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assistant front office manager Jobs in New York

assistant front office manager

front desk agent

The Time New York

Summary
 At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
 Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office Associate. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you!
 
View our Virtual Reality Experience to spend a ‘day in the life’ of a hospitality professional at a full-service hotel.
 
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 Qualifications
 A true desire to satisfy the needs of others in a fast paced environment.
 Refined verbal and written communication skills.
 Ability to stand for long periods of time.
 Use your past hotel job experience to make a difference at Hyatt. For immediate consideration for the Front Office Associate position, click Apply Now and complete an application for the Front Office Associate position on the Hyatt Careers Site!

Substitute Front Desk Agent

Times Square Hotel

Overview We are seeking a dedicated and hospitable Front Desk Agent to join the Front Desk team at our 150-room, boutique hotel located near Times Square. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and a passion for hospitality. If you thrive in a fast-paced environment and enjoy interacting with people from all over the world, we would love to hear from you.Responsibilities<ul><li>Greet guests upon arrival with a warm and welcoming demeanor.</li><li>Manage the check-in and check-out processes efficiently.</li><li>Handle guest inquiries, requests, and complaints in a professional manner.</li><li>Maintain accurate records of guest information and reservations using hotel management software and booking platforms (e.g. IQware, Expedia, Booking.com).</li><li>Operate phone systems to manage incoming calls and provide information as needed.</li><li>Conduct audits as needed to ensure transactions are accurate.</li><li>Assist with billing inquiries and payment processing.</li><li>Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.</li><li>Provide local area information, recommendations, and directions to guests.</li><li>Uphold hotel best practices while maintaining confidentiality of guest information.</li></ul>Qualifications<ul><li>At least one year of experience in a hotel front desk role</li><li>Ability to quickly learn new software systems and operation procedures</li><li>Familiarity with hotel management software is a plus.</li><li>Ability to perform audit duties as required.</li><li>Excellent problem-solving skills and the ability to remain calm under pressure.</li><li>Familiarity with local attractions and restaurants</li></ul>Availability<ul><li>Days or Evenings</li><li>Weekdays or Weekends</li><li>Full-time or Part-time</li></ul>Join us in creating memorable experiences for our guests while being part of a dynamic team in the hospitality industry!Pay rate to be commensurate with experience.Job Type: Full-timePay: $22.00 - $26.00 per hourExperience:<ul><li>Hotel Front Desk: 2 years (Preferred)</li></ul>Work Location: In person

Hotel Front Desk Receptionist

Aman

<div>
 
 Location Overview
 
 
 
 Join our team in Aman New York. East meets West and old meets new. Manhattan&rsquo;s iconic Crown Building is reimagined as Aman New York, where the city&rsquo;s original architectural splendour and Aman&rsquo;s harmonious design language collide, reimagining the inimitable tranquillity of Aman in the heart of Manhattan&rsquo;s midtown. With a year-round Garden Terrace, flagship Aman Spa and spacious suites all among the largest in the city.
 
 
 
 Role
 
 
 
 The Front Office Agent will provide hotel support and service in accordance with Aman&rsquo;s Core Ambitions, Purpose, Brand Pillars, Values, Competencies and Spirit.
 
 
 This position has an hourly compensation rate of $37.91.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Performs all Front Office Assigned functions, preparing, and executing an ideal Aman New York Journey to guests.
 </li>
 <li>
 Responsible for maintaining the highest quality database relating to Guest History.
 </li>
 <li>
 Ambassador of Aman New York in providing genuine care to guests and team members. Well-rounded hospitality professionals following the Aman New York pillars and values.
 </li>
 <li>
 Provide quality and genuine service by responding to guests and team members promptly, efficiently, and courteously. Follow up and follow through.
 </li>
 <li>
 Responding to guest and leadership feedback, in areas relating to Guest Satisfaction. Focusing on improvement regarding feedback.
 </li>
 <li>
 Responsible for achieving and maintaining high guest retention ratio.
 </li>
 <li>
 Have an in-depth knowledge of activities, directions, travel time, cost, and various forms of transportation around New York City.
 </li>
 <li>
 Responsible for maintaining clean, neat, and organized surroundings, ensuring a safe and positive environment.
 </li>
 <li>
 Stay current with developments and procedures in Aman New York by attending each pre-shift and departmental meetings set.
 </li>
 <li>
 Perform any other reasonable duties as required by the Front Office Management Team.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 1 year of related luxury hotel experience.
 </li>
 <li>
 Graduate of Hotel School or College Degree is a plus.
 </li>
 <li>
 Must be proficient in Windows, Word, Excel, PowerPoint. Opera PMS knowledge is preferred.
 </li>
 <li>
 Excellent communication skills, both written and verbal in English, multi-lingual is a plus.
 </li>
 <li>
 Positive, inclusive, genuine, innovative, engaging, and energetic personality.
 </li>
 <li>
 Ability to handle guest requests and concerns in an efficient, calm, and genuine manner.
 </li>
 <li>
 Able to be organized, manage time wisely, showcase high levels of attention to detail.
 </li>
 <li>
 Sensitive and inclusive to all cultural nuances.
 </li>
 <li>
 Handle confidential materials and matters with full discretion.
 </li>
 <li>
 Able to handle a multitude of tasks in an intense, fast paced environment.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 At Aman New York, we believe that our colleagues are at the core of our success. We offer a competitive benefits package including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.
 
 
 <ul>
 <li>
 Comprehensive and generously-subsidized health benefits program
 </li>
 <li>
 Safe Harbor 401K Plan
 </li>
 <li>
 Complimentary Stays at other Aman properties
 </li>
 <li>
 Discounts at Aman New York restaurants and Aman Retail online store
 </li>
 <li>
 Wellness events throughout the year
 
 
 </li>
 </ul>
 If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to apply to join us on our journey.
</div>

Front Office Agent (Overnight Relief) - Aman New York

New York Sports Club and Our Family of Brands

<div>New York Sports Club and our family of brands is a long-standing, dynamic fitness club brand with locations in the Northeast. We consider ourselves your local neighborhood gym! It is our goal to provide our members with fitness results, positive change and personal connections through innovative programming and knowledgeable staff. Our mission is to &ldquo;Improve Lives Through Fitness&rdquo;. Our success comes from continuously modeling and promoting the mission, values, and guiding principles with pride and integrity.

ROLES AND RESPONSIBILITIES
The Front Desk Supervisor position provides a welcoming and safe environment for members and guests during our opening/closing hours through a high level of customer service. This individual will also act as a role model for the Service and Sales Representatives. The Front Desk Supervisor will assist the General Manager/Assistant General Manager with retention by focusing on cancel saves and Accounts Receivable (AR) collections. Below is a list of responsibilities that identify success in the role as a Front Desk Supervisor, additional duties may be assigned.

CUSTOMER SERVICE
<ul><li>Promote, maintain, and protect the customer experience by developing Service &amp; Sales Representatives (SSR) to be solution-oriented and consistently deliver on our mission, values, and guiding principles.
</li><li>Engage with and build genuine connections with all members and guests to foster their interest in our offerings, drive membership sales through referrals, and encourage their continued retention.
</li><li>Ensure a quick response time to member feedback, complaints, and escalate issues to club management as necessary.
</li><li>Navigate basic questions about membership, services, and billing inquiries.</li></ul>

PERFORMANCE MANAGEMENT

<ul><li>Hold yourself and the SSR team accountable to high standards of operational excellence.
</li><li>Assist in the support and assessment of SSR performance and development by providing real-time ongoing constructive feedback, focusing on internal development.
</li><li>Willingness to have courageous conversations with team members as needed in accordance with company policy.
</li><li>Exhibit the ability to lead and inspire cooperation and influence behavior.</li></ul>

EMPLOYEE RECRUITMENT AND DEVELOPMENT

<ul><li>Support the onboarding of new SSRs by utilizing proper immersion plans to ensure clear expectations while setting them up for success.
</li><li>Create an open environment where employees are empowered to ask questions and continue to progress along their Learning Journey.</li></ul>

CLUB OPERATIONS

<ul><li>Assist the General Manager in administrative tasks including billing calls, confirming appointments and ensuring that Member Experience Walkthroughs (MEW) and Figure 8&rsquo;s are completed daily.
</li><li>Perform all basic system transactions pertaining to enrolling new members and explaining the terms for all membership options.
</li><li>Ensure a consistently clean Welcome Desk at all times and a friendly/inviting customer experience.
</li><li>Partner with GM/AGM to quickly address any incidents, maintenance or equipment issues that are visible to members.
</li><li>Review and adhere to all NYSC documents including but not limited to policies and procedures, employee handbook, state supplement, codes of conduct, etc.
</li><li>Maintain an acute awareness for all loss prevention matters (i.e., emergency doors locked, alarms functional).
</li><li>Be a hands-on supervisor and lead by example, always approaching your work with our Clubhouse Rules and the mentality of a service-based leader.
</li><li>Be available to SSRs to address questions and concerns in partnership with the GM/AGM.
</li><li>Efficiently check in and handle routine member service tasks using club systems such as creating online accounts, resetting passwords, updating credit cards, collecting past due balances, freezing/cancelling membership agreements, and managing group exercise class reservations.
</li><li>Always report to work on time and in proper uniform to best represent the brand.
</li></ul>COMMUNICATION

<ul><li>Professionally collaborate with, and communicate all information to, club team and corporate personnel, as well as members and guests, through all permissible media (i.e., e-mail, telephone, social media).
</li><li>Effectively communicate new promotions and services at point of contact, so that the member gets the most out of their gym membership.
</li><li>Contact prospective members and member referrals via call drives to help them begin their fitness journey with us.</li></ul>

PRODUCT KNOWLEDGE

<ul><li>Exhibit full knowledge of all club offerings and services in order to build value, facilitate the sale of memberships, and promote the business.
</li><li>Educate SSRs on the principles of the brand by being a brand ambassador and ensuring brand consistency.</li></ul>

PROBLEM SOLVING

<ul><li>Work to resolve issues that affect the service, efficiency, and productivity of the club.
</li><li>Resolve customer complaints by providing customer service-focused solutions to members in a timely manner.
</li><li>Partner with management team to identify and remove barriers to drive results.
</li></ul>POSITION REQUIREMENTS &amp; EXPERIENCE
<ul><li>2-3 years of face-to-face customer service experience.
</li><li>At least 1 year of supervisory experience in a fitness, hospitality, or retail environment.
</li><li>Child &amp; Adult AED/CPR certified.
</li><li>Ability to learn and maximize our POS/timekeeping/membership systems.
</li><li>Comfortable leading outreach and referral activities that will generate leads, contacts, and appointments.
</li><li>Successful track record of working in a team-oriented environment.
</li><li>Ability to handle challenging member issues with patience, tact, and the utmost professionalism.
</li><li>A sense of urgency regarding customer service and sales results.
</li><li>Demonstrated communication and interpersonal skills.
</li><li>Highly organized with detail-orientation and proven follow-up skills.
</li><li>Ability to work independently, prioritize responsibilities and multi-task with an appropriate level of urgency.
</li><li>Prolonged periods of standing at the Welcome Desk and working on a computer.
</li><li>Physical demands include ability to lift up to 20 pounds with or without reasonable accommodations, walk through all areas of the club, climbing stairs (where applicable), and bending and lifting (e.g., picking up towels, restacking weights, moving equipment as needed). The company reserves the right to change them as business needs require and that jobs may require other tasks as assigned to the employees by the company.</li></ul>

SCHEDULING REQUIREMENTS

Due to the nature of the business, NYSC has specific scheduling guidelines for this position.
<ul><li>
This full-time position adheres to a weekly opening/closing schedule and working weekend shifts unless otherwise noted/advised. This position is scheduled 15 minutes before opening/after closing to ensure a proper facility walkthrough.</li><li>
Prescribed Schedule Requirement: This role operates on a prescribed schedule that is essential for effective business planning and team coverage. Candidates must be able to consistently work the scheduled days and hours as outlined.</li><li>
Schedule Variability Notice: While schedules are prescribed, they may be adjusted as needed due to training, business and operational requirements, including temporary changes to club hours, coverage needs, or vacancies.</li><li>
Full-Time Position: This is a full-time role scheduled for 40 hours per week, typically worked as 9-hour days including a 1-hour unpaid break. Start and end times may vary slightly based on actual club operating hours. Club operating hours are available on our company website.</li><li>
Front Desk Supervisor (Opening) Position Schedule
<ul><li>Monday&ndash;Thursday: Opening</li><li>
Friday-Sunday: Opening (1 additional day)</li><li>
Opening roles are scheduled 15 minutes prior to the posted club operation hours.</li><li>
Start times can range from 4:45 AM - 7:45 AM depending on the day of week and actual club operating hours.</li></ul>
</li><li>Front Desk Supervisor (Closing) Position Schedule
<ul><li>Monday&ndash;Thursday: Closing</li><li>
Friday-Sunday: Closing (1 additional day)</li><li>
Closing roles are scheduled 15 minutes after the posted club operation hours.</li><li>
Shift end times can range from 5:15 Pm &ndash; 11:15 PM depending on the day of week and actual club operating hours.</li></ul></li></ul> 


JOIN OUR TALENT COMMUNITY
At NYSC, we're always looking for passionate, talented individuals to join our team. Many of our job postings are evergreen positions, allowing us to connect with exceptional candidates for opportunities that may be available now or in the near future. If your skills and experience are a match, a member of our recruiting team will reach out as opportunities become available. We encourage you to apply and stay connected with us!</div>

Front Desk Supervisor (Opening)

Sollis Health

<div>As a Medical Assistant at Sollis Health, you will support patient care under the supervision of our physicians, while also handling key clerical and administrative tasks. You'll be instrumental in both clinical procedures and ensuring our front desk operations run smoothly, helping us deliver personalized, efficient, and compassionate care.

Full Time - 7a-7p, Sundays Mondays and Thursdays , UES 5th Ave, 36 hours a week

Responsibilities:
<ul>
<li>Obtain and record patient vital signs, height, and weight accurately in the electronic medical record (Athena Health).</li>
<li>Take medical histories and perform screening procedures as directed.</li>
<li>Assist with basic wound care, phlebotomy, EKGs, and splinting procedures (with training)</li>
<li>Perform front desk duties, including answering phones, patient check-in/out, and documentation.</li>
<li>Prepare, process, and run lab tests, including specimen collection, labelling, and handling in accordance with Sollis Health protocols.</li>
<li>Communicate observations and patient concerns clearly to the healthcare team.</li>
<li>Support emergency care efforts as a team member under supervision.</li>
<li>Provide a welcoming environment and exceptional customer service&mdash;answering patient questions and easing concerns.</li>
<li>Help with patient mobility and transfers, using proper body mechanics.</li>
<li>Maintain cleanliness, order, and compliance with all health and safety protocols.</li>
<li>Perform related duties as requested</li>
</ul>
 Experience We believe extraordinary people come from a variety of backgrounds, but ideally, we would expect that you have:
<ul>
<li>High school diploma or equivalent, required</li>
<li>Completion of a National Medical Assistant training program.</li>
<li>Certified Medical Assistant or Phlebotomy Technician strongly preferred.</li>
<li>BLS or CPR certificate required</li>
</ul>
 Range: $20-$30 per hour

This is the anticipated rate/range Sollis Health reasonably expects to pay candidates for this position in NYC. Sollis is a multi-state employer and this rate/range may not reflect the pay for positions that are performed solely in localities outside of this location. Actual pay is dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, location, education, etc.<div>
About Sollis Health
<div>
Sollis Health is the first and only medical membership that's on-demand 24/7, 365. We live up to the concierge promise: with just one call, our members experience unparalleled care and follow-up on their schedule and their terms.

Our members never wonder if it's a &quot;real&quot; emergency. They simply call Sollis for immediate access to ER-trained medical teams, on-site labs and imaging, expedited specialist appointments, and care navigation that's all under one roof. With unlimited 24/7 virtual and in-person support from locations in Manhattan, the Hamptons, Los Angeles, South Florida, and San Francisco, Sollis puts our members in first class by handling all medical issues&mdash;big or small&mdash;with expert concierge care anytime, anywhere.</div></div></div>

Medical Assistant

Optimum LLC

Job Summary We are seeking an energetic and dedicated Customer Service Representative to join our dynamic team! In this vital role, you will be the friendly face and helpful voice for our valued customers, providing exceptional support and ensuring a positive experience at every interaction. Your enthusiasm, organizational skills, and ability to handle multiple tasks with professionalism will help foster strong customer relationships and contribute to our company&rsquo;s success. This paid position offers an exciting opportunity to develop your office management and customer service skills in a fast-paced environment.Responsibilities<ul><li>Greet customers promptly and courteously at the front desk, creating a welcoming atmosphere.</li><li>Manage multi-line phone systems efficiently, directing calls to appropriate departments or personnel.</li><li>Assist customers with inquiries, product or service information, and resolve issues with a positive attitude.</li><li>Maintain accurate data entry records using computer skills and software such as Microsoft Office, Google Workspace, and QuickBooks.</li><li>Support office management tasks including filing, proofreading documents, calendar management, and organizing appointments.</li><li>Handle clerical duties such as filing, photocopying, faxing, and managing correspondence to ensure smooth office operations.</li><li>Provide administrative support including typing reports, managing customer support tickets, and supporting bookkeeping activities.</li></ul>Experience<ul><li>Previous office experience or clerical experience is highly preferred.</li><li>Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel), Google Workspace, and data entry tools.</li><li>Experience in customer service roles demonstrating excellent phone etiquette and communication skills.</li><li>Bilingual abilities are a plus for serving diverse customer needs effectively.</li><li>Familiarity with office management tasks such as calendar management, filing systems, and time management strategies.</li><li>Knowledge of medical or dental receptionist duties or personal assistant experience is advantageous but not required.</li><li>Demonstrated organizational skills with the ability to multitask efficiently in a fast-paced environment. Join us to make a difference through outstanding customer support! We value energetic professionals who thrive on helping others while growing their career in a supportive workplace environment. This role is paid and offers opportunities for professional development in office management, administrative support, and customer relations.</li></ul>Job Types: Full-time, Part-timePay: $25.00 - $29.91 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul>Work Location: Hybrid remote in New York, NY 10040

Customer Service Representative

Mirage

<div>Mirage is an AI-native video platform that intelligently orchestrates production and editing through natural language. Our models leverage contextual awareness to execute the same creative decisions a professional editor would &mdash; dramatically improving productivity for experienced teams, while making video creation accessible to anyone. 
 
We&rsquo;re an interdisciplinary team addressing some of the most difficult technical and creative challenges in generative media. As an early member of our team, you&rsquo;ll tackle foundational problems that remain largely unsolved across the industry, driving an outsized impact on the future of creative expression. 
More about us
Product (Captions by Mirage)
Research (Seeing Voices, technical-white-paper)
Updates (Mirage on X / twitter)
TechCrunch, Forbes AI 50, Fast Company (press) 
Our Investors
We&rsquo;re very fortunate to have some the best investors and entrepreneurs backing us, including Index Ventures, Kleiner Perkins, Sequoia Capital, Andreessen Horowitz, General Catalyst, Uncommon Projects, Kevin Systrom, Mike Krieger, Lenny Rachitsky, Antoine Martin, Julie Zhuo, Ben Rubin, Jaren Glover, SVAngel, 20VC, Ludlow Ventures, Chapter One, and more.
Please note that all of our roles will require you to be in-person at our NYC HQ (located in Union Square)
About the Role 
Mirage is seeking an ML Engineer to push the boundaries of large language models for multimodal creative tasks. You'll develop new approaches for building and extending agentic systems that understand and operate over complex, real-world data, particularly video.
This role focuses on advancing agent capabilities, improving reasoning and control, and enabling new forms of interaction between language models and time-based media.
Responsibilities<ul><li>
Design and build end-to-end agentic systems for creative tasks</li><li>
Develop novel approaches for training and adapting the large language models that power these agents</li><li>
Design new objectives, datasets, and fine-tuning strategies to improve agent behavior and reliability</li><li>
Explore multimodal reasoning and structured generation for creative control</li><li>
Run systematic experiments to evaluate and improve agent performance in real-world tasks</li><li>
Design evaluation frameworks for agentic workflows in video analysis and editing</li><li>
Analyze failure modes across the full agent loop (planning, tool use, execution) and iterate on improvements</li></ul>
What makes you a great fit<ul><li>
BS/MS/PhD in CS, ML, or related field</li><li>
Strong track record building production ML systems or agentic pipelines</li><li>
Deep understanding of transformers and modern LLM techniques</li><li>
Experience with fine-tuning, alignment, or post-training methods, especially for adapting models to generate structured outputs or drive tool use</li><li>
Comfort owning the full stack, from model-level experiments to deployed agent systems</li><li>
Strong experimental rigor and good taste for what makes agents actually work in practice</li></ul><h3 class="jobSectionHeader">
Benefits:</h3><ul><li>
Comprehensive medical, dental, and vision plans</li><li>
401K with employer match</li><li>
Commuter Benefits</li><li>
Catered lunch multiple days per week</li><li>
Dinner stipend every night if you're working late and want a bite!
</li><li>Grubhub subscription</li><li>
Health &amp; Wellness Perks</li><li>
Multiple team offsites per year with team events every month</li><li>
Generous PTO policy</li></ul>
Captions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please note benefits apply to full time employees only.
Compensation Range: $175K - $275K</div>

ML Engineer, Agentic Systems

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