ecommerce operations specialist

Al-Futtaim

<div>Job Requisition ID: 174749
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 

Overview Of The Role: 
The ECOM &amp; Marketplace Specialist is responsible for supporting the ECOM Manager in enhancing trading and merchandising efforts across various categories for the Toys R Us website and marketplace. The role involves generating an augmented customer experience, developing the Toys R Us brand image, and ensuring a unique digital consumer experience. Success in this role depends on driving financial targets, managing product content with utmost accuracy, assisting in strategic reporting and analysis, and fostering strong relationships with internal teams and partners. 

What You Will Do: 
Sales and Merchandising
<ul>
<li>Drive financial targets including sales, cash margin, and margin percentage.</li>
<li>Manage merchandise and trading of e-store/marketplace to maximize cross &amp; up-selling, conversion, and revenue while managing stock levels.</li>
<li>Ensure accurate stock, pricing, pictures and offers across all marketplace platforms.</li>
</ul><h4 class="jobSectionHeader">Product Management</h4>
<ul><li>Ensure daily/weekly management of products going live with 100% accuracy of product content and assets.</li>
<li>Identify slow-performing products and apply corrective measures.</li>
<li>Coordinate with internal teams to ensure timely execution of product updates.</li>
</ul><h4 class="jobSectionHeader">Analysis and Reporting</h4>
<ul><li>Assist in the preparation of weekly and monthly reports/analysis, highlighting opportunities and risks.</li>
<li>Identify and resolve marketplace rejections with stores and partners.</li>
<li>Conduct weekly/monthly competitor and market analysis to identify opportunities and risks.</li>
</ul><h4 class="jobSectionHeader">Marketing and Promotion</h4>
<ul><li>Support the execution of the marketing and promotional plan, including emails, social media, and homepage content.</li>
<li>Assist in delivering marketing plans and evaluating promotional activities.</li>
</ul><h4 class="jobSectionHeader">Relationship Management</h4>
<ul><li>Build strong relationships with internal teams and business partners.</li>
<li>Communicate effectively within the team to ensure correct and timely execution of plans.</li>
<li>Participate in maintaining a collaborative and productive work environment.</li></ul> 
 
Required Skills To Be Successful:
<ul>
<li>Excellent attention to detail.</li>
<li>Strong analytical and numerical skills with the ability to produce trade reports and analysis.</li>
<li>Proficient in MS Office with strong knowledge of other digital tools.</li>
<li>Ability to learn new technology quickly.</li></ul> 
 
What Qualifies You For The Role:
<ul>
<li>Bachelor's degree or equivalent experience.</li>
<li>2+ years of experience in merchandising, ideally within a multi-channel retailer or pure play environment.</li>
<li>Excellent skills in site merchandising and product content management.</li>
<li>Experience in handling negotiations and building relationships with key stakeholders.</li>
<li>Strong planning, organizational, and prioritization skills.</li></ul> 
About Al-Futtaim Group Real Estate 
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years. 
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us. 
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
About Al-Futtaim Malls 
Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
About Al-Futtaim Engineering &amp; Technologies 
Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions. 
 
The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation. 
 
The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services. 
 
These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.</div>

Ecommerce Operations & Marketplace Specialist

Al-Futtaim Automotive

Overview E-Com Operations Specialist Retail Fashion DubaiThe Ecommerce Operations Specialist is responsible for managing the day-to-day backend operations of our ecommerce platforms across multiple brands and markets. This includes handling order processing, coordinating fulfillment, resolving platform issues, and ensuring smooth system integrations between SAP and Shopify. The role also supports online merchandising activities and contributes to operational efficiency through automation tools (e.g., Power Automate) and data-driven reporting. The ideal candidate is detail-oriented, technically proficient, and able to work collaboratively in a fast-paced ecommerce environment. Responsibilities <ul><li>Manage the end-to-end ecommerce order process (cancellations, returns, exchanges, refunds) across GCC markets.</li><li>Monitor and troubleshoot integrations between SAP, Shopify, OMS, payment gateways, and 3PL systems; coordinate with IT to ensure uptime and data accuracy.</li><li>Conduct daily QA checks to ensure site readiness, smooth navigation, and checkout functionality.</li><li>Support online merchandising tasks, including product sorting, homepage scheduling, and campaign readiness.</li><li>Prepare and maintain operational reports using BI tools (Power BI, Looker Studio, etc.) to track orders, returns, fulfillment, and issue resolution.</li><li>Assist in creating workflow automation to streamline manual processes and improve efficiency.</li><li>Collaborate with content, IT, customer service, and logistics teams to ensure seamless site operations.</li><li>Participate in UATs, platform upgrades, and system enhancements with internal tech teams.</li></ul> Requirements Experience <ul><li>2-4 years in ecommerce operations or platform management.</li><li>Familiarity with Shopify Plus and SAP (Retail, MM, or SD modules).</li><li>Understanding of system integrations and API workflows.</li><li>Experience with online merchandising.</li><li>Ability to create reports and dashboards using BI tools.</li><li>Exposure to automation tools like Power Automate is a plus.</li></ul> Skills & Competencies <ul><li>Strong attention to detail and organizational skills.</li><li>Technical understanding of ecommerce platforms and workflows.</li><li>Comfortable with data analysis and reporting tools.</li><li>Proactive problem-solver with a continuous improvement mindset.</li><li>Strong communication and cross-team collaboration skills.</li></ul>We're here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.Before you click "apply": Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application. Seniority level <ul><li>Entry level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Management and Manufacturing</li></ul> Industries <ul><li>Motor Vehicle Manufacturing</li></ul>Referrals increase your chances of interviewing at Al-Futtaim Automotive by 2xGet notified about new Operational Specialist jobs in Dubai, United Arab Emirates.

E-Com Operations Specialist Retail Fashion Dubai

Robinson & Co (Singapore) Pte Ltd

Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert: E-Com Operations Specialist Retail Fashion Dubai Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A"rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.Role Purpose:The Ecommerce Operations Specialist is responsible for managing the day-to-day backend operations of our ecommerce platforms across multiple brands and markets. This includes handling order processing, coordinating fulfillment, resolving platform issues, and ensuring smooth system integrations between SAP and Shopify. The role also supports online merchandising activities and contributes to operational efficiency through automation tools (e.g., Power Automate) and data-driven reporting.The ideal candidate is detail-oriented, technically proficient, and able to work collaboratively in a fast-paced ecommerce environment.Key Responsibilities:<ul><li>Manage the end-to-end ecommerce order process (cancellations, returns, exchanges, refunds) across GCC markets.</li><li>Monitor and troubleshoot integrations between SAP, Shopify, OMS, payment gateways, and 3PL systems; coordinate with IT to ensure uptime and data accuracy.</li><li>Conduct daily QA checks to ensure site readiness, smooth navigation, and checkout functionality.</li><li>Support online merchandising tasks, including product sorting, homepage scheduling, and campaign readiness.</li><li>Prepare and maintain operational reports using BI tools (Power BI, Looker Studio, etc.) to track orders, returns, fulfillment, and issue resolution.</li><li>Assist in creating workflow automation to streamline manual processes and improve efficiency.</li><li>Collaborate with content, IT, customer service, and logistics teams to ensure seamless site operations.</li><li>Participate in UATs, platform upgrades, and system enhancements with internal tech teams.</li></ul>Requirements:Experience<ul><li>2-4 years in ecommerce operations or platform management.</li><li>Familiarity with Shopify Plus and SAP (Retail, MM, or SD modules).</li><li>Understanding of system integrations and API workflows.</li><li>Experience with online merchandising.</li><li>Ability to create reports and dashboards using BI tools.</li><li>Exposure to automation tools like Power Automate is a plus.</li><li>Strong attention to detail and organizational skills.</li><li>Technical understanding of ecommerce platforms and workflows.</li><li>Comfortable with data analysis and reporting tools.</li><li>Proactive problem-solver with a continuous improvement mindset.</li><li>Strong communication and cross-team collaboration skills</li></ul>We're here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.Before you click "apply": Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

Lowes Foods

<div>Overview:

This internship will support the Lowes Foods eCommerce organization on a series of digital merchandising initiatives that support category improvements. This position will report to our eCommerce Merchandising Specialist. In this role, you will be right in the middle of a fast-paced part of our business and given the opportunity to participate in a variety of important responsibilities. This position will primarily be hybrid, with some time spent in the Lowes Foods corporate office in Winston-Salem, NC. In office time will be planned accordingly. This is a great opportunity to be directly involved with the very fast-paced and highly disruptive grocery ecommerce market and learn the fundamentals of eCommerce retail, information technology, and customer service.
Responsibilities:
<div>
Overview/Key Responsibilities:</div><ul><li><ul><li>
Assist in managing and optimizing our e-commerce website.</li></ul><ul><li>
Help maintain product listings, including descriptions and images</li></ul><ul><li>
Support guest services by addressing online inquiries and resolving issues.</li></ul><ul><li>
Provide insights and suggestions for improving user experience.</li></ul></li></ul><div>
Projects:</div><ul><li><ul><li>
Category Merchandising:</li></ul><ul><li>
Work with the Merchandising Specialist to focus on a category and department digital shelf, both first and third party. Partner with the Category Managers to identify problems within the online digital shelf and image repository. Once problems are identified, use your time to work with departments and managers to solve these problems and align the digital shelf.</li></ul><ul><li>
Support the Merchandising Specialist in setting up new items.</li></ul><ul><li>
Align with category management on online category revamps.</li></ul><ul><li>
This will include a review of existing hierarchy, items and landing pages.</li></ul><ul><li>
Special Projects:</li></ul><ul><li>
Supports other projects as directed by the eCommerce Merchandising Specialist.</li></ul><ul><li>
At Lowes Foods, we are all about disruptive concepts, and the eCommerce team helps to bring those visions to life online. You will have the opportunity to:</li></ul><ul><li>
Work with sponsor teams and IT partners.</li></ul><ul><li>
Participate in deep dive sessions.</li></ul><ul><li>
Help define requirements, ensuring we are bringing the business vision to reality.</li></ul></li></ul>
Qualifications:
<ul><li>Proficient in excel and google</li><li>
Basic understanding of SEO, online merchandising</li><li>
Ability to analyze sales data and identify patterns</li><li>
Interest in consumer behavior</li><li>
Highly organized and detailoriented</li><li>
Comfortable working with fastchanging priorities</li><li>
Problemsolving mindset</li></ul><div></div><div> 
#LI-JW1</div></div>

Internship - eCommerce Merchandising

Fusion BPO Services

<div>Are you passionate about empowering others through training? Do you have experience in the e-commerce sector and a background in training customer service teams? Step beyond the ordinary if you&rsquo;re looking for BPO trainer jobs in Kalyani or call center trainer jobs in Kalyani! Fusion CX has the perfect opportunity for you at Kalyani to join our team as an Ecommerce process trainer to build a CX specialist workforce ready to redefine customer experiences! We are seeking an experienced Ecommerce trainer in Kalyani who can develop and deliver impactful training sessions. At Fusion CX, we&rsquo;re focused on developing talent and driving performance, ensuring that every team member is equipped with the skills they need to excel. Join us and help create outstanding customer experiences!
<h2 class="jobSectionHeader">Job Description</h2>
Key Responsibilities of the Ecommerce trainer in Fusion CX Kalyani:
<ul><li>Responsible for conducting end-to-end training programs</li>
<li>Deliver classroom and blended programs that add value to the learner and their business area</li>
<li>Conduct refresher sessions to improve/maintain the CORE skills of the Customer Service CSRs on the operations floor</li>
<li>Preparing and designing Training Materials</li>
<li>Generates training reports</li>
<li>Train new Customer Service CSRs in the area of Customer Service Skills/ Process Knowledge/Product Knowledge etc (CORE Training)</li>
<li>Respond to and resolve issues arising out of interactions with Operations</li>
<li>Conduct timely meetings with different LOBs to ensure open communication and devise an action plan to address issues/ concerns raised.</li>
<li>Floor support as per the process requirements</li>
<li>Coordination with different LOBs in preparation for TNA</li>
<li>Feedback and sessions are to be conducted as per the requirement</li>
<li>BQM Management</li>
<li>Nesting Compliance.</li>
</ul><h2 class="jobSectionHeader">Job Requirements</h2>
Skills and qualifications required to thrive as an Ecommerce process trainer in Fusion CX Kalyani:
<ul><li>Graduate in any field</li>
<li>Min 1-2 years of experience in the telecom process/BPO industry (on paper)</li>
<li>Willing to work in 24*7 shifts and 6 days a week. Ability to Work Flexible Schedules and Shifts.</li>
<li>Excellent written, oral, and presentation skills, as well as proficiency in MS Office products.</li>
</ul><h2 class="jobSectionHeader">Why Join Fusion CX?</h2>
At Fusion CX, we believe in growth, learning, and making a real impact. As an E-Commerce Trainer in Kalyani, you&rsquo;ll have the opportunity to shape the future of customer service teams while enjoying the perks of a supportive, innovative work environment. If you&rsquo;re considering Process trainer jobs, BPO trainer jobs in Kalyani, or call center trainer jobs in Kalyani, join us and contribute to training and building a CX specialist workforce that transforms customer experiences around the globe.
Here&rsquo;s why you should join us as an Ecommerce trainer in Kalyani:
<ul><li>Competitive Pay &amp; Benefits: Enjoy an attractive salary package along with benefits that reward your contributions.</li>
<li>Endless Growth Opportunities: Benefit from professional development, leadership training, and career advancement.</li>
<li>Collaborative Culture: Be part of a diverse and motivated team where your ideas and efforts are valued.</li>
</ul>Ready to take your training career to the next level? Apply now and become part of a forward-thinking company transforming customer experiences!</div>

Trainer – ECommerce – Kalyani

Radiant Tech

Radiant Tech is looking for an experienced Ecommerce Specialist to manage and grow our online presence across major marketplaces. This is a 100% onsite role with a daily commute, so we are only considering candidates currently residing in Rawalpindi/Islamabad.Key Responsibilities:Manage and optimize ecommerce stores on Amazon, eBay, Shopify, Etsy, and WalmartCreate, update, and optimize product listings (titles, bullets, descriptions, images, attributes, tags)Conduct keyword research and implement marketplace SEO best practicesSet up, manage, and optimize PPC / Sponsored Ads (e.g., Amazon Sponsored Products/Brands, Walmart Ads, eBay Promoted Listings)Monitor performance (traffic, CTR, conversion, ACOS/ROAS, sales) and implement data-driven optimizationCoordinate pricing, promotions, coupons, and deals to drive growthWork with designers/creatives to ensure high-quality images, infographics, and store creativesGenerate weekly and monthly performance reports with clear action plansStay updated on marketplace policies, trends, and competitor activitySkills &amp; Experience Required:2+ years of proven, hands-on ecommerce experienceMust have practical experience managing stores on all of the following platforms:Amazon, eBay, Shopify, Etsy, WalmartStrong experience with:Listing creation &amp; optimization (SEO-focused content, images, variations, enhanced/A+ content where applicable)Marketplace SEO &amp; keyword researchPPC / Sponsored Ads campaign setup, management, and optimizationPerformance analysis &amp; growth strategies across multiple channelsComfortable using ecommerce tools and software, such as:Product/keyword research tools (e.g., Helium 10, Jungle Scout, or similar)Analytics &amp; reporting (Seller Central reports, Shopify analytics, Google Analytics, Excel/Sheets)Ability to brief and coordinate with designers for banners, creatives, and listing imagesStrong analytical, problem-solving, and communication skillsBachelor&rsquo;s degree (BS) in Business, Marketing, IT, or a related field is a plusMust be available on-site and able to commute daily to our office in Rawalpindi..What We Offer:Competitive salary based on experience and skills.Opportunity to work across multiple international marketplaces.Growth-focused, professional, and supportive environment.Chance to take ownership of ecommerce growth and make a real impact.How to Apply:If you meet the above criteria and have hands-on experience growing ecommerce stores, we&rsquo;d love to hear from you.Send your CV/Resume to:Email: info@goradiant.techSubject line: Application &ndash; Ecommerce SpecialistJob Type: Full-timeWork Location: In person

Ecommerce Specialist

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist worldwide financial-services leading client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers and banking flavor but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matriculation or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Banking Experience preferred
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client
 </li>
 <li>
 Assist customers with their items purchased through ecommerce website
 </li>
 <li>
 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Follow standard processes and procedures when it comes to providing the resolution
 </li>
 <li>
 Staying up to date with latest updates on system information, process changes and future updates
 </li>
 </ul>
</div>

Customer Services Specialist

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