spa receptionist

agent-front desk

en - reservation agent Jobs in Istanbul Turkey

en - reservation agent

front desk agent

front desk clerk

en reservation agent

Accor

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
The Reservation Agent is responsible for handling all reservation inquiries, ensuring the highest level of personalized guest service, and maximizing room revenue through effective sales techniques. This role requires a strong understanding of the luxury hospitality standards, attention to detail, and a proactive approach in anticipating guest needs. 
Key Responsibilities:<ul><li>
Handle all individual and group reservation requests via phone, email, and online channels in a timely and professional manner.</li><li>
Ensure all reservations are accurately entered into the system with complete guest details and preferences.</li><li>
Maintain an up-to-date knowledge of room types, rates, packages, and promotions.</li><li>
Demonstrate comprehensive knowledge of the property, facilities, and brand standards to effectively upsell and cross-sell.</li><li>
Collaborate closely with Front Office, Sales, and Revenue teams to optimize room inventory and maximize revenue.</li><li>
Follow company policies and procedures regarding payment, cancellation, and data privacy.</li><li>
Anticipate and fulfill guest preferences to deliver a bespoke luxury experience.</li><li>
Handle VIP and special request bookings with extra care and discretion.</li><li>
Prepare daily, weekly, and monthly reservation reports as required.</li><li>
Maintain excellent communication and relationship with travel agents, corporate clients, and internal departments.</li><li>
Participate in training sessions and contribute to continuous service improvement initiatives.</li></ul> 
Qualifications 
J<ul><li>
Minimum 2 years of experience in a similar role within a luxury or 5-star hotel environment.</li><li>
Excellent communication skills, both written and verbal (English required; additional languages are a plus).</li><li>
Strong knowledge of Opera PMS, CRM systems, and online booking channels.</li><li>
Detail-oriented with strong organizational and multitasking abilities.</li><li>
Sales-driven and guest-oriented mindset with a warm, polished attitude.</li><li>
Ability to remain calm and professional under pressure.</li><li>
Flexibility to work in shifts, including weekends and holidays.</li></ul> 
Additional Information 
Core Competencies:<ul><li>
Guest Centricity</li><li>
Luxury Service Mindset</li><li>
Sales &amp; Revenue Awareness</li><li>
Communication &amp; Team Collaboration</li><li>
Problem Solving &amp; Adaptability</li></ul></div>

EN - Reservation Agent

Koc Finansman A.S.

<div>
 
 Veri odakl&inodot; &scedil;irket ve alan&inodot;nda &ouml;nc&uuml; ARGE olma yolculu&gbreve;umuza devam ederken, Bilgi Teknolojileri ve Arge Direkt&ouml;rl&uuml;&gbreve;&uuml; olarak &ccedil;evik &ccedil;al&inodot;&scedil;ma k&uuml;lt&uuml;r&uuml;n&uuml; benimsedik. Ekibimize teknolojik geli&scedil;im, y&uuml;ksek i&scedil;birli&gbreve;i, yarat&inodot;c&inodot;l&inodot;k ve m&uuml;&scedil;teri odakl&inodot;l&inodot;k &ccedil;er&ccedil;evesinde katk&inodot; sa&gbreve;layacak, &ldquo;Veri Bilimci/Data Scientist&rdquo; olarak g&ouml;rev alacak arkada&scedil;&inodot;m&inodot;z&inodot; bekliyoruz.
 
 
 Sen de bu heyecanl&inodot; yolculukta bize kat&inodot;lmak istersen; sorumlu olaca&gbreve;&inodot;n alanlar&inodot; ve i&scedil; tan&inodot;m&inodot;n&inodot; a&scedil;a&gbreve;&inodot;da bulabilirsin;
 
 
 
 
 
 
 Sorumluluk Alanlar&inodot; ve &Idot;&scedil; Tan&inodot;m&inodot;
 
 
 <ul>
 <li>
 &Ccedil;evik d&ouml;n&uuml;&scedil;&uuml;m ve Ar-Ge kapsam&inodot;nda y&uuml;r&uuml;t&uuml;len projelerde aktif rol almak,
 </li>
 <li>
 AI metodolojilerini (ML, DL, NLP, GenAI) kullanarak modelleme &ccedil;al&inodot;&scedil;malar&inodot; y&uuml;r&uuml;tmek,
 </li>
 <li>
 &Idot;statistiksel analiz, makine &ouml;&gbreve;renmesi, optimizasyon modelleri geli&scedil;tirmek ve yeni teknolojileri ara&scedil;t&inodot;rarak uygulamak,
 </li>
 <li>
 Ar-Ge hedefleri do&gbreve;rultusunda literat&uuml;r ara&scedil;t&inodot;rmalar&inodot; yapmak ve en iyi uygulamalar&inodot; projelere aktarmak,
 </li>
 <li>
 &Idot;&scedil; birimlerinin ihtiya&ccedil; duydu&gbreve;u alanlarda analitik proje fikirleri &ouml;nermek, geli&scedil;tirmek ve y&ouml;netmek,
 </li>
 <li>
 BT ve Ar-Ge b&uuml;nyesindeki yaz&inodot;l&inodot;m ekipleriyle yak&inodot;n &ccedil;al&inodot;&scedil;arak geli&scedil;tirilen algoritmalar&inodot;n devreye al&inodot;nmas&inodot;n&inodot; sa&gbreve;lamak,
 </li>
 <li>
 Modelleme s&uuml;re&ccedil;lerinde veri do&gbreve;rulu&gbreve;unu sa&gbreve;lamak ve veri kalitesini art&inodot;racak &ccedil;al&inodot;&scedil;malar y&uuml;r&uuml;tmek,
 </li>
 <li>
 Geli&scedil;tirilen modellerin performans&inodot;n&inodot; izlemek, de&gbreve;erlendirmek ve iyile&scedil;tirmek,
 </li>
 <li>
 Agentic AI ve B&uuml;y&uuml;k Dil Modelleri (LLM) tabanl&inodot; &ccedil;&ouml;z&uuml;mler geli&scedil;tirerek i&scedil; s&uuml;re&ccedil;lerinde verimlilik art&inodot;rmak,
 </li>
 <li>
 Yeni nesil NLP ve &ccedil;ok modlu (multimodal) &ccedil;&ouml;z&uuml;mler &uuml;zerinde &ccedil;al&inodot;&scedil;mak: &ouml;zetleme, bilgi tabanl&inodot; soru-cevap sistemleri (RAG), yarat&inodot;c&inodot; i&ccedil;erik &uuml;retimi, ak&inodot;ll&inodot; yard&inodot;mc&inodot; sistemler (copilot), uyumluluk otomasyonu vb.,
 </li>
 <li>
 A2A (Agent-to-Agent) ileti&scedil;im protokollerini tasarlayarak &ccedil;oklu ajan ekosistemlerinde i&scedil; birli&gbreve;ini sa&gbreve;lamak.
 </li>
 </ul>
 
 
 
 
 
 Genel Nitelikler
 
 
 <ul>
 <li>
 Bilgisayar, End&uuml;stri, Matematik M&uuml;hendisli&gbreve;i, Matematik, Fizik, Ekonometri veya &Idot;statistik b&ouml;l&uuml;mlerinden mezun, tercihen bu alanlarda y&uuml;ksek lisans veya doktora derecesine sahip,
 </li>
 <li>
 Veri bilimi alan&inodot;nda en az 2-3 y&inodot;l tecr&uuml;beli, tercihen bankac&inodot;l&inodot;k veya finans sekt&ouml;r&uuml;nde deneyim sahibi,
 </li>
 <li>
 AI/ML metodolojileri, istatistiksel analiz, optimizasyon ve yapay &ouml;&gbreve;renme ara&ccedil;/k&uuml;t&uuml;phanelerinde deneyimli,
 </li>
 <li>
 Python, R, Java, Matlab gibi programlama dillerine h&acirc;kim,
 </li>
 <li>
 Tercihen SQL, veri taban&inodot; yap&inodot;lar&inodot; ve Deep Learning framework&rsquo;leri (TensorFlow, PyTorch) konusunda deneyimli,
 </li>
 <li>
 LangChain, LlamaIndex, OpenAI API gibi modern yapay zek&acirc; ekosistemlerinde &ccedil;al&inodot;&scedil;maya istekli,
 </li>
 <li>
 &Idot;yi derecede &Idot;ngilizce bilen,
 </li>
 <li>
 &Idot;leti&scedil;im becerileri g&uuml;&ccedil;l&uuml;, tak&inodot;m &ccedil;al&inodot;&scedil;mas&inodot;na yatk&inodot;n,
 </li>
 <li>
 Ara&scedil;t&inodot;rmaya, yeni teknolojilere ve kendini s&uuml;rekli geli&scedil;tirmeye a&ccedil;&inodot;k,
 </li>
 <li>
 Problem &ccedil;&ouml;zme ve analitik d&uuml;&scedil;&uuml;nme yetene&gbreve;i y&uuml;ksek,
 </li>
 <li>
 Sonu&ccedil; odakl&inodot; ve yenilik&ccedil;i bir bak&inodot;&scedil; a&ccedil;&inodot;s&inodot;na sahip isen
 </li>
 </ul>
 
 Ba&scedil;vurunuzu bekliyoruz!
 
 
 
 
 
 
 &ldquo;6698 say&inodot;l&inodot; Ki&scedil;isel Verilerin Korunmas&inodot; Kanunu kapsam&inodot;nda ki&scedil;isel verilerinizin i&scedil;lenmesinden do&gbreve;an haklar&inodot;n&inodot;za ve bu konudaki detayl&inodot; bilgiye https://www.kocfinans.com.tr/tr/kariyer/kocfinansli-olmak adresinde yer alan ayd&inodot;nlatma metnimizden ula&scedil;abilirsiniz.&rdquo;
 
 
 
 
</div>

Veri Bilimci/Data Scientist

ICterra Information and Communication Technologies

<div>
 
 ICterra, M&uuml;nih, &Idot;stanbul ve Ankara'da ofisleri bulunan k&uuml;resel bir yaz&inodot;l&inodot;m m&uuml;hendisli&gbreve;i &scedil;irketidir. 30 y&inodot;ll&inodot;k yaz&inodot;l&inodot;m geli&scedil;tirme deneyimini teknoloji uzmanl&inodot;&gbreve;&inodot; ve kan&inodot;tlanm&inodot;&scedil; metodolojilerle birle&scedil;tirerek, k&uuml;resel olarak birden fazla sekt&ouml;rde m&uuml;&scedil;terilerimize yenilik&ccedil;i &ccedil;&ouml;z&uuml;mler sunuyoruz. 200'den fazla yaz&inodot;l&inodot;m uzman&inodot;yla, yaz&inodot;l&inodot;m geli&scedil;tirme ve test hizmetleri sa&gbreve;layarak d&uuml;nyan&inodot;n en iyi BT ve savunma &scedil;irketleriyle stratejik ortakl&inodot;klar kuruyoruz.
 
 
 Finans sekt&ouml;r&uuml;nde faaliyet g&ouml;steren m&uuml;&scedil;terimiz ile birlikte y&uuml;r&uuml;tm&uuml;&scedil; oldu&gbreve;umuz projelerimiz i&ccedil;in
 
 DWH
 
 konusunda uzmanl&inodot;&gbreve;&inodot; olan
 
 K&inodot;demli Yaz&inodot;l&inodot;m M&uuml;hendisi
 
 olarak m&uuml;&scedil;teri lokasyonundan ve uzaktan &ccedil;al&inodot;&scedil;abilecek enerjik ekip arkada&scedil;lar&inodot; ar&inodot;yoruz.
 
 
 
 
 
 
 Sorumluluklar:
 
 
 <ul>
 <li>
 DWH ve DatalakeHouse mimarisinin tasar&inodot;m&inodot; ve standartlar&inodot; belirlenmede yetkin
 </li>
 <li>
 ETL s&uuml;re&ccedil;lerine hakim ve ETL strateji kurabilen
 </li>
 <li>
 Veri modellemeye (OLTP &rarr; OLAP d&ouml;n&uuml;&scedil;&uuml;m&uuml;, star schema, snowflake, 3NF vs.) hakim
 </li>
 <li>
 Performans optimizasyonu, partitioning, indexing stratejileri kurbailen
 </li>
 <li>
 G&uuml;venlik, veri y&ouml;neti&scedil;imi (data governance), semantic layer, metadata ve master data s&uuml;re&ccedil;lerini y&ouml;netebilen
 </li>
 <li>
 DWH i&ccedil;in yeni teknolojilerin (Azure Synapse, Data Lake, Fabric vb.) yol haritas&inodot;na uygun de&gbreve;erlendirebilmesi, deneyimi olmas&inodot;
 </li>
 <li>
 BigData, Yapay Zeka, Makine &ouml;&gbreve;renmesi, Veri Bilimi gibi konularda bilgi sahibi
 </li>
 </ul>
 
 
 
 
 
 Yetkinlikler :
 
 
 <ul>
 <li>
 Microsoft SQL Server (DWH, T-SQL, performance tuning) ileri seviye
 </li>
 <li>
 SSIS, SSAS Tabular (veya Multidimensional), SSRS deneyimi
 </li>
 <li>
 Power BI&rsquo;da enterprise modelleme (Tabular model, row-level security, incremental refresh)
 </li>
 <li>
 Veri modelleme ara&ccedil;lar&inodot; (Erwin, Power Designer veya benzeri) bilgisi
 </li>
 <li>
 &Idot;leri d&uuml;zey ETL tasar&inodot;m&inodot;, orchestration (SQL Agent, SSIS Catalog)
 </li>
 <li>
 B&uuml;y&uuml;k &ouml;l&ccedil;ekli DWH projelerinde mimari tecr&uuml;be (20 TB+ veri yap&inodot;lar&inodot; avantajd&inodot;r)
 </li>
 <li>
 SQL Agent job ve dependency y&ouml;netimi deneyimi olmal&inodot;.
 </li>
 </ul>
 
 
</div>

Kıdemli Yazılım Mühendisi (DWH)

IC HOLDİNG

<div>
 
 "1969 y&inodot;l&inodot;nda temelleri at&inodot;lan ve bug&uuml;n bir Holding &ccedil;at&inodot;s&inodot; alt&inodot;nda faaliyetlerini s&uuml;rd&uuml;ren IC &Idot;brahim &Ccedil;e&ccedil;en Yat&inodot;r&inodot;m Holding A.&Scedil;. (IC Holding) faaliyetlerini temelde &Idot;n&scedil;aat, Enerji &Uuml;retimi ve Da&gbreve;&inodot;t&inodot;m&inodot;, Turizm, Sanayi, Altyap&inodot; sekt&ouml;rlerinde s&uuml;rd&uuml;rmektedir. S&uuml;rekli b&uuml;y&uuml;yen ve geli&scedil;en kurumsal bir yap&inodot; i&ccedil;inde T&uuml;rkiye&rsquo;de faaliyetlerini s&uuml;rd&uuml;ren IC Holding son y&inodot;llarda ba&scedil;ta Rusya, Orta Do&gbreve;u, Orta Asya ve Avrupa gibi D&uuml;nyan&inodot;n &ccedil;e&scedil;itli b&ouml;lgelerinde, &ouml;zellikle nitelikli m&uuml;teahhitlik hizmetleri ve orta &ouml;l&ccedil;ekli sanayi grubu faaliyetleri olmak &uuml;zere bir&ccedil;ok proje ger&ccedil;ekle&scedil;tirmektedir."
 
 
 
 
 
 IC &Idot;brahim &Ccedil;e&ccedil;en Holding b&uuml;nyesinde g&ouml;revlendirilmek &uuml;zere a&scedil;a&gbreve;&inodot;daki &ouml;zelliklere sahip
 
 "Yapay Zeka Uzman&inodot;"
 
 aray&inodot;&scedil;&inodot;m&inodot;z bulunmaktad&inodot;r.
 
 
 
 
 
 
 Genel Nitelikler:
 
 
 
 
 
 <ul>
 <li>
 Yapay zeka, makine &ouml;&gbreve;renimi veya yaz&inodot;l&inodot;m geli&scedil;tirme alan&inodot;nda en az 2 y&inodot;l deneyimli,
 </li>
 <li>
 Tercihen &Uuml;niversitelerin M&uuml;hendislik b&ouml;l&uuml;mlerinden mezun,
 </li>
 <li>
 Python, JavaScript/Node.js veya C# ile entegrasyon geli&scedil;tirme becerisine sahip,
 </li>
 <li>
 Azure OpenAI, OpenAI API gibi bulut tabanl&inodot; AI hizmetlerinde uygulama tecr&uuml;besi olan,
 </li>
 <li>
 Tercihen do&gbreve;al dil i&scedil;leme (NLP), niyet tespiti (intent detection) ve diyalog y&ouml;netimi (dialog management) alanlar&inodot;nda proje deneyimi,
 </li>
 <li>
 RESTful API&rsquo;ler ile &ccedil;al&inodot;&scedil;ma deneyimine sahip,
 </li>
 <li>
 Microsoft Copilot ve Azure AI Studio ile proje geli&scedil;tirmi&scedil;,
 </li>
 <li>
 LLM (Large Language Models) tabanl&inodot; &ccedil;&ouml;z&uuml;mler &uuml;zerinde &ccedil;al&inodot;&scedil;m&inodot;&scedil;,
 </li>
 <li>
 LangChain, LlamaIndex gibi modern AI framework'leri hakk&inodot;nda bilgi sahibi,
 </li>
 <li>
 Hugging Face Transformers ve benzeri a&ccedil;&inodot;k kaynakl&inodot; yapay zeka k&uuml;t&uuml;phanelerine ilgili,
 </li>
 <li>
 Agile/Scrum metodolojileriyle &ccedil;evik ekiplerde &ccedil;al&inodot;&scedil;ma deneyimi bulunan,
 </li>
 <li>
 &Idot;ngilizce teknik dok&uuml;mantasyonu okuyup anlayabilecek d&uuml;zeyde yeterlilik.
 </li>
 </ul>
 
 
 
 
 
 &Idot;&scedil; Tan&inodot;m&inodot;:
 
 
 
 
 
 <ul>
 <li>
 Holding b&uuml;nyesindeki &scedil;irketler i&ccedil;in Microsoft Copilot ve Azure AI &ccedil;&ouml;z&uuml;mleri geli&scedil;tirmek,
 </li>
 <li>
 Chatbot ve dijital asistan projelerinin mimarisini olu&scedil;turmak, geli&scedil;tirmek ve optimize etmek,
 </li>
 <li>
 OpenAI, Azure OpenAI gibi LLM temelli modelleri entegre etmek ve &ouml;zelle&scedil;tirmek,
 </li>
 <li>
 Prompt engineering, RAG (Retrieval Augmented Generation) ve model se&ccedil;imi s&uuml;re&ccedil;lerinde aktif rol almak,
 </li>
 <li>
 &Idot;&scedil; ihtiya&ccedil;lar&inodot;na y&ouml;nelik AI Agent mimarileri geli&scedil;tirmek, &ouml;zelle&scedil;tirilmi&scedil; &ccedil;&ouml;z&uuml;mler &uuml;retmek,
 </li>
 <li>
 &Uuml;r&uuml;n ve proje ekipleriyle i&scedil; birli&gbreve;i yaparak AI tabanl&inodot; &ouml;zelliklerin hayata ge&ccedil;irilmesini sa&gbreve;lamak,
 </li>
 <li>
 Yeni nesil AI ara&ccedil;lar&inodot;n&inodot; ve framework&rsquo;lerini (LangChain, LlamaIndex vb.) yak&inodot;ndan takip etmek,
 </li>
 <li>
 Yenilik&ccedil;i teknolojileri pilot projelerle test etmek, kurum i&ccedil;in uygulanabilirli&gbreve;ini de&gbreve;erlendirmek,
 </li>
 <li>
 Geli&scedil;tirilen yapay zeka &ccedil;&ouml;z&uuml;mlerinin performans analizlerini ger&ccedil;ekle&scedil;tirmek ve iyile&scedil;tirmek,
 </li>
 <li>
 Projeler kapsam&inodot;nda gerekli olan teknik dok&uuml;mantasyonu haz&inodot;rlamak ve g&uuml;ncel tutmak.
 </li>
 </ul>
 
 
</div>

Yapay Zeka Uzmanı

Marriott International

<div>Additional Information 
Job Number25180624 
Job CategoryReservations 
LocationThe St. Regis Istanbul, Mim Kemal Oke Cad No 35, Istanbul, T&uuml;rkiye, T&uuml;rkiye, 34367 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual. 
Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Reservations Supervisor

ING Türkiye

<div>
 
 We are looking for a
 
 Senior AI Engineer
 
 with a strong software engineering background and deep expertise in generative AI, multi-agent system design, guardrails, monitoring, and evaluation methodologies.
 
 
 
 
 
 You will work in a
 
 AI Team
 
 focused on developing internal AI agents, automation workflows, and an AI orchestration platform that will support the productivity of our engineers across the organization and build, and scale our internal AI agent ecosystem from the ground up.
 
 
 This role is hands-on, impactful, and ideal for someone who wants to build real production AI systems.
 
 
 
 
 
 
 What you will do
 
 
 <ul>
 <li>
 Build lightweight tools, servers, and orchestration layers (e.g. MCP servers) that enable agents to operate reliably in production
 </li>
 <li>
 Architect and deliver agentic systems for internal engineering use cases: code analysis, documentation generation, SDLC automation, and troubleshooting assistance, etc.
 </li>
 <li>
 Take full ownership from prototyping and development through production deployment and maintenance
 </li>
 <li>
 Develop and maintain RAG pipelines, vector search, and semantic retrieval layers for knowledge-intensive applications
 </li>
 <li>
 Develop and refine LLM-based solutions including prompt engineering, performance evaluation, and cost optimization
 </li>
 <li>
 Build integrations between agents and internal tools (ServiceNow, Azure DevOps, observability platforms, internal knowledge bases)
 </li>
 <li>
 Define and enforce security controls including prompt sanitization, access control, audit trails, threat modeling, injection defense, and hallucination mitigation
 </li>
 <li>
 Establish comprehensive monitoring and evaluation methods for multi-agent systems measuring accuracy, safety, cost, and latency
 </li>
 <li>
 Keep up with the latest developments in LLMs, agent frameworks, workflow engines, and evaluation methodologies
 </li>
 <li>
 Collaborate with engineering teams to understand their needs, build relationships, and expand AI adoption across the organization
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 What we are looking for (Must-Have)
 
 
 <ul>
 <li>
 Bachelor's/Master's degree in Computer Science, Engineering, or equivalent degree
 </li>
 <li>
 5+ years of software engineering experience with strong Python skills and OOP fundamentals (Javaor .NET is a plus)
 </li>
 <li>
 Proven ability to design and architect agentic systems from scratch, including multi-agent orchestration and planning/reasoning flows
 </li>
 <li>
 Hands-on experience building production agentic AI applications using frameworks like LangChain, LangGraph, CrewAI or similar
 </li>
 <li>
 Experience with LLM APIs (OpenAI, Azure OpenAI, etc.)
 </li>
 <li>
 Strong API and microservices development experience with FastAPI, Flask, or Django
 </li>
 <li>
 Enterprise integration skills using RESTful APIs and event driven integration patterns (Kafka, RabbitMQ)
 </li>
 <li>
 Experience crafting prompts for enterprise tasks
 </li>
 <li>
 RAG pipeline expertise: vector databases, embeddings, semantic retrieval, and hybrid search methods
 </li>
 <li>
 Production system experience: CI/CD, containerization, testing, observability, and deployment best practices
 </li>
 <li>
 Strong understanding of agent safety, bias mitigation, transparency, and ethical design practices.
 </li>
 <li>
 Excellent communication and collaboration skills with ability to work autonomously in a "build from scratch" environment
 </li>
 </ul>
 
 
 
 
 
 Nice to Have
 
 
 <ul>
 <li>
 Background in banking, fintech, or regulated industries with sensitive data handling
 </li>
 <li>
 Open-source contributions or experience integrating agent frameworks into real-world applications with measurable impact
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Why this role is unique
 
 
 <ul>
 <li>
 You will be part of the first core team designing how AI will be used across ING T&uuml;rkiye&rsquo;s engineering ecosystem
 </li>
 <li>
 You will not only build features, but shape patterns, architecture, and standards
 </li>
 <li>
 Impact is immediate and internal &ndash; you get real production users, not demo projects
 </li>
 </ul>
 
 
 
 
 
 What We Offer:
 
 
 
 At ING, we believe your work should inspire and fulfill you. That&rsquo;s why we prioritize every detail to ensure you have an exceptional experience:
 
 
 
 
 
 
 You First Become Your True Self, Then an INGer:
 
 
 <ul>
 <li>
 
 Flexible
 
 and
 
 hybrid working models
 
 , including remote options every third week of the month and during summer.
 </li>
 <li>
 
 14 days of welcome leave
 
 in your first year&mdash;don&rsquo;t wait to pursue your dreams!
 </li>
 </ul>
 
 
 
 
 
 Continuous Growth and Development:
 
 
 <ul>
 <li>
 Access to global and local learning opportunities through
 
 ING Academy,
 
 
 LearnUp
 
 , and certification programs with leading universities.
 </li>
 <li>
 Opportunities to contribute to innovative projects both locally and globally while advancing personally and professionally.
 </li>
 <li>
 Flexible career experiences await you through
 
 Short-Term Assignments (STA), Long-Term Assignments (LTA), Mini Career opportunities, Double Major (&Ccedil;ifte Kariyer), Turuncu Misafir,
 
 and
 
 Global STA/LTA programs
 
 , designed to enhance your skills and broaden your experience across different teams, departments, and international locations.
 </li>
 <li>
 When you step into a managerial role at ING, our exclusive
 
 RISE Leadership Program
 
 empowers you to lead with confidence. Centered around technology and people, RISE equips ING leaders with advanced skills and a strategic mindset to navigate and thrive in a dynamic environment.
 </li>
 </ul>
 
 
 
 
 
 A Dynamic and Supportive Work Environment:
 
 
 <ul>
 <li>
 An informal and collaborative culture where
 
 your ideas
 
 and
 
 innovations are valued.
 
 </li>
 <li>
 Social clubs, celebrations, and events to help you balance work and fun.
 </li>
 </ul>
 
 
 
 
 
 We Care About You:
 
 
 <ul>
 <li>
 Comprehensive health insurance for you and your loved ones.
 </li>
 <li>
 Private pension plans to help you achieve your future goals.
 </li>
 <li>
 On-site amenities like a gym, coffee shops, a hairdresser, and more to simplify your daily life.
 </li>
 </ul>
 
 
 
 
 At ING, we&rsquo;re dedicated to helping you achieve your goals by embracing flexibility, growth, and innovation.
 
 
 
 
 
 For more information about our
 
 Orange Culture
 
 , click here now:
 
 
 
 
 
 https://youtu.be/Q-tB2-J1lzQ
 
 
 
 
 
 
 If you want to do your thing and explore the life while working don&rsquo;t miss this opportunity!
 
 
 
 
 
 
 Candidates are expected not to share any sensitive personal data.
 
</div>

Senior AI Engineer

NielsenIQ

<div><div><div>We are currently seeking a Customer Success Specialist who will be a part of the Turkey Commercial Team.
Customer Success Specialist is a pivotal agent in the successful go-to-market of gfknewron. Actively servicing client users on trials and further ahead first subscribing customers, the role will be focused on driving gfknewron user adaption and satisfaction. This requires both a firm understanding of the Technology &amp; Consumer Goods industries as well as the ability to grow customer intimacy through regular (daily/weekly) engagement. For strategic accounts the CSM is also expected to organically grow into the client organization and provide field colleagues with opportunities to cross and upsell in addition to existing services.
We are currently seeking a Customer Success Specialist who will be a part of the Turkey Commercial Team.
The Customer Success Specialist role will have the following key accountabilities:<ul><li>
Establishes to be a strategic partner to our local (and regional) clients</li><li>
Are an internal and external innovation agent. Drive change for faster reaction to changing market requirements.</li><li>
Are experts in their market (industry, products, channels etc.)</li></ul> 
Responsibilities (External):<ul><li>
Understands and works with POS-related data with the client (gfknewron market, possibly also predict and/or consumer) and is the central point of contact</li><li>
Ensures effective and efficient client training and onboarding of new customers.</li><li>
Educates customers about the most relevant features/functionalities for their specific business needs.</li><li>
Drives adoption rates (i.e. activation, reactivation and engagement) of gfknewron within client organization by demonstrating clear ROI to client to reach our high goals</li><li>
Drives regular gfknewron usage with stakeholders in the client organization</li><li>
Finds and builds, new user base for GfK offerings</li><li>
Develops fact-based answers to complex key business questions. Co-develops use cases with clients that shows the value of GfK data and their outcome for the clients</li><li>
Is a market expert for the handled category / industry segment</li><li>
Delivers insightful high-level presentations and actionable recommendations to our clients</li><li>
Coordinates client services locally (and regionally)</li><li>
Co-identifies leads for cross sell and upsell opportunities with the client</li><li>
Helps to improve renewal rate by demonstrating clear business outcome and value</li></ul>
Responsibilities (Internal):<ul><li>
Certified CSM (gfknewron market, predict and consumer certificate) and knows the POS proposition in detail</li><li>
Building solid market and deep POS knowledge</li><li>
Ensures to be updated on relevant knowledge and has deep understanding of platform offerings;</li><li>
Collects and provides feedback to product teams on functionality, features etc. of gfknewron platform as well as to ops and other teams on non-platform issues to drive better client experience</li><li>
Collaborates with account management at the pre-sales and renewal stages, co-identifies sales leads</li><li>
Collaborates with other business unit teams to identify opportunities for strategic assignments</li><li>
Coordinates internal client services nationally (and internationally)</li><li>
Validates / conduct QC to guarantee GfK seal of quality</li></ul> 
In other words: You will make the difference by being the face of our company and its digital solutions!
Qualifications:<ul><li>
Bachelor&acute;s/ Master&acute;s degree in Business Administration, Economics, Statistics, Engineering, or equivalent experience</li><li>
New graduate as well as 1-2 years of experience in Marketing / Sales Departments in Consumer Electronics (MDA, SDA, CE, IT/OFFICE/TELECOM) and/or Category Management in Retail Sector is a plus</li><li>
Fluent in Turkish and English language</li><li>
Strong presentation and communication skills, client-centric approach</li><li>
Passion, dedication, commitment, eagerness to learn, open mindset, team spirit, and an entrepreneurial attitude. Creativity and the ability to address real-world business problems analytically</li><li>
Living in &#304;stanbul</li></ul>
#LI-Hybrid
#LI-PF1</div></div><div><div><h2 class="jobSectionHeader">
Additional Information</h2></div><div></div><div>
Our Benefits<ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>

About NIQ
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</div></div></div>

Client Solutions Specialist

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