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customer service - travel vacancies Jobs in Cairo Egypt

customer service - travel vacancies

executive - operations (travel industry) Jobs in Cairo Egypt

executive - operations (travel industry)

people experience executive Jobs in Cairo Egypt

people experience executive

executive operations travel industry

TBO.COM

<div>
 
 
 Customer Service Representative, Location: Cairo, Egypt (Travel Industry)
 
 
 
 Spanish/Italian/French/Japanese Speakers preferably
 
 
 
 TBO - (www.tbo.com)
 
 
 
 
 
 
 TBO is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world. The proprietary technology platform aims to simplify the demands of the complex world of global travel by seamlessly connecting the highly distributed travel buyers and travel suppliers at scale.
 
 
 
 
 
 The TBO journey began in 2006 with a simple goal &ndash; to address the evolving needs of travel buyers and suppliers, and what started off as a single product air ticketing company, has today become the leading B2A (Business to Agents) travel portal across the Americas, UK &amp; Europe, Africa, Middle East, India, and Asia Pacific.
 
 
 
 
 
 Today, TBO&rsquo;s product range from air, hotels, rail, holiday packages, car rentals, transfers, sightseeing, cruise, and cargo. Apart from these products, our proprietary platform relies heavily on AI/ML to offer unique listings and products, meeting specific requirements put forth by customers, thus increasing conversions.
 
 
 
 
 
 TBO&rsquo;s approach has always been technology-first and we continue to invest on new innovations and new offerings to make travel easy and simple. TBO&rsquo;s travel APIs are serving large travel ecosystems across the world while the modular architecture of the platform enables new travel products while expanding across new geographies.
 
 
 
 
 
 
 Why TBO:
 
 
 
 
 
 <ul>
 <li>
 You will influence &amp; contribute to &ldquo;Building World Largest Technology Led Travel Distribution Network&rdquo; for a $ 9 Trillion global travel business market.
 </li>
 <li>
 We are the emerging leaders in technology led end-to-end travel management, in the B2B space.
 </li>
 <li>
 Physical Presence in 47 countries with business in 110 countries.
 </li>
 <li>
 We are reputed for our-long lasting trusted relationships.
 </li>
 <li>
 We stand by our eco system of suppliers and buyers to service the end customer
 </li>
 <li>
 An open &amp; informal start-up environment which cares.
 </li>
 </ul>
 
 
 
 
 
 What TBO offers to a Life Traveler in You:
 
 
 
 
 
 <ul>
 <li>
 Enhance Your Leadership Acumen. Join the journey to create global scale and &lsquo;World Best&rsquo;.
 </li>
 <li>
 Challenge Yourself to do something path breaking.
 </li>
 <li>
 Be Empowered. The only thing to stop you will be your imagination.
 </li>
 <li>
 Post pandemic: travel space is likely to see significant growth.
 </li>
 <li>
 Witness and shape this space. It will be one exciting journey.
 </li>
 <li>
 As a fastest growing B2B platform our priority is purpose-building scalable systems.
 </li>
 <li>
 Adopting industry leading technologies to support best-in-class business capabilities for high performing and scalable solutions.
 </li>
 <li>
 Fast response to the evolving regulatory environment and helping to meet the firm's regulatory commitments by addressing internal and external commitments.
 </li>
 </ul>
 
 
 
 
 
 Top Sights During Your Role Stay (Key Expectations):
 
 
 
 
 
 <ul>
 <li>
 Assist partner on our product and services promptly via multiple channels (Phone, CRM, live chat, and email)
 </li>
 <li>
 Manage and resolve issues and complaints with high quality resolution.
 </li>
 <li>
 Document and classify customer interactions and issues accurately in the appropriate systems.
 </li>
 <li>
 To ensure that performance metrics such as SLAs, FRT, CES, and Quality Score are consistently met.
 </li>
 <li>
 Report on emerging and recurring issues promptly
 </li>
 <li>
 Adhere to internal processes and policies when interacting with customers.
 </li>
 <li>
 Maintain a positive, empathetic, and professional attitude in all customer interactions.
 </li>
 <li>
 Triage case escalations and engage with our partner on phone and email.
 </li>
 <li>
 Provide high quality resolution and service recovery.
 </li>
 <li>
 Demonstrate ownership of issues and collaborate actively with various teams for timely resolution.
 </li>
 <li>
 Document case details accurately and track issues promptly
 </li>
 <li>
 Keep customers and stakeholders updated on case progress.
 </li>
 <li>
 Build firm knowledge on product, processes, and policies.
 </li>
 <li>
 Participate in VOC&rsquo;s and provide feedback on customer experience.
 </li>
 <li>
 Share information and knowledge with team members through clear documentation and reports
 </li>
 <li>
 Contribute actively to meetings and discussions to improve operation efficiency.
 </li>
 </ul>
 
 
 
 
 
 Do You Have What is Takes :(Must Haves)
 
 
 
 
 
 <ul>
 <li>
 Have at least 2 years of experience in hotel operations support
 </li>
 <li>
 Resolve conflicts and manage negotiations with tact and diplomacy.
 </li>
 <li>
 Manage time efficiently to deal with multiple type of tasks.
 </li>
 <li>
 Resourceful and thrive on challenges.
 </li>
 <li>
 Self-starter and comfortable with ambiguity
 </li>
 <li>
 Work proactively with manager to meet targets and goals.
 </li>
 <li>
 Able to work shifts that span weekends and public holidays.
 </li>
 </ul>
</div>

Executive - Operations (Travel Industry)

Accenture

<div>
 
 Location: Cairo, Egypt
 
 
 
 Accenture is a leading global professional services company that helps the world&rsquo;s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services&mdash;creating tangible value at speed and scale. We are a talent and innovation led company serving clients in more than 120 countries.
 
 
 Technology is at the core of change today, and we are one of the world&rsquo;s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability.
 
 
 We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy &amp; Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360&deg; value, enable us to help our clients succeed and build trusted, lasting relationships.
 
 
 We measure our success by the 360&deg; value we create for our clients, each other, our shareholders, partners and communities.
 
 
 The role of an executive assistant is important to the success of the executive and, as a result, the company. An executive assistant helps the executive for whom they work with tasks such as scheduling; reviewing, prioritizing and responding to emails; answering and returning phone calls; organizing documents; maintaining records; taking notes at meetings and any other administrative tasks that help the executive perform their job.
 
 
 Key responsibilities may include:
 
 
 
 <li>
 Manage scheduling for company executive(s)
 
 </li>
 <li>
 Draft, review and send communications on behalf of company executive(s)
 
 </li>
 <li>
 Organize and prepare for meetings, including gathering documents and attending to logistics of meetings
 
 </li>
 <li>
 Office Administration
 
 </li>
 <li>
 Answer and respond to phone calls, communicate messages and information to the executive
 
 </li>
 <li>
 Prioritize emails and respond when necessary
 
 </li>
 <li>
 Coordinate travel arrangements
 
 </li>
 <li>
 Maintain various records and documents for company executive(s)
 
 </li>
 <li>
 Excellent written and verbal communication skills
 
 </li>
 <li>
 5 to 6 years of work experience within the executive support space
 
 </li>
 <li>
 Bachelors degree or equivalent
 
 </li>
 <li>
 Time-management skills
 
 </li>
 <li>
 Ability to pay attention to detail
 
 </li>
 <li>
 Organization skills
 
 </li>
 <li>
 Ability to multitask
 
 </li>
 <li>
 Basic understanding of frequently used computer software and programs, such as Microsoft Office
 
 </li>
 <li>
 Interpersonal skills
 
 
 
 </li>
</div>

Executive Assistant

Pera Travel

<div>
 
 
 Operations Executive
 
 
 
 
 
 
 The Operations Executive is responsible for managing and executing all travel-related bookings and operational processes within the agency. This role ensures the smooth coordination between suppliers, sales agents, customer service representatives, and the accounts department to deliver an exceptional client experience while maintaining efficiency, accuracy, and profitability on every booking.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 &bull;	Airline &amp; Hotel Bookings:
 
 
 Handle all flight, hotel, and accommodation reservations accurately and efficiently through the agency&rsquo;s booking platforms, supplier portals, or direct contacts.
 
 
 &bull;	Tours, Transfers &amp; Excursions:
 
 
 Book daily tours, transfers, activities, and excursions as per client itineraries, ensuring all services are confirmed, properly documented, and communicated to both clients and suppliers.
 
 
 &bull;	Supplier Management:
 
 
 Communicate and negotiate with local and international DMCs, hotel partners, and tour suppliers to secure the best rates and ensure timely confirmations. Maintain professional relationships and follow up on pending requests and special client requirements.
 
 
 &bull;	Voucher &amp; Documentation:
 
 
 Prepare and issue service vouchers, invoices, itineraries, and travel confirmations accurately. Ensure all documents are properly checked before sharing with clients or sales agents.
 
 
 &bull;	Client Service Coordination:
 
 
 Follow up with clients during their trips for updates, confirm driver arrivals and tour schedules, and ensure smooth service delivery throughout the journey.
 
 
 &bull;	Amendments &amp; Changes:
 
 
 Process booking changes (date modifications, service upgrades, cancellations, etc.) promptly while ensuring clear communication with both suppliers and the sales team.
 
 
 &bull;	Financial Record Keeping:
 
 
 Maintain organized booking records, tracking supplier costs, client payments, and profit margins per file. Update operational reports and ensure all accounting data aligns with the finance department.
 
 
 &bull;	Cross-Department Coordination:
 
 
 Work efficiently and collaboratively with the Sales, Customer Service, and Accounts departments to ensure all confirmed clients have their travel plans executed correctly and on time. Support pre-departure follow-ups and post-travel feedback collection.
 
 
 &bull;	Payment Plan Management:
 
 
 Organize and monitor bookings made under installment or payment plan systems, ensuring that all balances are collected and supplier payments are made before travel dates.
 
 
 &bull;	Crisis Handling:
 
 
 Provide quick operational support in case of last-minute changes, flight delays, missed connections, or service complaints. Liaise with suppliers to find the best alternative solutions.
 
 
 &bull;	Compliance &amp; Quality Control:
 
 
 Ensure all bookings comply with company policies, travel regulations, and supplier terms. Maintain a high standard of accuracy and professionalism in every transaction.
 
 
 
 
 
 
 Requirements &amp; Skills
 
 
 
 &bull;	Proven experience in travel operations or a similar role within a travel agency or DMC.
 
 
 &bull;	Strong knowledge of flight, hotel, and tour booking systems (RateHawk, TBO, HotelRack, etc.).
 
 
 &bull;	Excellent communication and negotiation skills.
 
 
 &bull;	Fluent in both English and Arabic (written and spoken) &mdash; this is a must.
 
 
 &bull;	Ability to handle multiple bookings and tight deadlines with precision.
 
 
 &bull;	Detail-oriented, organized, and proactive in problem-solving.
 
 
 &bull;	Strong teamwork attitude and ability to collaborate across departments.
 
 
 &bull;	Intermediate to advanced skills in Excel or Google Sheets for cost/profit tracking.
 
 
 &bull;	Flexible and able to manage after-hours coordination when required for ongoing client travel cases.
 
</div>

Operations Executive

PwC Middle East

<div>
 
 Line of Service
 
 
 
 Advisory
 
 
 
 Industry/Sector
 
 
 
 Not Applicable
 
 
 
 Specialism
 
 
 
 Advisory - Other
 
 
 
 Management Level
 
 
 
 Senior Associate
 
 
 
 Job Description &amp; Summary
 
 
 
 A career in Administration and Secretarial Services within MERC Consulting will give you with the opportunity to provide administrative support to PwC employees. You&rsquo;ll focus on using business software applications to prepare reports, receiving and directing incoming calls or emails to the appropriate parties, arranging business travel, tracking expenses, and coordinating meeting arrangements.
 
 
 
 Responsibilities
 
 
 
 As a Senior Associate, you&rsquo;ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:
 
 
 
 
 Financial
 
 
 
 
 <ul>
 <li>
 Adhere to budget
 
 
 </li>
 </ul>
 
 
 Customer
 
 
 
 
 <ul>
 <li>
 Diary management
 </li>
 <li>
 Extensive management of online diaries, book appointments and arrange meetings, updates as required
 </li>
 <li>
 Ensure Executive/s get to meetings on time with appropriate documentation
 </li>
 <li>
 Act as back up in managing other Executives&rsquo; and Principals&rsquo; diaries when their EAs are not available
 </li>
 <li>
 Call management
 </li>
 <li>
 Handle and screen calls for Executive/s
 </li>
 <li>
 Take and pass messages to Executive/s in a timely manner
 </li>
 <li>
 Email management
 </li>
 <li>
 Monitor Executives&rsquo; email inboxes when they are out of the office or at meetings and taking action as necessary
 </li>
 <li>
 Client relationships
 </li>
 <li>
 Maintain and build good working relationships with Executive/s clients and their assistants via phone and email communication
 </li>
 <li>
 Assist other EAs during busy periods
 
 
 </li>
 </ul>
 
 
 Internal Process
 
 
 
 
 <ul>
 <li>
 Meetings
 </li>
 <li>
 Pro-active planning for meetings and follow up actions (documents, papers needed&hellip;)
 </li>
 <li>
 Organise local internal and external meetings, including organising catering, IT requirements etc
 </li>
 <li>
 Meet and greet visitors
 </li>
 <li>
 Partner and Executive general admin
 
 
 </li>
 </ul>
 
 
 Education
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree
 
 
 </li>
 </ul>
 
 
 Language
 
 
 
 
 <ul>
 <li>
 Proficiency in spoken and written English and Arabic
 
 
 </li>
 </ul>
 
 
 Overall Experience
 
 
 
 
 <ul>
 <li>
 3 +years&rsquo; experience in an administrative role
 
 
 </li>
 </ul>
 
 
 Specific Experience
 
 
 
 
 <ul>
 <li>
 Experience with a professional services firm preferred
 
 
 </li>
 </ul>
 
 
 Knowledge and Skills
 
 
 
 
 <ul>
 <li>
 Demonstrate strong organisational skills, regularly act on own initiative, highlighting issues and suggesting possible solutions
 </li>
 <li>
 Good oral and written communication skills
 </li>
 <li>
 Good interpersonal skills
 </li>
 <li>
 Must possess a professional telephone manner
 </li>
 <li>
 Demonstrated ability to work under pressure
 </li>
 <li>
 Demonstrated team player and dedication to provide high level of service
 </li>
 <li>
 Must possess a warm, friendly and professional demeanor
 
 
 </li>
 </ul>
 
 Education
 
 
 (if blank, degree and/or field of study not specified)
 
 
 
 Degrees/Field of Study required:Degrees/Field of Study preferred:
 
 
 
 Certifications
 
 
 (if blank, certifications not specified)
 
 
 
 
 Required Skills
 
 
 
 
 Optional Skills
 
 
 
 
 Desired Languages
 
 
 (If blank, desired languages not specified)
 
 
 
 
 Travel Requirements
 
 
 
 Up to 20%
 
 
 
 Available for Work Visa Sponsorship?
 
 
 
 No
 
 
 
 Government Clearance Required?
 
 
 
 No
 
 
 
 Job Posting End Date
 
</div>

MERC Consulting - Executive Assistant - Cairo

ISG Intelligent Systems Group

<div>
 We are seeking a
 
 highly organized, tech-savvy Executive Secretary &amp; Assistant
 
 to support the CEO in managing daily operations, schedules, communications, and technology-related initiatives.
 
 
 The ideal candidate will have
 
 strong organizational and communication skills in both Arabic and English
 
 , and be familiar with
 
 software project management, IT systems, and remote team coordination
 
 .
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Act as the primary point of contact between the CEO and internal/external stakeholders.
 </li>
 <li>
 Manage the CEO&rsquo;s calendar, meetings, appointments, and travel plans efficiently.
 </li>
 <li>
 Prepare and organize reports, project updates, and presentations for management meetings.
 </li>
 <li>
 Support the CEO in managing software development and IT-related projects, ensuring deadlines and deliverables are met.
 </li>
 <li>
 Coordinate and follow up with technical teams, developers, testers, and other departments.
 </li>
 <li>
 Assist in planning and tracking projects, milestones, and progress using tools like Trello, Asana, or Jira.
 </li>
 <li>
 Maintain strict confidentiality and handle sensitive information with discretion.
 </li>
 <li>
 Draft, translate, and proofread correspondence and documents in Arabic and English.
 </li>
 <li>
 Ensure timely communication, task follow-ups, and daily/weekly status reports to the CEO.
 </li>
 <li>
 Handle basic software testing coordination, reporting issues, and collecting feedback.
 </li>
 <li>
 Support in researching new tools, software, and technology solutions that improve productivity and project management.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Skills
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Information Technology, or a related field.
 </li>
 <li>
 Minimum 2 years of experience as an Executive Assistant, Project Coordinator, or similar role (preferably in a tech or software environment).
 </li>
 <li>
 Excellent command of Arabic and English (spoken and written).
 </li>
 <li>
 Strong knowledge of IT concepts, software projects, and testing processes.
 </li>
 <li>
 Proficiency with Microsoft Office, Google Workspace, and project management tools (Asana, Trello, Jira, Notion, etc.).
 </li>
 <li>
 Ability to manage time, prioritize tasks, and meet deadlines in a remote environment.
 </li>
 <li>
 High level of integrity, discretion, and professionalism.
 </li>
 <li>
 Excellent organizational, analytical, and problem-solving skills.
 </li>
 <li>
 Strong communication and interpersonal skills, able to work with multi-cultural, distributed teams.
 </li>
 </ul>
</div>

Executive Secretary & Assistant to CEO (Online / Remote)

Antal International

<div>
 
 We&rsquo;re looking for a dynamic and detail-oriented
 
 Office Manager
 
 to lead the daily operations of our workplace. This role is central to creating a smooth, efficient, and positive environment for our team. You&rsquo;ll oversee administrative systems, support HR and finance functions, and manage facilities &mdash; ensuring everything runs like clockwork.
 
 
 
 
 
 
 What You&rsquo;ll Be Responsible For
 
 
 
 
 
 
 
 Office Administration
 
 
 <ul>
 <li>
 Coordinate daily office operations and implement systems to improve efficiency
 </li>
 <li>
 Manage supplies, equipment, vendors, and inventory
 </li>
 <li>
 Handle correspondence, filing systems, and travel arrangements
 </li>
 <li>
 Schedule meetings, maintain calendars, and support internal communications
 </li>
 <li>
 Ensure compliance with health and safety standards
 </li>
 </ul>
 
 
 
 
 
 Finance &amp; Budgeting
 
 
 <ul>
 <li>
 Track office budgets, expenses, payroll, and invoicing
 </li>
 <li>
 Prepare financial reports and maintain accurate records
 </li>
 </ul>
 
 
 
 
 
 HR &amp; People Support
 
 
 <ul>
 <li>
 Assist with recruitment, onboarding, and induction programs
 </li>
 <li>
 Address employee queries and maintain personnel records
 </li>
 <li>
 Help organize team-building activities and support a positive culture
 </li>
 </ul>
 
 
 
 
 
 Facilities &amp; Workplace Management
 
 
 <ul>
 <li>
 Oversee office maintenance, repairs, and layout planning
 </li>
 <li>
 Liaise with contractors and building management
 </li>
 <li>
 Manage office security systems and protocols
 </li>
 </ul>
 
 
 
 
 What You Bring
 
 <ul>
 <li>
 Proven experience as an Office Manager, Admin Manager, or Executive Assistant
 </li>
 <li>
 Bachelor&rsquo;s degree in Business Administration or related field (preferred)
 </li>
 <li>
 Proficiency in Microsoft Office Suite, Google Workspace, and office management tools
 </li>
 <li>
 Strong organizational and time-management skills
 </li>
 <li>
 Excellent communication and interpersonal abilities
 </li>
 <li>
 Problem-solving mindset and attention to detail
 </li>
 <li>
 Financial acumen and discretion with confidential information
 </li>
 </ul>
 
 
 
 
 What You&rsquo;ll Gain
 
 <ul>
 <li>
 Competitive compensation and performance-based incentives
 </li>
 <li>
 
 Social and medical insurance coverage
 
 </li>
 <li>
 
 Opportunity to work in a multinational company
 
 </li>
 <li>
 A collaborative, respectful, and growth-focused work culture
 </li>
 <li>
 Exposure to cross-functional teams and leadership opportunities
 </li>
 </ul>
 
 
</div>

Office Manager – Admin & HR

Explore 647+ Executive operations travel industry in Cairo Egypt this November. Find roles across top companies and apply now to boost your career.

647 executive operations travel industry jobs IN Cairo Egypt

Executive - Operations (Travel Industry)

Executive Assistant

Operations Executive

MERC Consulting - Executive Assistant - Cairo

MERC Consulting - Executive Assistant - Cairo

Executive Secretary & Assistant to CEO (Online / Remote)

Office Manager – Admin & HR