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accounts payable/receivable - support or operational

enterprise accounts resolution advisor

Vodafone

<div>
 
 Join Us
 
 
 
 At Vodafone, we&rsquo;re not just shaping the future of connectivity for our customers &ndash; we&rsquo;re shaping the future for everyone who joins our team. When you work with us, you&rsquo;re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
 
 
 
 Role purpose:
 
 
 
 Operational activities of Vodafone corporate accounts management to achieve the enterprise management department&rsquo;s goals and targets, handling selective base of enterprise accounts with SPECIFIC ARPA in SME segments, to provide them with special tratement.
 
 
 
 Core competencies, knowledge and experience:
 
 
 
 <ul>
 <li>
 Education: University Degree
 </li>
 <li>
 Customer service oriented with wide knowledge of customer service management.Strong verbal communication skills &amp; high and strong analytical, trouble shooting, decision making and problem-solving skills
 </li>
 <li>
 Age: Maximum 30 years
 </li>
 <li>
 Demonstrates a positive, enthusiastic, friendly attitude
 </li>
 <li>
 Ability to work under pressure and adapting rapidly to the operational emergencies
 </li>
 <li>
 Excellent command of English language
 
 
 
 </li>
 </ul>
 
 Key accountabilities and decision ownership:
 
 
 
 <ul>
 <li>
 Account management responsible to provide end to end services and manage the assigned companies&rsquo; requirements, needs, and preventing, decreasing complaints through wealth following up, and a strong relationship with authorized persons (AUTH) who presents their companies providing all required advice and information that keep customer satisfaction on top maintaining revenue (STS)
 </li>
 <li>
 Manage accounts billing from issuance to delivery, solving all problems
 </li>
 <li>
 Personalized relationship mainly via phone contact &amp; Emails to maintain an excellent relationship to manage their assigned/ dedicated accounts, addressing their issues proactively, maintaining/ increasing revenue (STS), and minimizing churn
 
 
 
 </li>
 </ul>
 Lead in NPS:
 
 
 Account Management end to end relationship ensuring delivering best customer experience &amp; fulfilling customers&rsquo; requirements and solve complaints with high availability to have promoter NPS score in all accounts to be measured with NPS reports.
 
 
 Efficiency &amp; innovation:
 
 
 Enhance the FCR and FOC
 
 
 Move to APP
 
 
 Move to online &amp; self-help tools
 
 
 Share effectively in process enhancement (Root cause system &amp; process)
 
 
 Efficient use of threshold
 
 
 People Excellence:
 
 
 Spirit &amp; teamwork
 
 
 Positive communication &amp; engagements
 
 
 Handling assigned tasks efficiently taking responsibility &amp; owner ship
 
 
 
 Professional Qualifications:
 
 
 
 <ul>
 <li>
 High and strong analytical, trouble shooting, decision making and problem-solving skills
 </li>
 <li>
 Clear understanding of Mobile business, and Vodafone's Products &amp; Services
 </li>
 <li>
 Advanced Billing handling
 </li>
 <li>
 Knowledge of application of agent&rsquo;s skills and pc knowledge Excel, Word, PowerPoint and Outlook
 </li>
 <li>
 Negotiation skills for making payments' deals
 
 
 
 </li>
 </ul>
 
 Who We Are
 
 
 
 We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
 
 
 Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
 
 
 If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
 
 
 Together we can.
</div>

Enterprise Accounts Resolution Advisor

Concentrix

<div>
 Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.
 
 
 
 In This Role, You'll Be:
 
 
 
 <ul>
 <li>
 The digital lifeline for our clients, providing exceptional service via chat and email. Answer questions, troubleshoot issues, and offer support with a friendly and efficient touch.
 </li>
 <li>
 A master communicator, crafting clear and concise messages that build rapport and resolve concerns.
 </li>
 <li>
 A detective of the digital world, unearthing the root of customer issues and finding creative solutions. Think outside the box and make every interaction a positive experience.
 </li>
 <li>
 A multi-tasking marvel, juggling multiple chats and emails with grace and efficiency.
 </li>
 <li>
 A brand ambassador, building lasting relationships with customers and turning them into loyal fans. Every interaction is an opportunity to shine!
 
 
 </li>
 </ul>
 
 Essential Functions/Core Responsibilities
 
 
 
 <ul>
 <li>
 Ensure service delivered to our customers meets contractual Key Performance Indicators (&lsquo;KPIs&rsquo;)
 </li>
 <li>
 Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer.
 </li>
 <li>
 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
 </li>
 <li>
 Maintain basic knowledge of client products and/or services.
 </li>
 <li>
 Prepare complete and accurate work including appropriately notating accounts as required.
 </li>
 <li>
 Participate in activities designed to improve customer satisfaction and business performance.
 </li>
 <li>
 Offer additional products and/or services.
 
 
 </li>
 </ul>
 Candidate Profile
 
 
 <ul>
 <li>
 A minimum high school diploma with 3 to 6 months of relevant experience is preferred.
 </li>
 <li>
 Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.
 </li>
 <li>
 Ability to fluently communicate in the required language of support, both written and verbally.
 </li>
 <li>
 Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.
 </li>
 <li>
 Tech-savvy individual comfortable navigating chat platforms, email systems, and customer relationship management (CRM) tools.
 </li>
 <li>
 Dependable with proficient attention to detail.
 </li>
 <li>
 Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
 </li>
 <li>
 Able to rotate shifts, as needed.
 </li>
 <li>
 Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.
 </li>
 <li>
 Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.
 
 
 </li>
 </ul>
 
 Based on location and/or program, additional experience/skills may be required
 
 
 
 <ul>
 <li>
 Job requirements may vary by country and will not contravene any local laws
 
 
 </li>
 </ul>
 Career Framework Role
 
 
 Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
 
 
 We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!
 
 
 Disclaimer
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
 
 
 Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.
 
 
 
 Essential Functions/Core Responsibilities
 
 
 
 <ul>
 <li>
 Ensure service delivered to our customers meets contractual Key Performance Indicators (&lsquo;KPIs&rsquo;)
 </li>
 <li>
 Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer.
 </li>
 <li>
 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
 </li>
 <li>
 Maintain basic knowledge of client products and/or services.
 </li>
 <li>
 Prepare complete and accurate work including appropriately notating accounts as required.
 </li>
 <li>
 Participate in activities designed to improve customer satisfaction and business performance.
 </li>
 <li>
 Offer additional products and/or services.
 
 
 </li>
 </ul>
 Candidate Profile
 
 
 <ul>
 <li>
 A minimum high school diploma with 3 to 6 months of relevant experience is preferred.
 </li>
 <li>
 Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.
 </li>
 <li>
 Ability to fluently communicate in the required language of support, both written and verbally.
 </li>
 <li>
 Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.
 </li>
 <li>
 Tech-savvy individual comfortable navigating chat platforms, email systems, and customer relationship management (CRM) tools.
 </li>
 <li>
 Dependable with proficient attention to detail.
 </li>
 <li>
 Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
 </li>
 <li>
 Able to rotate shifts, as needed.
 </li>
 <li>
 Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.
 </li>
 <li>
 Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.
 
 
 </li>
 </ul>
 
 Based on location and/or program, additional experience/skills may be required
 
 
 
 <ul>
 <li>
 Job requirements may vary by country and will not contravene any local laws
 
 
 </li>
 </ul>
 Career Framework Role
 
 
 Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
 
 
 We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!
 
 
 Disclaimer
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
</div>

Customer Service - Chat and Email Vacancies - English

Aramex

<div>
 Job description:
 
 
 
 Purpose of the Job
 
 
 &nbsp;
 
 
 Retail Outlet Executive considers as Company ambassador as he/she must ensure the highest customer service standards, reinforce a positive customer relationship, and become the customer&rsquo;s trusted advisor in accordance with Aramex values.
 
 
 &nbsp;
 
 
 Job Description
 
 
 &nbsp;
 
 <ul>
 <li>
 Attend to all walk-in customers&rsquo; needs promptly.
 </li>
 <li>
 Serve walk-in customers and provide full information and advice.
 </li>
 <li>
 Manage and meet customer expectations.
 </li>
 <li>
 Sustain high customer satisfactory service lever.
 </li>
 <li>
 Provide excellent customer service for cash clients as per Aramex CS standards.
 </li>
 <li>
 Sell cash shipments &ldquo;Outbound&rdquo;.
 </li>
 <li>
 Attending to cash customers and fulfil their requirements, solve their problem, follow up their cases and update them.
 </li>
 <li>
 Promote Aramex campaigns for customers.
 </li>
 <li>
 Collaborate with the team of achieve the team objectives.
 </li>
 <li>
 Facilitate the flow of information horizontally and vertically.
 </li>
 <li>
 Ensure outlet customer satisfaction at all time.
 </li>
 <li>
 Ensure timely resolution of customer complain to retain customers.
 </li>
 </ul>
 
 &nbsp;
 
 
 Job Requirements - Experience and Education
 
 
 &nbsp;
 
 <ul>
 <li>
 Diploma or bachelor&rsquo;s degree in business administration or a related field.
 </li>
 <li>
 1-3 years of relevant working experience as driver, preferably in the logistics and shipping industry.
 </li>
 </ul>
</div>

Retail Outlet Executive

B.TECH

<div>
 Thrive with B.TECH on a Journey that defines the essence of your professional evolution through
 
 Stability and Security
 
 ,
 
 Continuous Development and Growth
 
 , a
 
 Well Established Prominent Organization
 
 , and a
 
 Culture of Innovation and Creativity
 
 .
 
 
 Join us on this exciting journey of growth and innovation!
 
 
 
 About the job:
 
 
 
 We're looking for a full-time "
 
 Corporate Sales Lead-Computing Hardware"
 
 to administer a portfolio of accounts to achieve long-term success, developing positive relationships and handling customers' needs and generating new sales using existing and potential customer networks
 
 
 In this role, you will:
 
 
 <ul>
 <li>
 Achieve sales targets by generating new business using existing and potential corporate accounts networks
 </li>
 <li>
 Develop new business with existing corporate accounts identify areas of improvement to meet sales quotas
 </li>
 <li>
 Negotiate contracts and close agreements to maximize profits
 </li>
 <li>
 Serve as the lead point of contact for all corporate accounts management and operational matters
 </li>
 <li>
 Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsor
 </li>
 <li>
 Ensure the timely and successful delivery of our products solutions according to corporate accounts needs and objectives
 </li>
 <li>
 Clearly communicate the progress of monthly/quarterly progress to internal and external stakeholders, prepare reports on account status
 </li>
 <li>
 Collaborate with sales team to identify and grow opportunities within territory or account
 </li>
 <li>
 Resolve conflicts and provide solutions to corporate accounts in a timely manner
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration or a related field
 </li>
 <li>
 A minimum of 10 years of experience in corporate sales, business development, or account management is required, with proven experience in corporate sales within the consumer electronics industry being essential
 </li>
 <li>
 Extensive experience in B2B IT hardware sales, covering laptops, PCs, printers, and related accessories
 </li>
 <li>
 Excellent interpersonal and communication skills with a proven ability to meet and exceed sales targets
 </li>
 <li>
 Must be a car owner and have outdoor sales experience
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 Discover the benefits of joining B.TECH: More than just a job
 
 
 
 <ul>
 <li>
 Comprehensive health and life insurance
 </li>
 <li>
 Flexible work arrangements to support work-life balance
 </li>
 <li>
 Professional development and training opportunities for advancement and career growth
 </li>
 <li>
 Employee discounts and wellness programs
 </li>
 <li>
 High performance and rewarding culture
 
 
 </li>
 </ul>
 If you're ready to take your career to the next level and contribute to the success of a thriving organization, B.TECH is the place for you.
</div>

B2B Sales Lead - Computing Hardware.

Giza Systems

<div>
 
 
 Job Description
 
 
 
 Leadership &amp; Oversight:
 
 <ul>
 <li>
 Manage and supervise the internal investigation's function, ensuring timely and effective resolution of cases.
 </li>
 <li>
 Develop investigation protocols, frameworks, and best practices aligned with global standards.
 </li>
 <li>
 Complex Investigations:
 </li>
 <li>
 Lead high-risk and sensitive investigations involving senior stakeholders or cross-border matters.
 </li>
 <li>
 Oversee evidence collection, interviews, and forensic analysis, ensuring accuracy and objectivity.
 </li>
 </ul>
 
 Reporting &amp; Recommendations:
 
 <ul>
 <li>
 Prepare and review comprehensive investigation reports with findings, conclusions, and actionable recommendations.
 </li>
 <li>
 Present outcomes to senior leadership and advise on corrective actions, disciplinary measures, and process improvements.
 </li>
 </ul>
 
 Governance &amp; Compliance:
 
 <ul>
 <li>
 Ensure investigations comply with internal policies, labour laws, and regulatory requirements.
 </li>
 <li>
 Monitor trends and root causes to recommend systemic changes and risk mitigation strategies.
 </li>
 </ul>
 
 Stakeholder Management:
 
 <ul>
 <li>
 Collaborate with HR, Legal, Compliance, and Audit teams to ensure coordinated responses.
 </li>
 <li>
 Act as a trusted advisor to leadership on investigation-related matters.
 </li>
 </ul>
 
 
 Personal Skills
 
 
 <ul>
 <li>
 Excellent communication and negotiation skills.
 </li>
 <li>
 Ability to work under pressure and adjust to changing circumstances.
 </li>
 <li>
 Flexibility in handling diverse types of cases and environments.
 </li>
 <li>
 Ability to speak and read English fluently
 </li>
 <li>
 Strong leadership and team management skills.
 </li>
 </ul>
 
 
 Technical Skills
 
 
 <ul>
 <li>
 An advanced degree in law, compliance, or a related field is preferred.
 </li>
 <li>
 8-15 years of experience
 </li>
 <li>
 Exceptional analytical and problem-solving abilities.
 </li>
 <li>
 Ability to influence senior stakeholders and drive organizational change
 </li>
 <li>
 Competence in handling electronic evidence and cybersecurity basics.
 </li>
 <li>
 Awareness of using Microsoft Excel, Word, and PowerPoint.
 </li>
 <li>
 Ability to create clear and structured reports.
 </li>
 </ul>
</div>

Ethics & Compliance Investigation Manager

Otis Elevator Co.

<div>
 
 At Otis, we move billions of people every day!
 
 
 How? Through our talented Team of more than 72,000 employees, who are passionate about what we do and what&rsquo;s next.
 
 
 From our foundation of excellent products (escalators, elevators and moving walkways), to our next chapter of digital transformation, this is a great time to join our Company!
 
 
 
 
 
 
 
 Role Overview:
 
 
 
 
 As a
 
 Collections Manager (H/M)
 
 for our operations in Cairo, you will be responsible for overseeing and optimizing the full Contract to Cash (C2C) cycle.
 
 
 This role will be critical in managing accounts receivable efficiently, reducing credit risks, and improving cash flow, while ensuring a positive experience for both customers and internal stakeholders.
 
 
 
 
 
 
 
 On a typical day you will:
 
 
 
 
 
 
 <ul>
 <li>
 Supervise the entire invoice to Cash process, billing, collections, dispute management, and payment reconciliations.
 </li>
 <li>
 Lead and manage the local collections team, setting clear priorities and objectives.
 </li>
 <li>
 Analyse customer accounts to identify risks, recovery opportunities, and effective collection strategies.
 </li>
 <li>
 To track global KPIs and provide regular reports on collection performance.
 </li>
 <li>
 Conduct OA/Branch Collection Meetings
 </li>
 <li>
 Collaborate with sales, customer service, finance, and legal teams to ensure a comprehensive view of the customer and prompt issue resolution.
 </li>
 <li>
 Drive continuous improvement initiatives, including process optimization and automation of collection tools.
 </li>
 <li>
 Provide feedback to collections agencies identify opportunities for improvements
 </li>
 <li>
 Ensure compliance with internal credit policies and local regulatory requirements.
 </li>
 <li>
 Support the outsource cash app team.
 </li>
 <li>
 Review and track suspended contracts or 3rd party collection agencies.
 </li>
 <li>
 Identify items legible for write off.
 </li>
 </ul>
 
 
 Disputes management
 
 
 <ul>
 <li>
 Track performance and drive dispute resolution of branches
 </li>
 <li>
 Reconciliation of complex customer accounts and join customer meetings
 </li>
 <li>
 Approval of write-offs requests or refunds
 </li>
 <li>
 Credit Approvals of new orders (according to approval metrics)
 </li>
 <li>
 Monitor dispute resolution progress, ensuring timely follow-up and closure.
 </li>
 <li>
 Drive initiatives to resolve the root cause of disputes by coordinating with internal teams (e.g., Sales, Operations, DO.)
 </li>
 </ul>
 
 
 
 
 
 
 What You Will Need to be Successful:
 
 
 
 
 
 
 <ul>
 <li>
 Education: Bachelor&rsquo;s degree in Finance, Business Administration, Accounting, or related fields.
 </li>
 <li>
 Experience: 5+ years in collections, credit management, or accounts receivable roles, including at least 5 years leading teams.
 </li>
 <li>
 Knowledge:
 </li>
 <li>
 Strong understanding of the Contract to Cash cycle.
 </li>
 <li>
 Proficiency in ERP systems (preferably JDEdwards) and collections management platforms.
 </li>
 <li>
 Familiarity with local laws and practices regarding collections and commercial credit.
 </li>
 <li>
 Languages: Fluent in Arabic and English.
 </li>
 <li>
 Skills:
 </li>
 <li>
 Leadership and team motivation skills.
 </li>
 <li>
 Results-driven and process improvement mindset.
 </li>
 <li>
 Excellent negotiation and communication abilities.
 </li>
 <li>
 Financial analysis and strategic thinking capabilities.
 </li>
 </ul>
 
 
 
 
 
 
 What can we offer you?
 
 
 
 
 
 
 <ul>
 <li>
 The chance to work for an industry leading company and a global brand.
 </li>
 <li>
 A culture that encourages innovation and appreciates our talent is the key to our success.
 </li>
 <li>
 Competitive compensation package.
 </li>
 <li>
 Growth opportunities in a multinational environment.
 </li>
 <li>
 Continuous training and involvement in digital transformation projects within collections.
 </li>
 </ul>
 
 
</div>

COLLECTIONS MANAGER (H/M) OTIS Cairo

Microsoft

<div>
 
 Overview
 
 
 
 Proactively cultivates relationships with customers and uses Microsoft sales strategies to establish alignment and secure buy in and execution. Proactively develops a comprehensive understanding of customer's needs and strategies, priorities, and industry direction. Leads digital transformation to drive business outcomes and create business value for customers. Develops and oversees the execution of account plans to ensure engagements yield high volume sales for both Microsoft and the customer. Thinks strategically about account planning, setting standards and priorities, outlining where to and how to invest resources. Oversees a complex accounts and leads planning and prioritization efforts to ensure appropriate responses to account needs. Engages with key internal partners to promote long-term, mutually-beneficial digital transformation strategies. Leverages key executive relationships to build trust with the customer organization. Leverages best-in-class sales and communication techniques to lead extended virtual teams and key stakeholders with deep industry expertise. Translates features into business impact and outcomes that accelerate the customer's digital presence. Develops compelling, value-proposition presentations and specialized business plans for customers that drive business outcomes. Develops and implements plans for maximizing upselling/cross-selling opportunities in certain accounts. Proactively coordinates with network of industry experts to build strong knowledge of the industry and the competitive landscape.
 
 
 
 Responsibilities
 
 
 
 Account Management
 
 
 Develops and oversees the execution of account plans utilizing common sales and delivery methodology for the Microsoft sales organization for multiple accounts and works to ensure engagements yield high volume sales for both Microsoft and the customer that are on track with goals, outcomes, and forecasts. Leads multiple, diverse, and high-performing teams and coordinates with internal industry experts on account planning and execution for various accounts. Coordinates with industry experts to identify new business opportunities and drive account growth. Leads extended team and embraces partners to scale business by understanding partner goals and creating an interest in mutual business growth, and deep understanding of plan to ensures achievement of revenue and consumption targets and drives integrated joint account governance through customer plan on regular frequency to achieve customer outcomes. Identifies initial stakeholders, customer needs, and customer priorities. Proposes initial Solutions/Sales Plays. Leverages strong sales acumen to set action items and approach to drive big bets and drive new business opportunities based on customer strategy and priorities.
 
 
 Thinks strategically about customer planning for assigned accounts, setting standards and priorities, outlining where to and how to invest resources of the account management team and other stakeholders, engaging internal and external decision makers on long-term business planning, and anticipating needs of assigned accounts to turn enterprise accounts into strategic accounts. Influences to scale strategic plans (inclusive of partners) and involves senior leadership team. Ensures teams are documenting in the Account Plan.
 
 
 Expands network of key internal (e.g., Industry Solutions [IS]) and external partners and other business decision makers in customers' accounts to grow sales and partner impact and to provide a seamless account management experience to the customers, ensuring proper execution of core tasks and account transactions. Engages with key mainstream partners to promote long-term, mutually-beneficial business and technology transformation strategies. Expands network of influence on the board to expand reach and influence decision making. Drives joint solutions with partners. Where applicable, shares opportunities outbound with partners, and reviews/accepts opportunities shared inbound. Proactively engages and works with partners&rsquo; sellers directly to drive non-qualified opportunity momentum and deal closure inclusive of partners.
 
 
 Oversees a complex/multiple account(s) and leads planning and prioritization efforts to anticipate and ensure appropriate responses to account needs. Develops strategies to manage pipeline and meet sales goals by reviewing forecasts, assessing and mitigating risks, and ensuring strategy alignment with business priorities. Leads virtual teams to properly re-adjust priorities, all while maintaining a high level of commitment and accountability. Prioritizes line of business projects to achieve business outcomes. Reduces complexity for the customer and for internal teams by prioritizing the most strategic partners to deliver outcomes.
 
 
 Customer Engagement
 
 
 Supports business transformation through technology for assigned accounts in multiple business units to drive business outcomes and create business value for customers. Leverages consultative and insightful listening skills that disrupts the mindset of customers by bringing innovative ideas that showcase the need for change and new strategic direction. Is sought out by the customer for guidance related to transformation. Proactively involves corporate resources and engages cross-industry resources to drive customer transformation. Ability to influence and mitigate proactively competitive risk. Ensures line-of-business wins are captured (e.g., customer write ups) as reference for scale through insightful listening.
 
 
 Proactively cultivates relationships with customers and uses Microsoft sales strategies with executive, business, and technical decision makers at high levels of the customer's organization through consultative engagement to establish alignment and secure buy-in and execution. Connects the customer to Microsoft business and technical executives. Establishes Rhythm of Business (RoB) with top customer sponsors to regularly highlight the value of the Microsoft solutions and subsequent Return on Investment (ROI). Works with the customer partners foster trust and brand growth and loyalty through multiple levels (e.g., managers, executives) of the customer's organization in the assigned accounts. Assists partners in joint-selling by establishing joint desire to create new go-to markets by starting to build relationships in new markets (e.g., Vice President). Leverages digital selling methods (e.g., digital) to grow your network and create a pipeline, consume account-based marketing output, and reflect in the engagement strategy in our customer plan.
 
 
 Proactively develops a comprehensive understanding of customer's business and technology needs and strategies for each assigned account, of their priorities, and of the industry direction. Anticipates customers' needs to deliver new insights on customers' business strategies and educate customers on ways to jointly address these needs. Identifies and pursues opportunities to offer business and technology solutions. Leverages internal influence to advocate on behalf of the customer internally (e.g., driving changes to roadmap, engaging with product groups), working to prioritize customers' requests and meeting their business needs. Creates trust to influence for impact and acts as a trusted advisor to help the customer transform its business model. Connect customers with other customers/partners on areas that may benefit them. If industry aligned, also develops a deep understanding of the customer's industry.
 
 
 Industry Knowledge
 
 
 If aligned by industry, exhibits deep knowledge of the industry, current trends, and market dynamics, and the competitive landscape. Leverages their depth of industry knowledge to position Solution Area technology in industry context. Demonstrated ability to position how Microsoft products and solutions will help customers realize innovation through business transformation.
 
 
 Sales Excellence
 
 
 Develops compelling, value-proposition presentations (e.g., with the use of business cases) and specialized business plans for customers that drive business outcomes. Demonstrates thought leadership and presents business plans to customers to generate new non-qualified opportunities. Guides others on how to tailor industry-specific presentations. Presents outcome based cross solution strategies.
 
 
 Develops and implements plans for maximizing upselling/cross-selling non-qualified opportunities in certain accounts. Drives plans to highlight Microsoft's and partners' solutions to solving additional business and technology issues and aims to expand budget allocated to Microsoft. Leverages virtual teams to identify and act on new non-qualified opportunities while utilizing common sales and delivery methodology for the Microsoft sales organization.
 
 
 Engages decision makers of assigned accounts to clearly articulate Microsoft's value proposition aligned to customer's business objectives. Translates features into business impact and outcomes that accelerate the customer's digital presence. Develops plans to offer more targeted solutions that satisfy customers' key performance indicators (KPIs) and align the right partner solution for customer industry needs.
 
 
 Positions oneself as a thought leader and trusted advisor internally and externally to executive-level business decision makers of multiple assigned accounts by leveraging best-in-class sales and communication techniques to lead extended virtual teams and key stakeholders with deep industry expertise (e.g., customers' sponsors) to build stronger relationships with decision makers of assigned accounts. Document and creates stakeholder map in the account plan of the key decision makers, influencers, sentiment, etc.
 
 
 Actively seeks customer feedback (both formal and informal) of assigned accounts regarding ways to identify and understand the drivers of satisfaction and/or dissatisfaction. Helps in the creation of long-term strategies aimed at maintaining levels of customer satisfaction. Orchestrates others (e.g., Customer Success Account Management [CSAM]) to anticipate issues/risks on customer satisfaction, determine the root cause of problems, remove blockers, and establish recovery action plan to improve customer's overall experience. Leverages key executive relationships to build trust with the customer organization. Proactively establishes agreement on success measures and manages execution on success measures to prevent need for recovery plans.
 
 
 
 Qualifications
 
 
 
 Required/Minimum Qualifications
 
 
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 <li>
 Master&rsquo;s Degree in Business Administration with proven experience in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education), driving digital transformation, or other relevant areas (e.g., consulting, technology) OR
 </li>
 <li>
 Bachelor&rsquo;s Degree in Business, Technology, or related field with extensive experience in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education), driving digital transformation, or other relevant areas (e.g., consulting, technology) OR equivalent experience.
 </li>
 <li>
 FSI Experience is a must
 
 
 </li>
 </ul>
 
 Additional Or Preferred Qualifications
 
 
 
 <ul>
 <li>
 Master&rsquo;s Degree in Business Administration with strong, demonstrated experience in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education), leading digital transformation, or other relevant areas (e.g., consulting, technology) OR
 </li>
 <li>
 Bachelor&rsquo;s Degree in Business, Technology, or related field with deep and progressive experience in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education), leading digital transformation, or other relevant areas (e.g., consulting, technology) OR equivalent experience.
 </li>
 <li>
 Proven account management expertise or equivalent experience.
 
 
 </li>
 </ul>
 This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
 
 
 Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about
 
 requesting accommodations.
 
</div>

Sr. Account Manager - FSI

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