bilingual scheduling center agent

call center rep

call center representative Jobs in New York

call center representative

client service associate Jobs in New York

client service associate

client service representative (specialty practice) Jobs in New York

customer service agent

IDEX Corporation

<h2>Description</h2>We are seeking a dedicated and motivated Customer Service professional to join our dynamic team. In this role, you will be the primary point of contact for our customers, ensuring they receive exceptional support and assistance. You will handle inquiries, resolve issues promptly, and contribute to building strong customer relationships. This position requires excellent communication skills, problem-solving abilities, and a passion for delivering outstanding service. You will work closely with various departments to ensure customer satisfaction and help enhance our overall customer experience. Whether managing orders, addressing concerns, or providing product information, your role is critical in maintaining our company’s reputation for excellent customer care. If you are eager to work in a fast-paced environment and enjoy helping people, this opportunity is perfect for you. We offer a supportive work environment where your contributions are valued, and there are opportunities for professional growth and development within the company. Join us to be part of a team committed to excellence in customer service and continuous improvement. If you have a positive attitude, strong interpersonal skills, and a willingness to learn, we invite you to apply for this rewarding position and help us exceed our customers' expectations every day.<h3>Responsibilities</h3><ul><li>Respond promptly and professionally to customer inquiries via phone, email, and chat.</li><li>Resolve customer complaints and issues efficiently to ensure satisfaction.</li><li>Provide accurate information about products, services, and policies.</li><li>Process orders, returns, and exchanges accurately and timely.</li><li>Maintain detailed records of customer interactions and transactions.</li><li>Collaborate with other departments to address and resolve complex issues.</li><li>Identify potential improvements in customer service procedures and communicate feedback.</li><li>Follow up with customers to ensure their issues are resolved and they are satisfied.</li></ul><h2>Requirements</h2><ul><li>Proven experience in a customer service role or related field.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Ability to work in a fast-paced environment while managing multiple priorities.</li><li>Empathy and patience when dealing with challenging customers.</li><li>Proficiency with customer service software, databases, and tools.</li><li>High school diploma or equivalent; additional education in customer service is a plus.</li><li>Strong organizational skills and attention to detail.</li></ul><h2>Benefits</h2><ul><li>Comprehensive health, dental, and vision insurance plans</li><li>Flexible work schedules to support work-life balance</li><li>Opportunities for professional growth and career advancement</li><li>Employee discounts on products and services</li><li>Supportive and inclusive team environment</li></ul>

Customer Service

Notchwood Landscape

Job Overview Notchwood Landscape, a leading provider of specialised landscape design, installation, and maintenance services, is seeking a dedicated and professional Online Chat Representative to join our team. This is a full-time, fully remote position. The successful candidate will be the first point of contact for our residential and commercial clients, embodying our commitment to quality and exceptional customer satisfaction. This role offers a competitive hourly rate of $22 - $26 USD. Responsibilities * Engage with prospective and existing clients via online chat to answer inquiries promptly and professionally. * Provide detailed information regarding our full range of landscaping services, including design, installation, and maintenance programmes. * Assist clients with scheduling consultations, service appointments, and follow-ups. * Identify and assess customer needs to achieve satisfaction and generate potential sales leads. * Resolve client issues and complaints with empathy and efficiency, escalating complex cases to the relevant department when necessary. * Accurately record and maintain client interaction details in our company database. * Develop and maintain a comprehensive knowledge of the company’s services and processes. Qualifications * Demonstrable experience in a customer service, online support, or similar client-facing role. * Exceptional written communication and interpersonal skills, with impeccable grammar and attention to detail. * Strong typing proficiency and the ability to manage multiple chat conversations simultaneously. * A high degree of professionalism and a patient, customer-oriented approach. * The ability to work independently and effectively in a remote environment. * Excellent problem-solving abilities and a proactive mindset. * An interest in or prior experience within the landscaping or horticulture industry would be advantageous. Benefits * Work from the comfort of your own home with a fully remote position. * Receive a competitive hourly wage. * Opportunity to be part of a reputable company dedicated to creating beautiful outdoor spaces.

Online Chat Representative (Remote)

American Airlines

<div>
 
 Intro
 
 
 
 Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you&rsquo;ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you&rsquo;ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
 
 
 
 Why you'll love this job
 
 
 
 <ul>
 <li>
 This job is a member of the Hubs and Gateways Team, within the Customer Experience Division.
 </li>
 <li>
 Responsible for managing, developing, and coordinating all customer related activities ensuring the highest level of customer satisfaction and experience.
 </li>
 <li>
 The pay range for this role is $98,000 to $134,000, taking into account the qualifications and experience of the selected candidate.
 
 
 </li>
 </ul>
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Oversees day to day customer service operations including oversight of the ticket counter and gate activity in multiple facilities
 </li>
 <li>
 Ensures efficient use of resources to achieve operational performance targets
 </li>
 <li>
 Enforces all company and departmental procedures including safety and security
 </li>
 <li>
 Reviews staffing requirements and bid schedules for all employees
 </li>
 <li>
 Communicates procedural changes to Customer Service Managers and frontline employees ensuring compliance
 </li>
 <li>
 Monitors and analyzes trends to achieve on time performance
 </li>
 <li>
 Mentors and develops employees
 </li>
 <li>
 Identifies areas which require improvement
 </li>
 <li>
 Develops and implements processes to achieve improved efficiency and productivity
 </li>
 <li>
 Enhances vendor relations and ensures contractual obligations are performed
 </li>
 <li>
 Ensures all internal audit requirements are in compliance
 </li>
 <li>
 Develops an annual expense plan and monitors the budget
 </li>
 <li>
 Assists with interviews and selection of CSMs/Customer Service Supervisors
 </li>
 <li>
 Ability to work rotating shifts including nights, weekends and holidays
 </li>
 <li>
 Complete other duties as required
 
 
 </li>
 </ul>
 
 All you'll need for success
 
 
 
 
 Minimum Qualifications- Education &amp; Prior Job Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Business Management or relevant field or equivalent experience/training
 </li>
 <li>
 3 years&rsquo; work experience in Airline Customer Service supervisory
 
 
 </li>
 </ul>
 
 Preferred Qualifications- Education &amp; Prior Job Experience
 
 
 
 <ul>
 <li>
 N/A
 
 
 </li>
 </ul>
 
 Skills, Licenses &amp; Certifications
 
 
 
 <ul>
 <li>
 Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
 </li>
 <li>
 Excellent analytical skills and proficient use of PC related software
 </li>
 <li>
 Strong leadership and organizational skills
 </li>
 <li>
 Ability to multi-task and handle shifting priorities within a fast-paced, dynamic work environment and can tolerate high stress situations
 </li>
 <li>
 Ability to effectively delegate work assignments and manage large groups of employees
 </li>
 <li>
 Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
 </li>
 <li>
 Applicable valid driver&rsquo;s license as required by local authorities, if applicable
 
 
 </li>
 </ul>
 
 What You'll Get
 
 
 
 Feel free to take advantage of all that American Airlines has to offer:
 
 
 <ul>
 <li>
 Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
 </li>
 <li>
 Health Benefits: On day one, you&rsquo;ll have access to your health, dental, prescription and vision benefits to help you stay well. And that&rsquo;s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
 </li>
 <li>
 Wellness Programs: We want you to be the best version of yourself &ndash; that&rsquo;s why our wellness programs provide you with all the right tools, resources and support you need.
 </li>
 <li>
 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
 </li>
 <li>
 Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
 
 
 </li>
 </ul>
 
 Feel free to be yourself at American
 
 
 
 From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
 
 
 Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life&rsquo;s journey? Feel free to be yourself at American.
</div>

Manager, Airport Customer Care

Healthfirst

<div>The Field Service Agent acts as an in-person liaison between Healthfirst and its customers. This individual receives and addresses member &amp; provider inquiries, de-escalates and resolves complaints, educates clients, engages in member retention activities, and escalates issues requiring additional intervention across all Lines of Business (LOBs) within a face-to-face, telephonic, and/or Omni-channel contact center environment. The Field Service Agent maintains the Healthfirst culture and drives improvements to ensure the best possible customer experience as measured by First Encounter Resolution and Customer Experience measures for our &ldquo;North Star&rdquo; Members and the Providers who service them.
Duties/Responsibilities:<ul><li>
Provide high-quality customer service to providers and members across all LOBs with a variety of questions and issues on topics such as eligibility, benefits, claims process, escalations, and products</li><li>
Manage face-to-face encounters by interacting with customers to provide information in response to inquiries about products and services, improve overall member experience, and reduce waiting time to expedite traffic flow</li><li>
Identify and de-escalate situations where member/provider is dissatisfied and provide a satisfactory resolution</li><li>
Build sustainable relationships of trust through open and interactive communication with internal and external customers</li><li>
Provide ad-hoc assistance to cross functional teams working on campaigns and case reviews to ensure standards are met</li><li>
Partner with other Healthfirst member-facing departments by participating in community events to engage and educate existing/prospective members</li><li>
Comply with HIPAA requirements and maintain Protected Health Information (PHI) confidentiality of member, provider, medical and departmental information; adhere to local, state, federal and Healthfirst specific compliance and regulatory guidelines</li><li>
Assist periodically with weekend responsibilities at Healthfirst Community Offices (CO) or other events</li><li>
Initiate investigations, partner with other assigned parties to participate in root cause analysis, communicate complex information, take proactive and/or corrective measures and/or recommend solutions and methods for process improvement and follow-up on outstanding customer inquiries and complaints within defined timeframes</li><li>
Assist with Contact Center Operations (CCO) outbound campaigns on high volume days, while meeting deliverables associated with individual and team accountabilities</li><li>
Additional duties as assigned</li></ul>
Minimum Qualifications:<ul><li>
High School Diploma or GED equivalent from an accredited institution</li><li>
Experience in a customer service environment</li><li>
Experience handling escalated issues, complex situations, and interactions requiring conflict resolution, active listening skills, and empathy</li><li>
Experience working in a fast-paced environment that requires handling multiple priorities simultaneously</li><li>
Willing to accommodate flexible business needs (Ex: nights, weekends, holidays, alternate locations, and/or overtime with limited notice)</li><li>
Work experience with Microsoft Office Suite applications including Excel, Word, and Outlook</li><li>
Work experience requiring effective communication verbally and in writing while demonstrating good grammar, spelling, and punctuation skills</li></ul>
Preferred Qualifications:<ul><li>
Associate degree from an accredited institution or equivalent work experience</li><li>
Ability to exercise independent thinking, problem solving and achieving goals</li><li><h2 class="jobSectionHeader">
English proficient bilingual who also speaks fluent Spanish</h2></li><li>
Basic knowledge of operational health plan departments and functionality</li><li>
Knowledge and experience with a traditional and/or omnichannel contact center with emphasis in the healthcare industry, may include but not limited to KPIs, CMS/NYSOH requirements (including CMS STARS programs) and call center operations in general</li><li>
Trained in multiple Healthfirst LOBs for both Member and Provider Family of Products (FOPs)</li></ul>
Compliance &amp; Regulatory Responsibilities: See Above
License/Certification: N/A 
Hiring Range*:<ul><li>
Greater New York City Area (NY, NJ, CT residents): $48,600 - $65,960</li><li>
All Other Locations (within approved locations): $42,200 - $62,400</li></ul>

As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.

In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.
<ul><li>The hiring range is defined as the lowest and highest salaries that Healthfirst in &ldquo;good faith&rdquo; would pay to a new hire, or for a job promotion, or transfer into this role.</li></ul> 
42200-62400</div>

Field Service Agent - Bronx - Bilingual Spanish

Qureos

About the company: We build AI hiring agents. They deploy inside the enterprise systems a company already runs, or on the Qureos platform itself for teams who would rather have the whole hiring stack in one place. Either way the agents do the work recruiting teams have always done by hand, from sourcing and screening to interviewing and shortlisting, with speed and consistency no agency or traditional ATS can match. We are a Seed-stage startup backed by Prosus Ventures and COTU Ventures, having raised $5M to accelerate the future of AI-powered hiring. Trusted by more than 1,000 enterprise and public sector organizations, we're scaling rapidly as we build the next generation of AI hiring agents. Operating in a market where every unfilled role and every slow hiring loop costs real money, we are building the future of AI-powered hiring. Our agents let companies run high-volume hiring end to end without ripping out the systems their teams already live in. About the Role As a Forward Deployed Engineer, you will sit at the intersection of engineering, AI, and customer impact. You will work directly with customers to understand how they hire, find the parts of that process worth handing to an agent, and then design, build, and deploy those agents either into the customer's existing enterprise stack or onto the Qureos platform, depending on how they want to run. <ul><li>You will partner closely with customers and Qureos's product and engineering teams to customise agent workflows, improve agent performance, and bring what you learn in live deployments back into the core platform.</li><li>This role is ideal for an engineer who enjoys building production systems, working inside someone else's environment, solving ambiguous problems, and shaping how AI actually gets used in hiring.</li></ul> What You'll Do <ul><li>Embed directly with customers to understand their hiring processes, the systems those processes run on, and where an agent can take over.</li><li>Design, build, and deploy AI hiring agents that source, screen, interview, and move candidates through the funnel.</li><li>Ship those agents into the customer's existing enterprise environment, or onto the Qureos platform for customers who want the all-in-one setup.</li><li>Develop and maintain the infrastructure behind the agents, including APIs, integrations with enterprise ATS and HRIS systems, monitoring, and feedback loops.</li><li>Translate customer requirements into scalable technical solutions and production-ready deployments.</li><li>Collaborate with product and engineering teams to influence roadmap decisions based on what you see in the field.</li><li>Identify patterns across customer deployments and turn one-off integration work into something the platform supports natively.</li><li>Work across engineering, product, and customer teams to ensure successful adoption and long-term impact.</li><li>Operate independently in fast-moving environments where ownership and initiative are highly valued.</li></ul> What You'll Bring <ul><li>3+ years of software engineering experience, preferably with backend, infrastructure, or systems-focused development.</li><li>Strong programming experience in Python (experience with TypeScript/JavaScript is a plus).</li><li>Experience working with cloud platforms such as AWS, GCP, or Azure.</li><li>Ability to design and build reliable production systems, including inside environments you do not control.</li><li>Strong communication skills with the ability to work with both technical and non-technical stakeholders.</li><li>Experience working directly with customers, partners, or cross-functional teams is a plus.</li></ul> Bonus: experience with AI agents, large language models (LLMs), vector databases, prompt engineering, retrieval-augmented generation (RAG), voice agents, or integrating with enterprise ATS and HRIS platforms. Comfortable working in dynamic environments with changing priorities and high ownership. Why Join Us You'll be part of a team building a category-defining AI company in a market that has barely started to change. We move fast, we ship, and we work close to the customer. If you are excited about building AI agents that do real work, deploying them into the systems enterprises actually run, and shaping how hiring gets done, we'd love to hear from you.

Forward Deployed Engineer

Amazon Web Services

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
AWS Specialist Technology Team (STT) is the connective tissue between AWS's deep technical specialists, field teams, and customers&mdash;delivering L300+ technical expertise, mechanisms, and products that accelerate customer success and drive frictionless AWS adoption at scale. Our mission spans two fronts: we are fundamentally transforming how thousands of field team members access specialist knowledge through AI-powered, on-demand expertise across 30+ technical domains, and we build and ship customer-facing engineered solutions that accelerate AWS service adoption across industries.
 
 
Our portfolio spans AI-powered specialist knowledge systems (Specialist Agent, Knowledge Vault), hands-on engagement platforms (Workshop Studio), content quality and recommendation engines (Holmes), and go-to-market orchestration tools (Alchemy)&mdash;collectively enabling field teams to deliver high-quality technical engagements at scale. These products serve thousands of users across the AWS sales organization, generating rich signals about content effectiveness, engagement delivery, knowledge consumption, and field team productivity.
 
 
We are seeking a Data Engineer to join our newly formed centralized analytics team as one of the first Data Engineers on the team. This is a greenfield opportunity to build a data platform from the ground up&mdash;making foundational architectural decisions and directly influencing how an entire organization measures success and makes investment decisions. You will design, build, and operate scalable data pipelines that connect product telemetry, usage metrics, and business outcomes into a coherent, unified data ecosystem. Your focus will be squarely on engineering&mdash;building robust, scalable infrastructure and data models&mdash;while dedicated Business Intelligence Engineers on the team own the reporting, dashboarding, and stakeholder-facing analytics. This is not traditional reporting&mdash;you will be building the data backbone that powers intelligent, agent-driven analytics experiences (MCP tools, agentic retrieval systems) enabling stakeholders to intuitively access and consume data within their day-to-day workflows. The data you engineer will inform executive reviews, drive product strategy, and power the next generation of self-service analytics tools used by thousands of AWS field team members.
 
 
Key job responsibilities 
<ul><li>Design, build, and operate scalable ETL/ELT pipelines that ingest product telemetry, usage events, and business outcome data from multiple heterogeneous sources across the STT product portfolio
</li></ul> 
<ul><li>Architect and implement a centralized data platform using AWS-native technologies (Redshift, S3, Glue, Lake Formation, Lambda, Athena) that serves as the single source of truth for organizational analytics
</li></ul> 
<ul><li>Build and maintain data models that connect product usage signals to business outcomes (e.g., content effectiveness field engagement pipeline progression revenue impact)
</li></ul> 
<ul><li>Develop data infrastructure supporting AI/ML pipelines and agentic systems, including MCP tools and natural-language data access layers
</li></ul> 
<ul><li>Implement data quality frameworks with automated monitoring, alerting, and validation to ensure accuracy and reliability as the platform scales
</li></ul> 
<ul><li>Build self-service data products with clear SLAs, documentation, and governance that reduce ad-hoc request burden and empower stakeholders to answer their own questions
</li></ul> 
<ul><li>Partner with Applied Scientists and SDE teams to provide clean, well-modeled data for agent evaluation frameworks, retrieval quality measurement, and content effectiveness scoring
</li></ul> 
<ul><li>Establish data contracts, lineage tracking, and catalog metadata to support discoverability and trust across the organization
</li></ul> 
<ul><li>Operate with a high bar for operational excellence&mdash;owning on-call, monitoring pipeline health, and proactively resolving data freshness or quality issues before they impact consumers
</li></ul> 
<ul><li>Contribute to the evolution from static dashboards toward agentic data systems by building the foundational data layers that AI agents query and reason over
</li></ul> 
About the team 
You will be joining a high-growth engineering organization at the forefront of applying generative AI and agentic technologies to transform how AWS field teams operate. The centralized analytics team is being built from the ground up&mdash;you will be one of the first two Data Engineers on the team, working alongside Business Intelligence Engineers, a Senior BD, an Applied Scientist, and a TPM. You will make foundational architectural decisions that define how the platform will be built, scaled, and operate for years to come. The pace of innovation is high, the problems are ambiguous, and the impact is measured across thousands of field team members and the customers they serve. This role offers the opportunity to shape foundational architecture decisions and influence how an entire organization consumes and acts on data.
 
 
About AWS 
Diverse Experiences 
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying.
 
 
Why AWS? 
Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. 
 
Inclusive Team Culture 
Here at AWS, it&rsquo;s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. 
 
Mentorship &amp; Career Growth 
We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
 
 
Work/Life Balance 
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve in the cloud.</div><h2 class="jobSectionHeader"> 
BASIC QUALIFICATIONS</h2><ul><li>3+ years of data engineering experience</li><li>3+ years of developing and operating large-scale data structures for business intelligence analytics using ETL/ELT processes experience</li><li>3+ years of developing and operating large-scale data structures for business intelligence analytics using data modeling experience</li><li>3+ years of developing and operating large-scale data structures for business intelligence analytics using SQL experience</li><li>3+ years of in the job offered or a related occupation experience</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Experience with AWS technologies like Redshift, S3, AWS Glue, EMR, Kinesis, FireHose, Lambda, and IAM roles and permissions</li><li>Experience with non-relational databases / data stores (object storage, document or key-value stores, graph databases, column-family databases)</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. 
USA, NY, New York - 145,300.00 - 196,600.00 USD annually 
USA, TX, Austin - 132,100.00 - 178,800.00 USD annually 
USA, WA, Seattle - 132,100.00 - 178,800.00 USD annually</div>

Data Engineer, Specialist Technology Team (STT), Centralized Data & Analytics

Mirage

<div>Mirage is an AI-native video platform that intelligently orchestrates production and editing through natural language. Our models leverage contextual awareness to execute the same creative decisions a professional editor would &mdash; dramatically improving productivity for experienced teams, while making video creation accessible to anyone. 
 
We&rsquo;re an interdisciplinary team addressing some of the most difficult technical and creative challenges in generative media. As an early member of our team, you&rsquo;ll tackle foundational problems that remain largely unsolved across the industry, driving an outsized impact on the future of creative expression. 
More about us
Product (Captions by Mirage)
Research (Seeing Voices, technical-white-paper)
Updates (Mirage on X / twitter)
TechCrunch, Forbes AI 50, Fast Company (press) 
Our Investors
We&rsquo;re very fortunate to have some the best investors and entrepreneurs backing us, including Index Ventures, Kleiner Perkins, Sequoia Capital, Andreessen Horowitz, General Catalyst, Uncommon Projects, Kevin Systrom, Mike Krieger, Lenny Rachitsky, Antoine Martin, Julie Zhuo, Ben Rubin, Jaren Glover, SVAngel, 20VC, Ludlow Ventures, Chapter One, and more.
Please note that all of our roles will require you to be in-person at our NYC HQ (located in Union Square)
About the Role 
Mirage is seeking an ML Engineer to push the boundaries of large language models for multimodal creative tasks. You'll develop new approaches for building and extending agentic systems that understand and operate over complex, real-world data, particularly video.
This role focuses on advancing agent capabilities, improving reasoning and control, and enabling new forms of interaction between language models and time-based media.
Responsibilities<ul><li>
Design and build end-to-end agentic systems for creative tasks</li><li>
Develop novel approaches for training and adapting the large language models that power these agents</li><li>
Design new objectives, datasets, and fine-tuning strategies to improve agent behavior and reliability</li><li>
Explore multimodal reasoning and structured generation for creative control</li><li>
Run systematic experiments to evaluate and improve agent performance in real-world tasks</li><li>
Design evaluation frameworks for agentic workflows in video analysis and editing</li><li>
Analyze failure modes across the full agent loop (planning, tool use, execution) and iterate on improvements</li></ul>
What makes you a great fit<ul><li>
BS/MS/PhD in CS, ML, or related field</li><li>
Strong track record building production ML systems or agentic pipelines</li><li>
Deep understanding of transformers and modern LLM techniques</li><li>
Experience with fine-tuning, alignment, or post-training methods, especially for adapting models to generate structured outputs or drive tool use</li><li>
Comfort owning the full stack, from model-level experiments to deployed agent systems</li><li>
Strong experimental rigor and good taste for what makes agents actually work in practice</li></ul><h3 class="jobSectionHeader">
Benefits:</h3><ul><li>
Comprehensive medical, dental, and vision plans</li><li>
401K with employer match</li><li>
Commuter Benefits</li><li>
Catered lunch multiple days per week</li><li>
Dinner stipend every night if you're working late and want a bite!
</li><li>Grubhub subscription</li><li>
Health &amp; Wellness Perks</li><li>
Multiple team offsites per year with team events every month</li><li>
Generous PTO policy</li></ul>
Captions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please note benefits apply to full time employees only.
Compensation Range: $175K - $275K</div>

Research Engineer, Agentic Systems

Explore 267+ Customer service agent in New York this August. Find roles across top companies and apply now to boost your career.