executive housekeeper

Hilton

<div>Executive Housekeeper
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &amp; Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it&rsquo;s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Executive Housekeeper oversees all housekeeping and laundry operations, coordinating with other departments for a smooth operation.
What will I be doing?
As the Executive Housekeeper, you will be responsible for performing the following tasks to the highest standards:
<ul><li>Institute department SOPs and P&amp;P.
</li></ul><ul><li>Direct the activities of housekeeping&rsquo;s daily operation, maintain and improve high cleaning standards of guestrooms and public areas.
</li></ul><ul><li>Extend courteous service to guests.
</li></ul><ul><li>Establish training programs, methods and procedures for team members&rsquo; development.
</li></ul><ul><li>Oversee departmental training programs and revise relevant manuals as necessary.
</li></ul><ul><li>Work our balanced working schedules for team members and maintain close payroll control to meet budget.
</li></ul><ul><li>Evaluate the performance of assigned team members from time to time.
</li></ul><ul><li>Listen to team members&rsquo; problems and assist / help to solve them.
</li></ul><ul><li>Regularly inspect vacant and occupied guestrooms to ensure cleaning standards are kept.
</li></ul><ul><li>Inspect guestroom floors, back of house, offices and public areas to ensure they are cleaned and well maintained.
</li></ul><ul><li>Supervise daily laundry operations, including the handling of guest laundry, uniform, linen and cost control, etc.
</li></ul><ul><li>Hold daily briefings with managers and supervisors, to inform them of daily VIP arrivals, guests&rsquo; complaints and special assignments etc.
</li></ul><ul><li>Conduct regular Housekeeping communication meetings to discuss team members&rsquo; feedback, rectifying errors for improvement, communicating all special instructions and happenings within the hotel, other than the morning briefings.
</li></ul><ul><li>Attend related meetings to exchange ideas for constructive improvement of hotel operation and keep others informed of Management&rsquo;s decisions.
</li></ul><ul><li>Maintain effective communication with the Engineering team on repairing and maintaining guestrooms, ensuring that rooms are in good condition at all times.
</li></ul><ul><li>Consult with the Front Office regarding room blocking for special repairing or deep cleaning and return them for sale at promptly.
</li></ul><ul><li>Prepare, plan and present the annual uniform budget, annual housekeeping FF&amp;E and operating equipment budget to the Director of Operation.
</li></ul><ul><li>Make sure all purchased items are inspected for assurance quality and quantity, department expenses are in control and meet hotel&rsquo;s budget.
</li></ul><ul><li>Meet with suppliers or external consultants to be up to date with the newest cleaning materials and equipment.
</li></ul><ul><li>Adhere to the hotel&rsquo;s security and emergency policies and procedures.
</li></ul><ul><li>Perform any duties assigned by the Management team deemed necessary.
</li></ul><ul><li>The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
</li></ul>What are we looking for?
An Executive Housekeeper serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>At least 2 years of experience as an Assistant Executive Housekeeper.
</li></ul><ul><li>Responsive and customer focused.
</li></ul><ul><li>Able to drive excellence as well as routine work.
</li></ul><ul><li>Communicate effectively and clearly.
</li></ul><ul><li>Able to adapt work style and ethics appropriately.
</li></ul><ul><li>Positively listen to others and consider their concerns.
</li></ul><ul><li>Good written and verbal skills.
</li></ul><ul><li>Possess strong training, leadership and people management skills.
</li></ul><ul><li>Guest oriented and able to confidently build and exceed service standards.
</li></ul><ul><li>Strong interpersonal skills and possess an attention to details.
</li></ul><ul><li>Good knowledge of all housekeeping areas, i.e. guest floors, public areas and laundry operation basics.
</li></ul><ul><li>Fluency in spoken English, advantageous.
</li></ul>What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Executive Housekeeper

<div>Assistant Executive Housekeeper
An Assistant Executive Housekeeper will support all Housekeeping and Laundry operations including the development of the Team Members with in the group so to provide an exceptional experience for our Guests. 
 
 
What will I be doing? 
As an Assistant Executive Housekeeper, you will be responsible for assisting with overseeing housekeeping operations to deliver an excellent Guest and Member experience. An Assistant Executive Housekeeper will also be required to assist the Executive Housekeeper/Housekeeping Manager and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Assist with overseeing Housekeeping/Laundry operations</li>
<li>Operate within departmental budgets through effective stock and cost controls and well managed schedules</li>
<li>Support departmental targets and objectives, work schedules, budgets, and policies and procedures</li>
<li>Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards</li>
<li>Perform routine inspections of all Housekeeping areas and report any issues to the Executive Housekeeper</li>
<li>Implement, effectively, all Housekeeping policies and procedures including Health and Safety and security</li>
<li>Monitor the appearance, standards, and performance of all Housekeeping Team Members with an emphasis on training and team work</li>
<li>Ensure team members have an up-to-date knowledge of all room categories and amenities</li>
<li>Assist the Executive Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers</li>
<li>Ensure staffing levels cover business demands</li>
<li>Ensure ongoing training to support the Executive Housekeeper</li>
<li>Ensure communication meetings are conducted</li>
<li>Manage staff performance issues in compliance with company policies and procedures</li>
<li>Support managing, training and developing the team</li>
<li>Deputise in absence of the Executive Housekeeper</li>
<li>Provide excellent guest service</li>
<li>Assist other departments wherever necessary</li></ul>
What are we looking for? 
An Assistant Executive Housekeeper serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity</li>
<li>A high school certificate or equivalent</li>
<li>High level of commercial awareness and cost control capabilities</li>
<li>Proficiency, at a basic level, with computers and computer programs, including Microsoft Office</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Committed to delivering high levels of customer service</li>
<li>Ability to work under pressure</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a range of different work situations</li>
<li>Knowledge of Workplace, Health, Safety and Hygiene is essential</li>
<li>Strong communication skills</li>
<li>A passion for delivering exceptional levels of guest service</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Familiar with Property Management Systems</li>
<li>Experience managing a department and Profit and Loss account</li>
<li>High level of IT proficiency</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Assistant Executive Housekeeper

Viking Cruises

<div>Role Overview
As part of our Mississippi Housekeeping team, your job as the Executive Housekeeper is to oversee a variety of housekeeping functions to ensure the smooth running of the daily operations of the Housekeeping Department and guests satisfaction. As other leadership positions, you will be evaluated based on both guest satisfaction, measurement reports, financial results and crew turnover<ul><li>
You will be reporting to the General Manager</li><li>
You will be expected to work on a 9/3 rotation (9 weeks on board and 3 weeks off on vacation). Please note that rotation lenghts vary based on staffing and operational needs onboard Viking Mississippi</li></ul>
Role Expectations<ul><li>
Regularly inspect housekeeping areas and the main laundry facility to ensure a clean and safe workplace and safe luggage operation with emphasis on employee health and fire/chemical safety</li><li>
Monitor the routine maintenance of staterooms, public areas, crew areas and laundry facilities, as well as Guest ratings to identify opportunities to improve service and Guest satisfaction.</li><li>
Positively contribute to achieving/succeeding Housekeeping and Laundry KPI goals (quality and financial).</li><li>
Provide competent leadership to all direct reports. Responsibilities include, but are not limited to:Conducting performance reviews, including discipline as needed, succession planning, crew communication and recognition.</li><li>
Provide the highest level of comfort and service to Guests and consistently maintain an impeccable standard of cleanliness and hygiene in all areas, as per Viking&rsquo;s STAR Service Standards and all Public Health Policies</li><li>
Manage service according to Guest flow, embarkation and disembarkation, sea day activities and other activities</li><li>
Promotes ongoing training of Housekeeping staff in company standards, cleaning processes, use of machinery and equipment, chemical handling etc</li><li>
Uphold impeccable grooming standards at all times by complying with Viking&rsquo;s Image and Uniform Standards</li><li>
Demonstrate outstanding flexibility: able to work at different times of the day, under pressure and always reflect a positive can-do attitude and the best image of Viking</li><li>
You will be expected to consistently arrive on time and be prepared for work</li><li>
Other tasks and responsibilities may be assigned at leaders&rsquo; discretion based on operational needs</li></ul> 
Required Experience:<ul><li>
5+ years' experience as an Executive Housekeeper, within a 5 Star hospitality environment, and/or experience with ship operations of 500+ staterooms required.</li><li>
Must have experience in leading a multi-cultural team</li><li>
Outstanding partnering, networking and reationship skills are required, must have the ability to understand the needs of front-line leaders</li><li>
Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards (excellent knowledge of all public health policies)</li><li>
Advanced knowledge of Microsoft Word, Microsoft Excel, Outlook, PowerPoint, plus Mobile Devices, Point of Sales system (MXP database.)</li></ul> 
Mandatory requirements and at will employment:<ul><li>
U.S. Citizen or Permanent Resident (green card) to work onboard the ship, as required by federal regulations</li><li>
Ability to satisfactorily pass a pre-employment drug test. Viking Mississippi is a drug-free and alcohol-free workplace</li><li>
Must be 21+ years old, physically fit and in good health to meet the demands of an intense shipboard role; must be able to carry heavy items and stand, kneel, and bend for prolonged periods of time</li><li>
Viking Cruises is an At-Will Employer. As such your employment with Viking is a voluntary one and is subject to termination with or without cause or notice, at any time by you or Viking. Nothing in this document or in any oral or written statement shall be interpreted to conflict with or limit the right to terminate employment at will</li></ul> 
Viking was founded in 1997 and provides destination-focused voyages on oceans, rivers and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers experiences for The Thinking Person&reg;. 
Viking has more than 250 awards to its name, including being rated #1 for Rivers, #1 for Oceans and #1 for Expeditions by Cond&eacute; Nast Traveler and voted at the top of its categories by Travel + Leisure. No other cruise line has ever received these same honors by both publications at the same time. 
Why join Viking?
Elevate your career regardless of where you are on your journey. Viking can help you in reaching new destinations with:<ul><li>
 Paid training program in skills and approach to premium hospitality services</li><li>
 On-the-job coaching to help you advance rapidly</li><li>
 A lifelong network of hospitality professionals</li></ul> 
Onboard our ship<ul><li>
 Lodging, meals, Wi-Fi, uniforms, and laundry are free of charge for all crew members</li><li>
 Travel to/from the ship provided and paid for by Viking, unless you are within reasonable driving distance of embarkation or disembarkation ports</li><li>
 Crew-only deck and dedicated recreational activities</li></ul> 
Viking Benefits:
US Mainland candidates:<ul><li>
 Health, vision, and dental insurance with incredibly low premiums</li><li>
 401(k) plan with Viking match of 100% of employee contributions up to 4% per pay period</li><li>
 Retention bonus program</li></ul>
Puerto Rico and Guam candidates:<ul><li>
 Health, vision, and dental insurance with very low premiums</li><li>
 Retention bonus program</li></ul></div>

YoSH

<div>We are seeking an experienced and detail-oriented Executive Housekeeper to manage and oversee all housekeeping operations. This role is responsible for the efficient running of indoor and outdoor housekeeping services, including laundry operations, while maintaining the highest standards of cleanliness, sanitation, presentation, and service excellence.
Responsibilities<ul><li>
Lead and manage all housekeeping operations across the property</li><li>
Ensure the highest standards of cleanliness, hygiene, sanitation, and disinfection are consistently met and exceeded.</li><li>
Manage daily housekeeping operations, staffing, scheduling, and task allocation.</li><li>
Conduct daily briefings and regular housekeeping meetings to communicate plans, policies, feedback, and improvements.</li><li>
Supervise, train, and evaluate housekeeping staff to ensure operational excellence and compliance with approved standards.</li><li>
Coordinate with Engineering for repairs, upgrades, and preventative maintenance programs.</li><li>
Manage deep-cleaning programs and ensure all areas are covered throughout the year.</li><li>
Demonstrate professionalism, leadership, and exemplary conduct at all times.</li></ul><ul><li>
Maintain punctuality, proper uniform, and excellent personal hygiene at all times.</li><li>
Comply fully with fire, hygiene, health, safety, and emergency procedures.</li><li>
Remain flexible and perform additional duties as requested by Management</li></ul>
Qualification &amp; Experience<ul><li>
Minimum 5 years&rsquo; professional housekeeping experience in similar role, with at least 7 years in a Housekeeping Manager role within a private residence, luxury hotel or similar environment.</li><li>
Strong knowledge of housekeeping techniques, laundry and wardrobe care for delicate/high-value textiles.</li><li>
Experience managing a team and coordinating schedules, training and performance reviews.</li><li>
Exceptional attention to detail and high service standards</li><li>
Strong leadership, training, and team-management skills</li><li>
Excellent communication and organizational abilities</li></ul></div>

Executive Housekeeper - Female

Marriott International

<div>Additional Information 
Job Number25202696 
Job CategoryHousekeeping &amp; Laundry 
LocationThe Ritz-Carlton Dubai International Financial Centre, DIFC off Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the housekeeping or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Managing Housekeeping Operations
<ul><li>Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.</li></ul>
<ul><li>Works effectively with the Engineering department on guestroom maintenance needs.</li></ul>
<ul><li>Supervises the property general cleaning schedule.</li></ul>
<ul><li>Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.</li></ul>
<ul><li>Inventories stock to ensure adequate supplies.</li></ul>
<ul><li>Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.</li></ul>
<ul><li>Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.</li></ul>
<ul><li>Supports and supervises an effective inspection program for all guestrooms and public space.</li></ul>
<ul><li>Communicates areas that need attention to staff and follows up to ensure understanding.</li></ul>
<ul><li>Ensures all employees have proper supplies, equipment and uniforms.</li></ul> 
Managing Departmental Costs
<ul><li>Participates in the management of the department&rsquo;s controllable expenses to achieve or exceed budgeted goals.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.</li></ul>
<ul><li>Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul> 
Conducting Human Resources Activities
<ul><li>Participates as needed in the investigation of employee accidents.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.</li></ul>
<ul><li>Ensures employees understand expectations and parameters.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals.</li></ul>
<ul><li>Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.</li></ul>
<ul><li>Participates in the employee performance appraisal process, providing feedback as needed.</li></ul>
<ul><li>Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.</li></ul>
<ul><li>Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Participates in employee progressive discipline procedures.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Pyramid Global Hospitality

<div>Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
About our property:
What you will have an opportunity to do:
POSITION SUMMARY:
Responsible for overseeing all housekeeping operations in the hotel; ensuring cleanliness, organization and high standards of service. This role involves managing housekeeping staff, maintaining quality control and ensuring guest satisfaction while adhering to budgetary guidelines and hotel policies.
ESSENTIAL FUNCTIONS:<ul><li>
Oversee the daily operations of housekeeping, laundry and public area cleaning.</li><li>
Ensure all guest rooms, public areas and back of the house spaces meet cleanliness and presentation standards.</li><li>
Implement and enforce hotel brand standards, health regulations and safety protocols.</li><li>
Conduct regular inspections to maintain quality control and address any deficiencies.</li><li>
Recruit, train, schedule and supervise housekeeping staff.</li><li>
Foster a positive work environment and promote teamwork among associates.</li><li>
Manage the inventory of cleaning supplies, linens and guest amenities.</li><li>
Monitor departmental budgets and control labor and supply costs.</li><li>
Respond promptly and professionally to guest requests and complains.</li><li>
Ensure lost and found procedures are followed.</li><li>
Work closely with other departments, including front office and maintenance, to enhance the guest experience.</li></ul>
REQUIREMENTS:<ul><li>
Bachelor&rsquo;s degree in hospitality management or related field is preferred but not required.</li><li>
3-5 years of housekeeping management experience.</li><li>
Knowledge of housekeeping procedures, cleaning techniques and industry standards.</li><li>
Strong leadership, communication and problem-solving skills.</li><li>
Ability to work flexible hours; including weekends and holidays.</li></ul>
What are we looking for?
Compensation:
$65,000.00<ul><li></li></ul>$75,000.00
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.<h3 class="jobSectionHeader">
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years &amp; depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.</h3></div>

<div>Additional Information 
Job Number25205274 
Job CategoryHousekeeping &amp; Laundry 
LocationLe Royal M&eacute;ridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. 
CANDIDATE PROFILE
<ul><li>Minimum of 3-5 years of experience in 5-star luxury hotel</li>
<li>Bachelor&rsquo;s degree in hospitality management, Business Administration, or related field</li>
<li>Proven track record of delivering high guest satisfaction, maintenance and upkeep scores, ensuring alignment with brand standards and guest expectations</li>
<li>High business acumen, strong background in budget management, performance tracking, and achieving departmental goals</li>
<li>Proven record of strong leadership, communication, and interpersonal skills</li>
<li>A people-magnetic leader and has successfully hired, trained and coached a team of up to 60 associates</li>
<li>Excellent organizational and planning skills, with the ability to prioritize tasks and develop actionable goals</li>
<li>Experience in analyzing guest feedback, identifying areas for improvement, and implementing service enhancements, fostering a positive and guest-centric atmosphere</li>
<li>Proficiency in property management systems (e.g., Opera) and Microsoft Office</li></ul> 
CORE WORK ACTIVITIES 
Managing Housekeeping Operations
<ul><li>Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.</li></ul>
<ul><li>Works effectively with the Engineering department on guestroom maintenance needs.</li></ul>
<ul><li>Supervises the property general cleaning schedule.</li></ul>
<ul><li>Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.</li></ul>
<ul><li>Inventories stock to ensure adequate supplies.</li></ul>
<ul><li>Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.</li></ul>
<ul><li>Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.</li></ul>
<ul><li>Supports and supervises an effective inspection program for all guestrooms and public space.</li></ul>
<ul><li>Communicates areas that need attention to staff and follows up to ensure understanding.</li></ul>
<ul><li>Ensures all employees have proper supplies, equipment and uniforms.</li></ul> 
Managing Departmental Costs
<ul><li>Participates in the management of the department&rsquo;s controllable expenses to achieve or exceed budgeted goals.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.</li></ul>
<ul><li>Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul> 
Conducting Human Resources Activities
<ul><li>Participates as needed in the investigation of employee accidents.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.</li></ul>
<ul><li>Ensures employees understand expectations and parameters.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals.</li></ul>
<ul><li>Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.</li></ul>
<ul><li>Participates in the employee performance appraisal process, providing feedback as needed.</li></ul>
<ul><li>Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.</li></ul>
<ul><li>Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Participates in employee progressive discipline procedures.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 
#LI-LD2
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

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