client relationship manager

SysCom Inc

Job Title: Account Manager Company: SysCom Inc. Location: New York, NY, United States Employment Type: Full-time Salary: $20.00 - $45.00 USD per hour Job Overview SysCom, Inc. is a dynamic, privately-owned small business that provides exceptional contracting and support services to the Federal Government, Department of Defense, and commercial clients. Established in 2011, our company specialises in delivering high-quality technical and professional support, including engineering, information technology, and logistics services. We are seeking a dedicated and proactive Account Manager to join our team in New York. The ideal candidate will be responsible for building and maintaining strong, long-lasting relationships with our portfolio of clients. You will serve as the primary point of contact, ensuring client satisfaction and the successful delivery of our innovative solutions in line with their needs and objectives. Responsibilities  <ul><li>Serve as the lead point of contact for all client account management matters.</li><li>Build and maintain strong, long-lasting client relationships, developing a trusted advisor partnership.</li><li>Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.</li><li>Develop a deep understanding of client needs and objectives to ensure the timely and successful delivery of our solutions.</li><li>Identify and grow opportunities within your assigned territory and collaborate with internal teams to achieve growth targets.</li><li>Manage contracts and agreements to maximise value for both the client and the company.</li><li>Forecast and track key account metrics, preparing regular reports on account status.</li><li>Liaise with cross-functional internal teams, including our engineering and IT departments, to improve the entire customer experience.</li></ul>Qualifications  <ul><li>Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, or relevant role.</li><li>Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organisation.</li><li>Solid experience with CRM software and MS Office.</li><li>Experience in delivering client-focused solutions based on customer needs.</li><li>Excellent listening, negotiation, and presentation abilities.</li><li>Strong verbal and written communication skills.</li><li>A degree in Business Administration, Sales, or a relevant field is preferred.</li><li>Experience within the federal, defence, or technology sectors would be a distinct advantage.</li></ul> Benefits SysCom is committed to fostering a supportive and rewarding work environment for our employees. We believe in investing in our team and offer:  <ul><li>A competitive salary package.</li><li>Opportunities for professional development and career progression.</li><li>A collaborative and positive company culture.</li><li>The opportunity to work on meaningful projects with high-profile government and commercial clients.</li></ul>

Account Manager

VERVE GROUP

<div><div>Who We Are
Verve has created a more efficient and privacy-focused way to buy and monetize advertising. Verve is an ecosystem of demand and supply technologies fusing data, media, and technology together to deliver results and growth to both advertisers and publishers&ndash;no matter the screen or location, no matter who, what, or where a customer is. With 30 offices across the globe and with an eye on servicing forward-thinking advertising customers, Verve's solutions are trusted by more than 90 of the United States' top 100 advertisers, 4,000 publishers globally, and the world's top demand-side platforms. Learn more at verve.com.</div> 
Verve For Advertisers is a technology company that empowers brands and agencies to connect moments of discovery and drive measurable outcomes across screens.

As part of Verve, we've unified the company's demand-side offering, bringing together the largest on-site search intent dataset outside of walled gardens, direct SDK integrations with top apps, alongside data partnerships with 3M+ websites and LLMs. Our technology captures both what consumers do and why they do it, delivering high-fidelity audiences, insights, and activation across premium omnichannel inventory.

We are looking for an Account Strategy Director to join our growing team. This person will drive the growth and retention of a defined set of high-value Priority Accounts, owning the full account strategy across the sales cycle and partnering closely with Sales, Client Service, Sight, and Strategy to deliver clear, actionable plans that move client business forward. The ideal candidate translates VFA's first-party search data and zero-party (polling) data into strategic recommendations, helping clients understand consumer behavior, identify opportunities, and unlock growth. This is a high-impact role for someone who is proactive, organized, and motivated by building senior client relationships and positioning VFA as a long-term strategic partner.

Responsibilities include
<ul>
<li>Own the strategy and growth plan for a portfolio of Priority Accounts, with a focus on retention, expansion, and long-term value</li>
<li>Lead account planning by defining client goals, identifying opportunities, and building clear, actionable plans to drive revenue</li>
<li>Partner closely with Sales to prioritize opportunities, align on strategy, and ensure a clear path to achieving client goals</li>
<li>Work with Sight and Strategy to translate first-party search and zero-party data into insights, narratives, and recommendations across the sales cycle</li>
<li>Lead the market intelligence narrative in QBRs and ongoing client conversations, bringing forward trends, insights, and clear strategic recommendations</li>
<li>Build and maintain senior-level relationships across client and agency teams</li>
<li>Identify opportunities to expand across channels, products, and data solutions within VFA</li>
<li>Drive alignment across internal teams to ensure work is prioritized and focused on the highest-impact opportunities</li>
<li>Proactively identify gaps, risks, and opportunities within accounts and take action to address them</li>
</ul>
Here are a few indicators that you're the right person 
<ul>
<li>You're a strategic thinker who knows how to connect data to real business outcomes</li>
<li>You're comfortable leading conversations with senior stakeholders and know how to push beyond surface-level insights to uncover what actually matters to the client</li>
<li>You're proactive, organized, and accountable &mdash; you don't wait for direction, and you know how to move work forward across teams</li>
<li>You're equally strong in the details and the big picture</li>
<li>You're motivated by driving measurable growth across your accounts</li>
</ul>
Requirements
<ul>
<li>4+ years of experience in digital media, programmatic advertising, or data-driven marketing</li>
<li>Strong strategic and analytical skills, with the ability to turn data into clear business recommendations</li>
<li>Experience owning or supporting high-value client relationships, including senior stakeholder engagement</li>
<li>Proven ability to drive account growth and identify new revenue opportunities</li>
<li>Strong communication and presentation skills, with confidence presenting to senior audiences</li>
<li>Ability to manage multiple stakeholders and workstreams in a fast-paced, collaborative environment</li>
<li>Deep understanding of the programmatic and digital media landscape</li>
</ul>
Some company benefits include
<ul>
<li>Competitive salary</li>
<li>Health, dental, and vision insurance, plus mental health resources</li>
<li>401(k) match and generous PTO</li>
<li>Hybrid work environment (NYC office)</li>
<li>Free lunch for onsite team members in NYC</li>
<li>Volunteer Opportunities</li>
<li>Opportunities for professional development in a high-growth ad tech company</li>
</ul>
Greater NY-area Residents: We currently have a hybrid remote work policy. All Verve For Advertisers employees living within a 90-minute (one way) commute of our NYC office are expected to be in the office three days per week.

We're open to allowing the right person to learn our industry on the job. We welcome diversity and non-traditional paths into all of our roles. We believe in hiring the right person as opposed to the right combination of keywords. 
 
Communications regarding your application will only come from @jungroup.com or @verve.com email addresses.<div>
Verve provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 
 
If you are a California resident subject to the California Consumer Privacy Act, click here to understand how Verve processes your personal information and how you can exercise your rights. 
If you are located in the EU or UK visit our privacy policy to understand how Verve processes your personal information and how you can exercise your rights.</div></div>

Account Strategy Director

<div>Industry/Sector
FS X-Sector
Specialism
Corporate and Business Strategy
Management Level
Manager
Job Description &amp; Summary
<div>The Opportunity
 
 
As a Strategy&amp; Consumer Banking &amp; Payments Consulting Manager, you will provide strategic guidance and insights to organizations, analyzing market trends and assessing business performance to develop recommendations that help clients achieve their goals. Within our Strategy Consulting practice, you will work closely with clients to identify opportunities for growth, optimize operations, and enhance overall business performance. As a Manager, you will lead teams and manage client accounts, focusing on strategic planning and mentoring junior staff. You are accountable for project success and maintaining standards, motivating and inspiring others to deliver quality. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way.
 
 
In this role, you will analyze client needs, provide consulting services across different strategic areas, and offer guidance and support to help clients develop and implement effective strategies that align with their business objectives and drive growth. You will embrace technology and innovation to enhance your delivery and encourage others to do the same, playing an important role in identifying opportunities that contribute to the success of our firm.
 
 
Responsibilities
 
 
<ul><li>Analyzing market trends and assessing business performance to develop strategic recommendations
</li><li>Collaborating with clients to identify growth opportunities and optimize operations
</li><li>Leading teams in the development and implementation of business strategies that align with client objectives
</li><li>Utilizing analytical thinking and business analysis skills to drive strategic solutions
</li><li>Conducting competitive analysis and market research to inform client strategies
</li><li>Guiding teams in strategic planning and execution of business transformation initiatives
</li><li>Providing coaching and feedback to team members to enhance performance and development
</li><li>Building and maintaining relationships with stakeholders to support strategic initiatives
</li><li>Embracing technology and innovation to enhance service delivery and client outcomes
</li><li>Addressing conflicts and engaging in challenging conversations with clients and team members
</li></ul> 
What You Must Have
 
 
<ul><li>At least a Bachelor's degree
</li><li>A t least 5 years experience in professional services or consulting roles that include strategy consulting experience
</li></ul> 
What Sets You Apart
 
 
<ul><li>Demonstrating analytical thinking and business process improvement
</li><li>Utilizing strategic management and strategic planning skills
</li><li>Excelling in business strategy and business transformation
</li><li>Conducting competitive analysis and market research
</li><li>Developing customer experience (CX) strategy and customer insight
</li><li>Embracing change and fostering inclusion
</li><li>Building relationships and managing stakeholder analysis
</li></ul></div>Travel Requirements
Up to 80%
Job Posting End Date
The salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance
As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
Learn more about how we work: https://pwc.to/how-we-work
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.</div>

Strategy& Consumer Banking & Payments Consulting Manager

Talentoma

<div>
 
 Job Title: Remote Client Support Representative
 
 
 
 
 
 
 Monthly Pay:
 
 $5,200 &ndash; $6,700
 
 
 
 
 
 
 Summary:
 
 
 
 The Remote Client Support Representative provides professional support to clients by resolving questions, managing requests, and ensuring a positive customer experience. This position is ideal for individuals who enjoy relationship building and customer service.
 
 
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Assist clients via phone, email, and chat.
 </li>
 <li>
 Resolve client inquiries and service concerns.
 </li>
 <li>
 Maintain accurate client records and documentation.
 </li>
 <li>
 Follow up on requests and account updates.
 </li>
 <li>
 Coordinate with internal teams to address client needs.
 </li>
 <li>
 Deliver exceptional client experiences.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Customer service, client support, or account support experience preferred.
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Excellent problem-solving abilities.
 </li>
 <li>
 Comfortable using CRM systems.
 </li>
 <li>
 Dedicated home office setup.
 </li>
 </ul>
 
 
 
 
 
 Perks &amp; Benefits:
 
 
 <ul>
 <li>
 Monthly pay: $5,200&ndash;$6,700
 </li>
 <li>
 Work-from-home flexibility
 </li>
 <li>
 Paid training program
 </li>
 <li>
 Professional development opportunities
 </li>
 <li>
 Career advancement pathways
 </li>
 </ul>
</div>

Remote Client Support Representative

Barclays

<div><div>Date live: 06/23/2026
 Business Area: International Corporate Banking
 Area of Expertise: Relationship Management
 Contract: Permanent
 Reference Code: JR-0000105867
 Salary / Rate $ 75,000.00 - $ 125,000.00</div></div>
 <div>Join Barclays as a Banks &amp; Affiliates Financial Institutions Group, Analyst, where you will support the coverage, origination, and execution of transactions involving banks, non-bank financial institutions, and affiliated entities. Your role focuses on financial evaluation, client support, and strategic advisory across a broad range of financial institutions. You will also guide and develop relationships with clients, ensuring high-quality service and identifying opportunities to deepen engagement. Provide banking solutions to HR and corporate clients, including support for payroll, employee banking, and related financial services. Assess and manage financial and operational risks, ensuring compliance with internal policies and regulatory requirements. Conduct evaluation of payment flows and transactions, identifying trends, inefficiencies, and opportunities for optimization.
To be successful as a Banks &amp; Affiliates Financial Institutions Group, Analyst, you should have experience with:
<ul><li>Advanced proficiency in Microsoft Excel, including highly detailed formulas, pivot tables
</li><li>Excellent presentation skills
</li><li>Project management skills, with experience coordinating tasks, meeting deadlines, and delivering results in fast-paced environments
</li><li>Knowledge of Anti-Money Laundering (AML) and Economic Crime frameworks, including monitoring, risk assessment, and compliance procedures
</li></ul>Some other highly valued skills may include:
<ul><li>Excellent interpersonal and verbal communication skills, with the ability to engage effectively across diverse audiences
</li><li>Demonstrated interest in relationship management, building and maintaining connections with stakeholders at multiple levels
</li><li>Effective problem-solving abilities
</li></ul>You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills.
This role is located in New, NY.
This role is regulated by FINRA.
Minimum Salary: $75,000
Maximum Salary: $125,000
The minimum and maximum salary/rate information above include only base salary or base hourly rate. It does not include any other type of compensation or benefits that may be available.
Purpose of the role
To establish and nurture profitable partnerships with both corporate and individual clients. It's the bridge between the bank's offerings and clients' needs, ensuring mutual benefit and long-term success.
Accountabilities
<ul><li>Management of client relationships to identify the clients financial goals, challenges, and risk tolerance to support the analysis of data obtained from various sources, including the investment portfolio and cash flow, to identify trends, insights, areas for improvement and additional services to support client needs.</li>
<li>Research and understanding of the client's industry trends, regulatory landscape, and competitive environment to inform strategic recommendations.</li>
<li>Design of customised solutions that address the client's specific needs and objectives, incorporating a range of products and services from the bank's portfolio.</li>
<li>Communication of the value proposition of proposed solutions, justification of recommendations, and negotiation of terms that are beneficial for both the client and the bank.</li>
<li>Provision of guidance to clients to support their financial decisions, offering expert investment advice, risk management and wealth management strategies support, and updates on market trends to ensure a positive and continuous relationship.</li>
<li>Assessment of financial, legal, and operational risks associated with client relationships, and implementation of measures to minimise potential losses.</li>
<li>Documentation of all client interactions, transactions, and agreements to ensure transparency and auditability, and communicate findings effectively to support product development, service offerings, and the overall bank strategy.</li>
<li>Monitoring of client satisfaction, revenue generated, and other relevant metrics to evaluate the effectiveness of relationship management efforts.</li>
</ul>Analyst Expectations
<ul><li>To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.</li>
<li>Requires in-depth technical knowledge and experience in their assigned area of expertise</li>
<li>Thorough understanding of the underlying principles and concepts within the area of expertise</li>
<li>They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.</li>
<li>If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L &ndash; Listen and be authentic, E &ndash; Energise and inspire, A &ndash; Align across the enterprise, D &ndash; Develop others.</li>
<li>OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.</li>
<li>Will have an impact on the work of related teams within the area.</li>
<li>Partner with other functions and business areas.</li>
<li>Takes responsibility for end results of a team&rsquo;s operational processing and activities.</li>
<li>Escalate breaches of policies / procedure appropriately.</li>
<li>Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.</li>
<li>Advise and influence decision making within own area of expertise.</li>
<li>Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.</li>
<li>Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.</li>
<li>Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.</li>
<li>Make evaluative judgements based on the analysis of factual information, paying attention to detail.</li>
<li>Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.</li>
<li>Guide and persuade team members and communicate complex / sensitive information.</li>
<li>Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.</li>
</ul>All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship &ndash; our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset &ndash; to Empower, Challenge and Drive &ndash; the operating manual for how we behave.</div>

Banks & Affiliates Financial Institutions Group, Analyst

Highsnobiety

<div>We are looking for a quality-driven Account Director to join Highsnobiety+, our creative agency, leading client services across multiple integrated accounts.
Account Directors sit at the center of client partnership and delivery. You will take sold-in ideas through execution across strategy, creative, content production, media, experiential, talent partnerships, editorial initiatives, and production, ensuring teams are aligned and the work is delivered on time, within scope, and within budget.
You will build trusted senior client relationships, manage account health and commercial delivery, and partner closely with Brand Partnerships to identify renewals, account growth, and expanded scope opportunities. You will do this by staying close to cultural trends, audience insights, and each client&rsquo;s business priorities.
Successful candidates will be resourceful self-starters who say &lsquo;yes&rsquo; to developing new skills, are emotionally intelligent with exceptional interpersonal skills, a proven track record of senior client relationship management and experience in strategic leadership, at least 8 years of work experience with some experience in a management role, and a keen eye for detail.
YOUR MISSION:<ul><li>
Own the full lifecycle of client partnerships and agency programs, ensuring work is strategically aligned, delivered on time, within scope, and within budget.</li><li>
Lead integrated campaigns and programs across strategy, creative, branded editorial/content, content production, media, experiential, talent partnerships, brand collaborations, and external production partners.</li><li>
Act as the senior day-to-day client lead, translating business objectives into clear recommendations, strong programs, and measurable outcomes.</li><li>
Build and nurture healthy senior client relationships, guiding stakeholder decision-making and maintaining trust across complex partnerships.</li><li>
Own account financial performance, including scope oversight, budget management, forecasting, profitability, out-of-pocket expenses, overages, and overall account health.</li><li>
Brief, guide, and align internal teams across creative, production, sales, editorial, global Client Services, Brand Partnerships, and external partners.</li><li>
Balance client expectations with team capacity, protecting internal resources while ensuring successful delivery.</li><li>
Anticipate client or delivery risks, escalate appropriately, and protect both the client relationship and the quality of the work.</li><li>
Support client retention, renewals, account growth, expanded scopes, and new business through strategic input, scoping, proposals, and client pitches when required.</li><li>
Champion agency processes, governance, and workflow improvements across accounts and departments.</li><li>
Guide, motivate, and hold internal teams accountable for delivering high-quality work and strong client experiences.</li><li>
Lead, mentor, and support direct reports, Account Managers, and cross-functional partners when assigned, providing clear direction, feedback, and development input.</li><li>
Stay informed on client industries, competitive landscapes, cultural trends, and emerging opportunities, bringing proactive recommendations to clients and internal stakeholders.</li><li>
Travel within the US and occasionally globally for client meetings, productions, and business development opportunities.</li></ul>
YOUR SKILLS:<ul><li>
6 - 8 years of client services, account management, or integrated culture led program experience within a creative agency, media agency, publisher, or brand-side environment.</li><li>
Experience owning post-sale delivery for integrated brand campaigns across at least three of the following: branded editorial/content, social-first content production, paid or organic media, experiential activations, talent/creator partnerships, brand collaborations, or external production partners.</li><li>
Proven ability to manage senior client relationships, complex accounts, and multiple workstreams at once.</li><li>
Experience managing scopes, budgets, forecasting, profitability, overages, timelines, and account health.</li><li>
Working knowledge of digital advertising, branded content, social-first content, and creative production processes.</li><li>
Ability to manage multiple stakeholders, projects, timelines, and priorities in a high-volume, fast-paced environment.</li><li>
Clear understanding of fashion, lifestyle, media, marketing, consumer behavior, and brand storytelling.</li><li>
Comfortable operating in a lean environment where priorities shift and team support may vary by project.</li><li>
Able to build trust across senior clients, Account Managers, and internal teams while staying steady under pressure.</li><li>
Clear communicator who can simplify complex information, align stakeholders, flag risks early, and keep work moving.</li><li>
Experience improving processes, workflows, and team effectiveness.</li><li>
Leads by example with curiosity, follow-through, and a willingness to develop new skills.</li><li>
Fluency in English required.</li></ul>
WHAT WE OFFER:<ul><li>
A bright and spacious design office, which reflects our brand and focuses on employee well-being and sustainability, located in the Financial District</li><li>
The opportunity to shape the company and help build a global brand in a motivating, international and diverse work atmosphere</li><li>
High degree of responsibility, creativity, originality, independence and creative autonomy</li><li>
We are constantly prioritizing attention on DEIB with internal trainings, workshops and our Employee Resource Groups (HighPower, HighPride, HighDreams &amp; HighCulture)</li><li>
2 extra days off globally for all employees on International Women's Day and Juneteenth</li><li>
Flexible hybrid working policy, dog friendly office, and remote international working option</li><li>
Attractive employee benefits (e.g. discounts in our online shop, performance based bonus, 401k with match, Summer Fridays, ClassPass, access to mental health support platforms, Citi Bike, and sabbatical option)</li></ul>
We&rsquo;re looking forward to hearing from you!
Highsnobiety is a global community of independent-minded creatives &amp; professionals: Every perspective matters. That&rsquo;s why we&rsquo;re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression or genetic information.The expected annual base salary range for this role is between $110,000 to $130,000. The range is based on many factors including location, experience, and relevant skill set. In addition to salary and an employee benefits package, successful candidates will be eligible for variable pay.
All applicants must be authorized to work in the US.</div>

Account Director

<div>ECI has an exciting opportunity for an experienced Senior Product Manager to join our team. In this role, you will play a crucial leadership &amp; contributor role in ensuring client satisfaction, driving Digital project sales, and overseeing and optimizing the complete execution of offshore delivery. You'll introduce clients to ECI's digital capabilities during pre-sales activities, help win deals, transition them into projects, and ensure their success through ongoing oversight and communication between clients, cross-department collaboration with other teams at ECI, and the offshore delivery team.

This is a hybrid role for candidates based in a commutable distance to New York, NY; 3 days in office, 2 remote.

 What you will do:
<ul>
<li>Collaborate with the Sales team to identify sales-qualified leads and conduct pre-discovery meetings to understand their business and project needs.</li>
<li>Provide feedback and set expectations with the Sales team regarding opportunities and sales-qualified leads, good fit Digital project scopes.</li>
<li>Convert pre-discovery insights and requirements into proposals, working with offshore delivery leads, SMEs, and the Director of Product Management, Digital Services to refine and align proposals.</li>
<li>Optimize proposals through estimate reviews and requirement clarification with offshore delivery leads and architects.</li>
<li>Pitch proposals to prospective client stakeholders, highlighting ECI's digital value propositions as well as describing the scope of the engagement. Then gathering feedback and aligning with the client &amp; offshore delivery team with the goal of providing a Statement of Work (SOW) for proposed project work.</li>
<li>Plan project kickoffs with offshore delivery leads, coordinating &amp; providing input on resource staffing and assisting in formulating project execution plans.</li>
<li>Ensure successful project execution, maintain a positive client experience and account management, and act as a liaison between clients and the offshore delivery team.</li>
<li>Identify upsell opportunities within existing accounts and build upon existing client relationships to identify additional digital transformation needs.</li>
<li>Maximize funnel conversion between project phases (Discovery, Design, Implementation, Support &amp; Maintenance).</li>
<li>Ensure the renewal of existing support and maintenance accounts.</li>
<li>Act as a subject matter expert on cloud (AWS &amp; Azure), data applications &amp; pipelines, application development, and AI solutions, providing consultative resources to clients and internal ECI team members.</li>
<li>
<div>Expected to confidently engage with technical client stakeholders and architects, providing well-supported recommendations backed by clear, structured approaches and evidence.</div>
</li><li>Assist in hiring new Product Owners and/or offshore technical resources.</li>
<li>Collaborate and contribute to department-level strategy and KPIs with the Director of Product Management, Digital Services.</li>
<li>Collaborate with offshore leads on delivery processes and optimization.</li>
<li>Conduct weekly, monthly, and quarterly update and status meetings with clients as needed.</li>
<li>Be prepared to conduct status updates with offshore project teams ad hoc and contribute to project work as necessary.</li>
<li>Define requirements for project releases and iterations by writing PRDs, assisting in writing user stories and acceptance criteria, and applying agile methodologies.</li>
<li>Attend workshops, take certifications, and advance knowledge across project domain types.</li>
<li>May be expected to travel to conferences, client offices, or NYC headquarters.</li>
</ul>
Education and Experience
<ul>
<li>Bachelor's Degree in Computer Science, Information Technology, Business Administration, or a related field.</li>
<li>Experience: Minimum of 5-7 years in project management, consulting, product management, or a related field.</li>
<li>Proven experience in cloud technologies (AWS &amp; Azure), data applications &amp; pipelines, application development, and AI solutions.</li>
<li>Consulting experience is a major plus as we interface with many clients in advisory way.</li>
</ul>
SKILLS AND COMPETENCIES
<ul>
<li>Technical Expertise: Strong understanding of cloud platforms (AWS &amp; Azure), proficiency in third party SaaS, data applications/tools/services, data pipeline architecture, custom application development, and AI solutions.</li>
<li>For all areas mentioned, strong understanding of their use cases, common application architecture &amp; systems design, functional &amp; technical requirements, and project implementation plans.</li>
<li>Project Management: Experience with agile methodologies and writing PRDs, user stories, and acceptance criteria. Ability to plan, execute, and manage projects from discovery to support &amp; maintenance phases.</li>
<li>Sales and Business Development: Ability to work with sales-qualified leads through the requirement gathering phase and convert them into actionable proposals. Experience in pitching proposals and presenting value propositions to clients.</li>
<li>Collaboration and Communication: Excellent communication skills to liaise between clients and offshore delivery teams. Ability to collaborate with sales teams, offshore leads, architects, and SMEs.</li>
<li>Leadership and Strategy: Strong leadership skills to assist in hiring and managing project teams. Ability to contribute to department-level strategy and KPIs.</li>
<li>Client Relationship Management: Experience in building and maintaining client relationships. Ability to identify upsell opportunities and ensure the renewal of support and maintenance accounts.</li>
<li>Strong research capabilities: Ability to work autonomously and collaboratively to research new technologies &amp; learn quickly.</li></ul> 


PREFERRED CERTIFICATIONS
<ul>
<li>Project Management Professional (PMP) or equivalent</li>
<li>Certified ScrumMaster (CSM) or equivalent</li>
<li>AWS Certified Solutions Architect or Microsoft Certified: Azure Solutions Architect Expert</li>
<li>Previous work with financial services firms (PE, Hedge Funds, Investment Banking, etc.)</li>
<li>Experience working with MSPs and/or MSSPs and understanding types of service.</li>
<li>Experience working with cybersecurity, GRC, and/or networking setup.</li>
</ul>
PERSONAL ATTRIBUTES
<ul>
<li>Problem-Solving: Strong analytical and problem-solving skills.</li>
<li>Adaptability: Ability to adapt to changing client needs and project requirements.</li>
<li>Detail-Oriented: Attention to detail in project planning and execution.</li>
<li>Self-sufficient: Ability to work autonomously and drive tasks forward</li>
</ul>
ECI&rsquo;s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and the range for this role is a maximum of $145,000 annually with flexible PTO, health benefit eligibility the first of the month, life insurance, pet insurance, 401K and so much more! If you believe you&rsquo;d be a great fit and are ready for your best job ever, we&rsquo;d like to hear from you!! 


Love Your Job, Share Your Technology Passion, Create Your Future Here!

 #LI-Hybrid 
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Senior Product Manager

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