call center representative

Medical Offices of Manhattan

Job Title: Call Center RepresentativeResponsibilities: - Answer incoming calls and respond to patient inquiries in a professional and courteous manner - Provide accurate information about appointment, services, and policies to patients - Maintain patients records by updating account information and documenting interactions - Follow communication scripts to ensure consistent and effective customer service - Escalate unresolved issues to appropriate departments for further investigation and resolution - Meet or exceed call center performance targets, including quality assurance and customer satisfaction metrics - Collaborate with team members and supervisors to improve processes and enhance the overall customer experienceSkills:-Medical Medical office experience: 1 - 2 years (Required) - Excellent phone etiquette with the ability to communicate clearly and effectively - Strong customer service skills with a focus on providing exceptional service - Knowledge of medical terminology and medical office procedures is a plus - Bilingual in English and other languages is a plus, as it allows for effective communication with a diverse customer base - Proficient in data entry and navigating computer systems accurately and efficiently - Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment - Strong problem-solving skills with the ability to think quickly on your feetAt our company, we value our employees and offer a supportive work environment that encourages growth and development. We provide comprehensive training to ensure you have the knowledge and skills needed to excel in your role as a Call Center Representative.If you are a motivated individual who is passionate about delivering excellent customer service, we would love to hear from you. Apply today to join our dynamic team!Job Type: Full-timePay: $22.00 - $25.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Call Center Representative

Betances Health Center

Under the supervision of the Access Administrator, the Call Center Representative will be responsible for the following: Managing inbound and outbound patient communications to ensure timely and easy access to care. This role is critical in delivering excellent customer service, scheduling appointments, and supporting patient engagement. The representative will serve as a key point of contact for patients, ensuring a seamless and positive patient experience while maintaining accuracy.PRINCIPAL DUTIES AND RESPONSIBILITIES:<ul><li>Serve as the first point of contact for patients via phone, email, or other communication channels</li><li>Answer inbound calls promptly in a professional and courteous manner</li><li>Schedule, reschedule, and confirm patient appointments in accordance with established protocols</li><li>Verify and update patient demographics, insurance, and eligibility information</li><li>Provide accurate information regarding services, providers, and hours of operation</li><li>Conduct outbound calls for appointment reminders, follow-ups, and outreach initiatives</li><li>Support care coordination activities, including referrals, prior authorizations, and follow-ups</li><li>Document all patient interactions accurately in eClinicalWorks (eCW) in real time</li><li>Maintain strict patient confidentiality in compliance with HIPAA regulations</li><li>Route calls appropriately to clinical, billing, or administrative departments</li><li>Escalate complex or urgent issues as needed</li><li>Meet quality assurance standards and performance metrics</li><li>Demonstrate professionalism, empathy, and cultural competency in all interactions</li><li>Manage high call volumes and multitask in a fast-paced environment</li></ul>Job Type: Full-timePay: $19.00 - $21.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Disability insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>What is you salary expectation?</li></ul>Education:<ul><li>High school or equivalent (Required)</li></ul>Experience:<ul><li>eClinicalWorks: 1 year (Required)</li><li>Customer service: 1 year (Required)</li><li>Computer skills: 1 year (Required)</li></ul>Language:<ul><li>Spanish (Required)</li></ul>Work Location: In person

Labcorp

<div>APPLICATION WINDOW CLOSES: APRIL 23, 2026
Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives.
LabCorp is seeking a remote Customer Service Representative to join our team!
Schedule:
MONDAY THROUGH FRIDAY ALTERNATING SATURDAYS
10AM - 630PM EASTERN
Job Duties/Responsibilities<ul><li>
Act as a liaison between LabCorp, customers, and patients.</li><li>
Maintain understanding of lab operations across departments.</li><li>
Resolve routine requests using internal systems and procedures.</li><li>
Communicate professionally with internal and external customers.</li><li>
Clarify and confirm customer needs to provide solutions.</li><li>
Meet productivity, quality, and service standards.</li><li>
Identify root causes and help prevent recurring issues.</li><li>
Multi-task effectively.</li><li>
Research and resolve complex inquiries using databases.</li><li>
Review test forms for accuracy and correct discrepancies per standard operating procedures.</li><li>
Support initiatives to improve customer satisfaction and performance.</li><li>
Maintain accurate records and CRM data in compliance with HIPAA.</li><li>
Troubleshoot basic technical issues to minimize disruptions.</li><li>
Participate in activities designed to improve customer satisfaction and business performance.</li></ul>
Minimum Qualifications<ul><li>
High school diploma or GED equivalent</li><li>
1 or more years&rsquo; experience in a customer service role</li></ul>
Preferred<ul><li>
Associate degree</li><li>
1 or more years&rsquo; experience with a medical background</li><li>
1 or more years&rsquo; experience working in a contact center/call center environment.</li><li>
1 or more years&rsquo; experience working in the healthcare industry, such as a physician's office or a hospital.</li></ul>
Additional Job Standards<ul><li>
Reliable internet with compatible provider (minimum 50 Mbps download speed).</li><li>
1+ years&rsquo; experience with software (e.g., Microsoft Office, Verint, Salesforce, LIS).</li><li>
HIPAA-compliant, distraction-free workspace.</li><li>
Strong computer skills, including multitasking across systems and typing proficiency.</li><li>
Ability to troubleshoot and resolve basic technical issues independently.</li><li>
Strong verbal/written communication with active listening skills.</li><li>
Courteous with a strong customer service focus.</li><li>
Organized with effective time management in a multitasking environment.</li><li>
Self-motivated and able to learn/apply new processes and systems.</li><li>
Strong critical thinking and problem-solving skills.</li><li>
Takes ownership to ensure issue resolution.</li><li>
Team-oriented with ability to collaborate effectively.</li><li>
Flexible and responsive to changing priorities and workloads.</li><li>
Maintains professionalism in all customer interactions.</li></ul>
This position will work with physician offices, hospital laboratories, patients, and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide patient test results, technical information such as specimen requirements and test turnaround times, or investigate complex problems and provide resolutions, all while ensuring a world-class customer experience. The ideal candidate will be a superb communicator, passionate about customer service and patient care, proficient with computer navigation and typing, and can thrive in a fast-paced environment. Due to system compatibility and security protocols, certain ISPs may not support required VPN device or device management tools.
Pay Range $17.75 - $23.00<ul><li><h2 class="jobSectionHeader">
All job offers will be based on a candidate&rsquo;s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.</h2></li><li><h2 class="jobSectionHeader">
Shift differential applicable for candidates that reside in Central or Pacific time zones.</h2></li></ul>
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.
If you are looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.</div>

CUSTOMER SERVICE SUPPORT REP

Municipal Credit Union

<div>About MCU:
At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.
Our Mission:
To help hard-working New Yorkers build better tomorrows
Our Vision:
Be New York's most loved financial institution by helping our members build their best financial futures<div>
Overview: Answer incoming service calls ensuring first-call resolution; perform member inquiries and transactions while providing the highest quality member experience. Operate within a high volume call environment to perform a basic transactional and/or support duties with a high degree of accuracy and in accordance with MCU policies and procedures.</div><div></div><div> 
Responsibilities:</div><div></div><div> 
Specific duties include, but are not limited to, the following:</div><ul><li>
Ensure excellent member service; every call, every time</li></ul><ul><li>
Answer inbound member requests via member call-ins; queue assignment based on knowledge, skills and abilities.</li><li>
Perform more complex member transactions and inquiries (releasing check holds, debit and credit card inquiries/disputes, address and phone change, answering loan documentation inquiries, account research, payment requests, account resolution inquiries, online banking requests, fee refund requests, etc.)</li><li>
Perform outbound calls as needed (member call back queue, as requested for follow-up, may follow-up on member referrals, etc.)</li><li>
Properly log and track all incoming calls and member contact; ensure wrap up codes properly correspond to member requests.</li><li>
May document more complicated service transactions required by separation of duties to be performed by a partner department (i.e. MAS or ACH processing). Ensure proper documentation and routing of the request.</li><li>
Meet/exceed set Contact Center metrics and service goals (i.e. call quality, average talk time, hold time, member wait time, productivity requirements, etc.)</li><li>
Maintain comprehensive knowledge of MCU products and services.</li><li>
Maintain comprehensive knowledge of credit union policies and procedures as well as applicable rules and regulations and how they apply to MCUs Contact Center environment.</li><li>
Cross-sell additional products and services to best fit member need(s).</li><li>
Cross-train more complex servicing transactions and service such as online banking requests and troubleshooting, member email, existing and pending loan questions, etc.</li><li>
May train new MSRs for basic transactions and inbound service calls.</li><li>
Back up other queues as necessary (general queue and queues less complex, when call volume dictates).</li><li>
May help answer member emails or chats, as necessary</li><li>
Adhere to all regulatory compliance training inclusive of BSA/AML/OFAC and overall BSA/AML/OFAC compliance</li><li>
Perform other duties as required</li></ul><div></div><div> 
Requirements:</div> 
<div></div><ul><li>
1-2 years&rsquo; Call Center experience</li><li>
Retail banking experience is a plus</li><li>
Availability to work overtime and Saturdays as required</li><li>
Ability to work onsite for the first 6 months, then a hybrid model is implemented.</li></ul><div></div><div> 
Competencies:</div> 
<div></div><ul><li>
Proficiency in Microsoft Office Suite</li><li>
Excellent member service skills</li><li>
Strong research and problem-solving skills</li><li>
Excellent interpersonal, oral and written communication skills</li><li>
Ability to multi-task; good time management skills</li><li>
Highly ethical</li></ul><div></div> 
Why you&rsquo;ll be a good fit:
Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you&rsquo;ll bring the following
Results - We are passionate about winning.
Agility - We proactively anticipate, respond and pivot to ensure MCU wins.
Integrity - We operate with the highest ethical standards and highest degree of honesty.
Belonging - We cultivate a culture of inclusion and teamwork.
Ownership - We take personal responsibility and hold ourselves accountable for the results. 
Why You&rsquo;ll Love Working Here:
The pay range for this position is between $17-35.04hr. Actual base pay offered may vary depending on a number of factors such as job-related knowledge, skills, experience, and location. Employees in this position may also be eligible for an attendance bonus, 401(k) with an 8% employer contribution per pay period, and overtime eligibility. Benefits for this position include Medical, vision, dental, life, and disability insurance, flexible paid time off and 11 paid holidays annually. 
Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws.
We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.</div>

Contact Center Member Service Rep. II

MJHS

<div><div><div>Req #:</div>
<div>4175</div> 
 
<div>Job ID:</div>
<div>15585</div> 
 
<div>Job Location:</div>
<div>New York, NY 
</div> 
<div>Zip Code:</div>
<div>10041</div> 
 
<div>Category:</div>
<div>Customer Service</div> 
 
<div>Agency:</div>
<div>MJHS Home Care</div> 
 
<div>Status:</div>
<div>Regular Full-Time</div> 
 
<div>Office:</div>
<div>Office-based</div> 
 
<div>Salary:</div>
<div>$38,545.53 - $48,181.92 per year</div>
</div>MJHS Home Care provides advanced clinical services and emotional support to patients recovering from illness, injury or surgery. With a comprehensive range of services supported by an integrated health system, patients can recover in the familiar surroundings of their home.
The MJHS Difference
At MJHS, we are more than a workplace; we are a supportive community committed to excellence, respect, and providing high-quality, personalized health care services. We foster collaboration, celebrate achievements, and promote fairness for all. Our contributions are recognized with comprehensive compensation and benefits, career development, and the opportunity for a healthy work-life balance, advancement within our organization and the fulfillment of having a lasting impact on the communities we serve. 
Benefits include:<ul><li>
Tuition Reimbursement for all full and part-time staff</li><li>
Generous paid time off, including your birthday!</li><li>
Affordable and comprehensive medical, dental and vision coverage for employee and family members</li><li>
Two retirement plans! 403(b) AND Employer Paid Pension</li><li>
Flexible spending</li><li>
And MORE!</li></ul>
MJHS companies are qualified employers under the Federal Government&rsquo;s Paid Student Loan Forgiveness Program (PSLF)
Responsibilities:
Serves as a liaison between Home Care Planners, and the Social Work/Case Management department. Responds to Social Work/Case Managers/patients/customers complaints and grievances. Takes accurate messages, problem solve where applicable and forwards to appropriate party as directed. Enters patient referral information into the MISYS system including patient demographics, diagnosis and plan of care. Sends tasks to Date Management Coordinator for Insurance Verification. Verifies that all new physicians license number, NPI number is registered, and checks for duplicate physician before entering into Misys. Contacts physicians/Clinics/ hospitals/Nursing Homes/sub-acute facilities to develop/maintain/follow up on pending and/or new referrals.
Qualifications:
<ul><li>High school diploma or GED required.</li><li>
Minimum 6 months call center experience.</li><li>
Intake experience preferred.</li><li>
Microsoft Word and Excel required.</li><li>
STAT, Omni/MISYS preferred.</li><li>
Strong verbal communication skills.</li><li>
Ability to multi-task and work in a fast-paced environment.</li></ul></div>

Customer Service Representative

Centene

<div>You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national organization, you&rsquo;ll have access to competitive benefits including a fresh perspective on workplace flexibility. 
Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, or CPT.
This position is remote nationwide. The contact center is open 8AM-6PM (EST) Monday -Friday, shift times can vary but will be within this timeframe.
Position Purpose: Serves as the first-line advocate that focuses on resolving inquiries, issues, or concerns for members and/or providers. Leverages a variety of communication channels to provide members and/or providers with timely, accurate, and personalized support on routine complaints.<ul><li>
Receives and responds to routine member and/or provider inquiries, requests and/or concerns in an accurate and timely manner</li><li>
Mitigates and prevents complaints from being escalated to resolve in initial contact</li><li>
Serves as the front-line resolution advocate on various member and/or provider inquiries, requests, or concerns</li><li>
Resolves basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution</li><li>
Maintains performance and quality standards based on established contact center metrics</li><li>
Provides customer service in a high pace contact center environment over the phone, via live chats and emails</li><li>
Documents all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications</li><li>
Remains up-to-date and adheres to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance</li><li>
Performs other duties as assigned</li><li>
Complies with all policies and standards</li></ul>
Education/Experience: Requires a High School diploma or GED. 
Entry-level position typically requiring little or no previous experience. 
 
Experience interacting and multitasking using multiple systems and programs simultaneously preferred.
Pay Range: $16.35 - $23.46 per hour
Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. 
Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act</div>

Customer Service Advocate I - Bilingual Mandarin

technology&

<div>
 
 
 Customer Support Representative (Onsite)
 
 
 
 
 
 
 
 Location:
 
 Broadway, Manhattan, New York
 
 
 
 Employment Type:
 
 Contract (Full Time)
 
 
 
 Hourly Rate:
 
 $18 - $20 per hour
 
 
 (All inclusive)
 
 
 
 Start Date:
 
 ASAP
 
 
 
 Positions Available:
 
 Multiple
 
 
 
 
 
 
 Position Summary
 
 
 
 Technology&amp; is hiring
 
 Customer Support Agents
 
 to assist a large multinational client by providing customer support through phone, email, and chat. This role focuses on helping customers with service inquiries, providing information, and ensuring a positive customer experience.
 
 
 
 
 
 Onsite paid training will be provided.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Respond to customer inquiries via phone, email, or chat in a professional and friendly manner
 </li>
 <li>
 Assist customers by providing information and guidance related to operational services
 </li>
 <li>
 Record inquiries and requests using a ticketing or support system
 </li>
 <li>
 Follow predefined scripts and procedures to assist customers
 </li>
 <li>
 Escalate complex issues to supervisors or specialized teams when required
 </li>
 <li>
 Maintain clear and accurate notes of customer interactions
 </li>
 <li>
 Ensure a positive and helpful customer experience
 </li>
 </ul>
 
 
 
 
 
 Candidate Profile
 
 
 <ul>
 <li>
 Excellent communication skills with strong customer service orientation.
 </li>
 <li>
 Ability to remain calm, patient, and professional when handling customer inquiries.
 </li>
 <li>
 Strong listening skills with an empathetic and positive communication style.
 </li>
 <li>
 Detail‑oriented with strong organizational and time‑management skills.
 </li>
 <li>
 Proficiency in Microsoft Office tools including Word, Excel, and PowerPoint.
 </li>
 </ul>
 
 
 
 
 
 Preferred Attributes
 
 
 <ul>
 <li>
 Prior experience in Customer Service.
 </li>
 <li>
 Experience with CRM/ITSM tools.
 </li>
 <li>
 Call Center experience and managing tickets, preferably in the public services.
 </li>
 </ul>
 
 
 
 
 
 Equal Opportunity
 
 
 
 Technology&amp; is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, disability, national origin, or any other legally protected status. We are committed to creating a diverse and inclusive workplace.
 
</div>

Explore 501+ Call center representative in New York this April. Find roles across top companies and apply now to boost your career.

501 call center representative jobs In New York

Call Center Representative

Call Center Representative

CUSTOMER SERVICE SUPPORT REP

Contact Center Member Service Rep. II

Customer Service Representative

Customer Service Advocate I - Bilingual Mandarin

Customer Service Representative