customer service representative

call center rep

call center representative Jobs in New York

call center representative

client service associate Jobs in New York

client service associate

client service representative (specialty practice) Jobs in New York

call service representative

School of Science and Technology

We are searching for a polite, professional call center 
representative to work closely with other team members to provide 
outstanding service to our customers by answering questions, handling 
complaints, and troubleshooting problems with our products and services.
 The call center representative may handle a high volume of inbound or 
outbound calls or both and should seek to create a positive experience 
for each caller. They will listen to clients to understand the reason 
for their call, address all questions or complaints, and provide an 
accurate and efficient response.To be a successful call center 
representative, you should be customer-focused, detail oriented, and 
efficient. You should be polite, reliable, knowledgeable, and adaptable.<h3>Call Center Representative Responsibilities:</h3><ul><li>Answering
 or making calls to clients to learn about and address their needs, 
complaints, or other issues with products or services.</li><li>Responding
 efficiently and accurately to callers, explaining possible solutions, 
and ensuring that clients feel supported and valued.</li><li>Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.</li><li>Building lasting relationships with clients and other call center team members based on trust and reliability.</li><li>Utilizing software, databases, scripts, and tools appropriately.</li><li>Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.</li><li>Making sales or recommendations for products or services that may better suit client needs.</li><li>Taking part in training and other learning opportunities to expand knowledge of company and position.</li><li>Adhering to all company policies and procedures.</li></ul><h3>Call Center Representative Requirements:</h3><ul><li>High school diploma or equivalent.</li><li>More education or experience may be preferred.</li><li>Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.</li><li>Understanding of company products, services, and policies.</li><li>Proficiency with computers, especially with CRM software, and strong typing skills.</li><li>Ability to ask prying questions and diffuse tense situations.</li><li>Strong time management and decision making skills.</li><li>Adaptability and accountability.</li><li>Fluency in multiple languages may be desired.</li></ul>

Job Overview We are seeking a dedicated and professional Chat Support Agent to join our team on a Full-Time basis. &nbsp;As a Chat Support Agent, you will be the first point of contact for our community, providing essential support and information to parents, students, and prospective families, and playing a key role in upholding our commitment to excellence. Responsibilities * Respond promptly and professionally to enquiries received through our live chat and other digital communication channels. * Provide accurate information regarding admissions, school programmes, events, and general school policies. * Assist users with navigating our website and student portals, troubleshooting technical issues where possible. * Escalate complex or unresolved issues to the appropriate internal department for further assistance. * Maintain detailed and accurate records of all customer interactions and resolutions. * Contribute to the development of our support resources, such as FAQs, to empower users. * Uphold the professional and caring reputation of SST in every interaction. * Identify and report on trends in customer enquiries to help improve our services. Qualifications * Proven experience in a customer service, chat support, or a similar client-facing role. * Exceptional written communication skills, with a strong command of grammar and punctuation. * Excellent typing speed and the ability to manage multiple conversations simultaneously. * Strong problem-solving skills and a patient, empathetic approach to customer support. * The ability to work independently and manage your time effectively. * Proficiency in using helpdesk software and CRM systems is highly desirable. * A genuine interest in the education sector and a commitment to supporting the mission of SST. Compensation * This position offers a competitive hourly wage ranging from $17 to $47 USD, commensurate with experience and qualifications. &nbsp;

Call Center Rep

Identiv Inc

As a Customer Service Representative for our team, you’ll be the first person our customers come into contact with. On a typical day, you’ll answer questions, process orders, answer questions and provide accurate information across multiple channels.  Provide clear and accurate information about products or servicesTroubleshoot problems and offer appropriate resolutionsIn your role as a Customer Service Representative, your goal should always be to deliver the best customer service experience possible, keeping our clients happy.Maintain records of customer interactions, including sales, comments, and complaints   [1+] years of Customer Service Representative experienceHigh school diplomaProficient with computers and CRM softwareExcellent communication skillsSuperb customer service, time-management, and multitasking skills

Customer Service Representative

Notchwood Landscape

Job Overview Notchwood Landscape, a leading provider of specialised landscape design, installation, and maintenance services, is seeking a dedicated and professional Online Chat Representative to join our team. This is a full-time, fully remote position. The successful candidate will be the first point of contact for our residential and commercial clients, embodying our commitment to quality and exceptional customer satisfaction. This role offers a competitive hourly rate of $22 - $26 USD. Responsibilities * Engage with prospective and existing clients via online chat to answer inquiries promptly and professionally. * Provide detailed information regarding our full range of landscaping services, including design, installation, and maintenance programmes. * Assist clients with scheduling consultations, service appointments, and follow-ups. * Identify and assess customer needs to achieve satisfaction and generate potential sales leads. * Resolve client issues and complaints with empathy and efficiency, escalating complex cases to the relevant department when necessary. * Accurately record and maintain client interaction details in our company database. * Develop and maintain a comprehensive knowledge of the company’s services and processes. Qualifications * Demonstrable experience in a customer service, online support, or similar client-facing role. * Exceptional written communication and interpersonal skills, with impeccable grammar and attention to detail. * Strong typing proficiency and the ability to manage multiple chat conversations simultaneously. * A high degree of professionalism and a patient, customer-oriented approach. * The ability to work independently and effectively in a remote environment. * Excellent problem-solving abilities and a proactive mindset. * An interest in or prior experience within the landscaping or horticulture industry would be advantageous. Benefits * Work from the comfort of your own home with a fully remote position. * Receive a competitive hourly wage. * Opportunity to be part of a reputable company dedicated to creating beautiful outdoor spaces.

Online Chat Representative (Remote)

Oscar Health

<div>Hi, we're Oscar. We're hiring a Vice President to oversee our Member &amp; Provider Services and Optimization Team

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves&mdash;one that behaves like a doctor in the family.

About the role:

The VP of Member &amp; Provider Services and Optimization is the strategic leader responsible for the performance, scalability, and continuous improvement of the member and provider service experience. You will lead the Member and Provider Services organization, translating high-level goals into actionable operational roadmaps that prioritize member satisfaction, provider engagement, and process optimization. You will be the primary architect of a performance-driven organization. Leading a multi-tiered team of Directors to meet KPIs. You will use Oscar's internal platforms and data-driven insights to build an efficient and compliant operation. By collaborating with multiple peers, you ensure that our service delivery is not only efficient and compliant, but also serves as a differentiator in the healthcare market.

You will report into the SVP of Member &amp; Provider Strategy

Work Location: This position is based in our New York office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid

Pay Transparency: The base pay for this role is: $218,592 - $286,902.00 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, company equity grants and annual performance bonuses.

Responsibilities:
<ul>
<li>Direct the Member &amp; Provider Services organization, overseeing a scalable operating model designed to optimize the end-to-end experience for our entire service ecosystem, including members, providers, and broker call center operations.</li>
<li>Summarize departmental strategies into operational roadmaps, leading the implementation of programs that reduce friction in member navigation and provider service workflows.</li>
<li>Cultivate a culture by guiding the evolution of specialized service tools and data-led workflows that empower teams to resolve complex member and provider needs.</li>
<li>Define and refine the performance management philosophy, using member and provider feedback loops to set rigorous benchmarks for service excellence and optimization.</li>
<li>Define, socialize and implement the call center of the future, using AI, automation, self service and analytics to accelerate Oscar's industry-leading experiences</li>
<li>Improve workforce mix to maximize flexibility, efficiency, business continuity and overall experience</li>
<li>Be a primary voice of customer and advise and direct internal projects to ensure they are aligned with our experience goals</li>
<li>Lead a multi-leveled organization, including multiple levels of managers, to exceed targets in quality and productivity, optimizing every interaction to balance member empathy with regulatory and fiscal requirements.</li>
<li>Ensure teams are equipped and future-ready through advanced service tools and professional development, and build a talent bench that fosters growth for both individual contributors and new leaders.</li>
<li>Lead a culture of continuous optimization, using data-driven root cause analysis to identify systemic pain points in the member and provider experience and deploying sustainable, scalable solutions.</li>
<li>Oversee budgeting and capacity planning, providing data-backed business cases for investments that scale our ability to support a growing member and provider base.</li>
<li>Oversee the integration of quality improvement projects, ensuring that you improve member-facing and provider-facing programs to provide reliable, seamless access to care.</li>
<li>Be a senior Oscar ambassador to external partners and regulators, representing the department's optimized approach to member advocacy and provider relations.</li>
<li>Compliance with all applicable laws and regulations</li>
<li>Other duties as assigned</li>
</ul>
Requirements:
<ul>
<li>15+ years of professional experience</li>
<li>5+ years experience in managing a large organization with onshore and offshore colleagues</li>
<li>5+ years experience leading large call center operations</li>
<li>5+ years experience operational planning, workforce management and budgeting</li>
<li>Experience operating in a regulated environment</li>
</ul>
Bonus points:
<ul>
<li>Experience in the healthcare or healthtech industry</li>
<li>Experience with continuous process improvement</li>
<li>Experience in consulting</li>
<li>Experience in healthcare payer operations</li>
</ul>
Travel Requirements
<ul>
<li>5-10% travel which may include representing Oscar operations with strategic provider partners and leadership strategic planning.</li>
</ul><div>
This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care - an experience made whole by our unique backgrounds and perspectives.

Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.

Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.

California Residents: For information about our collection, use, and disclosure of applicants' personal information as well as applicants' rights over their personal information, please see our Privacy Policy.</div></div>

VP, Member & Provider Services and Optimization

Portermatt Electric Inc

Job Overview Portermatt Electric Inc. is a leading provider of quality and safe services for the commercial electrical industry. Since 1998, our mission has been to exceed customer expectations through our core values of honesty, dependability, and integrity. We are committed to fostering a friendly work environment and building lasting partnerships that ensure mutual success. We are currently seeking a dedicated and professional Remote Customer Service Representative to join our team. This is a Full-Time, remote position for candidates based in the United States. As the first point of contact for our clients, you will play a crucial role in upholding our reputation for excellence. The ideal candidate will be a clear communicator, an adept problem-solver, and passionate about delivering an outstanding customer experience. The salary for this position is $25 - $36 per hour, commensurate with experience. Responsibilities * Serve as the primary point of contact for customer enquiries via phone, email, and online platforms. * Provide accurate and helpful information regarding our services, pricing, and scheduling. * Efficiently manage and resolve customer issues and complaints with professionalism and empathy. * Schedule service appointments and coordinate with our technical teams to ensure timely service delivery. * Maintain detailed and accurate records of all customer interactions, transactions, and correspondence in our CRM system. * Process service requests, forms, and applications in a timely manner. * Follow up with customers to ensure their issues are resolved and they are satisfied with our service. * Collaborate with internal departments to streamline processes and improve the overall customer experience. * Consistently represent the company’s values of honesty, dependability, and integrity in all communications. Qualifications * Proven experience in a customer service, client support, or a similar role. * Exceptional verbal and written communication skills with a professional telephone manner. * Strong problem-solving skills and the ability to think on your feet. * Proficiency in using CRM software and other standard office applications. * Excellent organisational and time-management skills, with the ability to multitask effectively. * A high degree of empathy, patience, and a customer-centric attitude. * The ability to work independently and effectively in a remote setting. * A dedicated, quiet home office space with a reliable, high-speed internet connection is required. * Experience in the electrical or a related trade industry is advantageous but not essential.

Remote Customer Service Representative

Silearth

Job Overview Silearth is a unique organisation dedicated to capturing and sharing the stunning beauty of natural landscapes, with a special focus on iconic locations like Joshua Tree, California. We are seeking a dedicated and enthusiastic Customer Service Representative to join our team in New York, NY, United States. This is a Full-time position and a fantastic opportunity for an individual who is passionate about providing exceptional customer support. As the first point of contact for our customers, you will play a crucial role in representing our brand, answering enquiries, and ensuring a positive customer experience from start to finish. The successful candidate will be a clear communicator, a natural problem-solver, and an integral part of our growing team. Salary: $18.52 - $45.00 per hour Responsibilities * Professionally handle all inbound customer enquiries via email, phone, and social media channels in a timely and efficient manner. * Provide accurate and detailed information regarding our products, such as photographic prints, and services. * Resolve customer issues and complaints with empathy and professionalism, aiming for first-contact resolution. * Process customer orders, returns, and exchanges accurately. * Maintain and update customer records in our internal database, ensuring a high level of data integrity. * Gather and document customer feedback to help our team improve our products and services. * Collaborate with other team members to ensure a seamless and consistently excellent customer journey. Qualifications * Proven experience in a customer service, customer support, or a similar client-facing role. * Exceptional written and verbal communication skills with a professional and friendly telephone manner. * Strong interpersonal skills and a genuine passion for helping others. * Excellent problem-solving abilities and the capacity to remain calm under pressure. * Proficiency in using common customer service software and CRM systems. * Strong organisational and time-management skills with the ability to prioritise tasks effectively. * A high level of attention to detail and accuracy in all work. * A personal interest in photography, travel, or nature is highly desirable. Benefits * A competitive hourly wage and benefits package. * Opportunities for professional development and career growth. * A supportive, creative, and friendly team environment. * Generous paid time off and holiday entitlement. * Employee discounts on Silearth products.

Customer service representatives

International Proactive Security (IPS)

<div><div>IPS Security Inc. is looking for Security Officers to join our team. Your role as a Security Officer will be to provide exceptional customer service to our clients and guests, monitor and report any activity, and work hand in hand with the other staff members. In order to be successful in this role, you must have open availability, have good communication skills both orally and written, and have strong customer service skills. 
 
Location: Midtown, Manhattan. 
</div><div>
Salary: $21.00 an hour during the initial 6 month probationary period, increasing to $22.00 an hour upon successful completion of the probation period. 
</div><div>
Must have flexible availability to work any day and time to cover call-outs, holidays, and events with rotating schedule.</div><div> 

Job Description. 
Responsibilities:</div><ul><li>
Provide exceptional customer service to our clients and guests.</li><li>
Observe and report any activity on site.</li><li>
Ability to work scheduled hours.</li><li>
Ability to walk and stand for long periods of time.</li><li>
Ability to communicate effectively on all reporting and tasks.</li></ul><div> 

Requirements:</div><ul><li>
Must have an NY Security License.</li><li>
Must have hotel luxury experience.</li><li>
Ability to communicate effectively both orally and written.</li><li>
Maintain company professional standards.</li><li>
Must have reliable transportation.</li><li>
Must be able to walk and stand for long periods of time.</li></ul><div> 

Benefits:</div><ul><li>
Dental Insurance.</li><li>
Health insurance.</li><li>
Vision insurance.</li><li>
Paid time off.</li><li>
Retirement Savings Plan.</li></ul></div><div></div>

Full Time Security Officer

Explore 187+ Call service representative in New York this August. Find roles across top companies and apply now to boost your career.