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etic, service designer - senior associate Jobs in Cairo 12 Months Contract Jobs In Cairo 12 Months Contract Jobs In Cairo 12 Months Contract Jobs In Cairo Egypt

etic, service designer - senior associate

etic, servicenow developer - manager Jobs in Cairo 12 Months Contract Jobs In Cairo 12 Months Contract Jobs In Cairo 12 Months Contract Jobs In Cairo Egypt

etic, servicenow developer - manager

field service senior engineer Jobs in Cairo 12 Months Contract Jobs In Cairo 12 Months Contract Jobs In Cairo 12 Months Contract Jobs In Cairo Egypt

field service senior engineer

etic servicenow developer manager

PwC Middle East

<div>
 
 Line of Service
 
 
 
 Advisory
 
 
 
 Industry/Sector
 
 
 
 Not Applicable
 
 
 
 Specialism
 
 
 
 Advisory - Other
 
 
 
 Management Level
 
 
 
 Manager
 
 
 
 
 Job Description &amp; Summary
 
 
 
 
 The ServiceNow Manager is accountable for leading ServiceNow platform strategy, driving delivery excellence, and ensuring alignment with business goals while promoting best practices across all ServiceNow projects.
 
 
 
 
 Responsibilities
 
 
 
 
 <ul>
 <li>
 Lead end-to-end ServiceNow implementation and enhancement projects from requirements gathering to deployment.
 </li>
 <li>
 Manage and mentor a team of ServiceNow developers and administrators, ensuring skills development and career growth.
 </li>
 <li>
 Oversee the design, development, and maintenance of custom applications and modules on the ServiceNow platform.
 </li>
 <li>
 Configure and implement workflows, forms, business rules, and client/server scripts using JavaScript.
 </li>
 <li>
 Provide architectural guidance and ensure solutions are scalable, secure, and aligned with governance standards.
 </li>
 <li>
 Collaborate with business stakeholders and cross-functional teams to translate requirements into technical solutions.
 </li>
 <li>
 Drive integration of ServiceNow with external systems using REST/SOAP APIs.
 </li>
 <li>
 Establish and enforce coding standards, code reviews, and quality assurance processes.
 </li>
 <li>
 Plan and manage ServiceNow upgrade and enhancement cycles.
 </li>
 <li>
 Act as the primary point of contact for escalations, risks, and delivery challenges.
 
 
 </li>
 </ul>
 
 
 Qualifications
 
 
 
 
 <ul>
 <li>
 7-10 years of working experience in ServiceNow development and implementation.
 </li>
 <li>
 3+ years in a leadership or manager ial role overseeing ServiceNow projects and teams.
 </li>
 <li>
 ServiceNow Certified System Administrator (CSA) &ndash; required.
 </li>
 <li>
 ServiceNow Certified Application Developer (CAD) &ndash; required.
 </li>
 <li>
 ServiceNow ITSM Certification &ndash; preferred.
 </li>
 <li>
 Experience managing multiple ServiceNow projects simultaneously.
 
 
 </li>
 </ul>
 
 
 Required Skills
 
 
 
 
 <ul>
 <li>
 Strong leadership, stakeholder management, and project delivery skills.
 </li>
 <li>
 Proficient in JavaScript for client-side and server-side scripting within the ServiceNow platform.
 </li>
 <li>
 Skilled in building custom applications and workflows across modules.
 </li>
 <li>
 Deep understanding of REST and SOAP integrations.
 </li>
 <li>
 Experienced in Agile/Scrum methodologies and leading delivery in an iterative environment.
 </li>
 <li>
 Proficient in HTML, CSS, XML, SOAP, REST.
 </li>
 <li>
 Skilled in using the ServiceNow App Developer tooling.
 
 
 </li>
 </ul>
 
 
 Preferred Skills
 
 
 
 
 <ul>
 <li>
 In-depth knowledge of ServiceNow ITSM, ITOM, and ITAM modules.
 </li>
 <li>
 Experience with Service Catalog, CMDB, and automation workflows.
 </li>
 <li>
 Familiarity with low-code/no-code development on ServiceNow App Engine.
 </li>
 <li>
 Exposure to ServiceNow Flow Designer.
 </li>
 <li>
 Understanding of Performance Analytics and IntegrationHub.
 
 
 </li>
 </ul>
 
 Education
 
 
 (if blank, degree and/or field of study not specified)
 
 
 
 Degrees/Field of Study required:Degrees/Field of Study preferred:
 
 
 
 Certifications
 
 
 (if blank, certifications not specified)
 
 
 
 
 
 Required Skills
 
 
 
 
 
 Optional Skills
 
 
 
 Accepting Feedback, Accepting Feedback, Active Listening, Amazon Web Services (AWS), Analytical Thinking, Cloud Administration, Cloud-Based Service Management, Cloud Compliance, Cloud Engineering, Cloud Infrastructure, Cloud Infrastructure Architecture Design, Cloud Infrastructure Optimization, Cloud Migration, Cloud Operations (CloudOps), Cloud Performance Optimization, Cloud Service Delivery, Cloud Strategy, Coaching and Feedback, Communication, Creativity, CrowdStrike, Dynatrace APM, Embracing Change, Emotional Regulation, Empathy {+ 22 more}
 
 
 
 Desired Languages
 
 
 (If blank, desired languages not specified)
 
 
 
 
 
 Travel Requirements
 
 
 
 
 Not Specified
 
 
 
 Available for Work Visa Sponsorship?
 
 
 
 No
 
 
 
 Government Clearance Required?
 
 
 
 No
 
 
 
 Job Posting End Date
 
</div>

ETIC, ServiceNow Developer - Manager

<div>
 
 Line of Service
 
 
 
 Advisory
 
 
 
 Industry/Sector
 
 
 
 Technology
 
 
 
 Specialism
 
 
 
 Advisory - Other
 
 
 
 Management Level
 
 
 
 Manager
 
 
 
 Job Description &amp; Summary
 
 
 
 The PwC ETIC is looking for an experienced Applied AI Solution Architect to join our team. The successful candidate will be an integral part of our team and will be responsible for providing technical consulting services to our clients. As a consultant, you will be able to envision, build, deploy and operationalize an end-to-end machine learning (ML) and AI pipeline.
 
 
 The successful candidate must have a solid technical background in the workflow and pipeline architectures of ML and deep learning. Other responsibilities will include providing guidance to clients on business requirements and developing solutions based on best practices and industry trends.
 
 
 The ideal candidate must have superior communication and problem-solving skills, as well as deep expertise in advanced analytics tools (such as SAS, R and Python) along with applied mathematics, ML and Deep Learning frameworks (such as TensorFlow) and ML techniques (such as random forest and neural networks). They must also have a passion for delivering solutions that exceed the needs of our clients.
 
 
 We are looking for someone who is a team player, proactive, and able to effectively manage multiple tasks. The successful candidate should also have excellent presentation skills and be able to quickly adapt to changing customer requirements.
 
 
 If you believe you have the skills and experience to become a successful part of our team, we would be delighted to hear from you.
 
 
 Creating technical architectures and choosing ideal tools &amp; technologies - Developing and implementing AI models and algorithms - Planning for the integration of newly created solutions into the existing ecosystem - Translating the suggestions of stakeholders and BAs into technical language by elaborating the vision of the project - Work closely with security and risk leaders to foresee and overturn risks - Collaborate with data scientists and AI professionals to augment digital transformation efforts - Keep up to date with new technologies and solutions that can add value
 
 
 
 Requirements
 
 : - Degree in Computer Science or related field - Minimum 8+ years of experience in Applied AI Solution Architecture - Proficiency in machine learning frameworks such as TensorFlow, Keras, and PyTorch - Experience with programming languages such as Python, Java, and C++ - Familiarity with cloud computing platforms such as AWS, Azure, and Google Cloud - Experience with big data technologies such as Hadoop and Spark - Knowledge of data warehousing and ETL tools - Excellent problem solving and communication skills - Ability to work independently as well as in a team - Ability to handle customer queries and provide timely solutions
 
 
 
 Preferable
 
 : To have a minimum of a master&rsquo;s degree in computer science, data science or an AI-related discipline. You will need a proven track record of implementing machine-learning solutions, development in multiple languages and statistical analysis. You will also need to be familiar with a whole host of other approaches used in practical applications of machine learning.
 
 
 
 What we offer:
 
 Flexible working arrangements (Flex-work, Home Office) Refer-a-Friend &ndash; get a bonus in the employee referral program Wide range of leading-edge trainings (including language courses) Family Medical Insurance Yearly Bonus At PwC, The skills we look for in future employees. All our people need to demonstrate the skills and behaviors that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviors make up our global leadership framework, &lsquo;The PwC Professional&rsquo;. The PwC Professional focuses on five core attributes; whole leadership, business acumen, technical and digital, global and inclusive, and relationships. We use this framework to recruit, develop and assess our people, at all grades and all areas of our business, because we expect all of our people to be leaders.
 
 
 
 Whole leadership
 
 : The ability to lead yourself and others to make a difference and create a positive impact in a responsible, authentic, resilient, inclusive and passionate manner.
 
 
 
 Global acumen:
 
 The ability to operate and collaborate effectively with a mindset that transcends boundaries and embraces diverse perspectives.
 
 
 
 Technical and Digital :
 
 Focus on fast growing technologies and how to make use of them towards digital transformation.
 
 
 
 Business acumen:
 
 The ability to bring business knowledge, innovation and insight to create distinctive value for clients and PwC.
 
 Relationships:
 
 The ability to build relationships of high value which are genuine and meaningful.
 
 
 
 Education
 
 
 (if blank, degree and/or field of study not specified)
 
 
 
 Degrees/Field of Study required:Degrees/Field of Study preferred:
 
 
 
 Certifications
 
 
 (if blank, certifications not specified)
 
 
 
 
 Required Skills
 
 
 
 
 Optional Skills
 
 
 
 
 Desired Languages
 
 
 (If blank, desired languages not specified)
 
 
 
 
 Travel Requirements
 
 
 
 0%
 
 
 
 Available for Work Visa Sponsorship?
 
 
 
 No
 
 
 
 Government Clearance Required?
 
 
 
 No
 
 
 
 Job Posting End Date
 
</div>

ETIC, AI Solution Architect- Manager

Atlas Copco

<div>
 Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
 
 
 
 Join us on our journey for a better tomorrow.
 
 
 
 
 Mission
 
 
 
 To deliver exceptional technical support, strategic vendor management, and collaborative business partnership, ensuring the reliability, security, and efficiency of our IT infrastructure. Through proactive problem-solving, effective communication, and continuous improvement,
 
 
 Responding and resolving the support requests and service tickets that cannot be managed remotely or require in-depth technical knowledge
 
 
 You will report to the MENA IT Team Leader.
 
 
 
 To succeed, you will need
 
 
 
 <ul>
 <li>
 Responsibilities
 </li>
 <ul>
 <li>
 To provide the onsite support for end users to identify, diagnose and rectify any issues in computer hardware, software, services, and applications
 </li>
 <li>
 Fulfillment of the change/service requests, tasks assigned to you, ensuring they are handled correctly and promptly
 </li>
 <li>
 Act on incidents which are approaching or have reached the point of breaching our service level agreements
 </li>
 <li>
 Support end users and deliver IT services in the areas of Microsoft 365, MS Teams, PC support, LAN and WAN, video conferencing etc.
 </li>
 <li>
 Hands-on practice on Microsoft Power platform services including Power automate and power app
 </li>
 <li>
 Microsoft SharePoint online administration (Intermediate level)
 </li>
 <li>
 Mobile devices support including the mobile device management
 </li>
 <li>
 Provide hands on support to our specialist team with server, network, and telephony infrastructure
 </li>
 <li>
 Maintain Asset Management database in ServiceNow with accurate records of IT assets
 </li>
 <li>
 Collaborate with the IT Manager in the management of the IT platform to keep the information systems in optimal operating condition
 </li>
 <li>
 Properly escalate incidents or problems to IT Manager and Regional End User Support teams according to the impact, severity, and urgency
 </li>
 <li>
 To be fully compliant to IT Security guidelines, procedures &amp; policies referring to Atlas Copco Way
 </li>
 <li>
 Manage vendor relationships to ensure timely delivery and quality of service
 </li>
 <li>
 Communicate effectively with stakeholders to ensure alignment of IT services with business objectives
 </li>
 <li>
 Liaise with local vendors for procurement, maintenance, and support of IT equipment and services.
 </li>
 <li>
 Ensuring the same level of support for the main office in Cairo and Alexandria branch as well as regional distributors and any future expansion
 </li>
 <li>
 Working location is Cairo, Egypt
 
 
 </li>
 </ul>
 </ul>
 <ul>
 <li>
 Skill / Experience requirements
 </li>
 <ul>
 <li>
 Minimum of 02 years&rsquo; experience in similar role
 </li>
 <li>
 Customer focused and business oriented
 </li>
 <li>
 You can work in a team as well as independently, to be proactive and to work with many tasks simultaneously
 </li>
 <li>
 Effective communication and interpersonal skill
 </li>
 <li>
 Analytical and enjoy solving problems in a complex environment
 </li>
 <li>
 Willing to research, learn and find solutions and can quickly understand new technology and processes
 </li>
 <li>
 Strong knowledge of computer hardware, software, and network systems.
 </li>
 <li>
 Troubleshooting PC&rsquo;s, laptops (Dell and HP experience)
 </li>
 <li>
 Mobile devices management and support
 </li>
 <li>
 Hands on experience with Microsoft 365, especially MS Teams, MS Outlook, OneDrive &amp; SharePoint
 </li>
 <li>
 Experience with vendor management and project participation is a plus
 </li>
 <li>
 Experience working in a global or multi-site environment
 
 
 </li>
 </ul>
 </ul>
 <ul>
 <li>
 Knowledge / Educational requirements
 </li>
 <ul>
 <li>
 University degree or equivalent competence gained through experience
 </li>
 <li>
 Fluency in English &amp; Arabic (Speaking and writing).
 </li>
 <li>
 ITIL Certified Experience with IT best practice / ITIL; ITIL certification desirable
 </li>
 <li>
 Certifications such as CompTIA A+, Network+, CCNA or Microsoft Certified IT Professional (MCITP) is a plus
 
 </li>
 </ul>
 </ul>
 
 Diverse by nature and inclusive by choice
 
 
 
 Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.
</div>

IT Support Specialist

VOIS

<div>
 
 
 About this Role
 
 
 
 We are seeking a Genesys Business Analyst to join our centralised IT team within VOIS. This individual will play a pivotal role in delivering and maintaining contact centre solutions, including consultancy and support for Omni-channel Unified Contact Centre architecture. The role involves designing, developing, and integrating contact centre applications, collaborating with cross-functional teams, and ensuring alignment with business and security standards. The position is based in VOIS Egypt or VOIS India.
 
 
 
 
 
 
 
 What you&rsquo;ll d
 
 
 <ul>
 <li>
 oLead discovery sessions to gather and document business, functional, and technical requirements
 </li>
 <li>
 .Design and propose contact centre solutions including call flows, routing logic, IVR scripts, and reporting
 </li>
 <li>
 .Configure and implement platforms such as AWS Connect and Genesys
 </li>
 <li>
 .Define and document CTI and CRM integration requirements to ensure seamless agent experience
 </li>
 <li>
 .Develop and execute test plans including UAT to validate solution quality
 </li>
 <li>
 .Create user guides, process flows, and technical documentation; deliver training to users and support teams
 </li>
 <li>
 .Act as a liaison between stakeholders, development teams, and vendors to ensure project alignment
 </li>
 </ul>
 
 
 .Who you ar
 
 
 <ul>
 <li>
 eA professional with 5+ years of experience in contact centre or telecommunications projects
 </li>
 <li>
 .Skilled in AWS Connect, Genesys Engage, or Genesys Cloud CX platforms
 </li>
 <li>
 .Knowledgeable in IVR, ACD, CTI, WFM, and QM technologies
 </li>
 <li>
 .Experienced in CTI and CRM integrations (e.g., Salesforce, ServiceNow)
 </li>
 <li>
 .Strong communicator with analytical and problem-solving skills
 </li>
 <li>
 .Familiar with Agile and Waterfall methodologies
 </li>
 <li>
 .Holds a technical degree and has 4+ years&rsquo; experience in contact centre environments
 </li>
 <li>
 .Technically proficient in SIP, voice solutions, and multi-channel messaging services
 </li>
 <li>
 .Exposure to Avaya and Verint platforms is a plus
 </li>
 </ul>
 
 
 
 .
</div>

Genesys Senior Business Analyst

<div>
 
 Line of Service
 
 
 
 Advisory
 
 
 
 Industry/Sector
 
 
 
 Technology
 
 
 
 Specialism
 
 
 
 Advisory - Other
 
 
 
 Management Level
 
 
 
 Associate
 
 
 
 Job Description &amp; Summary
 
 
 
 
 About PwC ETIC - Egypt Technology and Innovation Centre
 
 
 
 PwC is opening a new Technology &amp; Innovation Center in Cairo that will deliver high quality technology solutions to consulting Clients across the globe. The Centre will provide a broad suite of skills and services to our clients, ranging from Packaged Applications such as SAP &amp; Oracle, to cyber security, data analytics, custom development and cloud services utilising AWS, Azure and Google, as well as expanding our existing managed services capabilities.
 
 
 The centre is looking to expand rapidly and we are looking for enthusiastic self-starters with a passion for technology and client delivery to help shape and form this new venture.
 
 
 
 
 Forensic Technology
 
 
 
 
 Our Forensic Technology team helps clients manage vast amounts of electronic data and helps to locate the key emails, mobile phone evidence and electronic documents needed to investigate complex, fast-paced issues often in the public eye.
 
 
 Prevention is even better; knowing where vulnerabilities are and managing the risks involved. When disputes or regulatory investigations arise, a timely resolution relies on organisations being prepared. And this is what we help our clients with every day.
 
 
 
 
 eDiscovery
 
 
 
 
 Searching the personal computer and smartphone of an executive suspected of intellectual property theft, or identifying emails containing evidence of price fixing are the kinds of challenges we tackle every day as part of the team within one of the largest dedicated forensic technology practices in the world. In simple terms, we specialise in providing the technology skills required to respond to crisis events such as legal disputes or regulatory investigations.
 
 
 
 Example Of Responsibilities
 
 
 
 <ul>
 <li>
 Conduct research to develop new techniques and methodologies which support our Digital Forensic capabilities. This includes staying up-to-date with the latest trends and challengers in the field, and working to develop solutions to address them. This focuses on Mobile / Computer forensics and cloud based platforms, our main toolsets are Cellebrite, XRY, Magnet Forensics Axiom and Opentext EnCase Forensic.
 </li>
 <li>
 Improving the use of our existing Digital Forensic Tools. This involves thinking about how we can improve our use of the existing off-the-shelf that we licence. This might include software development of addons/plugins, testing new features and contributing to our strategy around addressing specific issues - for example improving how we extract and report mobile chat data.
 </li>
 <li>
 Automation and AI. Focus on how we can automate our Digital Forensic processes using AI and other technologies to enhance our offering to clients and make delivery of Digital Forensic engagements more efficient and commercially successful.
 </li>
 <li>
 Training. Help create comprehensive training material on new tools and methodologies, and deliver via the appropriate channel. Work with territory L&amp;D teams to provide a good learning experience for junior and senior team members.
 </li>
 <li>
 Collaboration. Work collaboratively with the PwC Digital Forensics, eDiscovery and Cyber communities to understand their challenges and needs. Create and maintain relationships with the wider digital forensics community including third party vendors to evaluate and test product offerings which may be beneficial to our clients. Work with procurement, tech risk and OGC to onboard new third party vendors.
 </li>
 <li>
 Quality Assurance and Compliance. Researching and distilling the requirements of legal and industry regulation which impact our Digital Forensic work in the UK. This includes ISO 27000 Series international standards and the Forensic Science Regulator&rsquo;s code of practice. Provide support to teams on developing and maintaining processes which implement the requirements of these regulations.
 </li>
 <li>
 Knowledge Sharing. Be aware of the latest industry developments from relevant conferences and workshops relating to Digital Forensics which may be relevant to our Digital Forensic engagements. Contribute to PwC published blogs and other knowledge sharing/marketing material.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Experience with mainstream digital forensic tools from Cellebrite, Magnet Forensics, MSAB, OpenText and others. Required.
 </li>
 <li>
 Has previous experience in performing digital forensic investigations as a practitioner working in a commercial or law enforcement setting. Required.
 </li>
 <li>
 Has previous experience in deployment and management of cloud platforms, including (some of) Azure, AWS, GCP, Microsoft 365 and Google Workspace. Required.
 </li>
 <li>
 Has or is able to build relationships with stakeholders and third party vendors. Required.
 </li>
 <li>
 Experience of creating technical documentation and written processes appropriate to both a technical (e.g. Other Technologists) and non-technical audience (e.g. Leadership). Required
 </li>
 <li>
 Software development and testing experience Desirable
 </li>
 <li>
 Experience of creating and/or delivering technical training. Desirable
 </li>
 <li>
 Experience of working in, and supporting the maintenance of, an ISO-accredited environment (either ISO17025 or ISO17020). Desirable.
 </li>
 <li>
 Experience of Relativity (Relativity One, Server, Collect, Legal Hold, Translate, Redact, Contracts) or similar Required
 </li>
 <li>
 Experience of Intelligent Voice or similar Desirable
 </li>
 <li>
 Experience of Brainspace or similar Desirable
 
 
 </li>
 </ul>
 
 Education
 
 
 (if blank, degree and/or field of study not specified)
 
 
 
 
 Degrees/Field Of Study Required
 
 
 
 Degrees/Field of Study preferred:
 
 
 
 Certifications
 
 
 (if blank, certifications not specified)
 
 
 
 
 Required Skills
 
 
 
 
 Optional Skills
 
 
 
 
 Desired Languages
 
 
 (If blank, desired languages not specified)
 
 
 
 
 Travel Requirements
 
 
 
 Not Specified
 
 
 
 Available for Work Visa Sponsorship?
 
 
 
 No
 
 
 
 Government Clearance Required?
 
 
 
 No
 
 
 
 Job Posting End Date
 
</div>

ETIC, eDiscovery and Digital Forensics Associate

ELSEWEDY ELECTRIC

<div>
 
 
 
 About us:
 
 
 
 
 
 
 
 Elsewedy Electric: Powering Progress, Empowering People
 
 
 
 
 
 For over 80 years,
 
 Elsewedy Electric
 
 has been a leading manufacturer of electrical products and solutions, operating in 19 countries with over 18,000 employees. We offer a diverse range of products across wire &amp; cable, electrical equipment, engineering &amp; construction, digital solutions, and infrastructure investments.
 
 
 Beyond our manufacturing prowess, we're passionate about creating a positive and empowering work environment for our team. We foster a culture of diversity, inclusion, and continuous learning, providing opportunities for professional development and career growth. Our commitment to employee well-being extends beyond compensation with initiatives promoting work-life balance and overall well-being.
 
 
 Join us and be part of a company that's not just powering progress, but empowering people to build a brighter future.
 
 
 
 
 
 This job opportunity is offered by
 
 Elsewedy Electric Graduate Development Program.
 
 The program is designed for Graduates with 0-2 years of experience. The program offers various job rotations, mentorships, coaching &amp; trainings. 2024 &amp; 2025 Graduates are welcomed to apply.
 
 
 
 
 
 
 
 Professional Experience Required
 
 
 
 <ul>
 <li>
 Hands-on experience with ticketing systems (e.g., Azure, Jira, ServiceNow) and incident management processes.
 </li>
 <li>
 Exposure to smart metering, prepaid metering, or embedded device solutions is a strong advantage.
 </li>
 <li>
 Basic experience in issue classification and escalation procedures across software, hardware, and firmware.
 </li>
 <li>
 Familiarity with remote diagnostics, data validation, and system monitoring tools.
 </li>
 <li>
 Strong communication skills with the ability to guide customers through troubleshooting steps clearly and effectively.
 </li>
 <li>
 Serve as the first point of contact for customers to capture and understand technical issues via email or WhatsApp.
 </li>
 <li>
 Classify, log, and track incidents (software, hardware, firmware, connectivity, etc.) using the Azure ticketing system.
 </li>
 <li>
 Perform basic troubleshooting and resolve straightforward technical issues promptly.
 </li>
 <li>
 Escalate complex cases to Level 2 support (software/hardware) with complete diagnostic details.
 </li>
 </ul>
 
 
 
 
 
 
 Requirements:
 
 
 
 <ul>
 <li>
 
 Academic Qualifications:
 
 Bachelor&rsquo;s degree in Electrical &amp; Machine Power Engineering, Mechatronics, Communication.
 </li>
 <li>
 
 Language Proficiency:
 
 Fluent in English (spoken and written)
 </li>
 <li>
 
 Years of Experience:
 
 0-2 Years of experience in the same field.
 </li>
 </ul>
 
 
</div>

Technical Support Engineer

<div>
 
 Line of Service
 
 
 
 Advisory
 
 
 
 Industry/Sector
 
 
 
 Technology
 
 
 
 Specialism
 
 
 
 Advisory - Other
 
 
 
 Management Level
 
 
 
 Senior Associate
 
 
 
 Job Description &amp; Summary
 
 
 
 At PwC, our people in project portfolio management focus on optimising project portfolios to drive strategic business outcomes. These individuals oversee project selection, prioritisation, and resource allocation to facilitate successful project delivery.
 
 
 In project management at PwC, you will oversee and coordinate various projects to facilitate successful delivery within budget and timeline. You will leverage strong organisational and communication skills to effectively manage teams and stakeholders.
 
 
 
 About PwC ETIC - Egypt Technology And Innovation Centre
 
 
 
 PwC opened a new Technology &amp; Innovation Center in Cairo that delivers high quality technology solutions to consulting Clients across the globe. The Centre provides a broad suite of skills and services to our clients, ranging from Packaged Applications such as SAP &amp; Oracle, to Cybersecurity, Data Analytics, Custom Development and Cloud services utilising AWS, Azure and Google, as well as expanding our existing Managed Services capabilities.
 
 
 The centre is looking to expand rapidly and we are looking for enthusiastic self-starters with a passion for technology and client delivery to help shape and form this new venture
 
 
 
 A Brief Summary Of The Role
 
 
 
 The Senior Associate Service Designer is responsible for crafting and enhancing the user experience across our services. This role involves working collaboratively with various teams to understand user requirements and design solutions that align with business objectives. The ideal candidate will combine strategic thinking, creativity, and technical expertise to deliver impactful service solutions
 
 
 
 Key Responsibilities/ Activities
 
 
 
 Details on the core tasks and activities that the person will perform
 
 
 <ul>
 <li>
 Service Design and Development:
 
 
 </li>
 </ul>
 Lead the design and development of service solutions from concept to implementation.
 
 
 Utilize design thinking methodologies to facilitate workshops and co-design sessions with stakeholders and users.
 
 
 <ul>
 <li>
 Research and Analysis:
 
 
 </li>
 </ul>
 Conduct qualitative and quantitative research to understand user needs, behaviors, and pain points.
 
 
 Analyze research findings to develop insights and identify opportunities for service improvement.
 
 
 <ul>
 <li>
 Prototyping and Testing:
 
 
 </li>
 </ul>
 Create prototypes and service blueprints to visualize and test service concepts.
 
 
 Conduct usability tests and gather feedback to iterate and refine service designs.
 
 
 <ul>
 <li>
 Collaboration and Communication:
 
 
 </li>
 </ul>
 Work closely with product managers, UX designers, developers, and other stakeholders to ensure alignment and integration of service design.
 
 
 Communicate service design concepts and recommendations effectively to diverse audiences, including senior leadership.
 
 
 <ul>
 <li>
 Continuous Improvement:
 
 
 </li>
 </ul>
 Monitor service performance and user feedback to identify areas for ongoing improvement.
 
 
 Stay updated on industry trends and best practices to incorporate innovative approaches into service design.
 
 
 
 Key Skills Required
 
 
 
 Specific technical or soft skills the person needs to be effective
 
 
 
 Design Thinking
 
 A human-centered approach to innovation and problem-solving that emphasizes understanding the needs and experiences of users.Must HaveIntermediateAbility to apply design thinking principles to projects with some guidance.
 
 
 Ability to support the facilitatation of workshops and guide teams through the design thinking process, including empathy, define, ideate, prototype, and test phases.
 
 
 Ability to identify user needs and pain points and recommended actionable insights.
 
 
 Familiarity with design thinking tools and methods, such as user journey mapping and empathy mapping, and ability to use them effectively in projects.
 
 
 
 Ideation
 
 The ability to generate a wide range of ideas and potential solutions. Ideation encourages creativity and free-thinking, often through brainstorming sessions and collaborative workshops.Must HaveIntermediateAbility to generate a wide range of ideas and solutions independently and in a team setting and can lead brainstorming sessions and encourage participation with support.
 
 
 Proficient in using ideation tools and techniques such as mind mapping, sketching, and collaborative digital tools.
 
 
 
 Testing
 
 The skill of evaluating prototypes and solutions through user feedback and observation. Testing is crucial for understanding how users interact with a design and identifying areas for improvement.Must HaveIntermediateAbility to design and conduct usability tests and gather user feedback. Can analyze results to identify strengths and weaknesses in a design.
 
 
 Understands how to iterate on designs based on test results and user feedback, making informed decisions for improvements.
 
 
 Ability to work effectively with cross-functional teams to integrate testing results into design processes.
 
 
 
 Collaboration and Communication
 
 Ability to effectively communicate and collaborate with stakeholders at various levels of seniorityMust HaveIntermediateAbility to communicate design concepts and ideas clearly to diverse audiences, including non-designers and stakeholders.
 
 
 Ability to work collaboratively in team environments and is able to mediate and resolve conflicts with support.
 
 
 Ability to effectively engage with stakeholders to gather feedback and align design goals with business objectives.
 
 
 
 Prototyping
 
 Creating tangible representations of ideas to explore their feasibility and gather feedback. Prototyping allows designers to test concepts in real-world scenarios and refine them based on user interaMust HaveIntermediateProficient in using prototyping tools (e.g., Sketch, Figma, Adobe XD) to create mid-fidelity prototypes.
 
 
 Ability to design prototypes that are sufficiently detailed to test specific assumptions and gather user feedback.
 
 
 Ability to incorporate feedback into prototypes to refine and improve design solutions iteratively.
 
 
 
 Qualifications Required
 
 
 
 Foundational Service Design training or certification is a plus
 
 
 Excellent English language proficiency
 
 
 
 Product Management Experience With The Above Mentioned Skillset
 
 
 
 
 Education
 
 
 (if blank, degree and/or field of study not specified)
 
 
 
 Degrees/Field of Study required:Degrees/Field of Study preferred:
 
 
 
 Certifications
 
 
 (if blank, certifications not specified)
 
 
 
 
 Required Skills
 
 
 
 
 Optional Skills
 
 
 
 Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Business Process Improvement, Communication, Costing, Creativity, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, IT Project Lifecycle, Learning Agility, Optimism, Process Mapping, Process Standardization, Program Management, Project Budgeting, Project Coordination, Project Delivery, Project Documentation, Project Governance {+ 19 more}
 
 
 
 Desired Languages
 
 
 (If blank, desired languages not specified)
 
 
 
 
 Travel Requirements
 
 
 
 Not Specified
 
 
 
 Available for Work Visa Sponsorship?
 
 
 
 No
 
 
 
 Government Clearance Required?
 
 
 
 No
 
 
 
 Job Posting End Date
 
</div>

ETIC, Service Designer - Senior Associate

Explore 252+ Etic servicenow developer manager in Cairo 12 Months Contract Jobs In Cairo 12 Months Contract Jobs In Cairo 12 Months Contract Jobs In Cairo Egypt this November. Find roles across top companies and apply now to boost your career.