end user support specialist

Boeing

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 At Boeing, we innovate and collaborate to make the world a better place. We&rsquo;re committed to fostering an environment for every teammate that&rsquo;s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
 <br/>
 <br/>
 Tapestry Solutions, A Boeing Company, brings over 30 years of industry experience designing, implementing, training, and supporting high-quality, cost-effective information technology and business intelligence solutions. With a dedicated team of approximately 500 professionals, we proudly serve 75 defense, commercial, and government clients across more than 50 U.S. locations and 9 countries worldwide.
 <br/>
 <br/>
 As a trusted partner, our employees embody our core values by consistently delivering excellence, taking full ownership, and developing innovative solutions that enable critical missions and ensure the safety of our global customers and team members. Joining Tapestry Solutions means enjoying the best of both worlds: access to the vast resources of Boeing combined with the agility and people-focused, family-oriented culture of a small business where your contributions truly matter.
 <br/>
 <br/>
 Tapestry Solutions, a part of Boeing Global Services BGS, is seeking an
 <strong>
  End User Support Specialist
 </strong>
 in
 <strong>
  San Luis Obispo, CA
 </strong>
 .
 <br/>
 <br/>
 <strong>
  Position Responsibilities:
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Support desktop hardware and virtual machines
  </li>
  <li>
   Provide program engineering and productivity application support
  </li>
  <li>
   Perform CVE and POAM remediation activities
  </li>
  <li>
   Perform Domain account manage and access management
  </li>
  <li>
   Conduct basic network troubleshooting
  </li>
  <li>
   Assist with planning and perform execution of upgrades to hardware and software
  </li>
  <li>
   Respond/triage help desk enquiries for OS, applications, and environment access/network issues
  </li>
  <li>
   Support onsite and virtual employees
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Basic Qualifications (Required Skills/Experience):
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ability to obtain U.S. Secret Security Clearance
  </li>
  <li>
   Current CompTIA Security+ Certification
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications (Desired Skills/Experience):
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience with Exchange user management
  </li>
  <li>
   Experience with end user Virtual machine technologies
  </li>
  <li>
   Experience with Linux
  </li>
  <li>
   Experience with desktop image capturing and deployment
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Drug Free Workplace:
  <br/>
  <br/>
 </strong>
 We are a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
 <br/>
 <br/>
 <strong>
  Pay &amp; Benefits:
  <br/>
  <br/>
 </strong>
 We strive to deliver a total rewards package that will attract, engage and retain the top talent. Elements of this package include competitive base pay and variable compensation opportunities.
 <br/>
 <br/>
 We also provide eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
 <br/>
 <br/>
 The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location and date of hire.
 <br/>
 <br/>
 Pay is based upon candidate experience and qualifications, as well as market and business considerations.
 <br/>
 <br/>
 Summary base pay range $73,500 - $85,000
 <br/>
 <br/>
 Applications for this position will be accepted until
 <strong>
  Apr. 04, 2026
  <br/>
  <br/>
 </strong>
 <strong>
  Export Control Requirements:
  <br/>
  <br/>
 </strong>
 This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a &ldquo;U.S. Person&rdquo; as defined by 22 C.F.R.
 <br/>
 <br/>
 <br/>
 <ul>
  <li>
   120.62 is required. &ldquo;U.S. Person&rdquo; includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Export Control Details:
  <br/>
  <br/>
 </strong>
 US based job, US Person required
 <br/>
 <br/>
 <strong>
  Relocation
  <br/>
  <br/>
 </strong>
 Relocation assistance is not a negotiable benefit for this position.
 <br/>
 <br/>
 <strong>
  Security Clearance
  <br/>
  <br/>
 </strong>
 This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required.
 <br/>
 <br/>
 <strong>
  Visa Sponsorship
  <br/>
  <br/>
 </strong>
 Employer will not sponsor applicants for employment visa status.
 <br/>
 <br/>
 <strong>
  Shift
  <br/>
  <br/>
 </strong>
 This position is for 1st shift
 <br/>
 <br/>
 <strong>
  Equal Opportunity Employer:
  <br/>
  <br/>
 </strong>
 Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
</div>


End User Support Specialist

ABC Fitness Solutions

<div></div><div><div>Join ABC Fitness and become part of a culture that&rsquo;s as ambitious as it is authentic. Let&rsquo;s transform the future of fitness&mdash;together!</div><div></div><div>
Our Values</div><div></div><div>
Best Life</div><div>
We believe great work begins with great people. That&rsquo;s why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work&mdash;because diverse perspectives drive innovation and meaningful impact.</div><div></div><div>
Growth Mindset</div><div>
We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights&mdash;personally and professionally.</div><div></div><div>
One Team</div><div>
From day one, you&rsquo;ll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive.</div><div></div><div>
RESPONSIBILITIES:</div><ul><li><div>
Troubleshoot employee&rsquo;s desktop and/or software and when necessary, work to determine root cause of issue</div></li></ul><ul><li><div>
Be customer oriented and customer focused</div></li></ul><ul><li><div>
Work with IT staff to identify network events that affect ABC customers and employees</div></li></ul><ul><li><div>
Provide regular status updates to management.</div></li></ul><ul><li><div>
Research and recommend products which help in making the employee model successful</div></li></ul><ul><li><div>
Assisting with the installation and support of new hardware and software</div></li></ul><ul><li><div>
Providing technical support to users with very different levels of IT knowledge</div></li></ul><ul><li><div>
Provide Level 2 support to the internal employees and Service Desk Team.</div></li></ul><ul><li><div>
Provides a wide range of support activities ranging from hardware/software issues to forgotten passwords and seeks out ways to minimize repeat occurrences</div></li></ul><ul><li><div>
Assisting Senior staff with the day-to-day management of various systems</div></li></ul><ul><li><div>
Working closely with other departments/organizations to analyze requirements or solve problems</div></li></ul><ul><li><div>
Monitoring and reporting system performance</div></li></ul><ul><li><div>
Participating in projects as a technical support knowledge base</div></li></ul><ul><li><div>
Work closely with other teams for problem resolution and project coordination</div></li></ul><ul><li><div>
Resolve issues submitted to our support ticketing system</div></li></ul><ul><li><div>
Creating cases for employee computer/software and hardware issues</div></li></ul><ul><li><div>
Ability to escalate issues to appropriate personnel when needed</div></li></ul><ul><li><div>
Ability to work as a liaison between employees and other support staff of ABC</div></li></ul><ul><li><div>
Support and comply with ABC security policies as well as provides input as needed to help keep security processes and policies relevant and up to date</div></li></ul><ul><li><div>
Arrange for equipment repair on computer systems</div></li></ul><ul><li><div>
Lead New hire IT orientations for Windows or Mac users.</div></li></ul><ul><li><div>
Perform other duties as assigned by manager or management</div></li></ul><ul><li><div>
Participate in Desktop On-call Rotation cycle</div></li></ul><div></div><div>
QUALIFICATIONS:</div><ul><li><div>
1+ years of technical support experience</div></li></ul><ul><li><div>
Strongly developed analytical and troubleshooting/ problem-solving skills</div></li></ul><ul><li><div>
Detailed oriented and self-starter</div></li></ul><ul><li><div>
Good communication skills (written and oral)</div></li></ul><ul><li><div>
Knowledge and experience with Mac and PC hardware and set up</div></li></ul><ul><li><div>
Ability to service and troubleshoot all aspects of PC hardware and software</div></li></ul><ul><li><div>
Knowledge and experience with the support of Mac systems, operating issues and their peripherals</div></li></ul><ul><li><div>
An understanding of managed networks and network storage devices</div></li></ul><ul><li><div>
An understanding of internet service providers and ability to troubleshoot ISP issues</div></li></ul><ul><li><div>
An understanding of IT security and compliance</div></li></ul><ul><li><div>
Flexibility/adaptability &ndash; ability to change priorities quickly and often</div></li></ul><ul><li><div>
Go above and beyond to offer an exceptional level of customer service</div></li></ul><ul><li><div>
Ability to effectively manage customer&rsquo;s expectations</div></li><li><div>
Required to work onsite in our Frisco, TX facility at least 3 days per week</div></li></ul><div></div><div>
 <i>Please note that the salary information shown below is a general guideline only and based on employees in USA and may be different in other countries. Salaries are based upon candidate experience, qualifications, and location, as well as market and business considerations. Our pay range for USA based candidates for this position is $54,500 - 60,500 USD annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. Also, certain positions are eligible for additional forms of compensation such as bonuses and </i><i>commissions.</i></div><div></div><div>
WHAT&rsquo;S IN IT FOR YOU:</div><ul><li><div>
Purpose led company with a Values focused culture &ndash; Best Life, One Team, Growth Mindset</div></li><li><div>
Time Off &ndash; with our open PTO policy, we offer flexibility in how and when you take PTO!</div></li><li><div>
Days of Disconnect &ndash; once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam</div></li><li><div>
Parental &amp; Pawternity Leave &ndash; we offer leave for when your family grows by two feet or four paws!</div></li><li><div>
 Best Life Perk &ndash; we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement</div></li><li><div>
Medical/Dental/Vision coverage</div></li><li><div>
 EAP &ndash; we get you help when you need it. Period.</div></li><li><div>
Premium Calm App &ndash; enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16</div></li><li><div>
And more! &ndash; so many benefits we couldn&rsquo;t even fit them all here!</div></li></ul><div></div><div>
At ABC Fitness, we don&rsquo;t just build technology&mdash;we build communities and transform lives. Your work matters here, your growth is supported, and your voice is heard. We welcome diverse talent and encourage you to apply, even if you don&rsquo;t meet every requirement.</div><div></div><div>
ABC&rsquo;S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:</div><div>
ABC is an equal opportunity employer committed to diversity, equity, and inclusion. We strive to create a workplace where every employee, client, and partner feels valued, inspired, and empowered to reach their full potential. For us, inclusion isn&rsquo;t just the right thing to do&mdash;it&rsquo;s a business imperative. Learn more at abcfitness.com</div><div></div><div>
About ABC Fitness</div><div>
ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world. Supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year, ABC Fitness provides scalable, data-driven solutions to simplify club management and engage members and clients.</div><div>
From personal trainers, boutique studios, and gyms, to international franchise health clubs, ABC Fitness will move your business forward through technology and industry insights. Innovation is at the center of everything we do, across ABC Glofox, ABC Ignite, ABC Trainerize, and ABC Evo. Let's make your fitness vision a seamless reality, together. Learn more at abcfitness.com</div><div></div><div>
#LI-HYBRID</div></div>

IT End User Support Specialist II

ABC Fitness

<p></p><div><p>Join ABC Fitness and become part of a culture that&rsquo;s as ambitious as it is authentic. Let&rsquo;s transform the future of fitness&mdash;together!</p><p></p><p>
Our Values</p><p></p><p><b>
Best Life</b></p><p>
We believe great work begins with great people. That&rsquo;s why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work&mdash;because diverse perspectives drive innovation and meaningful impact.</p><p></p><p><b>
Growth Mindset</b></p><p>
We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights&mdash;personally and professionally.</p><p></p><p><b>
One Team</b></p><p>
From day one, you&rsquo;ll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive.</p><p></p><p><b>
RESPONSIBILITIES:</b></p><ul><li><p>
Troubleshoot employee&rsquo;s desktop and/or software and when necessary, work to determine root cause of issue</p></li><li><p>
Be customer oriented and customer focused</p></li><li><p>
Work with IT staff to identify network events that affect ABC customers and employees</p></li><li><p>
Provide regular status updates to management.</p></li><li><p>
Research and recommend products which help in making the employee model successful</p></li><li><p>
Assisting with the installation and support of new hardware and software</p></li><li><p>
Providing technical support to users with very different levels of IT knowledge</p></li><li><p>
Provide Level 2 support to the internal employees and Service Desk Team.</p></li><li><p>
Provides a wide range of support activities ranging from hardware/software issues to forgotten passwords and seeks out ways to minimize repeat occurrences</p></li><li><p>
Assisting Senior staff with the day-to-day management of various systems</p></li><li><p>
Working closely with other departments/organizations to analyze requirements or solve problems</p></li><li><p>
Monitoring and reporting system performance</p></li><li><p>
Participating in projects as a technical support knowledge base</p></li><li><p>
Work closely with other teams for problem resolution and project coordination</p></li><li><p>
Resolve issues submitted to our support ticketing system</p></li><li><p>
Creating cases for employee computer/software and hardware issues</p></li><li><p>
Ability to escalate issues to appropriate personnel when needed</p></li><li><p>
Ability to work as a liaison between employees and other support staff of ABC</p></li><li><p>
Support and comply with ABC security policies as well as provides input as needed to help keep security processes and policies relevant and up to date</p></li><li><p>
Arrange for equipment repair on computer systems</p></li><li><p>
Lead New hire IT orientations for Windows or Mac users.</p></li><li><p>
Perform other duties as assigned by manager or management</p></li><li><p>
Participate in Desktop On-call Rotation cycle</p></li></ul><p></p><p><b>
QUALIFICATIONS:</b></p><ul><li><p>
1+ years of technical support experience</p></li><li><p>
Strongly developed analytical and troubleshooting/ problem-solving skills</p></li><li><p>
Detailed oriented and self-starter</p></li><li><p>
Good communication skills (written and oral)</p></li><li><p>
Knowledge and experience with Mac and PC hardware and set up</p></li><li><p>
Ability to service and troubleshoot all aspects of PC hardware and software</p></li><li><p>
Knowledge and experience with the support of Mac systems, operating issues and their peripherals</p></li><li><p>
An understanding of managed networks and network storage devices</p></li><li><p>
An understanding of internet service providers and ability to troubleshoot ISP issues</p></li><li><p>
An understanding of IT security and compliance</p></li><li><p>
Flexibility/adaptability &ndash; ability to change priorities quickly and often</p></li><li><p>
Go above and beyond to offer an exceptional level of customer service</p></li></ul><ul><li><p>
Ability to effectively manage customer&rsquo;s expectations</p></li><li><p>
Required to work onsite in our Frisco, TX facility at least 3 days per week
</p></li></ul><p></p><p> <i>Please note that the salary information shown below is a general guideline only and based on employees in USA and may be different in other countries. Salaries are based upon candidate experience, qualifications, and location, as well as market and business considerations. Our pay range for USA based candidates for this position is $54,500 - 60,500 USD annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. Also, certain positions are eligible for additional forms of compensation such as bonuses and </i><i>commissions.
</i></p><p></p><p><b>WHAT&rsquo;S IN IT FOR YOU:</b></p><ul><li><p>
Purpose led company with a Values focused culture &ndash; Best Life, One Team, Growth Mindset</p></li><li><p>
Time Off &ndash; with our open PTO policy, we offer flexibility in how and when you take PTO!</p></li><li><p>
Days of Disconnect &ndash; once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam</p></li><li><p>
Parental &amp; Pawternity Leave &ndash; we offer leave for when your family grows by two feet or four paws!</p></li><li><p>
Best Life Perk &ndash; we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement</p></li><li><p>
Medical/Dental/Vision coverage</p></li><li><p>
EAP &ndash; we get you help when you need it. Period.</p></li><li><p>
Premium Calm App &ndash; enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16</p></li><li><p>
And more! &ndash; so many benefits we couldn&rsquo;t even fit them all here!</p></li></ul><p></p><p>
At ABC Fitness, we don&rsquo;t just build technology&mdash;we build communities and transform lives. Your work matters here, your growth is supported, and your voice is heard. We welcome diverse talent and encourage you to apply, even if you don&rsquo;t meet every requirement.</p><p></p><p><b>
ABC&rsquo;S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION</b>:
</p><p>ABC is an equal opportunity employer committed to diversity, equity, and inclusion. We strive to create a workplace where every employee, client, and partner feels valued, inspired, and empowered to reach their full potential. For us, inclusion isn&rsquo;t just the right thing to do&mdash;it&rsquo;s a business imperative. Learn more at abcfitness.com</p><p></p><p><b>
About ABC Fitness</b></p><p>
ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world. Supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year, ABC Fitness provides scalable, data-driven solutions to simplify club management and engage members and clients.</p><p>
From personal trainers, boutique studios, and gyms, to international franchise health clubs, ABC Fitness will move your business forward through technology and industry insights. Innovation is at the center of everything we do, across ABC Glofox, ABC Ignite, ABC Trainerize, and ABC Evo. Let's make your fitness vision a seamless reality, together. Learn more at abcfitness.com</p><p></p><p>
#LI-HYBRID</p></div>

Private Company

<div>
 <p>
  <strong>
   Position Description
  </strong>
 </p>
 <p>
  We are seeking a
  <strong>
   highly motivated and skilled IT Support Specialist
  </strong>
  to manage and maintain the technology infrastructure for our office environment. The ideal candidate will be part of a team providing IT technical assistance, ensuring the smooth and efficient operation of all end-user technology and providing exceptional support to our team.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    End-User Support:
   </strong>
   Provide Tier 1 and Tier 2 technical support, responding to help desk tickets, diagnosing hardware and software issues, and resolving technical problems in a timely and professional manner.
  </li>
  <li>
   <strong>
    Microsoft 365 (O365) Management:
   </strong>
   Administer and support the full suite of Microsoft 365 services, including user and license management,
   <strong>
    Exchange Online
   </strong>
   , and general troubleshooting.
  </li>
  <li>
   <strong>
    Collaboration Platform Support:
   </strong>
   Provide operational support for
   <strong>
    SharePoint Online
   </strong>
   and
   <strong>
    Microsoft Teams
   </strong>
   , assisting users with permissions, site structure, and collaboration best practices.
  </li>
  <li>
   <strong>
    Security &amp; Access Management:
   </strong>
   Implement, manage, and troubleshoot
   <strong>
    Multi-Factor Authentication (MFA)
   </strong>
   solutions across various platforms to secure user access.
  </li>
  <li>
   <strong>
    Hardware Management:
   </strong>
  </li>
  <li>
   Setup, configure, and troubleshoot
   <strong>
    Windows 11
   </strong>
   laptops and desktop computers.
  </li>
  <li>
   Install, configure, and maintain office peripherals, including
   <strong>
    network and local printers
   </strong>
   .
  </li>
  <li>
   <strong>
    Mobile Device Management (MDM):
   </strong>
  </li>
  <li>
   Manage the deployment, configuration, and lifecycle of
   <strong>
    iPhone and Android
   </strong>
   mobile phones.
  </li>
  <li>
   Manage and support
   <strong>
    iPad
   </strong>
   devices using a Mobile Device Management (MDM) solution.
  </li>
  <li>
   <strong>
    Network Troubleshooting:
   </strong>
   Perform
   <strong>
    basic network troubleshooting
   </strong>
   for connectivity issues (LAN/Wi-Fi), including identifying and resolving problems with cabling, switches, and network access points.
  </li>
  <li>
   <strong>
    Documentation &amp; Training:
   </strong>
   Create and maintain technical documentation and conduct basic user training on new software or IT procedures.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Skills &amp; Qualifications
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Proven working knowledge
   </strong>
   and hands-on experience supporting an office environment.
  </li>
  <li>
   Strong expertise in administering and troubleshooting the
   <strong>
    Microsoft 365 ecosystem (O365, Exchange, Teams, SharePoint)
   </strong>
   .
  </li>
  <li>
   Experience supporting and troubleshooting client-side issues with
   <strong>
    Salesforce
   </strong>
   .
  </li>
  <li>
   Proficiency in deploying, managing, and securing
   <strong>
    Windows 11
   </strong>
   operating systems.
  </li>
  <li>
   Demonstrated experience with
   <strong>
    mobile device deployment and management
   </strong>
   for both
   <strong>
    iOS (iPhone/iPad)
   </strong>
   and
   <strong>
    Android
   </strong>
   platforms, utilizing
   <strong>
    MDM
   </strong>
   tools.
  </li>
  <li>
   Familiarity with setting up, configuring, and resolving issues related to
   <strong>
    printers and networked peripherals
   </strong>
   .
  </li>
  <li>
   Understanding and experience implementing and supporting
   <strong>
    Multi-Factor Authentication (MFA)
   </strong>
   technologies.
  </li>
  <li>
   Basic understanding of networking concepts (TCP/IP, DNS, DHCP) and the ability to perform
   <strong>
    basic network connectivity troubleshooting
   </strong>
   .
  </li>
  <li>
   Excellent communication, interpersonal, and customer service skills.
  </li>
  <li>
   Demonstrated experience with industry recognized CMDB platform supporting, service request, incident response and employee onboarding and offboarding in support of HR.
  </li>
 </ul>
 <p>
 </p>
</div>


IT Support Specialist

T2S Solutions

<div><p><b>Summary</b><br>
<b>T2S Solutions (T2S)</b> is seeking to hire an <b>IT Support Specialist</b> in the Joint Navigation Warfare Center (JNWC). This critical role will help empower the Department of Defense&rsquo;s navigation warfare (NAVWAR) mission ensuring positioning, navigation and timing superiority. You will serve a s a member of a team providing combatant commanders and joint force commanders with subject matter expertise on planning and conducting NAVWAR by providing knowledge of friendly and enemy NAVWAR order of battle and PNT-related successes and threats. You will support the Government with the integration, at the theater strategic level, of C4, cyber, and cyberspace operations into JNWC's strategic and operational objectives.</p>
<p><b>Responsibilities</b></p>
<ul><li>Provide technical support for end user devices hardware (laptops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), network infrastructure (routers, switches, etc.), Voice over Internet Protocol (VoIP), audiovisual display systems, duress alarms, analog and wireless technologies</li>
<li>Schedule and coordinate customer desk-side support for the installation of new software or to performance hardware or software break/fix activities</li>
<li>Set up and configure new end-user equipment including laptops, mobiles devices, printers, copiers, VTC units, VoIP phones and other peripherals</li>
<li>Investigate and resolve all connectivity issues related to end-user, site infrastructure and IT equipment</li>
<li>Participate in construction project planning, providing detailed requirements for facility IT specifications</li>
<li>Responsible for the on-site coordination of break/fix installations with hardware maintenance providers, providing after hours support when required</li>
<li>Execute and maintain IT infrastructure inventory information, completing regularly scheduled inventories of all IT cabinets and IT cabinet equipment, updating pictures, drawings and asset information</li>
<li>Recommend customer service and IT process support enhancements by researching and recommending new technologies and processes</li>
</ul>
<p><b>Qualifications</b></p>
<ul><li>Current DoD issued Security Clearance</li>
<li>BA/BS technical degree in computer science, information technology or a related field and 5 Yrs. Relevant experience</li>
<li>Information Assurance Level Technician experience in a large gov consulting environment preferred</li>
<li>IAT Level II Certifications: CompTIA CySA+/CompTIA Security+/EC-Council CND also preferred</li>
<li>Good communication skills, both verbal and written</li>
<li>Strong attention to detail</li>
</ul>
<p>T2S believes that our employees are our most valuable asset, and we strive to provide them with the resources and support they need to thrive both personally and professionally. Join our team and experience the benefits of working for a company that values its employees and invests in their future!</p>
<p>T2S Solutions is an Equal Opportunity Employer/Protected Veteran/Disability</p></div>

Thrive

<div><b>Location: </b>Brockton, MA (onsite 5x/week supporting local clients)<br>
<br>
<b>About Us</b><br>
Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!<br>
<br>
<b>Position Overview</b><br>
Provide technical hardware, software, and connectivity problem resolution to all client computers and users by diagnosing and walking users through step-by-step solutions; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; assist engineers and technicians; troubleshoot printer problems; work with next level support to resolve complex issues; conduct hardware and software maintenance and reporting as needed; and perform related work as required. Travel required to our clients in the local area.
<br>
<br>
The Tier 1 Field Services Engineer will serve clients by going on-site to their locations, serving as deskside support and on-site support to all client issues, responding to service tickets of the client&rsquo;s request or problem; resolves all first level end-user problems; escalates all Tier 2 problems to the next level of support for guidance and direction; contacts third-party vendors for warranty service repair and dispatch; and dispatches appropriate resources for problems that cannot be resolved remotely.
<br>
<br>
<b>Functional Level</b><b>
</b><br>
<br>
The Tier 1 Field Services Engineer will be able to complete all tasks necessary to unbox, assemble, and bare metal configure 10 corporate workstations in a standard 8 hour business day. Final build would include all line of business applications, domain join, VPN configuration, peripheral setup and verification, user profile configuration, and any documented specialty tasks provided by the client.
<br>
<br>
<b>Responsibilities</b><ul><li>
Primary responsibilities are descriptive and not restrictive in nature</li><li>
Identifies, diagnoses, and resolves first level problems for end-users of the workstations, laptops, terminal services and Citrix sessions, end-user software and hardware, network and VPN connectivity, the Internet, server services, server drive space, validation of server error messages for escalation, and new computer technology in a call center environment; communicates solutions to end-users effectively</li><li>
Provides one-on-one end-user problem resolution for client (PC) software and connectivity</li><li>
Sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals, both onsite and remotely</li><li>
Diagnoses and resolves end-user network or local printer problems, PC hardware problems and basic server, e-mail, Internet, VPN, and local-area network access problems</li><li>
Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements</li><li>
Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third party vendor maintenance agreements as needed</li><li>
Acts as remote hands for engineering staff onsite as needed</li><li>
Assists Network Technicians in creating materials for end-user frequently asked questions (FAQs) and procedural knowledgebase articles</li><li>
Provides assistance to Tier 2 staff with problem research and documentation</li></ul><br>
<b>
Qualifications</b><ul><li>
3+ years providing end-user support for current PC desktop and application software
</li><li>3+ years installing, upgrading, troubleshooting and repairing personal computers in a corporate networked environment</li><li>
MCTS (Microsoft Certified Technology Specialist) desired. Any Candidate that does not hold an MCTS, but does hold equivalent experience can work toward compliance as part of a performance improvement plan agreement</li></ul><div><br>
<i>
Thrive is committed to fair and equitable compensation practices. The salary range for this role is $60,000 - $80,000 anually. A candidate's salary is determined by various factors, including, but not limited to, relevant work experience, skills, and certifications. The salary range may differ in other states and may be impacted by proximity to major metropolitan cities.</i><br>
<br>
<i>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, secual orientation, gender identity, national origin, disability or protected veteran status.</i></div><p>
</p><p>WiZUbi70dC</p></div>

Field Engineer

C3EL

<div><h2 class="jobSectionHeader"><b>Overview:</b></h2>
<div>
<div><div><p><b>Job Title:</b> IT Support Specialist - Senior</p>
<p><b>
Security Clearance:</b> Ability to Obtain Public Trust</p>
<p><b>
Location</b>: Ashburn, VA</p>
<p><b><i>
(Due to the nature of the work and contract requirements, U.S. Citizenship is required.</i></b>)</p><br>
<p></p>
</div>
</div></div><h2 class="jobSectionHeader"><b>Description:</b></h2>
<div>
<div><div><p>C3EL is seeking a Senior IT Support Specialist to support the mission in Ashburn, Virginia. This professional will specialize in troubleshooting of complex and advanced end-user issues with hardware and software in a diverse MS Windows environment. They will provide Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset management, and Windows 11 with strong user interaction skills. Need to be able to work independently and as part of a team. Diagnose and troubleshoot Apple (MAC) computer and iOS hardware and software. Perform repairs on Apple computer and iOS hardware and software. Understanding of the MAC OS Imaging process using JAMF preferred but not required. May be assigned to assist in leading small projects and team efforts. Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting Perform IMAC procedures and lifecycle refresh activities. Familiarity with Remedy and Service Now a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs. Experience supporting Active Directory, MS Office Suite, Google Workspace for Enterprise, Bomgar, VPN, SCCM, VTC, Zoom needed. Escalates complex problems to upper-level deskside engineers. Must have a broad base of support and diagnostic knowledge and be fluent in multiple IT disciplines such as computing, networking, integration, and domain administration.</p>
<p><b>
Responsibilities will include, but not be limited to:</b></p>
<ul>
<li>The support will range from simple to complex system issues and may include VIP support requirements.</li>
<li>The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment.</li>
<li>Must have strong customer service skills and be able to multitask between hardware and software solutions. We are looking for exceptional organization skills, scheduling, and the ability to document processes.</li>
<li>Remote and Deskside Experience troubleshooting hardware and software issues.</li>
<li>Troubleshooting Microsoft Windows with latest Windows OS.</li>
<li>Possess familiarity with MAC OS.</li>
<li>Installation and configuration of new machines in a Windows environment.</li>
<li>Smart cards / PIV cards (general knowledge).</li>
<li>Experience with Office 365, Google Workspace for Enterprise, VPN, Active Directory, Thin Client.</li>
<li>Provide Remote Tool Support.</li>
<li>Conference Room / VTC Setups.</li>
<li>Escalation point for Junior and Mid-level desk side engineers. Troubleshoots complex issues that were unable to be remediated by junior and mid-level engineers.</li>
<li>Updates status of queued service requests with the IT service management system.</li></ul></div><br>
</div>
</div><p></p><h2 class="jobSectionHeader"><b>Minimum Qualifications:</b></h2>
<div><div><div><ul><li>U.S. Citizenship</li>
<li>Ability to attain a Public Trust clearance by completing &quot;eApp National Background Investigation Services (NBIS)&quot; form.</li>
<li>Must have a minimum of 7 years of related experience providing technical, deskside support.</li>
<li>Travel to various field sites is required, so reliable and independent transportation will be needed.</li>
<li>HDI Technical Support Professional required within six (6) months of employment.</li></ul><br>
<p></p>
</div>
</div></div><h2 class="jobSectionHeader"><b>Desired Qualifications:</b></h2>
<div><div><div><ul><li>Certifications desirable but not required include A+, Net+, and Sec+.</li></ul><br>
<p></p>
</div>
</div></div><h2 class="jobSectionHeader"><b>Education:</b></h2>
<ul> <li>A minimum of a High School diploma is required.</li></ul></div>

IT Support Specialist - Senior

Search 10000+ End user support specialist jobs near you this March. New roles added regularly across leading industries. Apply today.

10000 end user support specialist jobs Near Me

End User Support Specialist

IT End User Support Specialist II

IT End User Support Specialist II

IT Support Specialist

IT Support Specialist

Field Engineer

IT Support Specialist - Senior