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client support technician

Personified Tech

<div><h1 class="jobSectionHeader">Who We Are</h1>
We're Personified: a managed IT + cybersecurity services provider for campaigns, non-profits, and mission-aligned organizations. Our mission is to lead technology and security programs for our clients, enabling them to focus on their mission-critical work. We act as an extension of our client teams &mdash; we handle all the responsibilities a traditional internal IT team would. We're in our clients' Slacks, we're on a first-name basis with them (and their pets), we're new hires' first point of contact, and we're the first stop for tech and cybersecurity issues. We aim to build trust, and we leverage this to keep the bad actors out.
We are looking for top talent as we continue to scale our team.
<h1 class="jobSectionHeader">About the Role</h1>
The Client Support Technician full-time role assists in running day-to-day technology operations for our clients, with a focus on helpdesk ticket response via email and Slack. The Client Support Technician is responsible for the configuration, implementation, and maintenance of various technologies managed by Personified on behalf of our clients. This role focuses on the administration and support of: client Saas platforms such as Google Workspace, Microsoft 365, Slack, Zoom, Dropbox, Adobe Creative Cloud, 1Password, LastPass, etc.; macOS, Windows, ChromeOS, iOS, and Android operating systems and associated hardware; a variety of endpoint detection and response (EDR) and universal endpoint management (UEM) platforms.
Additionally, the role involves supporting client-owned technology on site in client office locations in the NYC area. This position does require onsite visits for client projects, such as setting up or troubleshooting conference room equipment and other managed devices 3 to 5 days a week.
The ideal candidate is technically fluent in the modern IT stack, has impeccable customer service skills, has the ability to break down complex technical concepts into understandable language, is highly responsive, and is able to maintain a calm demeanor in stressful situations.
This position reports to the Director of Client Support. Our team works across various communication platforms, including Slack, a ticketing system, and video calls, to coordinate and stay in touch throughout the day.
<h1 class="jobSectionHeader">Responsibilities</h1>
<ul><li>Solving end user issues quickly and efficiently, with a strong emphasis on providing a great service experience throughout the issue resolution process</li><li>
Creating and maintaining documentation of IT procedures and policies</li><li>
Installing, configuring, and mentoring end users on client-approved software
</li><li>Assisting in the organization and inventory of all hardware and software resources, leveraging automation via UEM tools where possible
</li><li>Maintaining and coordinating regular IT training sessions with new client staff
</li><li>Assisting in improving existing IT automation tools and workflows
</li><li>Removing Adware, Spyware, and Viruses as detected on client hardware
</li><li>Coordinating with client HR / Ops staff to set up accounts and workstations for new personnel
</li><li>Responding to tickets, and maintaining ticket system and service notes to identify chronic problem areas and measure program effectiveness
</li><li>Willingness to work outside of normal business hours as required
</li><li>Willingness to travel as required</li><li>
Assist with inventory management of client-owned technology, including organizing equipment, tracking inventory levels, and supporting related tasks in the Personified warehouse 60% - 100% in person (DMV region specific)</li><li>
Willingness to travel to onsite visits for clients or projects, including the setup or troubleshooting of conference room and other supported hardware; 60% - 100% in person (NYC Area specific)
</li><li>Other duties as needed
 
</li></ul><h1 class="jobSectionHeader">Qualifications</h1>
Experience/Traits necessary to succeed in this role at Personified:
<ul><li>At least 2 years of Mac &amp; Windows help desk experience, or 3+ years of experience in customer facing, sys-admin, or similar roles</li><li>
We are seeking an individual with IT knowledge who is trustworthy, responsive, and eager to learn.</li><li>
The candidate must be comfortable interacting with end users as their primary responsibility and have a track record of proven customer service success.</li><li>
Experience in a customer-facing role, and a track record of providing great customer/client experiences.</li><li>
Previous experience supporting Google Workspace and macOS in a fast-paced environment, Microsoft 365 and PC support, and experience at an organization that used Slack as its primary communication tool are a plus.</li><li>
It's important that the individual who fills this role is a self-starter, knows how to do the research, and can pick up new systems and technical concepts quickly.</li><li>
Ability to establish and maintain key relationships with the internal team, and diverse stakeholders and partners.</li><li>
Willingness to work outside of normal business hours as required.
</li><li>Willingness to travel as required.</li></ul>
<h1 class="jobSectionHeader">Pay and Benefits</h1>
<ul><li>Salary range $65K-$75K based on experience and qualifications
</li><li>Hybrid work environment- 3-5 days a week onsite</li><li>
Healthcare packages contributed to by Personified
</li><li>Generous paid time off benefit
</li><li>Optional 401K matched by Personified
</li><li>Cell phone stipend
</li><li>Annual Learning and Development stipend
</li></ul>We are currently hiring for multiple individuals to fulfill this role. While Personified staff work anywhere in the continental USA, this role is specifically seeking professionals located in the NYC area.
<h1 class="jobSectionHeader">Commitment to DEI</h1>
Personified's mission is to help advance the progressive movement. Diversity, equity, and inclusion are at the core of that mission. We value varied perspectives in working to build a more inclusive world and workplace. We believe in the power of diversity, and as we grow as a company, we are committed to creating an environment that promotes an inclusive culture and invites people of all backgrounds to join us. Our commitment to these values is unwavering, and we strive to create and maintain a working environment that is inclusive, equitable, and welcoming.</div>

Client Support Technician

Solvere One

<div>
 
 About the Company&nbsp;
 
 
 Solvere One has established a top-level Managed Service Provider (MSP) brand that focuses on network security and proactive management solutions as a chosen IT services and consulting provider. Solvere One focuses on corporate partnerships, proactively managing technology that proves vital for business security, productivity, and growth while reducing the cost of IT ownership. We provide executive-level, white-glove support.&nbsp;
 
 
 Opening&nbsp;
 
 
 Solvere One has an open position for an Onsite Help Desk Technician to provide support to one of our clients located in New York, New York. The duties of the position include fielding incidents via phone and email from client users. The Onsite Help Desk Technician is responsible for resolving all Tier 1&nbsp; and passing all other requests on to tier 2 and Tier 3 technicians.&nbsp; The technician will also work on projects assigned by internal client IT staff.&nbsp;
 
 
 Employee will be expected to interact with users onsite daily in various capacities. Professionalism and courteousness are required. Excellent verbal and written communication skills are also required.&nbsp;
 
 
 Highly qualified candidates will be self-starters, highly motivated, and eager to contribute to the organization's well-being while operating in a fast-paced environment.&nbsp;&nbsp;&nbsp;
 
 
 This role reports to the Service Delivery Manager.&nbsp;
 
 
 Position Requirements:&nbsp;
 
 
 Examples of essential duties are interpreted as being descriptive and not restrictive.&nbsp;
 
 <ul>
 <li>
 
 Identifies, diagnoses, and resolves Tier 1 &nbsp;incidents for users of personal computer software and hardware, local network, the Internet, and new computer technology in a call center environment; communicates solutions to end-users.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Provides one-on-one end-user problem resolution for company-approved Personal Computer (PC) software.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Delivers, tags, set up, and assists in configuring end-user PC desktop hardware, software, and peripherals.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, and third-party application problems.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Coordinates timely repair of PC equipment covered by third-party vendor maintenance agreements.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Performs minor desktop hardware repair for PC equipment and peripherals not covered by third-party vendor maintenance agreements.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Create detailed technical documentation for resolutions of issues.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Enters and tracks all time and keeps all documentation up to date in PSA Platform in real time.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Identifies, documents and escalates all Tier 2 and Tier 3 incidents in a timely manner.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Update and maintain hardware inventory&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Audio/visual support for conference and training room equipment&nbsp;
 
 </li>
 </ul>
 
 Required Technical Experience:&nbsp;
 
 <ul>
 <li>
 
 Microsoft Windows Desktop OS installation and support&nbsp;
 
 </li>
 <li>
 Apple / Mac Desktop OS installation and support
 </li>
 <li>
 Google Admin support
 </li>
 <li>
 Microsoft Office 365 administration and support&nbsp;
 </li>
 <li>
 
 iPhone / Android troubleshooting&nbsp;
 
 </li>
 <li>
 
 Multi-factor Authentication configuration and support&nbsp;
 
 </li>
 </ul>
 
 Preferred Technical Experience:&nbsp;
 
 <ul>
 <li>
 
 ConnectWise Manage&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 ConnectWise Automate&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 IT Glue&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Sophos suite of solutions&nbsp;
 
 </li>
 </ul>
 
 This is a full-time, salaried position. Salary commensurate with experience.&nbsp;
 
 
 Benefits include: 401K, PPO healthcare, dental, vision, paid vacation, etc.&nbsp;
 
</div>

Desktop Support Technician - Tier I/II

Dear Skin

Overview Join our dynamic team as a Laser Hair Removal Technician, where your expertise will help clients achieve smooth, confident skin through advanced laser treatments. In this energetic role, you'll deliver safe, effective hair removal services while providing exceptional customer care. Your passion for aesthetics and dedication to sanitation will ensure a positive experience for every client, fostering loyalty and trust. This paid position offers the opportunity to grow your skills in a vibrant, supportive environment committed to beauty and wellness excellence.Duties<ul><li>Perform laser hair removal treatments using the CANDELA laser device, ensuring safety and effectiveness for each client</li><li>Educate clients on pre- and post-treatment care, addressing questions about the procedure and expected results</li><li>Maintain meticulous sanitation standards by sterilizing equipment and adhering to health regulations to ensure a safe environment</li><li>Utilize salon management software such as BOULEVARD to schedule appointments, update client records, and manage treatment plans efficiently</li><li>Provide excellent customer service by creating a welcoming atmosphere, listening to client needs, and recommending suitable treatments or products</li><li>Stay current with industry trends and new laser technologies through ongoing training and professional development opportunities</li></ul>Requirements<ul><li>Valid cosmetology or esthetician license with certification in laser hair removal treatment from an accredited program</li><li>Experience with esthetic laser treatments and knowledge of skin types and safety protocols</li><li>Familiarity with salon software platforms such as BOULEVARD for scheduling and client management</li><li>Skills in additional beauty services including Endosperes are highly desirable</li><li>Strong customer service skills with the ability to communicate effectively and build rapport with diverse clients</li><li>Knowledge of sanitation standards and best practices in a clinical or salon setting</li><li>Ability to work flexible hours including evenings and weekends as needed</li></ul>Join our new spa and become part of our team!Pay: $20.00 - $30.00 per hourBenefits:<ul><li>Employee discount</li></ul>License/Certification:<ul><li>Esthetician License (Preferred)</li></ul>Work Location: In person

Laser Hair Removal Technician (Candela)

Rightworks

<div>
 Rightworks offers the only intelligent cloud purpose-built for accounting firms and professionals. Backed by award-winning support, our fully managed IT and applications ensure customers have secure, reliable, on-demand access to their technology. We provide a curated software ecosystem that simplifies the complexity of running an accounting firm or small business, supported by a community of thought leaders, peer networks, and educational resources. Our success is made possible by leveraging decades of specialized experience in leading accounting firms, SMBs and technology companies. Thousands of Firms and SMBs count on us to run their business every day.
 
 
 We have a great team, we&rsquo;re growing fast and have a winning culture based on innovation, teamwork, and mutual respect.
 
 
 
 Job Overview
 
 
 
 As a part of the Cloud Premier Team, the primary responsibility of the Cloud Service Technician is to provide our clients with premium troubleshooting experience via our phone queue system.
 
 
 This role is designed as a Launchpad for your IT career. Your primary objective is to act as a first responder to client requests, addressing a diverse range of technical issues with the aim of delivering solutions that enhance our clients&rsquo; experience with our cloud solutions.
 
 
 Your daily activities will contribute to building a strong reputation for reliable troubleshooting and outstanding customer service. You'll engage with clients remotely, utilizing chat, email, phone, and remote desktop tools to address their needs. The issues you encounter will vary, offering you a vast landscape of learning and growth in technical support.
 
 
 This is a remote work position.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Providing first-level technical support for cloud servers, applications, and managed workstations within a Citrix environment.
 </li>
 <li>
 Addressing a spectrum of technical issues involving servers, connectivity, networking, printers, applications, virtualization, security, and directory services.
 </li>
 <li>
 Prioritizing client satisfaction by delivering a consistently positive service experience and resolving issues efficiently.
 </li>
 <li>
 Serving as the initial point of contact for new support tickets or calls, identifying and troubleshooting client technical issues.
 </li>
 <li>
 Diligently documenting all client interactions, incidents, and troubleshooting steps within our ticketing system to maintain clear and accurate records.
 </li>
 <li>
 Contributing to the development and maintenance of our internal documentation, knowledge bases, and best practice guides, with a special emphasis on Citrix-based solutions.
 </li>
 <li>
 Communicating technical information in a way that is understandable to both technical and non-technical clients, ensuring clarity and client confidence.
 </li>
 <li>
 Escalating complex client issues to higher-level support teams with detailed context for further investigation and resolution.
 </li>
 <li>
 Employing Citrix management tools to oversee and administer virtual applications and desktops.
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 High school diploma or equivalent; higher education or certifications in IT or related field preferred.
 </li>
 <li>
 CompTIA A+ Certification preferred but not required.
 </li>
 <li>
 Minimum of 2 years in customer service.
 </li>
 <li>
 Ability to maintain meticulous records within ticketing systems, providing clear and comprehensive documentation of client issues and steps taken to resolve them.
 </li>
 <li>
 Proficiency in Windows OS.
 </li>
 <li>
 Familiarity in Citrix environments preferred.
 </li>
 <li>
 Understanding of cloud computing platforms and virtualization technologies.
 </li>
 <li>
 Experience with MS Active Directory, local networking, and troubleshooting in a virtual desktop infrastructure.
 </li>
 <li>
 Excellent verbal and written communication abilities to convey technical information clearly to both technical and non-technical clients.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Exceptional customer service skills.
 </li>
 <li>
 A collaborative spirit, ready to work as part of a team and contribute positively to a supportive work environment.
 
 
 </li>
 </ul>
 
 Eligibility Requirements
 
 
 
 <ul>
 <li>
 This role is open to US Citizens or permanent residents authorized to work in the United States. Rightworks LLC is unable to offer visa sponsorship.
 </li>
 <li>
 Due to specific state regulations, we are unable to accept applications from residents of California, Hawaii, or Alaska.
 </li>
 <li>
 Relocation will not be offered for this position.
 
 
 </li>
 </ul>
 
 Compensation
 
 
 
 The hourly compensation for this role is $21.43/hour.
 
 
 
 Benefits
 
 
 
 To provide best-in-class solutions, we need a best-in-class team. We offer competitive salaries to recruit the best talent. We provide company-paid short and long-term disability insurance, life insurance and a generous 401K match. We offer highly affordable medical, dental, vision coverage, and many other valuable benefits. We offer flexible PTO, and numerous paid holidays, affording you the time to be there for what is important in your life. We encourage giving back to our communities by providing paid volunteer time off. We are proud to be an Equal Opportunity Employer!
 
 
 
 This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the employer.
 
</div>

Cloud Service Technician

4ever Lash

Overview Join our dynamic team as an Eyelash Extension Technician, where your artistry and passion for beauty will transform our clients&rsquo; confidence and enhance their natural allure. This paid position offers you the opportunity to showcase your expertise in eyelash extension application while providing exceptional guest services in a lively, supportive environment. As a key member of our beauty team, you will deliver personalized treatments, educate clients on aftercare, and contribute to a vibrant salon atmosphere that celebrates creativity and professionalism. Your role is vital in creating stunning looks that leave clients feeling empowered and beautiful.Duties<ul><li>Perform precise eyelash extension applications using safe, hygienic techniques to achieve natural or dramatic looks tailored to each client&rsquo;s preferences</li><li>Consult with clients to understand their desired lash style, length, curl, and volume, ensuring satisfaction with the final result</li><li>Maintain strict sanitation standards by sterilizing tools and adhering to health regulations to ensure client safety and comfort</li><li>Educate clients on proper aftercare routines and product recommendations for long-lasting results</li><li>Manage appointment scheduling efficiently using salon software such as Millennium or MINDBODY, while providing excellent guest services at all times</li><li>Upsell complementary services like lash lifts, tinting, or retail products to enhance client experience and salon revenue</li><li>Keep detailed records of each treatment, including product used and client preferences, for future reference and consistency</li></ul>Experience<ul><li>Proven experience in eyelash extension application with a strong portfolio demonstrating diverse styles and techniques</li><li>Background in cosmetology or esthetician licensing preferred; certifications in eyelash extension application are highly valued</li><li>Familiarity with salon management software such as Millennium or MINDBODY for scheduling and client management</li><li>Knowledge of sanitation protocols, including sterilization procedures for tools and workspaces</li><li>Excellent communication skills to effectively consult with clients and educate them on aftercare and product use</li><li>Experience with social media management to promote services, showcase work, and engage with clients online is a plus</li><li>Prior experience in customer service roles within beauty or spa environments enhances your ability to deliver exceptional guest experiences</li></ul>Embark on a rewarding career where your talent can truly shine! We are dedicated to fostering a vibrant, inclusive environment that supports your growth while delivering top-tier beauty services. Join us today to make a lasting impact on our clients&rsquo; confidence and beauty journey!Job Type: Part-timePay: From $17.00 per hourBenefits:<ul><li>Paid time off</li></ul>Work Location: In person

Eyelash Extension Technician

Judi Health

<div>
 
 About Judi Health
 
 
 
 Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including:
 
 
 <ul>
 <li>
 Capital Rx, a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers,
 </li>
 <li>
 Judi Health&trade;, which offers full-service health benefit management solutions to employers, TPAs, and health plans, and
 </li>
 <li>
 Judi&reg;, the industry&rsquo;s leading proprietary Enterprise Health Platform (EHP), which consolidates all claim administration-related workflows in one scalable, secure platform.
 
 
 </li>
 </ul>
 Together with our clients, we&rsquo;re rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve. To learn more, visit www.judi.health.
 
 
 
 Capital Rx has an exciting full-time opportunity for remote candidates in the continental US, with priority given to those in Hawaii.
 
 
 
 
 Location:
 
 Remote
 
 
 
 Shifts:
 
 Candidates must be open to working any shift.
 
 
 
 Position Responsibilities
 
 
 
 <ul>
 <li>
 Act as the primary point of contact for incoming member calls, prior authorization inquiries, and ensure appropriate escalation of cases and all intake notes to the Clinical Prior Authorization Team
 </li>
 <li>
 Actively intake a thorough and complete prior authorization request from prescribers and members by asking applicable drug and client-specific clinical questions
 </li>
 <li>
 Accurately advise callers on options for exception requests (formulary, copay, early refill, etc.) based on client benefit elections and provide additional information and status updates to prescribers, members, and pharmacies
 </li>
 <li>
 Efficiently triage incoming calls with professional phone etiquette from members, prescribers, and pharmacies with minimal support. Ask probing questions to identify and resolve all issues and address concerns promptly
 </li>
 <li>
 Act as a valuable resource for Customer Service Representatives supporting member and pharmacy inquiries, stepping in as needed based on demand. Proactively identify, document, and address member and pharmacy concerns to ensure everyone receives the care and attention they deserve
 </li>
 <li>
 Effectively communicate issues and solutions to members, pharmacies, and relevant internal stakeholders to ensure customers receive quality care and that the resolution meets all health and safety standards
 </li>
 <li>
 Ensure customer satisfaction, extraordinary customer care, and quality resolution with genuine compassion in a fast-paced environment
 </li>
 <li>
 Follow all internal Standard Operating Procedures and adhere to HIPAA guidelines and Company policies
 </li>
 <li>
 Assist with onboarding and training of new team members or temporary staff as needed
 </li>
 <li>
 Support the Fraud, Waste, and Abuse program by reviewing pharmacy claims information and communicating findings to appropriate internal staff
 </li>
 <li>
 Collaborate across different systems while utilizing up to two monitors, efficiently multitasking in a dynamic and fast-paced environment
 </li>
 <li>
 Self-starter who displays a positive attitude, strong work ethic, and excellent attendance
 </li>
 <li>
 Meet all departmental goals including schedule adherence, attendance, and quality monitoring
 </li>
 <li>
 Standard hours for training: Monday thru Friday, 9:00 am &ndash; 5:30 pm, Eastern
 </li>
 <li>
 Perform other customer support duties as assigned
 </li>
 <li>
 Responsible for adherence to the Capital Rx Code of Conduct, including reporting of noncompliance
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or the equivalent; associate or bachelor&rsquo;s degree preferred
 </li>
 <li>
 A current National Certification as a Pharmacy Technician (CPhT) and a valid license are required
 </li>
 <li>
 2+ years of pharmacy technician experience in a clinical pharmacy setting PBM, Health Plan, or related Health Care experience required
 </li>
 <li>
 2+ years of customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication
 </li>
 <li>
 Experience handling prior authorization requests/understanding of prior authorization requirements preferred
 </li>
 <li>
 Ability to work independently with minimal supervision, stay productive in a remote, high-volume, fast-paced, metric-driven call center environment
 </li>
 <li>
 Tech-savvy with proficiency in CRM systems, call center platforms, and Microsoft Office Suite.
 </li>
 <li>
 Demonstrated ability to meet performance metrics including call quality, resolution time, and customer satisfaction
 </li>
 <li>
 Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location.1 Gig plan required. Dial-up, satellite, WIFI, 5G or Cellular connections are NOT acceptable.
 
 
 </li>
 </ul>
 
 Preferred Attributes
 
 
 
 <ul>
 <li>
 Bilingual Spanish highly preferred
 </li>
 <li>
 Medicare experience preferred
 </li>
 <li>
 Passion for healthcare and improving patient outcomes.
 </li>
 <li>
 Adaptability in a startup or high-growth environment.
 </li>
 <li>
 Experience supporting pharmacy operations or benefits administration.
 </li>
 <li>
 Commitment to diversity, equity, and inclusion.
 
 
 </li>
 </ul>
 Salary Range: $28 USD - $28 USD
 
 
 
 All employees are responsible for adherence to the Capital Rx Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals.
 
 
 
 
 Judi Health values a diverse workplace and celebrates the diversity that each employee brings to the table. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
 
 
 
 By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. More details about Judi Health's privacy practices can be found at https://www.judi.health/legal/privacy-policy.
</div>

Customer Care Pharmacy Technician (Full-Time)

EmblemHealth

<div></div><div><div>Summary of Job</div><div>
Support eligibility and benefits configuration and deployment, including collaboration with pharmacy benefits manager (PBM) and Cognizant, formulary teams, for configuration. Responsible for Quality Assurance and Testing for operations and implementations. Coordinate and manage the pharmacy plan/ benefit design implementation process in partnership with PBM to ensure the accuracy and timeliness of members&rsquo; pharmacy benefit administration for superior member experience.</div><div>
Responsibilities</div><ul><li>
Maintain in-depth understanding of and ability to create and maintain plan/benefit design rules and limitations to include: Adjudication rules, Clinical rules, Payment rules, and Plan/group management. 
</li><li>
Partner with Sales and Product teams, assist in developing pharmacy benefit plan designs, meeting client requests, Health Plan strategic/ business parameters and all regulatory and other oversight agencies&rsquo; requirements. 
</li><li>
Responsible for creating and maintaining plan/benefit design documentation to support internal and external requirements 
</li><li>
Lead communication and coordination between Health Plan and PBM for receipt of required information for claims adjudication system set up, reporting and claim adjudication process. 
</li><li>
Assess all requests for new/ changes to plan benefit information to ensure compatibility with PBM claim adjudication logic. 
</li><li>
Submit accurate and complete requests to the PBM for new and changing benefit plan designs. 
</li><li>
Test pharmacy benefit plan designs for accuracy and alignment with business requirements. 
</li><li>
Serve as liaison to PBM to troubleshoot and resolve benefit-related questions/ issues, researching plan/benefit design options and requirements. 
</li><li>
Participate in PBM implementation meetings as required. 
</li><li>
Review and approve PBM benefit set up requirements. 
</li><li>
Perform claim testing to ensure accurate claim adjudication. 
</li><li>
Work with the pharmacy clinical team to implement formulary updates in the claim adjudication system. 
</li><li>
Participate in the research and resolution of claims adjudication-related discrepancies, errors, and problems. 
</li><li>
Acts as a resource to operational areas in support of the pharmacy claims adjudication process and responding to issues related to plan/ benefit design. 
</li><li>
Conduct quarterly audits of pharmacy benefit configurations to ensure alignment with plan design, regulatory requirements, and accurate claim adjudication across all lines of business. 
</li><li>
Recommend streamlined work processes and systems that impact plan/ benefit design to create efficiency and quality outcomes. 
</li><li>
Maintain acceptable and appropriate quality levels and production SLA response time. 
</li><li>
Perform other projects and duties as assigned</li></ul>
<div><div>Qualifications</div><ul><li>
Bachelor&rsquo;s degree. 
</li><li>
Pharmacy Technician Certification (Required) 
</li><li>
Additional years of related experience may be considered in lieu of degree (Required) 
</li><li>
Ability to perform in office environment with extended periods of sitting, using telephone, and viewing computer screens (Required) 
</li><li>
Ability to prioritize tasks daily and trouble shoot urgent customer issues to successful completion (Required) 
</li><li>
Advanced knowledge of MS Office - Word, Excel, PowerPoint, Outlook, Teams, SharePoint, etc. (Required) 
</li><li>
Exceptional problem solving, analytical, interpersonal and communication skills to resolve issues within Operations (Required) 
</li><li>
Professionally skilled in verbal and written communication (Required) 
</li><li>
Meticulous organization skills, with the ability to multi-task, and ability to make sound decisions in a timely and independent manner (Required)</li></ul>
</div><div>Additional Information
<ul><li>Requisition ID: 1000003022</li>
<li>Hiring Range: $56,160-$99,360</li></ul></div></div>

Pharmacy Benefits Operations Specialist - Remote

Explore 668+ Client support technician in New York this April. Find roles across top companies and apply now to boost your career.