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enterprise customer success manager

Canonical

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 
 
 The company is founder-led, profitable, and growing.
 
 
 We are hiring an
 
 Enterprise Customer Success Manager at Canonical
 
 
 
 Customer success is a new and strategic department at Canonical, with the objective of reducing risk and churn, facilitating the adoption of new products or services, and supporting expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. By clearly understanding their customers' objectives, the CSM can align expectations, suggest a large range of additional services or product capacity to increase loyalty, alleviate any pain points, and help draw and deliver on an appropriate collaboration roadmap.
 
 
 We are growing our Customer Success team to continue to offer thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. To provide the appropriate level of focus for every customer, CSMs are specialized in one of the following segments:
 
 
 <ul>
 <li>
 Mass - SMEs or large businesses starting their journey with Canonical
 </li>
 <li>
 Focus - Large companies with established ARR
 </li>
 <li>
 Step Growth - a selection of high-potential customers
 
 
 </li>
 </ul>
 All CSMs contribute to business support at the company level for all remaining, not-yet-assigned customers (Tech segment), including our Store customers.
 
 
 
 Location:
 
 This role will be based remotely.
 
 
 
 What your day will look like
 
 
 
 <ul>
 <li>
 Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
 </li>
 <li>
 Elaborate and coordinate complex projects in interaction with developers, IT managers and decision makers from various industries.
 </li>
 <li>
 Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer's objectives.
 </li>
 <li>
 Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales.
 </li>
 <li>
 Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams
 </li>
 <li>
 Serve as a customer advocate internally and influence Canonical products roadmaps, Canonical websites, documentation, processes and people to improve customer satisfaction and retention.
 </li>
 <li>
 Supporting customers through reactive ticket requests.
 </li>
 <li>
 Create campaigns targeting multiple customers through digital touch-points and activities.
 
 
 </li>
 </ul>
 
 What we are looking for in you
 
 
 
 The ideal candidate would display impeccable customer-facing skills with a passion for cloud and data centre infrastructure technologies. We are also looking for:
 
 
 <ul>
 <li>
 Minimum 5 years of work experience with a strong relation to IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT.
 </li>
 <li>
 Excellent presentation skills with the ability to guide a conversation about complex software.
 </li>
 <li>
 Experience building and improving internal processes while maintaining timely delivery to customer-related projects.
 </li>
 <li>
 A true team player capable of interacting with all departments and at all levels, both internally and externally.
 </li>
 <li>
 Knowledge of agile methodologies.
 </li>
 <li>
 We at the Customer Success team strongly appreciate various languages! Therefore, if you possess proficiency (both written and spoken) in Spanish and Portuguese alongside an excellent command of English, please inform us!
 
 
 </li>
 </ul>
 
 Additional skills that you might also bring
 
 
 
 <ul>
 <li>
 Experience with Salesforce, Jira and CRMs is a big plus!
 
 
 </li>
 </ul>
 
 What we offer colleagues
 
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
 <ul>
 <li>
 Distributed work environment with twice-yearly team sprints in person
 </li>
 <li>
 Personal learning and development budget of USD 2,000 per year
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Maternity and paternity leave
 </li>
 <li>
 Team Member Assistance Program &amp; Wellness Platform
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues
 </li>
 <li>
 Priority Pass and travel upgrades for long-haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 
 
 
 Canonical is an equal opportunity employer
 
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>

Enterprise Customer Success Manager

<div>Overview:
<div>
Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.</div><div> 
</div><div>WAN Security Engineers support Enterprise-class network security technologies, which includes network firewalls, web proxy appliances, VPN appliances, Comply to Connect (C2C) and Network Access Control solutions. The WAN Security Engineers are responsible for design, troubleshooting, optimization, administration, change management and technical documentation. The core network technologies include Cisco Firepower Next-Generation Firewalls, Cisco Secure Firewall Management Center (FMC), Menlo Cloud-Based Internet Isolation Solutions (CBII), Forescout Enterprise Manager, and Cisco Identity Services Engine (ISE). Program: OMDAC-SWACA.</div><div></div><div> 
This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program!</div><div></div><div> 
You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position.</div>
Responsibilities:
<ul><li>Provide enterprise-level customer support for all requests to modify network firewall access-lists; manage access control to all network devices in the theater; troubleshoot and resolve web browsing issues; support requests for services hosted in the demilitarized zones (DMZ).</li><li>
Provides network security policy recommendations, project planning, change control, firewall management, and access control list (ACL) management.</li><li>
Enforce enterprise security policies.</li><li>
Assist with identifying and investigating malicious network activity.</li><li>
Ensure that all managed technologies are compliant with current DISA Security Technical Implementation Guides (STIGs).</li><li>
Perform regular system maintenance in support of IAVA vulnerabilities and CCRI compliance.</li><li>
Create, update and maintain proxy web filtering policies. Analyze logs to look for irregularities and identify miscategorized sites that may need to be blocked.</li><li>
Support authentication, authorization, accounting (AAA) &amp; auditing for all network devices and maintain records for accounts in Cisco ISE.</li><li>
Support the Comply to Connect (C2C) infrastructure and work with other departments that play a role in the Zero Trust architecture.</li><li>
Monitor the status and health of the managed network devices using network monitoring tools.</li><li>
Create, update, and maintain detailed network diagrams.</li><li>
Create and track network issues/requests using the ServiceNow ticketing system.</li><li>
Additional duties as assigned by leadership.</li></ul>
Qualifications:
<ul><li>Qualification</li><li>
Security Clearance:
<ul><li>Requires an active Secret Clearance</li></ul></li><li>
Education / Certifications: One year of related experience may be substituted for one year of education if degree is required.<ul><li>
Bachelors Degree or equivalent experience preferably in Computer Science or MIS, IS, Engineering or related field.</li><li>
This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification.</li><li>
The authorized certifications for this job title are listed as follows:</li></ul></li><li>
IAT Level: IAT III</li><li>
BASELINE:<ul><li>
Cisco: CCNP Security (Cannot be used as a dual qualifier)</li><li>
CompTIA: CASP+ ce: Advanced Security Practitioner</li><li>
GIAC: GCED: Certified Enterprise Defender</li><li>
GIAC: GCIH: Certified Incident Handler</li><li>
ISACA: CISA: Certified Information Systems Auditor</li><li>
ISC2: CISSP (or Associate): Certified Information Systems Security Professional</li></ul></li><li>
COMPUTING ENVIRONMENT (CE):<ul><li>
Cisco CCNP: Enterprise</li><li>
Cisco CCNP: Security (Cannot be used as a dual qualifier)</li><li>
Cisco CCIE: Enterprise Infrastructure</li><li>
Cisco CCIE: Security</li></ul></li><li>
Experience: One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree in a Software Engineering or Business Information Systems discipline for three years general experience.<ul><li>
Minimum of 10 years of experience working with network and firewall technologies.</li><li>
Experience with VPN technologies.</li><li>
A high-level ability and aptitude to perform technical, managerial, or analytical work and coordination involving enterprise network equipment &amp; software.</li><li>
Platforms including a combination of the following: Cisco Firepower Next Gen Firewall, Cisco Secure Firewall Management Center, Menlo Cloud-Based Internet Isolation (CBII), Forescout Enterprise Manager, and Cisco Identity Services Engine (ISE).</li><li>
A solid background with TCP/IP and must be able to troubleshoot all supported network protocols.</li></ul></li><li>
Skills and Technology Used:
<ul><li>Ability to verify that all systems under the direct control of RCC-SWA are properly configured in accordance with the Higher Headquarters, Local, and DISA STIG configuration policies.</li><li>
Ability to manage asset documentation for accreditation and authorization.</li><li>
Ability to assess networking requirements and provide solutions.</li><li>
Ability to make accurate and independent decisions under pressure.</li><li>
Ability to successfully execute many complex tasks simultaneously.</li><li>
Expert ability to troubleshoot infrastructure equipment.</li><li>
Excellent organizational, interpersonal, written, and verbal communication skills</li><li>
Ability to perform comfortably in a fast-paced, deadline-oriented work environment.</li><li>
Ability to successfully execute many complex tasks simultaneously across departmental boundaries.</li><li>
Experience with a customer service-oriented company</li></ul></li></ul><div>
At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.</div></div>

WAN Security Engineer - Secret Clearance

V2X Inc

<div>
 
 Overview
 
 
 
 
 Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.
 
 
 
 The ESM Systems Engineer III is required to be certified at the expert level in multiple disciplines of systems and security (e.g., MCSE &amp; CISSP) and provides expert level engineering and management support for all Enterprise systems. ESMs support Enterprise-class infrastructure in the RCC-SWA by providing optimization, administration, and technical documentation of all Enterprise infrastructure systems. Resolves and appropriately completes assigned cases and change requests and acts as an escalation of support issues. The core infrastructure technology duties include Enterprise Microsoft Active Directory, Azure Active Directory (Entra ID), SCCM (MECM), WSUS, SQL, ADFS, MIM/FIM, DNS, OCSP, and PKI system security and policy configuration, PowerShell scripting, and top-level support for enterprise-wide initiatives in a virtualized environment. The position is a senior role and will mentor Systems Engineers and serve as the primary support entity for problem escalation, reporting directly to the section team lead. Broad knowledge and expert level hands-on experience in a large Enterprise are essential for success in this role. Program: OMDAC-SWACA
 
 
 
 This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program!
 
 
 
 You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provides Enterprise-level support for Active Directory, Azure Active Directory (Entra ID), and Windows File Services in an Enterprise environment for global initiatives.
 </li>
 <li>
 Performs problem Management and Root Cause Analysis for Corporate Identity Management in a large-scale Department of Defense setting.
 </li>
 <li>
 Serves as escalation point for application support and troubleshooting, provides guidance and direction in the resolution of escalated issues and complex production, application, or system problems.
 </li>
 <li>
 Installs, configures, and maintains Microsoft Active Directory, Microsoft Enterprise tools, and third-party software.
 </li>
 <li>
 Coordinates and implement patch management, monthly Windows update deployments process to Servers and Workstations, Analyze SCCM / Intune log files, application packaging, and distribution, operating system deployment (OSD), custom reporting using SQL and creating WQL queries. Create desktop and server images utilizing technologies such as MDT.
 </li>
 <li>
 Create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps.
 </li>
 <li>
 Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.
 </li>
 <li>
 Ability to troubleshoot servers and infrastructure equipment, assess networking requirements and provide solutions, and make accurate and independent decisions under pressure.
 </li>
 <li>
 Performs other duties and assignments as required.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Qualifications:
 </li>
 <li>
 Security Clearance:
 </li>
 <ul>
 <li>
 Requires an active Secret Clearance
 </li>
 </ul>
 <li>
 Education / Certifications: One-year related experience can be substituted for one year of education if the degree is required.
 </li>
 <ul>
 <li>
 Bachelor&rsquo;s Degree or equivalent experience preferably in Computer Science or MIS, IS, Engineering or related field.
 </li>
 <li>
 This position requires candidates to adhere to DoD 8570.01-M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline Environment (BE) certifications cannot also be used as a Computing Environment (CE).
 </li>
 <li>
 The authorized certifications for this job title are listed as follows:
 </li>
 </ul>
 <li>
 BASELINE:
 </li>
 <ul>
 <li>
 Cisco: CCNP: Certified Network Professional - Security
 </li>
 <li>
 CompTIA: CASP+ ce: Advanced Security Practitioner
 </li>
 <li>
 CompTIA: SecurityX ce
 </li>
 <li>
 GIAC: GCED: Certified Enterprise Defender
 </li>
 <li>
 GIAC: GCIH: Certified Incident Handler
 </li>
 <li>
 ISACA: CISA: Certified Information Systems Auditor
 </li>
 <li>
 ISC2: CCSP: Certified Cloud Security Professional
 </li>
 <li>
 ISC2: CISSP (or Associate): Certified Information Systems Security Professional
 </li>
 </ul>
 <li>
 COMPUTING ENVIRONMENT (CE):
 </li>
 <ul>
 <li>
 Microsoft: 365 Certified: Enterprise Administrator Expert
 </li>
 <li>
 Microsoft: Certified: Azure Database Administrator Associate
 </li>
 <li>
 Microsoft: Certified: Azure Security Engineer Associate
 </li>
 <li>
 Microsoft: Certified: Azure Solutions Architect Expert
 </li>
 <li>
 Microsoft: MCSE: Core Infrastructure
 </li>
 </ul>
 <li>
 Experience: One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree in a Software Engineering or Business Information Systems discipline for three years general experience.
 </li>
 <ul>
 <li>
 Minimum of 5 years of experience (10 preferred) in demonstrating the ability and aptitudes, required to perform technical, managerial, or analytical work and coordination involving management of Enterprise level information systems.
 </li>
 <li>
 Platforms including a combination of the following:
 </li>
 <ul>
 <li>
 Microsoft Active Directory
 </li>
 <li>
 Azure Active Directory (Entra ID)
 </li>
 <li>
 MECM (SCCM)
 </li>
 <li>
 Intune
 </li>
 <li>
 WSUS
 </li>
 <li>
 SQL
 </li>
 <li>
 MIM/FIM
 </li>
 <li>
 ADFS
 </li>
 <li>
 DNS
 </li>
 <li>
 PKI
 </li>
 <li>
 Azure Virtual Desktop in a Wide Area Network.
 </li>
 </ul>
 <li>
 Experience with a customer service-oriented company
 </li>
 </ul>
 <li>
 Skills &amp; Technology Used:
 </li>
 <ul>
 <li>
 Ability to troubleshoot servers and infrastructure equipment, assess networking requirements and provide solutions, and make accurate and independent decisions under pressure.
 </li>
 <li>
 Excellent organizational, interpersonal, written, and verbal communication skills.
 </li>
 <li>
 Ability to perform comfortably in a fast-paced, deadline-oriented work environment and to successfully execute many complex tasks simultaneously.
 </li>
 <li>
 Ability to Install, configure, and maintain Microsoft Active Directory, Microsoft Enterprise tools, and third-party software utilities for hardware systems within operational guidelines.
 </li>
 <li>
 Active Directory, Azure Active Directory (Entra ID) and Windows Enterprise environment.
 </li>
 <li>
 System Center Configuration Manager.
 </li>
 <li>
 Ability to analyze SCCM / Intune log files, application packaging, and distribution, operating system deployment (OSD).
 </li>
 <li>
 MS Active Directory Domain Services.
 </li>
 <li>
 MS Active Directory Certificate Services (AD CS).
 </li>
 <li>
 Ability to create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps.
 </li>
 </ul>
 </ul>
 
 At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.
 
</div>

ESM Systems Engineer III - Secret Clearance

ESM Systems Engineer III

<div>Overview:
<div>
Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.</div><div> 
</div><div>The ESM Systems Engineer III is required to be certified at the expert level in multiple disciplines of systems and security (e.g., MCSE &amp; CISSP) and provides expert level engineering and management support for all Enterprise systems. ESMs support Enterprise-class infrastructure in the RCC-SWA by providing optimization, administration, and technical documentation of all Enterprise infrastructure systems. Resolves and appropriately completes assigned cases and change requests and acts as an escalation of support issues. The core infrastructure technology duties include Enterprise Microsoft Active Directory, Azure Active Directory (Entra ID), SCCM (MECM), WSUS, SQL, ADFS, MIM/FIM, DNS, OCSP, and PKI system security and policy configuration, PowerShell scripting, and top-level support for enterprise-wide initiatives in a virtualized environment. The position is a senior role and will mentor Systems Engineers and serve as the primary support entity for problem escalation, reporting directly to the section team lead. Broad knowledge and expert level hands-on experience in a large Enterprise are essential for success in this role. Program: OMDAC-SWACA</div><div></div><div> 
This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program!</div><div></div><div> 
You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position.</div>
Responsibilities:
<ul><li>Provides Enterprise-level support for Active Directory, Azure Active Directory (Entra ID), and Windows File Services in an Enterprise environment for global initiatives.</li><li>
Performs problem Management and Root Cause Analysis for Corporate Identity Management in a large-scale Department of Defense setting.</li><li>
Serves as escalation point for application support and troubleshooting, provides guidance and direction in the resolution of escalated issues and complex production, application, or system problems.</li><li>
Installs, configures, and maintains Microsoft Active Directory, Microsoft Enterprise tools, and third-party software.</li><li>
Coordinates and implement patch management, monthly Windows update deployments process to Servers and Workstations, Analyze SCCM / Intune log files, application packaging, and distribution, operating system deployment (OSD), custom reporting using SQL and creating WQL queries. Create desktop and server images utilizing technologies such as MDT.</li><li>
Create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps.</li><li>
Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.</li><li>
Ability to troubleshoot servers and infrastructure equipment, assess networking requirements and provide solutions, and make accurate and independent decisions under pressure.</li><li>
Performs other duties and assignments as required.</li></ul>
Qualifications:
<ul><li>Qualifications:</li><li>
Security Clearance:<ul><li>
Requires an active Secret Clearance</li></ul></li><li>
Education / Certifications: One-year related experience can be substituted for one year of education if the degree is required.
<ul><li>Bachelor&rsquo;s Degree or equivalent experience preferably in Computer Science or MIS, IS, Engineering or related field.</li><li>
This position requires candidates to adhere to DoD 8570.01-M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline Environment (BE) certifications cannot also be used as a Computing Environment (CE).</li><li>
The authorized certifications for this job title are listed as follows:</li></ul></li><li>
BASELINE:<ul><li>
Cisco: CCNP: Certified Network Professional - Security</li><li>
CompTIA: CASP+ ce: Advanced Security Practitioner</li><li>
CompTIA: SecurityX ce</li><li>
GIAC: GCED: Certified Enterprise Defender</li><li>
GIAC: GCIH: Certified Incident Handler</li><li>
ISACA: CISA: Certified Information Systems Auditor</li><li>
ISC2: CCSP: Certified Cloud Security Professional</li><li>
ISC2: CISSP (or Associate): Certified Information Systems Security Professional</li></ul></li><li>
COMPUTING ENVIRONMENT (CE):<ul><li>
Microsoft: 365 Certified: Enterprise Administrator Expert</li><li>
Microsoft: Certified: Azure Database Administrator Associate</li><li>
Microsoft: Certified: Azure Security Engineer Associate</li><li>
Microsoft: Certified: Azure Solutions Architect Expert</li><li>
Microsoft: MCSE: Core Infrastructure</li></ul></li><li>
Experience: One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree in a Software Engineering or Business Information Systems discipline for three years general experience.<ul><li>
Minimum of 5 years of experience (10 preferred) in demonstrating the ability and aptitudes, required to perform technical, managerial, or analytical work and coordination involving management of Enterprise level information systems.</li><li>
Platforms including a combination of the following:
<ul><li>Microsoft Active Directory</li><li>
Azure Active Directory (Entra ID)</li><li>
MECM (SCCM)</li><li>
Intune</li><li>
WSUS</li><li>
SQL</li><li>
MIM/FIM</li><li>
ADFS</li><li>
DNS</li><li>
PKI</li><li>
Azure Virtual Desktop in a Wide Area Network.</li></ul></li><li>
Experience with a customer service-oriented company</li></ul></li><li>
Skills &amp; Technology Used:
<ul><li>Ability to troubleshoot servers and infrastructure equipment, assess networking requirements and provide solutions, and make accurate and independent decisions under pressure.</li><li>
Excellent organizational, interpersonal, written, and verbal communication skills.</li><li>
Ability to perform comfortably in a fast-paced, deadline-oriented work environment and to successfully execute many complex tasks simultaneously.</li><li>
Ability to Install, configure, and maintain Microsoft Active Directory, Microsoft Enterprise tools, and third-party software utilities for hardware systems within operational guidelines.
</li><li>Active Directory, Azure Active Directory (Entra ID) and Windows Enterprise environment.</li><li>
System Center Configuration Manager.</li><li>
Ability to analyze SCCM / Intune log files, application packaging, and distribution, operating system deployment (OSD).</li><li>
MS Active Directory Domain Services.</li><li>
MS Active Directory Certificate Services (AD CS).</li><li>
Ability to create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps.</li></ul></li></ul><h4 class="jobSectionHeader">
At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.</h4></div>

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 
 
 The company is founder-led, profitable, and growing
 
 
 
 Product Marketing Manager
 
 
 
 
 Location:
 
 EMEA - Remote
 
 
 At Canonical, the product marketing team is not just marketing products&mdash;we're building the best Go-To-Market (GTM) engine in the open source world. Our mission is to take the power of open source innovation and bring it to businesses everywhere, from the data center to the edge. We're growing fast and looking for a Product Marketing Manager (PMM) to join our team&mdash;someone who loves technology, thrives in fast-paced environments, and wants to make a global impact.
 
 
 This is a hands-on, multi-disciplinary, and dynamic position, requiring close collaboration with the Product, engineering, content, Sales, and other Marketing teams. The ideal candidate is passionate about technology, technology marketing, and the use of technology in marketing. They prefer to work in an environment that emphasises ownership of GTM campaigns, collaboration, learning, curiosity, and a drive to always improve oneself / the team / the organisation. They love solving problems, getting hands-on, experimenting, measuring, and using automation to make daily life easier.
 
 
 
 Why You'll Love This Role
 
 
 
 You'll own the GTM strategy for key products, shaping messaging and positioning that speaks to developers and enterprise buyers alike.
 
 
 You'll collaborate cross-functionally with product management, sales, regional marketing, content, and partner marketing teams to bring campaigns to life.
 
 
 You'll get creative, crafting compelling advertising, launch plans, and campaigns that make our products stand out in a competitive landscape.
 
 
 You'll measure impact, using data to refine messaging, optimize marketing funnels, and drive customer engagement.
 
 
 You'll be part of a truly global team, working with colleagues in over 85 countries in a fully remote, high-performance environment.
 
 
 
 As a product marketing manager, you will:
 
 
 
 <ul>
 <li>
 Develop and execute go-to-market (GTM) strategies for a range of products.
 </li>
 <li>
 Lead messaging and positioning efforts ensuring our products stand out in a competitive market.
 </li>
 <li>
 Lead content planning with product managers &mdash;from website copy to whitepapers, blogs, and sales enablement materials.
 </li>
 <li>
 Collaborate on marketing campaigns, partnering with regional marketing teams to execute integrated campaigns that drive pipeline growth.
 </li>
 <li>
 Launch new products and features, leading cross-functional teams to drive awareness and adoption.
 </li>
 <li>
 Run competitive analysis, staying ahead of market trends and evolving our positioning accordingly.
 </li>
 <li>
 Support the customer success team on driving customer engagement and growth, working on strategies to upsell and cross-sell across our customer base.
 </li>
 <li>
 Plan and execute global events, live webinars, and community meetups that align with our GTM priorities.
 
 
 </li>
 </ul>
 
 What we are looking for in you
 
 
 
 <ul>
 <li>
 A passion for technology and open source&mdash;you get excited about innovation, software, and community-driven development.
 </li>
 <li>
 Strong storytelling skills&mdash;you know how to craft messaging that resonates with both technical and business audiences.
 </li>
 <li>
 Growth mindset&mdash;someone who thrives on experimentation, learning, and continuous improvement.
 </li>
 <li>
 Excellent communication skills, both written and verbal.
 
 
 </li>
 </ul>
 
 Nice-to-have skills
 
 
 
 <ul>
 <li>
 Data-driven mindset, using insights to refine strategies and improve performance.
 </li>
 <li>
 Experience in product marketing for enterprise software, cloud, DevOps, or open-source solutions.
 </li>
 <li>
 Experience with demand generation, understanding how to translate GTM strategies into pipeline growth.
 </li>
 <li>
 Comfort working cross-functionally with product, sales, partners, and marketing teams.
 
 
 </li>
 </ul>
 
 What we offer you
 
 
 
 Your base pay will depend on various factors including your geographical location, level of experience, knowledge and skills. In addition to the benefits above, certain roles are also eligible for additional benefits and rewards including annual bonuses and sales incentives based on revenue or utilisation. Our compensation philosophy is to ensure equity right across our global workforce.
 
 
 In addition to a competitive base pay, we provide all team members with additional benefits, which reflect our values and ideals. Please note that additional benefits may apply depending on the work location and, for more information on these, please ask your Talent Partner.
 
 
 <ul>
 <li>
 Fully remote working environment - we've been working remotely since 2004!
 </li>
 <li>
 Personal learning and development budget of 2,000USD per annum
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Parental Leave
 </li>
 <li>
 Employee Assistance Programme
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues at 'sprints'
 </li>
 <li>
 Priority Pass for travel and travel upgrades for long haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.
 
 
 Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.
 
 
 
 Canonical is an equal opportunity employer
 
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>

Product Marketing Manager

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