp; mentor who can motivate the Team to perform their best</li><li>Knowledge of Opera Property Management System preferred</li></ul>
QUALIFICATIONS<ul><li>Degree from School for Tourism &amp; Hotel Management</li></ul>
EXPERIENCE<ul><li>Minimum 3 - 5 years&rsquo; relevant experience with at least 2 year at a supervisory level</li></ul> 
Additional Information 
Raffles Dubai, Sheikh Rashid Road, Wafi</div>

Ramzin Luxury Yacht

Job Title: Reservation OfficerLocation: United Arab Emirates Job Type: Full-Time Industry: Hospitality / Travel / Holiday HomesJob Description:We are seeking a detail-oriented and customer-focused Reservation Officer to join our team. The Reservation Officer will be responsible for handling booking inquiries, managing reservations, and ensuring a seamless and positive experience for clients looking to book accommodations or travel services.The ideal candidate will have excellent communication skills, a strong customer service mindset, and proficiency with reservation systems and booking software.Key Responsibilities:<ul><li>Manage and process reservations for hotel rooms, holiday homes, or travel packages via phone, email, and online channels</li><li>Respond promptly and professionally to customer inquiries and provide accurate information regarding availability, rates, policies, and services</li><li>Coordinate with front office, housekeeping, and other relevant departments to ensure smooth check-ins and guest satisfaction</li><li>Handle modifications, cancellations, and special requests while adhering to company policies</li><li>Maintain accurate and up-to-date records of reservations in the booking system or CRM</li><li>Assist customers with payment procedures and confirm booking details</li><li>Resolve any reservation-related issues or complaints in a timely and effective manner</li><li>Generate daily, weekly, and monthly reports on booking trends and occupancy rates</li><li>Collaborate with sales and marketing teams to support promotions and campaigns</li><li>Stay updated on company offerings, pricing, and local regulations</li></ul>Requirements:<ul><li>Proven experience as a Reservation Officer or similar role in hospitality or travel</li><li>Proficiency in reservation software (e.g., Opera, Amadeus, Sabre, or proprietary systems)</li><li>Excellent verbal and written communication skills in English (additional languages are a plus)</li><li>Strong customer service and problem-solving skills</li><li>Ability to multitask and work efficiently in a fast-paced environment</li><li>Attention to detail and organizational skills</li><li>Flexible to work shifts, including weekends and holidays, if required</li><li>UAE Driving License (preferred but not mandatory)</li></ul>What We Offer:<ul><li>Competitive salary and benefits package</li><li>Professional and supportive work environment</li><li>Opportunities for career development and training</li><li>Exposure to the hospitality and travel industry dynamics</li></ul>About Us:[Ramzin Group of Companies ] is a leading provider of quality accommodations and travel solutions in the UAE, committed to delivering exceptional guest experiences through efficient and friendly service.Submit your application : hr@ramzingroup.com/saba@ramzingroup.comJob Type: Full-timePay: AED2,800.00 - AED4,000.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>Reservation Officer in UAE: 2 years (Required)</li></ul>Language:<ul><li>English, Hindi, Arabic, or addition is a plus (Preferred)</li></ul>Willingness to travel:<ul><li>25% (Preferred)</li></ul>

Reservation Officer

Cartier

<div>
 
 MAIN PURPOSE
 
 
 
 The Team Leader will act as an Ambassador of the Maison and participate actively to the boutique&rsquo;s success and lead by example. He/she will lead, engage and coach your team, foster the achievement of sales goals and ensure that the highest level of client experience is delivered, whilst embodying the Maison&rsquo;s values and demonstrating great attitude towards clients and team members.
 
 
 
 Key Responsibilities
 
 
 
 
 TEAM &amp; BOUTIQUE PERFORMANCE
 
 
 
 <ul>
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 Accountable for a team of Sales Associates.
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 Set individual and team goals.
 </li>
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 Proactively assess and manage performance against expectations.
 </li>
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 Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support for all team members.
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 Support the Sales Manager to realize diagnosis based on a solid performance analysis, review of competencies and environment by defining dynamic action plans to achieve Maison, boutique and category sales targets.
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 Act as a resourceful Manager in finding solutions and seeking new ways to engage the commercial team into the &ldquo;New Retail&rdquo;.
 
 
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 </ul>
 
 FLOOR SUPERVISION
 
 
 
 <ul>
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 Oversee daily operations when on duty and ensure the respect of all Maison&rsquo;s policies, procedures and guidelines.
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 Responsible for clients flows when on duty ensuring client experience, waiting time and satisfaction are as per Maison&rsquo;s standards.
 </li>
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 Responsible of all staff flows when on duty.
 </li>
 <li>
 Act as a role model demonstrating sales leadership supporting clients&rsquo; interactions when required and assisting Sales Associates on duty when necessary.
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 Contribute, along with all Team Leaders, to a maximum of shift coverage including morning, evening &amp; week-end shifts.
 
 
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 </ul>
 
 TEAM MANAGEMENT &amp; PEOPLE DEVELOPMENT
 
 
 
 <ul>
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 Responsible for on the spot coaching, ensuring that all sales associates&rsquo; interaction meet Cartier standards.
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 Oversee daily briefing and hold a clear communication with team on duty.
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 Oversee the evaluation of the individual performance for your dedicated team and assist other Team Leaders for the remaining team members.
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 Define adapted &ldquo;individual development plan&rdquo; for all dedicated team members.
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 Participate to the team engagement around the strategy and vision of the Maison.
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 Act as an inclusive leader to ensure every team member is respected and has a voice.
 </li>
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 Create a positive and harmonious work environment.
 </li>
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 Assist the management team in identifying the skills and competencies required in the team for recruitment and development.
 
 
 </li>
 </ul>
 
 CLIENT RELATIONSHIP &amp; PORTFOLIO DEVELOPMENT
 
 
 
 <ul>
 <li>
 Establish a client centric mindset within the boutique.
 </li>
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 Manage the operational roll-out of all clienteling activities for your team, ensuring such activities add value to all Cartier clients.
 </li>
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 Engage and support team members in building long term client relationship and developing their portfolios.
 </li>
 <li>
 Assist boutique leadership in the monitoring of the ROI for client relationship programs and actions.
 
 
 </li>
 </ul>
 
 PRODUCT CATEGORY
 
 
 
 <ul>
 <li>
 Act as a point of reference on a defined category.
 </li>
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 Provide the boutique and office teams with some feedback (product performance, quality, client related information, local market, competitors, trends&hellip;) creating strong bond with office Managers.
 </li>
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 Lead the product category business (morning briefings, internal communication, action plans, visual merchandising, clienteling, training and team animation&hellip;).
 </li>
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 Create enthusiasm around product category.
 
 
 </li>
 </ul>
</div>

Team Leader - Sales 1

Geekay Group

<ul><li>SHOULD HAVE GAMING KNOWLEDGE &amp; GAMING PRODUCTS</li><li>Greeting customers, responding to questions, improving engagement with our merchandise and providing outstanding customer service.</li><li>Operating our cash registers, managing financial transactions, and balancing drawers.</li><li>Achieving established goals.</li><li>Directing customers to merchandise within the store.</li><li>Increasing in store sales.</li><li>Superior product knowledge.</li><li>Maintaining an orderly appearance throughout the sales floor.</li><li>Introducing promotions and opportunities to customers.</li><li>Cross-selling products to increase purchase amounts.</li></ul>Retail Sales Associate work schedule:Duty Hours : 6-day work week, 1 day offShifts : 3 shifts as per duty roster: 9 hr inclusive of 1 hr breakInterlocation : transfers with the region based on business requirementsNotice Period : 1 month Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per month

Retail Sales Associate-EXCEPT Asians

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Team Leader - Sales 1

Retail Sales Associate-EXCEPT Asians