customer service representative

bilingual scheduling center agent Jobs in New York

bilingual scheduling center agent

call center representative Jobs in New York

call center representative

client service associate Jobs in New York

client service associate

client service representative (specialty practice) Jobs in New York

call center rep

School of Science and Technology

<p>We are searching for a polite, professional call center 
representative to work closely with other team members to provide 
outstanding service to our customers by answering questions, handling 
complaints, and troubleshooting problems with our products and services.
 The call center representative may handle a high volume of inbound or 
outbound calls or both and should seek to create a positive experience 
for each caller. They will listen to clients to understand the reason 
for their call, address all questions or complaints, and provide an 
accurate and efficient response.</p><p>To be a successful call center 
representative, you should be customer-focused, detail oriented, and 
efficient. You should be polite, reliable, knowledgeable, and adaptable.</p><h3>Call Center Representative Responsibilities:</h3><ul><li>Answering
 or making calls to clients to learn about and address their needs, 
complaints, or other issues with products or services.</li><li>Responding
 efficiently and accurately to callers, explaining possible solutions, 
and ensuring that clients feel supported and valued.</li><li>Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.</li><li>Building lasting relationships with clients and other call center team members based on trust and reliability.</li><li>Utilizing software, databases, scripts, and tools appropriately.</li><li>Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.</li><li>Making sales or recommendations for products or services that may better suit client needs.</li><li>Taking part in training and other learning opportunities to expand knowledge of company and position.</li><li>Adhering to all company policies and procedures.</li></ul><h3>Call Center Representative Requirements:</h3><ul><li>High school diploma or equivalent.</li><li>More education or experience may be preferred.</li><li>Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.</li><li>Understanding of company products, services, and policies.</li><li>Proficiency with computers, especially with CRM software, and strong typing skills.</li><li>Ability to ask prying questions and diffuse tense situations.</li><li>Strong time management and decision making skills.</li><li>Adaptability and accountability.</li><li>Fluency in multiple languages may be desired.</li></ul>

<p><br><strong>Job Overview</strong><br><br><br><br>We are seeking a dedicated and professional <strong>Chat Support Agent</strong> to join our team on a <strong>Full-Time</strong> basis. &nbsp;As a Chat Support Agent, you will be the first point of contact for our community, providing essential support and information to parents, students, and prospective families, and playing a key role in upholding our commitment to excellence.<br><br><br><br><strong>Responsibilities</strong><br><br><br><br>* Respond promptly and professionally to enquiries received through our live chat and other digital communication channels.<br><br>* Provide accurate information regarding admissions, school programmes, events, and general school policies.<br><br>* Assist users with navigating our website and student portals, troubleshooting technical issues where possible.<br><br>* Escalate complex or unresolved issues to the appropriate internal department for further assistance.<br><br>* Maintain detailed and accurate records of all customer interactions and resolutions.<br><br>* Contribute to the development of our support resources, such as FAQs, to empower users.<br><br>* Uphold the professional and caring reputation of SST in every interaction.<br><br>* Identify and report on trends in customer enquiries to help improve our services.<br><br><br><br><strong>Qualifications</strong><br><br><br><br>* Proven experience in a customer service, chat support, or a similar client-facing role.<br><br>* Exceptional written communication skills, with a strong command of grammar and punctuation.<br><br>* Excellent typing speed and the ability to manage multiple conversations simultaneously.<br><br>* Strong problem-solving skills and a patient, empathetic approach to customer support.<br><br>* The ability to work independently and manage your time effectively.<br><br>* Proficiency in using helpdesk software and CRM systems is highly desirable.<br><br>* A genuine interest in the education sector and a commitment to supporting the mission of SST.<br><br><br><br><strong>Compensation</strong><br><br><br><br>* This position offers a competitive hourly wage ranging from <strong>$17 to $47 USD</strong>, commensurate with experience and qualifications.<br>&nbsp;</p>

Call Center Rep

Oscar Health

<div><p>Hi, we're Oscar. We're hiring a Vice President to oversee our Member &amp; Provider Services and Optimization Team</p>
<p>
Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves&mdash;one that behaves like a doctor in the family.</p>
<p><b>
About the role:</b></p>
<p>
The VP of Member &amp; Provider Services and Optimization is the strategic leader responsible for the performance, scalability, and continuous improvement of the member and provider service experience. You will lead the Member and Provider Services organization, translating high-level goals into actionable operational roadmaps that prioritize member satisfaction, provider engagement, and process optimization. You will be the primary architect of a performance-driven organization. Leading a multi-tiered team of Directors to meet KPIs. You will use Oscar's internal platforms and data-driven insights to build an efficient and compliant operation. By collaborating with multiple peers, you ensure that our service delivery is not only efficient and compliant, but also serves as a differentiator in the healthcare market.</p>
<p>
You will report into the SVP of Member &amp; Provider Strategy</p>
<p><b>
Work Location: </b>This position is based in our New York office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid</p>
<p><b>
Pay Transparency: </b>The base pay for this role is: $218,592 - $286,902.00 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, company equity grants and annual performance bonuses.</p>
<p><b>
Responsibilities:</b></p>
<ul>
<li>Direct the Member &amp; Provider Services organization, overseeing a scalable operating model designed to optimize the end-to-end experience for our entire service ecosystem, including members, providers, and broker call center operations.</li>
<li>Summarize departmental strategies into operational roadmaps, leading the implementation of programs that reduce friction in member navigation and provider service workflows.</li>
<li>Cultivate a culture by guiding the evolution of specialized service tools and data-led workflows that empower teams to resolve complex member and provider needs.</li>
<li>Define and refine the performance management philosophy, using member and provider feedback loops to set rigorous benchmarks for service excellence and optimization.</li>
<li>Define, socialize and implement the call center of the future, using AI, automation, self service and analytics to accelerate Oscar's industry-leading experiences</li>
<li>Improve workforce mix to maximize flexibility, efficiency, business continuity and overall experience</li>
<li>Be a primary voice of customer and advise and direct internal projects to ensure they are aligned with our experience goals</li>
<li>Lead a multi-leveled organization, including multiple levels of managers, to exceed targets in quality and productivity, optimizing every interaction to balance member empathy with regulatory and fiscal requirements.</li>
<li>Ensure teams are equipped and future-ready through advanced service tools and professional development, and build a talent bench that fosters growth for both individual contributors and new leaders.</li>
<li>Lead a culture of continuous optimization, using data-driven root cause analysis to identify systemic pain points in the member and provider experience and deploying sustainable, scalable solutions.</li>
<li>Oversee budgeting and capacity planning, providing data-backed business cases for investments that scale our ability to support a growing member and provider base.</li>
<li>Oversee the integration of quality improvement projects, ensuring that you improve member-facing and provider-facing programs to provide reliable, seamless access to care.</li>
<li>Be a senior Oscar ambassador to external partners and regulators, representing the department's optimized approach to member advocacy and provider relations.</li>
<li>Compliance with all applicable laws and regulations</li>
<li>Other duties as assigned</li>
</ul>
<p><b>Requirements:</b></p>
<ul>
<li>15+ years of professional experience</li>
<li>5+ years experience in managing a large organization with onshore and offshore colleagues</li>
<li>5+ years experience leading large call center operations</li>
<li>5+ years experience operational planning, workforce management and budgeting</li>
<li>Experience operating in a regulated environment</li>
</ul>
<p><b>Bonus points:</b></p>
<ul>
<li>Experience in the healthcare or healthtech industry</li>
<li>Experience with continuous process improvement</li>
<li>Experience in consulting</li>
<li>Experience in healthcare payer operations</li>
</ul>
<p><b>Travel Requirements</b></p>
<ul>
<li>5-10% travel which may include representing Oscar operations with strategic provider partners and leadership strategic planning.</li>
</ul><div><p>
This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.</p>
<p>
At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care - an experience made whole by our unique backgrounds and perspectives.</p>
<p><b>
Pay Transparency: </b>Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.</p>
<p><b>
Artificial Intelligence (AI): </b>Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.</p>
<p><b>
Reasonable Accommodation: </b>Oscar applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.</p>
<p><b>
California Residents:</b> For information about our collection, use, and disclosure of applicants' personal information as well as applicants' rights over their personal information, please see our Privacy Policy.</p></div></div>

VP, Member & Provider Services and Optimization

Cencora

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>
Job Details
</b></h1></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p></p><p>This role is in support of Cencora's global logistics and storage services marketed through our World Courier business.</p><p></p><p>
We&rsquo;re hiring a CDL Driver (Class A) to safely and efficiently complete time-critical local pickups and deliveries between client sites, World Courier facilities, and area airports. This role is essential to protecting shipment integrity (including cold chain) and delivering an outstanding client experience through accuracy, communication, and on-time performance.</p><p></p><p><b>
Location: </b>Newburgh, NY</p><p><b>
Schedule: </b>Monday - Friday 1:00am - 9:00am</p><p><b>
Compensation:</b> <i>Pay starting at $33.65/hr with potential for up to $35.40/hr based on a variety of earning opportunities including shift differentials, performance incentives, and referral bonuses.</i></p><p></p><p><b>
Key Responsibilities</b></p><p></p><ul><li>
Performs pickup, delivery, loading, unloading, and transfer activities to support accurate and timely movement of materials and products.</li><li>
Supports receiving, checking, storing, and replenishing inventory to maintain stock accuracy and product availability.</li><li>
Maintains shipment, inspection, receipt, inventory, and delivery documentation to support traceability and regulatory compliance.</li><li>
Inspects assigned vehicles, equipment, and cargo conditions before and after transport and reports safety, maintenance, or shipment issues for resolution.</li><li>
Communicates delivery instructions, shipment updates, and discrepancies to support service continuity and effective coordination of daily logistics activities.</li><li>
Maintains warehouse and storage areas in a clean and orderly condition to support safe handling, inventory control, and operational readiness.</li><li>
Provides routine customer and administrative support related to delivery, inventory, and warehouse activities.</li></ul><p></p><p><b>
Education:</b></p><ul><li><p>
High School Diploma/GED or equivalent experience required.</p></li></ul><p></p><p><b>
Work Experience:
</b></p><ul><li><p>2+ years of experience in logistics, transportation, warehouse operations, inventory control, or a related field required.</p></li><li><p>
Certification in forklift operation, licensure in commercial vehicle operation appropriate for assigned vehicle class and transported materials or equivalent preferred.
</p></li></ul><p></p><h1 class="jobSectionHeader"><b>What Cencora offers</b></h1><p></p><p>
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members&rsquo; ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora</p><p></p>
Full time<p></p><div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>
Salary Range*</b></h1></div></div></div></div></div></div></div><p></p>
$34,000 - 62,370<p></p><ul><li>This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.</li></ul><p></p><h1 class="jobSectionHeader"><b>
Equal Employment Opportunity</b></h1><p>
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.</p><p></p><p>
The company&rsquo;s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.</p><p></p><p>
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned</p><p>
.</p><h1 class="jobSectionHeader"><b>
Affiliated Companies:</b></h1>
Affiliated Companies: World Courier Inc</div>

CDL Driver Class A

NYU Langone Health

<div><p>NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. Vizient Inc. has ranked NYU Langone the No. 1 comprehensive academic medical center in the country for three years in a row, and U.S. News &amp; World Report recently placed nine of its clinical specialties among the top five in the nation. NYU Langone offers a comprehensive range of medical services with one high standard of care across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida. With $14.2 billion in revenue this year, the system also includes two tuition-free medical schools, in Manhattan and on Long Island, and a vast research enterprise with over $1 billion in active awards from the National Institutes of Health.
<br>
<br>
<i>For more information, go to</i> <i>NYU Langone Health</i>, and interact with us on <i>LinkedIn</i>, <i>Glassdoor</i>, <i>Indeed</i>, <i>Facebook</i>, <i>X</i>, <i>YouTube</i> <i>and</i> <i>Instagram</i>.</p>
<p><b>
Position Summary:</b><br>
We have an exciting opportunity to join our team as a Patient Care Technician/Senior Nursing Attendant-TH8W Labor and Delivery-Evening Shift (37.5 Hours).
<br>
<br>
In this role, the successful candidate Assists the professional nurse in the care of patients and families by completing assigned patient care tasks; provides competent, safe, and compassionate care with emphasis on an understanding of the challenges faced by hospitalization, undergoing procedures or diagnostic tests; provides support to the unit in the maintenance and safety of supplies, equipment and the environment; demonstrates NYU Langone Health Core Values in all aspects of job performance.</p>
<p><b>
Job Responsibilities:</b></p>
<ul>
<li>Demonstrates knowledge of the NYU Langone Health Core Values and incorporates them into the performance of duties.
</li><li>Demonstrates respect for patient confidentiality, privacy, dignity, and rights
</li><li>Demonstrates accountability for supplies, equipment, and environmental support.
</li><li>Assists in the collection of data for the units Quality and Performance Improvement Program that includes patient satisfaction and other measures.
</li><li>Assists the nurse in the review and corrective action plans regarding patient/family response, and satisfaction.
</li><li>Recognizes own limitations and requests assistance when needed.
</li><li>Discusses educational concerns and goals with the Nurse Manager or appropriate leadership.
</li><li>Seeks learning resources for identified learning needs.
</li><li>Participates in the orientation process of other patient care technicians. Participates in unit meetings and conferences.
</li><li>Completes annual mandatory education requirements for patient care technicians.
</li><li>Demonstrates an awareness of the needs and behaviors of specific patient age groups and different cultures.
</li><li>Assists in supporting unit activities as requested. Assists in emergency situations as directed.
</li><li>Utilizes specialized skills and safety when carrying out specific tasks of patient care as assigned, including phlebotomy, fingersticks for glucose, and electrocardiograms.
</li><li>Demonstrates understanding of infection prevention and control standards.
</li><li>Assists in data collection and activities as assigned. Assists in maintaining safety and comfort needs of patients and families. Assists with admission, transfer and discharge procedures per unit / service operations.
</li><li>Verbally and non-verbally communicates responsiveness and support to patients, families, and other staff.
</li><li>Observes general behavior and reports same to the registered nurse to whom assigned.
</li><li>Performs safety observations for patients on continuous observation or in restraints, per policy and as directed.
</li><li>Provides assistance to patients in the activities as applicable.
</li><li>Completes delegated responsibilities as directed by the registered nurse.
</li><li>Uses a clear, caring and respectful communication style with patients and families, nurses and other members of the health care team. Functions as a respectful member of the health care team.
</li><li>Answers patients call lights promptly and effectively; completes patient requests for assistance with personal care and activity, and reports those requests not within the role of the patient care technician to the professional nurse assigned to the patient.
</li><li>Reports all observations concerning patients to the professional nurse responsible for the patient on a given shift Responds to requests for specific tasks as delegated by any registered professional nurse.
</li><li>Provides for security of patients personal property, and handles valuables according to hospital procedure. Maintains cleanliness of the nursing unit as appropriate to position. (i.e., utility room, unit refrigerators, etc.).
</li><li>Gives direct assistance to all team members, including registered nurses, licensed practical nurses, physicians, nursing attendants, patient unit clerks, escort, dietary and other health care employees.
</li><li>Assists in having patient ready for scheduled appointments including placing the patient on a stretcher or in a wheelchair.Runs errands to other departments, including but not limited to, the delivery of specimens and equipment.
</li><li>Assists in keeping patient environment, patient equipment and patient care areas/units clean, safe and orderly.
</li><li>Ensures that necessary equipment and supplies are present in the patient rooms and on the unit.</li><br>
</ul>
<p></p><p><b>Minimum Qualifications:</b><br>
To qualify you must have a Patient Care Technician Minimum Qualifications: High School graduate or equivalent required. Graduate of a PCT program w/ at least 6 months hospital experience OR CNA graduate plus course completion in EKG &amp; Phlebotomy and PCT certification eligible plus at least 6 months hospital experience, OR PCT Certification through National Healthcareer Association (NHA) w/ at least 6 months hospital experience. BLS or Heartsaver CPR/AED certification. (Issued by the American Heart Association-AHA) OR Heartsaver CPR/AED certification (Issued by the American Heart Association-AHA) is required upon entry to the position Must complete PCT online program within 3 months of hire.<br>
Senior Nursing Attendant Minimum Qualifications: High School Diploma or equivalent Required. Graduate of Certified Nursing Attendant Program, certified as a CNA and at least 6 months relevant experience. BLS or Heartsaver CPR/AED certification (Issued by the American Heart Association-AHA) is required upon entry to the position. Competencies: Working knowledge of English is evident in verbal, reading and writing abilities; other language an asset; Strong customer service and communication skills..
<br>
<br>
<b>Required Licenses:</b> Basic Life Support Cert</p>
<p><i>
Qualified candidates must be able to effectively communicate with all levels of the organization.</i><br>
<br>
NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.</p>
<p>
At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.
<br>
<br>
NYU Langone Health is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.</p>
<p>
View Know Your Rights: Workplace discrimination is illegal.</p>
<p>
NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $63,647.95 - $63,647.95 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.</p>
<p>
To view the Pay Transparency Notice, please click here</p></div>

Patient Care Technician/Senior Nursing Attendant-TH8W Labor and Delivery-Evening Shift (37.5 Hours)

Mount Sinai Health System

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 <strong>
  Security Officer-Security-Mount Sinai Hospital-Full Time
  <br/>
  <br/>
 </strong>
 Provides security for employees, patients, visitors and deters loss of property through access control, patrols, crime prevention activities, and investigation of unusual activities.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provides protection for medical center patients, employees and visitors, by staffing assigned post, patrolling assigned areas and investigating unusual occurrences and accordingly, provides protection for the facility and property.
  </li>
  <li>
   Provides emergency and general assistance by responding to Team 7000s, restraints, patient observations, disruptive persons and other requests for service.
  </li>
  <li>
   Participates in access control by checking identification, screening visitors, checking property passes and clearing areas at the end of visiting hours.
  </li>
  <li>
   Directs vehicle traffic to prevent congestion that would hinder center operations. Ensures that ambulance bays are cleared of unauthorized vehicles.
  </li>
  <li>
   Offers assistance and direction to visitors and patients, and detains those individuals not authorized to be on the premises.
  </li>
  <li>
   Conducts security escorts upon requests within the Medical Center, to parking lots and to staff residences immediately adjacent to the center.
  </li>
  <li>
   Escorts Medical Center funds and valuables from various locations to the Cashier.
  </li>
  <li>
   Submits timely and complete reports on all pertinent security activity.
  </li>
  <li>
   Performs other related security, general office or record keeping tasks, according to procedures, and as directed.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   HS/GED
  </li>
  <li>
   None but experience in security/law enforcement is preferred.
  </li>
  <li>
   Current NYS licensure as Security Officer Preferred Issuing Agency: NYS/ Department of State
   <br/>
   <br/>
  </li>
 </ul>
 Collective bargaining unit: SSOBA-MSH
 <br/>
 <br/>
 <strong>
  Employer Description
  <br/>
  <br/>
 </strong>
 <strong>
  Strength through Unity and Inclusion
  <br/>
  <br/>
 </strong>
 The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai&rsquo;s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.
 <br/>
 <br/>
 At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.
 <br/>
 <br/>
 <strong>
  About The Mount Sinai Health System
  <br/>
  <br/>
 </strong>
 Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time &mdash; discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients&rsquo; medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News &amp; World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News &amp; World Report&rsquo;s &ldquo;Best Children&rsquo;s Hospitals&rdquo; ranks Mount Sinai Kravis Children's Hospital among the country&rsquo;s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek&rsquo;s &ldquo;The World&rsquo;s Best Smart Hospitals&rdquo; ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.
 <br/>
 <br/>
 <strong>
  Equal Opportunity Employer
  <br/>
  <br/>
 </strong>
 The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.
 <br/>
 <br/>
 <strong>
  Compensation
  <br/>
  <br/>
 </strong>
 The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $24.3591 - $27.0656 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
</div>


Security Officer-Security-Mount Sinai Hospital-Full Time

Amentum

<div><p><b>Amentum</b> is seeking a <b>Tracking</b><b> Controller In Air / In Water </b>to support the Atlantic Undersea Test and Evaluation Center (AUTEC) Mission in <b>Andros Island, Bahamas</b>. AUTEC is a Major Range and Test Facility Base (MRTFB) and the Naval Undersea Warfare Center, Division Newport's largest single team project, providing both deep and shallow water test and training environments. The <b>Tracking Controller </b><b>In Air / In Water </b>is responsible for the management of real-time in-air and in-water range tracking systems and is accountable to the Test Operations Manager on the AUTEC project. <b>Must be able to obtain and maintain a Secret U.S. Government Clearance. Note: U.S. Citizenship is required to obtain a Secret Clearance.</b></p><p></p><p><b>
Duties and Responsibilities:</b></p><br>
<p></p><ul>
<li>
Manage real-time range tracking systems to meet test operation requirements in an efficient and successful manner.</li>
<li>Review all relevant test operations&rsquo; documents such as operation directives, test plans, pre-test briefings, and unclassified and classified naval messages.</li>
<li>Coordinate test tracking requirements with down-range site personnel prior/during/posttest support.</li>
<li>Attend pertinent test meetings including Range Safety briefs, pre-test briefs, test specific planning meetings, and range scheduling meetings.</li>
<li>Ensure tracking stations in the Real-time Display Center are properly prepared and manned for range testing as required by the Operations Directive and AUTEC Schedule of Operations.</li>
<li>Maintain real-time logs of all test operations in accordance with established procedures, and oversee supplemental documentation requirements such as deficiency reports and range utilization reports.</li>
<li>Provide technical evaluation to the duty team of any real-time problem and suggest alternatives for meeting test objectives.</li>
<li>Exercise discretion and independent judgment to meet customer demands in conjunction with keeping company objectives in focus.</li>
<li>Perform other duties as assigned.</li></ul><p></p><p><b><br>
Minimum Requirements:</b></p><br>
<p></p><ul>
<li>
 BA / BS degree in Engineering, Science, Electronics, or equivalent preferred.</li>
<li>Military service or commercial experience (3 yrs.) in a technical field involving large-scale test operations may be substituted in lieu of the degree.</li>
<li>Must be able to qualify as a Tracking Controller for I/A and I/W Systems in accordance with work-based learning and certification requirements</li>
<li>Working knowledge of various tracking, acoustical, and/or communication systems as well as performance characteristics of US Navy vessels and anti-submarine warfare tactics a plus.</li>
<li>Computer literacy in a Windows environment. Exceptional written and oral communication skills in English required. Use of Microsoft Outlook email and associated tools is imperative.</li>
<li>Capacity to manage close vision work on computer screens/monitors.</li>
<li>Must be able to walk up/down a one flight stairwell as well as board range craft and fixed/rotary wing aircraft.</li>
<li>Work independently and as a part of a team with contractor, Range User and NUWC personnel.</li>
<li>Aptitude for tactful interaction with a wide variety of military and civilian personnel of various nationalities.</li>
<li>Ability to remain calm and decisive under pressure; remain flexible and professional coping with changes in a real-time environment.</li>
<li>Must be able to reside in remote location with limited medical facilities.</li>
<li><b>A valid US Passport and Driver&rsquo;s License is required.</b></li>
<li><b>Clearance: Must possess and maintain a current Secret clearance; US Citizenship is required.</b></li>
</ul><p></p><p><b>
Preferred Qualifications:</b></p><p></p><ul><li>
Working knowledge of various tracking, acoustical, and/or communication systems as well as performance characteristics of US Navy vessels and anti-submarine warfare tactics a plus. Knowledge of AUTEC capabilities beneficial.</li></ul></div><p></p>

Tracking Controller (In Air/In Water Systems)

Mount Sinai Morningside

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 Job Description
 <br/>
 <br/>
 The Health System Command Center Pharmacy Coordinator supports centralized pharmacy operations through a virtual command center model that serves multiple hospitals and ambulatory care settings across the health system.
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 This role assists pharmacists and clinical care teams by performing medication reconciliation, patient outreach, medication access coordination, and prior authorization support while ensuring accurate medication management during care transitions.
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 The coordinator also supports Hospital-at-Home programs, facilitating medication coordination, patient communication, and medication access services to ensure safe medication use outside the hospital environment.
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 This position functions as part of a remote pharmacy services team designed to improve medication safety, patient outcomes, and care continuity across the health system.
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 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 Medication Reconciliation Support
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 <br/>
 <ul>
  <li>
   Conduct admission medication history collection through patient interviews, caregiver communication, and external pharmacy records.
  </li>
  <li>
   Verify medication lists using available resources including:
  </li>
  <li>
   EHR records
  </li>
  <li>
   pharmacy dispensing records
  </li>
  <li>
   prescription monitoring programs
  </li>
  <li>
   outpatient pharmacy contacts
  </li>
  <li>
   Document medication histories in the electronic health record for pharmacist review.
  </li>
  <li>
   Identify discrepancies and escalate issues to pharmacists for resolution.
   <br/>
   <br/>
  </li>
 </ul>
 Hospital-at-Home Program Support
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 <br/>
 <ul>
  <li>
   Assist with medication coordination for Hospital-at-Home patients.
  </li>
  <li>
   Confirm medication availability and delivery for home-based patients.
  </li>
  <li>
   Communicate with:
  </li>
  <li>
   home infusion pharmacies
  </li>
  <li>
   MSHS inpatient pharmacies
  </li>
  <li>
   retail pharmacies
  </li>
  <li>
   specialty pharmacies
  </li>
  <li>
   Support medication delivery logistics and refill coordination.
   <br/>
   <br/>
  </li>
 </ul>
 Prior Authorization and Medication Access Support
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 <ul>
  <li>
   Assist in obtaining prior authorizations for medications prescribed during hospitalization or at discharge.
  </li>
  <li>
   Coordinate with:
  </li>
  <li>
   insurance providers
  </li>
  <li>
   pharmacy benefit managers (PBMs)
  </li>
  <li>
   outpatient pharmacies
  </li>
  <li>
   specialty pharmacy teams.
  </li>
  <li>
   Track authorization status and notify pharmacists and care teams of approvals or denials.
  </li>
  <li>
   Support medication access programs such as:
  </li>
  <li>
   manufacturer assistance
  </li>
  <li>
   copay assistance
  </li>
  <li>
   medication affordability programs
   <br/>
   <br/>
  </li>
 </ul>
 Post-Discharge Follow-Up
 <br/>
 <br/>
 <ul>
  <li>
   Conduct post-discharge patient outreach under pharmacist supervision.
  </li>
  <li>
   Confirm patients have:
  </li>
  <li>
   received prescribed medications
  </li>
  <li>
   understood medication instructions
  </li>
  <li>
   scheduled follow-up appointments.
  </li>
  <li>
   Identify medication-related issues and escalate to pharmacists when needed.
  </li>
  <li>
   Document patient interactions in the EHR.
   <br/>
   <br/>
  </li>
 </ul>
 Medication Access and Prescription Coordination
 <br/>
 <br/>
 <ul>
  <li>
   Confirm prescription transmission to outpatient pharmacies.
  </li>
  <li>
   Coordinate medication delivery or bedside delivery programs (Meds-to-Beds).
  </li>
  <li>
   Verify insurance coverage and copayment information for patients.
  </li>
  <li>
   Assist in resolving medication access barriers before discharge.
   <br/>
   <br/>
  </li>
 </ul>
 Command Center Operational Support
 <br/>
 <br/>
 <ul>
  <li>
   Monitor command center dashboards and patient queues for:
  </li>
  <li>
   medication reconciliation tasks
  </li>
  <li>
   discharge medication coordination
  </li>
  <li>
   follow-up outreach assignments.
  </li>
  <li>
   Maintain communication with site-based pharmacists and nursing teams.
  </li>
  <li>
   Support surge operations and remote pharmacy coverage across multiple hospitals.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma or equivalent required
  </li>
  <li>
   Experience supporting transitions of care programs
  </li>
  <li>
   Experience with Epic EHR
  </li>
  <li>
   Experience with prior authorization workflows
  </li>
  <li>
   Experience in telepharmacy or remote pharmacy services
  </li>
  <li>
   Experience with Hospital-at-Home programs
  </li>
  <li>
   Certified Pharmacy Technician (CPhT) through PTCB or NHA Preferred
  </li>
  <li>
   Registered Pharmacy Technician Preferred
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Employer Description
  <br/>
  <br/>
 </strong>
 <strong>
  Strength through Unity and Inclusion
  <br/>
  <br/>
 </strong>
 The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai&rsquo;s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.
 <br/>
 <br/>
 At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.
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 <strong>
  About The Mount Sinai Health System
  <br/>
  <br/>
 </strong>
 Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time &mdash; discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients&rsquo; medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News &amp; World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News &amp; World Report&rsquo;s &ldquo;Best Children&rsquo;s Hospitals&rdquo; ranks Mount Sinai Kravis Children's Hospital among the country&rsquo;s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek&rsquo;s &ldquo;The World&rsquo;s Best Smart Hospitals&rdquo; ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.
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 <strong>
  Equal Opportunity Employer
  <br/>
  <br/>
 </strong>
 The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.
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 <strong>
  Compensation
  <br/>
  <br/>
 </strong>
 The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $34 - $45.9472 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
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Health System Command Center Pharmacy Coordinator; Full Time Days

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