client service representative (specialty practice)

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client service representative (specialty practice) Jobs in New York

customer service agent

rag & bone

<div>
 <strong>
  About Rag &amp; Bone
  <br/>
  <br/>
 </strong>
 From our origins in New York in 2002, rag &amp; bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream.
 <br/>
 <br/>
 We still believe in the same principles we started with: the easy elegance of classic British tailoring, the authenticity of American workwear, and the originality of our home city, New York. As New Yorkers, community and authenticity have become synonymous with our brand. An inclusive environment at rag &amp; bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future.
 <br/>
 <br/>
 <strong>
  Job Summary:
  <br/>
  <br/>
 </strong>
 The role of the Customer Service Agent is to deliver a best-in-class customer experience for the rag &amp; bone community. You will be the first point of contact for all the rag &amp; bone ecommerce customers as well as assist with queries from the retail community. It is essential that you act as a brand ambassador to ensure outstanding service, shopping experience, and product expertise. This role is remote, with occasional on-site visits to our NYC office, working Monday-Friday 9am-6pm.
 <br/>
 <br/>
 <strong>
  Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Support a best-in-class level of customer service through extensive product knowledge
  </li>
  <li>
   Ensure that an excellent customer experience is given to every customer
  </li>
  <li>
   Be the first point of contact for any customer issues and complaints in an omni-channel setting, ensuring a resolution takes place in a timely manner through email, chat, phone, and social media communications
  </li>
  <li>
   Assist customers on all inquiries which will involve product inquiries, returns, delivery, payments, placing orders, sourcing product, etc.
  </li>
  <li>
   Meet KPI&rsquo;s which will include sales, quality, productivity targets, contact resolution, CSAT scores, and overall departmental goals
  </li>
  <li>
   Work with internal colleagues to improve service, knowledge, and solve a customer&rsquo;s query in a timely, efficient manner
  </li>
  <li>
   Understand and exemplify the rag &amp; bone brand philosophy and lifestyle
  </li>
  <li>
   Maintain a knowledge and understanding of all Policy and Procedure
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   1-2 years of multi-channel customer service experience, preferably in a DTC model
  </li>
  <li>
   Strong written and verbal communication skills
  </li>
  <li>
   Sales Driven with clientele experience
  </li>
  <li>
   Exudes a proactive, customer first, approach
  </li>
  <li>
   Capability to multi-task and operate multiple platforms simultaneously
  </li>
  <li>
   Strong organization and follow-up skills are essential
  </li>
  <li>
   Able to adapt to a rapidly shifting environment and a "can-do" attitude to solve any issues customers
  </li>
  <li>
   Ability to work a flexible schedule based on business needs which includes, evenings, weekends, and holidays
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Rules we live by |
 </strong>
 Rules you live by
 <br/>
 <br/>
 <strong>
  Be a Good Human |
 </strong>
 Be original, be authentic. Stand for diversity, equitability &amp; inclusivity
 <br/>
 <br/>
 <strong>
  Have No Fear |
 </strong>
 Innovate and solve problems
 <br/>
 <br/>
 <strong>
  Own Every Decision |
 </strong>
 Work together and get results
 <br/>
 <br/>
 <strong>
  Quality Matters |
 </strong>
 Not only with product, but we see it in our people
 <br/>
 <br/>
 <strong>
  Make Shit Happen |
 </strong>
 Be disciplined, be competitive
 <br/>
 <br/>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Paid Time Off
  </li>
  <li>
   Clothing Allowance
  </li>
  <li>
   Generous Employee Discount
  </li>
  <li>
   Paid Parental Leave
  </li>
  <li>
   Membership to Calm and access to other wellness benefits
  </li>
  <li>
   Medical, dental, vision and ancillary benefits
  </li>
  <li>
   401k
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Salary:
 </strong>
 The target hourly rate for this role is between $21.50 and $23.00 based on candidates' experience and expectations.
 <br/>
 <br/>
 <em>
  rag &amp; bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.
  <br/>
  <br/>
 </em>
 <em>
  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
 </em>
</div>


Customer Service Agent

American Airlines

<div><div><div><h2 class="jobSectionHeader"><b>Intro</b></h2></div><div><p>
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you&rsquo;ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you&rsquo;ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Why you'll love this job</b></h2></div><div><p>
The Premium Customer Services Representative is an ambassador of American Airlines, providing superior hospitality, excellent customer service, extensive ticketing and problem resolution for our most valuable customers in all areas covered by the Premium Customer Services organization. Premium Customer Services Representatives provide enhanced, extraordinary services in a positive, enthusiastic, courteous and friendly manner to all customers and guests. Starting pay is $21.25 per hour.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll do</b></h2></div><div><p><b>
These are the essential functions of the job</b><br>
<br>
<i>This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.</i></p><ul><li>
Provide premium customer service to all customers</li><li>
Register customers and verify their access to club(s) and/or lounge(s)</li><li>
Greet customers by completing all guest experience items (e.g., greet customers using their name when possible, ensure name tag is visible, provide WIFI password, ask how you can assist)</li><li>
Book and confirm flight reservations (e.g., using the semi-automated business review environment [SABRE], Qantas Intelligent Keypad [QIK]) All</li><li>
Check premium customers in for their flights (e.g., flight changes, rebooking, passport verification swipe)</li><li>
Monitor flights to identify boarding times, delays, or disruptions to best accommodate customer needs</li><li>
Issue customer tickets (e.g., day of departure, reissues, future tickets)</li><li>
Cancel passenger reservations, as requested</li><li>
Place customers on priority lists (e.g., upgrades, standby)</li><li>
Provide timely resolution of customers&rsquo; travel issues</li><li>
Contact the next level of customer service support (i.e., premium services CSCs or CSMs) to address unresolved customer issues, as needed</li><li>
Document customer issues in the passenger name record (PNR)</li><li>
Perform club enrollment or sales activities (e.g., Admiral&rsquo;s Club, credit card memberships)</li><li>
Coordinate all services provided to elite status customers (e.g., Concierge Key program and Five Star service)</li><li>
Assist elite status customers (e.g., Concierge Key, Five Star Members) as they move throughout terminals</li><li>
Assist customers with their baggage, as needed</li><li>
Monitor or maintain the appearance of the lounges or clubs (e.g., via conduct of walk-throughs)</li><li>
Communicate with business partners to ensure food and beverages are provided to club and/or lounge customers at all times</li><li>
Oversee the activities of business partners providing services (e.g., catering, sanitation) to the club(s) and/or lounge(s)</li><li>
Assist customers with technology provided in the club(s) and/or lounge(s)</li><li>
Reserve conference rooms (e.g., 1 hour) for same-day travel requests</li><li>
Coordinate services for any meetings occurring in conference rooms (e.g., food for the meetings)</li><li>
Complete open or close procedures for club(s) and/or lounge(s)</li><li>
Address escalated customer issues or concerns</li><li>
Conduct liquor inventory audit with beverage business partner (at some airports)</li><li>
Monitor KeyStar system to arrange appropriate services for customers (e.g., government officials, OneWorld, Concierge Key, FiveStar) (at some airports)</li><li>
Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays</li><li>
Complete job-relevant trainings</li><li>
Adhere to company policies, procedures, and performance standards</li><li>
Wear uniforms as required by company policy</li><li>
Adhere to government regulations (e.g., DOT, FAA, TSA)</li><li>
Use multiple internal resources/systems, including during customer interactions</li><li><br>
Reasonable accommodations may be made for qualifying individuals with disabilities.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
All you'll need for success</b></h2></div><div><p><b>
Minimum Qualifications- Education &amp; Prior Job Experience</b></p><ul><li>
High school diploma or GED</li><li>
Must be able to read, write, fluently speak and understand the English language</li><li>
Bilingual language skills required in some locations</li><li>
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable</li><li>
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable</li><li>
Actively demonstrate extraordinary customer service and customer engagement in an environment of hospitality</li><li>
Ability to work under pressure, handle a multitude of projects concurrently while paying close attention to detail and customer service</li><li>
Excellent salesmanship skills/interpersonal skills with ability to interact effectively with all levels of management and public contact</li><li>
Service-oriented and self-motivated with a high level of professionalism</li><li>
Able to attend training classes in Dallas/Fort Worth, Texas</li><li>
Prior customer hospitality experience strongly preferred</li><li>
Maintain a well-groomed and professional appearance</li><li>
Excellent communication skills</li><li>
Prior travel industry experience preferred</li><li>
PC experience preferred</li><li>
Strong organizational and administrative skills required</li><li>
Ability to work irregular and/or extended hours, including weekends and holidays</li><li>
Must report to work on a regular and timely basis<br>
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll get</b></h2></div><div><p>
Feel free to take advantage of all that American Airlines has to offer:</p><ul><li>
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.</li><li>
Health Benefits: On day one, you&rsquo;ll have access to your health, dental, prescription and vision benefits to help you stay well. And that&rsquo;s just the start, we also offer virtual doctor visits, flexible spending accounts and more.</li><li>
Wellness Programs: We want you to be the best version of yourself &ndash; that&rsquo;s why our wellness programs provide you with all the right tools, resources and support you need.</li><li>
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.</li><li>
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Feel free to be yourself at American</b></h2></div><div><p>
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.<br>
<br>
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life&rsquo;s journey? Feel free to be yourself at American.</p></div></div></div>

Premium Guest Services Representative Part Time

Delta Air Lines

<div>
 <strong>
  How You'll Help Us Keep Climbing (Overview &amp; Key Responsibilities)
  <br/>
  <br/>
 </strong>
 The Airport Customer Service (ACS) Above and Below Wing Ambassador intern is a position that aims to help Delta Air Lines achieve its divisional goals and contribute to its overall success. The intern assigned to this position will have individual duties to complete but will also be expected to work on a larger project that will be presented to Leadership at the end of the semester. This intern position will be located Delta Air Lines, JFK Airport Terminal 4, New York 11430, United States
 <br/>
 <br/>
 As part of the Customer Experience business unit, Airport Customer Service (ACS) and Cargo (CGO) directly impact Delta&rsquo;s customers from welcoming them at the ticketing counter to providing a clean and enjoyable airport experience to ensure on-time bag arrival when they land at their destination. ACS and Cargo support over 22,000 of the best airport operations professionals in the industry across 300 destinations, 52 countries, and six continents.
 <br/>
 <br/>
 Students joining the Internship Program with Airport Customer Service (ACS) will work with our Field Support Team, supporting functions that consist of Aviation Management, Strategy, and Operations.
 <br/>
 <br/>
 <strong>
  Program duration: June 1st, 2026, to August 21st, 2026
  <br/>
  <br/>
 </strong>
 All participants are trained in each area and may be assigned an area each day via a supervisor.
 <br/>
 <br/>
 Participants are moved to additional locations if necessary, depending on business need:
 <br/>
 <br/>
 <ul>
  <li>
   Terminal/Concourse Assist
  </li>
  <li>
   Direct customers toward appropriate lines and kiosks
  </li>
  <li>
   Answer customers&rsquo; questions
  </li>
  <li>
   General terminal upkeep/tidiness
  </li>
  <li>
   Be a Delta Air Lines Ambassador assisting with enhancing customer experience and retaining Deltas customers
  </li>
  <li>
   Introduction into corporate experiences and various aviation related departments/functions
  </li>
  <li>
   Partner with a member of the leadership team
  </li>
  <li>
   May be assigned projects by leadership team
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You Need To Succeed (Minimum Qualifications)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must be currently enrolled in an accredited college, university, or institution during the duration of the internship program
  </li>
  <li>
   Ability to handle simultaneous situations and adapt to a fast-paced, changing environment
  </li>
  <li>
   Solid interpersonal skills with a focus on teamwork and strong verbal communication skills
  </li>
  <li>
   Must follow Delta&rsquo;s public contact employee appearance standards
  </li>
  <li>
   Must be legally authorized to work in the United States for any employer without sponsorship or future sponsorship for full/part time position
  </li>
  <li>
   work any shift including early morning, nights, weekends and holidays
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What Will Give You a Competitive Edge (Preferred Qualifications)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ability to tackle multiple projects at once, adhering to different timelines and working with many partners to ensure alignment and consistency within each project
  </li>
  <li>
   Desire to learn leadership techniques and best practices in problem-solving and conflict resolution to enable innovation and progress on difficult-to-solve challenges
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  PROGRAM OUTLINE
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Transportation will need to be provided by students in order a have a timely arrival and departure of shift
  </li>
  <li>
   Program duration: June 1st to August 21st
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits And Perks To Help You Keep Climbing
  <br/>
  <br/>
 </strong>
 Our culture is rooted in a shared dedication to living our values &ndash; Care, Integrity, Resilience and Servant Leadership &ndash; every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
 <br/>
 <br/>
 <ul>
  <li>
   Domestic and International space-available flight privileges for employees and eligible family members.
  </li>
  <li>
   Career development programs to achieve your long-term career goals.
  </li>
  <li>
   World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
  </li>
  <li>
   Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.
  </li>
  <li>
   Recognition rewards and awards through the platform Unstoppable Together.
  </li>
  <li>
   Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.
   <br/>
   <br/>
  </li>
 </ul>
 The Selected Candidate Will Fulfill The Following Internship Rotation(s) Based In New York City (JFK) While Maintaining Enrollment At Your University
 <br/>
 <br/>
 <ul>
  <li>
   Pay Range: $22.56
  </li>
 </ul>
</div>


Intern, Airport Customer Service (ACS) JFK - NYC Above and Below Wing Ambassador (Summer 2026)

American Express

<div><p><b>About American Express Digital Labs
</b></p><p>American Express Digital Labs catalyzes digital innovation across the enterprise by originating, incubating, and scaling products and platforms that matter to our customers&rsquo; digital lives. We combine creativity, customer centricity, and technical excellence to reimagine how Card Members experience payments and membership in a digital world.
</p><p>As a fast-moving, entrepreneurial team, we partner with leading technology companies and strategic partners to bring differentiated digital payment solutions and engaging membership experiences to market.
</p><p><b>Role Overview
</b></p><p>We are seeking a Director of Product Development to lead product strategy and platform development for Agentic Commerce at American Express.
</p><p>Reporting to the Vice President of Product Development, Agentic Commerce, this leader will define the foundational capabilities, customer experiences, and operating models required to support secure and scalable agent-driven commerce across the American Express ecosystem.
</p><p>The role is responsible for translating the broader Agentic Commerce vision into a multi-year product strategy and roadmap. It will focus on defining the capabilities, experiences, and trust frameworks required to support agent-driven commerce while ensuring those capabilities can scale across partners, channels, and future use cases.
</p><p>As a trusted, closed-loop network, American Express is uniquely positioned to extend its authentication, authorization, identity, and risk capabilities into AI-powered commerce experiences while preserving Card Member visibility and control over agent-initiated activity. By leveraging our membership model, premium brand, and differentiated data assets, this leader will help define the experiences and capabilities that create value for Card Members, merchants, partners, and the broader ecosystem.
</p><p>This role requires deep engagement with payments infrastructure, AI and agent technologies, platform architecture, and emerging industry standards. Success will require strong cross-functional leadership and the ability to align stakeholders across product, engineering, risk management, policy, operations, legal, network, and commercial organizations.</p></div>
<br><div><p>Minimum Qualifications
</p><ul><li>10+ years of progressive product leadership experience, with significant depth in payments, fintech, platform products, developer ecosystems, or other complex, regulated technology environments.
</li><li>Proven experience defining product strategy and leading multi-year roadmaps that span multiple business units, technology domains, and stakeholder groups.
</li>Demonstrated track record of 0<li> 1 product development, including defining and launching new products, platforms, or capabilities in emerging markets where standards, customer expectations, and operating models were still evolving.
</li><li>Experience building platform-level capabilities rather than standalone features, including services that support multiple products, partners, channels, or ecosystem participants.
</li><li>Strong understanding of payments and trust infrastructure, including authentication, authorization, identity, consent, fraud and risk management, tokenization, and transaction processing systems.
</li><li>Experience partnering closely with engineering organizations to define APIs, platform architectures, orchestration layers, and scalable product frameworks.
</li><li>Proven ability to operate effectively in highly matrixed environments, aligning stakeholders across business, engineering, risk, policy, legal, operations, and commercial organizations.
</li><li>Demonstrated ability to evaluate complex technical, customer, regulatory, and commercial tradeoffs and make high-quality product decisions in ambiguous environments.
</li><li>Customer-obsessed mindset with experience leveraging customer research, data, and analytics to shape product strategy and roadmap decisions.
</li><li>Exceptional communication skills and executive presence, with the ability to influence senior leaders and translate complex technical concepts into clear business outcomes.
</li></ul><p>Preferred Qualifications
</p><ul><li>Strong knowledge of card payments infrastructure, including issuer processing, card lifecycle management, card-on-file experiences, tokenization, digital wallets, network token frameworks, and credential provisioning.
</li><li>Experience working with digital wallet ecosystems such as Apple Pay, Google Pay, PayPal, merchant wallets, or tokenized payment experiences.
</li><li>Exposure to fraud systems, risk modeling, financial controls, authorization systems, or transaction decisioning platforms.
</li><li>Direct experience building, integrating, or scaling AI-powered products, agent systems, LLM-based platforms, developer platforms, or ecosystem products.
</li><li>Experience contributing to industry standards, technical protocols, interoperability frameworks, or ecosystem governance initiatives.
</li><li>Deep understanding of identity, delegated authorization, user consent, transparency, and control mechanisms in digital or AI-driven environments.
</li><li>Experience launching products across platform ecosystems, including AI platforms, wallets, marketplaces, operating systems, or developer networks.
</li><li>Experience partnering with policy, regulatory, compliance, or governance stakeholders in emerging technology domains.
</li>MBA or advanced degree in Computer Science, Engineering, Data Science, Business, or a related field.<br>
<li>
</li></ul><p></p><p>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.</p></div><p></p>
<br><div><p>At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
</p><p>As part of Team Amex, you&rsquo;ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.</p></div>
<br><div><p>We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
</p><p></p><ul><li>Competitive base salaries
</li><li>Bonus incentives
</li><li>6% Company Match on retirement savings plan
</li><li>Free financial coaching and financial well-being support
</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits
</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
</li><li>Free and confidential counseling support through our Healthy Minds program
</li><li>Career development and training opportunities
</li></ul><p>For a full list of Team Amex benefits, visit our Colleague Benefits Site .
</p><div>American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.<br>
</div><div></div><br>
<div>We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.<br>
</div><div></div><br>
<div>US Job Seekers - Click to view the &ldquo; Know Your Rights &rdquo; poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.</div></div><div></div>

Director, Product Development - Agentic Commerce Platform & Product Strategy

Giga

<div>
 <strong>
  About Giga
  <br/>
  <br/>
 </strong>
 Giga has recently raised a $61M Series A and has several paying customers, including DoorDash. We&rsquo;re building the next generation of customer experience &mdash; real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world&rsquo;s largest enterprises.
 <br/>
 <br/>
 It&rsquo;s an exciting inflection point for the company. While we have been successful, we have larger ambitions. Our goal is to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. To achieve this, we need more great engineers.
 <br/>
 <br/>
 The work affects millions of people every day and our engineers have autonomy and make true impact. This opportunity is unique because we have brilliant founders, have found commercial success, and see a clear path to becoming a generational company. Some further info about us:
 <br/>
 <br/>
 <ul>
  <li>
   Voice AI startup Giga raises $61M Series A
  </li>
  <li>
   DoorDash and Giga Partnership
   <br/>
   <br/>
  </li>
 </ul>
 Giga builds AI agents trusted by the largest B2C companies in the world. Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email. If being a part of this resonates with you, please apply!
 <br/>
 <br/>
 <strong>
  The Role
  <br/>
  <br/>
 </strong>
 We're looking for software engineers to help build the systems that power our AI agents. You'll work across the backend, from data pipelines and integrations to agent infrastructure, shipping features alongside experienced engineers who will help you grow.
 <br/>
 <br/>
 This is a role where you'll contribute to real problems from day one. We expect you to ramp up quickly, take ownership of your work, and operate with increasing independence as you learn the codebase.
 <br/>
 <br/>
 <strong>
  What You'll Work On
  <br/>
  <br/>
 </strong>
 You'll contribute to projects across our stack. Some examples:
 <br/>
 <br/>
 <ul>
  <li>
   Atlas: Building features for our AI assistant: charts and alerts in Slack, natural language queries, and expanding Atlas to manage platform resources
  </li>
  <li>
   Activity Stream: Log visualization with filters, timestamps, and frequency charts to give visibility into agent behavior
  </li>
  <li>
   Dynamic knowledge: Adding time-based knowledge (like ongoing incidents) that auto-updates from sources like status pages
  </li>
  <li>
   Agent memory: Conversation awareness and recent interaction lookups so agents remember context across sessions
   <br/>
   <br/>
  </li>
 </ul>
 As an early-career engineer, you'll be paired with senior engineers on larger initiatives while also owning smaller projects end-to-end as you ramp up.
 <br/>
 <br/>
 <strong>
  You Might Be a Fit If You
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Have 1-3 years of professional software engineering experience
  </li>
  <li>
   Are curious and ask good questions&mdash;you want to understand why things work, not just how
  </li>
  <li>
   Can take feedback well and iterate quickly
  </li>
  <li>
   Prefer shipping over perfection but still care about quality
  </li>
  <li>
   Want to grow at a startup where you'll have real responsibility early
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Perks &amp; Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive base + bonus + equity
  </li>
  <li>
   Catered lunch daily
  </li>
  <li>
   Dinner stipend
  </li>
  <li>
   $500/month wellness &amp; commuter benefit (gym, fitness classes, mental health)
  </li>
  <li>
   401(k) plan
  </li>
  <li>
   Medical, dental, and vision coverage
   <br/>
   <br/>
  </li>
 </ul>
 Giga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
 <br/>
 <br/>
 Compensation Range: $160K - $250K
 <br/>
 <br/>
</div>


Software Engineer I / II

<div>
 <strong>
  About Giga
  <br/>
  <br/>
 </strong>
 Giga has recently raised a $61M Series A and has several paying customers, including DoorDash. We&rsquo;re building the next generation of customer experience &mdash; real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world&rsquo;s largest enterprises.
 <br/>
 <br/>
 It&rsquo;s an exciting inflection point for the company. While we have been successful, we have larger ambitions. Our goal is to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. To achieve this, we need more great engineers.
 <br/>
 <br/>
 The work affects millions of people every day and our engineers have autonomy and make true impact. This opportunity is unique because we have brilliant founders, have found commercial success, and see a clear path to becoming a generational company. Some further info about us:
 <br/>
 <br/>
 <ul>
  <li>
   Voice AI startup Giga raises $61M Series A
  </li>
  <li>
   DoorDash and Giga Partnership
   <br/>
   <br/>
  </li>
 </ul>
 Giga builds AI agents trusted by the largest B2C companies in the world. Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email. If being a part of this resonates with you, please apply!
 <br/>
 <br/>
 <strong>
  The Role
  <br/>
  <br/>
 </strong>
 We're looking for new grad engineers to help build the systems that power our AI agents. You'll work across the backend, from data pipelines and integrations to agent infrastructure, shipping features alongside experienced engineers.
 <br/>
 <br/>
 This is a role where you'll contribute to real problems from day one. We expect you to ramp up quickly, take ownership of your work, and operate with increasing independence as you learn the codebase.
 <br/>
 <br/>
 <strong>
  What You'll Work On
  <br/>
  <br/>
 </strong>
 You'll contribute to projects across our stack. Some examples:
 <br/>
 <br/>
 <ul>
  <li>
   Atlas: Building features for our AI assistant: charts and alerts in Slack, natural language queries, and expanding Atlas to manage platform resources
  </li>
  <li>
   Activity Stream: Log visualization with filters, timestamps, and frequency charts to give visibility into agent behavior
  </li>
  <li>
   Dynamic knowledge: Adding time-based knowledge (like ongoing incidents) that auto-updates from sources like status pages
  </li>
  <li>
   Agent memory: Conversation awareness and recent interaction lookups so agents remember context across sessions
   <br/>
   <br/>
  </li>
 </ul>
 You'll be paired with senior engineers on larger initiatives while also owning smaller projects end-to-end as you ramp up.
 <br/>
 <br/>
 <strong>
  You Might Be a Fit If You
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Are graduating (or recently graduated) with a CS degree or equivalent background
  </li>
  <li>
   Have internship experience or significant projects where you wrote production-quality code
  </li>
  <li>
   Can take a problem, figure out an approach, and unblock yourself when you get stuck
  </li>
  <li>
   Prefer shipping over perfection but still care about quality
  </li>
  <li>
   Want to work at a startup where you'll have real responsibility early
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Perks &amp; Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Catered lunch daily
  </li>
  <li>
   Dinner stipend
  </li>
  <li>
   $150/month wellness benefit (gym, fitness classes, mental health)
  </li>
  <li>
   401(k) plan
  </li>
  <li>
   Commuter benefits
  </li>
  <li>
   Medical, dental, and vision coverage
   <br/>
   <br/>
  </li>
 </ul>
 Giga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
 <br/>
 <br/>
 Compensation Range: $160K - $250K
 <br/>
 <br/>
</div>


Software Engineer (New Grads)

Aspen Dental

<div><div><div><div><div><p>Aspen Dental has over 1000 locations that are focused on providing dental services to all patients. We focus on breaking down the barriers that make it hard for patients to keep up with their dental health, affordability, transparency, and access.</p></div><div><p>
Work from home as a Spanish Bilingual Scheduling Center Agent where you will partner with our patients to schedule their appointment(s), providing them critical access to care and improved dental health.</p></div><div><p>
We have full-time and part-time positions available. Virtual training classes begin soon, don&rsquo;t miss your opportunity to say YES to a career with Aspen Dental and make an impact on people&rsquo;s lives. Most importantly, you&rsquo;ll be part of an organization that offers career development and pathing so that you can better your quality of life while helping patients do the same.</p></div><div><p><b>
Job </b><b>Duties:</b></p></div><div><ul><li><p>
Work with patients to schedule appointments, as the first point of contact for new patients calling to book an appointment or learn about Aspen Dental services,</p></li></ul></div><div><ul><li><p>
Answer inbound calls in a high-volume environment, while compassionately handling questions/concerns</p></li></ul></div><div><ul><li><p>
Listen empathetically and think critically to understand patient needs, use trained sales and customer service techniques to set appointments. Focus on appointment acceptance and customer care to reach individual and call center goals.</p></li></ul></div><div><ul><li><p>
Additional duties as assigned by the Call Center Leadership team</p></li></ul></div><p></p><div><p><b><br>
Job </b><b>Requirements:</b></p></div><div><ul><li><p>
High School Diploma or equivalent required</p></li></ul></div><div><ul><li><p><b>
Must be professionally proficient in both English and </b><b>Spanish</b></p></li></ul></div><div><ul><li><p>
1+ years of customer service experience required (retail, call center, or hospitality preferred), with ability to answer calls in a high-volume call center environment strongly preferred</p></li></ul></div><div><ul><li><p>
Desire to succeed in a fast-paced, goal and consumer driven environment</p></li></ul></div><div><ul><li><p>
Communication skills, with the ability to speak clearly and professionally</p></li></ul></div><div><ul><li><p>
Tech-savvy - Ability to navigate provided technology efficiently</p></li></ul></div><div><ul><li><p>
Must have Cable/Fiber connect internet, with ability to hardwire the internet within 6 feet of the router (no WiFi/cellular/hotspot), and be at least 100 Mbps download and 10 Mbps upload</p></li></ul></div><div><ul><li><p>
Must have a quiet, HIPPA compliant, private workspace</p></li></ul></div></div><div><div><ul><li><p>
Some evening and weekend scheduling availability required</p></li></ul></div><p></p><div><p><b><br>
Compensation and Benefits:</b></p></div><div><ul><li><p>
Pay rate: <b>$1</b><b>7</b><b>.</b><b>0</b><b>0</b>/per hour, plus eligibility for performance-based bonuses paid monthly and pay rate increases at 90 and 180 days.</p></li></ul></div><p></p><div><ul><li><p><br>
Various full and part-time shifts available</p></li></ul></div><div><ul><li><p>
Comprehensive Health, Dental and Vision insurance offerings</p></li></ul></div><div><ul><li><p>
Paid time off</p></li></ul></div><div><ul><li><p>
401K &ndash; with generous company match</p></li></ul></div><p></p><div><p><i><br>
Apply today for immediate consideration a</i><i>nd begin your career journey with Aspen Dental!</i></p></div></div></div></div><p></p><p><br>
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Bilingual Scheduling Center Agent

Explore 254+ Customer service agent in New York this July. Find roles across top companies and apply now to boost your career.