end user support specialist

Operon Middle East

The IT Administrator will be responsible for managing and maintaining the organization&rsquo;s IT infrastructure, ensuring smooth operations across Microsoft 365 services, networks, security systems, and user support. This role requires strong technical expertise, problem-solving skills, and the ability to collaborate with both internal teams and external vendorsKey Responsibilities<ul><li>Microsoft 365 Administration: Manage user accounts, licenses, security groups, and Exchange Online mailboxes.</li><li>SharePoint &amp; OneDrive Management: Create folders, set permissions, and manage file access and sharing for users and departments.</li><li>Peripherals Management: Install, configure, and troubleshoot printers, copiers, scanners, and other IT equipment.</li><li>Network Management: Monitor and troubleshoot LAN/WAN connectivity, firewalls, switches, access points, and routers.</li><li>System Security: Implement and maintain security measures including antivirus and endpoint protection.</li><li>Backup &amp; Recovery: Perform regular data backups, verify integrity, and ensure disaster recovery procedures are in place.</li><li>User Support: Provide technical support for hardware, software, and network issues for end-users.</li><li>Asset Management: Maintain inventory of IT assets, software licenses, and oversee hardware lifecycle management.</li><li>Vendor Coordination: Liaise with IT vendors and service providers for procurement, maintenance, and warranty claims.</li><li>Documentation: Maintain documentation for system configurations, procedures, and policies.</li></ul>Education &amp; Experience<ul><li>Bachelor&rsquo;s degree in information technology, Computer Science, or related field.</li><li>Proven experience as an IT Administrator, End User Support Specialist, Network Administrator, or similar role.</li><li>Strong knowledge of IT infrastructure, Microsoft 365, systems, networking hardware/software, and protocols.</li><li>Experience with multiple operating systems (Windows, Linux, macOS).</li></ul>Certifications (Preferred)<ul><li>Microsoft 365 Certified: Administrator Expert or related certification).</li><li>CompTIA A+ (or equivalent certifications).</li></ul>Job Types: Full-time, PermanentPay: AED3,500.00 - AED4,000.00 per monthApplication Question(s):<ul><li>What is your Notice Period?</li><li>How many years of Experience do you have as an IT Admin?</li><li>Are you an Immediate Joiner?</li></ul>Location:<ul><li>Dubai (Preferred)</li></ul>Work Location: In person

IT Admin

Lasting Software Pvt ltd

We are seeking an ERP Implementation Specialist to lead and support the deployment of Enterprise Resource Planning (ERP) systems across the organization. This role is responsible for analyzing business processes, configuring ERP solutions, coordinating with stakeholders, and ensuring successful system adoption.Key Responsibilities<ul><li>Lead end-to-end ERP implementation projects, from planning to go-live</li><li>Gather and document business requirements from stakeholders</li><li>Configure ERP modules to align with business processes</li><li>Coordinate with internal teams, vendors, and external consultants</li><li>Manage data migration, system testing, and user acceptance testing (UAT)</li><li>Provide user training, documentation, and post-implementation support</li><li>Identify risks and issues and develop mitigation plans</li><li>Ensure ERP solutions meet business, technical, and compliance requirements</li></ul>Job Types: Full-time, PermanentPay: ₹15,000.00 - ₹21,000.00 per monthWork Location: In person

ERP Implementation specialist (Fresher Eligible)

MISR TECHNOLOGY SERVICES

<div>Helpdesk Specialist provides fast and useful technical assistance on computer systems as well as answering queries on basic technical issues and offer advice to solve them.
An excellent Helpdesk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
Responsibilities<ul><li>
Serve as the first point of contact for end users seeking technical assistance over the phone, ticketing system, and emails.</li><li>
Perform remote troubleshooting through diagnostic techniques and pertinent questions</li><li>
Experience in supporting end users on a corporate network; specifically support involving Switches, Subnets, Routers, VLANs, DNS, Network Shares, Network Storage, File/Print services, Directory Services, Etc. is preferred.</li><li>
Determine the best solution based on the issue and details provided by end users</li><li>
Walk the customer through the problem-solving process</li><li>
Direct unresolved issues to the next level of support personnel</li><li>
Provide accurate information on IT products or services</li><li>
Record events and problems and their resolution in logs</li><li>
Follow-up and update end user&rsquo;s status and information</li><li>
Pass on any feedback or suggestions by customers to the appropriate internal team</li><li>
Identify and suggest possible improvements in procedures</li><li>
Manage PC setup and deployment for new employees using standard hardware, images and software</li><li>
Perform timely workstation hardware and software upgrades as required</li><li>
Diagnosing and solving hardware/software faults</li><li>
Managing and troubleshooting any end-user equipment printers, scanners and VC</li><li>
Responsible to track assets and document the details</li><li>
Follows and implements the company&rsquo;s data security rules</li></ul>
Requirements and Qualifications
<ul><li>BSc/BA in IT, Computer Science or relevant field or equivalent years of hands-on experience</li><li>
Years of experience at least 3 years</li><li>
Above average knowledge of networking protocols, especially TCP/IP.</li><li>
Proven experience as a help desk specialist or other customer support role</li><li>
Tech savvy with working knowledge of office automation products, databases and remote control</li><li>
Good understanding of computer systems, mobile devices and other tech products</li><li>
Good knowledge of Microsoft Excel, Word and PowerPoint</li><li>
Ability to diagnose and resolve basic technical issues</li><li>
Proficiency in English</li><li>
Having a good knowledge of</li><li>
CompTIA A+</li><li>
ITIL Foundation.</li><li>
Microsoft Certified Solutions Associate on Windows 10.</li><li>
Excellent communication skills at all levels in the company</li><li>
Managing Priorities</li><li>
End user-oriented and cool-tempered</li></ul>
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IT Helpdesk Specialist - Damietta

Samsons Group of Companies

Position Title: Odoo ERP Technical &amp; Functional SpecialistDepartment: IT / ERP ImplementationReports To: Management / ERP Project LeadJob Purpose:We are looking to hire an in-house Odoo ERP Technical &amp; Functional Specialist who will be responsible for implementing, customizing, supporting, and continuously improving the company&rsquo;s Odoo ERP system. This is a permanent employee role, focused on long-term system stability, business alignment, and internal user support.Key Responsibilities:<ul><li>Act as the internal owner of the Odoo ERP system.</li></ul><ul><li>Support end-to-end implementation and rollout of Odoo ERP.</li></ul><ul><li>Configure and customize Odoo modules including Accounting, Inventory, Manufacturing, Sales, and Purchase.</li></ul><ul><li>Understand business processes and translate them into Odoo configurations and technical requirements.</li></ul><ul><li>Perform data migration, system testing, and user acceptance testing (UAT).</li></ul><ul><li>Develop and customize Odoo modules using Python and the Odoo framework.</li></ul><ul><li>Monitor system performance and resolve technical and functional issues.</li></ul><ul><li>Provide day-to-day ERP support to internal users.</li></ul><ul><li>Prepare user manuals and conduct training sessions.</li></ul><ul><li>Coordinate with external Odoo developers, vendors, and consultants when required.</li></ul><ul><li>Ensure data accuracy, system security, and compliance with internal controls.</li></ul>Key Requirements:<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or a related field.</li></ul><ul><li>4&ndash;7 years of hands-on experience with Odoo ERP.</li></ul><ul><li>Strong working knowledge of Python, PostgreSQL, and Odoo ORM.</li></ul><ul><li>Good understanding of Odoo architecture and module customization.</li></ul><ul><li>Experience supporting ERP systems in manufacturing or trading companies is preferred.</li></ul><ul><li>Basic understanding of accounting, inventory, and business workflows.</li></ul><ul><li>Strong analytical, problem-solving, and communication skills.</li></ul>Preferred Profile:<ul><li>Age range: 30&ndash;35 years.</li></ul><ul><li>Hands-on, solution-oriented approach.</li></ul><ul><li>Experience working as an in-house ERP or IT resource is an advantage.</li></ul>Location: UAEEmployment Type: Full-time (Permanent Employee)Job Type: Full-timeLocation:<ul><li>Dubai (Required)</li></ul>

Odoo ERP Technical & Functional Specialist

CARE INFOTECH

Job Title: Desktop Support SpecialistJob Summary: The Desktop Support Specialist provides technical support to end-users, ensuring efficient operation of computer systems and software applications. Key Responsibilities: - Respond to user inquiries and provide technical assistance via phone, email, or in-person. - Troubleshoot hardware and software issues on desktops, laptops, and peripherals. - Install, configure, and maintain operating systems and applications. - Perform routine maintenance and updates on computer systems. - Document support requests and resolutions in the ticketing system. - Assist with network connectivity issues and printer setups. - Collaborate with IT teams to resolve complex technical problems. - Provide training and support to users on software applications and best practices. Qualifications: - Associate's degree in Computer Science or related field; Bachelor's preferred. - Proven experience in desktop support or technical support roles. - Strong knowledge of Windows and Mac operating systems. - Familiarity with networking concepts and troubleshooting. - Excellent communication and customer service skills. - Ability to work independently and as part of a team. Preferred Skills: - Certifications such as CompTIA A+, Microsoft Certified Professional (MCP). - Experience with remote support tools and ticketing systems. - Knowledge of Active Directory and user account management. Working Conditions: - May require occasional overtime or on-call support. - Fast-paced environment with varying levels of technical challenges.Job Type: PermanentPay: ₹15,000.00 - ₹20,000.00 per monthWork Location: In person

Desktop Support Specialist

ACE Money Transfer

<div>
 
 About Us:
 
 
 
 We are a dynamic and fast-growing financial technology group headquartered in Manchester, United Kingdom, with an established presence across the UK, Europe, Canada, Australia, Pakistan, and Bangladesh. Our group, encompassing ACE Money Transfer and ACE Union, operates across two regulated verticals: Electronic Money Services (EMI) and Cross-Border Remittances.
 
 
 Through our digital platforms, including mobile apps, web portals, and APIs, we deliver a comprehensive range of regulated financial services. These include digital payments, e-wallets, electronic money issuance, prepaid cards, mobile top-ups, bill payments, and international money transfers, designed to serve both individual and business customers in over 100 countries. By leveraging cutting-edge technologies such as AI for fraud detection, automation for seamless transactions, and partnerships with global leaders like Mastercard, we provide secure, user-friendly, and accessible financial solutions that adapt to the evolving needs of a global customer base.
 
 
 As we scale our EMI and remittance operations amid 2025's fintech landscape&mdash;marked by real-time payments, embedded finance, blockchain integration, and sustainability initiatives&mdash;we are building a leadership team to drive innovation, regulatory compliance, and excellence across our dual-regulated ecosystem.
 
 
 
 Position Summary
 
 
 
 We are looking for a Product Analyst to support the enhancement of ACE&rsquo;s digital money transfer products by working closely with cross-functional teams, conducting user journey audits, and analysing user behaviour to identify improvement opportunities. The role involves testing new app and website releases, documenting product requirements, maintaining detailed product specifications, and assisting with incident logging and escalation. The Product Analyst will collaborate with internal teams to address user challenges, perform structured product research, benchmark industry standards, and provide insight-driven recommendations that contribute to optimisation, innovation, and roadmap planning. This position requires strong analytical thinking, clear communication, and a customer-focused product mindset to help deliver seamless and reliable digital experiences.
 
 
 
 Key Responsibilities
 
 
 
 
 Cross-Functional Product Support
 
 
 
 <ul>
 <li>
 Support cross-functional teams in Product, Design, and Development to enhance money transfer experiences and services
 </li>
 <li>
 Collaborate with UI/UX designers to improve user experience across ACE's app and website
 </li>
 <li>
 Participate in sprint planning and assist in coordinating tasks with technical teams
 
 
 </li>
 </ul>
 
 User Journey Audits and Testing
 
 
 
 <ul>
 <li>
 Perform monthly audits of the app and website by executing key use cases to ensure end-to-end reliability
 </li>
 <li>
 Test new app versions and assigned tasks prior to release to validate performance, stability, and alignment with requirements
 </li>
 <li>
 Provide clear testing notes, documented issues, and recommendations to the Product Specialist or Lead and IT teams
 
 
 </li>
 </ul>
 
 Data and Behaviour Analysis
 
 
 
 <ul>
 <li>
 Analyse user interactions, customer data, and journey behaviour to identify usability issues or performance bottlenecks and support optimisation initiatives
 </li>
 <li>
 Review funnels to identify drop-offs, friction points, and areas for improvement
 </li>
 <li>
 Create user cohorts and segmented funnels to understand behavioural patterns
 </li>
 <li>
 Interpret user behaviour data and contribute insights that support optimising onboarding, transfers, payments, and other key journeys
 
 
 </li>
 </ul>
 
 Documentation and Reporting
 
 
 
 <ul>
 <li>
 Assist in preparing scope documents, Product Requirement Documents (PRDs), Business Requirement Documents (BRDs), and other supporting documentation under the guidance of the Product Lead or Product Specialist
 </li>
 <li>
 Prepare, update, and maintain detailed use cases for all major product flows
 </li>
 <li>
 Support in maintaining product specification documents and the consolidated Product Book by updating flows, requirements, and changes as directed
 </li>
 <li>
 Document research findings or behavioural insights to support product decision-making
 
 
 </li>
 </ul>
 
 Incident Logging and Escalation
 
 
 
 <ul>
 <li>
 Attend to user escalations raised by CX or other frontline teams by performing an initial review and documenting issues
 </li>
 <li>
 Log and escalate product-related incidents promptly to the Product Specialist or Product Lead
 </li>
 <li>
 Coordinate with IT and QA teams as needed and support the resolution process by providing clear context, replication steps, and validation
 
 
 </li>
 </ul>
 
 Collaboration and Coordination
 
 
 
 <ul>
 <li>
 Collaborate with Compliance, CX, Marketing, and other internal teams to gather feedback, understand user challenges, and support product initiatives
 </li>
 <li>
 Ensure accurate and structured communication of findings, testing outcomes, and analysis insights to Product Specialists and the Product Lead
 
 
 </li>
 </ul>
 
 Product Research, Insights, and Innovation
 
 
 
 <ul>
 <li>
 Conduct research on customer behaviour, market trends, and competitor offerings to support product improvement and strategic planning
 </li>
 <li>
 Perform exploratory data reviews to identify patterns, user needs, and friction points that inform product enhancements
 </li>
 <li>
 Benchmark ACE&rsquo;s mobile app and website against leading fintech and remittance platforms to identify innovation and UX improvement opportunities
 </li>
 <li>
 Generate insight-driven recommendations for enhancements, new features, and optimisation experiments
 </li>
 <li>
 Validate hypotheses through user feedback, usability testing, A/B tests, and funnel behaviour analysis
 </li>
 <li>
 Summarise key research findings and innovation opportunities for the Product Lead or Specialist to support roadmap decisions
 
 
 </li>
 </ul>
 
 Skills And Competencies
 
 
 
 <ul>
 <li>
 Analytical thinking: Ability to interpret data and user behaviour to support product decisions
 </li>
 <li>
 Communication: Comfort presenting ideas and findings to technical and non-technical colleagues
 </li>
 <li>
 Team Collaboration: Works well in a team environment and enjoys cross functional collaborations
 </li>
 <li>
 Problem Solving: Keen to investigate problems and suggest practical solutions.
 </li>
 <li>
 Product Mindset: Enthusiastic about improving customer experience through digital products
 </li>
 <li>
 Basic UI/UX Understanding: A general awareness of good design and user friendly digital journeys
 </li>
 <li>
 Proficiency with Postman for API testing and validation
 </li>
 <li>
 Ability to write and execute SQL queries for data extraction and analysis
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Computer Science, Design, or a related field
 </li>
 <li>
 02 years of experience in a product, business analysis, or tech-related role
 </li>
 <li>
 Additional benefit for candidates with an interest or exposure to fintech, remittance, or digital payment systems
 
 
 </li>
 </ul>
 Powered by JazzHR
 
 
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</div>

Product Analyst

Naufar

<div>
 
 
 KEY ACCOUNTABILITIES:
 
 
 <ul>
 <li>
 Planning, organizing and prioritizing workloads and leading a small group or department/section level projects
 </li>
 <li>
 Gathering requirements, creating, maintaining and updating documentation for projects/solutions assigned.
 </li>
 <li>
 Informed about all components of orders and clinical documentation.
 </li>
 <li>
 Participating in the facility committees to determine training needs and clinical related areas of improvement.
 </li>
 <li>
 Assesses policies, procedures, processes and workflows and makes recommendations to enhance efficiency within the given clinical system framework.
 </li>
 <li>
 Prepares detailed business requirements documentation as needed.
 </li>
 <li>
 Communicates as needed with venders and implementation partners to facilitate work as required.
 </li>
 <li>
 Acts as a point of contact and coordinator between the clinical and other support functions.
 </li>
 <li>
 Coordinating the development and maintenance of training manuals, user guides and providing general clinical systems related training to ensure simple and quick problem diagnosis and resolution.
 </li>
 <li>
 Performing operational tasks as needed for the clinical systems.
 </li>
 <li>
 Training end users on clinical system as requested.
 </li>
 <li>
 Developing custom reports as requested by departments, sections and business owners.
 </li>
 <li>
 Must have in-depth knowledge on all clinical systems and applications as a super user.
 </li>
 <li>
 Providing end-user application support, application installation and configuration for end-users.
 </li>
 <li>
 Conducting trial runs of clinical programs and clinical software applications.
 </li>
 <li>
 Responding to verbal and written enquiries in a timely manner.
 </li>
 <li>
 Providing technical expertise in EMR system analysis and support and delivering solutions to simple.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Professional/Academic Qualifications:
 
 
 
 Degree or equivalent in Healthcare (Nursing, Medicine or other
 
 
 clinical IT discipline.) or relevant fields.
 
 
 3+ years of experience in Clinical systems specialist role.
 
 
 Experience in healthcare industry.
 
 
 
</div>

Clinical Data Analyst-Qatari

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