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eoi sap basis consultant

DXC Technology

<div>
 
 Job Description
 
 
 
 
 Key Process &amp; Technical Knowledge
 
 
 
 
 The Consultant Should Have Strong Knowledge In
 
 
 
 <ul>
 <li>
 SAP System Administration
 </li>
 <li>
 SAP S/4HANA and NetWeaver administration.
 </li>
 <li>
 SAP Solution Manager (ChaRM, Monitoring, ITSM).
 </li>
 <li>
 SAP Fiori and Gateway configuration.
 </li>
 <li>
 SAP HANA Database Administration.
 </li>
 <li>
 System Landscape &amp; Architecture
 </li>
 <li>
 SAP landscape strategy (Development, QA, Production, Sandbox).
 </li>
 <li>
 Transport management, CTS+, and change control.
 </li>
 <li>
 High availability (HA) and disaster recovery (DR) setup.
 </li>
 <li>
 Cloud and hybrid hosting models.
 </li>
 <li>
 Security &amp; Compliance
 </li>
 <li>
 User administration and role management (with GRC alignment).
 </li>
 <li>
 System security, patching, and vulnerability management.
 </li>
 <li>
 Support for audit &amp; compliance controls (SOX, GDPR, ISO, SAMA).
 </li>
 <li>
 Performance &amp; Monitoring
 </li>
 <li>
 Proactive monitoring, health checks, and system tuning.
 </li>
 <li>
 Early Watch reports and Solution Manager monitoring.
 </li>
 <li>
 Root cause analysis for system performance issues.
 </li>
 <li>
 Upgrades &amp; Migrations
 </li>
 <li>
 SAP kernel and Support Package upgrades.
 </li>
 <li>
 S/4HANA upgrades and conversion projects.
 </li>
 <li>
 OS/DB migrations and cloud migration experience.
 
 
 </li>
 </ul>
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Install, configure, and maintain SAP systems and HANA databases.
 </li>
 <li>
 Manage system copies, refreshes, and client strategy.
 </li>
 <li>
 Implement transport management and change control procedures.
 </li>
 <li>
 Ensure system availability, high performance, and scalability.
 </li>
 <li>
 Monitor and troubleshoot batch jobs, RFCs, interfaces, and spool issues.
 </li>
 <li>
 Work closely with functional and technical teams during implementations and upgrades.
 </li>
 <li>
 Support disaster recovery planning and testing.
 </li>
 <li>
 Implement security patches, system hardening, and compliance requirements.
 </li>
 <li>
 Provide ongoing production support and root cause analysis for incidents.
 </li>
 <li>
 Document and follow standard operating procedures (SOPs).
 
 
 </li>
 </ul>
 
 Required Qualifications &amp; Skills
 
 
 
 
 Education &amp; Certifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, or equivalent.
 </li>
 <li>
 SAP Certified Technology Associate &ndash; SAP HANA / SAP Basis Administration.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 5+ years of experience in SAP Basis and HANA administration.
 </li>
 <li>
 Hands-on experience with SAP S/4HANA and SAP HANA DB.
 </li>
 <li>
 Experience in system installations, upgrades, and migrations.
 </li>
 <li>
 Strong experience with transport management and CTS+.
 </li>
 <li>
 Exposure to cloud platforms (Azure, AWS, GCP, SAP RISE) is a plus.
 
 
 </li>
 </ul>
 
 Technical Skills
 
 
 
 <ul>
 <li>
 SAP HANA administration and performance tuning.
 </li>
 <li>
 Linux/Unix OS administration.
 </li>
 <li>
 Database backup and recovery strategies.
 </li>
 <li>
 Strong troubleshooting skills for SAP kernel, ABAP/JAVA stack.
 
 
 </li>
 </ul>
 
 Soft Skills
 
 
 
 <ul>
 <li>
 Strong communication and collaboration with IT infra and SAP teams.
 </li>
 <li>
 Ability to work in mission-critical production support.
 </li>
 <li>
 Problem-solving and structured documentation skills.
 </li>
 <li>
 Ability to work under pressure in tight project timelines
 
 
 </li>
 </ul>
 At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
 
 
 
 Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available
 
 here
 
 
 .
 
 
</div>

EOI SAP Basis Consultant

YASH Technologies Middle East

<div>
 
 Hiring for the position of SAP FICO consultant, Cairo-Egypt
 
 
 Experience-Min 5+ Years in SAP FICO
 
 
 Position-Permanent
 
 
 Location-Cairo, Egypt
 
 
 
</div>

Sr. SAP FICO Consultant

Altivate

<div>
 
 About Altivate:
 
 
 
 Altivate is a digital transformation enabler on a mission to help businesses find smarter and more innovative ways of doing business. With headquarters located in Saudi Arabia along with 3 regional offices in Egypt, India, and Jordan, we combine different knowledge and technologies to offer our clients tailored solutions and services to address their unique needs.
 
 
 Altivate provides end-to-end services and solutions based on industry best practices. Our technology competencies are vast and unique; they include SAP, AWS, Microsoft Azure, Microsoft PowerBI, Google Cloud Platform, Teradata, Tableau, MicroStrategy, etc.
 
 
 We work with our clients on unravelling new business opportunities presented by new technologies. We help our clients become more resilient, sustainable, and profitable, efficiently improving their performance and bottom line.
 
 
 Altivate is proud: SAP Gold Partner, SAP Certified Partner Center of Expertise, AWS Select Partner, Azure Partner and GCP Partner.
 
 
 We're also a proud recent holder of SAP MEA North's Delivery Excellence award for 2022.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Understand the Functional requirements of various procurement &amp; inventory processes.
 </li>
 <li>
 SAP process flow for processes and Master data for MM.
 </li>
 <li>
 Various master data elements and related configuration for MM and SD Module.
 </li>
 <li>
 Understand the issues faced by end users on day-to-day basis and provide solution to their satisfaction.
 </li>
 <li>
 Integration with all modules (SD, FI, PP)
 </li>
 <li>
 Test the developments done to ensure smooth running in the organization.
 </li>
 <li>
 Can independently carry out Business Blueprint with respect to projects and/or user requirements and conceptualizing solutions
 </li>
 <li>
 Carry out unit testing &amp; facilitate end user testing.
 
 
 
 </li>
 </ul>
 Qualifications:
 
 
 <ul>
 <li>
 3 - 5 years of experience in SAP MM ECC and S/4HANA
 </li>
 <li>
 Experience in S/4HANA Implementation
 </li>
 <li>
 Arabic Speaking is a must
 </li>
 <li>
 At least 2 or more end to end implementation projects and 3 or more support projects.
 </li>
 <li>
 Hands-on SAP Experience in MM including Purchasing, Inventory Management etc.
 </li>
 <li>
 Expertise in Physical Inventory.
 </li>
 <li>
 SAP Certification (preferred but not mandatory)
 </li>
 <li>
 Sound knowledge in integration with SD/FI/PP and other SAP modules.
 </li>
 <li>
 Excellent verbal and written communication skills as well as interpersonal skills.
 </li>
 <li>
 Ability to maintain composure under pressure in ambiguous and complex situations, independent thinker.
 </li>
 <li>
 Positive attitude and the ability to work in changing situations and adept in problem solving and multi-tasking.
 </li>
 </ul>
</div>

SAP MM Consultant

PepsiCo

<div>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Conduct daily &amp; weekly reconciliation on consumables/consignments and ensure that they are logged on SAP.
 </li>
 <li>
 Validate stock in CoMan on a daily basis and ensure that it is reported to the SP&amp;L team to coordinate with raw material suppliers for smooth operations.
 </li>
 <li>
 Validate BOMs of Gold item by item &amp; ensure that codes are properly matched with SKU codes.
 </li>
 <li>
 Coordinate deployment of FG from CoMan warehouse to DCs on a daily basis.
 </li>
 <li>
 Ensure raw material receiving data is submitted on SAP and share receiving documents with the WH team.
 </li>
 <li>
 Process invoices and credit notes on Aqulla.
 </li>
 <li>
 Conduct periodical witness sessions/Proficiency testing of CoMan laboratory testing in a timely manner to ensure accurate laboratory testing of the CoMan Lab team as per PepsiCo standards to mitigate any risk of poor lab testing. (E)
 </li>
 <li>
 Carry out periodical checks on finished products as per the standard sampling protocol &amp; testing to ensure that finished products are compliant with product specifications (e.g., product quality, packaging quality). (D)
 </li>
 <li>
 Manage customer complaints &amp; ensure that they are investigated by the CoMan team. Review corrective actions with tracking &amp; monitoring of CoMan customer complaints. (D)
 </li>
 <li>
 Develop &amp; report CoMan Quality KPIs to the business to ensure that CoMan is compliant with PepsiCo standards. (E)
 </li>
 <li>
 Coordinate &amp; schedule external audits (AIB/GFSI) on CoMan facilities, review audit reports &amp; ensure that there is a solid action plan based on audit nonconformities. (E)
 </li>
 <li>
 Ensure that key food safety contingency protocols are compliant (e.g., ensure that mock recalls are conducted periodically&mdash;forward or backward&mdash;for effective product traceability if needed). (D)
 </li>
 <li>
 Train &amp; coach the CoMan team on PepsiCo food safety standards as well as product quality procedures. (E)
 </li>
 <li>
 Ensure the receiving of raw &amp; pack materials at the CoMan facility. Validate quantities delivered vs. delivery receipts/documents against the delivery schedule shared by the SP&amp;L team to ensure that CFI pays for what has been received as per the receiving key control.
 </li>
 <li>
 Ensure submission of material received on SAP &amp; ensure SAP records are updated for every delivery to enable manufacturing backflush.
 </li>
 <li>
 Validate raw material rejections at the time of receiving to avoid any manipulation by CoMan for selective receiving. Conduct double testing on potatoes to confirm the rejection reason.
 </li>
 <li>
 Coordinate the return of defective raw materials through validating quantities, defects &amp; quarantine.
 </li>
 <li>
 Ensure phasing of pricing (Gold) per material change on the ground through isolation, reporting &amp; proper consumption &amp; FG segregation.
 </li>
 <li>
 Conduct physical counts on raw materials &amp; share stock reports with SP&amp;L for proper production &amp; material planning to ensure smooth operations.
 </li>
 <li>
 Coordinate operational consumables &amp; ensure delivery of consumables from the spare parts store to CoMan in a timely manner to ensure smooth &amp; uninterrupted operations.
 </li>
 <li>
 Reconcile operational consumables &amp; consignments to validate consumption vs. standard rates to charge CoMan for extra consumption.
 </li>
 <li>
 Review product GRs on SAP to ensure that all products manufactured in the CoMan facility have been recorded on SAP for invoice issuing.
 </li>
 <li>
 Run MUV calculations based on the physical count of raw material &amp; FG; then validate actual consumption vs. BOMs on SAP to ensure that material consumption is not deviated from the standard.
 </li>
 <li>
 Calculate MUV deviations through material standard/period cost; then review with the Control team to charge CoMan on deviated consumption through CN.
 </li>
 <li>
 Process invoices, credit &amp; debit notes on Aqulla/NGDI &amp; match delivery records vs. GRs on SAP to ensure proper payment to CoMan for the exact amount of FG at the correct price.
 </li>
 <li>
 Verify quantities of material waste &amp; ensure that they are real waste to avoid any manipulation by CoMan &amp; waste collection suppliers. Ensure that waste is recorded on SAP on a daily basis as per GCS standards.
 </li>
 <li>
 Ensure that commercial weight is being fulfilled by CoMan packaging machines to ensure that there are no discrepancies.
 </li>
 <li>
 Coordinate FG deployment as per production &amp; deployment plans &amp; ensure that GRs match product receiving on SAP.
 </li>
 <li>
 Enter CoMan operational, quality &amp; performance/sustainability KPIs on the CoMan automation dashboard system for the Egypt BU.
 </li>
 <li>
 Enter AU, TE &amp; NE on the daily scorecard in line with the outstanding balance of CoMan from SAP records.
 </li>
 <li>
 Review &amp; validate the calculation of carton conversion into tons to verify the cost per carton vs. tons in the contract to ensure that CFI pays the proper rate as per the contract before PO release/amendments.
 </li>
 <li>
 Collect waste selling documents &amp; calculate waste refunds for CoMan by ingredient to ensure issuing of electronic invoices and/or debit notes according to toll manufacturing agreements.
 </li>
 <li>
 Review all BOMs of Gold phasing by ingredient &amp; consumption vs. standard to ensure no gain/loss of phased packaging material.
 </li>
 <li>
 Calculate stoppage claims per material &amp; conclude cost.
 </li>
 <li>
 Ensure that there are no near-to-expiry items in CoMan stock &amp; ensure that the raw material planning team takes action to move them from CoMan premises.
 </li>
 <li>
 Ensure that CoMan quality &amp; food safety is implemented in CoMan operations &amp; processes.
 </li>
 <li>
 Report daily downtime, material efficiency &amp; submit daily scorecards to be circulated with stakeholders.
 </li>
 <li>
 Ensure that the deployment plan is executed to avoid stoppages in CoMan due to high stock.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Food Safety Expereience
 </li>
 <li>
 Certified as a Safety Auditor
 </li>
 <li>
 Total Quality Approach
 </li>
 <li>
 Experience in Quality Control Management of similar position.
 </li>
 <li>
 Technical Knowledge of Quality Management System &amp; concepts.
 </li>
 <li>
 Knowledge of Statistical Process Control techniques.
 </li>
 <li>
 Strong interpersonal &amp; analytical skills
 </li>
 <li>
 Fluent English language
 </li>
 <li>
 Computer literate.
 </li>
 <li>
 in Chemistry or Food science / Technology
 </li>
 <li>
 Spent the last 3 years in a similar capacity
 </li>
 <li>
 Communication Skills
 </li>
 <li>
 Planning &amp; Organizing
 </li>
 <li>
 Problem Solving
 </li>
 <li>
 Excellent command of English language (Scientific English is a plus)
 </li>
 <li>
 Accuracy &amp; Attention to Details
 </li>
 <li>
 Internal / External Customer Focus
 </li>
 <li>
 Accountable, Assertive &amp; Adaptable
 </li>
 <li>
 Forward thinking, Motivating &amp; Growing people
 </li>
 <li>
 Collaborative &amp; living our values
 </li>
 </ul>
</div>

CoMan Operations Associate

<div>
 
 Job Description
 
 
 
 
 Key Process &amp; Technical Knowledge
 
 
 
 
 The Consultant Should Have Expertise In
 
 
 
 <ul>
 <li>
 SAP SuccessFactors Recruiting Management (RCM) &ndash; job requisitions, job postings, applicant tracking, candidate pipelines, interview scheduling
 </li>
 <li>
 Recruiting Marketing (RMK) &ndash; career site configuration, candidate engagement, SEO, and campaign management
 </li>
 <li>
 Onboarding 2.0 &ndash; compliance forms, document management, new hire orientation, buddy programs, and task assignments
 </li>
 <li>
 Integration with Employee Central (EC) &ndash; ensuring new hires are seamlessly transferred into core HR
 </li>
 <li>
 Talent Acquisition Analytics &ndash; using SAP Workforce Analytics and reporting tools for recruiting KPIs
 </li>
 <li>
 Candidate Relationship Management (CRM) &ndash; building and maintaining candidate pipelines
 </li>
 <li>
 Compliance &amp; Localization &ndash; ensuring recruitment and onboarding align with local labor laws and regulations
 </li>
 <li>
 Workflow &amp; Notifications &ndash; automated approvals, alerts, and candidate communication
 </li>
 <li>
 Integration Knowledge &ndash; with payroll, background verification, third-party assessment, and HR service systems
 
 
 </li>
 </ul>
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Configure and support Recruiting (RCM, RMK) and Onboarding 2.0 modules in SuccessFactors
 </li>
 <li>
 Partner with HR stakeholders to define recruitment and onboarding processes
 </li>
 <li>
 Ensure smooth data flow from Recruiting &rarr; Onboarding &rarr; Employee Central
 </li>
 <li>
 Support the setup of career sites, job boards, and candidate application portals
 </li>
 <li>
 Optimize onboarding experience through forms, tasks, and digital workflows
 </li>
 <li>
 Provide expertise in localization requirements for recruiting and compliance forms
 </li>
 <li>
 Conduct workshops and training sessions for HR teams on Recruiting and Onboarding functionality
 </li>
 <li>
 Support testing cycles (unit, integration, UAT) for recruiting and onboarding scenarios
 </li>
 <li>
 Troubleshoot issues and ensure timely resolution of recruiting/onboarding incidents
 </li>
 <li>
 Collaborate with CPI/Integration consultants for third-party integrations (background checks, job portals, etc.)
 </li>
 <li>
 Maintain documentation, configuration workbooks, and training materials
 </li>
 <li>
 Stay updated on SAP Talent Management roadmap and quarterly releases
 
 
 </li>
 </ul>
 
 Required Qualifications &amp; Skills
 
 
 
 
 Education &amp; Certifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Information Systems, or related field
 </li>
 <li>
 SAP SuccessFactors Recruiting &amp; Onboarding Certification (preferred)
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 5&ndash;7 years of experience in SAP HCM / SuccessFactors
 </li>
 <li>
 At least 2&ndash;3 full-cycle implementations of Recruiting and Onboarding
 </li>
 <li>
 Hands-on experience in integration with EC and third-party systems
 
 
 </li>
 </ul>
 
 Technical Skills
 
 
 
 <ul>
 <li>
 Deep knowledge of SuccessFactors Recruiting, RMK, and Onboarding 2.0
 </li>
 <li>
 Strong understanding of HR processes and compliance requirements
 </li>
 <li>
 Familiarity with Recruitment Marketing, Analytics, and API integrations
 
 
 </li>
 </ul>
 
 Soft Skills
 
 
 
 <ul>
 <li>
 Strong communication and stakeholder management skills
 </li>
 <li>
 Ability to translate business requirements into system design
 </li>
 <li>
 Analytical and detail-oriented with a problem-solving mindset
 </li>
 <li>
 Collaborative team player with experience in global HR projects
 
 
 </li>
 </ul>
 At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
 
 
 
 Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available
 
 here
 
 
 .
 
 
</div>

EOI SAP Talent Management Consultant

Accenture

<div>
 ACCENTURE TECHNOLOGY:
 
 
 Through unmatched industry experience, leading technologies from our ecosystem partners and startups, and the largest delivery network in the world, we provide a powerful range of capabilities that can be tailored to our client&rsquo;s most complex business needs. With over 100 innovation hubs deployed around the world, we help clients continuously innovate at speed and at scale so they can outpace their peers. You will bring innovation, intelligence, and industry experience together with the newest technologies to help clients innovate at scale and transform their businesses. Visit us at www.accenture.com
 
 
 THE WORK:
 
 
 As a
 
 PMR Consultant
 
 at Accenture, you will be responsible for designing, configuring, and delivering
 
 Promotion Management for Retail (PMR)
 
 solutions within
 
 SAP
 
 , enabling retailers to effectively plan, execute, and analyze promotions. You will collaborate with merchandising, marketing, and supply chain teams to ensure promotions align with business objectives and are seamlessly integrated across SAP systems. This role requires expertise in SAP PMR, strong analytical skills, and the ability to work with cross-functional teams to deliver impactful solutions.
 
 
 
 Key Responsibilities:
 
 
 
 
 <li>
 Solution Design and Configuration:
 
 </li>
 <li>
 Design and configure promotion types, pricing rules, and conditions within SAP PMR to meet business requirements.
 
 </li>
 <li>
 Support the integration of PMR with SAP CAR, POS, SD, and MM to ensure end-to-end promotion execution.
 
 </li>
 <li>
 Collaborate with business stakeholders to capture promotion requirements and translate them into system solutions.
 
 </li>
 <li>
 Testing and Deployment:
 
 </li>
 <li>
 Assist in testing, cutover, and deployment of promotional scenarios to ensure smooth implementation.
 
 </li>
 <li>
 Validate data and processes to ensure accurate promotion execution and alignment with business objectives.
 
 </li>
 <li>
 Data Validation and Reporting:
 
 </li>
 <li>
 Support data validation, reconciliation, and reporting of promotion effectiveness to ensure accurate insights.
 
 </li>
 <li>
 Enable reporting and KPIs to track promotion performance, ROI, and sell-through rates.
 
 </li>
 <li>
 Documentation and Training:
 
 </li>
 <li>
 Prepare process documentation, configuration guides, and training materials for business users to ensure smooth adoption of PMR solutions.
 
 </li>
 <li>
 Conduct training sessions and workshops to empower business users with the knowledge to manage promotions effectively.
 
 </li>
 <li>
 Troubleshooting and Support:
 
 </li>
 <li>
 Troubleshoot and resolve promotion-related issues in collaboration with technical and functional teams.
 
 </li>
 <li>
 Provide ongoing support to ensure the stability and effectiveness of PMR solutions.
 
 
 
 </li>
 HERE'S WHAT YOU WILL NEED:
 
 
 
 Technical Expertise:
 
 
 
 
 <li>
 4-6 years of experience in SAP implementation projects, with a focus on Promotion Management for Retail (PMR).
 
 </li>
 <li>
 Proficiency in configuring promotion types, pricing rules, and conditions within SAP PMR.
 
 </li>
 <li>
 Strong understanding of integration between SAP PMR and other modules such as CAR, POS, SD, and MM.
 
 </li>
 <li>
 Experience in data validation, reconciliation, and reporting of promotion performance and effectiveness.
 
 
 
 </li>
 
 Problem-Solving and Collaboration:
 
 
 
 
 <li>
 Strong analytical and problem-solving skills to address complex promotion-related challenges.
 
 </li>
 <li>
 Excellent communication and interpersonal skills to collaborate with cross-functional teams and stakeholders.
 
 
 
 </li>
 
 Preferred Qualifications:
 
 
 
 
 <li>
 SAP certifications in PMR, CAR, or related modules are highly desirable.
 
 </li>
 <li>
 Experience in retail environments and understanding of merchandising, marketing, and supply chain processes.
 
 </li>
 <li>
 Familiarity with promotion performance tracking and ROI analysis.
 
 
 
 </li>
 
 Education:
 
 
 
 
 <li>
 Bachelor&rsquo;s degree in Business Administration, Information Technology, Marketing, or a related field.
 
 
 
 </li>
 WHY JOIN US?
 
 
 We offer a transparent, fast paced approach career progression, with a focus on your strengths and continuous coaching from senior colleagues. You will benefit from working alongside Accenture experts who are solving some of the biggest industry challenges with innovative thinking and pioneering tools. Flexible work arrangements and a range of benefits including competitive rewards. You will have access to state-of-the-art technology that will give you the opportunity to deepen your existing skills even as you help create the latest business trends. You will also have opportunities to make a difference to the communities in which we work and live
 
 
 NEXT STEPS:
 
 
 If this sounds like the ideal role, career and company for you, click below to apply. To learn more about life @AccentureMiddleEast, follow us on social media and keep up with our latest news.
 
 
 Accenture Middle East: LinkedIn, Instagram, Facebook, Twitter, YouTube
 
 
</div>

SAP PMR Functional Consultant

The Coca-Cola Company

<div>
 
 Ob Summary
 
 
 
 The purpose of this role is to handle the management and processing of transactional activity for the CRM team, including, but not restricted to, Order Entry, Documentation creation, Complaint handling, Delivery creation, Forecast entry and Invoicing. The key goal of the role is to satisfy the customers&rsquo; requirements in a consistent, efficient and reliable manner. The role requires a good level of understanding of overall Customer Services (CS) and CPS processes, with a minimum of 3 years&rsquo; experience in a similar role.
 
 
 This role requires interaction with all internal stakeholders that impact customer supply, it is a key aspect of the overall CS function creating global standards, implementing good governance of existing processes, driving process improvements and maintaining effective management of the operational CS activities. The role also involves the development and execution of an effective customer satisfaction programme that will include customer surveys, VOC activities, etc. on a regular basis.
 
 
 A key part of the role is to work with the CS team to drive improvements in current activities to create efficiencies and drive productivity.
 
 
 This role also includes the direct customer account management for customers that are not managed through the Customer Account Specialist (CAS) role and will in some plants be involved in the back-up of the Product Commercialisation role.
 
 
 
 Key Duties/Responsibilities
 
 
 
 Order and Forecast Management: (35%)
 
 
 <ul>
 <li>
 The receipt and management of all customer orders (Concentrate, DPS and Finished Goods), the entry of these into SAP, the follow through on availability issues with internal departments and handover of these to the CAS. Delivery creation will also be required in some aspects of this role. (30%)
 </li>
 <li>
 The entry of customer supplied forecasts into the APO system for subsequent loading into SAP, the verification that the data is as supplied by the customer when entered into the system. (5%)
 </li>
 <li>
 Evaluate ATP &amp; OTIF issues and work with the Supply Management team, Customer Account Specialists and Demand Planners to ensure all issues are resolved and long term corrective actions put in place to reduce repeats.
 
 
 </li>
 </ul>
 Documentation Management: (25%)
 
 
 <ul>
 <li>
 The creation of all customer related documentation to support the shipment, export and import of all customer orders. This involves both manual and system generated documents, and interaction with both internal departments and external bodies to support some customer requirements. (20%)
 </li>
 <li>
 The invoicing of all orders, at time of shipment to support accurate and timely financial and volume reporting. (5%)
 
 
 </li>
 </ul>
 Process improvement and standardisation: (15%)
 
 
 <ul>
 <li>
 Lead process standardization and improvements under CS Operations role. Work with SAP team for any SAP improvements or changes impacting customer data, orders or forecast.
 </li>
 <li>
 Coordinate, lead and support projects that will positively impact CS transactional processes to drive productivity improvement with visible financial and FTE benefits.
 </li>
 <li>
 Develop process improvements based on OE methods and drive continuous improvement.
 </li>
 <li>
 Support the implementation of new supply chains and business models, working to integrate these into normal CPS business.
 
 
 </li>
 </ul>
 Complaint management and customer satisfaction: (15%)
 
 
 <ul>
 <li>
 Log all customer related complaints, queries and OTIF issues into SAP. Track and trend customer concerns / complaints, to facilitate development of corrective actions. Follow-up with internal stakeholders to ensure timely closure out of issues.
 </li>
 <li>
 Coordinate and track customer feedback through surveys, VOC activities, etc. on a regular basis. Compile reports and analyse once data is available. Track and coordinate actions from internal stakeholders.
 </li>
 <li>
 A key requirement in regard to all the responsibilities of this role is the development of a very effective working relationship with the CS Specialists in supporting customer requirements and requests in a timely and effective manner.
 
 
 </li>
 </ul>
 Other activities: (10%)
 
 
 <ul>
 <li>
 Lead and coordinate the CS processes to support Business Continuity Planning and Supply Point Shift execution,
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 MRB coordination within the CS team and development of reports for monthly provision management.
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 This role will also involve direct customer account management for customers not managed by CAS and small transactional customers. Plus the backing up of the Product Commercialisation team in some locations.
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 The role also requires the person to train new team members on the above tasks, as well as developing the relevant training material for CS Shared Services.
 
 
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 </ul>
 
 Related Job Requirements/ Qualifications
 
 
 
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 Good knowledge and understanding of the SAP Sales &amp; Distribution Module
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 Good understanding of Business Warehouse workbooks used by CS.
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 Product &amp; process knowledge of manufacturing plants
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 Supply chain and logistics knowledge
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 Networking and influencing skills&ndash; with the ability to communicate and collaborate with diverse groups of people
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 Customer knowledge &ndash; be able to understand multiple customer requirements for order and documentation management
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 Computer Skills &ndash;Advanced Microsoft Excel, Word and Power Point
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 Problem Solving &amp; analytical Skills.
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 Language requirements - Business proficiency in English is a requirement.
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 Reliability &ndash; the ability to provide what is promised, dependably and accurately.
 
 
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 </ul>
 
 Educational Requirements
 
 
 
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 University/Bachelor degree or diploma in a Supply Chain or Business discipline. Other qualifications may be considered if supported by appropriate work experience.
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 1-3 years&rsquo; experience in a Customer service, supply-chain or other relevant function.
 
 
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 </ul>
 
 Skills
 
 
 
 Refrigeration Systems; Detail-Oriented; Technical Support; Computer Literacy; Troubleshooting; HVAC Systems; Equipment Installations; Customer Service; Oral Communications
</div>

Customer Account Specialist

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