functional consultant

enterprise architect

<div>
 
 Job Reference #
 
 
 322763BR
 
 
 
 Job Type
 
 
 Full Time
 
 
 
 Your role
 
 
 Are you analytical and passionate about building and using data-driven decision making systems? Do you have an innovative engineering mindset? Do you enjoy using cutting edge technology and developing a variety of solutions to achieve your goals?
 
 
 We are looking for a hands-on Data Engineer who would join UBS Group Technology in the build-out and implementation of the firms Enterprise Data Mesh to make a step change in the management of data in the bank.
 
 
 You will:
 
 
 <ul>
 <li>
 Build an enterprise data mesh linking our data
 </li>
 <li>
 Ensure Data Architecture for IT enables transition to real time access to data
 </li>
 <li>
 Institute 'knowledge-as-a-service' approach &ndash; allowing management of the technical landscape
 
 
 </li>
 </ul>
 
 Your team
 
 
 You will be part of a nimble and multi-disciplinary Data Engineering team within Group CTO working closely with specialists across multiple areas of Group Technology. We are providing the foundation for data-driven technology management &ndash; facilitating processes starting from strategic and architecture planning, to demand management - all the way to development and deployment.
 
 
 The team is global based primarily in India, Switzerland, UK and the US.
 
 
 
 Your expertise
 
 
 You have:
 
 
 <ul>
 <li>
 Having at least 12+ years experience with a great track record delivering hands-on development and design of data platforms; ideally API-driven data/knowledge-as-a-service solutions.
 </li>
 <li>
 Strong command of Python. Should be well versed implementing python code using object oriented principles, functional programming &amp; data structures.
 </li>
 <li>
 Good knowledge on SQL query implementation and database concepts.
 </li>
 <li>
 Knowledge around working with data storage technologies open table formats like delta lakes, iceberg.
 </li>
 <li>
 Experience building modern solutions using Azure cloud native technologies.
 </li>
 <li>
 Able to understand and work on compute technologies for big data processing.
 </li>
 <li>
 Command of application, data and infrastructure architecture disciplines
 </li>
 <li>
 Experience working in delivery-oriented agile teams.
 
 
 </li>
 </ul>
 Desired:
 
 
 <ul>
 <li>
 Strong command of Python. Other languages are desirable (Java,Scala etc)
 </li>
 <li>
 Hands-on experience with Spark &amp; SQL technologies
 </li>
 <li>
 Exposure to cloud development with Azure and or AWS
 </li>
 <li>
 Experience designing RESTful and GraphQL APIs
 </li>
 <li>
 Familiarity with Data Warehousing, logging, alerts and infrastructure set up
 </li>
 <li>
 Prior experience as a Data Platform Engineer or Data Architect
 </li>
 <li>
 Financial Services background is advantageous, but not mandatory
 </li>
 <li>
 Experience delivering solutions for Data Analytics users of e.g. Tableau, PowerBI
 </li>
 <li>
 Experience with Machine Learning and Artificial Intelligence is a plus
 
 
 </li>
 </ul>
 You are:
 
 
 <ul>
 <li>
 Willing to take full ownership of the problem and code, and can hit the ground running and deliver great solutions
 </li>
 <li>
 A strong thinker that sees problems around the corner and resolves them
 </li>
 <li>
 Adept in communicating with both technical and non-technical audiences
 
 
 </li>
 </ul>
 
 About Us
 
 
 UBS is the world&rsquo;s largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal &amp; Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.
 
 
 We have a presence in all major financial centers in more than 50 countries.
 
 
 
 How We Hire
 
 
 
 We may request you to complete one or more assessments during the application process. Learn more
 
 
 
 Join us
 
 
 At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We&rsquo;re dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. We also recognize that great work is never done alone. That&rsquo;s why collaboration is at the heart of everything we do. Because together, we&rsquo;re more than ourselves.
 
 
 We&rsquo;re committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.
 
 
 
 Disclaimer / Policy Statements
 
 
 UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.
</div>

Data Engineer – Python

McDonald's Global Office in India

<div>
 
 
 About McDonald&rsquo;s:
 
 
 
 One of the world&rsquo;s largest employers with locations in more than 100 countries, McDonald&rsquo;s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.
 
 
 
 
 
 
 Knowledge Management Content Management Lead, Manager (G4)
 
 
 
 
 Company Description:
 
 
 
 McDonald&rsquo;s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald&rsquo;s remains one of the world&rsquo;s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.
 
 
 At McDonald&rsquo;s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet.
 
 
 We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.
 
 
 
 
 
 
 Job Description:
 
 
 
 At McDonald's, we believe that our success begins and ends with our people. We are committed to fostering an inclusive culture where every employee can thrive and contribute their best.
 
 
 The Knowledge Management Content Management Lead within the Enterprise Service Management (ESM) team will be responsible for defining and overseeing the end-to-end content lifecycle processes and quality standards for knowledge across the enterprise. This role requires a strong attention to detail and cross-functional collaboration to support knowledge management needs across various facets of the organization. This role is critical for ensuring knowledge is up-to-date, accessible and complete, adhering to the guidelines established for the knowledge management process. They will help foster a culture of continuous learning and knowledge sharing by equipping the enterprise with the tools and technologies to support this endeavor.
 
 
 
 
 
 
 In this role, you will:
 
 
 <ul>
 <li>
 Partner with service delivery teams to manage and review knowledge content (e.g., process workflows, onboarding materials, FAQs, job aids) to meet the evolving needs of current and future stakeholders, improve self-service, and support operational readiness
 </li>
 <li>
 Define and maintain a knowledge management roadmap that establishes a clear path toward achieving content management goals by identifying key milestones, sequencing critical tasks, and aligning timelines to drive timely and measurable progress
 </li>
 <li>
 Collaborate with stakeholders to validate content accuracy, clarity, and relevance with both global consistency and local nuance to maintain high standards of quality and regulatory compliance through regular content reviews and audits
 </li>
 <li>
 Oversee scheduled knowledge reviews and updates, managing the full content lifecycle from publication to retirement and archival to sustain a reliable and current knowledge base that enables effective service delivery
 </li>
 <li>
 Maintain and update the knowledge management asset tracker and inventory to ensure full visibility into content ownership, lifecycle stage, and alignment with taxonomy standards
 </li>
 <li>
 Monitor and analyze usage metrics and engagement data related to knowledge content to evaluate effectiveness, identify content gaps, and inform continuous improvement initiatives
 </li>
 <li>
 Deliver training and guidance to stakeholders on knowledge management standards, tools, and best practices to foster content ownership, enhance usability, and drive consistent adoption across functions
 </li>
 <li>
 Continuously evaluate and recommend improvements to knowledge management content, templates, taxonomy, and enabling tools to enhance user experience, streamline content creation, and elevate knowledge management maturity across the organization
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree required
 </li>
 <li>
 7-11 years of experience in knowledge management, content development, or enterprise information systems
 </li>
 <li>
 Demonstrated experience implementing and managing enterprise knowledge platforms (e.g., ServiceNow, SharePoint, etc.)
 </li>
 <li>
 Collaborative team player with the ability to build effective relationships across functions, including service owners, subject matter experts, and platform teams
 </li>
 <li>
 Strong, professional interpersonal and communications skills, both verbal and written
 </li>
 <li>
 Highly organized, proactive, and adaptable, with the capability to manage multiple priorities in fast-paced, ambiguous environment
 </li>
 <li>
 Experience supporting or leading knowledge management initiatives across functional areas, with demonstrated ability to balance global standards with local relevance
 </li>
 <li>
 Strong project management capabilities, with experience leading or supporting cross-functional content initiatives and coordinating knowledge reviews and updates
 </li>
 </ul>
 
 
 
 
 
 Additional information
 
 
 
 McDonald&rsquo;s is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. McDonald&rsquo;s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
 
 
 Nothing in this job posting or description should be construed as an offer or guarantee of employment.
 
</div>

Knowledge Management Content Management Lead [T500-19832]

Randstad Enterprise

<div>
 
 
 Job Title
 
 : Manager - Source &amp; Screen (US Staffing)
 
 
 
 Location
 
 : Hyderabad
 
 
 
 Shift
 
 : 5:30 pm to 2:30 am IST (Night Shift)
 
 
 
 
 
 
 About Randstad Enterprise
 
 
 
 As the leading global talent solutions provider, Randstad Enterprise enables companies to create sustainable business value and agility by keeping people at the heart of their organizations. Part of Randstad N.V., we combine unmatched talent data and market insights with smart technologies and deep people expertise. Our integrated talent solutions &mdash; delivered by Randstad Advisory,
 
 
 Randstad Sourceright and Randstad RiseSmart &mdash; help companies build skilled and agile workforces that move their businesses forward.
 
 
 
 
 
 Randstad Enterprise supports some of the world's most renowned brands to build their talent acquisition and management models that not only meet their business needs today but also in the future. We offer solutions in Europe, Middle East and Africa (EMEA) region, Asia Pacific (APAC) region as well as in North America (NAM) region. This results in a digital way of working and requires a proactive mind-set.
 
 
 ● Our solutions know no limits, we have proven experience delivering market-leading MSP, RPO, Total Talent, and Services Procurement Solutions including technology, talent marketing, talent intelligence, and workforce consulting services.
 
 
 ● We create the best talent experience, from attraction to onboarding and onto ongoing career development, we understand the human and digital touchpoints that compel talent to join and stay with a company.
 
 
 ● We know where the talent of tomorrow is, how they behave, what they are looking for, and how to build their loyalty toward a specific company employer brand.
 
 
 ● We push the boundaries of our industry to be able to see around the corner for our clients, continually investing in innovation to stay ahead in our market.
 
 
 
 
 
 
 About team
 
 
 
 ● As a Manager - Source &amp; Screen, you will drive programs and processes to attract, hire, and develop top talent.
 
 
 ● You will directly manage, coach, and develop team members, providing day-to-day supervision.
 
 
 ● You will oversee team performance in a matrix environment to ensure client requirements and team/individual KPIs are met.
 
 
 ● Develop and maintain positive relationships with onsite partners and stakeholders, ensuring an excellent experience.
 
 
 
 
 
 
 Purpose of the job
 
 
 
 As a Manager within Randstad Enterprise, you're at the forefront of acquisition, and stakeholder management. Your role is pivotal in delivering strategic value to our clients by providing expert guidance and insights into talent strategies. To lead a team of Sourcers and Screeners in attracting, hiring, and developing top talent, while ensuring client requirements and team/individual KPIs are met.
 
 
 
 
 
 
 Roles and Responsibilities
 
 
 
 ● Achieve team/unit productivity and quality goals.
 
 
 ● Manage a team of 15 to 20 resources.
 
 
 ● Shadow new hires through at least 2 full recruiting cycles and provide additional support as needed.
 
 
 ● Set daily production goals and expectations, and conduct brief huddles (3-5 minutes) to prepare for the day.
 
 
 ● Balance workload effectively.
 
 
 ● Conduct weekly one-on-one meetings (1-2 recruiters/day) with MOM documentation.
 
 
 
 
 
 ● Address challenges to help the team achieve their goals.
 
 
 ● Follow up on submissions with the account team and with each individual on post-interview updates and pending offers.
 
 
 ● Act as a liaison between the Sourcing Manager and your team, handling all activities, feedback, and outcomes.
 
 
 &cir; Train and mentor team members to achieve individual and team goals.
 
 
 &cir; Celebrate individual successes.
 
 
 &cir; Send daily/weekly/monthly reports and dashboards to internal and onshore teams.
 
 
 
 
 
 
 Competencies
 
 
 
 ● Leadership and Management: Ability to directly manage, coach, and develop team members, providing day-to-day supervision and ensuring team and individual KPIs are met.
 
 
 ● Talent Acquisition Expertise: Strong understanding of recruitment processes, including sourcing, screening, and attracting top talent. Ability to drive programs and processes to achieve hiring goals.
 
 
 ● Performance Management: Capability to oversee team performance in a matrix environment, ensuring client requirements are met and team members are performing effectively.
 
 
 ● Relationship Building: Skill in developing and maintaining positive relationships with onsite partners and stakeholders, ensuring a positive experience for all involved.
 
 
 ● Communication and Collaboration: Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and functions.
 
 
 ● Problem-Solving and Decision Making: Ability to analyze situations, identify problems, and make sound decisions to achieve desired outcomes.
 
 
 ● Client Focus: Strong focus on meeting client needs and expectations, ensuring a high level of service and satisfaction.
 
 
 ● Adaptability and Flexibility: Ability to adapt to changing priorities and demands, and to work effectively in a fast-paced environment.
 
 
 
 
 
 
 Job Requirements
 
 
 
 
 Experience required
 
 
 
 ● 8-10 years of US staffing experience.
 
 
 ● Proven track record of developing and executing impactful sourcing strategies.
 
 
 ● At least 2 years of experience managing a team of 20 members with excellent stakeholder management.
 
 
 ● Attention to detail, excellent communication, presentation, and customer service skills.
 
 
 ● Ability to make data-driven decisions.
 
 
 ● Strong global stakeholder management skills; experience with US stakeholders is an advantage.
 
 
 ● Bachelor&rsquo;s degree preferred.
 
</div>

Strategic Sourcing Manager

Franklin Templeton India

<div>
 At Franklin Templeton, we&rsquo;re driving our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that&rsquo;s both broad and unique. From our welcoming, inclusive, and flexible culture to our global and diverse business, we offer opportunities not only to help you reach your potential but also to contribute to our clients&rsquo; achievements.
 
 
 
 Come join us in delivering better outcomes for our clients around the world!
 
 
 
 
 About The Department
 
 
 
 Our Enterprise Data &amp; AI team drives innovation by enabling secure, compliant, and high-quality data for advanced AI solutions. We collaborate across engineering, data science, and business units to deliver scalable platforms and insights. Joining us means working in a fast-paced, collaborative environment where you&rsquo;ll shape AI capabilities that transform client experiences and business outcomes.
 
 
 
 
 How You Will Add Value?
 
 
 
 
 
 Data Strategy Leadership
 
 
 
 <ul>
 <li>
 You will own and evolve the AI data strategy for Sales Assist.
 </li>
 <li>
 You will define vision, operating model, and governance for enterprise-wide data sharing.
 </li>
 <li>
 You will create a roadmap for readiness in large language models, predictive analytics, and generative AI.
 
 
 </li>
 </ul>
 
 AI-Ready Data Architecture &amp; Enablement
 
 
 
 <ul>
 <li>
 You will design AI-optimized data architectures for semantic search and retrieval-augmented generation.
 </li>
 <li>
 You will develop strategies for vector database integration and embedding storage.
 </li>
 <li>
 You will define GraphQL API approaches for secure, efficient data access.
 </li>
 <li>
 You will partner with engineering teams to build scalable ingestion and embedding pipelines.
 </li>
 <li>
 You will align with enterprise data stacks like Snowflake, Databricks, AWS, and Azure.
 </li>
 <li>
 You will integrate CRM and external data sources to enrich AI insights.
 
 
 </li>
 </ul>
 
 Governance, Ethics &amp; Compliance
 
 
 
 <ul>
 <li>
 You will establish governance policies ensuring compliance with GDPR, CCPA, and SEC standards.
 </li>
 <li>
 You will define metadata and lineage frameworks for transparency and auditability.
 </li>
 <li>
 You will collaborate with Legal and Compliance to maintain ethical AI practices.
 
 
 </li>
 </ul>
 
 Collaboration &amp; Influence
 
 
 
 <ul>
 <li>
 You will partner with AI Engineering, Data Science, and Sales to align priorities.
 </li>
 <li>
 You will translate business needs into actionable data strategies.
 </li>
 <li>
 You will present progress and insights to executives to guide investments.
 </li>
 <li>
 You will mentor analysts and architects to foster an innovation-driven culture.
 
 
 </li>
 </ul>
 
 
 What Will Help You Be Successful in This Role?
 
 
 
 
 
 Experience
 
 
 
 <ul>
 <li>
 10+ years in data strategy, architecture, or AI platforms with enterprise-scale delivery.
 </li>
 <li>
 Background in financial services or asset management with CRM and client intelligence exposure.
 </li>
 <li>
 Familiarity with machine learning pipelines and AI platform engineering.
 </li>
 <li>
 Strong knowledge of data lakes, warehouses, and vector database architectures.
 </li>
 <li>
 Excellent stakeholder management and executive communication skills.
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Expertise in GraphQL API design and RESTful services.
 </li>
 <li>
 Experience with semantic search, embedding generation, and LLM-based retrieval frameworks.
 
 
 </li>
 </ul>
 
 Job Level - Individual Contributor
 
 
 
 
 Work Shift Timings - 2:00 PM - 11:00 PM IST
 
 
 
 
 
 
 Experience our welcoming culture and reach your professional and personal potential!
 
 
 
 
 
 Our culture is shaped by our diverse global workforce and strongly held core values. Regardless of your interests, lifestyle, or background, there&rsquo;s a place for you at Franklin Templeton. We provide employees with the tools, resources, and learning opportunities to help them excel in their career and personal life.
 
 
 Hear more from our employees
 
 
 By joining us, you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health, saving for life&rsquo;s adventures, taking care of your family members, or making a positive impact in your community, we aim to have them covered.
 
 
 
 Highlights Of Our Benefits Include
 
 
 
 <ul>
 <li>
 Professional development growth opportunities through in-house classes and over 150 Web-based training courses
 </li>
 <li>
 An educational assistance program to financially help employees seeking continuing education
 </li>
 <li>
 Medical, Life and Personal Accident Insurance benefit for employees. Medical insurance also cover employee&rsquo;s dependents (spouses, children and dependent parents)
 </li>
 <li>
 Life insurance for protection of employees&rsquo; families
 </li>
 <li>
 Personal accident insurance for protection of employees and their families
 </li>
 <li>
 Personal loan assistance
 </li>
 <li>
 Employee Stock Investment Plan (ESIP)
 </li>
 <li>
 12 weeks Paternity leave
 </li>
 <li>
 Onsite fitness center, recreation center, and cafeteria
 </li>
 <li>
 Transport facility
 </li>
 <li>
 Child day care facility for women employees
 </li>
 <li>
 Cricket grounds and gymnasium
 </li>
 <li>
 Library
 </li>
 <li>
 Health Center with doctor availability
 </li>
 <li>
 HDFC ATM on the campus
 
 
 </li>
 </ul>
 
 Learn more about the wide range of benefits we offer at Franklin Templeton
 
 
 
 Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.
 
 
 Franklin Templeton is committed to fostering a diverse and inclusive environment. If you believe that you need an accommodation or adjustment to search for or apply for one of our positions, please send an email to accommodations@franklintempleton.com. In your email, please include the accommodation or adjustment you are requesting, the job title, and the job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only accommodation requests will receive a response.
</div>

Principal AI Data Strategy Consultant

McDonald's

<div>
 
 
 About McDonald&rsquo;s:
 
 
 
 One of the world&rsquo;s largest employers with locations in more than 100 countries, McDonald&rsquo;s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.
 
 
 
 
 
 
 Service Experience Manager (G4)
 
 
 
 
 Company Description:
 
 
 
 McDonald&rsquo;s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald&rsquo;s remains one of the world&rsquo;s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world
 
 .
 
 
 
 At McDonald&rsquo;s, we see every day as a chance to create a positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet.
 
 
 We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.
 
 
 
 
 
 
 Job Description:
 
 
 
 At McDonald's, we believe that our success begins and ends with our people. We are committed to fostering an inclusive culture where every employee can thrive and contribute their best.
 
 
 The Service Experience Manager within the Enterprise Service Management (ESM) team will play a key role in shaping the future of service delivery across the enterprise. In this role, they will help design how employees, franchisees, and suppliers interact with digital service channels &ndash; ensuring every experience is intuitive, consistent and seamless. They will work together with the Service Experience Lead and functional teams to bring user-centered design to life &ndash; translating insights into actionable designs, driving alignment across journeys and touchpoints, and ensuring service experiences not only meet business needs but exceed user expectations. They will support the activation and governance of service experience practices, including journey mapping, persona development, and multi-channel experience design, helping to embed experience excellence at the heart of every service interaction.
 
 
 
 
 
 
 In this role, you will:
 
 
 <ul>
 <li>
 Execute the service experience design framework across digital employee touchpoints (e.g., ServiceNow), applying defined methods and standards to support seamless and user-centered interactions
 </li>
 <li>
 Socialize service experience standards with cross-functional teams and ensure consistent application across all service initiatives
 </li>
 <li>
 Conduct user journey mapping, persona research, and touchpoint analysis to enhance understanding of user needs and drive experience improvements across service channels
 </li>
 <li>
 Support the roll-out and maintenance of a unified service channel strategy, including chat, voice, self-service, and case/incident management; monitor alignment with the enterprise tiered support model to ensure a cohesive user experience
 </li>
 <li>
 Analyze routing and shift-left performance, including request volumes, categorization accuracy, self-service performance, deflection trends; support the deployment and use of AI tools (e.g., NowAssist) to improve resolution speed
 </li>
 <li>
 Monitor and report on service experience KPIs (e.g., CSAT, NPS, XLA, CES) and support measurement consistency across service organizations
 </li>
 <li>
 Analyze service adoption, consumption trends, and user behavior across channels (portal, mobile, chatbot, live agent, phone, helpdesk); translate data into actionable insights for experience improvements and operational efficiencies
 </li>
 <li>
 Perform quality control reviews across service touchpoints to identify design inconsistencies or deviations, and assist in implementing corrective actions that preserve experience integrity
 </li>
 <li>
 Manage intake of enhancement requests to the experience platform and partner with Product Owner and Tech EPP ESM (Platform Owner) to help shape solution requirements, define functional use cases, and translate business needs into scalable platform capabilities
 </li>
 <li>
 Assist in the development of communications, training, and enablement materials related to service experience initiatives to drive awareness, stakeholder readiness, and successful adoption of design changes
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree required
 </li>
 <li>
 7-11 years of experience supporting or driving strategy and planning within large, complex organizations, with demonstrated impact on service delivery, operational efficiency, or experience transformation
 </li>
 <li>
 Experience with enterprise service platforms such as ServiceNow or equivalent
 </li>
 <li>
 Experience in persona-based design, service journey mapping, and process simplification
 </li>
 <li>
 Comfortable navigating ambiguity and fast-evolving environments, with a proactive mindset and the ability to bring structure and clarity to complex challenges
 </li>
 <li>
 Strong, professional interpersonal and communications skills, both verbal and written
 </li>
 <li>
 Highly organized and detail-oriented, with the ability to manage competing priorities and maintain high-quality output in a fast-paced and ambiguous environment
 </li>
 </ul>
 
 
 
 
 
 Additional information:
 
 
 
 McDonald&rsquo;s is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. McDonald&rsquo;s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national
 
 origin, age, disability status, medical
 
 condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Nothing in this job posting or description should be construed as an offer or guarantee of employment.
 
</div>

Service Experience Manager [T500-19912]

FactSet

<div>
 FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions.
 
 
 At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients&rsquo; needs and exceeding their expectations.
 
 
 
 Your Team's Impact
 
 
 
 Buy Side Engineering is responsible for FactSet&rsquo;s industry leading Portfolio, Risk, Quantitative, and Fixed Income products. These products are used by thousands of Asset Managers around the world every day to assist with investment decisions, analysis of performance, risk management, and the presentation of results. Analytical Product Engineering&rsquo;s product space represents a high growth opportunity for FactSet.
 
 
 
 What We're Looking For
 
 
 
 We are seeking an experienced Frontend Engineer with 3-5 years of expertise in Vue.js, Node.js and preferably .net to join our dynamic team. This role requires strong technical proficiency, and the ability to collaborate with cross-functional teams to design, develop, and maintain enterprise-level applications
 
 
 
 What We're Looking For:-
 
 
 
 <ul>
 <li>
 Develop high quality and easily maintainable code.
 </li>
 <li>
 Collaborate with other engineers, product team and work as part of a geographically diverse team
 </li>
 <li>
 Follow best practices such as code reviews, testing, documentation, and version control.
 </li>
 <li>
 Provide technical support and troubleshooting for existing applications and systems.
 
 
 </li>
 </ul>
 
 What You'll Do:-
 
 
 
 <ul>
 <li>
 B.Tech or M.Tech in Computer Science or equivalent experience
 </li>
 <li>
 3 - 5 years of experience working professionally as a Software Developer building web application
 </li>
 <li>
 Professional Experience with JavaScript.
 </li>
 <li>
 Experience using Vue.js, Node.js and preferably .net to join our dynamic team
 </li>
 <li>
 Deeply understand complex systems and have an aptitude to learn.
 
 
 </li>
 </ul>
 
 Highly Desired Skills
 
 
 
 <ul>
 <li>
 Experience with Vue.js, Node.js and preferably .net to join our dynamic team.
 </li>
 <li>
 Experience in responsive web design and building responsive web sites
 </li>
 <li>
 Design, develop, and maintain enterprise-level applications
 </li>
 <li>
 Strong technical proficiency, and the ability to collaborate with cross-functional teams
 </li>
 <li>
 Ability to articulate and quickly adopt development best practices
 </li>
 <li>
 Proficiency with Object Oriented design principles and working knowledge of Linux OS
 
 
 </li>
 </ul>
 
 What's In It For You
 
 
 
 At FactSet, our people are our greatest asset, and our culture is our biggest competitive advantage. Being a FactSetter means:
 
 
 <ul>
 <li>
 The opportunity to join an S&amp;P 500 company with over 45 years of sustainable growth powered by the entrepreneurial spirit of a start-up.
 </li>
 <li>
 Support for your total well-being. This includes health, life, and disability insurance, as well as retirement savings plans and a discounted employee stock purchase program, plus paid time off for holidays, family leave, and company-wide wellness days.
 </li>
 <li>
 Flexible work accommodations. We value work/life harmony and offer our employees a range of accommodations to help them achieve success both at work and in their personal lives.
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 A global community dedicated to volunteerism and sustainability, where collaboration is always encouraged, and individuality drives solutions.
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 Career progression planning with dedicated time each month for learning and development.
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 Business Resource Groups open to all employees that serve as a catalyst for connection, growth, and belonging.
 
 
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 </ul>
 
 Company Overview
 
 
 
 Learn more about our benefits here.
 
 
 FactSet (NYSE:FDS | NASDAQ:FDS) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support. As a member of the S&amp;P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees&rsquo; Choice Award winner. Learn more at www.factset.com and follow us on X and LinkedIn.
 
 
 At FactSet, we celebrate difference of thought, experience, and perspective. Qualified applicants will be considered for employment without regard to characteristics protected by law.
</div>

Software Engineer III - Frontend Developer

Phenom

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 Job Requirements
 
 
 
 
 Phenom Intro:
 
 
 
 Our purpose is to help a billion people find the right job! Phenom is an AI-Powered talent experience platform that is redefining the HR tech space. We have grown into a global organization with offices in 6 countries and over 1,500 employees. As an HR tech unicorn organization, innovation and creativity is within our DNA. Come help us make every talent moment Phenomenal!
 
 
 
 What You&rsquo;ll Do
 
 
 
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 Understand the Challenges with engineers and product managers and provide solutions that can scale to the UX and Product Roadmaps.
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 5 &ndash; 7 Years of experience in UX Designing
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 Work closely with a cross-functional team that includes engineers, product managers to create simple, easy to use software.
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 Brainstorm, research, wireframe, design and refine user experiences for existing products and work towards new features.
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 Architect and perform usability sessions with key stakeholders and customers to get feedback.
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 Deliverables include wireframes, workflow diagrams.
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 A thorough understanding of UI design principles to review the designs created by the UI designers
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 Involve in all the following areas of product development
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 1. Interaction design
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 2. Information architecture
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 3. Usability
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 4. Human computer interaction
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 5. Human factors engineering
 
 
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 </ul>
 
 What You&rsquo;ve Done
 
 
 
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 The ideal candidate is a brilliant problem solver, quick study, self-starter and excellent communicator who possesses a passion for great user experience and the ability to achieve it.
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 We want a talented Senior UX Designer to help us continuously innovate and revamp our products to keep us at the top of the market.
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 Expertise in using design tools like Axure, Figma is preferred.
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 Hands on knowledge of visual design tools, should have an eye for visual details.
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 Having worked in a B2C space is a plus
 
 
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 </ul>
 
 Benefits
 
 
 
 We want you to be your best self and to pursue your passions!
 
 
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 Health and wellness benefits/programs to support holistic employee health
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 Flexible hours and working schedules, as well as parental leave for new parents
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 Growing organization with career pathing and development opportunities
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 Tons of perks and extras in every location for all Phenoms!
 
 
 </li>
 </ul>
 
 Diversity, Equity, &amp; Inclusion
 
 
 
 Our commitment to diversity runs deep! Diversity is essential to building phenomenal teams, products, and customer experiences. Phenom is proud to be an equal opportunity employer taking collective action to build a more inclusive environment where every candidate and employee feels welcomed.
 
 
 We recognize there is more to be done. Our teams are committed to continuous improvement until these powerful ideas are ingrained in our culture for Phenom and employers everywhere!
</div>

Senior Product Designer

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