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customer service representative

technology&

<div>
 
 
 Customer Support Representative (Onsite)
 
 
 
 
 
 
 
 Location:
 
 Broadway, Manhattan, New York
 
 
 
 Employment Type:
 
 Contract (Full Time)
 
 
 
 Hourly Rate:
 
 $18 - $20 per hour
 
 
 (All inclusive)
 
 
 
 Start Date:
 
 ASAP
 
 
 
 Positions Available:
 
 Multiple
 
 
 
 
 
 
 Position Summary
 
 
 
 Technology&amp; is hiring
 
 Customer Support Agents
 
 to assist a large multinational client by providing customer support through phone, email, and chat. This role focuses on helping customers with service inquiries, providing information, and ensuring a positive customer experience.
 
 
 
 
 
 Onsite paid training will be provided.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Respond to customer inquiries via phone, email, or chat in a professional and friendly manner
 </li>
 <li>
 Assist customers by providing information and guidance related to operational services
 </li>
 <li>
 Record inquiries and requests using a ticketing or support system
 </li>
 <li>
 Follow predefined scripts and procedures to assist customers
 </li>
 <li>
 Escalate complex issues to supervisors or specialized teams when required
 </li>
 <li>
 Maintain clear and accurate notes of customer interactions
 </li>
 <li>
 Ensure a positive and helpful customer experience
 </li>
 </ul>
 
 
 
 
 
 Candidate Profile
 
 
 <ul>
 <li>
 Excellent communication skills with strong customer service orientation.
 </li>
 <li>
 Ability to remain calm, patient, and professional when handling customer inquiries.
 </li>
 <li>
 Strong listening skills with an empathetic and positive communication style.
 </li>
 <li>
 Detail‑oriented with strong organizational and time‑management skills.
 </li>
 <li>
 Proficiency in Microsoft Office tools including Word, Excel, and PowerPoint.
 </li>
 </ul>
 
 
 
 
 
 Preferred Attributes
 
 
 <ul>
 <li>
 Prior experience in Customer Service.
 </li>
 <li>
 Experience with CRM/ITSM tools.
 </li>
 <li>
 Call Center experience and managing tickets, preferably in the public services.
 </li>
 </ul>
 
 
 
 
 
 Equal Opportunity
 
 
 
 Technology&amp; is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, disability, national origin, or any other legally protected status. We are committed to creating a diverse and inclusive workplace.
 
</div>

Customer Service Representative

MJHS

<div><div><div>Req #:</div>
<div>4175</div> 
 
<div>Job ID:</div>
<div>15585</div> 
 
<div>Job Location:</div>
<div>New York, NY 
</div> 
<div>Zip Code:</div>
<div>10041</div> 
 
<div>Category:</div>
<div>Customer Service</div> 
 
<div>Agency:</div>
<div>MJHS Home Care</div> 
 
<div>Status:</div>
<div>Regular Full-Time</div> 
 
<div>Office:</div>
<div>Office-based</div> 
 
<div>Salary:</div>
<div>$38,545.53 - $48,181.92 per year</div>
</div>MJHS Home Care provides advanced clinical services and emotional support to patients recovering from illness, injury or surgery. With a comprehensive range of services supported by an integrated health system, patients can recover in the familiar surroundings of their home.
The MJHS Difference
At MJHS, we are more than a workplace; we are a supportive community committed to excellence, respect, and providing high-quality, personalized health care services. We foster collaboration, celebrate achievements, and promote fairness for all. Our contributions are recognized with comprehensive compensation and benefits, career development, and the opportunity for a healthy work-life balance, advancement within our organization and the fulfillment of having a lasting impact on the communities we serve. 
Benefits include:<ul><li>
Tuition Reimbursement for all full and part-time staff</li><li>
Generous paid time off, including your birthday!</li><li>
Affordable and comprehensive medical, dental and vision coverage for employee and family members</li><li>
Two retirement plans! 403(b) AND Employer Paid Pension</li><li>
Flexible spending</li><li>
And MORE!</li></ul>
MJHS companies are qualified employers under the Federal Government&rsquo;s Paid Student Loan Forgiveness Program (PSLF)
Responsibilities:
Serves as a liaison between Home Care Planners, and the Social Work/Case Management department. Responds to Social Work/Case Managers/patients/customers complaints and grievances. Takes accurate messages, problem solve where applicable and forwards to appropriate party as directed. Enters patient referral information into the MISYS system including patient demographics, diagnosis and plan of care. Sends tasks to Date Management Coordinator for Insurance Verification. Verifies that all new physicians license number, NPI number is registered, and checks for duplicate physician before entering into Misys. Contacts physicians/Clinics/ hospitals/Nursing Homes/sub-acute facilities to develop/maintain/follow up on pending and/or new referrals.
Qualifications:
<ul><li>High school diploma or GED required.</li><li>
Minimum 6 months call center experience.</li><li>
Intake experience preferred.</li><li>
Microsoft Word and Excel required.</li><li>
STAT, Omni/MISYS preferred.</li><li>
Strong verbal communication skills.</li><li>
Ability to multi-task and work in a fast-paced environment.</li></ul></div>

A to Z Media

<div>A to Z Media, founded in 1994, is a family-owned company specializing in CD, DVD, and vinyl manufacturing services. For over 30 years, we have been committed to delivering exceptional customer service, high-quality products, and competitive pricing for our global clientele. We work closely with clients to provide bespoke manufacturing solutions, including special printing, packaging, production, and logistical support. Our clients range from indie labels and branding agencies to distributors and Fortune 500 companies. At A to Z Media, we pride ourselves on being a true partner in bringing creative visions to life.
This is an incredible opportunity to join a growing creative, high performance and fun Company integrated with music and other creative industries.
The ideal candidate is a problem solver and is up for everything - no task or project is too large or too small. It is important to us that you are 'hands on' and willing to tackle any challenge.
Responsibilities
The primary role is to work closely with our client base to understand their release schedules and priorities, and to ensure the best possible customer service.
You will be tracking and driving the process from end to end which includes:
Working with internal art department trafficking jobs through design/proofing stage<ul><li>
Issuing purchase orders to all vendors, both domestic and international</li><li>
Trafficking all projects through print, manufacturing and delivery to final destination</li><li>
Communicating on a regular basis with the client as to the status of their projects</li><li>
Communicating via phone, email, zoom, etc., both domestic and international</li><li>
Maintaining an accurate production schedule and generate weekly status reports for clients</li><li>
Navigate internal schedules for domestic and international projects</li><li>
Correctly invoicing clients and ensuring that all billable parts are included</li><li>
Liaise with in-house Sales personnel as and when necessary</li><li>
Additional duties and responsibilities as assigned</li></ul>
Qualifications
The ideal candidate is:<ul><li>
Client-focused and quality-obsessed</li><li>
Proactive not reactive</li><li>
A problem solver</li><li>
A great communicator</li><li>
A great collaborator</li><li>
Enthusiastic and self-motivated</li><li>
Detail oriented and organized</li><li>
Able to project manage and see a project through from start to finish</li><li>
Able to work well under pressure</li><li>
Not afraid to learn new things</li></ul>
The ideal candidate has:<ul><li>
Excellent organizational skills including in-box management</li><li>
Excellent time management skills</li><li>
Excellent phone manner and people skills</li><li>
A team player attitude</li><li>
Knowledge of Microsoft Office</li><li>
Knowledge of Google Suite</li><li>
A love of music</li></ul>
$60,000 - $65,000, Full Time, On-Site to Hybrid
w5uA7VJvvU</div>

Customer Service Representative and Production Manager

N LiNK Consulting, LLC

OverviewJoin a leading international airline at JFK Airport in a bilingual passenger service role.Support check-in, baggage handling, flight operations, and customer care in a team-oriented environment.Japanese-English bilingual skills required. Shift flexibility needed, including nights, weekends, and holidays.ResponsibilitiesProvide customer service support at JFK Airport, including passenger assistance, reservations support, ticket verification, check-in, baggage handling for departures and arrivals, and complaint resolution.Support pre-flight and post-flight operations, including departure preparation, coordination with other airlines, in-flight meal and catering coordination, confirmation of passengers&rsquo; special requests, lost baggage handling, and lounge/stock control.Respond professionally and efficiently to irregular operations, including delayed flights and related customer service issues.Prepare and order airport supplies, operational materials, and documents required for flight operations.Create monthly and other operational reports using airport systems and standard PC applications.Communicate clearly and effectively with colleagues, customers, partner airlines, and outside service providers in both Japanese and English.Provide guidance to contract staff and monitor service quality to help maintain operational and customer service standards.Work collaboratively with team members to support safe, efficient, and high-quality daily operations.Travel occasionally for training sessions or business meetings, including potential trips to Los Angeles or Tokyo, as needed.QualificationsJapanese-English bilingual skills required, with the ability to communicate professionally in both languages.Business-level English required, including the ability to handle business communication and prepare reports.Valid U.S. work authorization required; visa sponsorship is not available.Basic PC skills required, including Excel and Word; PowerPoint is preferred.Valid driver&rsquo;s license required.Strong communication and interpersonal skills with a customer-focused mindset.Able to work effectively in a team-oriented environment and contribute to a cooperative workplace culture.Able to learn new systems and procedures quickly through short-term training, even without prior airport experience.Comfortable working in a physically demanding role that may involve prolonged standing, walking, and occasional lifting or handling of baggage.Must be available for shift work, including early mornings, evenings, late nights, weekends, and holidays.OTHER / MISCELLANEOUSLocation: JFK Airport office.Schedule: 5 days per week on a rotating schedule, Sunday through Saturday.Shift Hours: 8-hour shifts within the following time windows: 6:30 a.m. to 7:00 p.m. and 5:00 p.m. to 3:00 a.m.Work Style: Full-time, on-site position.Overtime: May be required depending on flight operations. Overtime pay applies for hours worked over 40 hours per week.Pay: $58,000.00 - $60,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Language:<ul><li>Japanese (Required)</li></ul>License/Certification:<ul><li>Driver's License (Required)</li></ul>Ability to Commute:<ul><li>John F. Kennedy International Airport, NY (Required)</li></ul>Work Location: In person

Customer Service Representative, Passenger Service (Japanese-English Bilingual )

Medical Offices of Manhattan

Job Title: Call Center RepresentativeResponsibilities: - Answer incoming calls and respond to patient inquiries in a professional and courteous manner - Provide accurate information about appointment, services, and policies to patients - Maintain patients records by updating account information and documenting interactions - Follow communication scripts to ensure consistent and effective customer service - Escalate unresolved issues to appropriate departments for further investigation and resolution - Meet or exceed call center performance targets, including quality assurance and customer satisfaction metrics - Collaborate with team members and supervisors to improve processes and enhance the overall customer experienceSkills:-Medical Medical office experience: 1 - 2 years (Required) - Excellent phone etiquette with the ability to communicate clearly and effectively - Strong customer service skills with a focus on providing exceptional service - Knowledge of medical terminology and medical office procedures is a plus - Bilingual in English and other languages is a plus, as it allows for effective communication with a diverse customer base - Proficient in data entry and navigating computer systems accurately and efficiently - Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment - Strong problem-solving skills with the ability to think quickly on your feetAt our company, we value our employees and offer a supportive work environment that encourages growth and development. We provide comprehensive training to ensure you have the knowledge and skills needed to excel in your role as a Call Center Representative.If you are a motivated individual who is passionate about delivering excellent customer service, we would love to hear from you. Apply today to join our dynamic team!Job Type: Full-timePay: $22.00 - $25.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Call Center Representative

Betances Health Center

Under the supervision of the Access Administrator, the Call Center Representative will be responsible for the following: Managing inbound and outbound patient communications to ensure timely and easy access to care. This role is critical in delivering excellent customer service, scheduling appointments, and supporting patient engagement. The representative will serve as a key point of contact for patients, ensuring a seamless and positive patient experience while maintaining accuracy.PRINCIPAL DUTIES AND RESPONSIBILITIES:<ul><li>Serve as the first point of contact for patients via phone, email, or other communication channels</li><li>Answer inbound calls promptly in a professional and courteous manner</li><li>Schedule, reschedule, and confirm patient appointments in accordance with established protocols</li><li>Verify and update patient demographics, insurance, and eligibility information</li><li>Provide accurate information regarding services, providers, and hours of operation</li><li>Conduct outbound calls for appointment reminders, follow-ups, and outreach initiatives</li><li>Support care coordination activities, including referrals, prior authorizations, and follow-ups</li><li>Document all patient interactions accurately in eClinicalWorks (eCW) in real time</li><li>Maintain strict patient confidentiality in compliance with HIPAA regulations</li><li>Route calls appropriately to clinical, billing, or administrative departments</li><li>Escalate complex or urgent issues as needed</li><li>Meet quality assurance standards and performance metrics</li><li>Demonstrate professionalism, empathy, and cultural competency in all interactions</li><li>Manage high call volumes and multitask in a fast-paced environment</li></ul>Job Type: Full-timePay: $19.00 - $21.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Disability insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>What is you salary expectation?</li></ul>Education:<ul><li>High school or equivalent (Required)</li></ul>Experience:<ul><li>eClinicalWorks: 1 year (Required)</li><li>Customer service: 1 year (Required)</li><li>Computer skills: 1 year (Required)</li></ul>Language:<ul><li>Spanish (Required)</li></ul>Work Location: In person

Labcorp

<div>APPLICATION WINDOW CLOSES: APRIL 23, 2026
Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives.
LabCorp is seeking a remote Customer Service Representative to join our team!
Schedule:
MONDAY THROUGH FRIDAY ALTERNATING SATURDAYS
10AM - 630PM EASTERN
Job Duties/Responsibilities<ul><li>
Act as a liaison between LabCorp, customers, and patients.</li><li>
Maintain understanding of lab operations across departments.</li><li>
Resolve routine requests using internal systems and procedures.</li><li>
Communicate professionally with internal and external customers.</li><li>
Clarify and confirm customer needs to provide solutions.</li><li>
Meet productivity, quality, and service standards.</li><li>
Identify root causes and help prevent recurring issues.</li><li>
Multi-task effectively.</li><li>
Research and resolve complex inquiries using databases.</li><li>
Review test forms for accuracy and correct discrepancies per standard operating procedures.</li><li>
Support initiatives to improve customer satisfaction and performance.</li><li>
Maintain accurate records and CRM data in compliance with HIPAA.</li><li>
Troubleshoot basic technical issues to minimize disruptions.</li><li>
Participate in activities designed to improve customer satisfaction and business performance.</li></ul>
Minimum Qualifications<ul><li>
High school diploma or GED equivalent</li><li>
1 or more years&rsquo; experience in a customer service role</li></ul>
Preferred<ul><li>
Associate degree</li><li>
1 or more years&rsquo; experience with a medical background</li><li>
1 or more years&rsquo; experience working in a contact center/call center environment.</li><li>
1 or more years&rsquo; experience working in the healthcare industry, such as a physician's office or a hospital.</li></ul>
Additional Job Standards<ul><li>
Reliable internet with compatible provider (minimum 50 Mbps download speed).</li><li>
1+ years&rsquo; experience with software (e.g., Microsoft Office, Verint, Salesforce, LIS).</li><li>
HIPAA-compliant, distraction-free workspace.</li><li>
Strong computer skills, including multitasking across systems and typing proficiency.</li><li>
Ability to troubleshoot and resolve basic technical issues independently.</li><li>
Strong verbal/written communication with active listening skills.</li><li>
Courteous with a strong customer service focus.</li><li>
Organized with effective time management in a multitasking environment.</li><li>
Self-motivated and able to learn/apply new processes and systems.</li><li>
Strong critical thinking and problem-solving skills.</li><li>
Takes ownership to ensure issue resolution.</li><li>
Team-oriented with ability to collaborate effectively.</li><li>
Flexible and responsive to changing priorities and workloads.</li><li>
Maintains professionalism in all customer interactions.</li></ul>
This position will work with physician offices, hospital laboratories, patients, and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide patient test results, technical information such as specimen requirements and test turnaround times, or investigate complex problems and provide resolutions, all while ensuring a world-class customer experience. The ideal candidate will be a superb communicator, passionate about customer service and patient care, proficient with computer navigation and typing, and can thrive in a fast-paced environment. Due to system compatibility and security protocols, certain ISPs may not support required VPN device or device management tools.
Pay Range $17.75 - $23.00<ul><li><h2 class="jobSectionHeader">
All job offers will be based on a candidate&rsquo;s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.</h2></li><li><h2 class="jobSectionHeader">
Shift differential applicable for candidates that reside in Central or Pacific time zones.</h2></li></ul>
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.
If you are looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.</div>

CUSTOMER SERVICE SUPPORT REP

Explore 967+ Customer service representative in New York this May. Find roles across top companies and apply now to boost your career.

967 customer service representative jobs In New York

Customer Service Representative

Customer Service Representative

Customer Service Representative and Production Manager

Customer Service Representative, Passenger Service (Japanese-English Bilingual )

Call Center Representative

Call Center Representative

CUSTOMER SERVICE SUPPORT REP