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customer service agent

Iroquois Hotel's Lantern's Keep bar

<p>Iroquois Hotel, memeber of Triumph Hotels has a position for Guest service agent. This position will require to work 3 PM shifts and 2 overnight relief shifts.</p><p>Guest Service Agent Responsibilities:</p><ul><li>Immediately greet guest and offer to assist with their needs</li><li>Register and assign guests to hotel rooms</li><li>Compute bills, collect payments, and make change for guests</li><li>Transmit and receive messages, using telephones or PMS system</li><li>Respond to guest requests in a timely manner</li><li>Receive and resolve guest complaints, elevating to supervisor if necessary</li><li>Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction</li><li>Ensure overall guest satisfaction</li><li>Perform other duties as requested by management</li><li>Work schedule varies and may include working on holidays, weekends and alternate shifts including overnight.</li></ul><p>Requirements:<br/>1+ years hotel or customer service experience preferred</p><p>Job Type: Full-time</p><p>Pay: $23.00 - $25.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Experience:</p><ul><li>Hotel experience: 1 year (Preferred)</li></ul><p>Work Location: In person</p>

Hotel Guest Service Agent

IDEMIA

<div><div>IDEMIA Public Security, a division of IDEMIA Group, is the leading provider of secure and trusted biometric-based solutions, transforming public and private organizations across the globe. Our industry-enabled and client-specific solutions draw upon decades of expertise in biometrics to revolutionize the fields of public security, justice and public safety, travel and transport, identity, and access control. Built on privacy and trust, our market-leading iris, fingerprint and facial recognition solutions top independent benchmarking for accuracy, fairness and scalability. These exacting standards enable our clients to build safer, fairer societies where people can live, interact, and move about freely. With 4000+ employees around the world and 150+ partners worldwide, we offer more than just a job - we provide a dynamic environment where innovation thrives, opportunities abound, and your talents are valued. Be part of a global leader shaping the future of biometric based technology. Learn more <b>here</b>.</div><div><br>
Do you have an interest in security, law enforcement, biometrics, and the safety of your community? Are you a customer service oriented, &ldquo;people&rdquo; person? If so, the Enrollment Agent position at our IdentoGO locations might be a great fit for you. You will get to use cutting edge technology to obtain fingerprint records (any CSI/true crime fans out there?) while helping to cut down on crime and keep those with questionable backgrounds from having access to our ports, the transportation of hazardous materials, as well as the relaxed security requirements of TSA precheck customers. If you are interested in providing a service to your fellow citizens and interacting with customers on a day to day, face to face basis, submit your application for the Enrollment Agent position today!</div><div></div><div><b><br>
Candidates must be located within 25 miles of Albany, NY or Troy, NY.</b></div><div><b><br>
US citizenship required.</b></div><div></div><div><b><br>
Essential Job Functions include but are not limited to:</b></div><ul><li>
Provide superior customer service to internal and external customers</li><li>
Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment including computer hardware and software</li><li>
Verify customer identity and scan required documents into database system</li><li>
Successfully complete required biometric and data capture processes and paperwork on each customer</li><li>
Track processing time for each applicant and ensure applicants are processed in appropriate order</li><li>
Perform biometric processing to include capturing quality electronic fingerprints, photographs, and signatures to meet or exceed program accuracy standards</li><li>
Identify win-win opportunities to provide more products and services to customers</li><li>
Create opportunities to add value for customers through the upselling of retail products and services (if applicable)</li><li>
Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents and information are safeguarded at all times</li><li>
Adhere to all company and departmental policies relating to Enrollment Center standards including adherence to signage, branding, and employee attire policies</li><li>
Perform Enrollment Center Sustainment responsibilities on a daily basis</li><li>
Perform administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, and submitting updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary</li><li>
Represent the company and the programs that are supported in a professional and customer oriented manner</li><li>
Support Customer Service Registration and Reservation activities as necessary</li><li>
Successfully complete time sensitive trainings and briefings as assigned.</li></ul><div><i>
Note: In addition to the Essential Functions, also perform similar work-related duties as assigned.</i></div><p></p><p><b><br>
Knowledge, Skills, and Abilities</b></p><ul><li>
Customer and Personal Service &ndash; Knowledge of principals and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction</li><li>
Technology &ndash; Knowledge of electronic equipment, computer hardware, and computer software including applications and data entry</li><li>
Clerical &ndash; Knowledge of administrative and clerical duties such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures</li><li>
Monitoring &ndash; Monitoring and assessing performance of self, other individuals, and/or outside organizations to make improvements or take corrective action</li><li>
Integrity &ndash; Job requires ethics and honesty</li></ul><div></div><p><b><br>
Travel Requirement, Working Conditions, and Physical Demands</b></p><p>
Travel requirement such as:</p><ul><li>
Ability to travel regionally for activities such as backfill at local enrollment locations, conducting mobile events, or servicing mobile routes, meetings, classes, and workshops.</li><li>
Occasional overnight travel as required. Should not exceed 75% of the time.</li><li>
Travel by air may be required for initial company training as well as occasional new program or services training.</li></ul><div>
Working conditions such as:</div><ul><li>
General office environment. The work area is adequately lighted, heated, and ventilated.</li></ul><div>
Physical demands such as:</div><ul><li>
Office environment where the employee may be required to stand, sit, or a combination of both standing and sitting to do the work. Some walking, standing, bending, reaching, and carrying of light items such as papers, books, small parts, driving an automobile, etc. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment.</li><li>
The work requires light physical effort with frequent lifting and/or moving of materials in the 10-30 pound range and occasional lifting up to 75 pounds. Requires manual dexterity and ability to manipulate small objects. May require normal range of hearing and vision to operate machinery.</li></ul><ul><li><b><br>
Must be a US citizen</b></li><li>
High school diploma or equivalent degree</li><li>
Minimum one (1) year applicable experience</li><li>
Proficiency in Microsoft Office Suite is required</li><li>
Previous experience processing credentials is a plus</li><li>
Previous sales experience preferred</li><li>
Evening and weekend work may be required</li><li>
Must be able to successfully pass various background screening requirements including criminal history, education, credit, and drug screen as well as obtain any required program specific credentials and certifications</li><li>
Reliable transportation and valid driver&rsquo;s license required</li><li>
Must be eligible to rent a car including proof of a valid, non-suspended driver&rsquo;s license and meet rental car agency age requirement of at least 21 years of age.</li></ul><div>
The US base hourly range for this position is $17.75- $24.13/hr + benefits. Our hourly ranges are determined by role and level. The range displayed on each job posting reflects the compensation target for the role across all US locations. Individual pay is determined by job-related skills, experience, and relevant education or training. Beyond offering a competitive total rewards package, we offer various opportunities to support team member growth and success.</div><div></div><div><br>
Note to third-party recruiters: IDEMIA Public Security does not work with third-party recruiters absent a signed agreement and will treat any resumes submitted without a signed agreement as the property of IDEMIA Public Security. In the event that IDEMIA Public Security hires a candidate who was brought to our attention by a recruiter who does not have a signed agreement, IDEMIA Public Security will not pay any fees to the recruiter as a result of the hire.</div></div>

Enrollment Agent I - Regional Mobile

IDEMIA Public Security

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 IDEMIA Public Security, a division of IDEMIA Group, is the leading provider of secure and trusted biometric-based solutions, transforming public and private organizations across the globe. Our industry-enabled and client-specific solutions draw upon decades of expertise in biometrics to revolutionize the fields of public security, justice and public safety, travel and transport, identity, and access control. Built on privacy and trust, our market-leading iris, fingerprint and facial recognition solutions top independent benchmarking for accuracy, fairness and scalability. These exacting standards enable our clients to build safer, fairer societies where people can live, interact, and move about freely. With 4000+ employees around the world and 150+ partners worldwide, we offer more than just a job - we provide a dynamic environment where innovation thrives, opportunities abound, and your talents are valued. Be part of a global leader shaping the future of biometric based technology. Learn more
 <strong>
  here
 </strong>
 .
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 Do you have an interest in security, law enforcement, biometrics, and the safety of your community? Are you a customer service oriented, &ldquo;people&rdquo; person? If so, the Enrollment Agent position at our IdentoGO locations might be a great fit for you. You will get to use cutting edge technology to obtain fingerprint records (any CSI/true crime fans out there?) while helping to cut down on crime and keep those with questionable backgrounds from having access to our ports, the transportation of hazardous materials, as well as the relaxed security requirements of TSA precheck customers. If you are interested in providing a service to your fellow citizens and interacting with customers on a day to day, face to face basis, submit your application for the Enrollment Agent position today!
 <br/>
 <br/>
 <strong>
  Candidates must be located within 25 miles of Albany, NY or Troy, NY.
  <br/>
  <br/>
 </strong>
 <strong>
  US Citizenship Required.
  <br/>
  <br/>
 </strong>
 <strong>
  Essential Job Functions include but are not limited to:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide superior customer service to internal and external customers
  </li>
  <li>
   Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment including computer hardware and software
  </li>
  <li>
   Verify customer identity and scan required documents into database system
  </li>
  <li>
   Successfully complete required biometric and data capture processes and paperwork on each customer
  </li>
  <li>
   Track processing time for each applicant and ensure applicants are processed in appropriate order
  </li>
  <li>
   Perform biometric processing to include capturing quality electronic fingerprints, photographs, and signatures to meet or exceed program accuracy standards
  </li>
  <li>
   Identify win-win opportunities to provide more products and services to customers
  </li>
  <li>
   Create opportunities to add value for customers through the upselling of retail products and services (if applicable)
  </li>
  <li>
   Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents and information are safeguarded at all times
  </li>
  <li>
   Adhere to all company and departmental policies relating to Enrollment Center standards including adherence to signage, branding, and employee attire policies
  </li>
  <li>
   Perform Enrollment Center Sustainment responsibilities on a daily basis
  </li>
  <li>
   Perform administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, and submitting updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary
  </li>
  <li>
   Represent the company and the programs that are supported in a professional and customer oriented manner
  </li>
  <li>
   Support Customer Service Registration and Reservation activities as necessary
  </li>
  <li>
   Successfully complete time sensitive trainings and briefings as assigned.
   <br/>
   <br/>
  </li>
 </ul>
 Note: In addition to the Essential Functions, also perform similar work-related duties as assigned.
 <br/>
 <br/>
 <strong>
  Knowledge, Skills, And Abilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer and Personal Service &ndash; Knowledge of principals and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
  </li>
  <li>
   Technology &ndash; Knowledge of electronic equipment, computer hardware, and computer software including applications and data entry
  </li>
  <li>
   Clerical &ndash; Knowledge of administrative and clerical duties such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures
  </li>
  <li>
   Monitoring &ndash; Monitoring and assessing performance of self, other individuals, and/or outside organizations to make improvements or take corrective action
  </li>
  <li>
   Integrity &ndash; Job requires ethics and honesty
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Travel Requirement, Working Conditions, and Physical Demands
  <br/>
  <br/>
 </strong>
 <strong>
  Travel Requirement Such As
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ability to travel regionally for activities such as backfill at local enrollment locations, conducting mobile events, or servicing mobile routes, meetings, classes, and workshops.
  </li>
  <li>
   Occasional overnight travel as required. Should not exceed 75% of the time.
  </li>
  <li>
   Travel by air may be required for initial company training as well as occasional new program or services training.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Working Conditions Such As
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   General office environment. The work area is adequately lighted, heated, and ventilated.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Physical Demands Such As
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Office environment where the employee may be required to stand, sit, or a combination of both standing and sitting to do the work. Some walking, standing, bending, reaching, and carrying of light items such as papers, books, small parts, driving an automobile, etc. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment.
  </li>
  <li>
   The work requires light physical effort with frequent lifting and/or moving of materials in the 10-30 pound range and occasional lifting up to 75 pounds. Requires manual dexterity and ability to manipulate small objects. May require normal range of hearing and vision to operate machinery.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must be a US citizen
  </li>
  <li>
   High school diploma or equivalent degree
  </li>
  <li>
   Minimum one (1) year applicable experience
  </li>
  <li>
   Proficiency in Microsoft Office Suite is required
  </li>
  <li>
   Previous experience processing credentials is a plus
  </li>
  <li>
   Previous sales experience preferred
  </li>
  <li>
   Evening and weekend work may be required
  </li>
  <li>
   Must be able to successfully pass various background screening requirements including criminal history, education, credit, and drug screen as well as obtain any required program specific credentials and certifications
  </li>
  <li>
   Reliable transportation and valid driver&rsquo;s license required
  </li>
  <li>
   Must be eligible to rent a car including proof of a valid, non-suspended driver&rsquo;s license and meet rental car agency age requirement of at least 21 years of age.
   <br/>
   <br/>
  </li>
 </ul>
 The US base hourly range for this position is $17.75- $24.13/hr + benefits. Our hourly ranges are determined by role and level. The range displayed on each job posting reflects the compensation target for the role across all US locations. Individual pay is determined by job-related skills, experience, and relevant education or training. Beyond offering a competitive total rewards package, we offer various opportunities to support team member growth and success.
 <br/>
 <br/>
 Note to third-party recruiters: IDEMIA Public Security does not work with third-party recruiters absent a signed agreement and will treat any resumes submitted without a signed agreement as the property of IDEMIA Public Security. In the event that IDEMIA Public Security hires a candidate who was brought to our attention by a recruiter who does not have a signed agreement, IDEMIA Public Security will not pay any fees to the recruiter as a result of the hire.
</div>


CVS Health

<div><p>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.</p><p></p><div><div>
Requisition Job Description</div></div><div><div><div><div><p><b>
Position Summary</b></p><p>
Meritain Health an Aetna/CVS affiliate has multiple openings for Sr. Customer Service Representatives in our permanent work from home role $19.50/hr wage. This position handles customer service inquiries for our Fully Insured or High Profile role, they should be able to address problems via telephone, internet or written correspondence. Customer inquiries are of basic and routine nature.</p><ul><li><p>
Handle incoming calls from members and providers regarding claims status, benefits and eligibility, PPO participation, etc</p></li><li><p>
Maintain department established performance metrics at a meets or exceeds expectations level</p></li><li><p>
Work together as a team and apply the Aetna Core Values in day-to-day operations</p></li><li><p>
Creating a Differentiated Service Experience</p></li><li><p>
Demonstrating Service Discipline</p></li><li><p>
Handling Service Challenges</p></li><li><p>
Providing Solutions to Constituent Needs</p></li><li><p>
Working Across Boundaries</p></li></ul><p></p><p><b>
Required Qualifications</b></p><ul><li>
1+ years of customer service experience</li><li>
Experience in a metric based environment</li><li>
Proficiency with full suite of Microsoft Applications</li><li>
Comfortability utilizing search engines</li><li>
Excellent multi-tasking skills</li><li>
Ability to Effectively Communicate</li></ul><p></p><p><b>
Preferred Qualifications</b></p><ul><li>
Experience working in a call center environment</li><li>
Medical terminology/insurance experience</li><li>
Results oriented and self-motivated</li><li>
Experience working remotely</li><li><p><b>
Education</b></p><p>
High School diploma, G.E.D. or equivalent experience</p></li></ul></div></div></div></div><p></p><p><b>
Anticipated Weekly Hours</b></p>
40<p></p><p><b>
Time Type</b></p>
Full time<p></p><p><b>
Pay Range</b></p><p>
The typical pay range for this role is:</p><p></p>
$18.50 - $42.35<p></p><p>
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.</p><p><br>
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.</p><p></p><p><b>
Great benefits for great people</b></p><p></p><p>
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.</p><br>
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.<p><br>
Additional details about available benefits are provided during the application process and on Benefits Moments.</p><br>
This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis.<p></p><p>
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</p></div>

Senior Customer Service Representative

Ramp

<div><div><p>Location</p><div>
New York, NY (HQ); Denver, CO; Miami, FL; Remote (US); San Francisco, CA</div></div><div><p>
Employment Type</p><div>
Full time</div></div><div><p>
Location Type</p><div>
Hybrid</div></div><div><p>
Department</p><div>
Customer Experience</div></div><div><p>
Compensation</p><ul><div><p>
$60K &ndash; $70K &bull; Offers Equity &bull; This role will be paid hourly with a minimum hourly expectation.</p></div></ul><div><div>
The final compensation will depend on the location and level at which the candidate is hired.</div></div></div></div>
<br><p></p><div><div><div><div><b>About Ramp</b></div><p>
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $100B in annualized spend flows in and out of 50,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.</p><p>
The problems are high-stakes, data-dense, and unforgiving.</p><p>
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you&rsquo;ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.</p><p>
The median Ramp customer saves 5% and grows revenue 16% in their first year &ndash; far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.</p><p>
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.</p><p></p><p>
About the Role</p><p>
Ramp is hiring Customer Experience Agents to be the voice of Ramp for thousands of customers &mdash; and direct line of contact when something goes wrong. This is a phone-first role: most of your day will be spent live on the line, solving problems quickly, building trust, and creating memorable experiences for our customers.</p><p>
We&rsquo;re a fast-moving, high-energy team that holds ourselves to a high bar: speed, accuracy, and empathy in every interaction. Here, ownership means more than answering calls; it&rsquo;s about driving customer issues forward until they&rsquo;re resolved, partnering with product, engineering, and other teams to make sure nothing slips through the cracks.</p><p>
Ramp is scaling quickly, which means change is constant. We lean into AI, automation, and evolving workflows to keep up the pace and we&rsquo;re looking for people who are excited to grow alongside that change. The best CX Agents at Ramp combine startup energy with accountability: they move fast, adapt easily, and take pride in holding themselves to measurable results.</p><p>
If you thrive in dynamic environments, love delivering outstanding customer experiences, and want to work with some of the fastest-growing companies in the U.S., this role is for you.</p><p></p><p>
What You&rsquo;ll Do</p><ul><li><div>
Serve as the first line of support for Ramp Customers primarily over the phone, with additional coverage through email and chat</div></li><li><div>
Troubleshoot customer issues by applying strong product knowledge, investigative skills, and critical thinking</div></li><li><div>
Deliver accurate, empathetic, and efficient solutions in a fast-paced, high-volume environment</div></li><li><div>
Take ownership of escalations, ensuring tickets move forward through the appropriate internal teams</div></li><li><div>
Adapt quickly to new tools, product releases, and process changes, including AI-powered workflows</div></li><li><div>
Meet and exceed key performance standards, including CSAT, QA, and speed-of-service metrics</div></li><li><div>
Contribute to team knowledge by updating documentation, surfacing product feedback, and sharing customer insights to help Ramp improve and scale</div></li></ul><p></p><p>
What You Need</p><ul><li><div>
Comfort and confidence on the phone as your primary support channel</div></li><li><div>
Ability to work evenings, weekends, and some holidays</div></li><li><div>
Strong customer focus with empathy under pressure</div></li><li><div>
Excellent verbal and written communication</div></li><li><div>
Ability to quickly learn Ramp&rsquo;s platform and apply product knowledge</div></li><li><div>
Strong analytical and problem-solving skills</div></li><li><div>
Persistence in driving issues to resolution with internal teams</div></li><li><div>
High reliability and professionalism in live support environments</div></li><li><div>
Comfort working toward performance metrics in a results-driven role</div></li></ul><p></p><p>
Nice to Haves</p><ul><li><div>
Familiarity with AI-powered tools or workflow automation in customer support</div></li><li><div>
Comfort working in a high-growth or startup environment where processes evolve quickly</div></li><li><div>
Experience with Zendesk or other customer support platforms</div></li></ul><p></p><p><i>
For candidates located in NYC or SF, the pay range for this role is $65,000-$70,000. For candidates located in all other locations, the pay range for this role is $60,000-$65,000.</i></p><p><b>
Benefits (for U.S.-based full-time employees)</b></p><ul><li><div>
100% medical, dental &amp; vision insurance coverage for you</div><ul><li><div>
Partially covered for your dependents</div></li><li><div>
One Medical annual membership</div></li></ul></li><li><div>
401k (including employer match on contributions made while employed by Ramp)</div></li><li><div>
Flexible PTO</div></li><li><div>
Fertility HRA (up to $10,000 per year)</div></li><li><div>
Parental Leave</div></li><li><div>
Unlimited AI token usage</div></li><li><div>
Pet insurance</div></li><li><div>
Centralized home-office equipment ordering for all employees</div></li><li><div>
Health and Wellness stipend</div></li><li><div>
In-office perks: lunch, snacks, drinks, and more</div></li><li><div>
Budget for intra-office travel</div></li><li><div>
Relocation support to NYC or SF (as needed)</div></li></ul><p></p><p><b>
Referral Instructions</b></p><p>
If you are being referred for the role, please contact that person to apply on your behalf.</p><p></p><p><b>
Other notices</b></p><p>
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</p><p></p><p><i>
Beware of recruiting scams: Ramp will only contact you through official @</i><i>Ramp.com</i><i> email addresses and will never ask for payment or sensitive personal information during the hiring process.</i></p></div></div></div><p></p>

Customer Experience Agent (Evening Shift)

Soho House & Co

<div>
 <strong>
  The role&hellip;
  <br/>
  <br/>
 </strong>
 At Soho House the
 <strong>
  Front Desk, Overnight Agent
 </strong>
 assist with checking members in to the property and hotel guests into their room as well as streamline various inquiries, risks and other matters that arise. The Overnight Front Desk Agent is responsible for receiving payments and balancing cash at end of a shift. As a Front Desk Agent, you will be well-versed with the property layout, briefed on special offers (when applicable), restaurant/F&amp;B options and other amenities but not limited to gym, spa and shared workspace.
 <br/>
 <br/>
 A successful Front Desk Overnight Agent is hospitable by nature, pro-active, capable multi-tasker as well as level-headed, professional in demanding and fast paced environments.
 <br/>
 <br/>
 <strong>
  Main Duties
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Responsible for shift breakdown and financial / accounting related inquiries (i.e. sending folios, fielding disputes, billing, receipts, refund requests) as well as walkout retrievals and keep all lost credit cards in safe
  </li>
  <li>
   Primary point of initial contact for members, guests and staff and must ensure all visitors are welcomed with open arms and provided with top-notch service from the moment they enter a Soho House &amp; Co property
  </li>
  <li>
   Expert in performing all concierge duties as required including, but not limited to; booking cars, tickets to shows, restaurant reservations, spa reservations, etc.
  </li>
  <li>
   Answer incoming emails and inquires via various digital portals members and guests have access to as well as printing/scanning documents for members and guests joining us in rooms (hotel)
  </li>
  <li>
   Responsible for knowing any updates regarding hours of operation, reservation restrictions and matters that will result in change of workflow by communicating with all departments daily
  </li>
  <li>
   Comfortable discussing Soho House amenities, room types, room descriptions, rates and availability as well as suggesting room preferences that increase revenue stream and elevate guest experience
  </li>
  <li>
   Delegate support for members and guests to valet and luggage storage to the bell attendant and/or butler
  </li>
  <li>
   Team player with general phone etiquette and participate in Daily Shift briefings.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills/Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   At least 1 year of similar role or customer service / facing role
  </li>
  <li>
   Must be okay with multi-tasking, answering high-volume phone lines and answering inquiries professionally (face to face), timely and to the best of your abilities.
  </li>
  <li>
   Quick learner or have OpenTable, Salesforce, Google Sheets and/or Opera
  </li>
  <li>
   Problem solving skills and bring conflict resolution to any anticipated or current matter
  </li>
  <li>
   Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
  </li>
  <li>
   Strong communication skills and ability to understand and follow written and verbal instructions
  </li>
  <li>
   Flexible schedule and ability to work nights, weekends and holiday&rsquo;s (as needed)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Physical Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must be able to seize, grasp, turn and hold objects with hands.
  </li>
  <li>
   Must be able to make periodical fast paced movements are required to go from one part of the property to others.
  </li>
  <li>
   Must be able to move, pull, push, carry or lift at least 30 pounds.
  </li>
  <li>
   Must be able to occasionally kneel, bend, crouch and climb is required.
  </li>
  <li>
   Must be able to perform physical activities such as lifting, cleaning, and stooping.
  </li>
  <li>
   Must be able to stand, walk, lift, and bend for long periods of time.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why work with us...
  <br/>
  <br/>
 </strong>
 Soho House offers competitive compensation packages that feature global benefits and perks. Whether you&rsquo;re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
 <br/>
 <br/>
 <ul>
  <li>
   Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental &amp; Vision as well as Retirement fund with a 2% match
  </li>
  <li>
   Paid Time Off: Full- Time Employees have sick day's + vacation days
  </li>
  <li>
   Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
  </li>
  <li>
   Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
  </li>
  <li>
   Learning &amp; Development: An extensive range of internally and externally run courses are available for all employees.
  </li>
  <li>
   Cookhouse &amp; House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
  </li>
  <li>
   Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
  </li>
  <li>
   Team Meal: Whilst on duty in our Houses &amp; Restaurants you will be provided with a substantial meal free of charge.
  </li>
 </ul>
</div>


Overnight Front Desk Agent - Soho House New York

<div>
 <strong>
  The role&hellip;
  <br/>
  <br/>
 </strong>
 At Soho House, the
 <strong>
  Front Desk Agent
 </strong>
 , assist with checking members in to the property and hotel guests into their room as well as streamline various inquiries, risks and other matters that arise. The Front Desk Agent is responsible for receiving payments and balancing cash at end of a shift. As a Front Desk Agent, you will be well-versed with the property layout, briefed on special offers (when applicable), restaurant/F&amp;B options and other amenities but not limited to gym, spa and shared workspace.
 <br/>
 <br/>
 A successful Front Desk Agent is hospitable by nature, pro-active, capable multi-tasker as well as level-headed, professional in demanding and fast paced environments.
 <br/>
 <br/>
 <strong>
  Main Duties
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Primary point of initial contact for members, guests and staff and must ensure all visitors are welcomed with open arms and provided with top-notch service from the moment they enter a Soho House &amp; Co property
  </li>
  <li>
   Expert in performing all concierge duties as required including, but not limited to; booking cars, tickets to shows, restaurant reservations, spa reservations, etc.
  </li>
  <li>
   Answer incoming emails and inquires via various digital portals members and guests have access to as well as printing/scanning documents for members and guests joining us in rooms (hotel)
  </li>
  <li>
   Responsible for knowing any updates regarding hours of operation, reservation restrictions and matters that will result in change of workflow by communicating with all departments daily
  </li>
  <li>
   Handle all accounting related inquiries (i.e. sending folios, fielding disputes, billing, receipts, refund requests) as well as walkout retrievals and keep all lost credit cards in safe
  </li>
  <li>
   Comfortable discussing Soho House amenities, room types, room descriptions, rates and availability as well as suggesting room preferences that increase revenue stream and elevate guest experience
  </li>
  <li>
   Delegate support for members and guests to valet and luggage storage to the bell attendant and/or butler
  </li>
  <li>
   Team player with general phone etiquette and participate in Daily Shift briefings.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills/Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   At least 1 year of similar role or customer service / facing role
  </li>
  <li>
   Must be okay with multi-tasking, answering high-volume phone lines and answering inquiries professionally (face to face), timely and to the best of your abilities.
  </li>
  <li>
   Quick learner or have OpenTable, Salesforce, Google Sheets and/or Opera
  </li>
  <li>
   Problem solving skills and bring conflict resolution to any anticipated or current matter
  </li>
  <li>
   Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
  </li>
  <li>
   Strong communication skills and ability to understand and follow written and verbal instructions
  </li>
  <li>
   Flexible schedule and ability to work nights, weekends and holiday&rsquo;s (as needed)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Physical Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must be able to seize, grasp, turn and hold objects with hands.
  </li>
  <li>
   Must be able to work on your feet for at least 8 hours.
  </li>
  <li>
   Fast paced movements are required to go from one part of the club to others.
  </li>
  <li>
   Must be able to move, pull, carry or lift at least 40 pounds.
  </li>
  <li>
   Occasionally kneel, bend, crouch and climb as required.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why work with us...
  <br/>
  <br/>
 </strong>
 Soho House offers competitive compensation packages that feature global benefits and perks. Whether you&rsquo;re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
 <br/>
 <br/>
 <ul>
  <li>
   Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental &amp; Vision as well as Retirement fund with a 2% match
  </li>
  <li>
   Paid Time Off: Full- Time Employees have sick day's + vacation days
  </li>
  <li>
   Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
  </li>
  <li>
   Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
  </li>
  <li>
   Learning &amp; Development: An extensive range of internally and externally run courses are available for all employees.
  </li>
  <li>
   Cookhouse &amp; House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
  </li>
  <li>
   Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
  </li>
  <li>
   Team Meal: Whilst on duty in our Houses &amp; Restaurants you will be provided with a substantial meal free of charge.
   <br/>
   <br/>
  </li>
 </ul>
 In accordance with New York law, the salary range for this role if filled within New York is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.
 <br/>
 <br/>
 Pay Range
 <br/>
 <br/>
 $25&mdash;$25 USD
</div>


Front Desk Agent - Soho House New York

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Overnight Front Desk Agent - Soho House New York

Front Desk Agent - Soho House New York