bilingual scheduling center agent

Aspen Dental

<div><div><div><div><div>Aspen Dental has over 1000 locations that are focused on providing dental services to all patients. We focus on breaking down the barriers that make it hard for patients to keep up with their dental health, affordability, transparency, and access.</div><div>
Work from home as a Spanish Bilingual Scheduling Center Agent where you will partner with our patients to schedule their appointment(s), providing them critical access to care and improved dental health.</div><div>
We have full-time and part-time positions available. Virtual training classes begin soon, don&rsquo;t miss your opportunity to say YES to a career with Aspen Dental and make an impact on people&rsquo;s lives. Most importantly, you&rsquo;ll be part of an organization that offers career development and pathing so that you can better your quality of life while helping patients do the same.</div><div>
Job Duties:</div><div><ul><li>
Work with patients to schedule appointments, as the first point of contact for new patients calling to book an appointment or learn about Aspen Dental services,</li></ul></div><div><ul><li>
Answer inbound calls in a high-volume environment, while compassionately handling questions/concerns</li></ul></div><div><ul><li>
Listen empathetically and think critically to understand patient needs, use trained sales and customer service techniques to set appointments. Focus on appointment acceptance and customer care to reach individual and call center goals.</li></ul></div><div><ul><li>
Additional duties as assigned by the Call Center Leadership team</li></ul></div><div> 
Job Requirements:</div><div><ul><li>
High School Diploma or equivalent required</li></ul></div><div><ul><li>
Must be professionally proficient in both English and Spanish</li></ul></div><div><ul><li>
1+ years of customer service experience required (retail, call center, or hospitality preferred), with ability to answer calls in a high-volume call center environment strongly preferred</li></ul></div><div><ul><li>
Desire to succeed in a fast-paced, goal and consumer driven environment</li></ul></div><div><ul><li>
Communication skills, with the ability to speak clearly and professionally</li></ul></div><div><ul><li>
Tech-savvy - Ability to navigate provided technology efficiently</li></ul></div><div><ul><li>
Must have Cable/Fiber connect internet, with ability to hardwire the internet within 6 feet of the router (no WiFi/cellular/hotspot), and be at least 100 Mbps download and 10 Mbps upload</li></ul></div><div><ul><li>
Must have a quiet, HIPPA compliant, private workspace</li></ul></div></div><div><div><ul><li>
Some evening and weekend scheduling availability required</li></ul></div><div> 
Compensation and Benefits:</div><div><ul><li>
Pay rate: $17.00/per hour, plus eligibility for performance-based bonuses paid monthly and pay rate increases at 90 and 180 days.</li></ul></div><div><ul><li> 
Various full and part-time shifts available</li></ul></div><div><ul><li>
Comprehensive Health, Dental and Vision insurance offerings</li></ul></div><div><ul><li>
Paid time off</li></ul></div><div><ul><li>
401K &ndash; with generous company match</li></ul></div><div> 
Apply today for immediate consideration and begin your career journey with Aspen Dental!</div></div></div></div> 
View CA Privacy Policy</div>

Bilingual Scheduling Center Agent

Legacy Wireless Solutions

​Join Legacy Wireless Solutions as a Sales and Operations Assistant, where you&rsquo;ll be the vital link between our sales pipeline and daily operational execution! In this pivotal role, you won't just manage tasks&mdash;you will optimize them. You will provide essential support to ensure the seamless flow of sales processes, and daily business activities. Your organizational prowess, sharp eye for detail, and communication skills will shine as you interact directly with our Sub-Dealers, Carriers, and Vendors. If you're a proactive problem-solver ready to thrive in a fast-paced environment, we want to hear from you!​What You&rsquo;ll DoSales &amp; Client Support​Contact Sub-Dealers and Carriers, promptly addressing inquiries to ensure exceptional service, meeting metric goals and client retention.​Support the sales pipeline by managing calendars, scheduling meetings, and coordinating critical touchpoints for the sales team.​Operational Efficiency​Coordinate externally by contacting and managing relationships with Vendors and Carriers in a timely, efficient manner.​Maintain data accuracy by utilizing Microsoft Office and Google Workspace for generating reports, processing orders, and proofreading client-facing correspondence.​Collaborate on cross-functional projects, leveraging your organizational skills to keep timelines on track and operations running smoothly.​Qualifications​Basic Qualifications​Tech-Savvy: Strong computer literacy with high proficiency in Microsoft Office Suite (especially Excel/Word) and Google Workspace.​Multi-Tasking Master: Demonstrated organizational skills with the ability to prioritize and manage a high volume of sales and ops tasks simultaneously.​Communication Pro: Excellent typing and proofreading skills, with top-tier written and verbal communication.​Preferred Qualifications​Industry Experience: Prior experience working directly within a sales, customer service, or operations department.​Bilingual Advantage: Bilingual abilities are highly preferred to enhance communication with our diverse client base.​Systems Knowledge: Familiarity with CRM software.​Why You&rsquo;ll Love It Here​We believe in fostering an environment where our employees can thrive professionally! Join us for a rewarding career that supports your growth.​Our benefits include:​A collaborative workplace culture that genuinely values your contributions.​Opportunities for professional development and skill enhancement.​About Us​As part of our vibrant team, you'll play an integral role in creating an efficient work environment that empowers everyone around you. We are dedicated to enriching lives through exceptional service while valuing the unique talents of each employee. Come be a part of something great!Legacy Wireless Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Job Type: Full-timePay: From $50,000.00 per yearBenefits:<ul><li>Paid time off</li></ul>Work Location: In person

Sales and Operations Assistant

Mirage

<div>Mirage is an AI-native video platform that intelligently orchestrates production and editing through natural language. Our models leverage contextual awareness to execute the same creative decisions a professional editor would &mdash; dramatically improving productivity for experienced teams, while making video creation accessible to anyone. 
 
We&rsquo;re an interdisciplinary team addressing some of the most difficult technical and creative challenges in generative media. As an early member of our team, you&rsquo;ll tackle foundational problems that remain largely unsolved across the industry, driving an outsized impact on the future of creative expression. 
More about us
Product (Captions by Mirage)
Research (Seeing Voices, technical-white-paper)
Updates (Mirage on X / twitter)
TechCrunch, Forbes AI 50, Fast Company (press) 
Our Investors
We&rsquo;re very fortunate to have some the best investors and entrepreneurs backing us, including Index Ventures, Kleiner Perkins, Sequoia Capital, Andreessen Horowitz, General Catalyst, Uncommon Projects, Kevin Systrom, Mike Krieger, Lenny Rachitsky, Antoine Martin, Julie Zhuo, Ben Rubin, Jaren Glover, SVAngel, 20VC, Ludlow Ventures, Chapter One, and more.
Please note that all of our roles will require you to be in-person at our NYC HQ (located in Union Square)
About the Role 
Mirage is seeking an ML Engineer to push the boundaries of large language models for multimodal creative tasks. You'll develop new approaches for building and extending agentic systems that understand and operate over complex, real-world data, particularly video.
This role focuses on advancing agent capabilities, improving reasoning and control, and enabling new forms of interaction between language models and time-based media.
Responsibilities<ul><li>
Design and build end-to-end agentic systems for creative tasks</li><li>
Develop novel approaches for training and adapting the large language models that power these agents</li><li>
Design new objectives, datasets, and fine-tuning strategies to improve agent behavior and reliability</li><li>
Explore multimodal reasoning and structured generation for creative control</li><li>
Run systematic experiments to evaluate and improve agent performance in real-world tasks</li><li>
Design evaluation frameworks for agentic workflows in video analysis and editing</li><li>
Analyze failure modes across the full agent loop (planning, tool use, execution) and iterate on improvements</li></ul>
What makes you a great fit<ul><li>
BS/MS/PhD in CS, ML, or related field</li><li>
Strong track record building production ML systems or agentic pipelines</li><li>
Deep understanding of transformers and modern LLM techniques</li><li>
Experience with fine-tuning, alignment, or post-training methods, especially for adapting models to generate structured outputs or drive tool use</li><li>
Comfort owning the full stack, from model-level experiments to deployed agent systems</li><li>
Strong experimental rigor and good taste for what makes agents actually work in practice</li></ul><h3 class="jobSectionHeader">
Benefits:</h3><ul><li>
Comprehensive medical, dental, and vision plans</li><li>
401K with employer match</li><li>
Commuter Benefits</li><li>
Catered lunch multiple days per week</li><li>
Dinner stipend every night if you're working late and want a bite!
</li><li>Grubhub subscription</li><li>
Health &amp; Wellness Perks</li><li>
Multiple team offsites per year with team events every month</li><li>
Generous PTO policy</li></ul>
Captions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please note benefits apply to full time employees only.
Compensation Range: $175K - $275K</div>

ML Engineer, Agentic Systems

Amazon Web Services

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
Amazon Web Services | Cloud Economics 
Are you a customer-obsessed business development leader with a track record of building new strategic motions and translating complex financial models into executive decisions? Do you have the depth to quantify the ROI of AI-powered contact center transformation &mdash; and the influence to drive customer commitment at the C-suite level? Are you energized by designing the financial models and methodologies that become the standard for how AWS sells AI adoption at scale? Join the AWS Cloud Economics Connect team as a Senior Business Development Manager. 
 
As AWS and Amazon Connect continue to grow rapidly, we are seeking a Senior Business Development Manager to join the Cloud Economics Connect team. In this role, you will design, build, and own the financial models and methodologies that power Amazon Connect's AI adoption motion &mdash; creating the economic foundation that enables AWS field teams to articulate the value of Connect Customer AI with consistency, rigor, and scale. 
You will work directly with high-value Connect customers globally, partnering with cross-functional teams of AI Specialists, Customer Success Specialists, AI Architects, and Data Scientists who embed with customers in focused deployment cycles to compress time-to-value. Your models and methodologies will be the financial backbone of every customer engagement. 
 
Key job responsibilities 
<ul><li>Design and build the core financial models and ROI methodologies used across all Amazon Connect AI adoption engagements, establishing a repeatable, scalable framework for quantifying the business impact of transitioning into Amazon Connect Customer AI.</li><li>Develop customer-specific value hypotheses by assessing baseline contact center operations, AI optimization potential, and projected business outcomes &mdash; producing financial analyses that are rigorous enough to withstand CFO scrutiny and clear enough to drive executive alignment.</li><li>Build and continuously refine a suite of ROI tools, playbooks, and benchmarks that enable value conversations at scale &mdash; multiplying your methodology well beyond direct engagements.</li><li>Drive executive-level value presentations alongside AI Specialists, building alignment with customer CX and AI leadership on target-state economics, business objectives, and the financial bridge needed to close the gap between adoption and realized value.</li><li>Define the measurement framework for AI optimization impact &mdash; establishing the methodology for quantifying containment rates from agentic self-service, handle time reduction from agent assist, contact deflection, and cost-per-serviced-contact improvement across a diverse customer base.</li><li>Own the business development reporting framework, designing the metrics, models, and tracking methodology that measure program financial outcomes and inform product roadmap prioritization, program scaling, and executive business reviews.</li></ul> 
A day in the life 
The Senior Business Development Manager on the Cloud Economics Connect team is the architect of the financial models and methodologies that drive Amazon Connect's AI adoption. On a given day, you might be designing a new ROI framework for a strategic Connect customer, pressure-testing financial models against revenue neutrality constraints, or sitting alongside an AI Specialist in a VP-level customer meeting to walk through the economics of an AI adoption roadmap you built. You turn contact center economics &mdash; containment rates, handle time reduction, cost-per-contact improvement, ARR impact &mdash; into financial models that are both analytically defensible and executively compelling. You think beyond the individual engagement &mdash; your goal is to build methodologies that scale, so that every AWS field team member can walk into a Connect AI conversation armed with the same rigor and confidence. You don't wait to be asked &mdash; you identify the gaps in how we measure and communicate value, build the models that close them, and set the standard for the team. 
 
About the team 
The Customer Experience specialist team helps customers learn about and adopt Amazon Connect. We are one of the fastest growing AWS services and a leader in the Contact Center as a Service (CCaaS) category. As an AI-powered cloud contact center, Amazon Connect delivers a rapid pace of innovation that enables companies to unlock bar raising experiences for customers and agents at lower cost.</div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>5+ years of Go-To-Market, Business Development, Sales, or Consulting experience</li><li>5+ years of working with Data &amp; AI related technologies, including, but not limited to, AI/ML, GenAI, Analytics, Database, and/or Storage experience</li><li>5+ years of working with Business Application Technologies, including, but not limited to End User Compute (EUC), Supply Chain, Contact Center as a Service, Consumer Data Applications, Encrypted Communications, and/or Communication Developer Services experience</li><li>5+ years of working with Core Cloud Technology Services, including, but not limited to Compute, Edge, Hybrid, Security, and/or Networking experience</li><li>5+ years of working with Enterprise Application Modernization and Migration technologies, including, but not limited to, Mainframe, Serverless, Containers, or Cloud Operations experience</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Experience interpreting data and making business recommendations</li><li>Experience identifying, negotiating, and executing complex legal agreements</li><li>Experience with Contact Center technology transformation initiatives and the impact AI drivers</li><li>Deep understanding of cloud technologies, including public and hybrid cloud platforms.</li><li>Financial analysis spreadsheet skills and presentation (Powerpoint) creation/delivery skills</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. 
USA, NY, New York - 162,700.00 - 220,200.00 USD annually 
USA, VA, Arlington - 147,900.00 - 200,100.00 USD annually 
USA, WA, Seattle - 147,900.00 - 200,100.00 USD annually</div>

Senior Business Value Specialist - Amazon Connect, Customer Experience

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
Join the team building the AI brain behind Amazon Ads &mdash; the SPB Agent platform powers agentic experiences that autonomously guide millions of advertisers, sellers, and sales teams with personalized, data-backed intelligence across the Ads Console, Seller Central, and Next Gen Selling. 
 
As an SDE on this team, you'll architect and ship generative AI systems that reason over campaign performance, make autonomous decisions on behalf of sellers, and deliver hyper-personalized advertising guidance at massive scale. This is a rare opportunity to work at the intersection of large language models, distributed systems, and advertising &mdash; shaping how businesses connect with customers through AI. 
 
Why this role: 
<ul><li>Own the platform that integrates and powers reasoning behind multiple agentic AI products</li><li>Ship to millions of merchants and brands worldwide</li><li>Collaborate with world-class AI researchers and engineers</li><li>Work at the forefront of generative AI technologies and agent-based architectures</li></ul>
Experiences powered by the SPB Agent include: 
<ul><li>AI Campaign Overview &ndash; A dynamic widget on an advertiser's Campaign Detail page that adapts its narrative in real time based on performance and campaign data</li><li>AI Companion for Selling Partners &ndash; A personalized assistant in Seller Central that provides data-backed guidance, makes autonomous decisions, and executes actions on behalf of sellers</li><li>AI for Sales Teams &ndash; An intelligent copilot grounded in each advertiser's objectives, focus areas, and guardrails captured through sales interactions</li></ul> 
Key job responsibilities 
<ul><li>Design and develop the SPB Agent platform using generative AI/ML technologies, delivering consistent, well-reasoned advertiser guidance through a secure, reusable, low-latency architecture</li><li>Optimize operational costs at scale through efficient resource utilization, token consumption management, and memory footprint reduction</li><li>Collaborate with cross-functional teams to integrate AI-driven solutions across the advertising ecosystem</li><li>Pioneer new approaches to conversational AI and natural language interactions in advertising contexts</li><li>Build scalable systems that process millions of data points to deliver hyper-personalized advertising experiences</li></ul> 
A day in the life 
As a Software Development Engineer on the SPB Agent team, you will architect and build next-generation AI features that power personalization and intelligent advertising experiences for millions of merchants and brands worldwide. 
 
You are: 
<ul><li>Highly analytical &ndash; You solve problems with verifiable data and drive processes, tools, and methods that support rational decision-making.</li><li>Team-obsessed &ndash; You help the team achieve exceptional results, fostering a creative atmosphere where engineers innovate while remaining accountable for smart decisions and delivery.</li><li>Humbitious &ndash; You're ambitious yet humble, recognizing there's always room for improvement and using introspection and peer feedback to raise the bar.</li><li>Energized by ambiguity &ndash; You explore new problem spaces with unique constraints and non-obvious solutions, quickly identifying gaps and the right people to fill them.</li><li>Passionate about AI &ndash; You stay current with the latest developments in AI technologies and apply those insights to real-world product challenges.</li></ul> 
About the team 
The Sponsored Products and Brands team at Amazon Ads is re-imagining the advertising landscape through generative AI technologies, revolutionizing how millions of customers discover products and engage with brands across Amazon.com and beyond. We are at the forefront of re-inventing advertising experiences, bridging human creativity with artificial intelligence to transform every aspect of the advertising lifecycle from ad creation and optimization to performance analysis and customer insights. We are a passionate group of innovators dedicated to developing responsible and intelligent AI technologies that balance the needs of advertisers, enhance the shopping experience, and strengthen the marketplace. If you're energized by solving complex challenges and pushing the boundaries of what's possible with AI, join us in shaping the future of advertising.
</div><h2 class="jobSectionHeader">BASIC QUALIFICATIONS</h2><ul><li>3+ years of non-internship professional software development experience</li><li>2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience</li><li>Experience programming with at least one software programming language</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience</li><li>Bachelor's degree in computer science or equivalent</li><li>Proven experience shipping Gen AI-powered features at scale from pilot to production and a deep understanding of AI trust and safety considerations</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. 
USA, NY, New York - 158,100.00 - 213,800.00 USD annually</div>

Software Development Engineer, Sponsored Products and Brands

Giga

<div>
 
 About Giga
 
 
 
 Giga has recently raised a $61M Series A and has several paying customers, including DoorDash. We&rsquo;re building the next generation of customer experience &mdash; real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world&rsquo;s largest enterprises.
 
 
 It&rsquo;s an exciting inflection point for the company. While we have been successful, we have larger ambitions. Our goal is to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. To achieve this, we need more great engineers.
 
 
 The work affects millions of people every day and our engineers have autonomy and make true impact. This opportunity is unique because we have brilliant founders, have found commercial success, and see a clear path to becoming a generational company. Some further info about us:
 
 
 <ul>
 <li>
 Voice AI startup Giga raises $61M Series A
 </li>
 <li>
 DoorDash and Giga Partnership
 
 
 </li>
 </ul>
 Giga builds AI agents trusted by the largest B2C companies in the world. Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email. If being a part of this resonates with you, please apply!
 
 
 
 The Role
 
 
 
 We're looking for software engineers to help build the systems that power our AI agents. You'll work across the backend, from data pipelines and integrations to agent infrastructure, shipping features alongside experienced engineers who will help you grow.
 
 
 This is a role where you'll contribute to real problems from day one. We expect you to ramp up quickly, take ownership of your work, and operate with increasing independence as you learn the codebase.
 
 
 
 What You'll Work On
 
 
 
 You'll contribute to projects across our stack. Some examples:
 
 
 <ul>
 <li>
 Atlas: Building features for our AI assistant: charts and alerts in Slack, natural language queries, and expanding Atlas to manage platform resources
 </li>
 <li>
 Activity Stream: Log visualization with filters, timestamps, and frequency charts to give visibility into agent behavior
 </li>
 <li>
 Dynamic knowledge: Adding time-based knowledge (like ongoing incidents) that auto-updates from sources like status pages
 </li>
 <li>
 Agent memory: Conversation awareness and recent interaction lookups so agents remember context across sessions
 
 
 </li>
 </ul>
 As an early-career engineer, you'll be paired with senior engineers on larger initiatives while also owning smaller projects end-to-end as you ramp up.
 
 
 
 You Might Be a Fit If You
 
 
 
 <ul>
 <li>
 Have 1-3 years of professional software engineering experience
 </li>
 <li>
 Are curious and ask good questions&mdash;you want to understand why things work, not just how
 </li>
 <li>
 Can take feedback well and iterate quickly
 </li>
 <li>
 Prefer shipping over perfection but still care about quality
 </li>
 <li>
 Want to grow at a startup where you'll have real responsibility early
 
 
 </li>
 </ul>
 
 Perks &amp; Benefits
 
 
 
 <ul>
 <li>
 Competitive base + bonus + equity
 </li>
 <li>
 Catered lunch daily
 </li>
 <li>
 Dinner stipend
 </li>
 <li>
 $500/month wellness &amp; commuter benefit (gym, fitness classes, mental health)
 </li>
 <li>
 401(k) plan
 </li>
 <li>
 Medical, dental, and vision coverage
 
 
 </li>
 </ul>
 Giga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
 
 
 Compensation Range: $160K - $250K
 
 
</div>

Software Engineer I / II

Ryan Health

<div>
 
 Position Overview
 
 
 
 To provide clinical support services as needed and within appropriate scope of practice by assisting providers and performing clinical duties and patient education in the assigned clinical area. This work is carried out in support of the mission and goals of Ryan Health.
 
 
 
 Essential Functions
 
 
 
 <ul>
 <li>
 Under the supervision of the Clinical Supervisor or Clinical Manager, screen, interview, counsel and discharge patients. Document all clinical observations, findings, and services provided in the patient&rsquo;s electronic health record (eCW). Report all abnormal observations and findings to the appropriate medical provider in a timely manner.
 </li>
 <li>
 Obtain and document all vital signs including height, weight, blood pressure, temperature, respiration, pulse, pain assessment, body mass index (BMI), and last menstrual period (LMP). Assist patients in completing assessment forms including, but not limited to, Consents, Depression (PHQ), Functional Assessment and Patient Education Tool, as per Center protocols.
 </li>
 <li>
 Administer and appropriately document the following tests/procedures/treatments as ordered by providers: EKGs, Waived Testing, and Phlebotomy, according to Center protocol. Assessments in other clinical areas may include: bone density and audio/visual screening. Assist with examinations and procedures (i.e. colposcopy, pelvic exam, urinary catheterization, endometrial biopsies, LEEP, IUD insertions, etc), as needed and as per nursing standards and Center protocols.
 </li>
 <li>
 Demonstrate proper use of assisted devices including walkers, canes and crutches; escorting patients when necessary.
 </li>
 <li>
 Responsible for retrieving appropriate laboratory, diagnostic and radiology reports as requested.
 </li>
 <li>
 Responsible for providing patients with appropriate containers and verbal and/or written instructions regarding the collection of laboratory specimens such as spectrum, urine and stool, either in the Center or at home, and the subsequent delivery of same: label laboratory cultures and submit to the laboratory in a daily basis.
 </li>
 <li>
 Assist in transporting paperwork, specimens and materials to and from areas when appropriate.
 </li>
 <li>
 Review Telephone Encounter (eCW) daily for follow-up procedures for Labs and send Urgent Lab Recall and Missed Appointment letters, as required.
 </li>
 <li>
 Responsible for notifying Clinical Unit Coordinator of supply shortages in a timely manner.
 </li>
 <li>
 Immediately inform supervisor about any equipment malfunctioning.
 </li>
 <li>
 Responsible for cleaning, disinfecting, sterilization and maintaining clinical equipment and medical instruments as per protocol.
 </li>
 <li>
 Responsible for preparing and organizing the supplies in the examination rooms. This includes preparing examination table; ensuring that supplies are not expired and are maintained in an organized manner in cabinets; ensuring that all necessary equipment and supplies are readily available for the practitioner&rsquo;s use; and informing the Unit Coordinator of the supplies to be orders in a timely manner.
 </li>
 <li>
 Maintain refrigerator, freezer and ambient room temperature logs and waived test logs in a daily basis.
 </li>
 <li>
 Perform Medical Assistant duties in accordance with the current Joint Commission&rsquo;s Nation Patient Safety Goals.
 </li>
 <li>
 Perform Medical Assistant duties when assigned to other clinical areas.
 </li>
 <li>
 Communicate with clinical, clerical, and managerial staff to provide continuity of patient care.
 </li>
 <li>
 Practice accepted infection control measures in accordance with OSHA Blood Bone Pathogens Standards, and Center policies and procedures.
 </li>
 <li>
 Attend health center and network meetings, as required and assigned.
 </li>
 <li>
 Report any unusual occurrences or problems in a timely manner to Unit Manager.
 </li>
 <li>
 Other duties and/or projects as assigned.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Minimum Experience and Skills Required:
 
 
 
 <ul>
 <li>
 Pediatric and Adult Medicine experience.
 </li>
 <li>
 Strong phlebotomy skills with pediatric and adult medicine patient population.
 </li>
 <li>
 Strong organizational skills and ability to think clearly and to work in a busy clinic.
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Strong skills in a Microsoft environment: MS Outlook, Word and Excel.
 
 
 </li>
 </ul>
 
 Education, Licenses And/or Certifications Required
 
 
 
 <ul>
 <li>
 Completion of a Medical Assistant Program.
 </li>
 <li>
 High school diploma or GED.
 </li>
 <li>
 CPR (basic life support)
 </li>
 <li>
 Infection Control certificate
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 1-2 years of clinical experience working as a Medical Assistant.
 </li>
 <li>
 1-2 years of experience in ambulatory setting (emergency room, clinic or health center).
 </li>
 <li>
 Working experience with electronic medical records software.
 </li>
 <li>
 Bilingual English/Spanish or other language
 
 
 </li>
 </ul>
 
 Competencies Required
 
 
 
 Customer Service:
 
 
 <ul>
 <li>
 Professional, courteous and respectful attitude in dealing with patients.
 </li>
 <li>
 Demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patient served (if applicable).
 </li>
 <li>
 Commits to exceeding expectations of the patient.
 
 
 </li>
 </ul>
 Cooperation/Teamwork
 
 
 <ul>
 <li>
 Works well with others.
 </li>
 <li>
 Contributes input to improve outcomes.
 </li>
 <li>
 Asks others for opinions and feedback; provides feedback in a tactful respectful way.
 
 
 </li>
 </ul>
 
 Minimal Training Time
 
 
 
 90 actual workdays probationary period.
 
 
 
 Working Conditions
 
 
 
 Physical Demands
 
 
 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 While performing the duties of this job, the employee is frequently required to sit, stand, talk and hear.
 
 
 The employee is occasionally required to move about the office; use hands and fingers to feel, handle, or operate office equipment.
 
 
 Specific vision abilities required by this job include close vision and the ability to adjust focus.
 
 
 Work Environment
 
 
 The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 The work is primarily in a primary care ambulatory setting which includes the unpredictability in behaviors of individuals and acute and chronic infectious diseases which may be contagious.
 
 
 
 Disclaimer
 
 
 
 The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. This position may be required to perform other duties. If such work becomes a permanent and regular part of the job, a new description will be prepared.
 
 
 
 Equal Opportunity Employer
 
 
 
 
 Ryan Health is an Equal Opportunity Employer and does not discriminate on the basis of age, color, disability, ethnicity, marital or family status, national origin, race, religion, sex, sexual orientation, gender identity, military veteran status, or any other characteristic protected by law.
 
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Medical Assistant

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