export lead

Lafarge Egypt

<div>
 
 
 
 WHO IS LAFARGE?
 
 
 
 
 As a member of Holcim Group, a global leader in innovative and sustainable building solutions, Lafarge is enabling greener cities, smarter infrastructure, and improved living standards all over Egypt. With sustainability at the core of our strategy, we are becoming a net-zero company, thriving with our people and communities. Lafarge Egypt launched one of the largest cement plants in the MENA region which is located in Ain Al-Sokhna, with a plant capacity of 9.5 MT and 5 state-of-the-art production lines. Through its established business operations in Cement, Ready-Mix concrete, Lafarge Egypt has demonstrated its commitment to the provision of sustainable building materials. Lafarge Egypt continuously seeks to meet the needs of a wide range of customers including but not limited to individual homebuilders, large construction companies, architects, or local artisans, powered by 1500 passionate employees.
 
 
 
 
 
 
 
 Overview:
 
 
 
 <ul>
 <li>
 Responsible for handling clinker and cement export sales, ensuring seamless communication, coordination, and follow-up with internal and external stakeholders (production, packing, sales, finance, logistics, procurement, RT safety, transporters, ports, stevedores, and governmental authorities). The role focuses on maximizing profitability, ensuring customer satisfaction, achieving export objectives, and maintaining compliance with country and RT safety standards.
 </li>
 </ul>
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 
 
 
 
 Health &amp; Safety:
 
 
 
 <ul>
 <li>
 Adhere to and enforce relevant legislations and policies.
 </li>
 <li>
 Ensure that highest degree of safety and safe working practices are maintained.
 </li>
 </ul>
 
 
 
 
 
 
 Functional:
 
 
 
 
 
 
 
 
 Business Development &amp; Customer Management
 
 
 
 
 
 
 <ul>
 <li>
 Acquire new export business leads and manage customer accounts.
 </li>
 <li>
 Maintain strong relationships with existing customers, including order processing, payment registration, financial guarantees, and addressing requirements through coordination with internal teams (production, finance, etc.).
 </li>
 <li>
 Identify customer needs and support product/price development by monitoring industry trends and competitor activities.
 </li>
 <li>
 Explore and pursue new business opportunities by approaching prospects and assessing their market position.
 </li>
 <li>
 Present and demonstrate products and services to customers.
 </li>
 </ul>
 
 
 
 
 
 Sales Strategy &amp; Performance Monitoring
 
 
 
 
 
 
 <ul>
 <li>
 Formulate and implement export sales strategies to ensure target achievement for each customer.
 </li>
 <li>
 Monitor and follow up on customer performance to ensure compliance with agreed targets.
 </li>
 <li>
 Prepare and update daily, weekly, and monthly reports (projections, forecasts, export dispatches, sales, and revenue).
 </li>
 <li>
 Monitor export movements to develop market intelligence.
 </li>
 </ul>
 
 
 
 
 
 Operations &amp; Logistics Coordination
 
 
 
 
 
 
 <ul>
 <li>
 Follow up on the execution of export operations by coordinating with stakeholders (maritime agents, stevedoring companies, inspection firms, vessel crews, port authorities, production, packing, finance, logistics, procurement, RT safety, LH trading).
 </li>
 <li>
 Oversee export business activities at warehouses and ports (Adabeya, Damietta, Dekheila, Alexandria, Sokhna).
 </li>
 <li>
 Coordinate with stevedoring companies to achieve agreed vessel loading rates.
 </li>
 <li>
 Follow up on stevedore payments and manage debit/credit notes to settle demurrage/dispatch issues.
 </li>
 <li>
 Monitor cement and bag stock levels to ensure product availability and coordinate with plant operations for material creation.
 </li>
 </ul>
 
 
 
 
 
 Compliance &amp; Documentation
 
 
 
 
 
 
 <ul>
 <li>
 Handle all commercial documentation (customer and material creation, offers in SFDC, invoicing, banking, and customs clearance).
 </li>
 <li>
 Liaise with governmental authorities (Customs, Chambers of Commerce, Export &amp; Import Control, and Port Authorities) to fulfill regulatory requirements and new decrees.
 </li>
 <li>
 Review and validate Form 13 submissions from business partners and coordinate with the Tax department.
 </li>
 <li>
 Handle treasury procedures to secure CBE approvals and required delegations for export activities.
 </li>
 <li>
 Archive all shipment documents and ensure reporting accuracy.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 Bachelor degree in Business Administration, International Trade, Logistics, or a related field.
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 Minimum of 6&ndash;7 years of experience in export sales, logistics, or international trade, preferably within the cement, building materials, or industrial sector.
 </li>
 </ul>
 
 
 
 
 
 
 WHO ARE LAFARGE PEOPLE?
 
 
 
 
 Lafarge people are passionate about finding better ways to build. They embrace innovation and improvement with a pioneering spirit. They work as trusted partners, creating better solutions and experiences for their customers, communities, and colleagues.
 
 
 
 
 
 
 
 YOUR LAFARGE EXPERIENCE
 
 
 
 
 At Lafarge, there is endless opportunity for you to play your part. Whether you&rsquo;re in a technical, managerial, or frontline role, you can shape a career that works for you. With us you&rsquo;ll have the chance to embrace the passion we share for our planet. You&rsquo;ll be encouraged to seek out diverse perspectives, share your ideas, and build the skills and connections you need to perform at your best. Because it&rsquo;s only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.
 
</div>

Export Lead

ServiceNow

<div>
 
 Company Description
 
 
 
 It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today &mdash; ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500&reg;. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
 
 
 
 Job Description
 
 
 
 
 What you get to do in this role:
 
 
 
 <ul>
 <li>
 Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
 </li>
 <li>
 Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users.
 </li>
 <li>
 Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs
 </li>
 <li>
 Help design and implement new products and features while also enhancing the existing product suite
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 To be successful in this role you have:
 
 
 
 <ul>
 <li>
 Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
 </li>
 <li>
 0-2+ years of experience with Java or a similar OO language
 </li>
 <li>
 Passion for JavaScript and the Web as a platform, reusability, and componentization
 </li>
 <li>
 Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
 </li>
 <li>
 Experience with any of the modern UI frameworks like Angular, React or Vue
 </li>
 <li>
 Analytical and design skills
 </li>
 <li>
 Working knowledge and ability to use tools to assist with daily tasks (IDE, debugger, build tools, source control, ServiceNow instances, profilers, system administration/Unix tools)
 
 
 </li>
 </ul>
 FD21
 
 
 Additional Information
 
 
 
 Work Personas
 
 
 
 We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
 
 
 
 Equal Opportunity Employer
 
 
 
 ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
 
 
 
 Accommodations
 
 
 
 We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
 
 
 
 Export Control Regulations
 
 
 
 For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
 
 
 From Fortune. &copy;2025 Fortune Media IP Limited. All rights reserved. Used under license.
</div>

Software Engineer

Dkhoon Emirates

<div>
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 
 <li>
 
 Handle all aspects of international trade operations.
 
 </li>
 
 <li>
 
 Coordinate with suppliers, freight forwarders, and customs.
 
 </li>
 
 <li>
 
 Prepare and verify export/import documentation (invoices, bills of lading, declarations, etc.).
 
 </li>
 
 <li>
 
 Ensure compliance with global trade laws and internal policies.
 
 </li>
 
 <li>
 
 Track and monitor shipments to ensure timely delivery.
 
 </li>
 
 <li>
 
 Resolve logistical issues and negotiate freight rates.
 
 </li>
 
 <li>
 
 Maintain accurate shipping and transaction records.
 
 </li>
 
 <li>
 
 Collaborate with sales, procurement, and finance teams.
 
 </li>
 
 <li>
 
 Stay updated on market trends and regulations.
 
 </li>
 
 </ul>
 
 
 
 
 
 
 
 Requirements:
 
 
 
 <ul>
 
 <li>
 
 Bachelor&rsquo;s degree in Business, Logistics, or related field.
 
 </li>
 
 <li>
 
 Proven experience in export/import operations.
 
 </li>
 
 <li>
 
 Familiarity with customs regulations and shipping documentation.
 
 </li>
 
 <li>
 
 Strong communication and coordination skills.
 
 </li>
 
 <li>
 
 Excellent attention to detail and problem-solving abilities.
 
 </li>
 
 </ul>
 
 
 
 
 
 
 Fluency in English; Arabic is a plus.
 
 
</div>

Export & Import Executive

Midstar

<div>
 
 
 We thank all applicants for their interest, however only shortlisted candidates will be contacted.
 
 
 
 
 
 
 
 Position Purpose:
 
 
 
 The Documentation &amp; Data Entry Officer is responsible for preparing and managing all shipping documentation related to bulk agricultural commodities (such as wheat, rice, barley, corn, soybeans, and others). The role ensures accurate preparation of export and imports documents, coordination with shipping lines, surveyors, and port agents, and precise updating of shipment data to support smooth logistics and operational workflows
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 1. Shipping Documentation Preparation
 
 
 <ul>
 <li>
 Prepare and review export and import documentation including:
 </li>
 <li>
 Verify compliance with customs, port authority, and agricultural regulatory documentation.
 </li>
 </ul>
 
 
 
 
 
 2. Coordination &amp; Operational Follow-Up
 
 
 <ul>
 <li>
 Follow vessel operational documents.
 </li>
 <li>
 Monitor vessel schedules, loading/discharging timelines, and shipment progress.
 </li>
 </ul>
 
 
 
 
 
 3. Data Entry &amp; System Updates
 
 
 <ul>
 <li>
 Record and update accurate shipment data including commodity type, quantities (MT), vessel name/voyage, POL/POD.
 </li>
 <li>
 Track and document vessel movement stages (arrival, departure, loading start/finish, daily progress).
 </li>
 <li>
 Maintain organized digital and physical archives of all shipping documents.
 </li>
 </ul>
 
 
 
 
 
 4. Reporting &amp; Record Keeping
 
 
 <ul>
 <li>
 Prepare daily and weekly shipment status reports.
 </li>
 </ul>
 
 
 
 
 
 5. Compliance &amp; Standards
 
 
 <ul>
 <li>
 Ensure documentation and data accuracy in accordance with internal standards.
 </li>
 </ul>
 
 
 
 
 
 Educational Background:
 
 
 
 Bachelor&rsquo;s degree in Logistics, Business Administration, International Trade, Maritime Transport, or a related field.
 
 
 
 
 
 
 Skills &amp; Knowledge Requirements:
 
 
 <ul>
 <li>
 Strong knowledge of export/import documentation.
 </li>
 <li>
 Basic understanding of bulk cargo handling and shipping operations.
 </li>
 <li>
 Familiarity with Incoterms (FOB, CFR, CIF).
 </li>
 <li>
 Strong communication skills (English proficiency required).
 </li>
 <li>
 High accuracy in data entry and documentation handling.
 </li>
 <li>
 Dealing with Nafeza platform and cargoX platform
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Department:
 
 
 
 Logistics / Execution
 
 
 
 
 
 
 Years of Experience:
 
 
 
 1&ndash;3 years of experience in documentation, freight forwarding, or shipping (preferred).
 
 
 
 
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 Excellent document handling and organization.
 </li>
 <li>
 Strong understanding of shipment documentation workflows.
 </li>
 <li>
 Ability to prepare structured reports (written &amp; Excel-based).
 </li>
 <li>
 Attention to detail and accuracy in data handling.
 </li>
 <li>
 Knowledge of agricultural commodities shipping is a plus.
 </li>
 </ul>
 
 
</div>

Documentation Officer

<div>
 
 Company Description
 
 
 
 It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today &mdash; ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500&reg;. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
 
 
 
 Job Description
 
 
 
 
 About the Team
 
 
 
 The engineering organization is a dynamic group of builders, thinkers, and problem-solvers dedicated to delivering scalable, AI-powered software products that elevate how organizations work. We value clean architecture, intuitive user experiences, and a culture of continuous improvement. Every engineer here plays a key role in shaping the quality and reliability of our products.
 
 
 
 What You Get To Do In This Role
 
 
 
 <ul>
 <li>
 Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability.
 </li>
 <li>
 Collaborate with product managers to translate requirements into well-architected solutions, owning features from design through delivery
 </li>
 <li>
 Build intuitive and extensible user experiences using modern UI frameworks, ensuring flexibility for customer-specific needs.
 </li>
 <li>
 Contribute to the design and implementation of new products and features while enhancing existing product capabilities.
 </li>
 <li>
 Integrate automated testing into development workflows to ensure consistent quality across releases.
 </li>
 <li>
 Participate in design and code reviews ensuring best practices in performance, maintainability, and testability.
 </li>
 <li>
 Develop comprehensive test strategies covering functional, regression, integration and performance aspects
 </li>
 <li>
 Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality
 </li>
 <li>
 Promote a culture of engineering craftsmanship, knowledge-sharing, and thoughtful quality practices across the team.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 To be successful in this role you have:
 
 
 
 <ul>
 <li>
 Experience in leveraging critical thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI&rsquo;s potential impact on the function or industry.
 </li>
 <li>
 4&ndash;10 years of experience in software engineering, with a track record of delivering high-quality products.
 </li>
 <li>
 Proficiency in Python, Java, or similar object-oriented languages.
 </li>
 <li>
 Experience with modern front-end frameworks such as Angular, React, or Vue.
 </li>
 <li>
 Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization
 </li>
 <li>
 Familiarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG) and integrating tests into CI/CD pipelines
 </li>
 <li>
 Understanding software quality principles including reliability, observability, and production readiness.
 </li>
 <li>
 Ability to troubleshoot complex systems and optimize performance across the stack.
 </li>
 <li>
 Experience with AI-powered tools or workflows, including validation of datasets, model predictions, and inference consistency.
 </li>
 <li>
 Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems
 
 
 </li>
 </ul>
 
 Why Join Us
 
 
 
 <ul>
 <li>
 Build and deliver high-impact software that powers digital experiences for millions of users.
 </li>
 <li>
 Collaborate in a culture that values craftsmanship, quality, and innovation.
 </li>
 <li>
 Work symbiotically with AI and automation tools that enhance engineering excellence and drive product reliability.
 </li>
 <li>
 Be part of a culture that encourages innovation, continuous learning, and shared success.
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Work Personas
 
 
 
 We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
 
 
 
 Equal Opportunity Employer
 
 
 
 ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
 
 
 
 Accommodations
 
 
 
 We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
 
 
 
 Export Control Regulations
 
 
 
 For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
 
 
 From Fortune. &copy;2025 Fortune Media IP Limited. All rights reserved. Used under license.
</div>

Senior Software Engineer

Kuehne+Nagel

<div>
 
 It's more than a job
 
 
 
 When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
 
 
 &lrm;
 
 
 We&rsquo;re looking for a professional who can take ownership of the entire export shipment journey and deliver operational excellence at every stage. The ideal candidate has experience coordinating transport arrangements, securing bookings, and keeping documentation flawless to ensure a seamless, high‑quality experience for our customers. This position is based in Alexandria.
 
 
 
 How you create impact
 
 
 
 <ul>
 <li>
 Manage export sea freight operations, including carrier bookings, documentation preparation, and accurate data entry across systems.
 </li>
 <li>
 Partner closely with Customer Care teams to ensure requirements are met with speed, quality, and transparency.
 </li>
 <li>
 Build and maintain strong relationships with carriers, vendors, and suppliers to secure reliable and cost‑efficient solutions.
 </li>
 <li>
 Support supplier onboarding, contract management, and performance monitoring, including adherence to SLAs and issue escalation.
 </li>
 <li>
 Ensure timely and accurate billing, invoice verification, and financial data entry in line with internal guidelines.
 </li>
 <li>
 Monitor operational KPIs, analyze performance reports, and contribute to continuous improvement initiatives.
 </li>
 <li>
 Maintain compliance with sea transport regulations, internal procedures, and national requirements while supporting risk‑management and contingency planning.
 
 
 </li>
 </ul>
 
 What we would like you to bring
 
 
 
 <ul>
 <li>
 At least 2 years in sea freight operations in the transport and logistics sector, with a focus on export shipments.
 </li>
 <li>
 Foundational knowledge of freight forwarding regulations, market dynamics, and carrier relationships.
 </li>
 <li>
 Strong organizational and planning skills, with the ability to manage multiple tasks in a fast‑paced setting.
 </li>
 <li>
 A customer‑focused mindset, proactive problem‑solving abilities, and openness to learning and continuous improvement.
 </li>
 <li>
 Fluency in Arabic and English.
 
 
 </li>
 </ul>
 
 What's in it for you
 
 
 
 Joining our company means becoming part of an organization committed to financial stability and ready to take on the challenges of the future. Beyond joining a dynamic team in a stimulating environment, we offer:
 
 
 <ul>
 <li>
 </li>
 <ul>
 <li>
 Attractive compensation aligned with market standards.
 </li>
 <li>
 Comprehensive social insurance coverage and private medical insurance.
 </li>
 <li>
 Generous leave policy: paid public holidays, progressive annual leave up to 30 days, sick leave, and 90 days of paid maternity leave.
 </li>
 <li>
 Future security with a private pension plan, including company contribution, plus end‑of‑service retirement benefits.
 </li>
 <li>
 Work‑life balance: standard working hours with a hybrid model.
 </li>
 <li>
 Development opportunities: continuous training and career growth prospects internationally.
 
 </li>
 </ul>
 </ul>
 
 Who we are
 
 
 
 Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
 
 
 As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
 
 
 We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
</div>

Sea Logistics Export Operations

adidas

<div>
 Job Title: CS &amp; Commercial Operations Manager Franchise
 
 
 
 Purpose &amp; Overall Relevance For The Organization
 
 
 
 A diverse role in the heart of the business as interface of adidas regional partners connecting them with internal planning team for a variety of commercial services such as managing partners&rsquo; portfolio from order to cash cycle, sales and operational planning to drive business excellence and brand positioning.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Overlook E2E Order to Cash Cycle Ensuring timely accurate order entry and release, accuracy of product information, stock availability, pricing, trade terms for EMC Franchise Channel
 </li>
 <li>
 Drive customer satisfaction by consistently delivering high quality service and meeting service fulfillment measures as seen by partner&rsquo;s lens.
 </li>
 <li>
 Proactive data analytics on customer behavior trend and out of stock risks taking in account inputs from Demand Planning, Sales, Customer and Service Strategy to ensure efficient order fulfillment.
 </li>
 <li>
 Optimize orders where logistical efficiency is required such as attainment of logistics trade terms (3PL), picking, pallet or vehicle allowances, or journey/route planning requirements exist.
 </li>
 <li>
 Review of order book to ensure customer requested delivery is achieved and supporting order book conversion and OTIF.
 </li>
 <li>
 Manage EX works operations with adidas partners such as
 </li>
 <ul>
 <li>
 compliance with partner&rsquo;s government laws and regulations
 </li>
 <li>
 Prepare and file export documentation PIs, commercial invoices, bills of lading
 </li>
 <li>
 Coordinate with freight forwarders, carriers, and other logistics providers to arrange shipment of goods and monitor shipment progress and resolve any issues that may arise, such as delays, damages, or missing items
 </li>
 </ul>
 <li>
 Process, coordinate and investigate customer shipment claims or return requests following existing Company policies, procedures and programs.
 </li>
 <li>
 Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external.
 </li>
 <li>
 Support business by working towards both independent and team KPI&rsquo;s to improve business standards, service levels and financial results such as (LC negotiation lead time &ndash; aging credit notes &ndash; order book conversion)
 </li>
 <li>
 Develop and review reports relating to order book KPI&rsquo;s and transactional activities of the team.
 </li>
 <li>
 Manage departmental and business projects / initiatives as required by the department lead.
 </li>
 <li>
 Manage CS and operational efficiencies to a positive and tangible outcome whilst maintaining a strong working relationship.
 </li>
 </ul>
 KPI&rsquo;s:
 
 
 <ul>
 <li>
 Customer satisfaction and engagement
 </li>
 <li>
 Customer Service Excellence (Automation, efficiency)
 </li>
 <li>
 CS SLA &amp; Blueprints.
 </li>
 <li>
 LC Negotiation lead time
 </li>
 <li>
 Credit and Claims resolution lead time
 
 
 </li>
 </ul>
 
 Key Relationships
 
 
 
 Adidas Partners. Sales Team.
 
 
 SCM (Operations, Purchasing, OBF&hellip;). Finance Team.
 
 
 Marketing Team.
 
 
 External Stakeholders (Forwarders, Banks&hellip;).
 
 
 
 Knowledge, Skills And Abilities
 
 
 
 <ul>
 <li>
 Excellent knowledge of Supply Chain and/or Logistics.
 </li>
 <li>
 Minimum 6 years of experience in Customer service/ Exports/ Logistics role.
 </li>
 <li>
 A high level of problem-solving ability.
 </li>
 <li>
 Superior attention to detail and accuracy.
 </li>
 <li>
 Customer Centricity
 </li>
 <li>
 Excellent communication skills and a proven ability to develop long lasting relationships.
 </li>
 <li>
 Experience in working under pressure to meet deadlines and conflicting priorities
 </li>
 <li>
 Strong Microsoft Office skills are essential, PowerPI is a plus.
 </li>
 <li>
 Strong ERP/SAP knowledge an added advantage.
 </li>
 <li>
 Team player with high planning, organizing and reporting abilities.
 </li>
 <li>
 Fluency in Arabic is a must
 </li>
 <li>
 French speaking is an added advantage.
 
 
 </li>
 </ul>
 Requisite Education and Experience / Minimum Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in business administration, logistics, supply chain or a related field
 
 
 </li>
 </ul>
 adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.
</div>

Customer Service & Commercial Operations Manager Franchise

Explore 275+ Export lead in Cairo Egypt this January. Find roles across top companies and apply now to boost your career.