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associate account manager

M&R Hotel Management

<p>FRONT OFFICE MANAGER</p><p><b>Temporary, Full-Time &mdash; Maternity Leave Coverage (with potential to transition to a permanent position)</b></p><p><b>SUMMARY:</b></p><p>The Front Office Manager is the department head for the Front Office and responsible for all day-to-day operations including, but not limited to; Guests&rsquo; arrival and departure experience, ensuring that all department finances are reported accurately, maintaining proper PAR levels of department supplies, reporting month-end inventory to the General Manager, maintaining all Marriott and M&amp;R Standards and driving all KPIs. Working alongside the General Manager and Assistant General Manager, the Front Office Manager is a member of the Hotel&rsquo;s leadership team and is expected to be both proactive and resourceful when operational obstacles or other concerns are observed or brought to their attention. The Front Office Manager must be the Hotel&rsquo;s Brand Champion and work to ensure that all Front of the House associates understand the expectations set forth by both Marriott and M&amp;R in regard to guest satisfaction and appropriate responses to guest concerns.</p><p><b>RESPONSIBILITIES:</b></p><p><b>Leadership &amp; Team Management</b></p><ul><li>Directly supervise, and coach all Front Office staff, including the Assistant Front Office Manager, Guest Service Agents, Night Auditors and Bellmen.</li><li>Recruit, interview, hire, and train Front Office associates in partnership with the General Manager, Assistant General Manager and People &amp; Culture team.</li><li>Conduct regular performance evaluations, deliver coaching and corrective action, and support associate development and succession planning within the department.</li><li>Lead daily pre-shift meetings and weekly department meetings to communicate goals, brand updates, and property priorities.</li><li>Foster a positive, service-driven team culture that supports associate engagement and retention.</li><li>Drive KPI&rsquo;s including but not limited to; ITR, RevPAR, OCC%, Bonvoy Enrollments, etc.</li></ul><p><b>Guest Relations &amp; Service Excellence</b></p><ul><li>Maintain all Brand Standards pertaining to Guests&rsquo; Arrival and Departure.</li><li>Personally engage with guests, resolve escalated complaints and service recovery situations, and follow up to ensure satisfaction.</li><li>Monitor guest satisfaction scores (e.g., ITR, GuestVoice, etc.) and implement action plans to address trends.</li><li>Serve as the Manager on Duty (MOD). Availability to work evenings, weekends, and holidays as business needs require.</li><li>Ensure VIP, loyalty member, and special-occasion guests receive appropriate recognition and amenities per brand standards.</li><li>Drive associate awareness of ITR, key detractors and key contributing factors that influence the Hotel&rsquo;s scores.</li><li>Ensure that Brand Standards pertaining to Bonvoy Enrollments, CEC Cases, GXP Chat reply times and other Marriott metrics fall under the responsibility of the Front Office.</li></ul><p><b>Front Office Operations</b></p><ul><li>Oversee daily Front Desk and Night Audit operations to ensure smooth, accurate, and efficient service delivery.</li><li>Proficient in the hotel's property management system (PMS) and all interfacing hotel systems; serve as the property's subject-matter expert for Front Office technology.</li><li>Retrieve, review, and distribute daily and period-end reports in a timely fashion (e.g., STAR Report, occupancy forecasts, arrivals/departures).</li><li>Develop and post the weekly work schedule for Front Desk employees in line with labor budgets and occupancy forecasts.</li><li>Coordinate room assignments and blocking with Housekeeping and Sales to support group, VIP, and special-request needs.</li><li>Prepare and distribute function sheets and relevant Front Office updates at the weekly Management Meeting.</li><li>Open IT tickets with Marriott when systems are down or require the attention of a Third-Party Vendor.</li></ul><p><b>Financial &amp; Administrative Responsibilities</b></p><ul><li>Ensure that all daily revenue reporting is accurate in the Hotel&rsquo;s Financial Management System, working with the Assistant General Manager and/or Finance to rectify any variances or discrepancies in a timely manner.</li><li>Responsible for Accounts Payable related to the Front Office department, ensuring invoices are paid in a timely fashion and informing the General Manager of any high balances.</li><li>Responsible for Accounts Receivable and Direct Bill accounts; coordinate with Sales on account status and conduct weekly audits with the General Manager.</li><li>Coordinate and administer the daily transmittal of cash and checks to the bank; maintain accountability for the house bank and all cash-handling procedures.</li><li>Able to perform Night Auditor duties and balance the hotel's books at the end of each period; prepare and submit End of Period reports to Corporate on the first day of each new period.</li><li>Support the General Manager and Assistant General Manager with Front Office budgeting, labor cost management, and monthly forecasting.</li><li>Assist with basic revenue management functions, including rate and availability checks, in coordination with Sales and Revenue Management.</li><li>Maintain proper PAR levels of all Front Office supplies, ordering items as needed while staying within the monthly budget.</li><li>Regularly take inventory of all Market items. Place orders, process invoices and submit month-end inventory to the General Manager.</li></ul><p><b>Training &amp; Brand Compliance</b></p><ul><li>Assist all Front Desk Associates in the use of the property's Training Program; ensure new hires complete required onboarding and certification.</li><li>Ensure Front Office operations comply with Marriott brand standards and prepare the department for Brand Standard Audit (BSA) /Guest Service Score audits.</li><li>Maintain up-to-date knowledge of brand initiatives, loyalty programs, and system updates, and train the team accordingly.</li><li>Ensure all associates follow the rules and policies found in the M&amp;R Employee Handbook.</li></ul><p><b>Safety, Security &amp; Compliance</b></p><ul><li>Follow all hotel security protocols, including key issuance procedures, guest verification, and restricted area access.</li><li>Maintain thorough knowledge of hotel emergency procedures; train and prepare Front Office employees to respond calmly and effectively in the event of an emergency or accident.</li><li>Assist in the maintenance of the property's key control program and ensure the security needs of the property and guests are met.</li><li>Report safety hazards, suspicious activity, and maintenance issues to the General Manager, Assistant General Manager and Engineering promptly.</li><li>Serve as a key member of the property's emergency response and crisis management team.</li></ul><p><b>Communication</b></p><ul><li>Communicate with the Assistant General Manager on a daily basis regarding operations, guest issues, and department performance.</li><li>Inform the Assistant General Manager of potential problems with guests and the progress of special projects.</li><li>Develop effective departmental communication and information systems through the use of communication logs, department meetings, and hotel meetings.</li><li>Maintain clear, continuous communication with Housekeeping, Maintenance, Sales, and other departments to fulfill guest and operational needs efficiently.</li><li>Establish working relationships with corporate departments including, but not limited to; People &amp; Culture, Revenue, Sales and Finance.</li></ul><p><b>Qualifications</b></p><ul><li>Minimum 2-3 years of hotel Front Office experience, including at least 1 year in a supervisory or management capacity; multi-brand experience a plus.</li><li>Working knowledge of a major hotel PMS (e.g., Stay PMS, Opera, Lightspeed, OnQ, PEP, HMS, Choice Advantage) and general proficiency with hotel technology systems.</li><li>A proven track record on the industry of being a leader in the Front Office who has demonstrated organizational prowess and intuitive and create problem solving abilities.</li><li>Excellent verbal and written communication skills; ability to interact professionally with guests, associates, vendors ownership, and Corporate.</li><li>High school diploma or equivalent required; college coursework in Hospitality Management or a related field preferred.</li><li>Proven ability to drive KPIs through an efficient and proactive management style.</li></ul><p><b>Physical Requirements</b></p><p>This role requires the ability to stand for extended periods (up to 8 hours per shift), lift and carry items up to 40 lbs, and work in a lobby environment with varying noise levels. The Front Office Manager must be able to work a flexible schedule, including evenings, weekends, and holidays, and be available to respond to the property outside of normal business hours as needed.</p><p>M&amp;R Hotel Management is committed to equal employment opportunity. Qualified individuals must be able to perform the essential functions of the position, with or without reasonable accommodation. Associates or applicants who require a reasonable accommodation should contact the People &amp; Culture Department.</p><p>M&amp;R Hotel Management participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.</p><p>Job Type: Full-time</p><p>Pay: $68,000.00 - $72,000.00 per year</p><p>Application Question(s):</p><ul><li>Are you willing to accept a full-time temporary position for maternity leave coverage, with the possibility of transitioning into a permanent role based on business needs and performance?</li></ul><p>Ability to Commute:</p><ul><li>New York, NY 10001 (Required)</li></ul><p>Work Location: In person</p>

Front Office Manager - SpringHill Suites Times Square

T-Mobile

<div><p>At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That&rsquo;s how we&rsquo;re UNSTOPPABLE for our employees!</p><p></p>
Job Overview<br>
Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They're ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS, exceed their performance targets Doing it the Right Way, by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.<p></p><b>
Job Responsibilities</b>:<ul><li>
Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
</li><li>As a Mobile Associate, you will consistently leverage digital self-serve tools during customer interactions and the onboarding process. You will identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services. By recommending wireless solutions, and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs, you will deepen relationships with customers and ensure their satisfaction.
</li><li>Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review your personal results, current promotions, and updates on the Hub to be Customer Ready at all times. You will continuously learn and improve your skills to provide the best possible experience for our customers. Partner with nearby store locations to properly/fully on-board customers. Will perform skills practicing, knowledge sharing, store operations, opening and closing procedures. As part of these procedures, you will carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager.
</li><li>Customer obsessed. You are passionate, friendly, and engaging with customers. You are able to connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction. You are committed to providing exceptional service, and to exceeding customer expectations. You will proactively reach out to potential customers to further drive sales activity in your location. You are able to follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. As part of your role, you will have the ability to perform price overrides for our specialty offers specific to National Retail.
</li><li>Builds relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing.
</li></ul><br>
<b>Education and Work Experience</b>:<ul><li>
High School Diploma/GED (Required)
</li><li>6 months of customer service and/or sales experience, Retail environment preferred. (Preferred)</li></ul><br>
<b>
Knowledge, Skills and Abilities</b>:<ul><li>
Coaching (Required)</li><li>
Communication (Required)</li><li>
Consultative Selling (Required)</li><li>
Customer Communications (Required)</li><li>
Customer Education (Required)</li><li>
Customer Engagement (Required)</li><li>
Customer Needs Identification (Required)</li><li>
Customer Referrals (Required)</li><li>
Customer Satisfaction Management (Required)</li><li>
Customer Service (Required)</li><li>
Leadership (Required)</li><li>
Product Knowledge (Required)</li><li>
Relationship Building (Required)</li><li>
Sales (Required)</li><li>
Sales Prospecting (Required)</li><li>
Sales Techniques (Required)</li></ul><p></p><ul><li>
At least 18 years of age</li><li>
Legally authorized to work in the United States</li></ul><br>
<b>
Travel</b>:<br>
Travel Required (Yes/No): No<br>
<br>
<b>DOT Regulated</b>:<br>
DOT Regulated Position (Yes/No): No<br>
Safety Sensitive Position (Yes/No): No<br>
<p></p>
Hourly Base Pay: $21.50, plus $5.00 per hour training pay.<p></p><p>
Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.</p><p></p><p>
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&amp;D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service &amp; home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile&rsquo;s amazing benefits, check out <i>www.t-mobilebenefits.com</i><i>.</i></p><p></p>
Never stop growing!<h3 class="jobSectionHeader"><b>
</b></h3>
As part of the T-Mobile team, you know the Un-carrier doesn&rsquo;t have a corporate ladder&ndash;it&rsquo;s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it&rsquo;s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you&rsquo;re living our values while investing in your career growth&ndash;and we applaud it. You&rsquo;re unstoppable!<h3 class="jobSectionHeader"><b>
</b></h3>
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.<h3 class="jobSectionHeader"><b>
</b></h3>
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.</div>

Mobile Associate, Store in Store - Retail Sales

Princeton10

<div><div><p><b>We are looking for an experienced Associate Director, Social Analytics</b> to lead our analytics team and help clients turn complex data into meaningful business decisions. You will play a pivotal role in shaping our analytics practice by developing talent, establishing scalable processes, and delivering strategic insights that drive client success and business growth. You will partner closely with Client Services and technical teams to build strong client relationships, identify opportunities for innovation, and ensure analytics You will report to the Head of Marketing Analytics.</p>
<p>
This role is open to fully remote candidates in the United States. Travel will be required up to 5% to client sites.</p>
</div>
<h3 class="jobSectionHeader"><b>Responsibilities</b></h3><div>
<p><b>
Client Partnership &amp; Business Growth</b></p>
<ul>
<li><p>Build trusted relationships with clients by serving as a strategic analytics partner and translating complex data into clear, actionable recommendations.</p>
</li>
<li><p>Partner closely with Client Services and technical teams to deliver integrated analytics solutions that align with client goals.</p>
</li>
<li><p>Present insights and recommendations with confidence, helping clients understand performance, identify opportunities, and make data-driven decisions.</p>
</li>
<li><p>Identify opportunities to deepen client partnerships, contribute to account growth, and support new business initiatives.</p>
</li>
</ul><p><b>Analytics Strategy &amp; Delivery</b></p>
<ul>
<li><p>Develop measurement strategies, reporting frameworks, and performance insights that help clients make informed business decisions.</p>
</li>
<li><p>Balance strategic thinking with hands-on analytics work, providing guidance on complex client challenges and ensuring high-quality deliverables.</p>
</li>
<li><p>Drive innovation by identifying opportunities to automate reporting, improve workflows, and scale analytics capabilities.</p>
</li>
<li><p>Champion best practices that strengthen data quality, reporting consistency, and operational excellence.</p>
</li>
<li><p>Identify opportunities to leverage AI, automation, and emerging technologies to improve efficiency, reporting, and client value.</p>
</li>
</ul><p><b>People Development &amp; Operational Excellence</b></p>
<ul>
<li><p>Own the performance, development, and operational success of the analytics team.</p>
</li>
<li><p>Lead analytics operations, including resource planning, team prioritization, workload management, and continuous improvement of delivery processes.</p>
</li>
<li><p>Monitor utilization, delivery quality, and profitability while partnering with leadership on staffing and growth planning.</p>
</li>
<li><p>Establish scalable team processes, reporting cadences, and best practices that improve consistency, efficiency, and quality across the analytics function.</p>
</li>
<li><p>Set clear expectations, provide ongoing feedback, and support the professional growth and success of your team.</p>
</li>
<li><p>Partner with cross-functional teams to strengthen collaboration and continuously improve how analytics supports the business.</p>
</li>
</ul></div><h3 class="jobSectionHeader"><b>Requirements</b></h3><ul>
<li>Bachelor&rsquo;s degree in a related field plus 9 years of relevant experience; at least 3 years of experienceleading a team</li>
</ul>
<ul><li><p>Demonstrated success leading analytics teams in an agency, consulting, or other fast-paced professional services environment.</p>
</li>
<li><p>Familiarity with social listening tools</p>
</li>
<li><p>Strong experience with digital analytics tools such as Google Analytics, Google Tag Manager, and Looker and/or Tableau.</p>
</li>
<li><p>Proven ability to communicate complex data through compelling storytelling and build trusted client relationships.</p>
</li>
<li><p>Experience developing scalable analytics processes and driving continuous improvement.</p>
</li>
<li><p>Healthcare agency or life sciences experience is preferred.</p>
</li>
</ul><div>We provide base salary, bonus and benefits to our employees.</div><div>
<p>
Interested in working with us? Apply online today.</p>
<p><b>
Not an agency*</b></p>
<p>
The layer-laden teams. The prehistoric processes. The impersonal, ego-driven dog-and-pony shows. Take what you think you know about agencies and burn it. P10 was born of the idea that if something isn&rsquo;t working&mdash;or could work better&mdash;change it. And that&rsquo;s exactly what we did. We know that what we&rsquo;re not makes us who we are. And we&rsquo;re not just another agency. We are people driven by a palpable passion and purpose, felt by our clients from the very first conversation.
</p><p>P10 brings together a team of diverse, remote-only seasoned professionals to deliver exceptional value for our clients. Dare to do something different - join us.</p>
</div>
<p>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Associate Director, Social Analytics

Mercy University

<div></div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><ul><li>Dobbs Ferry, NY, New York, United States
</li> </ul></div><div></div><div><ul><li>Staff Full-time
</li> </ul></div><div></div><div><ul><li>$19.30- $28.64 hourly</li></ul></div></div><div></div><div><div><b><br>
</b></div>
</div><div><p>Mercy University Libraries&rsquo; is seeking self-motivated, energetic, and detail-oriented candidates to fill a patron centered support role within the Dobbs Ferry Campus Circulation team. Reporting to the Associate Director, the position&rsquo;s primary duties will include supervising library circulation and reserve operations, assisting students and faculty with library resources and related technology needs. The Library Assistant will collaborate with branch circulation supervisors, the systems librarian, and reference librarians. Additionally, the position will monitor front desk inquiries, library computers, printers, and software resources and support the Associate Director in printing student research posters and related tasks. Candidates should be friendly, open-minded, and technologically inquisitive. Good communication skills and customer service orientation are a must.</p>
<p><b>
Essential Job Functions &amp; Responsibilities:</b></p>
<p><i>
Every effort has been made to identify the essential functions of this position. It in no way states or implies that the responsibilities listed are the only duties required to perform in this position. The omission of specific statements of duties does not exclude them from the position responsibilities if the work is similar, related, or is an essential function of the position.</i></p>
<ul>
<li>Oversee &amp; perform library circulation operations (check-in/out of materials)</li>
<li>Provide assistance printing and tracking student research posters</li>
<li>Checkout and monitor student laptop lending</li>
<li>Process and monitor intercampus loan requests</li>
<li>Explain and enforce library policies (e.g., loan periods, reserve policies, noise guidelines, study room bookings) with clarity and diplomacy</li>
<li>Assist library patrons (students, staff, faculty, and general public) with using OCLC WMS or other Integrated Library System&rsquo;s (ILS)/Online Public Access Catalog (OPAC)</li>
<li>Refer students to a reference librarian when appropriate via phone or online chat</li>
<li>Instruct students, faculty, and staff in the proper use of library equipment</li>
<li>Basic troubleshooting of PC&rsquo;s, printers, copiers &amp; scanners; elevate issues to Helpdesk as necessary</li>
<li>Support students, faculty, and staff in the use of library computer hardware and software including, OCLC WMS, internet browsers &amp; MS Office 365 suite</li>
<li>Assist in monitoring quote, requisition, purchase order processing</li>
<li>Assist with library personnel reimbursement</li>
<li>Opens and closes the library as scheduled</li>
<li>Manage patron requests for information, service and/or support</li>
<li>Assist in oversight and delegate shelf reading assignments to student assistants</li>
<li>Report facility or maintenance issues as required</li>
<li>Perform other duties/projects as assigned</li>
</ul>
<p> <b>Required Skills &amp; Experience</b></p>
<ul>
<li>Minimum one year of experience with an automated library system, preferred</li>
<li>Working knowledge of computer hardware and software programs including but not limited to MS Office 365, OCLC WMS, etc. Adobe CC (a plus)</li>
<li>Demonstrated leadership, interpersonal, written, oral communication, problem-solving, organizational, and presentation skills</li>
<li>Demonstrated evidence of detail-orientation, customer service orientation, and ability to work independently</li>
<li>Ability to work and travel to other Mercy campuses as needed</li>
<li>Flexibility to work days or evenings</li>
<li>Bilingual a plus</li>
</ul>
<p><b>Education Requirements:</b></p>
<ul>
<li>Bachelor&rsquo;s degree preferred; Associates degree or some college credits required</li>
</ul>
<p><b>Physical/Other Requirements:
</b></p><ul><li>Position requires evening availability</li>
<li>Must be able to work at different campus libraries when needed</li>
<li>Must be able to push, pull, move or lift up to 30 lbs.</li>
</ul></div></div></div></div></div></div><div></div><div><div><div><div><div><h2 class="jobSectionHeader"><b>Similar Jobs:</b></h2>
</div></div><div></div><div><div><div><h3 class="jobSectionHeader"><b>Manager of Employer Relations- A00738</b></h3><b>
</b><div></div><div>The Manager of Employer Relations plays a vital role in supporting the employer engagement strategy at Mercy University. Working under the direction of the Director of Employer Relations, the manager maintains assigned employer relationships and supports the development of new partnerships with corporate, regional, and local private and public sector employers. The manager plans and executes employer events in addition to gathering and promoting experiential learning opportunities for Mercy University students across all schools. This position requires strong organizational skills, attention to detail, and the ability to build and maintain professional relationships. The manager is expected to perform other duties as assigned; occasional weekend and evening hours may be required.</div>
</div><div><h3 class="jobSectionHeader"><b>Career Counselor- P00256</b></h3><b>
</b><div></div><div>The Career Counselor is a key player in implementing a comprehensive suite of career readiness programs, tools, resources, and services for Mercy College. The Career Counselor offers career coaching to students, hosts and supports programming, conducts proactive outreach to students, and offers career support through classroom visits. In addition, the Career Counselor supports one or two major projects for the team; major projects in Career &amp; Professional Development include career in curriculum, data management, technology systems, and marketing.</div>
</div><div><h3 class="jobSectionHeader"><b>Associate Director, University Advisement- A00207</b></h3><b>
</b><div></div><div>The Associate Director of University Advisement is responsible for being highly accessible, integrating services and programs in academic advising, student intervention and support, professional integrations for student development, academic integrations for student development, and social integration for student development. The Associate Director supervises a team of staff that will also provide these services in a detailed and tailored approach, positing mentorship as a key relationship dynamic and providing an intentional standard of care. These services and programs will support student success, self-efficacy, and a transformational college experience, maximizing the student-centered approach and deepening connection to the Mercy University community through all years of enrollment matriculation.</div>
</div></div></div></div></div></div></div></div></div></div></div><div><div><div><div><div><div><div><div><div><p>About Mercy</p>
<p>
Mercy University is a dynamic, independent, coeducational New York City area university that offers more than 100 undergraduate and graduate degree and certificate programs in six schools: Business, Education, Health and Natural Sciences, Liberal Arts, Nursing, and Social and Behavioral Sciences.</p>
<p>
Mercy is the region's largest private, nonprofit, Minority-Serving Institution, proud to serve a student body that is highly diverse. As a federally designated Hispanic Serving Institution (HSI), Mercy University, has been ranked nationally among top colleges in the country for Hispanics by the Hispanic Association of Colleges and Universities (HACU) and by Excelencia in Education, earning their prestigious Seal of Excelencia for intentionally serving Latino students.</p>
<p>
Mercy University was further recognized by HACU as a national leader in awarding bachelor's degrees to Hispanics in several disciplines, including Psychology, Sociology, and Business. Westchester Magazine has also named Mercy the Best College in Westchester County in 2019, 2020, and 2022.</p>
<p>
Mercy is committed to offering an inclusive learning environment to help a diverse student body set a course for their future. To support its student body, Mercy has been awarded a number of federal grants which enable us to better develop and deliver education to our students.</p>
<p>
Mercy&rsquo;s student body reflects the rich diversity of the New York metropolitan area. Enrollment, including full-time and part-time undergraduates and graduates, is approximately 8,800. Mercy students learn on campuses in Dobbs Ferry, the Bronx, and Manhattan as well as online.</p>
<p>
At Mercy University we strive to provide employees and their families with a comprehensive and valuable benefits package. We offer high-quality health care plans, retirement benefits, tuition discounts, flexible spending, and much more.</p><br>
<p></p>
</div></div>
</div></div></div></div></div></div></div><div><div><div><div><div><div><div><div><div><p>Our Mission:</p>
<p>
Mercy University is committed to providing motivated students the opportunity to transform their lives through higher education by offering liberal arts and professional programs in personalized and high-quality learning environments, thus preparing students to embark on rewarding careers, to continue learning throughout their lives and to act ethically and responsibly in a changing world.</p><br>
<p></p>
</div></div>
</div></div></div></div></div></div></div><div><div><div><div><div><div><div><div><div><p>Benefits Eligible:</p>
<p>
Mercy University strives to provide employees and their families with a comprehensive and valuable benefits package. We offer high-quality health care plans, retirement benefits, tuition discounts, flexible spending, and much more.</p><br>
<p></p>
</div></div>
</div></div></div></div></div></div></div><div><div><div><div><div><div><div><div><div><p>EEO Statement</p>
<p>
Mercy University is an equal opportunity employer. Mercy University actively engages in recruiting a diverse workforce and student body that includes members of historically underrepresented groups and strives to build and sustain a welcoming and supportive campus community. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ethnicity, creed, religion, marital status, sex, sexual orientation, gender, gender identity, pregnancy, height, weight, genetic information, disability, or protected veteran status.</p>
<p>
As part of this commitment, Mercy University will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact The Office of Human Resources at (914) 674-7839, Option 6 or via email at HR@mercy.edu.</p>
<p>
The posted salary range for this position is based on several legitimate, non-discriminatory factors set by the organization. Mercy is committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, or local pay equity laws.</p><br>
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</div></div></div></div></div></div></div><div><div><div><div><div><div><div><div><div><p>Campus Safety</p>
<p>
Mercy University is committed to providing a safe and welcoming environment for all.</p></div></div></div></div></div></div></div></div></div></div></div></div><p></p>

Library Assistant- C00044

JPMorganChase

<div><b>JOB DESCRIPTION</b><br>
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<p>Join a global team building a best-in-class fixed income investment platform for the world's top Private Bank as a Senior Associate.
</p><p>JPMorgan Asset &amp; Wealth Management, with $2.8 trillion in client assets, is a global leader in investment and wealth management. The firm serves institutions, high-net-worth individuals, and retail investors across all major markets and invests across equities, fixed income, alternatives, multi-asset, and money markets.</p>
<p></p><p>The Manager Solutions team is responsible for the research, selection, and ongoing monitoring of asset managers used across Global Wealth Management investment programs. The team supports a global client base and operates across New York, London, and Mumbai.</p>
<p></p><p>We are seeking a Senior Associate with a focus on fixed income funds, ETFs and separate accounts. This individual will play a critical role in manager research, investment underwriting, and ongoing monitoring across a variety of fixed income sectors. The role serves as a key point of contact for external asset managers and contributes directly to investment committee recommendations.</p>
<p>Key Responsibilities</p>
<ul><li>Research, select, and monitor fixed income investment managers, with emphasis on evaluating investment process, team, philosophy, and performance</li>
<li>Present recommendations to investment committee and other internal stakeholders
</li><li>Conduct manager due diligence meetings, preparing focused agendas, identifying inconsistencies between stated process and portfolio positioning, and producing clear, committee-ready meeting notes and recommendation memos</li>
<li>Proactively source new investment opportunities within relevant universes, assessing how potential additions complement or overlap with existing manager allocations</li>
<li>Partner with portfolio managers, portfolio strategy, and asset class leaders to ensure manager recommendations align with broader platform objectives</li>
<li>Communicate investment processes clearly to internal stakeholders, clients, and external managers</li>
</ul><p>Required Qualifications</p>
<ul><li>3&ndash;6 years of hands-on investment experience within asset or wealth management, credit research (buy-side or sell-side), investment consulting, manager research at an institutional allocator, or similar roles</li>
<li>Strong knowledge or interest in fixed income markets</li>
<li>Superior writing and presentation skills &mdash; this role produces committee-level work product and requires the ability to communicate complex analysis clearly, precisely, and with appropriate nuance</li>
<li>Critical thinking and constructive skepticism &mdash; comfort pushing past marketing narratives, flagging risks, and distinguishing between genuine alpha and market beta</li>
<li>Strong interpersonal skills with the ability to represent the Private Bank externally in manager meetings and across internal teams</li>
<li><p>Quantitative competence with the ability to translate data into actionable investment conclusions</p>
</li></ul><p></p><p>Preferred Qualifications</p>
<ul><li>Deep familiarity with at least one fixed income sector (municipals, securitized, high yield, leveraged loans); background in fixed income research, credit research or portfolio management
</li><li>CFA or CAIA designation, or demonstrated progress toward completion</li>
</ul><p></p><b>ABOUT US</b><br>
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<br>
<div><div>JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
</div><p></p><div><p>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
</p><div><p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p>
<p>JPMorgan Chase &amp; Co. is an Equal Opportunity Employer, including Disability/Veterans</p><br>
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<b>ABOUT THE TEAM</b>
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J.P. Morgan Asset &amp; Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.</div>

US Fixed Income & Multi-Asset Manager, Research Associate

mLabs

<div><p><b>Location: New York; London</b></p><p><b>
On-site | Full-time</b></p><p><b>
Compensation: Base: $100K &ndash; $180K
</b></p><p></p><p>Our client is a fast-growing, venture-backed technology and services company backed by top-tier investors (including Y Combinator, Atomico, and Eurazeo) with over $15M in funding. Operating within a high-value industry, the client provides end-to-end operational and AI-enabled infrastructure solutions that help partners achieve significantly faster processing times, superior service quality, and optimized economics.</p><p>
The client is seeking a high-caliber <b>Founding Account Manager</b> to join the team in either their <b>New York City or London</b> office. This is an on-site, high-intensity role designed for a commercially minded, relationship-driven professional looking to own key accounts end-to-end. Working closely with executive leadership, the Founding Account Manager will serve as the primary internal quarterback for strategic accounts, driving onboarding, client retention, account expansion, and cross-functional operational execution.</p><p></p><p><b>
Key Responsibilities</b></p><ul><li><b>
Lead Onboarding and Go-Live Execution:</b> Build structured implementation plans, manage project timelines, and coordinate cross-functional resources to ensure seamless client launches.</li><li><b>
Cross-Functional Coordination:</b> Collaborate closely with Operations, Claims, and Product teams to resolve issues rapidly, unblock bottlenecks, and maintain strong client trust.</li><li><b>
Account Governance &amp; Cadence:</b> Drive executive updates, oversee SLA compliance, manage escalation pathways, and build tailored account success plans.</li><li><b>
Risk Mitigation &amp; Retention:</b> Identify delivery risks early, proactively de-escalate potential issues, and secure ongoing renewals and referenceable client relationships.</li><li><b>
Revenue Expansion:</b> Identify and close upsell and cross-sell opportunities across new lines, geographic regions, volume tiers, and program expansions.</li><li><b>
Process Optimization:</b> Translate operational learnings into scalable, repeatable playbooks, frameworks, and team routines to support long-term growth.</li></ul><br>
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Requirements</b><br>
<ul><li><b>
Experience:</b> 5 to 10 years of experience in high-touch, relationship-driven Account Management within B2B core infrastructure, enterprise software, or complex operational services. (Note: Pure Customer Success experience will not be considered for this position).</li><li><b>
Deal Size:</b> Proven track record of managing enterprise accounts valued at $150k+ Annual Contract Value (ACV).</li><li><b>
Target Achievement:</b> Demonstrated history of hitting or exceeding revenue and performance targets within the past 12 months.</li><li><b>
Industry Background:</b> Relevant background in InsurTech, FinTech (B2B/B2B2C), RegTech, PropTech, ConstructionTech, LegalTech, Logistics, Manufacturing, or Government Tech sectors. Knowledge of insurance industry mechanics or third-party administration is a strong plus.</li><li><b>
Career Stability:</b> Stable employment trajectory, with no more than 3 job moves within the past 5 years.</li><li><b>
Location &amp; Work Authorization:</b> Must be based in (or willing to relocate to) London or New York City, with full legal authorization to work in the UK or US without requiring current or future sponsorship.</li><li><b>
Workplace Preference:</b> Ability and willingness to work fully on-site in a high-intensity, high-output office environment.</li></ul><br>
<b>
Benefits</b><br>
<ul><li>
Competitive base compensation exceeding industry standard benchmarks.</li><li>
Quarterly performance bonus structure (up to 15% of quarterly salary).</li><li>
Early-stage equity participation package (stock options).</li><li>
Comprehensive medical insurance coverage.</li><li>
Retirement benefits, including a 401(k) with a 5% employer match (US) or employer pension contributions (UK).</li><li>
Fast-tracked career progression opportunities within a rapidly scaling organization.</li></ul><p><br>
</p><p></p><p><b>Due to the high volume of applications we anticipate, we regret that we are unable to provide individual feedback to all candidates. If you do not hear back from us within 4 weeks of your application, please assume that you have not been successful on this occasion. We genuinely appreciate your interest and wish you the best in your job search.</b></p><p><b>
Commitment to Equality and Accessibility:</b></p><p>
At MLabs, we are committed to offer equal opportunities to all candidates. We ensure no discrimination, accessible job adverts, and providing information in accessible formats. Our goal is to foster a diverse, inclusive workplace with equal opportunities for all. If you need any reasonable adjustments during any part of the hiring process or you would like to see the job-advert in an accessible format please let us know at the earliest opportunity by emailing human-resources@mlabs.city.</p><p></p><p>
MLabs Ltd collects and processes the personal information you provide such as your contact details, work history, resume, and other relevant data for recruitment purposes only. This information is managed securely in accordance with MLabs Ltd&rsquo;s Privacy Policy and Information Security Policy, and in compliance with applicable data protection laws. Your data may be shared only with clients and trusted partners where necessary for recruitment purposes. You may request the deletion of your data or withdraw your consent at any time by contacting legal@mlabs.city.</p></div><p></p>

Founding Account Manager

FlowX.ai

<div><p>FlowX.AI is an agentic AI platform for large-scale, mission-critical applications. We started in regulated industries - banking and insurance - and have successfully landed major deals in government and defense. We're now expanding into new verticals including logistics, manufacturing, healthcare, and construction.</p><p>
Our platform enables large organizations to deploy, run, and monitor mission-critical AI agents at scale. We provide the governance layers and robustness that AI agents need to operate reliably across the most important business processes.</p><p><b>
Mission</b></p><p>
As a Customer Success Manager, your role is to oversee and drive the success of our US clients. The relationship starts the moment the agreement is signed - sometimes earlier - and you'll own it end-to-end from there. You enable, support, and provide oversight for the customer making sure they're able to deliver against the strategic priorities set by executives. Working alongside the client, you drive the adoption of the platform across their teams, manage the implementation project through to go-live, and help showcase the measurable value the solution brings - turning early wins into long-term, organization-wide success and expanded revenue.</p><p><b>
What you would do on a daily basis:</b></p><ul><li>
Reviewing progress of the customer team against the implementation plan / roadmap, from signature through go-live and beyond.</li><li>
Identifying friction points and blockers, and helping the customer team work through them.</li><li>
Working with the product team on identified platform issues to drive resolution.</li><li>
Understanding the pain points of the client and showing the value of the platform being offered.</li><li>
Managing the account like a trusted advisor - understanding their workflows well enough to be seen as an extension of their team.</li><li>
Partnering closely with the sales team to identify renewal and upsell opportunities and grow ARR and DMR.</li><li>
Putting the client's needs first.</li></ul><p></p><p><b>
Who you are:</b></p><ul><li>
3+ years of experience as a Customer Success Manager, Account Manager, or another client-facing role.</li><li>
Experience managing implementation projects, with solid project management skills.</li><li>
Commercial understanding of customer success - comfortable owning renewal and upsell conversations, not just adoption.</li><li>
Strong analytical skills and mindset.</li><li>
Excellent English verbal and written communication/presentation skills.</li><li>
Flexible with working hours - this isn't a 9-to-5 role, and you may need to start earlier to overlap with international teams and US client schedules.</li></ul><p></p><p><b>
What's in it for you:</b></p><ul><li>
Joining a product company in such early stages means you are invited to leave a print on the evolution of both the business and the product.</li><li>
Work directly with the tech and business leadership of European and American companies to transform digital experiences.</li><li>
Direct involvement in further building the team &amp; the culture.</li><li>
Early-stage equity package to be considered.</li></ul><p></p><p><b>
Location: New York City</b></p><b><br>
Benefits</b><br>
<ul><li>
Health Care Plan (Medical, Dental &amp; Vision)</li><li>
Retirement Plan (401k, IRA)</li><li>
Paid Time Off (Vacation, Sick &amp; Public Holidays)</li><li>
Training &amp; Development</li></ul></div>

Customer Success Manager

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