client relationship manager Jobs in New York

client relationship manager

event marketing, operations & client success manager Jobs in New York

event marketing, operations & client success manager

enterprise customer success manager

Scrunch AI

<div><h1 class="jobSectionHeader">About Scrunch</h1>
Scrunch, a venture-backed startup, is on a mission to bring brands to an AI-first future&mdash;where people increasingly rely on LLMs to discover, understand, and act on information that matters to them.
As AI search and conversational agents replace traditional web search and browsing, Scrunch helps marketing teams rethink how their products and services are discovered and surfaced on AI platforms like ChatGPT, Claude, Gemini, and more&mdash;working with AI platforms, not against them. This shift represents the biggest change to marketing since the dawn of the internet.
With $26M in backing from Mayfield Fund, Decibel, Homebrew, GTM Capital, and leading Silicon Valley founders and operators, Scrunch has scaled rapidly since commercial launch. Today, more than 500 paying brands&mdash;including Fortune 500 companies like Lenovo, category-defining brands like Skims, and breakout startups like Clerk&mdash;use the platform.<h1 class="jobSectionHeader">
About the Role</h1>
Scrunch is looking for an Enterprise Customer Success Manager with a strong background in marketing technology to help influence our clients to use and effectively adopt our platform to ensure they receive maximum value. You&rsquo;ll serve as the connective tissue between our technology and our users&mdash;ensuring clients not only succeed but become champions of our product.<h2 class="jobSectionHeader">
What You&rsquo;ll Do</h2><ul><li>
Act as the primary point of contact for a portfolio of 10-20 enterprise-level clients, helping them maximize the impact of our cutting-edge generative AI search optimization software solution.</li><li>
Translate platform data into strategic recommendations tailored to each client&rsquo;s business goals and industry dynamics to drive measurable improvements in visibility and optimization.</li><li>
Guide clients through onboarding, education, and adoption journeys&mdash;ensuring high engagement, retention, and satisfaction.</li><li>
Conduct quarterly business reviews and content strategy sessions focused on optimizing content visibility, organic growth, and AI-discovery performance (ChatGPT, Perplexity, etc.).</li></ul><h2 class="jobSectionHeader">
What You&rsquo;ll Bring</h2><ul><li>
5+ years in customer success or account management with bonus points for experience at SEO and/or marketing focused SaaS companies</li><li>
Strong communication skills&mdash;you can turn technical insights into persuasive, strategic action plans for clients.</li><li>
Proven experience managing a strategic, enterprise or named accounts book of business employing strategic playbooks to drive adoption and customer satisfaction</li><li>
Experience working in early-stage startups or SaaS environments, where you&rsquo;ve helped define new processes and customer success strategies.</li><li>
Team first oriented mindset - you collaborate effectively across product, sales, and marketing to drive customer success.</li></ul><h2 class="jobSectionHeader">
What Success Looks Like</h2><ul><li>
Proactively ensure that clients measure and achieve their desired outcome with our software solution.</li><li>
Development and maintenance of strategic account plans for every client to ensure clear alignment on their priorities and value drivers</li><li>
Onboard clients promptly to ensure they start receiving value from their investment in our platform</li><li>
Influence clients to adopt our platform and integrate it into their regular workflows leading to account expansion opportunities.</li><li>
You&rsquo;re seen as a trusted advisor and key strategic partner to both your clients and our internal teams.</li></ul>
Scrunch AI is an equal opportunity employer. We welcome people of all backgrounds, experiences, perspectives, and identities. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Compensation Range: $100K - $150K</div>

Enterprise Customer Success Manager

Kizen

<div>Senior Communications Manager, Marketing

Location: New York, NY (In-office 4x per week @NoMad NYC)
<h2 class="jobSectionHeader">
About Us</h2>

At Kizen, we build technology that makes AI actually work for people.

Our platform helps organizations automate the workflows that matter most &mdash; from helping insurance agents manage contracting and commissions, to enabling healthcare providers to deliver proactive patient care, to empowering financial institutions to classify documents and extract data automatically.

And that's just the beginning. With Kizen, developers can build new enterprise applications, while business users can customize dashboards and agents using AI, low-code, or code &mdash; all on the same platform. The possibilities are limited only by imagination.

What used to take months or years to build, configure, and connect now takes just days. Kizen combines powerful pre-built agents and use cases with an enterprise platform for automation and data connection &mdash; all built on an AI-first architecture that's easy to adopt, scale, and trust.

We're not chasing hype. We're solving real operational problems and helping the world's most complex organizations work faster, smarter, and more humanely.

Join us in transforming how industries work &mdash; one workflow, one agent, and one customer success story at a time.
<h2 class="jobSectionHeader">
About the Role</h2>

Do you love helping the world understand a brand? Help define how the world understands Kizen and how our AI can finally deliver real outcomes for enterprises.

We are looking for a hands-on Communications Manager, Marketing with a history of turning complex products into clear stories that earn attention, trust, and demand as we bring our next-gen platform to the world.

This is an opportunity of a lifetime for someone who wants to be at the heart of the AI movement to better humanity. As the Communications Manager, Marketing, you'll be working directly with our VP of Marketing to shape Kizen's narrative, launch strategy, and external voice &mdash; from press and thought leadership to product storytelling and customer proof.

In this dynamic role, you'll lead our efforts responsible for:
<div>
<ul><li>Messaging &amp; positioning: Own the core story, proof points, and talk tracks that make Kizen instantly understandable and differentiable.</li></ul>
<ul><li>Launch communications: Drive integrated communications for product releases, partnerships, and major announcements, ensuring consistency across channels.</li></ul>
<ul><li>PR &amp; thought leadership: Build Kizen's credibility with media, analysts, and the market through proactive storytelling and executive comms.</li></ul>
<ul><li>Content &amp; editorial: Create and oversee content that supports awareness and pipeline&mdash;customer stories, blogs, announcements, and sales enablement toolkits.</li></ul>
<ul><li>Social media &amp; brand voice: Own Kizen's social presence (especially LinkedIn) by shaping the editorial calendar, writing/overseeing posts, and ensuring our tone stays consistent, confident, and grounded in real product and customer outcomes.</li></ul>
</div><h2 class="jobSectionHeader">Key Responsibilities</h2>
<h3 class="jobSectionHeader">1) Own Kizen's messaging and narrative</h3>

Develop and maintain a clear messaging architecture (value prop, pillars, proof points, competitive positioning) that works for IT decision-makers and c-suite audiences.
<ul>
<li>Build messaging frameworks, FAQs, talk tracks, and pitch narratives</li>
<li>Ensure consistency across website, decks, social, PR, events, and sales materials</li>
<li>Partner with product/engineering to translate &quot;how it works&quot; into &quot;why it matters&quot;</li>
</ul><h3 class="jobSectionHeader">2) Lead external communications via digital and social media</h3>

Run communications planning for launches and major moments.
<ul>
<li>Write and coordinate press releases, launch blogs, and announcement toolkits</li>
<li>Align internal stakeholders (executives, engineering, sales) to hit timelines and approvals</li>
<li>Manage launch calendars, channel plans, and post-launch measurement</li>
<li>Own our social media channels as part of the overall brand communications strategy</li>
</ul><h3 class="jobSectionHeader">3) Drive PR, media relations, and external visibility</h3>

Build and run a consistent PR engine that increases Kizen's visibility and credibility in enterprise AI, automation, and our verticals.
<ul>
<li>Develop story angles, pitch narratives, and a proactive media calendar</li>
<li>Build relationships with reporters/editors and manage inbound press</li>
<li>Write press releases, media briefs, Q&amp;As, and spokesperson prep</li>
<li>Track coverage quality, message pull-through, sentiment, and share of voice</li>
</ul><h3 class="jobSectionHeader">4) Build executive thought leadership and credibility</h3>

Help our leaders show up with clarity and consistency, especially in the AI narrative.
<ul>
<li>Draft and edit executive LinkedIn posts, articles, and speaking abstracts</li>
<li>Create talking points for events, podcasts, webinars, and customer meetings</li>
<li>Maintain a proactive &quot;ideas pipeline&quot; tied to real customer outcomes</li>
</ul><h2 class="jobSectionHeader">Requirements</h2>
<ul><li>8+ years in communications, content marketing, PR, or brand communications (B2B required)</li>
<li>Experience positioning technical products for enterprise buyers (SaaS, AI, data, workflow, automation, devtools a plus)</li>
<li>Proven ability to translate complex concepts into crisp, credible messaging</li>
<li>Strong writing and editing skills across formats: PR, exec voice, web copy, customer stories, internal toolkits</li>
<li>Launch experience (product, partnership, funding, major announcements) with cross-functional coordination</li>
<li>Comfort working directly with executives and shaping thought leadership in their authentic voice</li>
<li>Strong project management skills: timelines, stakeholders, approvals, and parallel workstreams</li>
<li>Familiarity with PR workflows: media lists, pitching, briefing docs, and coverage measurement</li>
<li>Strong judgment and attention to detail, especially in sensitive or high-visibility moments</li>
<li>Ability to operate in a fast-paced environment and shift priorities without losing clarity</li>
<li>Collaborative working style with sales, engineering, and customer teams</li>
<li>Data-informed mindset: able to set goals and measure comms outcomes (coverage quality, engagement, pipeline influence)</li>
<li>Bonus: Experience in regulated industries (healthcare, insurance, financial services)</li>
<li>Bonus: Experience building customer proof programs (case studies, testimonials, ROI narratives)</li>
<li>Bonus: Existing relationships with key reporters, editors, and/or PR industry contacts (tech, enterprise software, AI, or relevant verticals) and a track record of leveraging that network to secure coverage and speaking opportunities.</li>
</ul><h2 class="jobSectionHeader">Why Kizen</h2>

We're a fast-growing company that values innovation, growth, and continuous improvement. By joining Kizen, you'll play a pivotal role in shaping the future of the company while enjoying a supportive, dynamic, and collaborative workplace. You'll have opportunities for professional development, impact, and career advancement.
<h2 class="jobSectionHeader">
What We Offer</h2>
<ul><li>Career Growth Opportunities</li>
<li>Engaging Work Culture</li>
<li>Top-Tier Compensation</li>
<li>Equity Package</li>
<li>Healthcare Coverage</li>
<li>Professional Development Stipends</li>
<li>PTO</li>
</ul>
Kizen is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. At Kizen, we fully comply with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals.

The base salary range for this position is $145,000- $200,000. However, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to base salary, we also offer generous equity and benefits packages.

If you're excited about creating impactful experiences and contributing to a fast-paced, people-focused team, we'd love to meet you!

OTE - $195,750 - $270,000</div>

Senior Communications Manager, Marketing

Salesforce

<div>To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Product
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn&rsquo;t a buzzword &mdash; it&rsquo;s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You&rsquo;re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Description:
Today, the global supply chain is plagued by manual, slow, and fragmented processes and data that force companies to rely heavily on email, spreadsheets and manual labor to manage complex, ever-shifting operational workflows. Agentforce for Supply Chain is reimagining the supply chain by empowering companies to collaborate and automate complex business processes on a single platform. As a Product Manager for the Super Agent, you will be instrumental in executing the vision for the AI-driven workflow engine and data platform. We are seeking a customer-obsessed team member with experience delivering enterprise products, passion for solving big problems with creative solutions, and commitment to speed and quality.
Responsibilities:
<ul><li>Feature Ownership: Own the feature lifecycle for specific components or minor feature tracks from discovery through launch and iteration.
</li><li>Technical Specification: Translate high-level strategic goals into clear, concise, and detailed Product Requirement Documents (PRDs), user stories, and technical acceptance criteria for engineering.
</li><li>Execution: Act as the voice of the customer within the development process, managing the product backlog, prioritizing sprints, and driving consistent delivery using Agile methodologies.
</li><li>Customer &amp; Market Research: Conduct detailed user interviews and quantitative analysis to deeply understand the pain points of supply chain operators and identify product opportunities.
</li><li>Cross-Functional Collaboration: Partner directly with Engineering and Design (UX/UI) to ensure technical feasibility and deliver intuitive, enterprise-grade user experiences. 
 
</li></ul>Must Have Skills:
<ul><li>A related technical degree required
</li><li>1-3 years of product management experience in enterprise SaaS environments.
</li><li>Excellent spoken and written communication with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences.
</li><li>Proven ability to collaborate with virtual and global cross-functional teams and work closely with engineering, design, and customer success.
</li><li>Rigor and consistency in managing product backlogs and executing delivery. 
 
</li></ul>Nice to Have Skills:
<ul><li>Exposure to the supply chain, logistics, or manufacturing industry.
</li><li>Familiarity with enterprise SaaS challenges such as complex permission models, integration technologies, and large-scale data governance.
</li><li>Familiarity with the Salesforce platform ecosystem (e.g., APIs, platform services).
</li></ul>Unleash Your Potential
When you join Salesforce, you&rsquo;ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we&rsquo;ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future &mdash; but to redefine what&rsquo;s possible &mdash; for yourself, for AI, and the world.
Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that&rsquo;s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications &ndash; without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.&amp;#xa;&amp;#xa;The typical base salary range for this position is $157,600 - $216,700 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $172,000 - $236,000 annually.&amp;#xa;&amp;#xa;The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.</div>

Product Manager, Agentforce for Supply Chain, Super Agent

American Express

<div>At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
As a part of the Enterprise Digital Center of Excellence (CoE), you will be responsible for developing world class digital products, capabilities and marketing programs that support our global markets and help drive business growth. 
 
As the Manager of Enterprise Agentic Search, you will play a key role in operationalizing and advancing American Express&rsquo;s enterprise-wide strategy for the next generation of Search. Reporting to the Director of Enterprise Agentic Search, you will help drive the evolution of our approach to discoverability, performance, and customer engagement across AI-driven, agentic, and traditional search ecosystems.<h2 class="jobSectionHeader">
Why This Role Matters</h2>
The Manager, Enterprise Agentic Search, plays a pivotal role in shaping how customers discover, understand, and interact with the American Express brand in an AI-first landscape. This role turns strategy into reality&mdash;building the foundations, frameworks, and tooling that empower teams around the world to succeed in next-generation Search.<h2 class="jobSectionHeader">
Key Responsibilities</h2><ul><li> Support the Director in implementing the enterprise Search strategy across marketing and servicing ecosystems.</li></ul><ul><li> Translate enterprise-level priorities into actionable workstreams, frameworks, and toolkits for global teams. Lead planning, coordination, and tracking of multi-workstream program.</li></ul><ul><li> Manage day-to-day execution of initiatives, ensuring alignment with enterprise Search goals.</li></ul><ul><li> Establish program governance, documentation, timelines, and cross-functional workflows.</li></ul><ul><li> Drive operational rigor through standardized processes, reporting, and cadence management.</li></ul><ul><li> Manage dependencies, risks, and stakeholder communication to ensure successful execution.</li></ul><ul><li> Collaborate with partners across Marketing, Product, Technology, Data Science, and Servicing to ensure cohesive execution of Search initiatives.</li></ul><ul><li> Monitor developments in AI-driven discovery, conversational agents, multimodal search, and emerging answer engines.</li></ul><ul><li> Conduct assessments and provide recommendations on how evolving search behaviors impact Amex marketing and servicing journeys.</li></ul><ul><li> Support the creation of scalable playbooks and guidance for AEO, agentic search optimization, and next-generation discoverability.</li></ul><ul><li> Help develop and maintain enterprise governance standards for Search, including content, metadata, data stewardship, and ethical AI usage.</li></ul><ul><li> Drive adoption of best practices, knowledge-sharing, and pilots across markets and business units through documentation, training, and cross-functional workshops.</li></ul><ul><li> Assist in evaluating and deploying search enablement platforms, insights, and experimentation tools.</li></ul><ul><li> Produce presentations and dashboards that measure progress, identify gaps, and elevate enterprise-level insights to leadership.</li></ul><ul><li> Support relationship management with key external partners (e.g., Google, Microsoft, OpenAI, Perplexity).</li></ul><h2 class="jobSectionHeader">
Qualifications</h2><ul><li> 4&ndash;6+ years of experience in SEO, SEM, digital marketing, or related domains.</li></ul><ul><li> Excellent Program Management and/or Project Management Skills</li></ul><ul><li> Understanding of modern search transformation&mdash;including AI-driven search, conversational agents, and multimodal discovery&mdash;strongly preferred.</li></ul><ul><li> Experience working in cross-functional environments with marketing, product, analytics, and/or technology teams.</li></ul><ul><li> Demonstrated ability to translate technical or emerging concepts into practical, scalable frameworks.</li></ul><ul><li> Strong communication, collaboration, and presentation skills.</li></ul><ul><li> Comfort working in fast-paced, ambiguous environments with evolving technologies.</li></ul><ul><li> Passion for innovation and the intersection of AI, search, and customer experience.</li></ul>

Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we&rsquo;ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>
Competitive base salaries</li><li>
Bonus incentives</li><li>
6% Company Match on retirement savings plan</li><li>
Free financial coaching and financial well-being support</li><li>
Comprehensive medical, dental, vision, life insurance, and disability benefits</li><li>
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need</li><li>
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy</li><li>
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)</li><li>
Free and confidential counseling support through our Healthy Minds program</li><li>
Career development and training opportunities</li></ul>
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the &ldquo;Know Your Rights&rdquo; poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions</div>

Manager- Enterprise Agentic Search

<div>At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. 
 
As a part of the Enterprise Digital Center of Excellence (CoE), you will be responsible for developing world class digital products, capabilities and marketing programs that support our global markets and help drive business growth.
The Director of Enterprise Agentic Search will lead the enterprise-wide strategy to evolve and future-proof American Express&rsquo;s approach to Search across marketing and servicing ecosystems. This role will define how the enterprise adapts to the rapidly shifting Search landscape, including the rise of AI-driven and agentic experiences, ensuring Amex remains at the forefront of discoverability, performance, and customer engagement. 
 
The ideal candidate will bring a deep understanding of the modern search environment &mdash; spanning Answer Engine Optimization (AEO), SEO, and Paid Search &mdash; and will orchestrate the tools, governance, and partnerships required to thrive in this new era. This individual will serve as the connective tissue across global markets, business units, and external partners (including Google, OpenAI, Perplexity, and others) to develop scalable, compliant, and future-ready search solutions.
Key Responsibilities<ul><li>
Develop and deliver the enterprise-level Search strategy, ensuring Amex is positioned to succeed across evolving AI, agentic, and traditional search ecosystems.</li><li>
Lead a multi-workstream, enterprise-driven approach to Search that spans Technical AEO, Content Evolution, Governance &amp; Best Practices, and Organizational Tooling/Processes/Training.</li><li>
Partner with Marketing, Product, Technology, Data Science, and Servicing teams to drive a cohesive approach to both marketing and servicing search applications.</li><li>
Stay ahead of emerging trends in search, including AI-driven discovery, conversational search, and generative answer engines. Translate external market shifts into internal opportunities and roadmaps.</li><li>
Establish relationships with global search and AI ecosystem partners (Google, OpenAI, Perplexity, etc.) to assess opportunities, negotiate engagements, and ensure enterprise readiness.</li><li>
Establish frameworks for governance, data stewardship, and ethical AI usage in search optimization and paid channels, in partnership with GCO and Data Governance teams.</li><li>
Oversee the identification, evaluation, and deployment of search enablement tools, analytics, and platforms that empower global teams.</li><li>
Deliver enterprise-level insights and progress reporting to senior leadership.</li><li>
Represent Amex externally in forums, conferences, and partner discussions to establish the company as a leader in the next generation of enterprise search.</li></ul>
Qualifications<ul><li>
7+ years of experience in Search (SEO/SEM) or Digital Marketing,</li><li>
AI/Tech-Driven Search Strategy experience preferred</li><li>
Strong grasp of search ecosystem transformation, including AI-driven search, conversational agents, and multimodal discovery platforms.</li><li>
Proven success in program management across complex, multi-stakeholder environments.</li><li>
Experience managing vendor and partner relationships with global technology platforms (e.g., Google, Microsoft, OpenAI).</li><li>
Ability to translate technical and emerging search capabilities into business impact and enterprise readiness.</li><li>
Exceptional collaboration and influencing skills across marketing, technology, and analytics organizations.</li><li>
Demonstrated ability to drive governance frameworks and best-practice adoption across diverse markets and business lines.</li><li>
Strong analytical, problem-solving, and communication skills.</li><li>
Passion for innovation and the evolving intersection of AI, search, and customer experience.</li></ul>
Why This Role Matters
This is a critical enterprise leadership role at the frontier of Search transformation. The Director, Enterprise Agentic Search, will help American Express define how customers discover and interact with the brand in an AI-first world&mdash;driving meaningful business impact while setting the global standard for responsible, effective, and future-ready Search excellence. 


Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we&rsquo;ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>
Competitive base salaries</li><li>
Bonus incentives</li><li>
6% Company Match on retirement savings plan</li><li>
Free financial coaching and financial well-being support</li><li>
Comprehensive medical, dental, vision, life insurance, and disability benefits</li><li>
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need</li><li>
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy</li><li>
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)</li><li>
Free and confidential counseling support through our Healthy Minds program</li><li>
Career development and training opportunities</li></ul>
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the &ldquo;Know Your Rights&rdquo; poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster 
 
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.</div>

Director - Enterprise Agentic Search

Wonder

<div>About Grubhub
At Grubhub, we champion restaurants from coast to coast. Restaurants sit at the heart of communities. It&rsquo;s our mission to strengthen their roots, deepen their connections, and increase the positive impact they have on people and society.
Grubhub, part of Wonder, delivers the best local, authentic cuisine right to diners&rsquo; doors&mdash;and new customers and billions in revenue to local businesses. Featuring over 375,000 merchants in over 4,000 cities nationwide, our innovative technology, user-friendly platforms, and streamlined delivery capabilities have made us an industry leader in the world of online food ordering.
Since we opened our doors in 2004, Grubhub has been opening doors all across the country. Bakery doors in Hyde Park, jibarito joint doors in Queens, and doors of opportunity all across the country. Join our team and help us open more.
About The Opportunity
The Senior Manager, Enterprise Growth Marketing will play a pivotal role in transforming how Grubhub partners with top enterprise brands to drive measurable business impact. Reporting into the Associate Director, Merchant Growth, this leader will shape and operationalize how Grubhub engages, plans, and activates with enterprise partners, ensuring every effort ladders up to key company priorities. This individual will be both internally and externally facing &mdash; serving as the strategic hub across Marketing, Merchant Network, and Product, ensuring that enterprise brand activations are data-informed, impactful, and aligned with Grubhub&rsquo;s ambitious national growth goals. They will also serve as a trusted client-facing partner with strong executive presence and sales/account management acumen, presenting directly to VP- and CMO-level marketing leaders at top national brands.
The Impact You Will Make
<ul><li>Strategic Partner Planning: Develop and oversee strategic growth plans for Grubhub&rsquo;s top enterprise partners that align with business priorities and revenue goals.</li><li>
Executive-Level Relationship Management: Build and maintain trusted relationships with senior marketing stakeholders (VP and CMO level); represent Grubhub in joint planning sessions, business reviews, and co-marketing discussions.</li><li>
Co-Marketing Strategy: Lead go-to-market planning for select enterprise activations &mdash; including exclusives, new menu launches, seasonal promotions, and loyalty initiatives &mdash; across owned, earned, and paid channels.</li><li>
Merchant-Funded Growth: Build frameworks for merchant-funded marketing and ensure consistent ROI tracking, reporting, and insights to scale what works.</li><li>
Cross-Functional Leadership: Partner closely with Brand Marketing, Product Marketing, and Enterprise Partner Management to align priorities and ensure cohesive execution.</li><li>
Framework Development: Create repeatable processes and playbooks that bring consistency, discipline, and scalability to how we activate with our largest partners.</li><li>
Insights &amp; Performance: Translate performance data into actionable insights and best practices that inform future campaigns and drive accountability.</li><li>
Public Speaking &amp; Presentation: Confidently represent Grubhub in executive-level meetings and presentations; communicate vision, performance, and opportunities with polish and persuasion.</li></ul> 
What You Bring to the Table
<ul><li>8-10 years of experience in marketing, partnerships, or go-to-market strategy, ideally within e-commerce, delivery, or marketplace environments.</li><li>
Strong background in sales or account management, with proven ability to influence and drive outcomes through collaboration and storytelling.</li><li>
Experience presenting to and engaging with executive-level marketing leaders (VP/CMO) at enterprise brands.</li><li>
Proven success building and scaling enterprise co-marketing programs that deliver measurable growth.</li><li>
Strategic thinker with strong program management skills and a bias for turning ideas into action.</li><li>
Comfortable navigating ambiguity and influencing cross-functional stakeholders at all levels.</li><li>
Data-informed and highly collaborative, with strong communication, storytelling, and presentation skills.</li></ul>
Our hybrid model requires 3 days a week in the office. That said, many team members choose to come in more often to take advantage of in-person collaboration and connection. You're welcome&mdash;and encouraged&mdash;to be in the office up to 5 days a week if it works for you.
#LI-Hybrid
New York: $149,000 per year.
Chicago: $135,000 per year.
Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.
Benefits
We offer a competitive salary package including equity and 401K. Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.
A Final Note
At Wonder, we believe that in order to build the best team, we must hire using an objective lens. We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability, please let your recruiter know how we can make your interview process work best for you.
We look forward to hearing from you! We'll contact you via email or text to schedule interviews and share information about your candidacy.</div>

Senior Manager, Enterprise Growth Marketing

Shade Inc.

<div>
 
 
 Description
 
 
 
 Shade is looking for a
 
 Founding Account Manager
 
 to own and grow our customer relationships from onboarding through renewal and expansion. This role is ideal for someone who thrives at the intersection of customer success, revenue, and strategy and who loves working directly with creative teams.
 
 
 
 
 
 As one of the first customer facing hires, you&rsquo;ll help define how Shade partners with customers long-term. You&rsquo;ll manage a growing book of business, ensure customers are realizing real value from Shade, identify expansion opportunities, and help build the processes that will scale with the company. This is a highly visible, high impact role that works closely with leadership, product, and marketing.
 
 
 
 
 
 
 Shade's Mission
 
 
 
 Creative teams struggle every day to manage massive media libraries, terabytes and petabytes of images, video, audio, and 3D assets that are hard to transfer, search, preview, and collaborate on.
 
 
 Shade exists to change that.
 
 
 
 
 
 We&rsquo;ve built a cloud platform that feels like a hard drive, paired with a production assistant that helps teams index, search, and work faster. Our mission is to supercharge creativity by removing the friction from managing large scale media.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Own a book of business from onboarding through renewal, with a focus on retention, expansion, and long-term customer success
 </li>
 <li>
 Serve as the primary point of contact for customers, running onboarding sessions, monthly/quarterly check-ins, and on-site visits when needed
 </li>
 <li>
 Deeply understand customer workflows and goals, ensuring Shade is delivering clear and measurable value
 </li>
 <li>
 Identify upsell, cross-sell, and expansion opportunities in partnership with the CEO and sales team
 </li>
 <li>
 Act as the voice of the customer internally, providing feedback and recommendations on product roadmap, marketing, compliance, and timelines
 </li>
 <li>
 Build and maintain customer-facing documentation, playbooks, and internal processes
 </li>
 <li>
 Help define and improve account management processes, health metrics, renewal workflows, and revenue forecasting
 </li>
 <li>
 Collaborate closely with product, engineering, and marketing to put customer needs first
 </li>
 <li>
 Support events, tradeshows, and customer meetings as Shade continues to grow its presence in the creative industry
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 3+ years of experience in Account Management, Customer Success, or post-sales roles (experience with project manager/productivity or creative software is a plus)
 </li>
 <li>
 Comfortable working in an early-stage environment and helping build processes from the ground up
 </li>
 <li>
 Strong ability to manage relationships, drive renewals, and uncover expansion opportunities
 </li>
 <li>
 Willing to be hands on, from onboarding calls to flying out for customer meetings
 </li>
 <li>
 Creative thinker with excellent communication and problem-solving skills
 </li>
 <li>
 Highly organized, proactive, and able to manage multiple accounts effectively
 </li>
 <li>
 Deeply customer centric, prioritizes long-term customer success over short-term gains
 </li>
 </ul>
 
 
 
 
 
 How We Work
 
 
 
 We move fast, stay flexible, and are always exploring new technologies and ideas to improve how we build and operate. Everyone at Shade has real ownership, real impact, and a voice in shaping the company.
 
 
 
 
 
 
 Compensation + Benefits
 
 
 
 
 When we hire we like to keep those hires. Because of this we offer benefits on top of salary + equity
 
 
 <ul>
 <li>
 Base and variable compensation
 </li>
 <li>
 Uncapped OTE of $200K&ndash;$260K
 </li>
 <li>
 Meaningful equity as an early, founding hire
 </li>
 <li>
 Free lunch (&lt;$30)
 </li>
 <li>
 Free dinner (&lt;$30) if you stay more than 9 hours
 </li>
 <li>
 Fully covered health insurance including dental and vision (including dependents)
 </li>
 <li>
 401k with % match
 </li>
 <li>
 Unlimited PTO
 </li>
 <li>
 Lifetime gym membership
 </li>
 <li>
 Commuter benefit for subway
 </li>
 </ul>
 
 
 
 
 
 Location
 
 
 
 Hybrid (remote + in person)
 
 
 Willing to travel for customer meetings, on-sites, and industry events
 
</div>

Account Manager

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