customer success manager

call center rep

call center representative Jobs in New York

call center representative

client service associate Jobs in New York

client service associate

client service representative (specialty practice) Jobs in New York

customer service representative

Portermatt Electric Inc

Job Overview Portermatt Electric Inc. is a leading provider of quality and safe services for the commercial electrical industry. Since 1998, our mission has been to exceed customer expectations through our core values of honesty, dependability, and integrity. We are committed to fostering a friendly work environment and building lasting partnerships that ensure mutual success. We are currently seeking a dedicated and professional Remote Customer Service Representative to join our team. This is a Full-Time, remote position for candidates based in the United States. As the first point of contact for our clients, you will play a crucial role in upholding our reputation for excellence. The ideal candidate will be a clear communicator, an adept problem-solver, and passionate about delivering an outstanding customer experience. The salary for this position is $25 - $36 per hour, commensurate with experience. Responsibilities * Serve as the primary point of contact for customer enquiries via phone, email, and online platforms. * Provide accurate and helpful information regarding our services, pricing, and scheduling. * Efficiently manage and resolve customer issues and complaints with professionalism and empathy. * Schedule service appointments and coordinate with our technical teams to ensure timely service delivery. * Maintain detailed and accurate records of all customer interactions, transactions, and correspondence in our CRM system. * Process service requests, forms, and applications in a timely manner. * Follow up with customers to ensure their issues are resolved and they are satisfied with our service. * Collaborate with internal departments to streamline processes and improve the overall customer experience. * Consistently represent the company’s values of honesty, dependability, and integrity in all communications. Qualifications * Proven experience in a customer service, client support, or a similar role. * Exceptional verbal and written communication skills with a professional telephone manner. * Strong problem-solving skills and the ability to think on your feet. * Proficiency in using CRM software and other standard office applications. * Excellent organisational and time-management skills, with the ability to multitask effectively. * A high degree of empathy, patience, and a customer-centric attitude. * The ability to work independently and effectively in a remote setting. * A dedicated, quiet home office space with a reliable, high-speed internet connection is required. * Experience in the electrical or a related trade industry is advantageous but not essential.

Remote Customer Service Representative

School of Science and Technology

We are searching for a polite, professional call center 
representative to work closely with other team members to provide 
outstanding service to our customers by answering questions, handling 
complaints, and troubleshooting problems with our products and services.
 The call center representative may handle a high volume of inbound or 
outbound calls or both and should seek to create a positive experience 
for each caller. They will listen to clients to understand the reason 
for their call, address all questions or complaints, and provide an 
accurate and efficient response.To be a successful call center 
representative, you should be customer-focused, detail oriented, and 
efficient. You should be polite, reliable, knowledgeable, and adaptable.<h3>Call Center Representative Responsibilities:</h3><ul><li>Answering
 or making calls to clients to learn about and address their needs, 
complaints, or other issues with products or services.</li><li>Responding
 efficiently and accurately to callers, explaining possible solutions, 
and ensuring that clients feel supported and valued.</li><li>Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.</li><li>Building lasting relationships with clients and other call center team members based on trust and reliability.</li><li>Utilizing software, databases, scripts, and tools appropriately.</li><li>Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.</li><li>Making sales or recommendations for products or services that may better suit client needs.</li><li>Taking part in training and other learning opportunities to expand knowledge of company and position.</li><li>Adhering to all company policies and procedures.</li></ul><h3>Call Center Representative Requirements:</h3><ul><li>High school diploma or equivalent.</li><li>More education or experience may be preferred.</li><li>Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.</li><li>Understanding of company products, services, and policies.</li><li>Proficiency with computers, especially with CRM software, and strong typing skills.</li><li>Ability to ask prying questions and diffuse tense situations.</li><li>Strong time management and decision making skills.</li><li>Adaptability and accountability.</li><li>Fluency in multiple languages may be desired.</li></ul>

Call Center Rep

IDEX Corporation

<h2>Description</h2>We are seeking a dedicated and motivated Customer Service professional to join our dynamic team. In this role, you will be the primary point of contact for our customers, ensuring they receive exceptional support and assistance. You will handle inquiries, resolve issues promptly, and contribute to building strong customer relationships. This position requires excellent communication skills, problem-solving abilities, and a passion for delivering outstanding service. You will work closely with various departments to ensure customer satisfaction and help enhance our overall customer experience. Whether managing orders, addressing concerns, or providing product information, your role is critical in maintaining our company’s reputation for excellent customer care. If you are eager to work in a fast-paced environment and enjoy helping people, this opportunity is perfect for you. We offer a supportive work environment where your contributions are valued, and there are opportunities for professional growth and development within the company. Join us to be part of a team committed to excellence in customer service and continuous improvement. If you have a positive attitude, strong interpersonal skills, and a willingness to learn, we invite you to apply for this rewarding position and help us exceed our customers' expectations every day.<h3>Responsibilities</h3><ul><li>Respond promptly and professionally to customer inquiries via phone, email, and chat.</li><li>Resolve customer complaints and issues efficiently to ensure satisfaction.</li><li>Provide accurate information about products, services, and policies.</li><li>Process orders, returns, and exchanges accurately and timely.</li><li>Maintain detailed records of customer interactions and transactions.</li><li>Collaborate with other departments to address and resolve complex issues.</li><li>Identify potential improvements in customer service procedures and communicate feedback.</li><li>Follow up with customers to ensure their issues are resolved and they are satisfied.</li></ul><h2>Requirements</h2><ul><li>Proven experience in a customer service role or related field.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Ability to work in a fast-paced environment while managing multiple priorities.</li><li>Empathy and patience when dealing with challenging customers.</li><li>Proficiency with customer service software, databases, and tools.</li><li>High school diploma or equivalent; additional education in customer service is a plus.</li><li>Strong organizational skills and attention to detail.</li></ul><h2>Benefits</h2><ul><li>Comprehensive health, dental, and vision insurance plans</li><li>Flexible work schedules to support work-life balance</li><li>Opportunities for professional growth and career advancement</li><li>Employee discounts on products and services</li><li>Supportive and inclusive team environment</li></ul>

Customer Service

T-Mobile

<div>At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That&rsquo;s how we&rsquo;re UNSTOPPABLE for our employees!
Job Overview 
Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They're ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS, exceed their performance targets Doing it the Right Way, by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.
Job Responsibilities:<ul><li>
Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
</li><li>As a Mobile Associate, you will consistently leverage digital self-serve tools during customer interactions and the onboarding process. You will identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services. By recommending wireless solutions, and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs, you will deepen relationships with customers and ensure their satisfaction.
</li><li>Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review your personal results, current promotions, and updates on the Hub to be Customer Ready at all times. You will continuously learn and improve your skills to provide the best possible experience for our customers. Partner with nearby store locations to properly/fully on-board customers. Will perform skills practicing, knowledge sharing, store operations, opening and closing procedures. As part of these procedures, you will carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager.
</li><li>Customer obsessed. You are passionate, friendly, and engaging with customers. You are able to connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction. You are committed to providing exceptional service, and to exceeding customer expectations. You will proactively reach out to potential customers to further drive sales activity in your location. You are able to follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. As part of your role, you will have the ability to perform price overrides for our specialty offers specific to National Retail.
</li><li>Builds relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing.
</li></ul> 
Education and Work Experience:<ul><li>
High School Diploma/GED (Required)
</li><li>6 months of customer service and/or sales experience, Retail environment preferred. (Preferred)</li></ul> 

Knowledge, Skills and Abilities:<ul><li>
Coaching (Required)</li><li>
Communication (Required)</li><li>
Consultative Selling (Required)</li><li>
Customer Communications (Required)</li><li>
Customer Education (Required)</li><li>
Customer Engagement (Required)</li><li>
Customer Needs Identification (Required)</li><li>
Customer Referrals (Required)</li><li>
Customer Satisfaction Management (Required)</li><li>
Customer Service (Required)</li><li>
Leadership (Required)</li><li>
Product Knowledge (Required)</li><li>
Relationship Building (Required)</li><li>
Sales (Required)</li><li>
Sales Prospecting (Required)</li><li>
Sales Techniques (Required)</li></ul><ul><li>
At least 18 years of age</li><li>
Legally authorized to work in the United States</li></ul> 

Travel: 
Travel Required (Yes/No): No 
 
DOT Regulated: 
DOT Regulated Position (Yes/No): No 
Safety Sensitive Position (Yes/No): No 

Hourly Base Pay: $21.50, plus $5.00 per hour training pay.
Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&amp;D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service &amp; home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile&rsquo;s amazing benefits, check out www.t-mobilebenefits.com.
Never stop growing!<h3 class="jobSectionHeader">
</h3>
As part of the T-Mobile team, you know the Un-carrier doesn&rsquo;t have a corporate ladder&ndash;it&rsquo;s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it&rsquo;s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you&rsquo;re living our values while investing in your career growth&ndash;and we applaud it. You&rsquo;re unstoppable!<h3 class="jobSectionHeader">
</h3>
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.<h3 class="jobSectionHeader">
</h3>
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.</div>

Mobile Associate, Store in Store - Retail Sales

Major League Baseball (MLB)

<div>
 As Receptionist, you will serve as first point of contact for visitors and callers to MLB offices. You will provide efficient, courteous and personalized service that positively affects the users call/visit experience. You will also provide general administrative support to the Facility and Office Operations Department.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Operate high volume console to receive, screen and redirect calls.
 </li>
 <li>
 Utilize automated software system to schedule and confirm visitor appointments.
 </li>
 <li>
 Greet guests, visitors and job applicants, and announce their arrival.
 </li>
 <li>
 Answer and refer incoming inquiries to appropriate department(s).
 </li>
 <li>
 Enter large group meeting attendee lists into MyKastle building security system.
 </li>
 <li>
 Use automated conference room booking system to reserve rooms. Monitor bookings daily to suggest potential adjustments needed to the schedule.
 </li>
 <li>
 Assists with mail delivery, sorting and mail room monitoring duties.
 </li>
 <li>
 Provides general administrative support (filing, invoices, labels, copying) to the department.
 </li>
 <li>
 Oversees conference room inventory for kitchen accoutrements.
 </li>
 <li>
 Performs related duties as required.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Skills
 
 
 
 <ul>
 <li>
 Some college and a minimum of two years of experience in a reception or administrative role.
 </li>
 <li>
 Experience operating high volume, multi-line/directory phone system.
 </li>
 <li>
 Professional demeanor with strong interpersonal and verbal communication skills.
 </li>
 <li>
 Excellent customer service aptitude.
 </li>
 <li>
 Ability to work independently or as part of a team.
 </li>
 <li>
 Strong attention to detail.
 </li>
 <li>
 Ability to sit for long periods of time.
 </li>
 <li>
 Excellent computer aptitude, including strong working knowledge of MS Office Suite (MS Word, Excel and PowerPoint).
 </li>
 <li>
 Working knowledge of conference room software, Condeco strong preferred.
 </li>
 <li>
 Ability to work overtime as needed.
 
 
 </li>
 </ul>
 
 Pay Range:
 
 $22.00 - 23.00 per hour
 
 
 The actual offer will carefully consider a wide range of factors, including your work experience, education, skills and any other factors Major League Baseball (MLB) considers relevant to the hiring decision. As a candidate for this position, your salary and related aspects of compensation will be contingent upon your work experience, education, skills, and any other factors MLB considers relevant to the hiring decision.
 
 
 
 Why MLB?
 
 
 
 Major League Baseball (MLB) is the most historic of the major professional sports leagues in the United States and Canada. Employees love working at MLB because of the culture of growth, teamwork, and professionalism. Employees who are most successful at MLB take initiative, know how to identify problems and provide solutions, and always put the Team first. For those ready to step up to the plate and join the major leagues, MLB takes the same approach as teams do with their players: empowering our &ldquo;workforce athletes&rdquo; to be at their best by engineering experiences that put employees in the best position to succeed. Major League Baseball is looking for candidates who are passionate about growing America&rsquo;s pastime to best serve its fans for decades to come.
 
 
 California Residents: Please see our California Recruitment Privacy Policy for more details.
 
 
 Colorado Residents: Colorado based applicants may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
 
 
 Applicants requiring a reasonable accommodation for any part of the application and hiring process, please email us at accommodations@mlb.com. Requests received for non-disability related issues, such as following up on an application, will not receive a response.
 
 
 
 Are you ready to Step Up to the Plate? Apply below!
 
</div>

Receptionist (Temp to Perm)

Healthfirst

<div>The Field Service Agent acts as an in-person liaison between Healthfirst and its customers. This individual receives and addresses member &amp; provider inquiries, de-escalates and resolves complaints, educates clients, engages in member retention activities, and escalates issues requiring additional intervention across all Lines of Business (LOBs) within a face-to-face, telephonic, and/or Omni-channel contact center environment. The Field Service Agent maintains the Healthfirst culture and drives improvements to ensure the best possible customer experience as measured by First Encounter Resolution and Customer Experience measures for our &ldquo;North Star&rdquo; Members and the Providers who service them.
Duties/Responsibilities:<ul><li>
Provide high-quality customer service to providers and members across all LOBs with a variety of questions and issues on topics such as eligibility, benefits, claims process, escalations, and products</li><li>
Manage face-to-face encounters by interacting with customers to provide information in response to inquiries about products and services, improve overall member experience, and reduce waiting time to expedite traffic flow</li><li>
Identify and de-escalate situations where member/provider is dissatisfied and provide a satisfactory resolution</li><li>
Build sustainable relationships of trust through open and interactive communication with internal and external customers</li><li>
Provide ad-hoc assistance to cross functional teams working on campaigns and case reviews to ensure standards are met</li><li>
Partner with other Healthfirst member-facing departments by participating in community events to engage and educate existing/prospective members</li><li>
Comply with HIPAA requirements and maintain Protected Health Information (PHI) confidentiality of member, provider, medical and departmental information; adhere to local, state, federal and Healthfirst specific compliance and regulatory guidelines</li><li>
Assist periodically with weekend responsibilities at Healthfirst Community Offices (CO) or other events</li><li>
Initiate investigations, partner with other assigned parties to participate in root cause analysis, communicate complex information, take proactive and/or corrective measures and/or recommend solutions and methods for process improvement and follow-up on outstanding customer inquiries and complaints within defined timeframes</li><li>
Assist with Contact Center Operations (CCO) outbound campaigns on high volume days, while meeting deliverables associated with individual and team accountabilities</li><li>
Additional duties as assigned</li></ul>
Minimum Qualifications:<ul><li>
High School Diploma or GED equivalent from an accredited institution</li><li>
Experience in a customer service environment</li><li>
Experience handling escalated issues, complex situations, and interactions requiring conflict resolution, active listening skills, and empathy</li><li>
Experience working in a fast-paced environment that requires handling multiple priorities simultaneously</li><li>
Willing to accommodate flexible business needs (Ex: nights, weekends, holidays, alternate locations, and/or overtime with limited notice)</li><li>
Work experience with Microsoft Office Suite applications including Excel, Word, and Outlook</li><li>
Work experience requiring effective communication verbally and in writing while demonstrating good grammar, spelling, and punctuation skills</li></ul>
Preferred Qualifications:<ul><li>
Associate degree from an accredited institution or equivalent work experience</li><li>
Ability to exercise independent thinking, problem solving and achieving goals</li><li><h2 class="jobSectionHeader">
English proficient bilingual who also speaks fluent Spanish</h2></li><li>
Basic knowledge of operational health plan departments and functionality</li><li>
Knowledge and experience with a traditional and/or omnichannel contact center with emphasis in the healthcare industry, may include but not limited to KPIs, CMS/NYSOH requirements (including CMS STARS programs) and call center operations in general</li><li>
Trained in multiple Healthfirst LOBs for both Member and Provider Family of Products (FOPs)</li></ul>
Compliance &amp; Regulatory Responsibilities: See Above
License/Certification: N/A 
Hiring Range*:<ul><li>
Greater New York City Area (NY, NJ, CT residents): $48,600 - $65,960</li><li>
All Other Locations (within approved locations): $42,200 - $62,400</li></ul>

As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.

In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.
<ul><li>The hiring range is defined as the lowest and highest salaries that Healthfirst in &ldquo;good faith&rdquo; would pay to a new hire, or for a job promotion, or transfer into this role.</li></ul> 
42200-62400</div>

Field Service Agent - Bronx - Bilingual Spanish

Kennebunk Savings

Kennebunk Savings operates on the shared belief that Helping One Another Is the Right Thing To Do. Our Core Values– Trust, Integrity, Proactive and Empathy provide the guide posts for how we support that belief. They guide our day to day actions – from the way we build relationships, to how we make decisions and problem solve, to how we interact with one another. Our Core Values form the foundation of our culture. Embodying them forms the basis of what makes for a successful employee at Kennebunk Savings.
 
Scope of Work: 
The individual in this role will accurately and efficiently process a variety of customer transactions. This individual will be knowledgeable of our company’s products and services to effectively meet the customer’s needs and provide a high level of customer service.
 
Essential Functions (3): 
<ul>
<li>Transaction Processing/Cash handling - Process a variety of transactions accurately and efficiently which may include deposits, withdrawals, loan payments, check cashing, verifying incoming/outgoing cash, and daily balancing of cash drawer/vaults</li>
<li>Customer Experience– Displays the following attributes: friendly, outgoing, professional, courteous, projects a positive image, resolves problems quickly and efficiently, and is respectful to customers.</li>
<li>Product/Technical Knowledge – Maintains a working knowledge of company products and services in order to communicate effectively with customers. Proficient with technology required for this position.</li>
</ul>
Other Duties & Responsibilities: 
<ul>
<li>Promotes the Kennebunk Savings Brand by recommending our products and services, supporting our community focus & commitment to being a premier employer</li>
<li>Understands, supports and adheres to organizational policies and procedures</li>
<li>Consistently emphasizes the importance of teamwork in the department and company at large</li>
<li>Responsible for keeping abreast of company news and information</li>
<li>Responsible for completing required training and policy review</li>
<li>May serve on various committees</li>
<li>Willingness to take on additional tasks and duties</li>
</ul>
Certifications & Licenses Required: 
<ul>
<li>N/A</li>
</ul>
Desired Knowledge, Skills & Abilities: 
<ul>
<li>Displays high level of regard for trust and confidentiality</li>
<li>Has a working knowledge of Microsoft Office Products</li>
<li>Displays strong written and verbal communication skills</li>
<li>Displays strong organization skills and the ability to multi-task to meet established deadlines</li>
<li>Demonstrates a high level of accuracy and attention to detail</li>
<li>Effectively uses analytical skills to solve technical, as well as, non-technical problems</li>
<li>Prior knowledge of banking regulations is preferred</li>
<li>Ability to adapt to change</li>
</ul>
Desired Job Experience: 
<ul>
<li>Experience in a professional, service focused and fast-paced environment</li>
</ul>
Desired Education: 
<ul>
<li>High school or General Education Diploma</li>
</ul>
Working Conditions & Minimum Physical Requirements: 
<ul>
<li>Physical surroundings are generally pleasant and comfortable with minimal exposure to injury or other hazards</li>
<li>Dexterity of hands and fingers to operate a computer and other office equipment</li>
<li>Lifting and moving of moderately heavy objects on occasion</li>
<li>Standing for extended periods of time</li>
</ul>
External and internal applicants, as well as position incumbents who become disable as defined under the Americans with Disabilities Act, or Maine/New Hampshire Human Rights Commissions, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.
 
Last Updated 04/26/2022

Hannaford Drive - Customer Service Assistant I (Teller)

Explore 175+ Customer service representative in New York this August. Find roles across top companies and apply now to boost your career.