client service representative (specialty practice)

case manager

receptionist

benefits specialist/case manager Jobs in New York

benefits specialist/case manager

client service associate Jobs in New York

client service associate

client service representative (specialty practice) Jobs in New York

call center representative

Lunar Cow Design

Job description:THIS IS A PART TIME POSITION - 20 HOURS PER WEEK - PART TIME HOURSThis is an office position and not a remote position.Inside Telephone Sales - Travel Guide Advertising Sales - Business to Business - Flexible HoursYOU MUST HAVE PREVIOUS ADVERTISING TELEPHONE SALES FOR THIS POSITIONPart time position available 20 hours per week. Compensation is based upon $12.00 per hour plus commission, incentives, and bonus. Average hourly rate is $25 to $40 per hour.Company Overview:Lunar Cow Design is a national destination marketing company that supports travel and tourism organizations across the United States. Our clients represent a national footprint and are fun destinations to work with.The Job:Lunar Cow's inside telephone sales representatives call small businesses in the regions that we represent. We call current and prospective business clients that can benefits from advertising in a travel guide that will help the business drive more new customers. We speak to businesses that want to place advertisements in our guides so that the business can attract new customers from tourists that are traveling to the regions we represent.Training Provided:Training for this position is provided initially and ongoing. We review sales training, techniques, and sales applications daily. Our commitment to our inside sales representatives focuses on driving sales knowledge and sales skill that allows our reps to close sales at a high rate.Compensation:$12.00 per hour plus commission, bonus and incentives. Part time position available 20 hours per week. The average hourly rate is $25 to $40 per hour.We have all the database leads, workstations, phones, CRM systems that you will need to be successful. All the businesses that we will call are listed in our database. We have current advertisers, past advertisers, and prospective advertisers in our database.Hours are 12:00 PM EST to 6:00 PM EST Monday -- Friday. This is a business-to-business position.The average income for our inside sales reps is between $500 to $700 a week. We have team bonuses in place as well and sales incentives for the achievement of project goals. This is a very lucrative position for the sales representative that can sell and works well with dealing with small business owners.This is a $12.00 per hour plus commission, incentive, and bonus position. The average hourly rate for this position is $25 to $40.YOU MUST HAVE PREVIOUS TELEPHONE SALES FOR THIS POSITIONTo learn more about our company please visit www.lunarcow.com.Thank you.Qualifications - Fluent in English - Strong communication and customer service skills - Proven sales experience, preferably in telemarketing or inside sales - Ability to negotiate effectively and close deals - Familiarity with CRM software, Salesforce experience a plus - Comfortable with outbound calling and warm calling techniques - Knowledge of business development and marketing strategiesResponsibilities<ul><li>Conduct outbound calls to potential clients to promote advertising services.</li><li>Utilize Salesforce and CRM software to track leads and manage customer relationships.</li><li>Develop and maintain strong customer relationships through effective communication and customer service.</li><li>Engage in warm calling to follow up with interested prospects and convert leads into sales.</li><li>Collaborate with the marketing team to strategize and enhance business development efforts.</li></ul>Pay: $25.00 - $40.00 per hourBenefits:<ul><li>Flexible schedule</li></ul>Work Location: In person

Telephone Advertising Sales - Part Time - $20 Hours A Week - $25 Per Hour Average

61st Street Service Corporation

<div>Top Healthcare Provider Network
The 61st Street Service Corporation, provides administrative and clinical support staff for ColumbiaDoctors. This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors&rsquo; practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties.
Opportunity to grow as part of the Call Center Career Ladder!
Job Summary:
The Patient Services Specialist II is part of a department-based scheduling pod that handles large volumes of inquiries and requests from patients and customers for access/assistance in scheduling diagnostic services, physician referrals/appointments, and general department information. The Patient Services Specialist II is part of a team that delivers an exceptional patient experience that contributes to positive health outcomes for patients and a work culture of Service-Oriented, Trust, Empathy, Safety, Inclusion, and Communication.
Job Responsibilities:
<ul><li>Schedules appointment requests. Indicates special needs as needed.</li>
<li>Communicates insurance participation, financial responsibility, and time of service policy to the patient population.</li>
<li>Obtain patients&rsquo; insurance and demographic information and ensure all obtained information is registered in EPIC.</li>
<li>Performs insurance verification and interprets responses. Informs patient of insurance requirements for services provided. Escalates cases for resolution as appropriate.</li>
<li>Helps identify and document trends.</li>
<li>Escalate issues/cases to Supervisor/Manager for resolution.</li>
<li>Supports and participates in a collaborative team-oriented environment. Facilitates team discussions about complex patient scheduling needs.</li>
<li>Takes ownership of resolving scheduling conflicts and communicates with the management team and care providers to resolve scheduling issues.
</li><li>Collects pre-registration information to address outstanding Epic work queue accounts.</li>
<li>Performs outbound calls to perform Epic referral scheduling.</li>
<li>Ensures processing of requested record collection for patients and correspond with internal parties.</li>
<li>General faxing, filing, and mail sorting.</li>
<li>Contribute to the team by providing support and backup coverage as needed.
</li><li>Works on escalated cases with higher complexity as assigned. Manage complex cases and troubleshoot as needed.
</li><li>Helps to mentor other Specialists to resolve complex issues/cases. Escalated such cases to Supervisor for resolution. Ensures remedy is executed successfully.</li>
<li>Mentor assigned Patient Service Specialists on how to deliver excellent service to patients while accurately and efficiently retrieving patient demographic and financial information.</li>
<li>Provide suggestions and recommendations to improve workflow, communication, and overall protocols in an effort to better serve the needs of the patients and department.</li>
<li>Performs other related duties as assigned.</li>
</ul>
Job Requirements:
<ul><li>High School Diploma or the equivalent required.</li>
<li>Minimum of 3 years of relevant experience including proficiency in medical terminology. The incumbent must demonstrate a strong proficiency in a wide range of scheduling complexity and related workflows.</li>
<li>Excellent customer service skills and the ability to maintain a pleasant and helpful demeanor through all situations.
</li><li>Excellent skills in problem assessment, using good judgment, and collaborative problem-solving in complex and interdisciplinary settings.
</li><li>Excellent verbal and written communication skills including interpersonal skills</li>
<li>Strong proficiency in Microsoft Office (Word &amp; Excel) or similar software is required and an ability and willingness to learn new systems and programs.</li>
<li>Associates Degree or higher preferred.</li>
<li>Prior high volume customer service experience in a call center environment is preferred.</li>
<li>Bilingual (English/Spanish) is a plus</li>
</ul>
Hourly Rate Ranges: $27.42 - $33.81
Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.
61st Street Service Corporation
At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.
We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.</div>

Patient Services Specialist II #Full Time

MrBeast

<div>
 
 About Us
 
 
 Beast Industries is a multifaceted media and entertainment company founded by Jimmy Donaldson, popularly known as MrBeast, the most watched person in the world. Renowned for revolutionizing digital content creation, Beast Industries encompasses a diverse portfolio of ventures that extend far beyond its origins on YouTube. With a mission to entertain, inspire, and create significant social impact, Beast Industries operates across various domains including digital media, philanthropy, consumer products, and innovative business initiatives. At Beast Industries, we believe in the transformative power of digital media and its potential to entertain, educate, and effect positive change. Our commitment to innovation, creativity, and philanthropy drives us to explore new frontiers, create unforgettable experiences, and build a legacy that inspires future generations.
 
 
 
 About The Role:
 
 
 
 As an
 
 Executive Assistant
 
 , you will be a critical partner to our executive team and the broader organization. Tasked with providing comprehensive administrative support, you'll facilitate effective communication, manage schedules, book travel, and ensure that daily operations proceed without a hitch.&nbsp;
 
 
 This role involves extensive cross-functional engagement with various internal and external partners, making effective collaboration essential. We are looking for someone with a unique blend of administrative excellence, strong communication skills, excellent project management skills, and a proactive mindset to help our executives succeed in a fast-paced and dynamic environment. If that sounds like you, read on below!
 
 
 
 What You&rsquo;ll Be Doing:
 
 
 <ul>
 <li>
 Provide thorough administrative support, including managing calendars, travel arrangements, and preparing for meetings
 </li>
 <li>
 Act as the primary point of contact, liaising between executives, internal teams, and external partners&nbsp;
 </li>
 <li>
 Organize and manage sensitive information, documents, and correspondence, ensuring timely follow-ups and action items
 </li>
 <li>
 Plan and manage complex travel itineraries, including arranging flights, hotels and itineraries&nbsp;
 </li>
 <li>
 Schedule and coordinate meetings, conferences, and events, ensuring executives are well-prepared and well-informed
 </li>
 <li>
 Collaborate with other departments to align priorities and assist with special projects as needed
 </li>
 <li>
 Prepare and review reports, presentations, and other documents for executive meetings and decision-making processes and outline pre-reads and key call outs for executive team
 </li>
 <li>
 Help manage and track key projects, ensuring timely execution and alignment with executive priorities
 </li>
 </ul>
 
 
 Recipe For Success:
 
 
 <ul>
 <li>
 4+ years of experience as an EA or in a similar role, with a proven track record of high-level support to senior/C-suite executives
 </li>
 <li>
 Exceptional organizational skills, meticulous attention to detail, and proficiency in multitasking
 </li>
 <li>
 Outstanding communication and interpersonal skills, always maintaining professionalism and safeguarding confidential information
 </li>
 <li>
 Proficiency in productivity software and tools, including G Suite and calendar/travel management applications
 </li>
 <li>
 Strong problem-solving abilities, coupled with adaptability to evolving priorities and challenges
 </li>
 <li>
 A proactive mindset, with the ability to anticipate needs and the initiative to address them
 </li>
 <li>
 Ability to handle confidential and sensitive information with the utmost discretion and professionalism
 </li>
 <li>
 Experience in project management or strategic initiatives&nbsp;
 </li>
 <li>
 Thrive in fast-paced, high-autonomy environments with evolving priorities
 </li>
 </ul>
 
 
 
 
 A Place to Call Home
 
 
 
 
 
 
 
 We are based in Greenville, North Carolina, widely recognized as the cultural, educational, economic, and medical hub of Eastern North Carolina. Greenville is a university-medical community, home to East Carolina University and Vidant Medical Center, as well as a vibrant Uptown Greenville District with a diverse art, music, and food scene featuring an increasing number of unique, locally-owned businesses and restaurants.
 
 
 
 
 Our excellent affordability, geographic location, and natural resources, combined with cultural, economic, educational, and medical amenities make Greenville-Pitt County a preferred community to call home.
 
 
 
 Benefits
 
 
 The Perks, Why Work On the MrBeast Team
 
 
 We are redefining what entertainment and storytelling look like at global scale. Every piece of content we publish reaches millions and influences culture in real time. This is your opportunity to lead the team that decides how those moments come to life across every screen.
 
 <ul>
 <li>
 Competitive Salary
 </li>
 <li>
 Generous Medical (Blue Cross Blue Shield), Dental, Vision and company-paid Life Insurance&nbsp;
 </li>
 <li>
 Company contributions to employee Health Savings Accounts (HSA)&nbsp;
 </li>
 <li>
 401k Plan with Safe Harbor company-matching
 </li>
 <li>
 Flexible vacation policy and paid company holidays
 </li>
 <li>
 Company-provided technology package&nbsp;
 </li>
 <li>
 Relocation assistance where applicable, including travel and company-provided housing for the first 90 days
 </li>
 </ul>
</div>

Executive Assistant

NORY

<div><h1 class="jobSectionHeader">Customer Happiness Representative (Remote, Seasonal, Part-Time)</h1>
$20/hr
Remote
Part-time<div></div> 
About NORY:
At NORY, we design learning journeys where every child in NYC and Boston becomes a risk-taking entrepreneur, inquisitive problem solver, and empathetic leader. As the largest and fastest-growing STEM camp provider in NYC with 5,500+ campers annually, we are the Disney World of STEM education, where each learning experience is magical, impactful, and memorable. Dive into our world at: www.nory.co/summer, and watch this video: https://youtu.be/G8vgorW3y7U.<div></div> 
Job Description:
NORY is seeking a Customer Success Representative to join our summer team. You will play a critical role in nurturing our community of families with your exceptional communication and relationship-building skills.
Responsibilities:<ul><li>
Provide exceptional customer service via email, phone, and chat to resolve inquiries and issues promptly.</li><li>
Build and maintain positive relationships with customers, anticipating their needs to ensure satisfaction.</li><li>
Conduct customer outreach and follow-ups to provide personalized support and ensure continued engagement.</li><li>
Maintain accurate records of customer interactions and monitor feedback to identify improvement areas.</li><li>
Collaborate with cross-functional teams to meet customer needs and drive process improvements.</li><li>
Assist with special projects to support the customer happiness team, such as research or system development projects.</li></ul>
Attributes:<ul><li>
Empathetic problem solver with excellent written and verbal communication skills.</li><li>
Skilled at building long-term relationships and proactive in improving processes.</li><li>
Purposeful and driven, passionate about achieving results and making an impact.</li><li>
Positive attitude, solution-oriented mindset, and accountable in commitments.</li><li>
Open to feedback, continuously learning, and a team player who values empathy and compassion.</li></ul>
Job Details:<ul><li>
Hours: 10-30 hours per week, Weekend partial availability preferred</li><li>
Compensation: $20 per hour.</li></ul>
Join Our Vision:
We are searching for professionals who are not just skilled but also deeply align with our core values. At NORY, our 'Ways of Being' guide everything we do:<ul><li>
We are purposeful in our actions, always asking &quot;why&quot; to cultivate inner motivation.</li><li>
We ask &quot;how to make it work&quot; before wondering &quot;if it will be possible.&quot;</li><li>
Our decisions are grounded in data and logic.</li><li>
We are accountable and disciplined.</li><li>
We actively seek feedback, embracing different perspectives and effective methods that contribute to our growth.</li><li>
We avoid superficial solutions, opting instead to thoroughly analyze problems to create sustainable, scalable responses.</li><li>
We are unifiers, fostering a loving and caring team environment that deeply values empathy and compassion.</li></ul>
If these values speak to you, see how you align with our complete 'Ways of Being' at www.nory.co/value.<div></div> 
To Apply
If you have a special reason to apply, please email Liza(at)nory.co your resume and cover letter along with a sample response to the following client prompt with the subject line: &ldquo;Customer Happiness Representative Application.&rdquo; 
&quot;We are reconsidering camps for our 4-year-old. Given he has difficulty adjusting to new environments, we are considering just putting him in the daycare that he will be attending for his Pre-K program. What is your refund policy? We would like to keep our 7-year-old enrolled!&quot;<div></div> 
NORY, Inc. is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, religion, sexual orientation, gender, national origin, age, physical or mental disability, genetic information, or any other category protected by applicable federal, state, or local laws.</div>

Customer Happiness Representative (Remote, Seasonal, Part-Time)

Solvantis Life Sciences Inc

Job Summary We are seeking a dynamic and driven Healthcare Sales Representative to join our team and champion the promotion of innovative medical products and solutions. In this role, you will actively engage with healthcare providers, hospitals, clinics, and pharmaceutical partners to expand our market presence. Your energetic approach will help build strong relationships, demonstrate product value through compelling demos, and drive sales growth in a competitive healthcare landscape. This position offers an exciting opportunity to make a meaningful impact on patient care while advancing your career in medical sales.Responsibilities<ul><li>Develop and execute strategic sales plans to target healthcare facilities, including hospitals, clinics, and private practices.</li><li>Conduct engaging product demonstrations to showcase the benefits and features of our medical solutions.</li><li>Negotiate contracts and pricing terms with healthcare clients, ensuring mutually beneficial agreements.</li><li>Manage existing accounts effectively by providing exceptional customer service, support, and ongoing communication.</li><li>Identify new sales opportunities through market analysis, networking events, and industry conferences.</li><li>Collaborate with cross-functional teams to tailor product presentations that meet client needs and technical specifications.</li><li>Maintain detailed records of sales activities, client interactions, and pipeline status using Microsoft Office tools such as Word and PowerPoint.</li></ul>Skills<ul><li>Strong negotiation skills with the ability to close deals confidently.</li><li>Proven experience in B2B (business-to-business) sales within the healthcare or pharmaceutical sectors.</li><li>Skilled in delivering compelling product demos and technical sales presentations.</li><li>Excellent communication skills to build rapport with diverse healthcare professionals.</li><li>Demonstrated leadership qualities with the ability to manage multiple accounts simultaneously.</li><li>Proficiency in Microsoft Office Suite, especially Word and PowerPoint, for creating reports and presentations.</li><li>Analytical mindset capable of assessing market trends and customer needs to develop targeted strategies.</li><li>Outside sales experience with a focus on medical or pharmaceutical products preferred.</li><li>Exceptional organizational skills for managing schedules, follow-ups, and documentation efficiently.</li><li>Customer service orientation to ensure client satisfaction and foster long-term relationships. Join us as a Healthcare Sales Representative and be part of a passionate team dedicated to improving healthcare outcomes through innovative solutions!</li></ul>Pay: $12,000.00 - $250,000.00 per yearBenefits:<ul><li>Flexible schedule</li><li>Flexible spending account</li><li>Health insurance</li><li>Travel reimbursement</li></ul>Work Location: Hybrid remote in New York, NY 10040

Healthcare Sales Representative

Nespresso

<div>At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line &ndash; People, Profit, and Planet &ndash; by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best-in-class opportunities for your development and growth. Join us!<div> 
POSITION OVERVIEW:</div><div>
As a Strategy Specialist, A.I., Self-Service, Chatbot, Automation, you will play a key role in shaping and executing the digital customer experience strategy across the Nespresso USA ecosystem. Sitting within the Center of Excellence B2C Innovation &amp; Optimization Hub, this role acts as a strategic partner and product-minded player for our growing suite of customer-facing self service tools, conversational AI, automation solutions, and omni-channel contact innovations. You will help define the vision, roadmap, and success criteria for digital engagement products, ranging from chatbots to SMS capabilities, new Genesys Cloud integrations, and next-generation automated service experiences. You blend strategic thinking, product management principles, data-driven decision-making, and storytelling, ensuring that digital solutions are designed, developed, deployed, and continuously optimized to elevate customer experience, reduce operational friction, and support the business&rsquo;s long-term transformation goals.</div><div></div><div> 
KEY RESPONSIBILITIES:</div><ul><li>
Partner with the Digital Engagement Innovation Manager and collaborate with Digital Innovation Team to shape and evolve the strategic roadmap for customer-facing digital service products.</li><li>
Drive product thinking: articulate problem statements, define customer/agent needs, scope features, and align on priorities that advance the department&rsquo;s vision.</li><li>
Support relationship and project management across multiple streams, ensuring alignment, transparency, and shared understanding of priorities.</li><li>
Position digital self-service capabilities, including chatbots, SMS, automation / RPA tools, and Genesys-powered solutions, as evolving products with clear life cycles, governance, and improvement pipelines.</li><li>
Contribute thought leadership to the COE by identifying emerging opportunities, technologies, and channels that can elevate customer engagement and operational efficiency.</li><li>
Represent the team&rsquo;s work through compelling storytelling and narrative-building for leadership, stakeholders, and cross-functional partners.</li><li>
Ensure platforms (chatbots, Genesys integrations, SMS, automation tools) are scalable, stable, and aligned with all standards.</li><li>
Build and own bespoke measurement frameworks for all digital self-service products, including performance dashboards, KPIs, and success metrics.</li><li>
Leverage analytics to tell insightful stories, turning complex data sets (chat logs, CX metrics, goal completion rates, voice of customer, operational data) into clear visual narratives and actionable business recommendations.</li><li>
Identify experience pain-points, user friction, and automation opportunities through quantitative and qualitative analysis.</li><li>
Collaborate with cross-functional teams to ensure the right instrumentation, tagging, taxonomy, and reporting integrity is in place for each product.</li><li>
Communicate clearly and persuasively with stakeholders at all levels, translating technical updates, performance results, and strategic recommendations into accessible insights. Benchmark performance against industry and platform best practices.</li><li>
Ensure the timely delivery of roadmap initiatives across design, development, testing, deployment, and maintenance.</li><li>
Take a hands-on approach to design and development of tools when needed, ensuring proficiency of skillsets across our small, but growing team.</li><li>
Translate business objectives into clear product requirements, use cases, and acceptance criteria for technical teams (IS/IT, eComm, HQ, and external partners).</li><li>
Drive continuous improvement and support solution development and optimization by reviewing conversational flows, feedback loops, and performance trends.</li><li>
Champion structured experimentation (A/B tests, pilots, proof-of-concepts) to validate hypotheses and measure impact.</li><li>
Ensure digital touchpoints support both customer needs and business objectives.</li></ul><div></div><div> 
EXPERIENCE AND EDUCATION REQUIREMENTS:</div><ul><li>
Bachelor&rsquo;s Degree in related field strongly preferred.</li><li>
At least 2 years experience working in a Contact Center or other customer-experience focused team.</li><li>
Recent experience working with chatbot design (NLU / NLP), live chat, SMS, digital self-service, automation / RPA, and/or customer facing LLM applications.</li><li>
Developing, communicating, and executing digital communication or customer service strategies.</li><li>
Hands-on experience with organizing, cleaning and analyzing structured and unstructured datasets.</li><li>
Knowledge of agile project management principles.</li><li>
Experience with the Genesys Cloud CX is an asset.</li></ul><div></div><div> 
SKILLS:</div><ul><li>
Strong digital acumen and interest.</li><li>
Demonstrated ability to understand and anticipate customer needs.</li><li>
Demonstrated ability to synthesize data into clear trends and areas of focus.</li><li>
Proven ability to build and execute against strategies.</li><li>
Customer service orientation.</li><li>
Always on mentality necessary ensuring the customer facing operation is functioning.</li><li>
Strong communication, presentation, problem solving, quantitative abilities.</li><li>
Cross functional collaboration experience both internal/external.</li><li>
Project management experience in agile projects.</li><li>
Strong business and technical expertise within digital engagement realm including but not limited to: email, live chat, social media, Sprinklr/Hootsuite/Brandwatch, chat bots, A.I./LLM, ratings and review, Genesys, Monday.com, and SHELF.</li><li>
Strong judgment in decision-making.</li><li>
Strong skills in being flexible and agile especially in the unknown.</li><li>
Ability to work with all levels of the organization.</li><li>
Effective influencing skills.</li><li>
Able to influence management of strategic decision based on data analysis and logic.</li><li>
Demonstrated ability in creating business proposal, cases and ROI wrap analysis reports.</li><li>
Travel may be required.</li></ul><div></div><div> 
The approximate pay range for this position is $78,000 to $92,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location.</div><div></div><div> 
Nestl&eacute; offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at About Us | Nestl&eacute; Careers (nestlejobs.com).</div> 
It is our business imperative to remain a very inclusive workplace. 
 
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestl&eacute;. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestl&eacute; seeks such skilled and qualified individuals to share our mission where you&rsquo;ll join a cohort of others who have chosen to call Nestl&eacute; home. 
 
Nestl&eacute; Nespresso USA is an equal employment opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467. 
 
This position is not eligible for Visa Sponsorship. 
 
Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy. 
Job Requisition: 399009</div>

Strategy Specialist, A.I., Self-Service, Chatbot, Automation (Remote)

Distinguished Programs

<div>
 
 Distinguished
 
 is a leading national insurance Program Manager providing specialized insurance programs to brokers and agents with specific expertise in Real Estate, Community Associations, Hospitality, Fine Art/Collectibles, Restaurants, Inland Marine, Executive Lines and Construction Professionals &amp; Environmental. Distinguished partners with a select group of highly rated insurance companies to provide exclusive programs to our national network of 4,000 agencies and brokerages. You will have an opportunity to work with an energetic, passionate team that is committed to growth by helping our customers grow their business and building a best-in-class system, as well as a great place to work.
 
 
 The
 
 Administrative Assistant Underwriter
 
 supports a team of Underwriters in our Community Associations department which serves a variety of associations such as Condo, HOAs, and Co-Ops.
 
 
 One of your primary responsibilities will be to work in a customer service-like capacity as the first point of contact for phone calls and emails from hundreds of insurance brokers in our network. You will also support the needs of our team's Underwriters as it relates to their production and servicing of accounts. This includes gathering information from brokers, triaging email correspondence and many other administrative and commercial insurance-related tasks. If you are dedicated to delivering a world-class customer experience and looking for an opportunity to launch your career in commercial insurance, we encourage you to continue reading to learn more and decide if this is the right fit for you.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide administrative assistance to others by communicating with internal and external customers on routine matters.
 </li>
 <li>
 Process endorsements, cancellations, declinations and assist with responses to brokers based on information provided by Underwriters.
 </li>
 <li>
 Resolve and triage incoming phone calls from brokers, banks and finance companies, and answer routine questions and inquiries that you have been trained to respond to.
 </li>
 <li>
 Coordinate and track ongoing service requests from brokers including endorsements, requests for policy information, certificates of insurance and other data.
 </li>
 <li>
 Bind insurance policies in appropriate systems and issue binders/invoices to brokers.
 </li>
 <li>
 Serve as back-up support to other team members on an as needed basis.
 </li>
 <li>
 Performs data entry.
 </li>
 <li>
 Maintain diligent record keeping of the disposition of inbound inquiries.
 </li>
 <li>
 Other duties as assigned.
 
 
 </li>
 </ul>
 
 Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or equivalent combination of education and experience
 </li>
 <li>
 Professional customer service experience in an office or call center environment.
 </li>
 <li>
 Aptitude for computer based work; ability to achieve technical skills with Distinguished&rsquo;s software applications as well as Office 365.
 </li>
 <li>
 Detail oriented, and strong organizational skills including time-management and the ability to prioritize amongst various duties/requests.
 </li>
 <li>
 Strong verbal and written communication skills including phone skills.
 </li>
 <li>
 Good judgement, common sense, and decision making abilities.
 </li>
 <li>
 Ability to anticipate and creatively solve problems.
 </li>
 <li>
 Ability to develop working relationships with both internal and external customers. High level of interpersonal skills to deal effectively with retail insurance brokers and co-workers.
 </li>
 <li>
 Ability to work under pressure, meet deadlines, and comfortably adapt to change.
 </li>
 <li>
 NY Property and Casualty insurance license (12 months preparation time permitted)
 
 
 </li>
 </ul>
 
 LOCATION
 
 
 
 <ul>
 <li>
 This is a hybrid role that reports to our NYC - Midtown Manhattan office with flexible work from home options available.
 
 
 </li>
 </ul>
 
 Compensation And Perks
 
 
 
 <ul>
 <li>
 $50,000 base salary plus yearly cash bonus. Salary commensurate with knowledge, skills, experience, and geographic location.
 </li>
 <li>
 Summer Fridays (Leave at 2:00PM all Fridays from Memorial Day to Labor Day).
 </li>
 <li>
 Great healthcare coverage including Medical, Vision, and Dental.
 </li>
 <li>
 401k with 4% company match. Immediately 100% vested.
 </li>
 <li>
 Life, disability and supplemental insurance.
 </li>
 <li>
 Growth and development opportunities.
 </li>
 <li>
 Wellness Benefits including an Employee Assistance Program, Telemedicine, and Peloton App Digital Membership for 1 year (or if you have Peloton equipment, receive a 4-month waiver
 </li>
 <li>
 Work/Life Balance with generous time off policy including PTO and paid holidays, Summer Hours, Dependent Daycare flexible spending account, paid parental (primary or secondary caregiver) leave, a commuter account, and a sabbatical every 7 years.
 
 
 </li>
 </ul>
 
 CORE VALUES
 
 
 
 Our Core Values define our business. At Distinguished Programs you will achieve goals focused in the best interest of our customer.
 
 INTEGRITY
 
 plays a crucial role in the way Distinguished does business.
 
 INNOVATION
 
 enables us to remain an industry trendsetter. You will be involved in projects that advance our products, processes, and people! You will collaborate with leaders in the organization and build
 
 RELATIONSHIPS
 
 with your colleagues, carriers and customers. Capitalize on your interests and strengths to drive an enrichment focused path allowing your determination to launch your career in an industry of endless opportunities. Bring your passion to the work you do, the people you impact and the success we
 
 ACHIEVE
 
 together. Acceptance and appreciation for diversity and inclusion are at our core.
 
 
 We do not accept unsolicited resumes from external recruiting firms or agencies.
 
 
 Distinguished Programs, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
 
 
 All your information will be kept confidential according to EEO guidelines.
 
 
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Administrative Assistant Underwriter- Community Associations

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