end user support specialist

Arab Solutions

<div>
 <strong>
  Job Title:
 </strong>
 IT User Support Specialist
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 Qatar
 <br/>
 <br/>
 <strong>
  Experience:
 </strong>
 2&ndash;4 Years
 <br/>
 <br/>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 We are seeking a proactive IT User Support Specialist to provide technical assistance and ensure smooth IT operations for end users. The ideal candidate will handle day-to-day support, troubleshoot issues, and maintain high user satisfaction.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide first-level technical support for hardware, software, and network issues
  </li>
  <li>
   Install, configure, and maintain desktops, laptops, printers, and applications
  </li>
  <li>
   Respond to user queries via phone, email, or ticketing system
  </li>
  <li>
   Troubleshoot and resolve IT issues in a timely manner
  </li>
  <li>
   Escalate complex issues to relevant teams when required
  </li>
  <li>
   Maintain IT assets and documentation
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Diploma or Bachelor&rsquo;s degree in IT or related field
  </li>
  <li>
   2&ndash;4 years of experience in IT support / helpdesk
  </li>
  <li>
   Strong knowledge of Windows OS, MS Office, and basic networking
  </li>
  <li>
   Good communication skills
  </li>
  <li>
   Arabic is a plus
   <br/>
   <br/>
  </li>
 </ul>
 Skills: documentation,it issues,it support,ms office,basic networking,hardware,software,network issues,it assets,technical support,windows os,helpdesk
</div>


IT User Support Specialist

Nextiva

<div><div><h3 class="jobSectionHeader"><b>Redefine the future of customer experiences. One conversation at a time.</b></h3>
<p>
At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.</p>
<p>
Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it's through our signature Amazing Service&reg;, the technology we create, or the experiences we cultivate, connection is at the core of who we are.</p>
<p>
If you're ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.</p></div><p></p><p><br>
Nextiva's IT Solutions team is seeking an experienced and proactive End User Support Specialist to join our team. As a Level 1 technician, you will be responsible for providing first-level support to our end-users, including triaging and basic troubleshooting. You will also ensure a positive end-user experience by identifying and addressing potential issues before they become problems. The successful candidate will have excellent communication skills, be customer-oriented, and have a passion for technology.</p>
<p>
This is a five-days-in-office, hands-on support role. You will support end users at their desks, help troubleshoot conference rooms, and work in a fast-paced environment where visibility, responsiveness, and professionalism matter. In addition to day-to-day ticket support, you will gain exposure to project work and structured certification development.</p>
<p><b>
Key Responsibilities</b></p>
<ul>
<li>Provide first-level technical support to end-users via email, chat, and remote assistance tools</li>
<li>Act as the first point of contact for end-users, ensuring prompt and courteous service delivery</li>
<li>Conduct basic troubleshooting and triaging of technical issues, ensuring prompt resolution or escalation to the next level of support</li>
<li>Ensure end-users have a positive experience by identifying and addressing potential issues before they become problems, and by providing clear and concise instructions and guidance</li>
<li>Assist with the deployment and maintenance of end-user hardware and software, including workstations, laptops, mobile devices, and peripherals</li>
<li>Provide hands-on desk-side support and conference room support to ensure meetings and workplace technology function smoothly</li>
<li>Provide training and support to end-users on common applications and systems, including Microsoft Office Suite, email, and conferencing tools</li>
<li>Maintain accurate and detailed documentation of support requests, resolutions, and user information</li>
<li>Collaborate with other technicians on the IT Solutions Team to escalate and resolve complex technical issues, and to identify and implement process improvements</li>
<li>Participate in project-based work outside of regular ticket handling, with opportunities to build experience in areas such as Linux, Intune, Jamf, and asset inventory management</li>
<li>Support hardware asset inventory and device accountability efforts, including tagging, scanning, organization, and warranty tracking</li>
<li>Continuously develop and enhance technical knowledge and skills, staying up to date with industry trends and best practices</li>
</ul>
<p><b>AI Literacy / AI Expectations</b></p>
<ul>
<li>Use approved AI tools in day-to-day troubleshooting to help investigate issues, accelerate learning, and improve resolution quality</li>
<li>Demonstrate sound judgment in how AI is used, including asking detailed troubleshooting questions and validating outputs before applying changes</li>
<li>Use AI tools to support scripting, automation, and knowledge-building as appropriate for the role and team environment</li>
<li>Show curiosity and adaptability in learning new tools and workflows that improve support effectiveness</li>
</ul>
<p><b>Required Qualifications</b></p>
<ul>
<li>High School Diploma or GED required; some college or technical education preferred</li>
<li>1-2 years of experience in a Level 1 Technical Support role</li>
<li>Basic knowledge of Windows operating systems, Microsoft Office Suite, and other common end-user software applications</li>
<li>Effective communication and interpersonal skills</li>
<li>Customer service orientation and ability to handle challenging situations with tact and professionalism</li>
<li>Proactive approach to identifying and addressing potential issues before they become problems</li>
<li>Familiarity with remote assistance tools and ticketing systems</li>
<li>Knowledge of a ticketing system like Jira</li>
<li>Ability to work independently and as part of a team in a fast-paced environment</li>
<li>Ability to work onsite five days per week in a highly hands-on support environment</li>
</ul>
<p><b>Preferred Qualifications</b></p>
<ul>
<li>Industry certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) are a plus</li>
<li>Experience with Mac support</li>
<li>Familiarity with MDM tools such as Intune or Jamf</li>
<li>Exposure to Okta, O365 admin, Exchange admin, SharePoint, or OneDrive</li>
<li>Experience with remote support tools such as ScreenConnect</li>
</ul>
<p><b>Nextiva DNA</b> (Core Competencies)</p>
<p>
Nextiva's most successful team members share common traits and behaviors:</p>
<ul>
<li><b>Drives Results</b>: Action-oriented problem solvers who quickly bring clarity and <b>simplicity</b> to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.</li>
<li><b>Critical Thinker: </b>Data-driven,<b> forward-thinking </b>individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.</li>
<li><b>Right Attitude: </b>Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and <b>care </b>for customers and teammates.</li>
</ul>
<p><b>Total Rewards</b></p>
<p>
Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.</p>
<p>
Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.</p>
<ul>
<li><b>Health - </b>Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage</li>
<li><b>Insurance - </b>Life, disability, and supplemental indemnity plans</li>
<li><b>Work-Life Balance </b><b>️</b><b> - </b>Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays</li>
<li><b>Financial Security</b><b> - </b>401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA</li>
<li><b>Wellness &zwj; - </b>Employee Assistance Program and comprehensive wellness initiatives</li>
<li><b>Growth - </b>Access to ongoing learning and development opportunities and career advancement</li>
</ul>
<p>At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!</p>
<p><i>
Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. </i><i>Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit </i><i>USCIS</i>.</p>
<p>
#LI-MS1 #LI-Onsite</p><p></p><div>
<p>
Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.</p>
<p>
Want to see what life at Nextiva is all about? Connect with us on Instagram, Instagram MX, YouTube, LinkedIn, and the Nextiva Blog.</p></div></div><p></p>

IT Solutions Technician

Intersoftkk, Inc.

<p><b>Job Overview</b><br/>Join our dynamic team as an End User Support Technician and be at the forefront of delivering exceptional IT support to our users! In this energetic role, you'll troubleshoot software and hardware issues, manage user accounts, and ensure seamless operation of our IT infrastructure. Your proactive approach will empower users to work efficiently and confidently across diverse platforms. If you thrive in a fast-paced environment and love solving technical challenges, this is your opportunity to make a meaningful impact while developing your skills in a vibrant organization.</p><p><b>Responsibilities</b></p><ul><li>Provide first-line technical support to end users via ticketing systems such as ServiceNow or Jira, ensuring timely resolution of issues.</li><li>VIP User Support</li><li>Reimage systems, Windows 11 Migration</li><li>Wi-Fi Issues, Network &amp; Printers Issues,</li><li>Onboarding new users, AD,DHCP, Microsoft Office 365</li><li>Intune</li><li>AV Support</li><li>Troubleshoot and resolve software problems across operating systems including Windows, macOS, and Linux, with a focus on Microsoft Office applications and enterprise software.</li><li>Manage computer hardware setups, upgrades, and repairs, including desktops, laptops, mobile devices, and peripherals.</li><li>Assist with network connectivity issues involving LAN, TCP/IP protocols, DNS configurations, VPN access, firewall settings, and network administration tools like Meraki.</li><li>Support user account management through Active Directory, GPO (Group Policy Objects), and other IT infrastructure tools such as SCCM and BMC Remedy.</li><li>Configure and maintain computer management systems for optimal performance and security compliance.</li><li>Collaborate with the IT team to monitor and improve network security measures including firewall rules, TCP traffic analysis, and overall network health.</li></ul><p><b>Location:</b></p><p>14 Cambridge Center Cambridge, MA 02142 USA</p><p><b>Requirements</b></p><ul><li>Proven experience in technical support or desktop support roles with a strong understanding of computer hardware and software troubleshooting.</li><li>Familiarity with operating systems including Windows (especially Windows Server), macOS, and Linux environments.</li><li>Knowledge of computer networking concepts such as LAN/WAN architecture, TCP/IP protocols, DNS management, VPN setup, and network security practices like firewall configuration.</li><li>Hands-on experience with IT support tools such as SCCM for device management, Active Directory for user account administration, GPO for policy enforcement, ServiceNow or Jira for ticketing workflows, and BMC Remedy for incident tracking.</li><li>Strong communication skills with the ability to explain technical issues clearly to non-technical users.</li><li>Ability to analyze problems quickly and implement effective solutions efficiently.</li><li>Certifications such as CompTIA A+, Network+, or Microsoft Certified are a plus but not mandatory. Embark on a rewarding journey where your technical expertise fuels productivity! We&rsquo;re committed to fostering an inclusive environment that supports your growth&mdash;offering opportunities to develop your skills in network administration, help desk operations, cybersecurity fundamentals like TCP/IP analysis, and much more. Join us to make a difference by empowering users through innovative IT solutions!</li></ul><p>Pay: $24.00 - $26.00 per hour</p><p>Work Location: In person</p>

End User Support Technician

Beverage Distribution Center Inc.

<p></p><div><div><div><div><div><div><div><div>Req #816</div></div></div><div><div><div><div>
8275 N Crescent Blvd, Pennsauken, NJ 08110, USA</div></div></div></div></div></div></div></div><div><div><div><div><p>
</p></div></div></div><div></div><div><div>
Job Description</div></div><div>
Posted Thursday, April 9, 2026, 11:00 PM</div><div></div><div><div><div><div><p>
Position Summary</p>
<p>
We are seeking a skilled and customer-focused Desktop Support Technician to join our IT Support Services team. This role is responsible for providing hands-on technical support in a multi-site corporate and manufacturing environment, ensuring end-user systems, applications, and devices operate efficiently. The ideal candidate is a strong communicator, self-motivated, and experienced in supporting a wide range of enterprise technologies.</p>
<p></p>
<p>Key Responsibilities</p>
<ul>
<li>Provide day-to-day desktop support for end users, including hardware, software, and peripheral troubleshooting</li>
<li>Support and maintain Windows 11 environments, including system configuration and issue resolution</li>
<li>Administer and support Microsoft 365 (O365) services including Outlook, Teams, and OneDrive</li>
<li>Manage user accounts, permissions, and distribution lists in Active Directory</li>
<li>Support collaboration tools including Microsoft Teams and Webex</li>
<li>Update and maintain our Asset database, ensuring we are tracking our deployed and in stock assets.</li>
<li>Perform laptop imaging, provisioning, and deployment using standard corporate tools and processes</li>
<li>Troubleshoot and support network connectivity issues, including basic LAN/WAN diagnostics</li>
<li>Provide VPN support and troubleshoot remote access issues</li>
<li>Support and troubleshoot RSA security solutions (multi-factor authentication)</li>
<li>Provide printer setup, maintenance, and troubleshooting support</li>
<li>Deliver mobile device support for both Apple (iOS) and Android platforms</li>
<li>Manage devices using Mobile Device Management (MDM) platforms</li>
<li>Create knowledge base articles and help maintain our library.</li>
<li>Document issues, resolutions, and processes in the IT ticketing system</li>
<li>Maintain a high level of customer satisfaction through clear communication and timely resolution</li>
<li>Collaborate with other IT teams to escalate and resolve complex issues</li>
</ul>
<p></p><p>Required Qualifications</p>
<ul>
<li>3&ndash;5 years of experience in desktop or end-user support within a corporate environment</li>
<li>Strong working knowledge of:</li>
<ul><li>Microsoft 365 (O365)</li>
<li>Active Directory</li>
<li>Windows 11</li>
<li>VPN technologies and remote access tools</li>
<li>Basic networking concepts (LAN/WAN troubleshooting)</li>
</ul><li>Experience with laptop imaging and deployment processes</li>
<li>Experience supporting mobile devices (iOS and Android)</li>
<li>Strong troubleshooting and problem-solving skills</li>
<li>Excellent customer service and interpersonal skills</li>
<li>Strong verbal and written communication skills</li>
<li>Ability to work independently and manage multiple priorities</li>
<li>Local travel up to 20%</li>
</ul>
<p></p><p>Preferred Qualifications</p>
<ul>
<li>Associate&rsquo;s or Bachelor&rsquo;s degree in Information Technology or related field (or equivalent experience)</li>
<li>Experience supporting Lenovo hardware in an enterprise environment</li>
<li>Familiarity with ITIL practices or structured ITSM service management environments</li>
</ul>
<p></p><p>Key Competencies</p>
<ul>
<li>Customer-focused mindset</li>
<li>Strong attention to detail</li>
<li>Self-motivated and proactive</li>
<li>Ability to adapt in a fast-paced environment</li>
<li>Team-oriented with a collaborative approach</li>
</ul>
<div>We offer a competitive salary of $60-70k. Excellent benefits which include medical, dental and vision. Eligibility in benefit plans begin the first of the month following 60 days of employment. Six (6) days of sick leave; two (2) weeks of vacation accrued throughout the year; nine (9) Company Paid Holidays and a 401K Plan with employer match.</div>
<div>
EOE without regard to race, color, religion, creed, affectional or sexual orientation or sex, national origin, ancestry, age, disability, genetics, veteran status, gender, gender identity, citizenship status, marital status, VEVRAA Federal Contractor.</div></div></div><div><div><div>
<div>
<p>* We do not provide application status due to overwhelming volume. If your skills meet our needs, we will contact you to move forward in the process.*<br>
**EOE without regard to race, color, religion, creed, affectional or sexual orientation or sex, national origin, ancestry, age, disability, genetics, veteran status, gender, gender identity, citizenship status, marital status, VEVRAA Federal Contractor.**<br>
<br>
***If you have a disability and you need an accommodation to apply, please contact us at hiring@hongrp.com***
</p></div></div></div></div></div></div><div><div><div><p>Job Details</p></div><div><div><div><div><div><div><div><div><div>
Job Family</div><div><b>
MIS Professionals</b></div></div></div></div></div><div><div><div><div><div>
Pay Type</div><div><b>
Salary</b></div></div></div></div></div></div></div></div></div></div></div></div></div><div></div>

DESKTOP SUPPORT TECHNICIAN BDCI

Comscore

<p></p><div><div><div><p>Location: Reston, VA (REQUIRED)</p><p></p><p>
About This Role:</p><p></p><p>
This role will provide frontline technical support to employees, ensuring a seamless end-user experience across hardware, software, and workplace technology. You&rsquo;ll play a key role in employee onboarding and offboarding, workstation lifecycle management, and the delivery of exceptional service, including white‑glove support for executive leadership.</p><p></p><p>
This is an excellent opportunity for a hands-on IT professional who enjoys problem-solving, working directly with users, and contributing to a collaborative, fast-paced environment.</p><p></p><p>
What You&rsquo;ll Do</p></div><div><ul><li><p>
Serve as the primary local IT support resource for workstation setup, deployment, and distribution</p></li><li><p>
Install, configure, upgrade, and troubleshoot workstation operating systems, desktop hardware, and peripheral devices for both on-site and remote users</p></li><li><p>
Respond to user support requests, assess issues, and resolve technical problems efficiently and professionally</p></li><li><p>
Clearly communicate technical concepts and solutions to both technical and non-technical users</p></li><li><p>
Support and participate in IT infrastructure and technology initiatives and projects</p></li><li><p>
Provide occasional white‑glove IT support for executive leadership</p></li><li><p>
Maintain accurate asset tracking and documentation Perform additional duties as assigned</p></li></ul></div><p></p><div><p>
What You&rsquo;ll Need:</p></div><div><ul><li><p>
2&ndash;3 years of experience in a Desktop Support or IT Support role, or an equivalent combination of education and hands-on experience</p></li><li><p>
Strong customer service skills with a professional, approachable, and solutions-oriented mindset</p></li><li><p>
Ability to work independently, manage priorities, and operate effectively with minimal supervision</p></li><li><p>
Excellent verbal, written, and problem-solving skills</p></li><li><p>
Experience supporting Microsoft Windows and macOS environments</p></li><li><p>
Familiarity with common enterprise applications such as Microsoft 365, Slack, and Zoom</p></li><li><p>
Compensation: $75-85K; Commensurate with Experience</p></li></ul></div><p></p><p>
About Comscore</p><p></p><p>
At Comscore, we&rsquo;re pioneering the future of cross-platform media measurement, arming organizations with the insights they need to make decisions with confidence. Central to this aim are our people who work together to simplify the complex on behalf of our clients &amp; partners. Though our roles and skills are varied, we&rsquo;re united by our commitment to five underlying values: Integrity, Velocity, Accountability, Teamwork, and Servant Leadership. If you&rsquo;re motivated by big challenges and interested in helping some of the largest and most important media properties and brands navigate the future of media, we&rsquo;d love to hear from you.</p><p></p><p><br>
Comscore (NASDAQ: SCOR) is a trusted partner for planning, transacting and evaluating media across platforms. With a data footprint that combines digital, linear TV, over-the-top and theatrical viewership intelligence with advanced audience insights, Comscore allows media buyers and sellers to quantify their multiscreen behavior and make business decisions with confidence. A proven leader in measuring digital and set-top box audiences and advertising at scale, Comscore is the industry&rsquo;s emerging, third-party source for reliable and comprehensive cross-platform measurement. To learn more about Comscore, please visit Comscore.com.</p><p></p><p>
EEO Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law.</p><p><br>
</p><p>To comply with federal law, Comscore participates in E-Verify. Successful candidates must pass the E-Verify process after hire.</p><p></p><ul><li>LI-ML1</li></ul><p></p>
<p></p><p>IT Support Engineer</p></div></div><p></p>

IT Support Engineer

Contour Data Solutions

<div><p><b>Senior Level 1 Help Desk Admin - End User Support
</b></p><p><b>Job Location: LA Area- Customer Site</b></p><p><b>
Full time position</b></p><p><b>
Experience- 5+ years
</b></p><p><b>Salary: 60-80k</b></p><p><b>
Job Description:</b></p><p>
Contour Data Solutions is looking for a person wanting to make an immediate impact in a rapidly changing, fast paced environment. The position is part of a technology team that has responsibility for internal and customer facing solutions which are hosted in our enterprise class data centers. The Level 1 Operations Team is responsible for supporting our client's end users supporting hardware, software/applications, printer, phones etc. Position requires an experienced, highly motivated Help Desk Admin with a minimum of one to three years' experience in Help Desk Support.</p><p><b>
Major Responsibilities</b></p><ul><li>
5+ years of experience with IT helpdesk or support position.</li><li>
Ability to manage ticket queue
</li><li>First line of support to clients regarding software, hardware and systems.
</li><li>Respond to end customer issues through phone, email, remote-in software, and computer chat.</li><li>
Knows the Ins and Outs of a Network, Servers and Windows PC (HardwareOperating System)</li><li>
Have an understanding of an IP network, including switches/firewalls and how to troubleshoot different issues.</li><li>
Able to self-manage and hold themselves accountable.</li><li>
Can translate technical problems to the end user in a plain speak way that allows them to understand the problem and solution.</li><li>
Enjoy people and care to develop strong relationships with clients.</li><li>
Be an optimist at heart.</li><li>
Resolves problem situations in a professional manner.</li><li>
Experience with iPhone/iPad/Android.</li><li>
Experience supporting phone systems from Microsoft Teams
</li><li>Experience with Apple computers in a networked environment.</li><li>
Nable RMM (remote management of computers).</li><li>
Experience supporting printers/copiers in a networked environment.</li><li>
Basic knowledge of windows server environment including active directory, DHCP, DNS, services, event logs, Line of Business application installations and management.</li><li>
Support for Microsoft related technologies: Windows Server, Exchange, SQL, Office 365, Windows 7/10, etc.</li></ul><p>
</p><p><b>The Job:</b></p><ul><li>
Monitors ticket database and monitoring platform and follows up with assigned personnel to ensure timely resolution of problems</li><li>
Invokes problem escalation procedures to coordinate recovery</li><li>
Isolates problem trends and ensures that troubleshooting efforts are completed</li><li>
Solves problems and makes decisions on a daily basis to help resolve issues</li><li>
Interfaces with users of technology, employing a high degree of tact and diplomacy to promote a positive image of the department.
</li><li>Accurately communicates pertinent information to create a work environment that lends itself to the best interests of departmental personnel and customer service</li><li>
Performs duties in a cost-effective manner to avoid waste of resources without jeopardizing quality of care and service</li><li>
Above all, build professional and sincere relationships with clients and seek ways to improve their satisfaction with our service.</li><li>
Learn the ins and outs of our clients' unique work environments.</li><li>
Work to quickly resolving incidents submitted by our clients.</li><li>
Monitor alerts generated by our tools to resolve incidents before our clients are even aware.</li><li>
Enter all work as service tickets and time as it occurs.</li><li>
Interact with vendors to support customer's specific line of business applications, copiers/printers, internet service providers, etc.</li><li>
Remote access solution implementation and support: VPN, Remote Desktop, RemoteApp.</li><li>
IT environment documentation to include system reviews and recommendations.</li><li>
Communication w/customers: keeping them informed of incident progress, notifying them of impending changes or agreed outages.</li><li>
Understanding of server administration, troubleshooting, capacity planning, and disaster recovery planning.</li><li>
Create technical documentation when needed</li><li>
Work closely with the multiples constituents including customers solutions, production support, as well as network, security, desktop support, and systems administrators to optimize the systems and related components.</li><li>
Just as the Level 2/3 Engineers will be supporting you, you will also need to support them. We are a team and supporting those around us is a must!</li></ul><p>
</p><p><b>Must Have qualifications
</b></p><ul><li>Working knowledge of Windows server administration
</li><li>Proficient at using all available resources for troubleshooting and problem solving and the ability to quickly and clearly diagnose and communicate problems and ensure the resolution of any problems identified.</li><li>
Technical, analytical, interpersonal and organization skills required</li><li>
Flexibility, integrity, teamwork, and unwavering commitment to client satisfaction</li><li>
Able to take ownership of and troubleshoot a broad variety of system problems</li><li>
Ability to work well with others, as well as independently. Attention to detail.</li><li>
Position requires on-call support including planned and unplanned responses to a 24x7 environment.</li></ul><p>
</p><p><b>Bonus</b></p><ul><li>
Microsoft Certifications</li><li>
Working knowledge of ITIL principals and procedures.</li></ul><p>
</p><p><b>Non-skill requirements:</b></p><ul><li>
Pass a background check.</li><li>
Able and willing to lift 50+ lbs of equipment.</li><li>
Be legal US citizen or have a USA work permit</li><li>
Reliable transportation</li><li>
Ability to work from home and/or customer site</li></ul></div><p></p>

Senior Level One Help Desk Admin- End User Support

Wipro

<div>Job Description<p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div><div><div><div>Job Title: ADMINISTRATOR L2
</div></div></div></div><div><div><div><div>City: Dallas
</div></div></div></div><div><div><div><div>State/Province: Texas
</div></div></div></div><div><div><div><div>Posting Start Date: 4/10/26
</div></div></div></div><div><div><div><div>Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients&rsquo; most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div><div><p>Roles and Responsibilities
</p><p><b>End User Support Experience
</b></p><ul><li>Strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
</li><li>Excellent Customer management skill,
</li><li>Good in oral and written communication
</li><li>Self- Driven and result oriented.
</li><li>Really passionate about the work
</li><li>Takes proactive ownership and works with sense of urgency
</li></ul><p><b>Hardware Troubleshooting and Repair
</b></p><ul><li>Skilled in desk side support for Installing &amp; L2 level troubleshooting of Operating Systems,
</li><li>L2 level experience in installing &amp; troubleshooting hardware issues for Laptop, Desktop, Printers and accessories
</li><li>Good knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart and physical assistance activity under instruction, at sites
</li><li>Conference room A/V equipment assistance &amp; troubleshooting
</li><li>L2 level VOIP phone configuration &amp; troubleshooting
</li></ul><p><b>Operating System &amp; Software
</b></p><ul><li>Expert in desk side support for Installing &amp; troubleshooting Operating Systems (Windows / MAC/Linux OS)
</li><li>Experience with Anti-spyware and Anti-virus software.
</li><li>Deep dive analysis of OS and application issues including antivirus or others
</li><li>Good knowledge on installation and troubleshooting of standard software&rsquo;s / application like Adobe, browsers
</li><li>Good knowledge on installation and troubleshooting of office applications (O365, Outlook, Excel, Word, PowerPoint, Teams, Skype, OneDrive)
</li><li>Good knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principles
</li><li>Good knowledge in configuring mail &amp; troubleshooting of Mobile Device Management system ( Airwatch / Xenmobile / Mobile iron etc),
</li><li>Understanding and troubleshooting for VDI, SCCM / LanDesk / Altris,
</li><li>Good knowledge in configuration &amp; troubleshooting of Apple machines /mobile devices
</li></ul><p><b>Tools &amp; Process
</b></p><ul><li>Knowledge and experience on Service requests, incident, problem management and change process,
</li><li>Experienced in repeat call analysis with preventive &amp; corrective actions
</li><li>Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.),
</li><li>Reviewing and maintaining KB articles
</li><li>Contribution towards automation &amp; service improvements
</li><li>Ensuring all SRQs, Incidents are addressed within stipulated SLA timelines and avoid Rework
</li><li>Analysis and reporting of pending tickets, SLA breaches, rework, DCSAT ,top call issues and ticket quality
</li></ul></div></div></div></div></div></div></div><div><div><div><div>Mandatory Skills: Desktop Support .<br>
<p></p>Experience: 1-3 Years .<br>
<p></p>The expected compensation for this role ranges from $37,500 to $83,600 .<br>
<p></p>Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.<br>
<p></p>Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.<br>
<p></p>Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.<br>
<p></p>Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.</div></div></div></div></div><p></p>

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