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client operations associate Jobs in New York

client operations associate

client service associate

NFP Corp

<div>Who We Are:
NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.

Covala Group (part of NFP, an Aon company) is a proven enroller and administrator of voluntary, supplemental and individual disability benefits for large employers. Since 1993 we have connected employees of our clients to over $4.5 billion of income protection. We have also assisted Fortune 500 companies in the development and implementation of group life insurance, corporate owned life insurance, and long-term care programs. Our name, Covala, was inspired by the covalent bond, the strongest type of chemical bond there is. Covala embodies our dedication to forming powerful bonds with our clients and plan participants &mdash; connecting them to the benefits they need and the service they deserve.

Position Summary:

The Account Manager position is an integral part of a eight-person team. The role is central within the organization and is responsible for managing relationships with corporate clients and overseeing internal operations among different functional groups.

The individual in this position will participate in company-wide projects that involve collaboration across departments. This is an excellent opportunity for someone seeking to contribute meaningfully to a growing business and gain valuable experience.

Success in this role requires a proactive and results-driven mindset, strong interpersonal and communication skills, and the ability to collaborate effectively across teams. Intellectual curiosity, adaptability in a dynamic environment, and professional integrity are also essential qualities.

This is a full-time role with a standard schedule of Monday through Friday, 8:30 a.m. to 5:30 p.m. Eastern Time. The position is hybrid and based out of New York City. During the first three months of employment, the individual will be expected to work onsite up to three days per week for training. After this initial period, the ongoing onsite schedule will be determined at the manager&rsquo;s discretion.
Please note: While the role is hybrid, we will also consider experienced candidates working fully remotely, following an Eastern Time Zone schedule.

Position Responsibilities:

Essential Functions:
<ul>
<li>Interact daily with Benefit / Human Resource contacts at large corporate clients and top law firms providing administration and client service support for their individual disability insurance benefits.</li>
<li>Coordinate annual enrollment and communication campaigns to executives of our corporate clients.</li>
<li>Analyze census data from our corporate clients and determine eligible executive populations for enrollment campaigns.</li>
<li>Handle inquiries from eligible executives about the disability insurance being offered through our enrollments.</li>
<li>Team with our IT Group to develop reports for our corporate clients.</li>
</ul>
Qualifications:

The ideal candidate will possess:
<ul>
<li>Attention to detail</li>
<li>A high level of accountability and ownership of work</li>
<li>Ability to work on a fast-paced team with specific deadlines</li>
<li>Resourcefulness and ability to consult others to get a job done</li>
</ul><ul><li>Strong ability to prioritize tasks and manage time</li>
<li>A team-oriented, friendly collaborative attitude</li>
</ul><ul><li>To support hybrid or remote work, candidates must have access to a reliable, confidential, and interruption-free workspace, along with a stable high-speed internet connection.</li>
</ul>
Education/Experience:
<ul>
<li>Bachelor&rsquo;s Degree</li>
<li>8-10 years Account Management or Customer Service experience</li>
<li>Experience with executive benefits or individual disability insurance</li>
<li>Life and Health Insurance License required</li>
</ul>
What We Offer:

We&rsquo;re proud to offer a competitive salary, PTO &amp; paid holidays, 401(k) with match, exclusive discount programs, health &amp; wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $60,000 &ndash; $85,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
NFP and You&hellip; Better Together!

NFP and Covala Group is an inclusive Equal Employment Opportunity employer.</div>

Senior Client Service Associate, Executive Benefits Account Management (Hyb

Hae CPG

<div>
 
 
 NOTE: To apply, please send an email to
 
 people@haecpg.com
 
 with "Job Application - CX Associate" in the subject. Include a brief intro in the body of the email and attach your resume. Candidates will only be reviewed via email.
 
 
 
 
 
 
 
 COMPANY:&nbsp;
 
 Hae CPG
 
 
 ﻿
 
 POSITION:&nbsp;
 
 Customer Service Associate
 
 
 
 REPORTS TO:&nbsp;
 
 CX Lead
 
 
 
 ROLE TYPE:
 
 Full-Time
 
 
 
 OFFICE LOCATION:
 
 &nbsp;Headquartered in Brooklyn, NY but the role is fully remote
 
 
 
 HOURS:
 
 Must be comfortable with occasional weekend and holiday coverage
 
 
 &nbsp;
 
 
 
 About the Company
 
 
 
 
 &nbsp;
 
 
 
 Hae CPG is an operations and supply chain consulting partner for emerging and scaling beauty and wellness brands. We operate as an extension of our clients&rsquo; internal teams, building, running, and strengthening the operational infrastructure that allows brands to grow with confidence.
 
 
 &nbsp;
 
 
 We support brands across the full product lifecycle, from early-stage setup through retail and omnichannel expansion. Our work spans both the day-to-day execution required to keep operations running smoothly and the strategic planning needed to scale sustainably.
 
 
 &nbsp;
 
 
 Our areas of expertise include inventory and supply planning, production and packaging management, 3PL sourcing and transitions, retail and e-commerce fulfillment, and transportation logistics. Our team has deep experience supporting brands shipping to major retailers in the U.S. and globally, including Sephora, Ulta, Target, Walmart, CVS, Nordstrom, and more.
 
 
 &nbsp;
 
 
 
 Role Description
 
 
 
 
 &nbsp;
 
 
 
 The CX Associate plays a key role in delivering thoughtful, high-quality customer support across multiple Hae CPG client brands. As part of our CX team, you&rsquo;ll manage day-to-day customer inquiries, resolve order and fulfillment issues, and ensure every customer interaction is clear, empathetic, and aligned with each brand&rsquo;s voice and policies.
 
 
 &nbsp;
 
 
 This role goes beyond ticket resolution. We're looking for someone with a genuine passion for working with early-stage brands and providing exceptional customer experience. You&rsquo;ll identify patterns in customer feedback, surface operational friction points, and collaborate closely with CX and Operations leads to improve processes and the overall customer experience. Success in this role requires strong judgment, attention to detail, and the ability to balance efficiency with care in a fast-moving, multi-brand environment.
 
 
 
 &nbsp;
 
 
 
 &nbsp;
 
 
 
 Responsibilities
 
 
 
 
 &nbsp;
 
 
 <ul>
 <li>
 Respond promptly and professionally to customer inquiries across designated support channels (primarily email and CRM-based ticketing), ensuring timely, accurate, and brand-aligned communication. This could include reviews, chat, TikTok Shop etc.&nbsp;
 </li>
 <li>
 Own day-to-day ticket resolution, including order inquiries, shipping issues, delivery delays, returns, replacements, and general product questions
 </li>
 <li>
 Troubleshoot order and fulfillment issues and escalating when necessary
 </li>
 <li>
 Log, tag, and track recurring customer issues, trends, and friction points within the CRM and shared trackers&nbsp;
 </li>
 <li>
 Collaborate closely with the CX Manager to surface patterns, flag emerging issues, and support operational updates
 </li>
 <li>
 Follow established CX policies, macros, and SOPs while exercising sound judgment in nuanced or non-standard customer scenarios
 </li>
 <li>
 Identify tickets that require escalation, sensitive handling, or cross-functional input, and flag them clearly and proactively
 </li>
 <li>
 Support multiple brands simultaneously, adapting tone, policies, and workflows to meet each brand&rsquo;s unique needs and expectations
 </li>
 <li>
 Contribute to a high standard of customer experience by balancing efficiency, empathy, and policy adherence
 </li>
 </ul>
 
 &nbsp;
 
 
 
 Requirements
 
 
 
 
 
 <ul>
 <li>
 1+ years of experience in customer experience or customer support, preferably in a DTC, e-commerce, or startup environment
 </li>
 <li>
 Strong working knowledge of Gorgias, Shopify, and spreadsheet-based logging or trackers (Google Sheets preferred) is a plus
 </li>
 <li>
 Demonstrated ability to exercise good judgment, including knowing when to escalate issues, flag risks, or ask for guidance
 </li>
 <li>
 Highly organized with strong attention to detail and the ability to manage high ticket volume without sacrificing quality
 </li>
 <li>
 Comfortable working across multiple brands at once, each with distinct products, policies, tones, and customer expectations
 </li>
 <li>
 Excellent written communication skills, with the ability to be clear, empathetic, and professional in a fully remote environment
 </li>
 <li>
 Strong problem-solving skills and the ability to investigate issues independently before escalating
 </li>
 <li>
 Reliable self-starter who can manage time effectively, follow processes, and stay accountable in a remote setting
 </li>
 <li>
 Adaptable and receptive to feedback, process changes, and evolving CX priorities
 </li>
 <li>
 Familiarity with e-commerce logistics, shipping workflows, and common carrier issues is a strong plus
 </li>
 <li>
 Working proficiency in Google Sheets, including sorting, filtering, basic formulas, and data lookups; Comfort working in shared trackers and maintaining accurate, structured logs across multiple brands
 </li>
 <li>
 Exposure to and experience working with 3PLs a plus
 </li>
 <li>
 Must be comfortable working on weekends and holidays on an as needed basis
 </li>
 </ul>
</div>

Customer Service Associate

Insurance Office of America

<div>Description
Job Description: 
Title: Account Associate - Commercial Lines 
Work Mode: Remote (Eastern and Central Time Zones Only) | Location/Supporting: Longwood, FL | Book Focus: Real Estate, Construction, Contractors 
 
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations 
 
About the Role: Assist the account team in completing day-to-day administrative tasks, recurring customer service tasks, and meeting performance requirements regarding production and quality. Ensure no liability associated with errors or omissions occurs. Responsibilities include resolving basic and routine administrative and customer service issues. 
 
Key Responsibilities:<ul><li> 
Team Support: Assist in directing day-to-day activities of Team Support/Receptionist and Account Assistant.</li></ul><ul><li> 
Office Support: Assist with general office tasks and administration.</li></ul><ul><li> 
Policy Processing: Handle endorsements, audits, cancellations, reinstatements, policy releases, check requests, invoices, finance agreements, summaries, loss runs, MVRs, ID cards, certificates, and binders.</li></ul><ul><li> 
Task Management: Identify and reconcile billing inaccuracies, review policy forms, prepare submissions, online rating, proposals, AOR letters, and support new/renewal business workflows.</li></ul><ul><li> 
Data Management: Maintain accurate and up-to-date data in agency systems.</li></ul><ul><li> 
Activity Monitoring: Ensure timely completion of tasks and activities.</li></ul><ul><li> 
Communication: Keep the account team informed of workload status and any issues.</li></ul><ul><li> 
Service Excellence: Provide proactive and responsive service.</li></ul><ul><li> 
Performance Monitoring: Ensure productivity and quality standards are met.</li></ul><ul><li> 
Promote Culture: Participate in team building and promote a positive work environment.</li></ul><ul><li> 
Continuous Improvement: Seek and adopt best practices.</li></ul><ul><li> 
Compliance: Stay updated on company policies and procedures.</li></ul><ul><li> 
Professional Development: Enhance technical skills and industry knowledge.</li></ul><ul><li> 
Relationship Building: Foster positive relationships with colleagues and leadership.</li></ul><ul><li> 
Champion IOA Values: Demonstrate integrity and leadership.</li></ul> 
 
Ideal Candidate Qualifications:<ul><li> 
2+ years of industry experience, OR 5+ years of related experience in customer service</li></ul><ul><li> 
Thorough knowledge of insurance brokerage and client needs</li></ul><ul><li> 
Required active licensing</li></ul><ul><li> 
Strong analytical, problem-solving, and decision-making skills</li></ul><ul><li> 
Exceptional customer service, communications. multitasking, and organizational skills</li></ul><ul><li> 
Proficiency in MS Office (Outlook, Word, Excel)</li></ul><ul><li> 
High School Diploma (or equivalent)</li></ul> 
 
What We Offer:<ul><li> 
Competitive salaries and bonus potential</li></ul><ul><li> 
Company-paid health insurance</li></ul><ul><li> 
Paid holidays, vacations, and sick time</li></ul><ul><li> 
401K with employer match</li></ul><ul><li> 
Professional growth and career progression opportunities</li></ul><ul><li> 
Respectful culture and work/family life balance</li></ul><ul><li> 
Community service commitment</li></ul><ul><li> 
Supportive teammates and a rewarding work environment</li></ul> 
 
What to Expect (Application Process):<ul><li> 
30-Minute Phone Screen, Online Assessments, and Interview(s)</li></ul>
Salary Range
The expected pay range for this position is 45-65K annually, depending on experience, relevant skills, and geographic location.
Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</div>

Account Associate- Commercial Insurance (Remote)

Copper

<div><div>Since being founded in 2018, Copper has been building the standard for institutional digital asset infrastructure with a focus on custody, collateral management, and prime services. 
 
Led by Amar Kuchinad, Copper's Global CEO, the firm provides a comprehensive suite of custody, trading and settlement solutions that reduce counterparty risk and bring greater capital and operational efficiency to digital asset markets. At the heart of Copper's offering is Multi-Party Computation (MPC) technology &ndash; the gold standard in secure custody. Copper&rsquo;s multi-award winning custody system is unique in that it can be connected to centralised exchanges, DeFi applications and even staking pools without the assets leaving the custody.
 
 
Built on top of this state-of-the-art custody, ClearLoop is the first solution in the market that overcomes a growing industry challenge; counterparty risk with exchanges. This solution underpins a full prime services offering, connecting global exchanges, and enabling customers to trade and settle directly from the safety of their MPC-secured wallets. By reducing settlement time for transfers to a few milliseconds (without blockchain network dependency) and offering enhanced security measures, ClearLoop is rapidly reshaping the way asset managers trade and manage capital.
 
 
In addition to industry-leading security certifications, Copper has one of the strongest insurance coverages in the industry from an A+ rated insurer, positioning the firm as the partner of choice for institutions seeking to safeguard their assets.</div><div>
Department &amp; Team Purpose:

The Client Operations team sits at the heart of Copper, acting as the frontline for client engagement, technical support and operational excellence. The team is a dynamic client focussed group, responsible for ensuring clients receive seamless, high-quality service across all touchpoints. Our team collaborates closely with Product, Engineering, Compliance, and Commercial to resolve queries, deliver insights, and continuously improve the client experience. 
 
The Client Operations team provides 24/7 support for our full contingent of global clients. As such, the team works on a shift pattern where you will be required to work 5 out of 7 days in a rotation (including weekends). Copper operates a 24/7 model to reflect the continuous nature of the markets and industry we serve. This approach not only ensures exceptional client service but also supports the operational demands of a global, always-on financial ecosystem.

Role Purpose:

As a Client Operations Associate in our Operations Team, you will play a crucial role in ensuring the success and satisfaction of our valued institutional clients and internal stakeholders. You will serve as the first line of defence for technical inquiries, support, troubleshooting issues, providing an exceptional client experience through expert guidance.

Key Responsibilities of the role
<ul>
<li>Provide technical support to institutional clients, addressing their queries, troubleshooting issues, and ensuring a smooth experience.</li>
<li>Take ownership and accountability of all incoming queries and managing client expectations under time pressures.</li>
<li>Work closely with clients to understand their technical requirements.</li>
<li>Collaborate with internal stakeholders across the firm to effectively resolve client queries.</li>
<li>Gather client feedback and insights, relaying this information to our product development teams.</li>
<li>Stay up to date with industry trends and the latest market developments, ensuring you are well-equipped to address client inquiries and provide expert guidance.</li>
<li>Representing the values of Copper with the firms best interests, whilst ensuring what we do is for the benefit of the client, always acting with integrity.</li>
</ul>
Your experience, skills and knowledge 
 
Essential
<ul>
<li>Proven experience in a technical account management role, ideally within the cryptocurrency or financial services industry.</li>
<li>Understanding of cryptocurrency technology, blockchain, and digital assets.</li>
<li>Exceptional communication and interpersonal skills, with the ability to build rapport with clients.</li>
<li>Problem-solving mindset and the ability to troubleshoot technical issues effectively.</li>
<li>Detail-oriented and organised, with excellent project management skills.</li>
<li>Self-motivated and capable of working independently as well as collaboratively within a team</li> 
</ul>
Desirable
<ul><li>Finra Series 99 Certified &ndash; Operations Professional Exam</li> 
</ul>
Why Copper?

At Copper, we keep innovation, openness, and curiosity at the centre of everything we do. Here, bold ideas get the spotlight, learning is constant, and diversity shapes our team from the ground up.

Jump into a fast-moving, dynamic team that loves a challenge and knows how to have fun along the way. Collaboration is just as important as results&mdash;you&rsquo;ll be surrounded by smart, driven colleagues in London and across our APAC, Switzerland, UAE, and US offices.

Hybrid working model &ndash; we believe in the value of bringing people together and at the same time we embrace the adaptability of flexibly working.

Diversity and inclusion matter to us &ndash; they&rsquo;re woven into Copper life. From employee-led groups like Women at Copper to a committee focused on community and wellbeing, you&rsquo;ll have a network that supports you from day one. Everyone voice matters.

If you&rsquo;re looking to ramp up your career, or keen to do something new in your field, with us, you&rsquo;ll keep moving forward.

Ready to make your mark, keep growing, and join a supportive, dynamic team? Copper&rsquo;s the place.

The Interview Process at Copper 

Our interview process is designed to be thoughtful, efficient, and engaging. While specific steps may vary slightly depending on the role, the typical journey includes:
<div>
<ul><li>Initial Screening A brief conversation with our Talent Acquisition team to explore your background, motivations, and alignment with the role.</li></ul>
<ul><li>Technical Interview A virtual session conducted via Microsoft Teams, where you'll engage with team members to discuss relevant skills, problem-solving approaches, and technical experience.</li></ul>
<ul><li>In-Person Interview A conversation focused on team dynamics, collaboration style, and any final technical questions. This may be with cross-functional peers or leadership.</li></ul>
</div>
Additional steps may be added based on the role's complexity or seniority. We aim to keep the process transparent and respectful of your time.

Salary range 
Below, we&rsquo;ve outlined the base salary range for this position. Actual compensation may vary based on factors including experience and performance. The range listed is just one part of Copper&rsquo;s total compensation package. 
 
Base Salary Range &ndash; $65,000- $75,000 

Benefits

In return for everything you can bring to Copper, we can offer you an exciting, challenging role in a fast-growing and dynamic business, with career opportunities and welcoming working environment. Some of our key US benefits are highlighted below:
<ul>
<li>Paid Time Off - 25 days annual leave per annum in addition to local bank holidays. Employees also receive one additional day of annual leave for each year of service.</li>
<li>Comprehensive health cover - medical, optical and dental benefits.</li>
<li>Life Insurance</li>
<li>Commuter Benefit Programme</li>
</ul>
If you think you have everything we're looking for and more, then we'd love you to apply for the opportunity.</div><div>
Copper is an equal opportunity employer. We embrace diversity and equal opportunities in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. So, bring us your experience, perspectives, and skills. It is in our differences that we will continue to grow and ensure Copper is transforming how institutional investors engage with digital assets. Copper is a Disability Confident Employer, please let us know if you have a disability. If you require us to provide any assistance during the recruitment process, then we would ask you to highlight this to us and we will be happy to accommodate.</div></div>

Client Operations Associate

Walgreens

<div><ul><li>Models and delivers a distinctive and delightful customer experience.</li><li>
Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.</li></ul>
Customer Experience<ul><li>
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.</li><li>
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).</li></ul>
Operations<ul><li>
Provides customers with courteous, friendly, fast, and efficient service.</li><li>
Recommends items for sale to customer and recommends trade-up and/or companion items.</li><li>
Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.</li><li>
Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.</li><li>
Implements Company asset protection procedures to identify and minimize profit loss.</li><li>
Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).</li><li>
Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.</li><li>
Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.</li><li>
Has working knowledge of store systems and store equipment.</li><li>
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.</li><li>
Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).</li><li>
Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.</li><li>
Complies with all company policies and procedures; maintains respectful relationships with coworkers.</li><li>
Completes special assignments and other tasks as assigned.</li></ul>
Training &amp; Personal Development<ul><li>
Attends training and completes PPLs requested by Manager or assigned by corporate.</li></ul> 

Basic Qualifications 
<ul><li>
Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)</li><li>
Requires willingness to work flexible schedule, including evenings and weekend hours</li></ul> 

Preferred Qualifications 
<ul><li>
Prefer six months of experience in a retail environment.</li><li>
Prefer to have prior work experience with Walgreens.</li><li>
Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)</li><li>
Requires willingness to work flexible schedule, including evenings and weekend hours.</li></ul>
We will consider employment of qualified applicants with arrest and conviction records. 
 
An Equal Opportunity Employer, including disability/veterans. 
 
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits 
Salary Range: $15 - $17.5 / Hourly</div>

eredi Pisanò

Eredi Pisano' is a family-owned and operated Italian men's clothing company that started in 1973 in Rome, Italy. We are looking for a results-driven retail Sales Associate to work at our store located on Madison Avenue in New York. Sales Associate duties and responsibilities include working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions. You should be able to promptly resolve customer complaints and ensure maximum client satisfaction. Ultimately, the duties of a sales associate are to achieve excellent customer service, while consistently meeting the store&rsquo;s sales goals. Our candidate should be available to work also week-ends.Responsibilities<ul><li>Ensure high levels of customer satisfaction through excellent sales service</li><li>Assess customers needs and provide assistance and information on product features</li><li>Welcome customers to the store and answer their questions</li><li>&ldquo;Go the extra mile&rdquo; to drive sales</li><li>Maintain appearance of sales floor and do light cleaning when necessary</li><li>Actively seek out customers in-store and over the phone</li><li>Remain knowledgeable on products offered and discuss available options</li><li>Process POS (point of sale) purchases</li><li>Cross sell products</li><li>Handle exchanges of merchandise</li><li>Team up with co-workers to ensure proper customer service</li><li>Build productive trust relationships with customers</li></ul>Skills<ul><li>2+ years of work experience as a Retail Sales Associate, Sales Representative or similar role, preferred</li><li>Basic understanding of sales principles and customer service practices</li><li>Proficiency in English</li><li>Basic Math skills</li><li>Working knowledge of customer and market dynamics</li><li>Hands-on experience with POS transactions a plus</li><li>Solid communication and interpersonal skills</li><li>A friendly and energetic personality with customer service focus</li><li>Availability to work weekends is a must</li><li>High school degree, Advanced degree a plus</li><li>Ability to speak Italian, a plus</li></ul>Benefits<ul><li>Commission in addition to base pay</li><li>Paid Vacation</li><li>Store Discount</li></ul>Pay: $23.00 - $25.00 per hourBenefits:<ul><li>Employee discount</li><li>Paid time off</li></ul>Shift:<ul><li>8 hour shift</li></ul>Work Location: In person

Sales Associate

<div>At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. As a business application consulting generalist at PwC, you will provide consulting services for a wide range of business applications. You will leverage a broad understanding of various software solutions to assist clients in optimising operational efficiency through analysis, implementation, training, and support. 
Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member&rsquo;s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:<ul><li>
Analyse and identify the linkages and interactions between the component parts of an entire system.</li><li>
Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.</li><li>
Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.</li><li>
Develop skills outside your comfort zone, and encourage others to do the same.</li><li>
Effectively mentor others.</li><li>
Use the review of work as an opportunity to deepen the expertise of team members.</li><li>
Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.</li><li>
Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.</li></ul><div> 
The Opportunity 
As part of the P&amp;C Operations team you manage system implementation and/or upgrade projects related to Duck Creek Policy, Claims and related technologies. As a Manager you lead teams and manage client accounts, focusing on strategic planning and mentoring junior staff. You are responsible for project success and maintaining rigorous standards, while leveraging team strengths and managing performance to deliver on client expectations. 
Responsibilities 
<ul><li>Manage system implementation and/or upgrade projects related to Duck Creek Policy, Claims and related technologies</li><li>Lead teams and manage client accounts</li><li>Focus on strategic planning and mentoring junior staff</li><li>Assure project success and maintain exceptional standards</li><li>Leverage team strengths to meet client service expectations</li><li>Manage performance to deliver on client expectations</li><li>Cultivate meaningful client relationships</li><li>Assure adherence to project timelines and quality standards</li></ul>
What You Must Have 
<ul><li>Bachelor's Degree</li><li>5 years of experience with at least 2 years in Duck Creek Policy, Claims experience</li></ul>
What Sets You Apart 
<ul><li>Education, certifications and/or experience in Duck Creek Policy, Claims preferred</li><li>Chartered Property &amp; Casualty Underwriter (CPCU) preferred</li><li>Associate in Risk Management (ARM) preferred</li><li>Associate in Claims (AIC) preferred</li><li>Associate in Underwriting (AU) preferred</li><li>Associate in Reinsurance (ARe) preferred</li><li>Associate in Insurance (AINS) preferred</li><li>Business Analyst (CBAP) preferred</li><li>Competency in Business Analysis (CCBA) preferred</li></ul></div> 
The salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance
As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
Learn more about how we work: https://pwc.to/how-we-work
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines</div>

Duck Creek Policy & Claims Functional Lead, Manager

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Duck Creek Policy & Claims Functional Lead, Manager