associate, customer success

call center representative Jobs in New York

call center representative

client service associate Jobs in New York

client service associate

client service representative (specialty practice) Jobs in New York

client success executive Jobs in New York

client success executive

customer service representative

Premier NX

<div>Description:

Be The Next
Customer Service Representative (Bilingual Spanish/English) - Remote 
 
Premier NX is the expert in providing Customer Experience Solutions. We are the next evolution for our clients and your career. 
Our clients include many prestigious brands in pharmaceutical, healthcare, food, consumer packaged goods and beauty care companies. As a Customer Service Representative, you will contribute to Premier NX&rsquo;s success by meeting our client&rsquo;s service levels.
Come join us!
SUMMARY: We are seeking a detail-oriented and customer-focused Bilingual Spanish/English Customer Service Representative to support a well-known global brand in consumer products. The Customer Service Representative is responsible for responding to complex consumer inquiries via phone, email and live chat. The Representative will assist Spanish and English-speaking consumers with order inquiries, product information, shipping updates, refund processing and replacements accurately and efficiently.
Hours of Operation: We provide support to our client from Monday through Friday with shifts between 9:00AM &ndash; 5:00PM EST or 10:00AM &ndash; 6:00PM EST. Representatives work remotely with equipment supplied provided the required minimum internet speed service is validated.
Key points of the role:<ul><li>
Our contact center provides extraordinary service, and the Representative must demonstrate a high level of sensitivity, empathy, and patience with each consumer.</li><li>
We support a Remote Representative workforce by providing the equipment needed for the role (e.g. laptop and accessories). Candidates are required to meet specific employment conditions as outlined in our Telecommuting Policy, including having a private workspace and a minimum level internet service of 100 MBPS (megabits per second) download speed.</li><li>
This is a high-volume call center position and as such, you will be assigned a shift time which serves as your regular work schedule. You must adhere to your assigned work schedule and complete each shift in its entirety. While this position is remote, it is not a flexible position where you can adjust your own schedule.</li><li>
Candidates must be able to work with multiple systems and communication channels at the same time. Attention to detail is critical as many of our cases are not first contact resolution. All contact information and notes must be complete to allow another representative to move the case forward.</li><li>
Consumer contact with our call center is regularly audited for Quality Assurance (QA), product knowledge and case coding.</li><li>
We consider our representatives on this product a team working together to address the questions, concerns and issues</li><li>
Our training process is intense and requires self-discipline. The first couple of days requires independent reading to understand the team setup and our client's website and pricing. After which, new representatives will participate in remote training on our systems, SOPs and product training. The more time you put into training the more successful you will be.</li></ul>
KEY RESPONSIBILITIES:<ul><li>
Answer incoming phone calls, live chats, and respond to written communication.</li><li>
Troubleshoot any issues related to the consumer product.</li><li>
Assist consumers with order inquiries, product information, and shipping updates.</li><li>
Process refunds and replacements accurately and efficiently,</li><li>
Make recommendations based on consumer&rsquo;s needs.</li><li>
Effectively handle quality complaints, adverse events and claims according to Standard Operating Procedures while maintaining superior customer service etiquette.</li><li>
Deliver a high-quality, empathetic customer experience across all channels.</li><li>
Manage multiple systems and tasks simultaneously in a fast-paced environment.</li><li>
Continually maintain working knowledge of all company products, services, and promotions.</li><li>
Fully, accurately, and immediately log all customer and contact information, using various CRM tools and adhering to all compliance standards.</li></ul>
Requirements:

QUALIFICATIONS:<ul><li>
Fluent in Spanish and English (written and spoken).</li><li>
Ability to multitask and navigate multiple systems efficiently.</li><li>
Excellent verbal and written communication skills with attention to detail including active listening and reflection with the goal of gathering information and delivering supportive and consultative problem-solving.</li><li>
Must be able to maintain professional behavior and a courteous and helpful demeanor in stressful situations.</li><li>
Familiarity with smartphone technology and applications, and ability to navigate between several computer screens (e.g., CRM Software, ACD System, Email and Web Browser) while actively listening and entering customer information is critical.</li><li>
Previous customer service experience preferred.</li></ul>
EDUCATION and/or EXPERIENCE:<ul><li>
College degree preferred with minimum of 3 years customer service experience.</li><li>
Strong computer experience working on multiple software programs.</li><li>
Consultative customer service skills: ability to analyze a customer&rsquo;s situation and present a solution.</li><li>
Excellent interpersonal, communication, and organizational skills with the ability to work collaboratively and effectively in a fast-paced environment.</li><li>
Excellent writing skills and experience with social media management and providing customer service online across multiple channels (e.g. email, social media &amp; chat).</li><li>
Must be authorized to work in the US without sponsorship.</li></ul>
Together, we can offer endless possibilities! What is next for you?</div>

Customer Service Representative (Bilingual Spanish/English) - Remote

Medical Offices of Manhattan

Job Title: Call Center RepresentativeResponsibilities: - Answer incoming calls and respond to patient inquiries in a professional and courteous manner - Provide accurate information about appointment, services, and policies to patients - Maintain patients records by updating account information and documenting interactions - Follow communication scripts to ensure consistent and effective customer service - Escalate unresolved issues to appropriate departments for further investigation and resolution - Meet or exceed call center performance targets, including quality assurance and customer satisfaction metrics - Collaborate with team members and supervisors to improve processes and enhance the overall customer experienceSkills:-Medical Medical office experience: 1 - 2 years (Required) - Excellent phone etiquette with the ability to communicate clearly and effectively - Strong customer service skills with a focus on providing exceptional service - Knowledge of medical terminology and medical office procedures is a plus - Bilingual in English and other languages is a plus, as it allows for effective communication with a diverse customer base - Proficient in data entry and navigating computer systems accurately and efficiently - Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment - Strong problem-solving skills with the ability to think quickly on your feetAt our company, we value our employees and offer a supportive work environment that encourages growth and development. We provide comprehensive training to ensure you have the knowledge and skills needed to excel in your role as a Call Center Representative.If you are a motivated individual who is passionate about delivering excellent customer service, we would love to hear from you. Apply today to join our dynamic team!Job Type: Full-timePay: $22.00 - $25.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Call Center Representative

Pura Vida Miami

<div>
 
 We are a lifestyle brand!
 
 
 We are on a mission to provide the world with simple, wholesome food and beverage items that fit today's lifestyle, offering an intimate, yet fast and consistent, experience to our customers.
 
 
 We love and take pride in what we do, and we currently offer an exciting opportunity to join a thriving and ever-growing brand in this industry.
 
 
 
 
 PRINCIPAL RESPONSIBILITIES/ESSENTIAL JOB FUNCTIONS:
 
 
 
 <ul>
 <li>
 Welcome all guests into our stores with a friendly and positive attitude.
 </li>
 <li>
 Provide our guests with the highest level of customer service, ensuring a memorable and enjoyable experience.
 </li>
 <li>
 Take orders from guests and provide recommendations based on their preferences.
 </li>
 <li>
 Answering guests' questions regarding our menu and services.
 </li>
 <li>
 Craft a variety of hot and cold coffee beverages, including but not limited to espresso, cappuccino, matcha lattes, and cold brews.
 </li>
 <li>
 Restock stations regularly to ensure they are clean, organized, and fully stocked with necessary supplies.
 </li>
 <li>
 Follow all policies and procedures for health and food safety, ensuring an inviting environment for both guests and team members.
 </li>
 <li>
 Collaborate with your manager and team members to maintain smooth operations and a positive work atmosphere.
 </li>
 <li>
 Support with any additional duties assigned.
 
 
 
 </li>
 </ul>
 
 REQUIREMENTS:
 
 
 
 <ul>
 <li>
 Previous experience in the hospitality and/or food service industry (e.g. restaurant, hotel, etc.)
 </li>
 <li>
 Barista experience and latte art is required.
 </li>
 <li>
 Passionate about providing excellent customer service.
 </li>
 <li>
 Fun and outgoing attitude!
 </li>
 <li>
 Restock stations and keep them clean and organized.
 </li>
 <li>
 Ability to work efficiently in a fast-paced environment and multitask effectively.
 </li>
 <li>
 May stand for long periods of time and lift up to 50 pounds.
 
 
 
 </li>
 </ul>
 
 BENEFITS:
 
 
 
 <ul>
 <li>
 Health &amp; Wellness &ndash; Medical, Dental, Vision, Telemedicine, and more.
 </li>
 <li>
 Discounted Meals
 </li>
 <li>
 Growth &amp; Advancement Opportunities
 </li>
 <li>
 401(k) Plan with Company Match
 
 
 
 </li>
 </ul>
 The general nature and level of work being performed by persons assigned to this job classification are contained in this job description. This job description should not be construed as an exhaustive list of all responsibilities, essential job functions, duties, skills required and other job requirements of personnel in this role. All employees may be required to perform duties outside of their normal responsibilities from time to time as needed. Management reserves the right to assign or reassign duties and responsibilities to the job at any time.
 
 
 Pura Vida Miami is proud to be an equal opportunity employer. We are committed to creating a workplace where diversity is celebrated and everyone feels welcome, regardless of race, color, religion, national origin, age, sex, sexual orientation, gender identity or expression, disability, veteran status, or any other legally protected characteristic. We believe that building a team with diverse perspectives and experiences makes us stronger, more creative, and more connected to the communities we serve.
 
 
 
 Agency Disclaimer
 
 
 
 We&rsquo;ve got this covered! At Pura Vida Miami, our Talent Acquisition team leads all hiring efforts internally. We do not accept unsolicited resumes from agencies, we mean it. Any resumes sent our way without a signed agreement in place (including those sent directly to our team or hiring managers) will be considered property of Pura Vida Miami and we won&rsquo;t be responsible for any fees. If you&rsquo;re interested in partnering with us, reach out to our Talent team first. We&rsquo;re happy to connect the right way!
 
 
 
 
 $18.00/HOUR + TIPS
 
 
 
 
 
 #NYPV2025
 
</div>

Barista

Citi

<div>The Universal Banker is an entry level position responsible for the assistance in the execution of sales, products or service activities in coordination with the customer service team. The overall objective of this role is to foster relations with customers to build loyalty and to help increase sales to individual consumer clients. 
 
Responsibilities:<ul><li>
Assist in basic account opening for existing customer</li><li>
Provide service delivery to internal/external customers to resolve account service issues</li><li>
Execute financial transactions in accordance with bank policies and procedures</li><li>
Refer opportunities to segment partners where appropriate</li><li>
Create sales opportunities out of service transaction and resolve customer complaints/issues promptly and effectively</li><li>
Support sales/service activities within the branch by participating in seminars, micromarketing events, promotional campaigns, product initiatives, etc.</li><li>
Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets</li><li>
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.</li></ul> 
Qualifications:<ul><li>
1-3 years of relevant experience</li><li>
Previous Retail Banking or similar experience required</li><li>
Consistently demonstrates clear and concise written and verbal communication skills</li></ul> 
Education:<ul><li>
High School diploma or equivalent</li></ul> 
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
-
Job Family Group:
Consumer Sales
-
Job Family:
Branch Sales
-
Time Type:
Part time
-
Primary Location:
New York New York United States
-
Primary Location Full Time Salary Range:
$50,030.00 - $65,270.00 
Salary shown is for full-time positions and will be prorated for part-time hires based on number of hours worked. 
The hourly rate corresponding to the annual range is:
$24.05 - $31.37 
In addition to salary, Citi&rsquo;s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental &amp; vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
-
Most Relevant Skills
Please see the requirements listed above.
-
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
-
Anticipated Posting Close Date:
Mar 17, 2026
-
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. 
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. 
 
View Citi&rsquo;s EEO Policy Statement and the Know Your Rights poster.</div>

Part-Time (20 Hours) Universal Banker – Bilingual English/Spanish Speaking Preferred - Broadway/63rd Branch

Country Dairy Farm Store

<div>This employee will work with the team to provide excellent customer service to all of the Country Dairy Farm Store guests. The are the face of Country Dairy to each person who walks into the store for a meal, to purchase product, or to enjoy a tour or a bike ride. This employee is responsible to know and follow all of CDFS policies regarding employment, customer relations, good manufacturing protocols, and food safety. This position could be full-time or part-time, depending on Country Dairy Farm Store needs and employees availability. This employee will need to work most Saturdays; however the store is closed on Sundays. This is likely a seasonal position. 


This employee will be eligible to receive tip income in addition to the base compensation. 


Key areas of responsibility include:
<ul><li>
being familiar with the CDFS menu so that orders can be filled quickly and accurately</li><li>
prepping food for orders</li><li>
preparing food on trays to be brought out to customers</li><li>
making/cooking all menu items</li><li>
working at the ice cream counter</li><li>
stocking the cooler and freezer</li><li>
answering the phone in a pleasant manner and taking orders accurately</li><li>
serving customers through the drive-through efficiently</li><li>
taking food orders and running the cash register</li><li>
doing dishes and other necessary tasks, including manage the garbage cans and ensuring the dining room is clean.</li><li>
doing closing tasks and recording those tasks accurately</li></ul> 


This employee needs to align with the values of Country Dairy where we strive for Integrity, Excellence, Gratefulness, Stewardship, Community, and Innovation. We strive to be honest and respectful in all of our dealings, care for our employees, our resources, and our community, and do so with gratefulness for all we've been given. 
<ul><li>
Self-direction and effective communication with the Farm Store manager and owners.</li><li>
Be an effective member of the team.</li><li>
Maintain neat and accurate records that are legible.</li><li>
Effectively work with superiors, co-workers</li><li>
complete training related to employment, customer services, GMP&rsquo;s, and food safety and follow that training.</li></ul> 
I understand that the employer follows an &ldquo;employment at will&rdquo; policy, in that I or the employer may terminate my employment at any time, or for any reason consistent with applicable state or federal law; this &ldquo;employment at will&rdquo; policy cannot be changed verbally or in writing, unless the change is specifically authorized in writing by the president of Country Dairy. I understand that this application is not a contract of employment. I understand that federal law prohibits the employment of unauthorized aliens; all persons hired must submit satisfactory proof of employment authorization and identity; failure to submit such proof will result in denial of employment.
I understand that Country Dairy will thoroughly investigate my work and personal history and verify all data given on this application, on related papers, and in interviews. I authorize all individuals, schools, and firms named therein, except my current employer if so noted, to provide any information requested about me, and I release them from all liability for damage in providing this information. Further, should I secure employment with Country Dairy and leave that employment at a later date, I authorize Country Dairy to provide any information requested about me, and I release them from all liability for damage in providing this information.

I understand that Country Dairy does utilize pre-employment physicals after an offer of employment has been made.
I understand that any misrepresentation, including omissions, made on this application can result in refusal to hire or discharge at any time. I understand that if the application is not completely filled out, I may not be considered for employment.</div>

Clerk/Cook

Soho House & Co

<div>
 
 The role&hellip;
 
 
 
 At Soho House, the
 
 Front Desk Agent
 
 , assist with checking members in to the property and hotel guests into their room as well as streamline various inquiries, risks and other matters that arise. The Front Desk Agent is responsible for receiving payments and balancing cash at end of a shift. As a Front Desk Agent, you will be well-versed with the property layout, briefed on special offers (when applicable), restaurant/F&amp;B options and other amenities but not limited to gym, spa and shared workspace.
 
 
 A successful Front Desk Agent is hospitable by nature, pro-active, capable multi-tasker as well as level-headed, professional in demanding and fast paced environments.
 
 
 
 Main Duties
 
 
 
 <ul>
 <li>
 Primary point of initial contact for members, guests and staff and must ensure all visitors are welcomed with open arms and provided with top-notch service from the moment they enter a Soho House &amp; Co property
 </li>
 <li>
 Expert in performing all concierge duties as required including, but not limited to; booking cars, tickets to shows, restaurant reservations, spa reservations, etc.
 </li>
 <li>
 Answer incoming emails and inquires via various digital portals members and guests have access to as well as printing/scanning documents for members and guests joining us in rooms (hotel)
 </li>
 <li>
 Responsible for knowing any updates regarding hours of operation, reservation restrictions and matters that will result in change of workflow by communicating with all departments daily
 </li>
 <li>
 Handle all accounting related inquiries (i.e. sending folios, fielding disputes, billing, receipts, refund requests) as well as walkout retrievals and keep all lost credit cards in safe
 </li>
 <li>
 Comfortable discussing Soho House amenities, room types, room descriptions, rates and availability as well as suggesting room preferences that increase revenue stream and elevate guest experience
 </li>
 <li>
 Delegate support for members and guests to valet and luggage storage to the bell attendant and/or butler
 </li>
 <li>
 Team player with general phone etiquette and participate in Daily Shift briefings.
 
 
 </li>
 </ul>
 
 Required Skills/Qualifications
 
 
 
 <ul>
 <li>
 At least 1 year of similar role or customer service / facing role
 </li>
 <li>
 Must be okay with multi-tasking, answering high-volume phone lines and answering inquiries professionally (face to face), timely and to the best of your abilities.
 </li>
 <li>
 Quick learner or have OpenTable, Salesforce, Google Sheets and/or Opera
 </li>
 <li>
 Problem solving skills and bring conflict resolution to any anticipated or current matter
 </li>
 <li>
 Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
 </li>
 <li>
 Strong communication skills and ability to understand and follow written and verbal instructions
 </li>
 <li>
 Flexible schedule and ability to work nights, weekends and holiday&rsquo;s (as needed)
 
 
 </li>
 </ul>
 
 Physical Requirements
 
 
 
 <ul>
 <li>
 Must be able to seize, grasp, turn and hold objects with hands.
 </li>
 <li>
 Must be able to work on your feet for at least 8 hours.
 </li>
 <li>
 Fast paced movements are required to go from one part of the club to others.
 </li>
 <li>
 Must be able to move, pull, carry or lift at least 40 pounds.
 </li>
 <li>
 Occasionally kneel, bend, crouch and climb as required.
 
 
 </li>
 </ul>
 
 Why work with us...
 
 
 
 Soho House offers competitive compensation packages that feature global benefits and perks. Whether you&rsquo;re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
 
 
 <ul>
 <li>
 Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental &amp; Vision as well as Retirement fund with a 2% match
 </li>
 <li>
 Paid Time Off: Full- Time Employees have sick day's + vacation days
 </li>
 <li>
 Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
 </li>
 <li>
 Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
 </li>
 <li>
 Learning &amp; Development: An extensive range of internally and externally run courses are available for all employees.
 </li>
 <li>
 Cookhouse &amp; House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
 </li>
 <li>
 Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
 </li>
 <li>
 Team Meal: Whilst on duty in our Houses &amp; Restaurants you will be provided with a substantial meal free of charge.
 
 
 </li>
 </ul>
 In accordance with New York law, the salary range for this role if filled within New York is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.
 
 
 Pay Range
 
 
 $25&mdash;$25 USD
</div>

Front Desk Agent - Soho House New York

HARVARD PROTECTION SERVICES

<div>Position Objective:
<div>
Company Overview:</div><div></div><div> 
Harvard Protection Services is one of the fastest growing, privately owned providers of high-quality security services in the United States. Our reputation has been earned among our employees and clients for our responsiveness, engaged leadership, and personal care for every employee and client we serve. We support our employees, ensure they feel valued, give them the resources to be successful, and empower them to execute flawlessly.</div><div></div><div> 
Job Summary:</div><div></div><div> 
Our Customer Service Officers support Harvard Protection in our goal of providing best in class security and life safety services. Our Customer Care personnel are responsible for providing professional customer-focused security and life safety services for the people and the property they protect and our employees.</div>
Essential Duties and Responsibilities:
<ul><li>Maintain a professional demeanor while aiding customers, employees, visitors, and guests</li><li>
Maintain a visible presence in the facility / building assigned</li><li>
Monitor the environment, with the ability to detect suspicious and unsafe activity</li><li>
Responsible for becoming familiar with incoming and outgoing traffic, know the customers, tenants, visitors, and guests</li><li>
Greet customers, visitors, staff, tenants, guests in a professional manner always</li><li>
Answers questions and assists guests and employees in a customer focused, supportive manner</li><li>
Answer all phones in a professional manner</li><li>
Permit authorized persons to enter property and monitor entrances and exits</li><li>
Know the facility / building policies and procedures, and enforce them within the required limits</li><li>
Perform required patrols of designated areas on foot or in vehicle</li><li>
Observe departing personnel to protect against the theft of company property and ensure authorized removal of property is conducted within appropriate customer requirements</li><li>
Follow established emergency action planning and procedures</li><li>
Monitor alarms and systems, as required
</li><li>Prepare reports on accidents, incidents, and suspicious activities, as directed</li><li>
The essential duties and responsibilities may differ by customer location assigned</li></ul>
Knowledge and Skill Requirements:
<ul><li>State or municipality mandated security officer licenses</li><li>
Minimum High School Diploma, GED or the equivalent</li><li>
Must have reliable means of communication and transportation</li><li>
Must have a security guard license or be able to obtain one within an acceptable period</li><li>
Strong interpersonal communication skills and friendly, professional demeanor</li><li>
Neat and professional appearance</li><li>
Computer skills and be able to demonstrate the ability to effectively operate and manage security and communication devices.
</li><li>Write routine correspondence, to include log entries and incident reporting</li><li>
Previous contract security, law enforcement, military, customer service experience helpful</li></ul>
Compensation:
<div>
Harvard Protection Services offers a competitive hourly pay rate with health &amp; welfare, dental, vision, sick leave, vacation, and 401K enrollment benefit opportunities.</div><div> 
About Harvard Protection Services:
</div><div>Harvard Protection Services maintains true to our long-standing belief, Employees First and Customer Service. Our Mission, Vision and Core Values of PEOPLE FIRST, SAFETY, TEAMWORK, CLIENT FOCUS, and ACCOUNTABILITY are representative of this belief with expectations set and supported throughout for all our employees. Our goals set the standard for the industry; to earn our customer&rsquo;s trust, confidence, and business, through maintaining a safe and secure environment. We are recognized by our customers and the industry as a dynamic, employee-centric organization that empowers our team to deliver leading edge service and solutions that creates value for our customers.</div><div></div><div> 
Harvard Protection Services is an Equal Opportunity Employer/M/F/Veteran/Disabilities</div> 
<div></div>
Salary &amp; Wage Details: $19.00 Schedule: All Shifts- Floater</div>

Security Hospitality/Concierge

Explore 375+ Customer service representative in New York this May. Find roles across top companies and apply now to boost your career.