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executive - communications and project management

executive communications and project management

Leo Burnett

<div>
 
 A communications &amp; project management executive is a junior project manager responsible for handling a company's ongoing projects. They report to the communications and Project manager and director and work closely with the communication consultants and the creative services manager. They're the core team for all 4 pillars (strategy, creative, content hub, production...) . They work for the PMs to ensure that all project requirements, deadlines, and schedules are on track in addition to playing the lead role in planning the campaigns, resources , monitoring, and quality control until a project is closed. Responsibilities include submitting project deliverables, preparing status reports, and establishing effective project communication plans as well as the proper execution until the end product.
 
 
 
 
 
 
 
 <ul>
 <li>
 A successful candidate should have a bachelor&rsquo;s degree in business, management , advertising, marketing, or related field
 </li>
 <li>
 Experience with project management theory and best practices 1-2 years.
 </li>
 <li>
 Excellent organizational, prioritization, and decision-making skills.
 </li>
 <li>
 Strong analytical skills.
 </li>
 <li>
 Good communication, interpersonal, and leadership skills.
 </li>
 </ul>
</div>

Executive - Communications and Project Management

Talent 360 ME

<div>
 
 Reachcom for Media &amp; Advertising is hiring a Senior Account Executive.
 
 
 
 This is a
 
 full-time
 
 position based in
 
 Maadi
 
 
 , Egypt
 
 , for candidates with
 
 experience in account management or client services
 
 .
 
 
 
 About Reachcom
 
 
 
 
 Reachcom for Media &amp; Advertising
 
 is a creative agency delivering innovative media and advertising solutions across digital and traditional platforms. We partner with brands to create impactful campaigns, combining strategy, creativity, and high-quality execution in every project.
 
 
 
 About The Role
 
 
 
 We are looking for a proactive
 
 Senior Account Executive
 
 to support client accounts, coordinate project delivery, and ensure client satisfaction. The ideal candidate is organized, communicative, and able to bridge client needs with internal team capabilities.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Support day-to-day management of client accounts.
 </li>
 <li>
 Coordinate between clients and internal teams to ensure timely project delivery.
 </li>
 <li>
 Prepare reports, presentations, and updates for clients.
 </li>
 <li>
 Assist in developing account strategies and campaign plans.
 </li>
 <li>
 Maintain strong client relationships and follow up on project feedback.
 </li>
 <li>
 Stay updated on industry trends and client competitors.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Business Administration, Communications, or a related field.
 </li>
 <li>
 2&ndash;4 years of experience in account management or client services, preferably in an advertising or media agency.
 </li>
 <li>
 Strong communication, organization, and problem-solving skills.
 </li>
 <li>
 Ability to manage multiple tasks and projects simultaneously.
 </li>
 <li>
 Familiarity with advertising, digital marketing, and media processes.
 </li>
 <li>
 Team player with collaborative skills.
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 A collaborative and creative work environment.
 </li>
 <li>
 Exposure to diverse clients and campaigns.
 </li>
 <li>
 Professional development and growth opportunities.
 
 
 
 </li>
 </ul>
 
 Work Conditions
 
 
 
 <ul>
 <li>
 Working Days: Sunday to Thursday
 </li>
 <li>
 Working Hours: 10:00 AM &ndash; 6:00 PM
 </li>
 <li>
 Benefits: Medical Insurance &amp; Social Insurance
 </li>
 </ul>
</div>

Sr. Account Executive

Integrated Services Center for Digital Consulting IDSCCC

<div>
 
 This is a remote position.
 
 
 
 
 
 Executive Secretary &ndash; Highly Experienced (Remote Position)
 
 
 We are seeking a highly accomplished and polished
 
 Egyptian Executive Secretary
 
 to provide comprehensive, top-tier remote administrative support to our senior executive leadership team. The ideal candidate is a proactive, reliable, and indispensable partner with 4
 
 &ndash;5 years of progressive experience
 
 supporting C-level or equivalent leadership within the
 
 technology and digital transformation industry
 
 . This remote role requires exceptional discipline, digital organization, and the ability to work seamlessly across virtual platforms while maintaining confidentiality and operational excellence.
 
 
 
 
 
 The selected candidate will be fully responsible for managing complex executive schedules, including organizing, prioritizing, and monitoring all appointments, follow-ups, and strategic activities. This includes ensuring the smooth coordination of the daily executive agenda, preparing leaders for key discussions, aligning internal and external stakeholders, and managing all high-impact engagements with precision. The role also includes handling guest management, coordinating communication with distinguished guests, confirming attendance, arranging meeting logistics, preparing briefing notes, and ensuring a seamless and professional experience for all invitees.
 
 
 
 The Executive Secretary will also be responsible for
 
 project coordination
 
 , ensuring that timelines, deliverables, and communications across technology and digital transformation projects remain aligned and on track. This includes tracking progress, preparing status reports, maintaining updated documentation, coordinating between departments, and ensuring all initiatives flow smoothly under executive supervision.
 
 
 
 Strong communication skills are essential, including the ability to draft, proofread, and refine high-level emails, presentations, reports, and executive documents in both
 
 Arabic and English
 
 . The role requires preparing board materials, KPI updates, strategic notes, and supporting the executive team in decision-making processes.
 
 
 
 This position demands unwavering discretion and the ability to handle highly sensitive and confidential information with impeccable judgment. The ideal candidate must possess advanced mastery of
 
 Microsoft Office Suite
 
 (Outlook, Word, Excel, PowerPoint), along with strong proficiency in remote collaboration tools such as
 
 Microsoft Teams, Zoom, Slack, ClickUp, Trello, Concur, SAP, or CRM systems
 
 . Experience working in digital environments and the ability to learn and adopt new technologies quickly is essential.
 
 
 
 We are looking for a proactive, resourceful, and solutions-driven individual who anticipates needs before they arise, resolves issues efficiently, and consistently maintains composure under pressure. The Executive Secretary must excel in multitasking, prioritizing workloads, managing deadlines, and upholding the highest standard of professionalism in a fully remote environment.
 
 
 
 To excel in this role, the candidate must demonstrate exceptional organizational skills, excellent time management, strong problem-solving abilities, a high level of attention to detail, and the ability to communicate and collaborate effectively with diverse teams.
 
 
 
 
 
 
 Working Hours:
 
 
 Remote working hours follow
 
 Riyadh time (9:00 AM &ndash; 5:00 PM)
 
 with flexibility to support urgent executive needs when required.
 
 
 
 
 
 If you are a motivated and seasoned professional ready to take on a high-impact remote role within a leading organization in the
 
 technology and digital transformation sector
 
 , we encourage you to apply. Your expertise will directly support executive leadership, project delivery, guest relations, and the overall growth and excellence of the organization.
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 
 
 
 </li>
 <li>
 
 
 4&ndash;5 years of experience
 
 as an Executive Secretary, Administrative Assistant, or Executive Coordinator supporting C-level leadership.
 
 
 </li>
 <li>
 
 Previous experience in the
 
 technology, software, or digital transformation industry
 
 is highly preferred.
 
 
 </li>
 <li>
 
 Advanced proficiency in
 
 Microsoft Office Suite
 
 (Outlook, Word, Excel, PowerPoint).
 
 
 </li>
 <li>
 
 Strong command of
 
 Arabic and English
 
 (written and spoken).
 
 
 </li>
 <li>
 
 Excellent skills in virtual communication and remote coordination via
 
 Microsoft Teams, Zoom, Slack
 
 , and other collaboration tools.
 
 
 </li>
 <li>
 
 Proven ability to manage
 
 complex executive calendars
 
 , appointments, and high-level business activities.
 
 
 </li>
 <li>
 
 Strong experience in
 
 project coordination
 
 , documentation, and follow-up on deliverables.
 
 
 </li>
 <li>
 
 Ability to handle confidential information with the utmost
 
 professionalism and discretion
 
 .
 
 
 </li>
 <li>
 
 Exceptional
 
 organizational skills
 
 , attention to detail, and the ability to multitask effectively.
 
 
 </li>
 <li>
 
 Strong problem-solving capabilities with a proactive, resourceful approach.
 
 
 </li>
 <li>
 
 Ability to work within
 
 Riyadh time zone (9:00 AM &ndash; 5:00 PM)
 
 consistently.
 
 
 </li>
 <li>
 
 High level of professionalism, reliability, and commitment in a remote work environment.
 
 
 </li>
 </ul>
 
 
 
 Benefits
 
 
 
 <ul>
 <li>
 
 
 Fully remote position
 
 , offering flexibility and comfort while maintaining professional structure.
 
 
 </li>
 <li>
 
 Fixed working hours aligned with
 
 Riyadh time (9:00 AM &ndash; 5:00 PM)
 
 .
 
 
 </li>
 <li>
 
 Opportunity to work closely with a high-level executive team in the
 
 technology and digital transformation sector
 
 .
 
 
 </li>
 <li>
 
 A collaborative and supportive work culture that values continuous improvement and professional growth.
 
 
 </li>
 <li>
 
 Exposure to strategic projects, digital initiatives, and cross-departmental collaboration.
 
 
 </li>
 <li>
 
 Competitive compensation aligned with experience and performance.
 
 
 </li>
 <li>
 
 Opportunities for
 
 career development
 
 , skill enhancement, and involvement in leadership-level operations.
 
 
 </li>
 <li>
 
 Work-life balance supported through organized workflows and clear expectations.
 
 
 </li>
 <li>
 
 Access to premium digital tools and platforms to enhance productivity and remote efficiency.
 
 
 </li>
 <li>
 
 Recognition and reward programs based on performance and contribution.
 
 
 </li>
 </ul>
</div>

Executive Secretary

Mondia

<div>
 Help the strategic evolution and operational management of our global development efforts, ensuring the seamless integration and delivery of software solutions across diverse technological platforms. Craft and execute a clear vision that aligns with our ambitious corporate goals, with a focus on innovative full-stack development. Serve as the architect of development frameworks and a mentor to both senior and junior team members, cultivating a culture of technical excellence and collaborative innovation.
 
 
 <ul>
 <li>
 Define and implement a strategic vision for software development across the organization that aligns with business goals and technological advancements.
 </li>
 <li>
 Drive the transition and evolution of the software architecture from microservices to a unified, robust platform facilitating near real-time operations.
 </li>
 <li>
 Lead, mentor, and enhance the capabilities of the Development Pool, Special Projects Teams, and Quality Assurance Teams spread across multiple international locations.
 </li>
 <li>
 Promote a culture of high performance, continuous improvement, and innovation within the development teams.
 </li>
 <li>
 Ensure optimal staffing and resource allocation to maximize productivity and meet project deadlines.
 </li>
 <li>
 Oversee all phases of the software development lifecycle, ensuring projects are delivered on time, within scope, and with high quality.
 </li>
 <li>
 Work with the technical PM to implement project management standards and tools, ensuring clarity of project goals, milestones, and deliverables.
 </li>
 <li>
 Foster the integration of new technologies and development methodologies into the product development process
 </li>
 <li>
 Stay abreast of industry trends and emerging technologies to keep the organization at the forefront of technological innovation.
 </li>
 <li>
 Direct the Quality Assurance processes to ensure all software solutions meet strict quality standards and functional requirements before release.
 </li>
 <li>
 Identify potential risks in software development processes and implement risk mitigation strategies
 </li>
 <li>
 Facilitate strong collaboration between the development teams and other departments, including IT Systems/Infrastructure and IT Service Management.
 </li>
 <li>
 Act as a key liaison to ensure that development strategies are fully integrated with company-wide initiatives.
 </li>
 <li>
 Develop and monitor key performance indicators (KPIs) to evaluate the effectiveness of development strategies and identify areas for improvement.
 </li>
 <li>
 Report regularly to the Chief Technology Officer and executive team on development progress, challenges, and strategic outcomes.
 </li>
 <li>
 Work with the CTO to manage the development budget effectively, ensuring optimal utilization of resources and cost-efficiency.
 </li>
 <li>
 Recommend investments in software tools, training, and technology that enhance productivity and contribute to the growth of the organization.
 </li>
 <li>
 Comply with Mondia policies and procedures and support Mondia mission and vision.
 </li>
 <li>
 Perform other job-related duties as assigned by direct manager.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 BAs degree with a field of study in technology, sciences, or software engineering, or equivalent experience.
 
 
 12-15 years of experience working with digital technologies.
 
 
 Evidence of continuing education, whether formal/structured or informal, in the field of technical skills development, communications, and leadership. Technical skills development is mandatory.
 
 
 working with enterprise, ideally on digital platforms.
 
 
 An advanced Command of full-stack development principles, practices, and methodologies.
 
 
 Ability to design, implement, and lead full-stack development initiatives.
 
 
 Excellent Automation, Tooling, Programming and Scripting.
 
 
 An advanced Software Architecture Design and Project Management.
 
 
 Ability to work in a fast-paced environment and manage workloads and stakeholder demands.
 
 
 Ability to work independently, manage multiple tasks, and proactively address technical issues.
 
 
 Excellent command of English.
 
 
 Excellent reporting skills.
</div>

VP Engineering

Bayer

<div>
 
 
 Be You, Be Bayer
 
 
 
 At Bayer we&rsquo;re visionaries, driven to solve the world&rsquo;s toughest challenges and striving for a world where &lsquo;Health for all, Hunger for none&rsquo; is no longer a dream, but a real possibility. We&rsquo;re doing it with energy, curiosity, and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities, and redefining &lsquo;impossible&rsquo;.
 
 
 We&rsquo;re a digital-first culture and have our fingers of the pulse of cutting-edge tools and methods that can advance our organisation and help us serve our customers better and more efficiently. So, we&rsquo;re always on the lookout for candidates who are passionate about digital in their professional and personal lives, and who recognise technology as a powerful tool for streamlining processes and improving the business overall.
 
 
 At Bayer Middle East we welcome applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, religion, family status, pregnancy, or any unlawful criterion under applicable law. We are committed to treating all applicants fairly. Your unique experiences and perspectives are what make us stronger.
 
 
 Saudi Arabia is booming with opportunity, and we want you to be a part of this exciting future. That&rsquo;s why we&rsquo;re on a mission to advance the lives of those who work with us and support their career growth through our unique capabilities&rsquo; development programs, Project Assignments and Professional Development Assistance programs
 
 
 Come grow with us.
 
 
 
 
 
 Do Something That Moves you
 
 
 
 Position purpose:
 
 
 
 
 
 The Integrated Communications Manager &ndash; MENA is responsible for planning, producing, and executing integrated communication initiatives that support corporate and divisional priorities across the Middle East and North Africa. Operating within the Dynamic-Shared-Ownership (DSO) framework, the role partners closely with country communication teams to deliver high-quality editorial content and campaigns for internal and external audiences, ensuring one-voice consistency, cultural relevance, and measurable impact. The position emphasizes strong editorial development, channel orchestration, media relations, and employee engagement to enhance reputation and enable business outcomes in MENA.
 
 
 
 
 
 Major tasks, responsibilities and requirements of the position:
 
 
 
 
 
 1. Integrated Communications Planning &amp; Execution:
 
 
 a. Translate business priorities into integrated communications plans across MENA, aligned with corporate strategy and cluster guidance.
 
 
 b. Build and manage annual and quarterly editorial calendars covering internal and external moments, launches, and reputational themes.
 
 
 c. Ensure &lsquo;One Bayer&rsquo; narrative and message consistency across markets, divisions, and channels.
 
 
 2. Editorial Content Development (Internal &amp; External)
 
 
 a. Lead the development of high-quality, culturally attuned content in English and Arabic; French adaptation highly beneficial for North Africa markets.
 
 
 b. Produce executive messages, speeches, op-eds, press materials, feature stories, thought-leadership articles, social copy, and employee communications.
 
 
 c. Establish and enforce editorial standards, tone-of-voice, and review workflows; manage translations and transcreation.
 
 
 3. Channel &amp; Campaign Management (PESO)
 
 
 a. Design and execute multi-channel communications using a Paid&ndash;Earned&ndash;Shared&ndash;Owned (PESO) approach for both corporate and divisional priorities.
 
 
 b. Orchestrate internal channels (intranet, town halls, leadership newsletters, employee communities) and external channels (media, social, web).
 
 
 c. Coordinate with media and creative agencies on briefs, assets, timelines, and localization; optimize content for digital and social performance.
 
 
 4. Media Relations &amp; Stakeholder Engagement
 
 
 a. Support country work teams to build and maintain trusted relationships with priority media, influencers, and industry stakeholders across MENA.
 
 
 b. Support in preparing and positioning spokespersons; developing media toolkits and Q&amp;As; organizing interviews, roundtables, and press events.
 
 
 c. Monitor media landscape and sentiment; proactively identify opportunities and risks.
 
 
 5. Issues &amp; Crisis Communications
 
 
 a. Support issues identification, scenario planning, and crisis preparedness in line with global guidelines and local sensitivities.
 
 
 b. Draft holding statements, reactive lines, and internal updates; coordinate with Legal/Regulatory and corporate functions during activation.
 
 
 c. Ensure country teams and agency partners understand procedures, roles, and escalation paths.
 
 
 6. Employee Engagement &amp; Change Communications
 
 
 a. Partner with HR and leadership on employee engagement content, change communication plans, and culture-building narratives.
 
 
 b. Develop internal campaigns that connect strategy to purpose, drive alignment, and recognize achievements.
 
 
 7. Measurement, Insights &amp; Continuous Improvement
 
 
 a. Support in defining KPIs for campaigns and content; track performance across media, social, web, and internal channels.
 
 
 b. Deliver reports and insights; recommend optimizations and content iterations based on data and stakeholder feedback.
 
 
 8. Governance, Compliance &amp; Ways of Working
 
 
 a. Uphold brand, editorial, and regulatory standards; ensure approvals and documentation are maintained.
 
 
 b. Work effectively within the DSO framework and capability communities; share best practices across countries and divisions.
 
 
 
 
 
 
 
 Your Experience
 
 
 
 Education
 
 
 &bull; Preferably a university degree or equivalent in Communications, Marketing, or a related field.
 
 
 Languages
 
 
 &bull; Fluency in English and Arabic is required.
 
 
 &bull; French is highly beneficial, especially for North Africa markets.
 
 
 Skills/experiences
 
 
 &bull; 5+years of integrated communications experience in MENA; media agency background or hybrid agency/in-house experience strongly preferred.
 
 
 &bull; Demonstrated excellence in editorial content development for internal and external audiences, including Arabic/English writing and transcreation.
 
 
 &bull; Proven experience in PESO planning and multi-channel campaign execution, including digital and social.
 
 
 &bull; Media relations experience with success in pitching, briefing, and event management.
 
 
 &bull; Issues/crisis communications exposure; ability to operate within global frameworks and local regulations.
 
 
 &bull; Strong project management, stakeholder engagement, and vendor/agency management skills.
 
 
 &bull; Measurement and insights capability (media monitoring, social listening, analytics dashboards).
 
 
 &bull; Cultural sensitivity and cross-country collaboration skills; ability to navigate diverse MENA contexts.
 
 
 &bull; Experience in healthcare/life sciences or other regulated industries is beneficial.
 
 
 
 
 
 Empowered to Achieve
 
 
 
 At Bayer, we&rsquo;re all about advancing life for those who work alongside us. That&rsquo;s why we offer flexible working arrangements to help you achieve that fundamental work life balance, 16 weeks paid maternity leave, and 10 days paternity leave. With our Professional Development Assistance policy for talents, we fund postgraduate studies to help you in your professional growth. Our competitive compensation packages and exciting dynamic working environment are designed for you. Join our global organization where you&rsquo;ll find thrilling opportunities for personal and professional growth, assignments, learnings, and career advancement, while enjoying the freedom to express your individuality and be you, at Bayer.
 
 
 We are dedicated to building an inclusive workforce and welcome applications from qualified individuals with diverse abilities who meet the specified criteria for this position because they are at the forefront of our minds as we recruit top talents.
 
 
 If you are a person with disability and wish to apply, please send your CV directly to BME.InclusiveOpportunities@bayer.com, with the job vacancy title mentioned in the subject line.
 
 
 You affirm that you have a disability by choosing to disclose upon submitting your resume, your disclosure will be handled confidentially and used solely for the purpose of considering your application as part of our commitment to diversity and inclusion.
 
 
 
 
 Due to the high volume of applications received for advertised positions, please understand only those candidates who are shortlisted for interview will be contacted by our HR Team. If you are not contacted by our team regarding an application for a position three weeks from the closing date for the position, this means unfortunately on this occasion you were not shortlisted for the role and will not receive further contact regarding this position.
 
 
 
</div>

Integrated Communications Manager MENA

Al-Futtaim

<div>
 
 
 Company:
 
 Al Futtaim Private Company LLC
 
 
 
 
 
 
 Overview of the Role:
 
 
 
 The Office Manager provides comprehensive executive, administrative, and clerical support This role requires a high level of professionalism, discretion, and judgment, as it involves handling sensitive information and interacting with senior stakeholders. The Office Manager ensures the smooth and efficient functioning of the office by managing schedules, communications, travel arrangements, reports, and office operations, enabling the Director to focus on strategic priorities.
 
 
 
 
 
 
 What You Will Do:
 
 
 
 
 
 
 
 Executive &amp; Administrative Support
 
 
 <ul>
 <li>
 Act as the first point of contact for her manager, liaising with internal and external stakeholders.
 </li>
 <li>
 Draft and prepare correspondence, official letters, reports, agendas, and presentations.
 </li>
 <li>
 Manage incoming calls, emails, and inquiries with professionalism and discretion.
 </li>
 <li>
 Maintain confidentiality and ensure all administrative tasks are handled efficiently and accurately.
 </li>
 </ul>
 
 
 
 
 
 Schedule &amp; Meeting Management
 
 
 <ul>
 <li>
 Maintain and manage the Director&rsquo;s daily calendar and appointments.
 </li>
 <li>
 Arrange meetings, prepare agendas, and ensure the Director is fully briefed.
 </li>
 <li>
 Attend meetings when required to record minutes and follow up on action points.
 </li>
 <li>
 Ensure meeting documentation is circulated promptly and accurately.
 </li>
 </ul>
 
 
 
 
 
 Travel Coordination
 
 
 <ul>
 <li>
 Plan and coordinate travel arrangements, including ticket and hotel bookings, visas, and related documentation, in line with company policy.
 </li>
 <li>
 Prepare travel expense reports and ensure compliance with the company&rsquo;s travel policy.
 </li>
 <li>
 Optimize travel itineraries for cost-effectiveness and business efficiency.
 </li>
 </ul>
 
 
 
 
 
 Office &amp; Resource Management
 
 
 <ul>
 <li>
 Oversee the upkeep of the Director&rsquo;s office, ensuring all equipment and facilities are in proper working condition.
 </li>
 <li>
 Manage office supplies, including stationery and groceries, ensuring cost efficiency.
 </li>
 <li>
 Maintain effective office systems for filing, data management, and document circulation.
 </li>
 </ul>
 
 
 
 
 
 Reporting &amp; Documentation
 
 
 <ul>
 <li>
 Support the preparation of executive-level reports, presentations, and tracking tools.
 </li>
 <li>
 Ensure reports and deliverables are completed accurately and on time.
 </li>
 <li>
 Coordinate document flow and maintain organized filing systems for easy retrieval.
 </li>
 </ul>
 
 
 
 
 
 Required Skills to Be Successful:
 
 
 <ul>
 <li>
 Excellent organizational and time management skills.
 </li>
 <li>
 Strong written and verbal communication skills.
 </li>
 <li>
 Ability to handle confidential information with discretion and professionalism.
 </li>
 <li>
 Proficiency in Microsoft Office (Word, Excel, PowerPoint).
 </li>
 <li>
 Strong interpersonal skills and ability to work across different teams.\
 </li>
 </ul>
 
 
 
 
 
 What Qualifies You for the Role:
 
 
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 6-10 years' of relevant experience, including at least 2 years as a Personal Assistant or Executive Secretary supporting senior management in a large, fast-paced organization.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies:
 
 
 <ul>
 <li>
 Excellent communication and presentation skills.
 </li>
 <li>
 Strong organizational and multitasking abilities.
 </li>
 <li>
 Attention to detail and accuracy.
 </li>
 <li>
 Professional demeanor and strong business acumen.
 </li>
 <li>
 Team player with a proactive and solution-oriented mindset.
 </li>
 </ul>
 
 
</div>

Executive Office Manager

Microsoft

<div>
 
 Overview
 
 
 
 Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Initiates the gathering of information on the business and Information Technology objectives for customer organizations using partnerships with other account team leaders to identify customer priorities. Understands, identifies, and aligns Microsoft solutions, and technical capabilities. Engages in conversations with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work in the customer account. Leads the strategic execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. Proactively identifies, monitors, and mitigates actual and potential blockers to consumption through data analysis and customer feedback.
 
 
 
 Responsibilities
 
 
 
 Customer Relationship Management
 
 
 Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Develops, maintains, and builds upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and leads orchestration across internal/external stakeholders. Expands customer and partner relationships beyond the current Unified Support contract consumers with a focus on leading the definition of business outcomes and how to align Microsoft strategy to customer business priorities.
 
 
 Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Guides and leads conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. Maps internal roles to customer priorities to action the needs of customers and provides input into customer priorities. Holds, maintains, and nurtures internal stakeholder relationships. Influences and challenges senior/executive internal stakeholders. Leads business value conversations at customer executive levels.
 
 
 Initiates the gathering of information on the business and Information Technology objectives for customer organizations using partnerships with other account team leaders to identify customer priorities. Partners with Account Team to create a customer success plan and contribute to the shared customer account plan in support of customer objectives specific to the customer's business transformation programs and common to their industry.
 
 
 Customer Success Leadership
 
 
 Leads the strategic execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. Leverages Microsoft delivery management methodologies, processes, and tools to manage and improve customer operational health. Proactively identifies and mitigates customer blockers by leveraging Microsoft solutions and services, and develops deliverable programs of work. Orchestrates delivery resources to facilitate value realization with a focus on driving operational health. Leads delivery program reviews with internal stakeholders to ensure alignment on customer outcomes and account priorities. Leads escalation management and communications for delivery programs in the customer account.
 
 
 Engages in conversations with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work in the customer account. Promotes the organizational and customer success strategy with customers. Aligns Microsoft technology and services with the customer's goals and objectives to form a cooperative strategy. Engages in account team planning, promoting business and technical needs for change that challenge customer thinking. Aligns with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work. Challenges the customer and influences their strategic decision making, driving the case for change towards improved operational health.
 
 
 Proactively identifies, monitors, and mitigates actual and potential blockers to consumption through data analysis and customer feedback. Mobilizes resources to address actual and potential blockers to consumption, associated issues, and to ensure delivery on Customer Success Plans (CSPs). Holds accountability for identified consumption milestones and their completion. Partners with customers to proactively identify opportunities for growth, optimize usage, and drive adoption. Partners with customers to understand their business objectives, identify opportunities where Microsoft offerings can help achieve those objectives, and aligns Microsoft products and services to agreed-upon customer outcomes and account priorities. Leverages an understanding of the customer's needs and business objectives to identify opportunities where Microsoft can provide added value to maximize retention and minimize churn.
 
 
 Technical Relevance
 
 
 Understands, identifies, and aligns Microsoft solutions, and technical capabilities (e.g., Azure, Modern Work, Dynamics) to customer needs and priorities. Leverages broad foundational industry and technical expertise to enable customer success. Identifies complex customer scenarios (e.g., Independent Software Vendors [ISV], cross-cloud, partner) and aligns with technical specialists to identify relevant cross-cloud technology solutions. Strengthens Microsoft's position in the customers' cloud technology marketplace against competitors. Leverages understanding of the customer's technology platform and Microsoft's technology roadmap to enable customer digital transformation.
 
 
 
 Qualifications
 
 
 
 Required qualifications:
 
 
 Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
 
 
 
 Additional Or Preferred Qualifications
 
 
 
 Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
 
 
 3+ years relevant work experience within customer industry.
 
 
 Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
 
 
 Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
 
 
 Project Management Institute (PMI) or equivalent Project Management certification.
 
 
 Prosci or equivalent certification.
 
 
 This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
 
 
 Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about
 
 requesting accommodations.
 
</div>

Customer Success Account Manager

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