end user support specialist

Eleven Recruiting

<div>
 <p>
  <strong>
   About Eleven Recruiting
  </strong>
 </p>
 <p>
  We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing? We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for best pay, diversity in tech, and best job-fit for every candidate we place.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Our client, a global investment firm, is seeking a Help Desk Analyst to join their team in New York, NY!
 </p>
 <p>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Assist in Move, Add and Changes.
  </li>
  <li>
   Build, deploy and maintain end-user devices.
  </li>
  <li>
   Track, prioritize, document and resolve end-user incident tickets.
  </li>
  <li>
   Develop and document process and procedural enhancements.
  </li>
  <li>
   Manage, maintain, and audit hardware and software inventory.
  </li>
  <li>
   Maintain a high level of responsiveness, communication, and professionalism.
  </li>
  <li>
   Evaluate and solve advanced technical issues.
  </li>
  <li>
   Provide technical guidance and training to end-users.
  </li>
  <li>
   Maintain and support a O365, VDI and mobile environment.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Required Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree required.
  </li>
  <li>
   Ideal candidate should have 1 to 3 years of professional experience.
  </li>
  <li>
   Windows 11 Enterprise operating system and Microsoft Office 365 Suite of applications.
  </li>
  <li>
   Network fundamentals (connections, components, protocols).
  </li>
  <li>
   Active Directory (structure, policies, management).
  </li>
  <li>
   Experience with Local and Remote user assistance.
  </li>
  <li>
   Intune Mobile Device Management.
  </li>
  <li>
   Proficient with Laptops, and physical desktops.
  </li>
  <li>
   Experience using AI tool to assist in end user problem analysis support. Including Copilot, ChatGPT and Claude.AI.
  </li>
  <li>
   Experience supporting users in a fast-paced environment with white glove service in person and over the phone.
  </li>
  <li>
   Quick learner with strong troubleshooting skills and the ability to work independently.
  </li>
  <li>
   Participation in an on-call rotation.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Preferred Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   VOIP systems management.
  </li>
  <li>
   Enterprise level video conferencing systems.
  </li>
  <li>
   Patch management and software deployment.
  </li>
  <li>
   Python or PowerShell Scripting.
  </li>
  <li>
   Understanding of Internet and network security.
  </li>
  <li>
   ITIL Process flow and Incident management.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Salary:
  </strong>
  $60,000 - $95,000
 </p>
</div>


Help Desk Analyst

Wipro

<div>Job Description<p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div><div><div><div>Job Title: ADMINISTRATOR L2
</div></div></div></div><div><div><div><div>City: Dallas
</div></div></div></div><div><div><div><div>State/Province: Texas
</div></div></div></div><div><div><div><div>Posting Start Date: 4/10/26
</div></div></div></div><div><div><div><div>Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients&rsquo; most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div><div><p>Roles and Responsibilities
</p><p><b>End User Support Experience
</b></p><ul><li>Strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
</li><li>Excellent Customer management skill,
</li><li>Good in oral and written communication
</li><li>Self- Driven and result oriented.
</li><li>Really passionate about the work
</li><li>Takes proactive ownership and works with sense of urgency
</li></ul><p><b>Hardware Troubleshooting and Repair
</b></p><ul><li>Skilled in desk side support for Installing &amp; L2 level troubleshooting of Operating Systems,
</li><li>L2 level experience in installing &amp; troubleshooting hardware issues for Laptop, Desktop, Printers and accessories
</li><li>Good knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart and physical assistance activity under instruction, at sites
</li><li>Conference room A/V equipment assistance &amp; troubleshooting
</li><li>L2 level VOIP phone configuration &amp; troubleshooting
</li></ul><p><b>Operating System &amp; Software
</b></p><ul><li>Expert in desk side support for Installing &amp; troubleshooting Operating Systems (Windows / MAC/Linux OS)
</li><li>Experience with Anti-spyware and Anti-virus software.
</li><li>Deep dive analysis of OS and application issues including antivirus or others
</li><li>Good knowledge on installation and troubleshooting of standard software&rsquo;s / application like Adobe, browsers
</li><li>Good knowledge on installation and troubleshooting of office applications (O365, Outlook, Excel, Word, PowerPoint, Teams, Skype, OneDrive)
</li><li>Good knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principles
</li><li>Good knowledge in configuring mail &amp; troubleshooting of Mobile Device Management system ( Airwatch / Xenmobile / Mobile iron etc),
</li><li>Understanding and troubleshooting for VDI, SCCM / LanDesk / Altris,
</li><li>Good knowledge in configuration &amp; troubleshooting of Apple machines /mobile devices
</li></ul><p><b>Tools &amp; Process
</b></p><ul><li>Knowledge and experience on Service requests, incident, problem management and change process,
</li><li>Experienced in repeat call analysis with preventive &amp; corrective actions
</li><li>Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.),
</li><li>Reviewing and maintaining KB articles
</li><li>Contribution towards automation &amp; service improvements
</li><li>Ensuring all SRQs, Incidents are addressed within stipulated SLA timelines and avoid Rework
</li><li>Analysis and reporting of pending tickets, SLA breaches, rework, DCSAT ,top call issues and ticket quality
</li></ul></div></div></div></div></div></div></div><div><div><div><div>Mandatory Skills: Desktop Support .<br>
<p></p>Experience: 1-3 Years .<br>
<p></p>The expected compensation for this role ranges from $37,500 to $83,600 .<br>
<p></p>Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.<br>
<p></p>Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.<br>
<p></p>Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.<br>
<p></p>Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.</div></div></div></div></div><p></p>

ADMINISTRATOR L2

MISR TECHNOLOGY SERVICES

<div><p><b>Helpdesk Specialist</b> provides fast and useful technical assistance on computer systems as well as answering queries on basic technical issues and offer advice to solve them.</p><p>
An excellent Helpdesk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.</p><p><b>
Responsibilities</b></p><ul><li>
Serve as the first point of contact for end users seeking technical assistance over the phone, ticketing system, and emails.</li><li>
Perform remote troubleshooting through diagnostic techniques and pertinent questions</li><li>
Experience in supporting end users on a corporate network; specifically support involving Switches, Subnets, Routers, VLANs, DNS, Network Shares, Network Storage, File/Print services, Directory Services, Etc. is preferred.</li><li>
Determine the best solution based on the issue and details provided by end users</li><li>
Walk the customer through the problem-solving process</li><li>
Direct unresolved issues to the next level of support personnel</li><li>
Provide accurate information on IT products or services</li><li>
Record events and problems and their resolution in logs</li><li>
Follow-up and update end user&rsquo;s status and information</li><li>
Pass on any feedback or suggestions by customers to the appropriate internal team</li><li>
Identify and suggest possible improvements in procedures</li><li>
Manage PC setup and deployment for new employees using standard hardware, images and software</li><li>
Perform timely workstation hardware and software upgrades as required</li><li>
Diagnosing and solving hardware/software faults</li><li>
Managing and troubleshooting any end-user equipment printers, scanners and VC</li><li>
Responsible to track assets and document the details</li><li>
Follows and implements the company&rsquo;s data security rules</li></ul><p><b>
Requirements and Qualifications
</b></p><ul><li>BSc/BA in IT, Computer Science or relevant field or equivalent years of hands-on experience</li><li>
Years of experience at least 3 years</li><li>
Above average knowledge of networking protocols, especially TCP/IP.</li><li>
Proven experience as a help desk specialist or other customer support role</li><li>
Tech savvy with working knowledge of office automation products, databases and remote control</li><li>
Good understanding of computer systems, mobile devices and other tech products</li><li>
Good knowledge of Microsoft Excel, Word and PowerPoint</li><li>
Ability to diagnose and resolve basic technical issues</li><li>
Proficiency in English</li><li>
Having a good knowledge of</li><li>
CompTIA A+</li><li>
ITIL Foundation.</li><li>
Microsoft Certified Solutions Associate on Windows 10.</li><li>
Excellent communication skills at all levels in the company</li><li>
Managing Priorities</li><li>
End user-oriented and cool-tempered</li></ul><p>
</p><p>TqkDxjntiF</p></div>

IT Helpdesk Specialist - Alex Office

Atria Health and Research Institute

<div>
 About Atria:
 <br/>
 <br/>
 Atria is a membership-based preventive health care practice delivering cutting-edge primary and specialty care in New York, South Florida, Los Angeles (2026), and through 24/7 telemedicine globally.
 <br/>
 <br/>
 Our multi-specialty team of 60+ top in-house physicians provides proactive, preventive, and precision-based care for Atria members and their families. We aim to optimize lifespan and healthspan through meticulous screening, leading-edge therapeutics, and tailored interventions designed to prevent disease and detect it at the earliest possible stages.
 <br/>
 <br/>
 Each member's care is led by a dedicated Chief Medical Officer who collaborates with specialists in cardiology, neurology, pediatrics, women's health, endocrinology, integrative health, performance and movement, nutrition, and more.
 <br/>
 <br/>
 Through our nonprofit Atria Research Institute and Public Health Institute, we also work to accelerate the translation of medical breakthroughs and expand access to preventive care for as many people as possible.
 <br/>
 <br/>
 ROLE
 <br/>
 <br/>
 Atria's IT environment is designed to couple the agility of a startup with the quality of top-tier service organizations with the rigor of traditional healthcare, and we are looking for a creative hands-on IT Specialist who can operate across this spectrum, supporting both corporate and clinical IT systems. Atria's customer service model is inspired by top hospitality and luxury experiences and we expect our internal team members including IT to deliver the same level of quality to our employees.
 <br/>
 <br/>
 With regard to corporate IT systems, the IT Specialist will be responsible for supporting end-user devices for our multi-hundred employee base, on-prem and cloud infrastructure to support our clinical information systems (including a full imaging center, pharmacy and lab), corporate office IT / network infrastructure, a high-end medical clinic's IT and AV infrastructure, and the entire suite of software tools that allow our teams to serve our members in a secure and productive manner. The IT Specialist is expected to be hands-on with a demonstrated ability to efficiently manage their own time and priorities, utilize resources, deliver timely and accurate stakeholder updates, and deliver with technical and service quality.
 <br/>
 <br/>
 With regard to clinical IT systems, the IT Specialist will support the core systems that run our medical practice - the electronic health record (EHR), imaging systems (PACS), pharmacy systems, labs/diagnostics, movement, safety and compliance, and other clinical systems as necessary to maintain and grow Atria. The specialist is not expected to have domain knowledge of these applications and will rely on vendors for domain specific support, but is expected to support onboarding/offboarding, network setup and ongoing availability of these systems, including OS-specific client applications on employee devices.
 <br/>
 <br/>
 The IT Specialist will adhere to guidelines within the IT budget, interface directly with outside vendors, assist with the setup of new users and user attrition, answer technical inquiries, track inventory,
 <br/>
 <br/>
 provide user training, and identify effective solutions when requested. Must have strong technical knowledge and be able to communicate effectively to understand the problem and explain its solution to non-technical users including senior level professionals in multiple healthcare roles.
 <br/>
 <br/>
 This role will report to the Chief Information Officer as part of the Product &amp; Technology organization.
 <br/>
 <br/>
 <strong>
  Essential Functions
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Support "help desk" function for both corporate and clinical teams and assure maximum service satisfaction, resolve issues, and ensure optimal device and network availability and security
  </li>
  <li>
   Support onboarding and offboarding of users including purchase, hardware setup, management of email domain, phones, and other systems along with SaaS subscriptions
  </li>
  <li>
   Troubleshoot and support the resolution of interface issues with medical equipment, EMR and other systems/vendors
  </li>
  <li>
   Support and troubleshoot wifi / networking within firewall and access point systems in corporate and clinical offices
  </li>
  <li>
   Support IT and AV within Atria's healthcare clinic including hospitality-led member suites
  </li>
  <li>
   User accounts and network connectivity for systems for Safety / Compliance (Navex), Med Records (Epic, Zus, ..), Imaging (Ambra, Syngo, ..), Labs (LIMS, lab interfaces), Genomics data exchange, 3rd party diagnostics, Wearables
  </li>
  <li>
   Where appropriate, support Atria's policies around Patient Data Protection and Information Security including HIPAA and HITRUST both in physical and digital manifestation of data
  </li>
  <li>
   Onsite printers, fax, scanners, and ongoing maintenance where required
  </li>
  <li>
   Partner with internal product operations team to support Atria-unique clinical needs integrated with EHR across patient data, care plans, scheduling, etc.
  </li>
  <li>
   Continually identify opportunities to optimize budget for IT
  </li>
  <li>
   Support onsite and remote troubleshooting through diagnostic techniques
  </li>
  <li>
   Provide end user training as needed
  </li>
  <li>
   Maintain asset inventory across end user and organizational assets
  </li>
  <li>
   Provide timely and accurate updates on IT risks, issues, resolutions and expenditures
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   BSc/BA in IT or Computer Science or relevant field preferred
  </li>
  <li>
   Minimum of 3 - 5 years' experience in a IT Specialist role at a major hospital or complex healthcare setting with multiple elements of Atria's services
  </li>
  <li>
   Tech savvy with strong working knowledge of identity management, office productivity, mobile device management, databases, computer systems, mobile devices, and other relevant tech
  </li>
  <li>
   Experience with new office setup across networking, devices, and infrastructure
  </li>
  <li>
   Vendor management with demonstrated ability to drive vendor's customer service and cost terms
  </li>
  <li>
   Ability to adhere to a responsible IT budget for per-employee and organization-wide expenses
  </li>
  <li>
   Ability to diagnose and resolve technical issues across all areas of responsibility
  </li>
  <li>
   Modern technology stack experience (Okta, Google, Apple/Mac) and networking experience (Fortinet, Ubituiti)
  </li>
  <li>
   Proficiency in English, spoken and written, and proactive communication skills
  </li>
  <li>
   Commitment to high quality customer service akin to luxury service brands
  </li>
  <li>
   Organized and detail oriented
  </li>
  <li>
   Thrives a fast-paced start-up environment with changing requirements and uncertain work hours
  </li>
  <li>
   On site in Palm Beach
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 At Atria, we are proud to offer every member of the Atria team:
 <br/>
 <br/>
 <ul>
  <li>
   Excellent health and wellness benefits, 100% paid by Atria effective date of hire
  </li>
  <li>
   OneMedical membership for employees &amp; dependents giving access to 24/7 virtual care
  </li>
  <li>
   Fertility &amp; family planning
  </li>
  <li>
   Company-covered preventive health screenings through partner hospitals (Calcium score)
  </li>
  <li>
   Fitness Perks including Wellhub +
  </li>
  <li>
   401k contributions and 4% match starting after 6 months
  </li>
  <li>
   Flexible Time Off
  </li>
  <li>
   Continuing medical education (CME) and CEU support for professional licensure
  </li>
  <li>
   Time to give back and make an impact in underserved communities
  </li>
 </ul>
</div>


IT Specialist

Zeeco

<div><div><b>About Zeeco:</b></div><div></div><div><br>
Zeeco is a global leader in advanced combustion and environmental solutions. With a strong presence in the oil &amp; gas, refining, petrochemical, and power industries, we are recognized for delivering reliable, efficient, and clean technologies. Zeeco India supports global projects with engineering and documentation excellence.</div>
<h3 class="jobSectionHeader"><b>Responsibilities</b></h3><ul>
<li>Provide technical support for installed combustion equipment</li>
<li>Conduct site visits to troubleshoot operational issues</li>
<li>Support plant operations and maintenance teams</li>
<li>Perform root cause analysis and provide recommendations to improve equipment performance</li>
</ul><h3 class="jobSectionHeader"><b>Requirements</b></h3><div>
<ul><li>Bachelor&rsquo;s degree in Mechanical, Chemical, or Process Engineering</li>
<li>5+ years of experience in oil &amp; gas or petrochemical industry</li>
<li>Experience supporting combustion equipment</li>
<li>Strong troubleshooting and technical skills</li>
<li>Willingness to travel within West Region</li>
</ul></div><div><b>Why Join Us?</b></div><div></div><div><br>
At Zeeco, you won&rsquo;t just be part of a project&mdash;you&rsquo;ll be part of something bigger. This role gives you the chance to work on global engineering projects, sharpen your technical skills, and collaborate with some of the brightest minds in the industry.</div><div>
If you&rsquo;re looking to grow fast, take on exciting challenges, and build a career in an environment that values innovation and teamwork, Zeeco is the place for you. Come be a part of shaping cleaner, smarter solutions for industries worldwide.</div><div></div><div><b><br>
Apply now and start your journey with us!</b></div></div>

End-User Customer Support

Al Adyat consultancy

<p>We are looking for a Web Support Specialist to maintain, troubleshoot, and support web applications and websites. The ideal candidate will ensure smooth website functionality, resolve user issues, and collaborate with development and infrastructure teams to improve performance and user experience.</p><p><b>Key Responsibilities:</b></p><ul><li>Provide technical support for web applications and websites.</li><li>Monitor website performance, availability, and uptime.</li><li>Troubleshoot and resolve website issues (front-end and basic back-end).</li><li>Handle user queries and incidents related to web services.</li><li>Perform routine maintenance, updates, and content changes.</li><li>Support deployment activities and coordinate with development teams.</li><li>Identify bugs and escalate complex issues to developers.</li><li>Ensure website security best practices are followed.</li><li>Maintain documentation for issues, fixes, and processes.</li><li>Assist in testing (UAT, regression testing) for web applications.</li></ul><p><b>Required Qualifications:</b></p><ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or related field.</li><li>1&ndash;3 years of experience in web support or technical support.</li><li>Basic knowledge of HTML, CSS, JavaScript.</li><li>Familiarity with web servers (e.g., Apache, Nginx).</li><li>Understanding of APIs and web services.</li><li>Experience with ticketing systems (e.g., ServiceNow, Jira).</li><li>Good problem-solving and troubleshooting skills.</li><li>Strong communication skills.</li></ul><p><b>Preferred Skills:</b></p><ul><li>Basic knowledge of databases (SQL).</li><li>Familiarity with CMS platforms (e.g., WordPress, Drupal).</li><li>Understanding of cloud platforms (AWS, Azure).</li><li>Experience with monitoring tools.</li></ul><p><b>Key Competencies:</b></p><ul><li>Attention to detail</li><li>Time management</li><li>Customer-oriented mindset</li><li>Ability to work under pressure</li></ul><p>Pay: QAR12,000.00 - QAR14,000.00 per month</p><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>web support or technical support: 3 years (Required)</li></ul><p>Language:</p><ul><li>Arabic (Required)</li><li>English (Required)</li></ul><p>License/Certification:</p><ul><li>degree in Computer Science (Required)</li></ul><p>Location:</p><ul><li>Doha (Required)</li></ul><p>Work Location: In person</p>

Web Support Specialist

Catapult Federal Services

<div>
 IT
 <br/>
 <br/>
 Dallas , TX May 5, 2026
 <br/>
 <br/>
 <strong>
  Job Title:
 </strong>
 Computer Support Specialist
 <strong>
  Department:
 </strong>
 Information Technology
 <strong>
  Location:
 </strong>
 Addison, TX &mdash; On-Site, 5 Days Per Week
 <strong>
  Role Type:
 </strong>
 Contract-to-Hire
 <strong>
  Experience Required:
 </strong>
 2&ndash;3 Years in Desktop / IT Support
 <br/>
 <br/>
 <strong>
  About Our Client
  <br/>
  <br/>
 </strong>
 Our client is one of the fastest-growing data center developers and operators in North America, delivering hyperscale and enterprise-grade infrastructure solutions to some of the world's most demanding technology organizations. With a national footprint of purpose-built campuses and a mission centered on scalability, reliability, and innovation, this organization supports the backbone of modern digital infrastructure. They operate with a customer-first mindset, a culture of operational excellence, and a commitment to developing their people alongside their facilities.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 The Computer Support Specialist will serve as a frontline technical resource responsible for diagnosing, resolving, and documenting hardware and software issues across the organization's on-site user base in Addison, TX. Day-to-day, you will own your ticket queue, support PC and mobile devices, configure and troubleshoot local and network printers, and deliver clear, patient technical guidance to end users at all skill levels. You will work both independently and alongside a collaborative IT team in a fast-paced, mission-critical environment where uptime and responsiveness are paramount.
 <br/>
 <br/>
 This role exists because our client is scaling rapidly and needs a capable, self-directed technician who can handle day-to-day IT support without hand-holding. You will report to IT leadership and collaborate cross-functionally with internal teams to ensure every employee has the tools and access they need to operate at full capacity. The ideal candidate takes pride in resolution speed, documents everything, and genuinely enjoys helping people solve technical problems.
 <br/>
 <br/>
 This is a contract-to-hire opportunity &mdash; meaning you'll come in, prove your value, and convert to a permanent full-time employee. It's an ideal landing spot for an early-career IT professional with 2&ndash;3 years of hands-on support experience who is ready to work in a structured enterprise environment with real stakes, real complexity, and real room to grow.
 <br/>
 <br/>
 <strong>
  Duties &amp; Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Diagnose and resolve hardware and software issues on Windows and macOS workstations and mobile devices
  </li>
  <li>
   Install, configure, and troubleshoot local and network printers across the office environment
  </li>
  <li>
   Manage and resolve tickets using an ITSM platform (ServiceNow or equivalent), maintaining SLA compliance
  </li>
  <li>
   Administer Microsoft 365 user accounts, mailboxes, and access permissions via Azure Active Directory
  </li>
  <li>
   Support endpoint imaging, deployment, and lifecycle management for desktops and laptops
  </li>
  <li>
   Troubleshoot basic network connectivity issues including VPN, TCP/IP, DNS, and wireless access
  </li>
  <li>
   Create and maintain technical documentation, SOPs, and knowledge base articles
  </li>
  <li>
   Train end users on basic hardware and software usage including Microsoft 365 applications
  </li>
  <li>
   Communicate clearly with both technical and non-technical users to resolve issues efficiently
  </li>
  <li>
   Assist with onboarding and offboarding &mdash; software provisioning, account setup, and device configuration
  </li>
  <li>
   Support occasional after-hours or weekend maintenance windows as required
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Experience &amp; Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   2&ndash;3 years of experience in a desktop support, help desk, or IT support technician role
  </li>
  <li>
   Hands-on troubleshooting experience with Windows 10/11 and macOS in a professional setting
  </li>
  <li>
   Working knowledge of Microsoft Azure and Microsoft 365 administration (user management, licensing, mailbox config)
  </li>
  <li>
   Experience with Active Directory &mdash; user provisioning, password resets, GPO awareness, and SSO support
  </li>
  <li>
   Familiarity with a ticket-based ITSM platform (ServiceNow, Cherwell, Jira, or equivalent)
  </li>
  <li>
   Basic networking knowledge &mdash; TCP/IP, DNS, VPN connectivity, wireless troubleshooting
  </li>
  <li>
   Printer support experience &mdash; local and network-connected devices
  </li>
  <li>
   Strong written and verbal communication skills with a customer-first mindset
  </li>
  <li>
   Valid driver's license and reliable transportation
  </li>
  <li>
   Ability to lift up to 50 lbs and work occasional evenings/weekends as needed
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Nice-to-Haves
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   CompTIA A+, Network+, Security+, or Azure Fundamentals (AZ-900) certification
  </li>
  <li>
   ITIL v3 or ITIL 4 Foundation certification
  </li>
  <li>
   Experience with endpoint management tools such as SCCM, Microsoft Intune, or Jamf
  </li>
  <li>
   Familiarity with remote support tools such as Bomgar, AnyDesk, or similar
  </li>
  <li>
   Exposure to PowerShell scripting or automation for IT tasks
  </li>
  <li>
   Experience in a data center, enterprise technology, or regulated industry environment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Associate's Degree in Computer Science, Information Technology, or related field &mdash; preferred
  </li>
  <li>
   Bachelor's Degree in IT, Cybersecurity, or Computer Science &mdash; a plus
  </li>
  <li>
   Equivalent hands-on experience considered in lieu of formal degree
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  How To Apply
  <br/>
  <br/>
 </strong>
 This is a contract-to-hire opportunity with a clear path to permanent placement for the right candidate. If you're ready to prove your value in a high-impact enterprise environment, let's connect.
 <br/>
 <br/>
 Tony Williams | Catapult Solutions Group tony.williams@catapultsg.com | 214.721.0600
 <br/>
 <br/>
 <em>
  Desktop Support | IT Support Specialist | Help Desk | Windows 10 | macOS | Microsoft 365 | Azure AD | ServiceNow | CompTIA A+ | Addison TX | Dallas IT Jobs | Contract to Hire | Computer Support Specialist
 </em>
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Addison- Computer Support Specialist

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