end user support specialist

Aventus

Associate Director - Digital Workplace (End-user Services) <p>Our client is a prominent Sovereign Wealth Fund in Abu Dhabi, focused on hiring a forward-thinking Associate Director - Digital Workplace to lead IT service delivery and drive modernization across enterprise end-user services.</p> About the Role <p>This senior leadership role is responsible for:</p> <ul> <li>Leading and modernizing the <b>enterprise service desk</b> and end-user support.</li> <li>Transitioning from SLA-driven to <b>experience-level agreements (XLAs)</b> focused on outcomes.</li> <li>Implementing <b>automation, AI, and self-service solutions</b> to enhance user empowerment.</li> <li>Driving operational excellence through <b>ITIL processes, ITSM tools (ServiceNow/Freshservice)</b>, and continuous improvement.</li> <li>Partnering with stakeholders to improve digital adoption, satisfaction, and business alignment.</li> </ul> Candidate Requirements <ul> <li><b>10+ years' experience</b> in IT service delivery, end-user support, or helpdesk leadership.</li> <li>Proven track record in <b>modernizing service desks</b> using AI, automation, and proactive service delivery.</li> <li>Strong background in <b>ITIL, governance, RCA, and vendor management</b>.</li> <li>Bachelor's degree in IT, Computer Science, or related field (required).</li> <li>ITIL Foundation certification (required); advanced ITIL or Microsoft/ServiceNow certifications are a plus.</li> <li>Excellent leadership, stakeholder management, and strategic thinking skills.</li> </ul> <p>If you're an experienced IT service leader passionate about driving transformation in end-user services, we'd love to hear from you. Apply now or reach out directly for a confidential discussion.</p><img src="https://www.jobg8.com/Tracking.aspx?n5tSDoUM%2b4a9CnoyDY9rnct5aPEdQtoCj" width="0" height="0" />

End User Support Associate Director

<div></div><div><div><div><div><ul><div>2 - 3 Years</div>
<div></div><div>1 Opening</div>
 <div>Hyderabad, Mumbai</div></ul></div><p></p><div><br>
<div><div>
</div></div></div></div><div></div><div><h3 class="jobSectionHeader"><b>Role description</b></h3>
<div><p><b>Key Responsibilities:</b></p>
<ul>
<li><b>VIP and End-User Support</b><br>
Provide high-level technical support to VIPs and end-users, including hardware break-fix, desk-side support (DSS), and IMAC (Install, Move, Add, Change) services.</li>
<li><b>Smart Hands Support</b><br>
Offer on-site assistance for remote IT teams, including hardware replacements, cable management, and system troubleshooting.</li>
<li><b>Audio-Visual / Meeting Room Support</b><br>
Manage and support AV equipment for meetings and events, ensuring smooth operation of conferencing tools (Zoom, Teams, WebEx, etc.).</li>
<li><b>Device Onboarding / Offboarding</b><br>
Handle device setup, configuration, and deployment for new users; perform secure data wiping and returns during offboarding.</li>
<li><b>Asset &amp; Inventory Management</b><br>
Maintain accurate records of IT assets and inventory. Conduct regular audits and ensure timely updates to asset databases.</li>
<li><b>Dispatch Coordination</b><br>
Coordinate with field technicians and service partners for efficient dispatch and resolution of technical issues.</li>
<li><b>Vendor &amp; ISP Coordination</b><br>
Liaise with local vendors and internet service providers to ensure timely service delivery, maintenance, and issue resolution.</li>
<li><b>Local Network Support</b><br>
Provide basic network troubleshooting support including LAN/WAN connectivity, cabling, and switch port checks.</li>
<li><b>User Guidance &amp; Training</b><br>
Assist users with IT tools, provide training on best practices, and support IT policy compliance.</li>
<li><b>Documentation &amp; Reporting</b><br>
Maintain accurate documentation for support activities, assets, configurations, and incidents. Generate periodic reports as needed.</li>
</ul></div>
<h3 class="jobSectionHeader"><b>Skills</b></h3>
<div><p>End User Support, Asset/Inventory Management</p></div></div></div></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>About UST</b></h3>
<div>UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world&rsquo;s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients&rsquo; organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact&mdash;touching billions of lives in the process.</div></div>

End User Support

Panthalassa

<div><p><b>About the Company</b></p>
<p>
We are a renewable energy and ocean technology company committed to rapidly developing and deploying technologies that will ensure a sustainable future for Earth by unlocking the vast energy potential of its oceans. Our focus is on capturing civilizational levels of ultra-low-cost renewable energy for applications including computing and affordable renewable fuels delivered to shore.</p>
<p>
The company is a public benefit corporation headquartered in Portland, Oregon, and backed by leading venture capitalists, philanthropic investors, university endowments, and private investment offices. We operate as an idea meritocracy in which the best ideas change the company's direction on a regular basis.</p>
<p><b>
About the Job</b></p>
<p>
We're looking for an <b>IT Support Specialist</b> to join our IT team as the first dedicated end-user support role at Panthalassa. You'll be responsible for supporting laptops (Windows, macOS, Linux), mobile devices (Android, iOS), and other workplace technologies (A/V systems, printers, peripherals, and network patching). You'll play a critical role in keeping our team productive day-to-day, while also helping us shape the long-term vision for corporate technology.</p>
<p>
This is a people-first technical role. You'll be the go-to resource for troubleshooting and support, but you'll also document processes, create knowledge base articles, and help design the support systems that future IT hires will rely on. You'll bring flexibility and nuance to problem-solving in a startup environment, balancing immediate needs with a systems-first mindset.</p>
<p>
This is an on-site role in our Portland office. You'll need to be comfortable doing hands-on work, whether that's resolving a support ticket, setting up a new workstation, or supporting office space needs. You are a team player with a &quot;no task is too small&quot; attitude.</p>
<p>
Candidates should have strong interpersonal skills and be able to thrive in a creative, scrappy, and collaborative environment in which the best ideas change the company's direction on a regular basis. Our team members have worked at organizations such as SpaceX, Blue Origin, Boeing, Virgin Orbit, Virgin Galactic, Google, Amazon, Microsoft, New Relic, Bridgewater, Raytheon, Disney Imagineering, and the naval architecture faculty of the University of Michigan. The company is structured as a public benefit corporation and backed by leading venture capital firms.</p>
<p><b>
What You'll Do</b></p>
<ul>
<li>Serve as the primary point of contact for end-user support, resolving issues with laptops, phones, A/V systems, printers, and other technology.</li>
<li>Track, manage, and resolve requests in tickets (Jira Service Management), with intake via Slack, Jira, or walk-ups.</li>
<li>Administer software tools and SaaS access such as Slack, Google Workspace, Atlassian, Microsoft Office.</li>
<li>Support employee onboarding and offboarding by provisioning/deprovisioning accounts and devices.</li>
<li>Document processes and build out our internal knowledge base in Confluence, with attention to clarity and detail.</li>
<li>Manage inventory and storage of technology peripherals and equipment.</li>
<li>Participate in office build-outs and capital projects, including setting up new equipment and physical technology.</li>
<li>Model strong customer service principles while solving problems in a technical, detail-oriented way.</li>
<li>Contribute to building scalable systems and processes to enable our help desk function.</li>
</ul>
<p><b>Growth Opportunities</b></p>
<p>
This role is intentionally designed with room to stretch. Depending on your interests and growth, you may also:</p>
<ul>
<li>Configure and manage mobile device management (MDM) tools like JumpCloud and Intune.</li>
<li>Automate IT workflows through scripting or building in-house tools.</li>
<li>Help architect and implement our zero trust cybersecurity framework.</li>
<li>Collaborate with the IT Manager on longer-term corporate technology strategy.</li>
<li>Gain exposure to modern infrastructure and DevOps practices, including Terraform, GCP, and Azure.</li>
</ul>
<p><b>What We're Looking For</b></p>
<ul>
<li>2+ years of experience in technical support, desktop support, or a related role (startup experience is a plus).</li>
<li>Strong troubleshooting skills across multiple operating systems (Windows, macOS, Linux) and mobile devices.</li>
<li>Comfort with administration and governance of corporate productivity tools (Google Workspace, Slack, Confluence, Jira).</li>
<li>Skills in supporting A/V equipment, printers, and networking basics (e.g., patching cables).</li>
<li>Excellent communication and customer service skills; you enjoy working directly with people to solve problems.</li>
<li>A process-oriented mindset, with attention to detail in documentation.</li>
<li>Ability to be flexible and adaptive in a fast-growing, evolving environment.</li>
<li>Excitement about renewable energy and the opportunity to help shape IT at a mission-driven company.</li>
</ul>
<p><b>Bonus Points</b></p>
<ul>
<li>Experience with MDM tools (Intune, JumpCloud, Jamf, Kandji, or similar).</li>
<li>Familiarity with scripting languages (Python, PowerShell, Bash).</li>
<li>Exposure to zero trust security models and modern identity/device management.</li>
</ul>
<p>The above qualifications are desired, not required. We encourage you to apply if you are a strong candidate with only some of the desired skills and experience listed.</p>
<p><b>
Why Join Us?</b></p>
<p>
At Panthalassa, you'll be part of a team that values curiosity, collaboration, and impact. In this role, you'll get the chance to build systems from the ground up, learn from experienced IT and infrastructure teammates, and grow alongside a company that's scaling rapidly in the renewable energy space.</p>
<p><b>
Compensation and Benefits</b></p>
<p>
If hired for this full-time role, you will receive:</p>
<ul>
<li>Cash compensation of $75,000 - $95,000</li>
<li>Equity in the company. We're all owners and if we're successful, this equity should be far and away the most valuable component of your compensation.</li>
<li>A benefits package that helps you take care of yourself and your family, including:
<ul><li>Flexible paid time off</li>
<li>Health insurance (the company pays 100% of gold level PPO plan for full time employees, their partners, and dependents)</li>
<li>Dental insurance (the company pays 33% for full time employees and 100% for their partners and dependents)</li>
<li>Vision insurance (the company pays 100% for full time employees, their partners, and dependents)</li>
<li>Disability insurance (the company pays 100% for a policy to provide long term financial support if you become disabled)</li>
<li>Ability to contribute to tax-advantaged accounts, including 401(k), health FSA, and dependent care FSA</li>
</ul></li><li>Relocation assistance to facilitate your move to Portland (if needed).</li>
</ul>
<p><b>Location</b></p>
<p>
This is an on-site position. Our offices, lab, and shop are located in <b>Portland, Oregon.</b></p></div>

IT Support Specialist

Varishtha Infotech

<b>IT Hardware Support / IT Hardware Repair &amp; Maintenance </b><br> <strong>Job Description </strong> 
<ul>
<li>MS and other standard desktop application installation and troubleshooting</li>
<li>End User Deskside Support</li>
<li>Exposure to Structured Cabling, PABX and Networking installation and troubleshooting</li>
</ul>
 <strong>Candidate Requirement</strong> 
<ul>
<li>Excellent communication and soft support skills</li>
<li>Pro-Active Nature and good attitude to grow</li>
<li>Excellent technical knowledge on MS and other standard desktop application installation and trouble shooting</li>
<li>Exposure to Structured Cabling, PABX and Networking installation and troubleshooting is preferable</li>
<li>Minimum 3 years and maximum 5 years of job experience</li>
<li>Any Graduation</li>
<li>Medical Insurance, 22 Working Day Leave, Yearly Home Travel Allowance provided</li></ul>

IT Support Engineer

NEOM S.C.

<div>
 <p>
  <strong>
   About the Job
  </strong>
 </p>
 <p>
  We are looking for a proactive and detail-oriented
  <strong>
   ERP Support Specialist
  </strong>
  to join our IT team. The ideal candidate will ensure seamless ERP system operations across departments, supporting modules such as
  <strong>
   SAP S/4HANA, FI/CO, Procurement, MM, and HCM
  </strong>
  . This role focuses on providing technical support, improving user experience, and driving system optimization to meet business needs effectively.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Provide timely technical support for ERP-related issues and maintain consistent master data.
  </li>
  <li>
   Coordinate with NEOM Tech &amp; Digital or external consultants for system escalations.
  </li>
  <li>
   Conduct user training, develop manuals, and maintain updated documentation.
  </li>
  <li>
   Participate in UAT testing, assist in new SAP developments, and communicate deployment changes.
  </li>
  <li>
   Act as a liaison between end-users and technical teams to ensure system needs are met.
  </li>
  <li>
   Identify and implement opportunities for system enhancements and process improvements.
  </li>
  <li>
   Deliver clear feedback on system performance and user experience.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in computer science, Information Technology, or a related field.
  </li>
  <li>
   3&ndash;5 years of experience as an ERP Support Specialist.
  </li>
  <li>
   Strong knowledge of SAP modules (FI/CO, Procurement, MM, HCM).
  </li>
  <li>
   Excellent analytical, communication, and problem-solving skills.
  </li>
  <li>
   Proven ability to deliver user training and documentation.
  </li>
  <li>
   Ability to work independently, prioritize tasks, and meet deadlines.
  </li>
  <li>
   Strong interpersonal skills to collaborate across diverse teams.
  </li>
 </ul>
 <p>
 </p>
</div>


ERP Support Specialist

Oxford University Press

<div></div><div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>Digital Products Specialist
</b></h1></div></div></div></div><div><div><div><div>Location:
Karachi, PK, 74900
</div></div></div></div><div><div><div><div>Salary: Based on skills and experience
</div></div></div></div><div><div><div><div>Division: Education
</div></div></div></div><div><div><div><div>Department: Publishing
</div></div></div></div><div><div><div><div><p><b>About the Role</b><br>
We are looking for a Digital Products Specialist to join our dynamic team and help shape the future of our digital platforms. As a Digital Products Specialist, you will play a key role in the development, optimization, and management of innovative digital solutions. You will collaborate with cross-functional teams to ensure our products meet user expectations, align with business goals, and stay ahead of industry trends.</p>
<p>
Key responsibilities include:<br>
o Support the end-to-end lifecycle of digital products across web and mobile platforms.<br>
o Collaborate with cross-functional teams to define product features, user flows, and technical requirements.<br>
o Write and review code snippets for prototypes, automation scripts, and product enhancements (HTML/CSS/JS or Python preferred).<br>
o Create dashboards and reports to track product KPIs, user engagement, and feature adoption.<br>
o Analyze and present usage data via weekly and monthly reports to identify trends, pain points, and opportunities for improvement and decision making.<br>
o Provide strategic input for product positioning and differentiation.<br>
o Gather and analyse user feedback through surveys, interviews, and analytics.<br>
o Collaborate with design teams to improve UI/UX based on user behavior and feedback.</p><p><br>
<b>
About You</b></p>
<div>
The ideal candidate will have:<br>
<ul><li>Bachelor&rsquo;s degree in Computer Science.</li><li>2+ years of experience in digital product development, UX/UI, or technical product roles.</li><li>Proficiency in basic coding (HTML/CSS/JS or Python) and data tools (Excel, Google Analytics, Power BI).</li><li>Strong analytical and problem-solving skills.</li><li>Excellent communication and stakeholder management abilities.</li><li>Familiarity with tools like Jira, Figma, Trello, and CMS platforms.</li><li>Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines in a fast-paced digital environment.</li><li>Ability to work effectively with cross-functional teams, including designers, developers, and stakeholders, to drive digital projects forward.</li><li>Proficiency in Office Suite.</li></ul></div>
</div></div></div></div><div><div><p>We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.</p>
</div></div><div><div><div><div>Job Category: Product, UX &amp; Design</div></div></div></div></div></div></div><p></p>

Digital Products Specialist

Gülermak Heavy Industries Construction Contracting Co inc

<div>
 <p>
  <strong>
   Role Purpose
  </strong>
 </p>
 <p>
  We are seeking an
  <strong>
   IT Support Specialist
  </strong>
  to join our Information Technology Department. The successful candidate will be responsible for providing end-user support, managing local network infrastructure, and ensuring the smooth operation of video conferencing systems. This role will closely collaborate with the Global IT team to maintain high service standards and operational continuity.
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Provide technical support for end-user hardware and software (PCs, printers, peripherals)
  </li>
  <li>
   Deliver continuous support for Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive, and other Office components)
  </li>
  <li>
   Configure, support, and troubleshoot local network devices (ISP Metro Ethernet/RF, routers, firewalls, switches, wireless access points)
  </li>
  <li>
   Monitor, maintain, and troubleshoot network connectivity and performance
  </li>
  <li>
   Manage printing services
  </li>
  <li>
   Configure and maintain video conferencing devices, ensuring seamless meeting experiences and resolving AV-related issues
  </li>
  <li>
   Perform hardware configuration, log analysis, and issue resolution
  </li>
  <li>
   Collaborate with the Global IT team and external vendors for escalations and improvements
  </li>
 </ul>
 <p>
  <strong>
   Required Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Knowledge of Active Directory and the Microsoft 365 ecosystem
  </li>
  <li>
   Basic understanding of networking (IP, DHCP, DNS, NAT, VLAN, etc.)
  </li>
  <li>
   Hands-on experience with video conferencing systems and AV equipment
  </li>
  <li>
   Minimum of 3 years of experience in providing end-user support in a corporate environment
  </li>
  <li>
   Strong communication and problem-solving skills
  </li>
  <li>
   Proactive team player with a solution-oriented mindset
  </li>
  <li>
   Good command of English communication skills
  </li>
  <li>
   <em>
    (Preferred)
   </em>
   Relevant certifications such as MS-900 and CCNA
  </li>
 </ul>
 <p>
 </p>
</div>


Information Technology Support Specialist

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